Best Total Retail Podcasts (2025)

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Chewy Ads' Refresh is Boosting Brand and Pet Parent Connections 21:14

8d ago21:14

21:14

In episode 479 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Frank Mulcahy, head of sales at Chewy Ads, the retail media network for leading pet retailer Chewy. Listen in as Mulcahy discusses the recent Chewy Ads refresh (1:30), its new key features and functionalities (3:25), and the retail media network's benefits for pet brand……

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Introduction to Prompt Chaining: What It Is and Why It Matters #S7E1 5:55

1h ago5:55

5:55

Welcome to ChatGPT Masterclass AI Skills for Business Success. This is Season 7, Episode 1 – Introduction to Prompt Chaining: What It Is and Why It Matters. In this season, we are diving deep into advanced prompt chaining—a powerful technique to make GPT interactions more structured, context-aware, and efficient. Instead of single prompts that gene…

1
Advanced Prompt Chaining – Using GPT for Multi-Step Workflows (Season 7 Introduction) #S7E0 3:13

1h ago3:13

3:13

Welcome to Season 7 of the ChatGPT Masterclass: AI Skills for Business Success. This season is all about advanced prompt chaining—a technique that lets you guide ChatGPT through multi-step workflows for more complex, structured, and context-aware responses. If you’ve ever wanted AI to think more like a human, remember previous interactions, or gene…

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Training GPT with Company-Specific Knowledge #S6E10 6:16

16m ago6:16

6:16

In the last episode, we covered how to use GPT for real-time decision support, helping businesses analyze options and make informed choices. Now, we’ll focus on how to train GPT with company-specific knowledge to make it a true expert in your business. By the end of this episode, you will know: How to provide GPT with company-specific data. How to …

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Using GPT for Real-Time Decision Support #S6E9 6:15

13m ago6:15

6:15

In the last episode, we explored how to customize GPT’s personality and brand voice to ensure consistent communication. Now, we’ll focus on how to use GPT for decision-making support, helping you analyze options and make informed business choices. By the end of this episode, you will know: How GPT can assist in real-time decision-making. How to str…

1
Discover how Nishant Sondhi raised $7.5M in the last 15 months from total strangers on Linkedln for his Fund of Funds! 41:02

5h ago41:02

41:02

How did one fund manager raise $7.5M+ from strangers on LinkedIn—without paid ads or a prior network? In this episode discover how Nishant Sondhi, founder of Sondi Capital Group, built a thriving Fund of Funds business in just 15 months—by mastering LinkedIn. Nishant shares exactly how he leveraged outbound strategy, consistent content creation, an…

1
Customizing GPT’s Personality and Brand Voice #S6E8 5:56

6h ago5:56

5:56

In the last episode, we explored how to automate business workflows using GPT. Now, we’ll focus on how to make your GPT sound like your brand, ensuring consistency across all communications. By the end of this episode, you will know: How to define your brand’s tone and style for GPT. How to adjust GPT’s personality to fit your business needs. How t…

1
Discover how Brian Baniqued started in real estate at just 18... and now manages over $575M in multifamily, office, and retail shopping centers. 43:45

18h ago43:45

43:45

What if you started in real estate at 18 and built an empire worth over $575 million? In this powerful episode of the Hero Capital Show, Tim Mai sits down with Brian Baniqued, a second-generation real estate broker and dynamic entrepreneur whose journey spans multifamily syndications, office complexes, retail centers, and even modular development. …

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Automating Business Workflows with Custom GPTs #S6E7 6:24

1d ago6:24

6:24

In the last episode, we covered advanced prompt engineering techniques to refine your GPT’s responses. Now, we’re focusing on how to use custom GPTs to automate business workflows, saving you time and streamlining repetitive tasks. By the end of this episode, you will know: How to identify tasks that can be automated with GPT. How to integrate your…

1
Think of AI as a Way To Enhance Storytelling - Episode 489 30:01

3d ago30:01

30:01

AI can sound grandiose... it can sound complicated... and it can sound scary. But it's really just another tool to help you communicate. Hosted by: Jeff Lenard About our Guest: Steve Lerch, President, Story Arc Consulting Steve was a featured speaker at the 2025 NACS State of the Industry Summit. He is an award-winning international public speaker …

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Advanced Prompt Engineering for Custom GPTs #S6E6 6:26

