Best Touchscreen Podcasts (2025)

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Fake People 35:32

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40m ago35:32

35:32

In this episode, we discuss fake people. No, not people who pretend to be somebody they're not, but true fake people and their potential use in UX research. AI-powered participants? AI researchers? There are companies creating these fake participants for usage in product and market research, and we discuss the pros and cons. Then we contemplate oth…

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Data Privacy in Connected Cars 27:43

9d ago27:43

27:43

We are all aware of issues with data privacy on the internet and on your mobile devices, but how aware are you about the data being collected from your car? We discuss how this data is different from that of your other connected devices and how well automakers are protecting your data. We review a benchmarking report from Privacy4Cars which evaluat…

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UX of Personalised Nutrition with Zoe 36:01

21d ago36:01

36:01

Zoe is a personalized nutrition program which uses at-home tests and blood sugar monitoring to help users understand how their body responds to food and provide personalized dietary recommendations. Chris and Derek interview Lisa about her positive and negative experiences with Zoe, and what she would change for future releases. In Condensed Soup, …

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The Decline of the User Interface 38:39

1M ago38:39

38:39

In this episode, we discuss an opinion piece written by Nick Hodges lamenting the decline of the user interface, providing our analysis of the main points regarding where UI has gone wrong and how we can fix it. In Condensed Soup, we discuss the most misused UX research phrases.By User Driven Strategies

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Tidbyt 26:31

2M ago26:31

26:31

Make sure you stay to the end of the episode for a big announcement! But before that, Derek talks with Chris and Lisa about why he is part of the Tidbyt fan club. Tidbyt is a retro-style display that has a passionate core base but likely a limited future. For UX Soup, they discuss their favourite retro video game.…

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Have Car Touchscreens Gone Too Far? 31:47

2M ago31:47

31:47

For years, automotive interior design has trended toward minimalism, which combined with smartphone and other tech trends has led automakers to move an ever increasing amount of functionality to the touchscreen. However, some automakers and regulators are pushing back. Join Chris, Derek, and Lisa as they discuss touchscreen design considerations, s…

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Is Human Factors Dead? 30:54

3M ago30:54

30:54

Last year, Human Factors and Ergonomics professionals from Delft University of Technology published a paper arguing that their field was losing credibility and significance. Join Chris, Derek, and Lisa (our three human factors professionals) as we discuss this article and the profession as a whole. Is the paper correct? What are the dangers facing …

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ChatGPT and other AI LLMs 25:31

3M ago25:31

25:31

Can it be? Yes! UX Soup has returned with the original gang! Join Chris, Lisa, and Derek as they return to the mic to talk about the UX of ChatGPT and other large language models (LLMs). They discuss applications, its impact on UX research, and for Condensed Soup share their silliest AI experiences, with a singalong at the end.…

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Examining the powerful role music plays in the in-store customer experiencehttps://youtu.be/tWdRZDvGrSA 20:59

4M ago20:59

20:59

Music plays a pivotal role in the retail customer experience as well as retailer's success. As Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, in this episode of the CX Innovators podcast, music has become a CX strategy that can drive customer loyalty as well as revenue. Sars was a co-founder …

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OB12: What's the BEST facelift? Plus: questions answered and McDonalds cupholders in a Citroen Saxo 1:05:26

4M ago1:05:26

1:05:26

Facelifts aren't always successful. When done well, they can extend the life of a car by giving a clever visual update; when done badly, though, they can turn a silk purse into a sow's ear. So which are the ones that work - and which don't? Kitch and Scrof talk through some prime examples, and reveal the one we both think is the most successful fac…

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OB11. Why Volvo stopped making estates, oddfire V6s, engine noises and poppadoms, in a Volvo V60 1:00:55

