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CX Innovators

Networld Media Group

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Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
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Apple Bitz XL is everything good and bad inside the world of Apple from tech host Brian Tong. He brings on special guests and gives his raw honest take while having fun after covering and working for Apple for over 20 years. Support the show! www.patreon.com/briantong
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Overbore

Overbore

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Alex Robbins is a motoring writer who tests the latest new cars for a living. Richard Kitchen is an automotive engineer who spends most of his time bringing crumbling classics back to life. Together, they spend a lot of time drinking tea and talking rubbish about cars. So they thought they may as well do it with a microphone in front of them. On Overbore, Alex tries to convince Rich of the merits of the modern automobile - while Rich tries to help Alex learn more about running his classic. A ...
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We kick off the new year with Special Guest KTLA's Tech Report Rich DeMuro and our Apple 2026 predicitons. Will the iPhone Fold be their most important product? Can they show us a true inspired version of Apple Intelligence? Do consumers even care about AI? Can Apple finally take a big chunk of the smart home market? It's all that and so much more!…
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Ray Wong, Gizmodo's Senior Editor for Consumer Tech, joins me to talk about all the Good and Bad from Apple in 2025. There are things to like, things to dislike, and things that have implications that will affect Apple in the years to come. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the …
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Special guest Joel Feder from TheDrive.com joins the podcast to talk about the future of Apple, and its uncertain relationship with the automotive industry. Is it now turning its back on CarPlay and CarPlay Ultra? Is Apple losing traction in another emerging space where cars are now software-defined vehicles more than ever? GM Bets You’ll Miss CarP…
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Apple releases iOS 26.2 and the latest software updates for its entire lineup. Three new Apple products and a mystery fourth one get leaked by internal code and show us what's coming in 2026. Plus, the major shake-up with leadership and talent leaving Apple puts them at a crossroads. Where do they go from here? Is it a good thing? Or is Apple in tr…
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In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers. Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewa…
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Android and Apple can now seamlessly AirDrop & Quick Share files between devices. Is this a sign of more collaborations to come? iPhone Pocket sold out because they barely made any. What's next for iOS 27? And will the 'iPhone Fold' be too expensive? You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call…
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The Apple November product launch is not what you expected; it's a designer sock for your iPhone. I mean, it's the iPhone Pocket. Plus, Tesla is finally looking to bring CarPlay to its vehicles. Apple is delaying the next iPhone Air release, and a change of guard is happening within Apple management. You can help support this show and my independen…
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We could still see a new Apple TV 4K and HomePod mini in November. All the products we expect to see from Apple in 2026. Plus, Apple's Q4 Earnings and the takeaways on the company's health from them. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by recording a Voice Memo and sendin…
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I talked to the Apple Vision Pro Team with iJustine about how they created their new Spatial Personas, and we did it for the first time ever in a FaceTime call. Hear what the team has to say about the new rendering process and how they made such a significant leap. You can help support this show and my independent work at www.patreon.com/briantong …
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In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate both the agent and the customer experience. The podcast is produced by Networld Media Group and sponsored…
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What you need to know about the new M5 iPad Pro, M5 MacBook Pro & M5 Apple Vision Pro! Who does it make sense for to either upgrade or make a purchase for the first time? Plus, Apple's finally working on a touchscreen MacBook Pro You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by rec…
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Apple could be dropping new M5 Apple Devices this week. Here's everything we know about the new M5 MacBook Pro, M5 iPad Pro, and M5 Apple Vision Pro & More! Plus, Apple rebrands Apple TV+ to Apple TV, and new reports about their smartglasses strategy. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Cal…
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Apple halts development of the rumored lighter version of the Apple Vision Pro to fast-track their own version of the Meta RayBan Glasses. The FCC leaks multiple new M5-based Apple products, and Russian YouTubers leak the M5 iPad Pro. Plus, what to expect from Apple in October. You can help support this show and my independent work at www.patreon.c…
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Special Guest Ray Wong from Gizmodo joins the pod to go deep and talk all things iPhone 17, iPhone Air, iPhone 17 Pro, and 17 Pro Max. Which one did we land on, and what makes this the most compelling iPhone lineup in years. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by recordin…
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It's a special Apple Bitz XL Podcast from Apple's Podcast Studio at the Apple iPhone 17 Event. YouTubers UrAvgConsumer (Judner Aura), Krystal Lora, and Engadget's Cherlynn Low join the pod with their reactions to everything announced from iPhones, to Apple Watches to AirPods Pro. You can help support this show and my independent work at www.patreon…
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The Google and Apple search deal will continue with conditions after a court ruling finds Google does not have a search monopoly. I got my invite for the Apple iPhone Event on September 9th, but why does it feel like a very lukewarm event going into it? Plus, Apple's 3-year iPhone plan, AirPods Pro 3, and more! You can help support this show and my…
