Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Usa Call Center Podcasts
Hosted by Yuriy Margolin of Moving Sales Professionals. A 100% US-based Call Center for the Moving Industry. Booking moves and providing customer service since 2018. Over 20 years of Moving Industry Experience, with all lead sources, all CRMs, and book residential/commercial, local, and long distance moves. We hire, train in-house, and have sales professionals ready to fill up your calendar as soon as today. More than just a Call Center, we work with new and experienced owners to provide ind ...
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Hi, I'm Jason Bergenske, the founder of MoveitPro Software, Lion's Den Booking Service, Host of Shift Happens: Beyond The Boxes Podcast and a Inc. 5000 List Winner CEO! My mission is to help as many company owners as I can from the experience I have of running my own multi-million dollar moving company, multi-million dollar moving software company, and a multi-million dollar call center that specifically books moves for moving companies like yours.
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Imperfect Paradise is an award-winning weekly narrative podcast showcasing California stories with universal significance, hosted by Antonia Cereijido. Each deeply reported story is driven by characters who illuminate aspects of American identity and underscore California's reputation as a home for dreamers and schemers, its heartbreaking inequality, its varied and diverse communities, its unique combination of dense cities and wild places. New episodes premiere Wednesdays, with broadcasts o ...
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BDO’s Health & Life Sciences Rx Podcast, hosted by The BDO Center for Healthcare Excellence & Innovation and the Life Sciences practice, seeks to provide insights into the trends disrupting healthcare and how companies can adapt and evolve in an ever-changing business landscape.
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The Gospel Echo USA Podcast is where faith meets culture, delivering bold conversations that inspire believers to take action in today’s world. Hosted by Mike Steiner, this podcast brings you powerful interviews with Christian leaders, activists, and thought leaders, diving deep into issues that matter most to believers: life, family, freedom, and truth. From political engagement and church leadership to civic duty and the role of faith in society, each episode challenges you to live out you ...
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What began just a couple of years ago as a gathering of young people who were willing to take a stand and say, "enough is enough", has quickly become the BattleCry of millions of young people across the globe. Not only has the voice of these young people been heard in stadiums in San Francisco, Detroit, Philadelphia, and Virginia, it has also been echoed across media outlets around the world. FOX NEWS, CNN, HBO, THE NEW YORK TIMES, and USA TODAY are just a few who have reported on the cry of ...
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David Essel has been known as America's #1 Positive National talk show host for over 35 years. David will take on today's biggest topics including addiction, mental health, relationships, grief, finances, goal achievements and so much more. Previous guests that David had interviewed including: Natalie Pace, Suze Orman, Wayne Dyer, NFL ALL PRO Pro Keith Mitchell, Deepak Chopra, Richard Bach and more! David Essel, M. S. O.M., is a number one best-selling author (13), counselor, executive coach ...
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Welcome to RESILIENT EARTH RADIO where we host speakers from the United States and around the world to talk about critical issues facing our planet and the positive actions people are taking. We also let our listeners learn how they can get involved and make a difference. Hosts are Leigh Anne Lindsey, Producer @ Sea Storm Studios and Founder of Planet Centric Media, along with Scott & Tree Mercer, Founders of Mendonoma Whale & Seal Study which gathers scientific data that is distributed to o ...