4M ago1:00:55

1:00:55

This week, Kitch tells Scrof all about his hot male and female tools. No, we haven't gone 18-plus -- it's all completely legit and above board. Seriously. Kitch also regales Scrof with the story of his local chippy Chinese which also sold poppadoms. He also explains why the Buick V6 in the TVR he's been working on is unbalanced, also known as an od…

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OB10: Was the 90s the BEST era for cars? And did Kitch get stitched? In a Citroen Xantia Activa 58:28

4M ago58:28

58:28

Tales from the coal face of the car sales world, in this episode, as Kitch recounts the story of his brief stint trying to sell Rovers to old people, which culminated in him getting fired. (He did sell one car, at least...) Our podcast studio this week is a Citroen Xantia Activa, and that leads us to talk about the 90s. Cool Britannia, Three Lions,…

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How Gen Z is driving change in the retail customer experience 12:17

5M ago12:17

12:17

In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, on how the Gen Z consumer is impacting the retail customer experience strategy. Stovall is former corporate executive who managed a global sale…

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OB9: Buying a Saab, scrapping a Ford, and are Chinese cars any good? In an Omoda 5 1:05:23

5M ago1:05:23

1:05:23

We're back after a two-week break, and this week we're in an Omoda 5, one of a glut of new Chinese cars that are now starting to arrive on Britain's shores. They're temptingly cheap - but should you take the plunge? Scrof and Kitch discuss. Closer to home, A sad fate has befallen Kitch's Ford S-Max while we've been away, so he's has been out test-d…

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OB8: Why touchscreens suck, bring back Volkswagen, and a Mini adventure, in a VW ID.Buzz 55:28

5M ago55:28

55:28

This week, we’re in Scrof’s new long-term test car, which Kitch wants to love but… well, you can guess the rest. It’s a Volkswagen ID.Buzz, and it gives us the perfect reason to ask: what’s happened to VW? Or more specifically, why have the company’s current cars lost the sense of quality and usability that used to be such a hallmark - and will the…

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OB7. Dashboard fish, the best estate ever, and why small cars make small money, in a Daihatsu Sirion 1:00:22

6M ago1:00:22

1:00:22

Kitch is back! Hooray! And this week, he's telling Scrof about the cars he's owned, but never really loved. Which, it turns out, is most of them. One he did love, though, is a legendary estate he got for free from a bloke in Sheffield, and which turned out to be virtually unkillable. No prizes for guessing which French marque it came from. We're al…

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CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy 14:42

6M ago14:42

14:42

In this episode of the CX Innovators podcast, Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its 'philosophy of fun' and why it's the center piece of the brand's customer experience strategy. Monster Mini Golf is an indoor family entertainment brand with 30-plus franchise locations across …

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OB6. So you want to be a motoring journalist? And more of your questions answered 31:18

6M ago31:18

31:18

Scrof's flying solo this week, and from his podcast studio (well, his immobile hunk of old Citroen - you have to have one to be on Overbore) he's answering some reader questions. For example, can we run press cars on the dyno? Do EV batteries really fit in saloon cars? And why does anyone buy a new car these days? Scrof will also be talking about h…

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OB5. Cars that lived up to the hype, cars that didn't, and what happened to MPVs - in a Ford S-Max 1:18:04

6M ago1:18:04

1:18:04

On Overbore this week, Kitch tells Scrof about the super-rare car he's been working on this week (it's not what you're expecting it to be - or maybe it is...), and explains why the Vauxhall Cavalier 1.6L is the perfect car for a trip to Newcastle. Scrof tells Kitch why he preferred the Lotus Carlton to the Ford Escort Cosworth, and tells the story …

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OB4. Are saloons making a comeback? Are Rovers 800s good now? Plus: Genesis in a Genesis G80 1:05:05

6M ago1:05:05

1:05:05

This week, Overbore comes to you from inside a Genesis. A what? A Genesis. It's... sort of a Korean Lexus. Scrof explains all and, inevitably, he and Kitch try to fit as many song titles from a certain prog/pop-rock band into the conversation as they can. (Spoiler alert: they're not very good at this.) Scrof explains why he thinks saloon cars like …

