Need quick, actionable insights to sharpen your UX leadership and strategy? Short on time but eager to grow your influence? UX strategist Paul Boag delivers concise, practical episodes designed to enhance your strategic thinking, leadership skills, and impact in user experience. Each bite-sized podcast is just 6-10 minutes—perfect for busy UX leaders and advocates on the go.
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UX Strategy Thinking Podcasts
Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories tha ...
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IIIMPACT is a Product UX Design and Development Strategy Consulting Agency. We emphasize strategic planning, intuitive UX design, and better collaboration between business, design to development. By integrating best practices with our clients, we not only speed up market entry but also enhance the overall quality of software products. We help our clients launch better products, faster. We explore topics about product, strategy, design and development. Hear stories and learnings on how our ex ...
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What can the dynamics of music teach us about navigating today’s complex world? The Power of Music Thinking podcast dives deep into this potent analogy. Host Christof Zürn, founder of MusicThinking.com, explores how concepts like listening, tuning, rhythm, and improvisation translate into powerful tools for business, creativity, and leadership. Through engaging interviews with global thought leaders, designers, entrepreneurs, and artists, discover practical ways to improve collaboration, spa ...
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A thought-leadership series, by experience design agency Foolproof, interviewing the thinkers and doers in User Experience (UX) Strategy.
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Creative director, game designer, and author of The Game Development Strategy Guide Cheryl Platz hosts this engaging look behind the scenes at what it takes to make video games that transcend the test of time. In-depth conversations with industry veterans cover deep topics intended to get listeners thinking about how to pull the video game industry out of the doldrums and into a more sustainable, more playful future.
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The Becky Beach Show - AI-Powered Scaling Strategies for Digital Product Businesses
Becky Beach - Digital Business Scaling Coach
The Becky Beach Show is all about helping you successfully market your digital product business to increase visibility and sales with AI-powered strategies. Becky also interviews successful and inspiring business owners and stresses the importance of an abundance mindset. Becky Beach is a million-dollar digital product seller, AI-Powered Scaling Strategist, and Speaker featured in Business Insider and Forbes. She is certified in User Experience/Product Design, Design Thinking, and AI Busines ...
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"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield. metric.substack.com
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UXPodcast™ is a twice-monthly digital design podcast - hosted by James Royal-Lawson and Per Axbom - sharing insights about business, technology, people and society since 2011. We want to push the boundaries of how user experience is perceived and boost your confidence in the work you do.
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Delivered is your window into the world of amazing digital products, bold business strategies, and innovation in practice. In a world where 95% of digital products fail, we’re on a mission to find out what sets the 5% apart, bringing you insights from change-makers — business owners, company executives, creatives, tech experts, and other brilliant minds. Brought to you by Infinum, a leading digital product agency, and hosted by Chris Bradshaw, Infinum’s product strategy director.
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Some people hear the phrase "technical writing" and think it must be boring. We're here to show the full complexity and awesomeness of being a tech writer. This podcast is for anyone who writes technical documentation of any kind, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yoursel ...
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The Aligned Podcast Show, formerly DesignOps Aligned, is the essential listen for everyone who shapes digital products. From UX and UI creators to product managers, engineers, researchers, and delivery leads, we decode the playbooks, mindsets, and metrics that turn bold ideas into market-ready experiences. Expect candid conversations with trailblazing leaders and hands on practitioners, reusable frameworks that transform creativity into repeatable results, and a front row seat to the trends ...
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The Angry Designer Graphic Design, Freelancing, Branding & Creative Business Podcast
A Graphic Design Podcast that cuts through the industry bull to help frustrated Designers charge what they're worth and build rewarding creative careers
The Angry Designer is an entertaining No-Bull unapologetic design podcast for Graphic Designers, Freelancers, and In-house Creative Pros ready to take their careers to the next level. Hosted by a Creative Director who built and sold a 7-figure Creative agency, this design podcast breaks down the business of design, branding, freelancing, logos, UX, strategy, AI, and more—without the industry fluff and pointless jargon. The Angry Designer tackles the topics other Graphic Design podcasts avoid ...
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UX Cake is helping you become more effective in your UX work and career. Join host Leigh Allen-Arredondo as she speaks with leaders in the field from around the globe, bringing you practical advice to get the best outcomes for your work, your users, and your career in UX. Our guests include well-known leaders like Don Norman and Indi Young, as well as many less globally-known voices with fantastic insights to share, like disability designer & activist Liz Jackson, agile coach & UX champion S ...
