Best Uncharted Veterinary Community Podcasts (2025)

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357 - Better Veterinary Handoffs, Stop the Confusion 21:07

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1d ago21:07

21:07

When hospitalized patients don’t have clear veterinary handoffs, treatments get delayed, communication breaks down, and teams end up frustrated. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle one of the most common workflow headaches in veterinary hospitals: who takes ownership of hospitalized cases af…

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356 - Coach My Awful Leader or Find My Exit? 20:53

8d ago20:53

20:53

When you’re stuck working under a difficult veterinary leader, it can feel like the practice culture is unraveling and your team’s future is on the line. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Jenn Galvin dive into a mailbag letter from an office manager grappling with the fallout of a destructive practice owner. To…

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355 - Fixing "Sink or Swim" Culture 22:59

16d ago22:59

22:59

When veterinary clinics run on a sink or swim culture, new hires are tossed into the job after just a few days of shadowing and expected to keep pace in a high-pressure environment without the tools or confidence to succeed. In this episode, Dr. Andy Roark and Stephanie Goss dig into why this outdated approach persists and how it fuels turnover, bu…

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354 - Can I Offer Child Day Care as An Employee Benefit? 18:59

22d ago18:59

18:59

When veterinary professionals can’t afford to work because childcare costs rival their paycheck, the entire clinic feels the impact. This episode tackles one of the most under-discussed yet critical challenges in veterinary medicine: how the lack of childcare support is pushing talented team members out of the field. The result is burnout, high tur…

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353 - Vets Don't Agree on Animal Neglect Case 22:23

30d ago22:23

22:23

When it comes to animal neglect in veterinary practice, there are rarely black-and-white answers. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a real-world scenario from a practice owner struggling with an ethical disagreement: how to handle a case where an associate vet reported a client for animal …

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352 - Coaching a Slow Vet Tech To Keep Up 25:34

1M ago25:34

25:34

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough question from a practice leader: Can you coach a slow veterinary technician to keep up with the pace of the team, or is it time to part ways? Coaching slow veterinary technicians is a nuanced challenge. You want to support a valued team member whil…

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351 - AI Makes Me Nervous 22:54

1M ago22:54

22:54

Is AI in veterinary practice making your clinic smarter, or setting you up for trouble? Dr. Andy Roark and Maria Pirita, CVPM, tackle an associate veterinarian’s concerns about how fast their clinic is adopting AI, from scribes to client emails to appointment scheduling, and what that means for quality, trust, and team culture. If you’ve ever felt …

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350 - HOF - Can You Maximize Efficiency And Provide High Quality, Low-Stress Care? 27:40

2M ago27:40

27:40

Starting a new veterinary practice is an exciting and rare opportunity to build something truly your own. In this Hall of Fame episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss take on a powerful listener question: How can you maximize efficiency and still provide high quality low stress veterinary care? The conversatio…

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349 - Training Your CSR To Handle Price Shoppers 21:30

2M ago21:30

21:30

When you're running a veterinary practice, especially a mobile or specialty service, one challenge is almost guaranteed to show up at your front desk: price shoppers. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita tackle the nuanced topic of how to train your client service representative (CSR) to handle pricin…

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348 - Supporting a Lead Tech Who Won’t Ask for Help 20:37

2M ago20:37

20:37

What do you do when a lead technician is silently drowning, and no matter how many times you offer help, they won’t take your hand? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a deeply familiar challenge: supporting veterinary technicians who are struggling, especially when they won’t open up about …

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347 - Leadership Failed Me 18:12

2M ago18:12

18:12

What do you do when you're promoted, unsupported, and then demoted? That’s the raw question tackled by Dr. Andy Roark and Stephanie Goss in this episode of the Uncharted Veterinary Podcast. In veterinary medicine, leadership failure can feel deeply personal, especially when it looks like a promotion followed by radio silence and eventual disappoint…

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346 - Help! My Practice Manager is Not Medically Trained 16:08

3M ago16:08

16:08

Veterinary clinics are evolving and so are the people leading them. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita take on a deceptively simple mailbag question: “Non-medically trained practice manager?” It sparks a deep dive into one of the profession’s biggest shifts, the rise of the non-medical practice mana…

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345 - When The Team Goes Rogue 26:53