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OB3. TVRs, vampires and touchscreens in a BMW 530e 58:49

7M ago58:49

58:49

Scrof and Kitch get themselves comfy in the back seat of a brand-new BMW 530e Touring for this week's episode. Kitch explains to Scrof why he's bought an old Citroen with no engine in it when he already has an old Citroen with no engine in it, and tells us why early TVR Chimaeras are the very best ones. There's a brief sojourn into vampire lore, be…

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UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations 25:48

7M ago25:48

25:48

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, offers insight on how AI and computer vision can educe retail shrink, optimize operations and improve the customer experience Savvides is a leader in AI computer vision, having spent decades working on AI models that solve complex identification ch…

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OB2. Why old cars don't need MOTs (maybe) and a fat Lambo, in a Peugeot 106 57:34

7M ago57:34

57:34

In the second episode of Overbore, Scrof and Kitch take to a Peugeot 106 affectionately known as 'Dumpit'. After a brief discourse on the subject of small Peugeots, Kitch gives a potted history of Noble, a British sports car manufacturer that was, for a time, well known, and discusses his attempts to get one of the firm's earliest cars to fit back …

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Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail 23:38

7M ago23:38

23:38

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, gives the scoop on Instacart's AI-powered Caper Cart innovation and all the wins the smart cart technology provides to shoppers, grocers, retailers and brands. Caper Carts are equipped with cameras, sensors and a built-in scale, wh…

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OB1. Fake turbos, starter classics, and Building Your Dreams in a Citroen BX 16v 48:11

7M ago48:11

48:11

Scrof and Kitch kick off their podcast in an old Citroën, even though it's most definitely not a podcast about old Citroëns. Via a brief discussion about knobs and the vagaries of Ford Fiesta nomenclature, they eventually get to the point, which is to talk about starter classics (because they're just starting off - see what they did there?) They al…

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A Closer Look CEO shares insight on making a personal customer connection 35:22

8M ago35:22

35:22

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy Mottl on how brands can drive strong customer loyalty through great experiences rather than discounts and sales. A Closer Look helps companies create the kind of connections with customers that …

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Batteries Plus COO talks consumer trends, customer experience strategy 20:53

8M ago20:53

20:53

In the latest episode of the CX Innovators podcast, Batteries Plus COO Jon Sica shares insight with RetailCustomerExperience.com editor Judy Mottl about the brand's strong growth and customer experience strategy. Sica joined Batteries Plus just about six years ago as the chief strategy and development officer, then moved into the role of chief busi…

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Ex Macys EVP talks retail trends, value of sustainability 14:44

10M ago14:44

14:44

In the latest episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., board executive at Vista Outdoor and former EVP of Macys.com shares insight with RetailCustomerExperience.com editor Judy Mottl on the value of sustainability strategy and consumer trends in retail. The Eighth…

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Fleet Feet leaders talk aligning marketing with the in-store retail experience 17:50

11M ago17:50

17:50

In the latest episode of the CX Innovators podcast, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education at Fleet Feet, share insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. Pa…

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Motel 6 marketing VP talks brand transformation 27:32

12M ago27:32

27:32

In the latest episode of the CX Innovators podcast, Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of the Motel 6 and Studio 6 brands in the U.S. and Canada, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. In late sprin…

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San Jose Sharks CX leader talks strategy, shares insights 18:05

1y ago18:05

18:05

In the latest episode of the CX Innovators podcast, Stacy McGranor, director of CX strategy for Sharks Sports & Entertainment, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the company, whose portfolio of brands includes the NHL team San Jose Sharks, approaches customer experience and why the guest is always top of mind.…

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JCPenney CIO shares CX insight on $1B transformation 21:36

1y ago21:36

21:36

In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation. The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com. Remember to subs…

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Between the Flags lifestyle brand leader shares CX strategy 13:30