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In The Manuscript, we're passionate about writing and technology. Every couple of weeks we talk to people making a difference in Technical Writing, Instructional Design, UX Writing, Content Strategy and anywhere else there’s someone thinking about content in digital products and the tech industry.
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Design Thinking 101 is part of how Fluid Hive helps people think and solve like a designer. You'll hear designers' stories, lessons, ideas, resources, and tips. Our guests share insights into delivering change and results with design thinking, service design, behavioral design, user experience design and more, in business, social innovation, education, design, government, healthcare and other fields.
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In a world where technology and business intersect, the 'Product Led Growth Leaders' podcast was born out of a desire to bridge the gap between innovation and leadership in the SaaS industry. Our founder, Thomas Watkins, recognized a need for a platform where the brightest minds in business and technology could converge. This podcast is more than just a series of conversations; it's a beacon for CEOs and product owners who are shaping the future of SaaS products. It's a space where ideas are ...
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Welcome to “Results by Design: UX Insights for Business Leaders,” the podcast that dives deep into the world of UX design, strategy, and insights, with a laser focus on reducing friction at those critical moments in the customer journey. Our mission is to equip business leaders like you with the knowledge and tools needed to leverage UX methods and strategies to achieve tangible business outcomes and create lasting value. In each episode, we bring you expert interviews, real-world case studi ...
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A fresh podcast about using design thinking to build great products and lasting companies. Hosted on Acast. See acast.com/privacy for more information.
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💛 Ranked in the Top 5% Globally by ListenNotes, the Omni Mindfulness Podcast is a space for soulful solopreneurs to explore how to pause with purpose, align with presence, and integrate mindful systems that support a balanced, purpose-driven life. Hosted by Shilpa Lewis — an intuitive strategist, AI Coach, Social Media Strategist, and Meditation Life Coach — she blends mindfulness, neuroscience, and soulful tech to help modern entrepreneurs reconnect with what matters most while navigating b ...
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A podcast interested in the how's and why's of user experience research. Through interviews with industry experts and hands-on trial and error, we indulge and celebrate curiosity. Expect to test assumptions, examine methods, and engage in some old fashion experiments.
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Ignite Creativity. Elevate Design. Shape the Future. Welcome to the Graphite Pro Podcast, the go-to space for visionary creatives, designers, and innovators seeking inspiration, strategy, and deeper conversations about the creative process. Rooted in the Creator brand archetype, Graphite Pro is more than a podcast—it’s a movement that champions creativity as a force for transformation. Whether you’re a designer, artist, storyteller, or entrepreneur, each episode delivers thought-provoking di ...
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Join us for some great conversations with the best and brightest in the product design space. We'll dig into how they got to where they are today, what mistakes they made along the way, and what advice they have for you as you navigate the world of product design.
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The intelliHR platform is designed to support HR professionals and leadership teams within an organisation, using technology that automates manual HR processes and captures critical people data. The platform gives a real-time understanding of an organisation’s human resources and provides tools to create a performance-based culture aligned with the employer’s business strategy, and contribute to strategic decision-making with data driven insights. intelliHR has a focus on artificial intellig ...