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Episode: 151 - Let’s Talk Moving - Lausch’s Moving
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17:12In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Robert Spohn, owner and CEO of Lausch’s Moving. With over 15 years of moving experience. https://www.lauschsmovingco.com/ ——— Are you a proud owner of a mo…
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Altadena childcare providers' struggle to rebuild raises questions about government disaster response
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27:21At least 280 childcare spaces were affected by the Eaton and Palisades fires in January. LAist reporter Libby Rainey and early childhood senior reporter Elly Yu followed two women who ran childcare businesses out of their homes until the Eaton Fire destroyed them. In this episode of Imperfect Paradise, they look at how these two childcare providers…
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In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Landon Taylor, owner of Snoball. Word of mouth marketing platform with over 15 years in customer acquisitions and marketing. https://snoball.com/ ——— Are y…
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Gender-affirming care for transgender youth is at risk in LA and nationwide
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31:26Nearly 3,000 patients have been forced to find gender-affirming care elsewhere after the Children’s Hospital Los Angeles closed their LA Center for Trans Youth Health and Development in July. The closure comes amid threats of cuts to federal funding for providers of gender affirming-care and other attempts to restrict LGBTQ rights nationwide. LAist…
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Episode: 149 - Let’s Talk Moving - Confidence and Balance
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16:02In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Karel Smid for a second time, with Commander Moving based out of California. https://www.commandermoving.com/ ——— Are you a proud owner of a moving company…
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Health workers say ICE agents at hospitals are compromising patient care
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28:16Amid the Trump administration's crackdown on immigration, there’s been an uptick in ICE presence in hospitals across the country. At Adventist Health White Memorial hospital in Boyle Heights, doctors say that hospital administrators have even allowed immigration agents to interfere with patients’ medical care. LAist correspondent Jill Replogle has …
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Episode: 148 - Let’s Talk Moving - View From Dubai
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25:45In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Faisal Rafiq, the owner of Choose and Move based in Dubai. https://chooseandmoves.com/ ——— Are you a proud owner of a moving company? Are you struggling to…
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California's new public preschool program for 4-year-olds: Exploring transitional kindergarten
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31:40All four-year-olds in the state of California now have access to a free preschool program in their local school district. Gov. Gavin Newsom signed a plan to expand the state’s transitional kindergarten, or TK, program in May 2021, as part of a broader move to create the largest free early education program in the U.S. So what does transitional kind…
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‘Taken: The Agents Raiding Communities and the People Trying to Stop Them’ from Latino USA & CalMatters
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50:18This special episode on Imperfect Paradise is from our friends at Latino USA and CalMatters. It tracks the rise of Border Patrol Chief Gregory Bovino, a key figure in the Trump Administration’s deportation efforts and explores the consequences of the raids to the people captured here in LA and around the country. Support LAist Today: https://LAist.…
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Episode: 147 - Let’s Talk Moving - Catch Up with Marc Poe
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21:26In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Marc Poe, a regional director for Advantage Solutions a Marketing IT company. Marc and Yuriy used to work side by side as sales representatives for a movin…
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Who pays for the 2028 Olympics? LA taxpayers may be on the hook
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29:57In less than a thousand days, Los Angeles will be hosting the summer Olympics. Many cities worldwide have been put into debt by the games, so what could they mean for Los Angeles? LAist reporter Libby Rainey joins Imperfect Paradise to look back at the history of the games when LA last hosted them, the financial outlook for the city, and what role …
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Episode: 146 - Let’s Talk Moving - Industry Across Countries
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29:17In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Matt Faizey M&G Movers and Storers in the UK. https://www.moversandstorers.co.uk/ https://youtube.com/@howtomovehomepodcast?si=7-F5y-L9_Kf00Vqp ——— Are you…
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Why the site of the largest methane leak in US history still hasn’t been shut down
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30:50Regulations on gas storage facilities have been tightened since the detection of the Aliso Canyon leak, which started in 2015 and lasted nearly four months. But residents remain worried about long term health effects following the leak. LAist Climate and Environment Reporter Erin Stone discusses the 10-year anniversary of the disaster and what’s st…
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Episode: 145 - Let’s Talk Moving - aircon.ai
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17:33In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Chris Condon with aircon.ai. A solution to moving hassles using agentic ai. https://aircon.ai/ ——— Are you a proud owner of a moving company? Are you strug…
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How becoming a US citizen just got harder under the Trump administration and what it means for Angelenos
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21:51The Trump administration’s immigration policies have resulted in raids and protests in Southern California and across the country, and the administration has also moved to tighten who gets citizenship. Recently, the federal government pushed out new guidelines for naturalization. The situation has raised fundamental questions around what it means t…
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Ep 31 - Streamlining the Move: Call Centers, Community and Legends Retreat
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36:50In this episode of Shift Happens: Beyond the Boxes, host Jason Bergenske — founder and owner of MoveitPro — sits down with Michael, Manager at Lion's Den, and Jeannie, Director of Business Development, for an insightful conversation about how innovation, teamwork, and community are redefining the moving industry. If you're a moving company owner lo…
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Episode: 144 - Let’s Talk Moving - Republic Moving & Storage
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35:10Are you a proud owner of a moving company? Are you struggling to find a reliable sales representative to boost your business? Worry no more as Moving Sales Professionals has got you covered! We have been providing exceptional customer service and owner consultation to the moving industry since 2018. With over 20 years of experience, we are the expe…
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Prop 50: Is California’s redistricting push a threat to democracy or a defense of it?
