Learn to live. Live to learn.
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If it smells like shit, you are in the right place! Welcome to PodWHACKERS!
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Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Trust Builders Podcast
Trust Builders podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
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Chris Shiflett, guitarist for Foo Fighters, Dead Peasants, and Me First and the Gimme Gimmes, hosts "Walking The Floor," where he engages a wide range of musical guests, writers, athletes, and artists in one-on-one interviews exploring their creative inspirations, struggles, successes, and everything in between. Past guests include Merle Haggard, Dwight Yoakam, Mike Ness, Steve Earle, John Doe, Sturgill Simpson, and more!
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Sun Football brings you tales you never thought you'd hear. Reshmin Chowdhury presents Swedes 2 Turnips 1: Untold Tales from Sun Football, as she is joined by the top football journalists in the country to get exclusive stories about following football's biggest clubs and stars. Hosted on Acast. See acast.com/privacy for more information.
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Human Interest: Building Trust Through Inclusive Innovation & Design with JPMorgan's Jessica Hartley
50:18
50:18
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50:18Join us for an insightful conversation with Jessica Hartley, Managing Director and Head of Design and Customer Experience at JPMorgan Chase's Consumer and Community Banking division. With over 20 years of experience in digital transformation and innovation, Jessica leads teams focused on user experience, interaction design, and content strategy 💕. …
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The Art of Listening: How LSEG Builds Trust Across 25,000+ Employees Globally
37:05
37:05
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37:05Today's episode explores employee experience with Kathakali Majumdar, Senior Manager of Employee Listening at LSEG. Kathakali shares her unexpected journey into HR, emphasizing the human aspect in organizations. Kathakali discusses the importance of a clear purpose, user-friendly data collection, leadership buy-in, and action-taking in employee lis…
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From Runways to Retail: Creating World-Class Customer Experiences at Speed & Scale w/ Mazhar Butt
50:53
50:53
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50:53In this episode, the discussion centers on the power of emotional connections in retail and aviation, featuring guest Mazhar Butt, an industry leader with extensive experience in international aviation and luxury retail. With a background at London Heathrow (LHR), Dubai International (DXB), and Dallas/Fort Worth International (DFW) airports, Mazhar…
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Build Trust In Yourself: How To Beat Imposter Syndrome & Empower Your Team with Dr Amanda Foo-Ryland
48:15
48:15
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48:15Joining us today is Amanda Foo-Ryland, keynote and TEDx speaker, corporate culture speaker, leadership & development speaker, executive coach, author, and mother. With over 30 years of experience with human development and coaching, she knows how to connect deeply with people. Her purpose is to inspire others to live passionately. Her keynotes emph…
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Leadership & The CX Transformation Ripple Effect with Caroline Winwood | Dyson, PepsiCo
42:04
42:04
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42:04In this episode of the Trust Builders podcast, Caroline Winwood, a seasoned professional with extensive experience working for leading global brands such as Dyson and Pepsi, shares her expertise on customer experience and transformational leadership. She recounts her career journey, beginning with her early days at Walkers Crisps, where she learned…
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✈️ Southwest Airlines: Crafting First Class Customer Journeys with VP of CX & Analytics, Bill Tierney
51:49
51:49
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51:49Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the “end-to-end” physical and digital CX at Southwest. He’s been with the company for nearly 13 years in marketing roles and his work has contributed heavily to Southwest being ranked as one of the most customer-centric airlines in the world, gaining the highes…
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I had the opportunity recently to sit down and discuss policy with Los Angeles District Attorney George Gascon and we had a great conversation about the chasm between public perception of politics and his actual reforms.By Chris Shiflett
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Designing Great End Experiences: Lessons for CX, EX & UX Pros with Joe Macleod
43:52
43:52
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43:52In this episode, we explore the often-overlooked subject of "end experiences" concept of "Endineering" in the customer experience journey with Joe McLeod. Joe is a pioneer in consumer experience endings, Founder and Head of Endineering at andEnd, a TEDx speaker, and author of Ends & Endineering. He also mentors top brands in impactful offboarding. …
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Gourmet CX & EX: Secrets from a Michelin-Starred Restaurateur ft Alain Kerloc'h, OX Belfast
54:05
54:05