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1
How Stealing Can Make You a Better Graphic Designer
34:11
34:11
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34:11Picasso once said, “Good artists copy, great artists steal.” It wasn’t just a quote, it was a warning. Because every great designer, from Rand to Scher to Draplin, has stolen their way to mastery. The only difference is that they knew how to do it right. Here’s what most designers don’t want to admit... we all steal. Fonts, layouts, grids, styles, …
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Design Meets Democracy 🇺🇸 with Chelsea Mauldin
1:01:06
1:01:06
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1:01:06If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Join our Community: https://circle.thisishcd.com/Join-Community When Chelsea Mauldin began bringing design thinking into the U.S. government, she was met with scepticism — design was still seen as “throw pillows and pretty fonts.” I…
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160 - The Untapped Market of Cybersecurity for Small Businesses: A Call to Action with TechRescue's Andrew Bolton
28:41
28:41
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28:41Your host, Thomas Watkins, talks with the CEO and Co-Founder at TechRescue, Andrew Bolton. Andrew discusses the challenges aging adults and small businesses face with technology and cybersecurity, emphasizing the need for empathetic, human-centered support over automated solutions. He shares TechRescue’s mission to bridge the digital divide, their …
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159 - The Journey from Idea to Product: Insights on Effective Discovery and Planning with Elemental's Angelo Zanetti
16:29
16:29
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16:29Your host, Thomas Watkins, talks with the Co-CEO and Co-Founder at Elemental, Angelo Zanetti. Angelo discusses the role of AI tools in early-stage product prototyping, their limitations, and the challenges of turning prototypes into scalable MVPs. Angelo shares how Elemental helps startups and established companies innovate by designing and buildin…
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93. Finding Your Authentic Voice in the Age of AI with Amber Lilyestrom
32:08
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32:08In this heart-centered episode of The Becky Beach Show, Becky chats with branding expert, poet, and business mentor Amber Lilyestrom about what it really means to stay authentic in a world where AI is shaping content creation and digital communication. Learn more about Amber and get a free GPT and workbook to launch your digital product over at the…
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158 - Beyond the Screen: The Essential Role of UX in Product Development and Customer Loyalty with Nielsen Norman Group's Therese Fessenden
25:07
25:07
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25:07Your host, Thomas Watkins, talks with the Senior Experience Specialist at Nielsen Norman Group, Therese Fessenden. Therese discusses the critical role of user experience in product-led growth, the limitations of AI-generated design, and the enduring value of real user research. Therese highlights practical UX education, the importance of authentic …
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How AI Changed The Future of Graphic Design Forever
17:23
17:23
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17:23AI didn’t destroy Graphic Design. Designers did. We built this monster that fed AI. Every shortcut, every lazy template, every “good enough” logo fed the machine that’s now eating their lunch. Designers spent years trading thinking for trends, problem-solving for pixels, and originality for algorithms. So before we start blaming AI for stealing des…
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One of the great myths of a modern career is that you have to choose just one path. My guest today, Jessica Wan, is living proof that you absolutely don’t. Her career has taken her from leading marketing teams at world-renowned organisations like Apple and the San Francisco Opera, to becoming a sought-after executive coach. And running parallel to …
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Pause Like an Empathic Feeler: A Guided Meditation by Podcast Host, Shilpa (Epl. 242)
4:57
4:57
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4:57Share your Thoughts about this Episode 🧘♀️ Day 7 – Empathic Feeler: Feel to Reconnect 🌀 Theme: Pause to Feel What’s True 💓 Archetype Focus: The Empathic Feeler 🎧 Length: ~3 minutes 🎙️ What This Pause Offers This final meditation in our 7-Day Pause Challenge invites you to come home to the heart. You’ll be guided through a gentle somatic practice t…
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157 - AI in B2B: The Game-Changer Behind Smarter Marketing Strategies with Loreta Today's Loreta Tarozaite
20:11
20:11
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20:11Your host, Thomas Watkins, talks with the Fractional B2B Chief of Staff and CMO at Loreta Today, Loreta Tarozaite. Loreta discusses the challenges B2B companies face when integrating AI, emphasizing the need for strong foundations in people, processes, and presence before adopting new technologies. She shares practical strategies for AI adoption, c…
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Pause Like a Conscious Clarity Seeker: A Guided Meditation by Podcast Host, Shilpa (Epl. 241)
4:29
4:29
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4:29Share your Thoughts about this Episode Conscious Clarity Seeker: Awaken Your Higher Mind ✨ A guided pause for softening mental noise, observing thought patterns, and returning to spacious awareness. This meditation invites you to shift from overthinking to noticing — allowing clarity to rise through gentle presence, not pressure. Like still water, …