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31:03Proposition 50 is part of a nationwide battle over control of the U.S. House of Representatives, and Californians are being asked to take a side: Should the state be temporarily allowed to redraw congressional maps to counter the Trump administration and redistricting in Texas? LAist Civics & Democracy Correspondent Frank Stoltze and Civics & Democ…
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Episode: 143 - Let’s Talk Moving - Black Tie Moving Check In
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18:27In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Ellis Ishee once again, with Black Tie Moving. https://www.blacktiemoving.com/ ——— Are you a proud owner of a moving company? Are you struggling to find a …
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An LA Commission created to tackle city government scandals is being stymied
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20:51A charter reform commission was created in 2024 in response to multiple Los Angeles city government scandals, including the leak of a racist tape featuring City Council President Nury Martinez. One of the commission’s aims was to modify the LA charter, which is basically the city’s constitution. But reports indicate that this commission is struggli…
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Episode: 142 - Let’s Talk Moving - Conflict, Let’s Talk About It
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20:35In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Daniel Iordan with Moovers Chicago Inc. With over 10 years in the industry and 30 trucks on the road. https://mooverschicago.com/?utm_source=Google&utm_med…
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Inside Expivia Digital and the State of Contact Center Technology
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13:29Send us a text Join us for an inside look at Expivia Digital and the current state of contact center technology. We share our 30-year journey from running contact centers to consulting on CCaaS platform selection, AI quality assurance, and NICE CXone implementations. As members of NICE's Executive Advisory Board, we discuss the biggest trends shapi…
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Reports about failures in response to the January LA fires and a 2018 fire have striking similarities
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23:27A new report details the Eaton and Palisades fires, including failures in the emergency response. But this report bears striking similarities with another -- which chronicled the response to the 2018 Woolsey Fire in Southern California. LAist science reporter Jacob Margolis discusses the reports and what they mean for L.A. County moving forward. Th…
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Episode: 141 - Let’s Talk Moving - Conflict, Let’s Talk About It
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13:37In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Hanna Kok, a life coach with 30 years of experience specializing in conflict resolution. Today we’ll be touching on the topic of conflict within the moving…
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How union organizing is being upended by private universities in Southern California
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17:35Big companies like Amazon and SpaceX are claiming that the National Labor Relations Board – an independent federal entity in charge of overseeing unionizing efforts – is unconstitutional. In addition to those companies, colleges like the University of Southern California and Loyola Marymount University are also joining the movement to push back aga…
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Episode: 140 - Let’s Talk Moving - AI - Your Next Moving Rep?