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54:05Alain Kerloc’h is a renowned restaurateur and sommelier who co-owns the acclaimed, Michelin-star, OX restaurant in Belfast, Northern Ireland. He has founded and managed various influential eateries including two of the best restaurants in the world; l’Arpège in Paris and Mirazur in Menton. 🍷🍴Join us for a Michelin-star insights experience!🍴🍷 As a 1…
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Transforming Patient Experience: Behind Every Number Is a Person w/ Healthscope's Anita Hodge
53:15
53:15
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53:15💟 Transforming Patient Experience: Join Anita Hodge, National Manager of Patient Reported Experience and Outcomes at Healthscope as she shares over 20 years of powerful insights into crafting unforgettable human experiences and dramatically improving patient outcomes on Trust Builders podcast. Behind every number, there’s a person! 👀Prepare to be c…
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The Heart of CX: Human-Centric Strategies for Transformative Customer Experiences with Fabiola Corvera-Stimeling
47:37
47:37
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47:37Meet Fabiola Corvera-Stimeling, a trailblazer in digital transformation and customer experience leader with over two decades of success spanning roles in financial services and healthcare alongside manufacturing, professional sports teams, and not-for-profit organisations. As a master of human-centric, emotion and trust-based strategies, Fabiola or…
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How to Ace Employee Engagement & Productivity with Monica Parker
38:38
38:38
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38:38Wall Street Journal best-selling author and Employee Experience advocate, Monica Parker joins us for an exciting session on wonder in the workplace — this one on Linkedin AND live from Belfast. As founder of global human analytics and change consultancy HATCH, Monica’s clients include blue-chip companies such as LinkedIn, Google, Prudential, and LE…
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Overlooked & Underused Secrets of CX with Donald Chesnut
52:28
52:28
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52:28Donald Chesnut has been CXO for some of the world’s leading brands. He joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient. Donald, a renowned expert in customer experience and product design, shares his insights on how brands can foster meaningful connections with their customers. …
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The Science of Trust with Ogilvy Legend, Rory Sutherland
1:06:33
1:06:33
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1:06:33In this episode of the “Trust Builders” podcast, we’ve had a fascinating conversation with Rory Sutherland, Vice Chairman at Ogilvy UK. Join Chris Johnston and Alex Genov as they embark on a journey through the realm of branding, behavioural science and trust with Rory Sutherland, the visionary Vice Chairman at Ogilvy UK. With 36 years at Ogilvy, R…
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Inspiring Customer & Employee Joy with April Obersteller (MD of woom, North America)
48:33
48:33
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48:33In this latest episode of the Trust Builders podcast, we bring you the insightful conversation we’ve had with April Obersteller, managing director for woom, North America. This episode is packed with insights that can help your organization create memorable customer experiences that will eventually lead to generational trust and loyalty. Here’s a s…
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Building Trust with Bruce Temkin: Godfather of Customer Experience
57:25
57:25
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57:25Bruce Temkin, aka The Godfather of Customer Experience, led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA). The man on a mission is now researching and envisioning how to achieve a vision of "Humanity@Scale". As you can imagi…
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Trust Builders Launch: Be More Zappos — A Conversation with Alex Genov
26:04
26:04
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26:04Trust Builders launch 12th March 2024 on Linkedin Live. Introducing co-hosts, Alex Genov, Head of Customer Research and Marketing Insights at Zappos and Chris Johnston, Founder and CEO of Adoreboard. --- Trust Builders Podcast 🚀 For CX, EX and Marketing Professionals With your hosts, Chris Johnston (Founder and CEO of Emotion-AI and predictive insi…
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"Shred With Shifty" w/ Alex Lifeson from Rush
1:05:16
1:05:16
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1:05:16On the debut episode of Shred With Shifty, host Chris Shiflett sits down with Rush guitarist Alex Lifeson to learn the dramatic, vibrato bar-driven guitar solo off the 1981 hit “Limelight.” Click below to subscribe to the podcast! Full Video Episodes: http://volume.com/shifty Apple Podcasts: https://podcasts.apple.com/podcast/id1690423642 Spotify: …
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Hey folks - not sure if ya know but I've got a brand new video show/podcast/VODCAST called "Shred With Shifty" that's gonna start dropping episodes soon!!! Sign up at volume.com/shifty or wherever you get your podcasts!
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Episode 218 - John Jeffers (Whiskey Myers)
42:46
42:46
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42:46John Jeffers from Whiskey Myers discusses his bands hard-nosed work ethic, the joys of touring in a Chevy Suburban, and of course, his wall of AC30's.