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Last week I talked about culture hacking and how to shift your organization toward a more UX-friendly way of working. This week, I want to get practical about one of the tools that makes culture change possible: internal marketing. I have some bad news. If you are a design leader, part of your job involves becoming a bit of a marketer. Not the fanc…
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Humor and visuals in technical writing with Dennis Dawson
52:48
52:48
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52:48In this episode, I talk with Dennis Dawson, a technical writer with 40 years of experience who creates the sketchnotes for Write the Docs talks. We talk about how humor and visual elements can make documentation more engaging and memorable, the science behind why graphics help information stick in long-term memory, practical tools and techniques fo…
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How Graphic Designers Can Turn Chaos Into Creativity with Rocky Roarke
33:44
33:44
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33:44Rocky Rourke proves that you don’t need employees, investors, or a perfect plan to build a successful design studio. Just creativity, guts, and a little weirdness. In this Live from Creative South Episode of The Angry Designer Podcast, Rocky shares how he turned his imaginary friend into a brand, his freelance hustle into a thriving agency, and his…
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156 - Trusting Your Data: The Key to Successful AI and Regulatory Compliance with Ataccama's Jay Limburn
21:58
21:58
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21:58Your host, Thomas Watkins, talks with the CPO at Ataccama, Jay Limburn. Jay discusses the growing challenges organizations face in managing data for regulatory compliance and AI initiatives. He explains how Ataccama ONE’s unified data trust platform streamlines data cataloging, governance, and quality, enabling both technical and business users to …
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Pause Like a Tech Sage: A Guided Meditation by Podcast Host, Shilpa (Epl. 240)
3:50
3:50
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3:50Share your Thoughts about this Episode 🧘♂️ Day 5 – Tech Sage: Regulate Through Awareness ✨ A mindful pause for tuning into your nervous system and choosing regulation through gentle awareness. This meditation honors your ability to blend ancient wisdom with intentional technology — not to escape, but to expand your consciousness. 🎶 Featuring “Brai…
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155 - Tax Time Terrors: Turning Complexity into Opportunity with Gelt's Tal Binder
19:33
19:33
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19:33Your host, Thomas Watkins, talks with the CEO and Founder at Gelt, Tal Binder. Tal explains how Gelt combines expert CPAs with proprietary technology to tackle tax compliance, quarterly payments, and optimization. He discusses the complexity and opportunities in the U.S. tax code compared to other countries, and Gelt’s vision to become the first AI…
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Pause Like a Boundary Weaver: A Guided Meditation by Podcast Host, Shilpa (Epl. 239)
3:51
3:51
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3:51Share your Thoughts about this Episode 🛡️ Day 4 – Boundary Weaver: Reclaim Sacred Space ✨ A guided pause for reclaiming your energy, creating intentional space, and remembering your worth. This meditation honors your inner boundaries — not as walls, but as sacred containers for peace and clarity. {🎶 Featuring “Eternity Is Ours” by Narek Mirzaei Thi…
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Chris Do’s Under Armour Logo Critique Misses the Whole Point of Design
13:50
13:50
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13:50Chris Do called one of the most iconic sports logos “garish.” But here’s the truth: the only thing ugly about the Under Armour logo is how designers keep confusing personal taste with design. This isn’t about one logo, one critique, or one YouTuber. It’s about the dangerous way our industry lets opinions outweigh principles and why that mindset is …
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Pause Like an Authentic Amplifier: A Guided Meditation by Podcast Host, Shilpa (Epi. 238)
3:32
3:32
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3:32Share your Thoughts about this Episode Express without overwhelm. Day 3 offers a heart-centered reset to hear your truth and amplify your voice from stillness. 🧭 Discover your archetype: https://quiz.omnimindfulness.com/pausewithpurpose {🎶 Featuring “The 7 Healers – Solar Plexus Chakra” by Narek Mirzaei (Music of Wisdom) 🧡 This track was selected t…
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Pause Like a Holistic Nourisher: A Guided Meditation by Podcast Host, Shilpa (Epi. 237)
3:31
3:31
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3:31Share your Thoughts about this Episode Day 2 invites you to slow down and sip in sustenance — not just for your body, but for your soul. Reconnect with nourishing rhythms. 🧭 Discover your archetype: https://quiz.omnimindfulness.com/pausewithpurpose {🎶 Featuring “North Star – 333Hz Angel Frequency” by Narek Mirzaei (Music of Wisdom) 🧡 This track was…
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Pause Like a Grounded Pauser: A Guided Meditation by Podcast Host, Shilpa (Epi. 236)
3:33
3:33
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3:33Share your Thoughts about this Episode Start the 7-day pause (day 1 of 7 guided meditation challenge) with a barefoot breath into presence. This guided meditation invites you to root down and come home to your body. 🧭 Discover your archetype: https://quiz.omnimindfulness.com/pausewithpurpose {🎶 Featuring “The Grounded Mystic” by Narek Mirzaei This…
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Dive into the mind-bending world of AI with "Outsourcing Our Minds: Are We Becoming Too Dependent on AI?" on the Make an IIIMPACT Podcast! Hosts Makoto Kern and Brynley Evans, AI / Product strategists at IIIMPACT, unpack the cognitive shift happening right now—where AI evolves from a simple tool to a full proxy for our thinking. From generational d…