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20:41In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Daria Peretto cofounder of Boosted Movers. She helps moving companies transform how they operate with artificial intelligence. https://boostedmovers.com/ h…
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Why California's protest law is flawed and the consequences to protesters
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24:29After the George Floyd protests of 2020, California took steps to rein in violent policing of protests by passing laws restricting how law enforcement uses less-lethal weapons, like tasers and rubber bullets. But high profile protests in 2024 and 2025 – including this summer’s protests against the ICE raids in Los Angeles – have revealed major flaw…
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Episode: 139 - Let’s Talk Moving - All In a Day Movingi’m
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15:26In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Carlos Araujo with All In a Day Moving. With over 20 years in the moving industry. https://allinadaymoving.com/ ——— Are you a proud owner of a moving compa…
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Gospel Echo USA | Jason Lisle | Episode #14
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45:02🎙️ Episode 14 — Featuring Dr. Jason Lyle | Hosted by Gospel Echo Dragons, Dinosaurs, and the Flood: What Does the Bible Say? In this thought-provoking conversation, Dr. Jason Lyle explores creation, the global Flood, dinosaurs (and “dragons”), Noah’s Ark, and what the Bible says about God’s world from beginning to end. This isn’t just about history…
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The Huntington Beach library at the center of America’s culture wars
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32:06Censorship efforts at libraries nationwide have increased steadily over the last several years. In the 2023 - 24 school year, more than 10,000 book bans were counted in the country’s public schools. These efforts have become a cornerstone of a larger national debate over cultural influences and parents' rights to restrict those influences. LAist Or…
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Episode: 138 - Let’s Talk Moving - MoverLead.com
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23:24In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Lazhar Berkat with Van Express Moving and Storage in New Jersey and MoverLead.com. With over 15 years in the moving industry. https://affiliates.moverlead.…
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Last month, former Los Angeles Fire Chief Kristen Crowley filed a legal claim against Los Angeles mayor Karen Bass, alleging defamation, retaliation and negligence in the wake of Bass’ firing of her. It’s the latest chapter in a feud that erupted during the historic wildfires in January. In light of these new developments, we bring you our original…
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In this montage of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing multiple successful moving companies. Each one being asked the questions - What makes your company unique? What are the top three most important things in …
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Gospel Echo USA | Jason Kimick | Episode #13
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28:49🎙️ Episode 13 — Featuring Jason Kimick | Hosted by Mike Steiner Samaritan’s Purse: Bringing Hope After Disaster When a flood, hurricane, wildfire, or other disaster strikes, Samaritan’s Purse is often among the first to arrive—bringing help in Jesus’ name. In this powerful conversation, Jason Kimick, North American Senior Director for Samaritan’s P…
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Former Orange County Supervisor Andrew Do is officially in prison. What questions remain?
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28:13Disgraced former Orange County supervisor Andrew Do reported to federal prison in Arizona on August 15th. Do had been found guilty of accepting bribes in exchange for directing millions of taxpayer dollars to a nonprofit that was supposed to be feeding hungry seniors during the COVID-19 pandemic. Millions of those dollars were diverted elsewhere. N…
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Episode: 137 - Let’s Talk Moving - The Way with Mario Reyes Pt. 2
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26:37In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Mario Reyes. One of the most popular guests on the show, and dearest friends of mine, joining me for another trivial conversation. 👉 https://sbmoving.com/?…
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The cost of becoming a teacher in California. Who can afford to do it?
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39:39Across the U.S., states are constantly in the midst of teacher shortages. California's teaching prep and residency programs are supposed to be part of the solution. But many hopeful teachers struggle to balance their passion with the risk of debt and high cost of living. Imperfect Paradise guest host and K-12 Senior Reporter Mariana Dale and LAist’…
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Keep Call Centers In America Act- The Truth
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15:22Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…
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Episode: 136 - Let’s Talk Moving - The Way with Mario Reyes
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27:53In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Mario Reyes. One of the most popular guests on the show, and dearest friends of mine, joining me for another trivial conversation. 👉 https://sbmoving.com/?…
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🎙️ Episode 12 — Featuring Ben Zeissoff | Hosted by Mike Steiner Forsakers of the Fatherless: The Treachery of the Pro-Life Establishment In this bold episode, Ben Zeissoff—author, abolitionist, and former journalist for The Daily Wire—joins Gospel Echo to challenge everything you thought you knew about the pro-life movement. Now part of the Foundat…
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Kelp, Seagrass, Crabs, and Conservation along California's Coastline with Dr. Brent Hughes, Sonoma State University Professor & Marine Biologist
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59:53Send us a text Dr. Brent Hughes takes us on a fascinating journey through California's coastal ecosystems, revealing the unexpected ways sea otters transform their environments. As an Associate Professor at Sonoma State University with a background spanning from the center of landlocked Kansas to the rugged Pacific coast, Hughes brings unique persp…
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Deputies severely beat a man struggling with mental health issues. Where are the records?