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Jake Smith aka The White Buffalo discusses making his new record "Year Of The Dark Horse" and why he hasn't surfed Topanga in a while!
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Kicking off the new year with The War And Treaty (aka Tanya & Michael)!
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He's a single wide dreamer in a double wide world!! He is Aaron Raitiere!!
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Episode 214 - Randy Rogers (Randy Rogers Band)
53:32
53:32
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53:32Randy Rogers zooms in from the bunkhouse to discuss their new record, "Homecoming," and the tour that never ends (not to mention smoking weed with Willie).
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Episode 213 - Ashley McBryde & John Osborne
48:34
48:34
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48:34Ashley McBryde & John Osborne (Brothers Osborne) stop by to discuss making "Ashley McBryde Presents: Lindeville."
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This interview was recorded on the eve of the release of Hailey Whitters latest record, "Raised." The corn queen holds forth on all things Iowa and Country Music...By Chris Shiflett
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Skip a year of high school to tour with Van Halen? Play every instrument on your debut record?? Opening slot on a sold out stadium tour??? Wolfgang Van Halen is flying out of the gates with his band Mammoth WVH!!!
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How did Mike Campbells knobs get so dirty?!? Inquiring minds want to know...
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Gennady "GGG" Golovkin brings the Big Drama Show to Walking The Floor World Headquarters!!!
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Kentucky native Leah Blevins zooms in to discuss her debut record, "First Time Feeling!"
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George Kambosos Jr. shocked the world last month when he became the new undisputed king of the lightweight division in boxing!! Fresh off the upset one week later he stopped by Walking The Floor for a little chat...
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David Sirota stops by to discuss his new 8-part podcast on the 2008 financial crisis "Meltdown."
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Rockabilly legend Lee Rocker, bassist for the Stray Cats, joins me today to discuss contemporary ballet! And rock'n'roll of course...
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If Lucas Kunce wins his Democratic primary for the Senate race next year in Missouri, he could go on to serve for a few years, run for the presidency and win, and then I will have interviewed the President!!! But let's not get ahead of ourselves...
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Oklahoma native Samantha Crain walks us through the virtues of multiple car crashes.
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On the heels of their latest release, Bridget & Mike from Lake Street Dive stop by to discuss all things related to jazz and Dungeons & Dragons!
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Episode 201 - Nothin' But A Good Time
1:05:05
1:05:05
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1:05:05Tom Beaujour and Rich Bienstock, authors of the definitive oral history of 80's rock "Nothin' But A Good Time," get deep in the weeds on spandex pants, Aqua Net Super Hold, and whammy bar technique.
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My buddy Charlie Worsham zooms in for our 200th episode to chat guitars, recording, the biz and so much more!!
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What do you get if you cross Puddle Of Mudd with Eric Church and then throw in some arrowheads that you found on the banks of the Cumberland?? HARDY of course!!
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Jackson Browne discusses his new album, writing songs about politics, and fends off my request to surf his local break :)
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The American Songster himself - Dom Flemons - teaches a master class in old time music and black cowboys!!
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Boxing legend Teddy Atlas drops pearls of wisdom on the greatest four-way rivalry in the history of boxing - Duran, Hagler, Hearns and Leonard - featured in the new SHOWTIME docu-series "The Kings."
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Morgan Wade discusses her journey through the music biz as well as the joy of eating red velvet cupcakes while ultra-running!
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At long last, the magnificent Corb Lund joins us on Walking The Floor!!
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Jay Bentley from Bad Religion delivers pearls of wisdom on all things punk rock and beyond.
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Imelda May returns to Walking The Floor (and brings her seagulls with her)!
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Episode 191 - Greta Van Fleet (Josh & Sam)
38:19
38:19
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38:19Josh and Sam from Greta Van Fleet zoom in to discuss their new record "The Battle At Garden's Gate" and defend themselves against the accusation that they sound like Kingdom Come!
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Bluegrass legend Del McCoury is todays guest. You're welcome!!!
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Singer/songwriter Ward Davis discusses his journey from Arkansas to Music Row to living where two dead end streets meet, on this weeks Walking The Floor!
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Suggs from Madness beams in from a seaside English town to discuss everything from two-tone to Tommy Cooper!
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