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Apple has leaked hardware identifiers revealing 7 new products that are coming in the future. Google’s Pixel 10 event makes Apple Intelligence look even worse, and how Apple is planning to take over the smart home. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by recording a Voice …
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Will Apple's App Intents be the key that unlocks Apple Intelligence on the iPhone? It might be the only thing that can save it. CEO Tim Cook gives President Donald Trump a 1-of-1 Apple-designed statue. Additionally, the new Apple Watch Ultra 3 is slated for a significant upgrade and more. You can help support this show and my independent work at ww…
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The iPhone 17 Pro has been spotted being used in San Francisco with it's own security detail. New iPhone 17 Pro camera features might let me forgive its new 'camera bar' design. Plus, Apple hardware prices are at an all-time low on Amazon. What's going on? You can help support this show and my independent work at www.patreon.com/briantong THANK YOU…
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Apple's iOS 26, iPadOS 26, macOS Tahoe, and more public betas could be dropping this week. CarPlay has its biggest iOS 26 feature hidden, the M5 iPad Pro will bring two cameras, and Apple leaker Jon Prosser is being sued by Apple. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by re…
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Apple's pushing several key products that were planned for this year out to 2026. Their shortcomings with Apple Intelligence are partially to blame. Who's next in line after Apple CEO Tim Cook? Plus, whether you want it or not, an updated Apple Vision Pro is coming this year. You can help support this show and my independent work at www.patreon.com…
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I told you Apple needed to make some major changes to iOS 26's 'Liquid Glass' design because it was too hard to read. Now it looks a lot more like iOS 18 with some minor touches and animations. What's next for Apple's iPhone deisgn in the next 5 years? Plus, the M5 iPad Pro and Apple's future movie plans after their F1 movie. You can help support t…
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It's a special Apple Bitz XL Podcast from WWDC 25 in Apple's Podcast Studio at Apple Park! YouTubers UrAvgConsumer (Judner Aura), Krystal Lora, and Engadget's Cherlynn Low join the pod with their reactions of everything announced at Apple's Annual Developer Conference. Where did Apple deliver and where did they miss? You can help support this show …
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It's the final reports and rumors before Apple's WWDC 25 Keynote on Monday, June the 9th at 10AM PT. New reports for AirPods features in iOS 16, tvOS, and Accessibility features. Will we finally see Apple reveal their homeOS platform? You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show b…
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Apple’s Worldwide Developer Conference is just a week away, so here is everything we know. What’s going on with Apple Intelligence? Are they really making a jump to iOS 26? What will macOS be called? Will we see any new hardware? I’ll answer all of those questions and more! You can help support this show and my independent work at www.patreon.com/b…
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Music plays a pivotal role in the retail customer experience as well as retailer's success. As Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, in this episode of the CX Innovators podcast, music has become a CX strategy that can drive customer loyalty as well as revenue. Sars was a co-founder …
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Apple will reportedly release its own Smart Glasses in 2026. After Google I/O and trying on their Android XR concept glasses, it's clear that Google's Gemini is the secret sauce that ties is all together. Apple, we have a problem... Plus, Jony Ive and Open AI's Sam Altman team-up for what they believe will be the next generation of technology. You …
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Facelifts aren't always successful. When done well, they can extend the life of a car by giving a clever visual update; when done badly, though, they can turn a silk purse into a sow's ear. So which are the ones that work - and which don't? Kitch and Scrof talk through some prime examples, and reveal the one we both think is the most successful fac…
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This week, Kitch tells Scrof all about his hot male and female tools. No, we haven't gone 18-plus -- it's all completely legit and above board. Seriously. Kitch also regales Scrof with the story of his local chippy Chinese which also sold poppadoms. He also explains why the Buick V6 in the TVR he's been working on is unbalanced, also known as an od…
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Apple claims Safari search is down due to AI search engines. Apple appeals court-mandated App Store changes that benefit everyone except Apple. Plus, you can submit a claim for a $95 million Siri Spying Lawsuit. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by recording a Voice Mem…
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Tales from the coal face of the car sales world, in this episode, as Kitch recounts the story of his brief stint trying to sell Rovers to old people, which culminated in him getting fired. (He did sell one car, at least...) Our podcast studio this week is a Citroen Xantia Activa, and that leads us to talk about the 90s. Cool Britannia, Three Lions,…
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In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, on how the Gen Z consumer is impacting the retail customer experience strategy. Stovall is former corporate executive who managed a global sale…
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It's a first look at how thin the iPhone 17 Air might be, and the latest reports. Why it's in the perfect position to succeed this year based o consumer spending habits. Plus, the Siri team gets a major makeover along with Apple Intelligence. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into th…