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24:58Los Angeles Sheriff’s Department deputies severely beat Joseph Perez in 2020, then arrested him. His mom Vanessa alleges that she had previously told law enforcement that Perez has a serious mental illness and would need to be placed in a psychiatric facility. Mother and son believe the deputies used unnecessary force on Perez and are the center of…
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Episode: 135 - Let’s Talk Moving - Impacting an Industry
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30:53In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Richard Pegler new owner of The Mover magazine and owner of The Movers And Storers Show. 👉 https://www.themover.co.uk/ 👉 https://moversandstorersshow.com/ …
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Turning Trash into Treasure: How the US-based Non-Profit Long Way Home with its Hero School are Transforming Guatemalan Communities
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58:00Send us a text What if the trash polluting our environment could be transformed into schools, homes, and opportunities? In San Juan Comalapa, Guatemala, that's what's happening thanks to Matt Panaitz and Long Way Home. 20 years ago, Matt was a Peace Corps volunteer stationed in this predominantly Mayan community nestled in Guatemala's Western Highl…
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Despite three 911 calls, how did two men with disabilities die in their home during the Eaton Fire?
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30:10West Altadena residents Anthony Mitchell Sr. and his son Justin Mitchell were stuck at home when the Eaton Fire erupted Jan. 7. Both had disabilities, and to evacuate, they needed help. Mitchell Sr. and family members called 911 multiple times as the fire spread. But first responders didn't make it in time to evacuate the father and son. Seven mont…
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Episode: 134 - Let’s Talk Moving - Passing on Responsibility
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21:30In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Steve Jordan with The Mover magazine and overall moving industry professional. 👉 https://www.themover.co.uk/ Are you a proud owner of a moving company? Are…
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Gospel Echo USA | Abby Johnson | Episode #11
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40:05🎙️ Episode 11 — Featuring Abby Johnson | Hosted by Mike Steiner From Clinic Director to Pro-Life Advocate Abby Johnson ran a Planned Parenthood clinic for eight years. She oversaw more than 22,000 abortions. Then she witnessed one ultrasound-guided procedure—and everything changed. In this gripping episode, Abby shares how God used her darkest chap…
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The dirty secret of trash: Illegal dumping in the Southern California desert
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28:35Diapers, concrete and construction debris. The open secret about trash in Southern California is that some of the waste people assume is being properly handled is actually being disposed of on remote sites in the California high desert. The state agency in charge of waste, CalRecycle, has said the scale of illegal dumping has become an emergency. L…
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Episode: 133 - Let’s Talk Moving - Perspective in Belgium
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11:46In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Tamim Kakooza, ceo of Mimz Logistics, a moving company located in Belgium. 👉 https://www.mimzlogistics.com/ Are you a proud owner of a moving company? Are …
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Every Second Breath Project-Stories from the Frontlines: Emmy-Award Winning Filmmakers Cynthia Abbott & Andrea Leland from Petaluma, CA
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58:57Send us a text Storytelling has the power to transform how we see our oceans and inspire meaningful action. Two visionary filmmakers, Cynthia Abbott and Andrea Leland, join us to share how they're using documentary filmmaking to spotlight both the crisis facing our marine environments and the everyday heroes working to save them. Their Emmy-winning…
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