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154 - Building a People-Centric Culture: Essential Leadership Insights for Startups with Rock Career Development's Julia Rock
22:07
22:07
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22:07Your host, Thomas Watkins, talks with the Founder and CEO, Keynote Speaker, and Leadership Consultant at Rock Career Development, Julia Rock. Julia shares her expertise in leadership, people management, and organizational development, focusing on the challenges startups face as they scale. She emphasizes the importance of leadership values, company…
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Culture Hacking: Shaping a UX-Friendly Organization
6:45
6:45
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6:45Last week, I talked about how to boost your influence as a UX leader by focusing on the right activities and building your reputation. This week, I want to explore something closely related. How do you actually shift your organization's culture to be more user-centered? I know that sounds like a lot of work. And yes, there is effort involved. But i…
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Paws with Purr-pose: Why We Tune Inward. A Solo Talk by Podcast Host, Shilpa (Epi. 235)
8:05
8:05
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8:05Share your Thoughts about this Episode 🐾 Paws with Purr-pose: What My Cat Taught Me About Coherence Sometimes the deepest wisdom comes from the simplest pause — like the gentle hum of a cat curled in your lap. 🐈💓 In this bonus episode, I share how my unexpected “biofeedback buddy,” Luke (our family cat), became a living HeartMath® monitor — reflect…
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153 - Revolutionizing Frontline Sales: Turning Order Takers into Revenue Makers with Frontline Performance Group's Geoffrey Toffetti
18:23
18:23
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18:23Your host, Thomas Watkins, talks with the CEO at Frontline Performance Group, Geoffrey Toffetti. Geoffrey discusses how hotels and service businesses can boost revenue by empowering frontline employees—like front desk agents and servers—with the Engage SaaS platform. He explains how Engage uses AI-driven insights, goal tracking, and incentives to t…
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Designing Safely: Safeguarding + Trauma-Informed Practice with Ali Fawkes (Humanly)
20:19
20:19
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20:19If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Join our Community: https://circle.thisishcd.com/Join-Community Design isn’t just creativity — it’s care. In this episode, Gerry sits down with Ali Fawkes, Head of Social Innovation at Humanly (founded by Jenni Parker) to unpack pra…
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152 - Pricing Power Unleashed: Transform Your Business with AI-Driven Insights with Priceagent's Robert Tinterov
21:50
21:50
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21:50Your host, Thomas Watkins, talks with the CEO at Priceagent, Robert Tinterov. Robert shares how Priceagent uses AI and behavioral economics to help businesses optimize pricing strategies across industries. He explains the platform’s user-friendly approach, real-time pricing insights, and adaptability to market changes. Robert covers the impact of g…
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S1 E10: People, Process, and Players: Human-Centered Video Game Production
59:52
59:52
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59:52How do you navigate the incredibly high stakes of video game development (even AAA video game development) without losing the fun, and your humanity along the way? Senior Producer Yesenia Cisneros helps us close out Season 1 with her signature blend of world-class production, problem solving, and people focus. All listeners will walk away inspired …
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The Real Reason Graphic Design is Undervalued by EVERYONE
30:59
30:59
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30:59Everyone thinks they’re a designer. Your boss. Your client. That intern with Canva. And somehow, they all think they can do it better than you until they realize they can't. That’s the mess we’re living in. Graphic Designers aren’t just fighting clueless clients, pretend design software or AI prompts. We’re fighting a system we helped create. Becau…
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92. High-Converting Sales Page Hacks with Alice Seba
34:48
34:48
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34:48In this episode, Becky Beach interviews Alice Seba, founder of Numo and Ekit Hub University, about crafting high-converting sales pages. Alice shares actionable strategies including using attention-grabbing headlines, organizing content for skimmability, highlighting benefits, and using FAQs to overcome objections. She emphasizes the power of visua…
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151 - Mastering the Complexities of Customer Experience and Content at a Global Scale with Motiv and ContentLion's David Ewing
19:14
19:14
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19:14Your host, Thomas Watkins, talks with the CEO of Motiv and ContentLion, David Ewing. David discusses how Motiv helps large companies drive revenue growth through data-driven, scalable customer experience strategies using Oracle CX. He shares real-world examples of creating meaningful customer connections at scale. David also introduces ContentLion,…
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Last week, we talked about the key UX topics you need to educate your organization on. But education is just the foundation. Today we're diving into something equally crucial, boosting your influence and perception of UX within your organization. Changing your organization's culture to be more user-centric isn't a sprint. It's a marathon. I've lear…