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We're back after a two-week break, and this week we're in an Omoda 5, one of a glut of new Chinese cars that are now starting to arrive on Britain's shores. They're temptingly cheap - but should you take the plunge? Scrof and Kitch discuss. Closer to home, A sad fate has befallen Kitch's Ford S-Max while we've been away, so he's has been out test-d…
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Apple's working on the next Apple Vision 'Air' if these leaks are to be believed. New information for the iPhone 'Fold' comes out, iOS 18.4 gets robot vacuum support and Beats has their own USB-C cables. Plus, how long will the iPhone be able to avoid tariffs? You can help support this show and my independent work at www.patreon.com/briantong THANK…
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How much will the iPhone cost with tariffs? Could you really make an iPhone in the U.S.? Plus, new iOS 19 leaks, iPhone 17 Pro rumors and the Foldable iPhone is getting serious. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by recording a Voice Memo and sending it to applebitzshow@…
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This week, we’re in Scrof’s new long-term test car, which Kitch wants to love but… well, you can guess the rest. It’s a Volkswagen ID.Buzz, and it gives us the perfect reason to ask: what’s happened to VW? Or more specifically, why have the company’s current cars lost the sense of quality and usability that used to be such a hallmark - and will the…
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Apple officially announces WWDC 2025, new features come to iOS 18.4, new M5 iPad Pro and Macbook Pro are expected this year, and Apple Watch is still being held back by health sensor development. You can help support this show and my independent work at www.patreon.com/briantong THANK YOU! Call into the show by recording a Voice Memo and sending it…
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Kitch is back! Hooray! And this week, he's telling Scrof about the cars he's owned, but never really loved. Which, it turns out, is most of them. One he did love, though, is a legendary estate he got for free from a bloke in Sheffield, and which turned out to be virtually unkillable. No prizes for guessing which French marque it came from. We're al…
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In this episode of the CX Innovators podcast, Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its 'philosophy of fun' and why it's the center piece of the brand's customer experience strategy. Monster Mini Golf is an indoor family entertainment brand with 30-plus franchise locations across …
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Apple surprises with new Lossless Audio and Ultra- Low Latency Audio for AirPods Max with USB-C. There are more repercussions from the Apple Intelligence delays, and the Apple Watch is getting cameras. But for what? Plus, Severance has been a critical success, but is it making a difference for Apple TV+? You can help support this show and my indepe…
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Scrof's flying solo this week, and from his podcast studio (well, his immobile hunk of old Citroen - you have to have one to be on Overbore) he's answering some reader questions. For example, can we run press cars on the dyno? Do EV batteries really fit in saloon cars? And why does anyone buy a new car these days? Scrof will also be talking about h…
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It's a breakdown of what is happening behind the scenes after the Apple Intelligence delay, and what it means for iOS 18, iOS 19 and future products. Plus, the iPhone 17 'Air', is looking to be the next design language for future iPhones, and I am here for it. You can help support this show and my independent work at www.patreon.com/briantong THANK…
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On Overbore this week, Kitch tells Scrof about the super-rare car he's been working on this week (it's not what you're expecting it to be - or maybe it is...), and explains why the Vauxhall Cavalier 1.6L is the perfect car for a trip to Newcastle. Scrof tells Kitch why he preferred the Lotus Carlton to the Ford Escort Cosworth, and tells the story …
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This week, Overbore comes to you from inside a Genesis. A what? A Genesis. It's... sort of a Korean Lexus. Scrof explains all and, inevitably, he and Kitch try to fit as many song titles from a certain prog/pop-rock band into the conversation as they can. (Spoiler alert: they're not very good at this.) Scrof explains why he thinks saloon cars like …
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It's my hands-on time with the new M4 MacBook Air in Sky Blue, the new M3 Ultra & M4 Max Mac Studio, and the new M3 iPad Air. They are exactly what you expect with a few new features that might matter to you and a lot more performance. Plus, new iOS 18.4 beta and visionOS 2.4 beta releases continue to push the Apple Vision Pro forward. You can help…
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Scrof and Kitch get themselves comfy in the back seat of a brand-new BMW 530e Touring for this week's episode. Kitch explains to Scrof why he's bought an old Citroen with no engine in it when he already has an old Citroen with no engine in it, and tells us why early TVR Chimaeras are the very best ones. There's a brief sojourn into vampire lore, be…
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In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, offers insight on how AI and computer vision can educe retail shrink, optimize operations and improve the customer experience Savvides is a leader in AI computer vision, having spent decades working on AI models that solve complex identification ch…
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In the second episode of Overbore, Scrof and Kitch take to a Peugeot 106 affectionately known as 'Dumpit'. After a brief discourse on the subject of small Peugeots, Kitch gives a potted history of Noble, a British sports car manufacturer that was, for a time, well known, and discusses his attempts to get one of the firm's earliest cars to fit back …
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Apple officially announces their new entry-level iPhone, the iPhone 16e. It's packed with a lot more tech including Apple's own C1 cellular modem for the first time ever. But is that $599 starting price point going to move consumers to buy it? We'll talk about what it has and what it doesn't have. You can help support this show and my independent w…
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