1y ago13:30

13:30

In the latest episode of the CX Innovators podcast, Briney Oayda, managing director at Bondi Active and Between the Flags, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the Australia-based lifestyle franchise overcame a big obstacle – providing customers with insight on over 45 different product styles within a small ret…

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Fleet Feet leader shares customer experience strategy insight 16:56

1y ago16:56

16:56

Though the name Fleet Feet may spur the image of a runner, the retailer is much more than a runner's shoe store. It outfits runners and other athletes with needed footwear, accessories and knowledge from over four decades in business. Founded in 1976 by Sally Edwards and Elizabeth Jansen, the brand has been running strong ever since and just opened…

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Fun.com leader shares customer experience, engagement strategies 11:58

1+ y ago11:58

11:58

Making the customer experience fun is at least somewhat important for many online and physical retailers, but at Fun.com, it's absolutely paramount. Fun.com, an e-commerce retailer that sells a range of fun products — from Star Wars plushies to t-shirts from the latest Disney hit — as well as being the home of Halloween.com. CX Innovator podcast gu…

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Charleston Shoe Company founder talks customer engagement 22:03

1+ y ago22:03

22:03

Neely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear. In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'sho…

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How can banks operationalize customer insights? 19:06

1+ y ago19:06

19:06

Banks have a lot of data to work with, especially customer data. However, having raw data is not enough, businesses and banks also need to turn that data into insights. But even with those insights, it can be a major challenge to turn them into actionable strategies to improve the customer experience. How can banks operationalize customer insights?…

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'Committed to success' — the end of 'command and control,' rise of AI, and power of automation 28:32

1+ y ago28:32

28:32

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories).By Networld Media Group

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Veteran Affairs CX leader talks customer service strategy 17:25

1+ y ago17:25

17:25

At the Department of Veteran Affairs, the CX charge is led by John Boerstler, chief veterans experience officer who leads the Veterans Experience Office. The office is the insight engine supporting and enabling the department in providing the highest quality experiences.By Networld Media Group

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How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace 22:14

1+ y ago22:14

22:14

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service touchpoints as in attended environments?By Networld Media Group

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'Everything's a relationship' — designing your technology to surprise and delight your customer 17:23

1+ y ago17:23

17:23

Technology development continues to speed up, with new technologies like AI and robotics changing industries from the ground up. Combine that with global challenges like supply chain issues and new consumer behaviors, and it's hard for any operator to stay on top of things!By Networld Media Group

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How can banks improve customer communication? 21:39

2y ago21:39

21:39

Bradley Cooper, editor of ATM Marketplace, discussed this topic in detail in a today's CX Innovator's podcast episode with Mack Turner, president and owner of Mack Turner Marketing Consulting and Insights LLC. Turner has experience both as a marketing executive director at Bank of America and as a speaker at the Bank Customer Experience Summit.…

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Wayfair VP talks retail AI trends, challenges 20:56

2y ago20:56

20:56

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.By Judy Mottl

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The continuing challenges of office coffee service 33:32

2y ago33:32

33:32

In this episode of CX Innovators, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how the need for new products and equipment never goes away.By Elliot Maras

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Service Design: Practitioner Stories 31:31

3+ y ago31:31

31:31

This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the…

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The Metaverse: A (Virtual and Augmented) Reality Check 30:40

3+ y ago30:40

30:40

Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption. SA's Metaverse research Da…

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In-Air Gestures 21:47

3+ y ago21:47

21:47

In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favor…

1
Gaming 23:29

3+ y ago23:29

23:29

It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future. Chirag Upadh…

1
Teaching in the Metaverse with Dr. Gary Burnett 28:36

3+ y ago28:36

28:36

Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way. Dr. Gar…

1
Virtual Reality for Elderly Users 23:18

3+ y ago23:18

23:18

Join Lisa, Diana, and Chris as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and wha…