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Kate sounds off on beliefs and maintenance work
19:23
19:23
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19:23In this solo episode, Kate shares an update on her content update progress. She also reflects on Fabrizio Ferri-Benedetti’s interview (S3:E20) and the ways exploring models like his Seven-Action Documentation model have helped her interrogate her own beliefs about tech writing, the benefits of self-knowledge in becoming a better writer, and the way…
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Jason Craig on Why Designers Need to Stop Complaining and Start Creating
27:22
27:22
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27:22Too many designers are stuck blaming AI, TikTok, and clients. Jason Craig says it’s time to shut up and make better work. In this brutally honest episode, we talk about perspective, perseverance, and purpose in design. Most designers think the industry’s dying. Jason Craig thinks they’ve just forgotten how good they have it. From designing for the …
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150 - Avoiding Ownership Disputes: Legal Tips for Co-Founders and Startups with Intellectual Strategies' Jeff Holman
22:32
22:32
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22:32Your host, Thomas Watkins, talks with the Founder and CEO of Intellectual Strategies, Jeff Holman. Jeff discusses the essential legal foundations startups need—covering patents, trademarks, copyrights, and trade secrets—and common pitfalls like founder disputes and unclear IP ownership. Jeff shares practical advice on legal roadmaps for growth, hig…
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149 - Revolutionizing Podcast Advertising: A Guide for Creators and Brands with Acast's Milly Botes
23:37
23:37
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23:37Your host, Thomas Watkins, talks with the VP of Product at Acast, Milly Botes. Milly discusses the rapid growth of podcasting, the unique power of podcast advertising, and how Acast connects creators and advertisers worldwide. She explains Acast’s AI-driven tools that match advertisers with relevant podcasts, making advertising more accessible and …
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What Dying Teaches Us About Living — Lessons from a Hospice Nurse & Designer (with Johanna Lundqvist)
47:38
47:38
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47:38If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Join our Community: https://circle.thisishcd.com/Join-Community Gerry Scullion talks with Johanna Lundqvist, a former hospice nurse turned designer, about the wisdom gathered from years of palliative care. They discuss the Swedish m…
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S1 E9: Doing More with Less for Video Game Art and UI with Tamara Knoss
59:51
59:51
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59:51Tamara Knoss has played many roles in the video game industry: character animator, lead artist, UI artist, and now Senior Technical UI Designer - or, as she describes it, "UI/UX unicorn" thanks to the rarity of her combined skillsets navigating the "why" of user experiences and the "how" of executing high fidelity user interface art in game engines…
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3 Real Dangers of AI Every Graphic Designer Should Know
36:02
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36:02AI isn’t the future of design. It’s the biggest threat most designers don’t see coming. While everyone’s celebrating faster workflows and effortless logos, AI is quietly reshaping the creative industry, and most designers are sleepwalking straight into irrelevance. This isn’t just about tools or technology. It’s about control, creativity, and wheth…
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Sonic UX research with Caitlyn Trevor - The Power of Music Thinking
50:35
50:35
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50:35Could smart sound design actually make calling a hospital a less stressful experience? And what if the sound of a cello could be scientifically mapped to our emotions? These are just some of the questions we’ll be exploring today with our guest, Caitlyn Trevor. Caitlyn holds a PhD in Music Theory, a Master’s in Cello Performance, and is an award-wi…
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148 - Automating Empathy: How AI Can Deliver Human-Like Customer Experiences with PolyAI's Nikola Mrkšić
18:50
18:50
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18:50Your host, Thomas Watkins, talks with the Co-Founder and CEO at PolyAI, Nikola Mrkšić. Nikola discusses the evolving challenges of customer service, especially as demand rises and human agents decrease. He explains how PolyAI uses advanced, lifelike AI to automate complex customer interactions with empathy and brand alignment. Nikola emphasizes the…
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Key UX Topics to Educate Your Organization On
4:24
4:24
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4:24Last week, I talked about the importance of educating your colleagues on UX best practices and the different educational approaches you should consider. This week, I want to get more specific about what topics to prioritize when building your educational content. I take a pragmatic approach to this task because otherwise it can feel incredibly inti…
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147 - Hacking the Hackers: How AI is Revolutionizing Mobile App Security with Appknox's Subho Halder
22:14
22:14
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22:14Your host, Thomas Watkins, talks with the Co-Founder and CEO at Appknox, Subho Halder. Subho discusses Appknox’s unique approach—analyzing app binaries, integrating AI for vulnerability detection, and providing actionable security insights. Subho also previews upcoming features, including an AI-powered ethical hacker bot and expanded fake app detec…
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