3M ago26:53

26:53

What do you do when your team is great on paper, skilled, kind, even gets along well, but when things get busy, the plan collapses and everyone starts freelancing? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a leadership scenario that’s as frustrating as it is familiar: what to do when the team keep…

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344 - Veterinary Leadership Through Fresh Eyes 17:45

3M ago17:45

17:45

Dr. Andy Roark sits down with Anthony Pierlioni, VP of the Turtle Room and Manager of Training & Facilitation at VCA, to talk about his book, Veterinary Leadership Through Fresh Eyes. This heartfelt, candid conversation offers fresh insight into veterinary leadership from someone who took the long road to management, bringing empathy, emotional int…

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343 - My Boss is the Practice Bully 20:54

3M ago20:54

20:54

Is your boss the reason morale is low and turnover is high? In this episode of the Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss unpack a heartbreaking mailbag letter from a veterinary practice manager stuck in a toxic situation. The letter details an emotionally draining reality: a practice owner whose yelling, micromanagem…

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342 - Management Wants to Silence Us 20:11

4M ago20:11

20:11

In this episode Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss respond to a mailbag letter about a sensitive workplace issue: management silencing employees. What happens when team members are told not to express emotions, especially when they’re feeling overwhelmed by clients or coworkers? With heart, humor, and unflinching honest…

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341 - Scaling Your Practice Without Sacrificing Culture 14:43

4M ago14:43

14:43

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Roy Jain, Chief Operating Officer of Blue River Pet Care, to explore how veterinary practice operations can be scaled across 210 hospitals without losing what makes each clinic special. If you're a veterinary practice owner who's ever thought about selling your clini…

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340 - When We Can't Pay for Tech School 17:53

4M ago17:53

17:53

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita unpack a tricky, heartfelt mailbag letter from a practice manager stuck between supporting her aspiring technicians and honoring the clinic’s limitations. The episode offers practical leadership strategies to communicate a “no” with empathy, inspire continued growt…

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339 - Technician Schedule Drama 21:20

4M ago21:20

21:20

What do you do when your veterinary technician schedule falls apart only weeks into opening your dream clinic? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real mailbag question from a new practice owner facing an all-too-relatable scenario: a small team, a clear plan, and suddenly—schedule dram…

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338 - Training Initiative Into The Team 19:50

4M ago19:50

19:50

Veterinary leaders often find themselves stuck in a frustrating loop: despite good staffing, experienced employees, and decent workflows, the team simply isn’t moving. Everything feels like it requires a push—someone to give orders, manage every detail, and constantly follow up. The root concern? A lack of training initiative. In this episode of Th…

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337 - Spectrum of Care and Mentorship in Vet Med 9:41

5M ago9:41

9:41

In this crossover episode of the Cone of Shame Veterinary Podcast and Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Dr. Kate Boatright to unpack the confidence crisis many new veterinarians face—and how a spectrum of care mindset can shift the game entirely. With Dr. Boatright speaking at the upcoming Uncharted Medical Director Summit…

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336 - Coaching Through Insecurity 16:53

5M ago16:53

16:53

Coaching through insecurity is one of the most challenging aspects of veterinary leadership. When a team member struggles with confidence, frustration, or toxic workplace baggage, it can feel impossible to guide them toward growth without creating conflict. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answe…

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335 - Giving In to the High Maintenance Client 19:00

5M ago19:00

19:00

Some clients require extra attention, but where do you draw the line? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real-life dilemma from a veterinarian facing pushback for prioritizing a demanding client. Should veterinarians go the extra mile for clients they’ve built strong relationships with…

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334 - Medical Quality is Sliding Down 25:16

5M ago25:16

25:16

Veterinary professionals strive to provide the highest quality care for their patients, but maintaining that standard can be challenging, especially in the face of financial concerns, evolving client expectations, and team-wide habits. When medical quality starts to slip, it often isn’t due to negligence or bad intentions. Instead, it’s a gradual s…

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333 - People Over Profits? Let’s Talk Metrics 26:31

6M ago26:31

26:31

When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. But are we truly measuring what matters? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by Dr. Phil Richmond to discuss a different approach: prioritizing people metrics alo…

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332 - Seeing Strengths Not Just Weaknesses 20:23

6M ago20:23

20:23

Ever feel like your veterinary team is stuck in a cycle of nitpicking negativity? You’re not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a listener's dilemma: how to help a team that only sees each other’s weaknesses rather than strengths. The truth is, this pattern isn’t just a veterinary…

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331 - Should I Become a Minority Owner? 37:37

6M ago37:37

37:37

An associate DVM has the chance to buy 40% of their practice, but with a husband-and-wife ownership team, leadership struggles, and a toxic team dynamic, is it the right move? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down the risks and rewards of minority ownership in a veterinary practice—from de…

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330 - Can You Sell Your Practice and Keep Your Legacy? 35:56

6M ago35:56

35:56

Selling a veterinary practice is a huge decision—one that comes with financial, emotional, and cultural implications. For many veterinarians, their practice is more than just a business; it’s a legacy they’ve built over decades. But can you sell your practice while ensuring your team, clients, and values remain intact? In this episode of the Unchar…

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329 - Practice Manager vs Practice Bully 44:35

6M ago44:35

44:35

Workplace bullying is an all-too-common issue in veterinary medicine. Whether it's a toxic team member or an unsupportive leadership structure, dealing with a workplace bully can feel overwhelming. In a recent episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackled a mailbag question from a practice manager struggling…

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328 - Team Doesn't Like That It's a Business 35:12

7M ago35:12

35:12

In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive into a common challenge faced by veterinary leaders: handling team concerns when business decisions feel like they prioritize money over patient care. Whether you’re in a corporate-owned or private practice, navigating the balance between financial sus…

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327 - How I Cut 8 Minutes Off Every Visit 29:54

7M ago29:54

29:54

Dr. Kerri Anderson, owner of Fillmore Animal Hospital in California, joins Dr. Andy Roark on the Uncharted Podcast to share how AI scribes revolutionized her practice. By implementing ScribbleVet, Dr. Anderson reduced appointment times from 30 to 22 minutes, maintained productivity after losing a veterinarian, and now consistently leaves on time wi…

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326 - Stop Being Afraid To Let Them Fail 47:21

7M ago47:21

47:21

Failure is often feared, especially in high-stakes environments like veterinary medicine. But what if embracing failure could be the key to developing stronger leaders? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss sits down with Dr. Megan Gilhooly, Vice President of Veterinary Affairs at Banfield Pet Hospital, to explore why …

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325 - Appreciation Programs Not Appreciated 34:00

7M ago34:00

34:00

Struggling with team recognition? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a complex yet common challenge in veterinary practice management: how to implement appreciation programs that resonate with everyone. Inspired by a mailbag letter from a practice leader, they dive into why appreciation programs can s…

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324 - Practice Owner Scoffs At Wage Increases 30:57

7M ago30:57

30:57

In veterinary practices, wage conversations are often challenging but crucial to retaining staff and maintaining a healthy work environment. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a practice manager’s question about advocating for wage increases in a privately owned multi-doctor practice. Their…

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323 - Team Fun Gone Wrong 46:09

8M ago46:09

46:09

Veterinary teams thrive on collaboration, creativity, and problem-solving. But what happens when enthusiasm for a team project meets unexpected concerns? In this episode of the Uncharted Veterinary Podcast, Maria Pirita and Dr. Andy Roark dive into a real-life scenario where a veterinary team’s excitement about a fundraising event is challenged by …

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322 - Inventory Management Scares Me 54:28

8M ago54:28

54:28

This week on the Uncharted Podcast, Stephanie Goss is joined by the incredible Nicole Clausen—spreadsheet enthusiast, inventory guru, and all-around amazing human! We’re tackling a mailbag question about one of the most challenging aspects of veterinary practice management: inventory. Nicole shares her expert tips on organizing chaos, budgeting eff…

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321 - 2025: A Look Ahead 31:39

8M ago31:39

31:39

Ever wonder what the best way to kick off the New Year at your veterinary clinic? Stephanie Goss and Dr. Andy Roark start off 2025 with an inspiring New Year’s Day episode of the Uncharted Podcast. Together, they share actionable advice for veterinary leaders to start the year with intention and focus. Whether it’s recentering on purpose and relati…

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320 - Gifts Under the Tree! 25:11

8M ago25:11

25:11

Dr. Andy Roark, Stephanie Goss and Maria Pirita share nuggets of wisdom as gifts for this veterinary season. In this episode of the Uncharted Veterinary Podcast, our hosts kick off the holiday season with some personal stories and lessons in hopes of helping aspiring leaders grow. Tune in to hear how these helpful management pearls can help your ve…

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319 - Checking In Without Getting Sucked In 1:02:20

8M ago1:02:20

1:02:20

Is it possible to balance veterinary medicine and a life outside of work? In this episode of the Uncharted Podcast, Dr. Stephanie Goss and Dr. Lauren Jones discuss the all-too-common problem of the "nice vet" syndrome - the struggle of wanting to help everyone (clients, team members, and patients) while maintaining a healthy work-life balance. Dr. …

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318 - How Did You Get From Tech to Manager? 1:01:42

9M ago1:01:42

1:01:42

We've got a new office manager who's wondering, what education do I need now that I'm here? Veterinary medicine is a field of lifelong learning, and career paths can zig and zag in unexpected ways. In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by the dynamic Alyssa Mages, CVT, to discuss the many paths to leadership …

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317 - What Do We Do When We Are TOO Slow? 46:51

9M ago46:51

46:51

How do you get your team excited for the mundane, downtime tasks? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from a veterinary practice experiencing a slowdown in appointments. Together they discuss the challenges of managing a veterinary team when business is slow, including maintaining team moral…

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316 - Is the Chaos of Practice Ownership Just Part of the Job? 34:07

9M ago34:07

34:07

Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark talks with Rhys Giannarelli, a dedicated practice owner who runs two thriving veterinary clinics. Rhys shares his inspiring story of overcoming common obstacles like operational…

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315 - The New Hire Hurricane Just Hit 53:17

9M ago53:17

53:17

Uh-oh, that new hire that seemed like a dream on paper turned out to be a bit of a nightmare in person! This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive deep into a relatable leadership challenge: what to do when a new team member isn't working out. They explore the importance of setting clear expectations, invo…

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314 - Is Selling To Corporate My Only Option 56:20

10M ago56:20

56:20

In this episode of the Uncharted Veterinary Podcast, Stephanie Goss and guest Bret Halishak discuss the challenges solo veterinary practice owners face when considering their exit strategy, and how to position their practice for future success. Bret provides valuable insights on maximizing practice value, operational efficiency, and the importance …

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313 - When Asking 'Do You Want To Go Home ' Hurts More Than It Helps 43:44

10M ago43:44

43:44

When the clinic schedule looks light, should the practice owner send techs home to save costs—even if it means stretching the remaining team thin? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a manager’s dilemma: balancing payroll concerns with patient care and staff morale. They share actionable …

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312 - My Practice Owner Spends Too Much Money 50:15

10M ago50:15

50:15

Ever felt caught in the middle when it comes to practice finances? A practice manager wrote in, sharing their frustration with an owner who regularly draws large amounts of money from the business—leaving the practice struggling to cover bills and payroll. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephani…

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311 - Do I Want To Know Why They Are Calling Out 47:15

10M ago47:15

47:15

A practice manager struggles with managing a PTO policy that leads to team members overusing their time off early in the year. In this episode of the Uncharted Podcast, Dr. Andy Roark and practice management super nerd, Stephanie Goss help a practice manager having a hard time balancing their team's use of paid time off (PTO). The manager explains …

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310 - Getting Team Buy - In To Change (A Pet HealthZone® Case Study) 32:26

10M ago32:26

32:26

Change can be scary to vet teams and getting their buy-in takes great skill. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Dr. Jules Benson to discuss strategies for change management in veterinary practices. Dr. Benson brings over a decade of executive experience in the pet health insurance industry and a rich ba…

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309 - Can RVTs And VPAs Coexist 47:50

11M ago47:50

47:50

Should veterinary medicine introduce a mid-level practitioner role? With the landscape of veterinary care changing, there's a proposal in Colorado to create a Veterinary Professional Associate (VPA) role, sitting between licensed technicians and veterinarians. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss di…

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308 - Can They Do Homework On The Clock? 49:52

11M ago49:52

49:52

A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the necessary technical skills for their role. In this episode of the Uncharted Veterinary Podcast, Stephanie and Dr. Andy Roark discuss a specific scenario where a veterinary assistant, allowed to study on the…