2d ago6:26

6:26

In the last episode, we covered how to fine-tune responses and improve output quality. Now, we’ll go even deeper by learning how to craft highly effective prompts to get the best possible responses from your custom GPT. By the end of this episode, you will know: How to structure prompts to get precise answers. How to use role-based prompting for be…

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Fine-Tuning Responses: How to Improve Output Quality #S6E5 6:55

3d ago6:55

6:55

In the last episode, we covered how to add background knowledge to your custom GPT to make it more informed. Now, we focus on how to refine and fine-tune responses to make them more accurate, relevant, and useful. By the end of this episode, you will know: How to refine instructions for better accuracy. How to adjust response style and formatting f…

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Adding Background Knowledge: How to Make GPT More Informed #S6E4 6:09

4d ago6:09

6:09

So far, we’ve covered how to create a custom GPT and refine its instructions. Now, it’s time to take it a step further by giving your GPT access to important background knowledge. By the end of this episode, you will know: What background knowledge is and why it matters for custom GPTs. How to upload and integrate files into your GPT. How to ensure…

1
Understanding Custom Instructions: How to Shape GPT’s Behavior #S6E3 6:32

5d ago6:32

6:32

In the last episode, we went through how to create your own custom GPT. Now, it’s time to refine its behavior to ensure it responds exactly how you want. By the end of this episode, you will know: How to write clear and effective instructions for your GPT. How to control its tone, depth, and style of responses. How to refine and test your instructi…

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Getting Started: How to Create a Custom GPT #S6E2 6:04

6d ago6:04

6:04

In the last episode, we covered what a custom GPT is and why businesses should use it. Now, it's time to move from theory to action. Today, we’ll go through the step-by-step process of creating your own custom GPT. By the end of this episode, you will know: How to access the custom GPT creation interface. How to define the purpose of your GPT. How …

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What is a Custom GPT and Why Should You Use It? #S6E1 5:31

7d ago5:31

5:31

So far, we’ve covered how to use ChatGPT for different business applications. But now, we’re taking it to the next level. This season is all about Custom GPTs—AI assistants you can tailor for your specific needs. If you’ve ever felt that ChatGPT is helpful but not quite specialized enough for your business, then custom GPTs are the solution. By the…

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Freelancers: Creating Portfolios and Marketing Materials with ChatGPT #S5E10 6:30

8d ago6:30

6:30

Freelancers need to market themselves effectively to attract new clients. A well-crafted portfolio, strong outreach messages, and engaging marketing content can make a huge difference in standing out from the competition. However, writing these materials from scratch takes time and effort. Today, I will show you how to use ChatGPT to build a compel…

1
And the C-Store Industry's 2024 Numbers Are... - Episode 488 26:07

12d ago26:07

26:07

Let's look at the big takeaways and data from the recently concluded NACS State of the Industry Summit. We cover big-picture industry metrics, consumer trends and insights how you can best navigate today's economic uncertainty. Hosted by: Jeff LenardBy NACS

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Real Estate: Writing Property Descriptions and Ads with ChatGPT #S5E9 6:41

9d ago6:41

6:41

In real estate, first impressions matter. A well-written property description can attract buyers, generate interest, and drive sales. However, many real estate professionals struggle with writing compelling listings that stand out. Today, I will show you how to use ChatGPT to create engaging property descriptions, write high-converting real estate …

1
Service-Based Businesses: Writing Proposals and Contracts with ChatGPT #S5E8 6:48

10d ago6:48

6:48

If you run a service-based business, crafting professional proposals and contracts is crucial for securing clients and maintaining clear agreements. However, writing these documents from scratch takes time and effort. Today, I will show you how to use ChatGPT to draft compelling client proposals, write clear service agreements, and streamline contr…

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E-commerce: Automating Customer Support Chats with ChatGPT #S5E7 5:25

11d ago5:25

5:25

Season 5, Episode 7 – E-commerce: Automating Customer Support Chats with ChatGPT Welcome and Introduction Welcome to ChatGPT Masterclass AI Skills for Business Success. This is Season 5, Episode 7 – E-commerce: Automating Customer Support Chats with ChatGPT. In e-commerce, quick and effective customer support can make or break a sale. Customers exp…

1
From $97K in Credit Card Debt to $250M in Self-Storage: Fernando Angelucci’s Capital-Raising Blueprint 52:38

12d ago52:38

52:38

What does it take to scale from maxed-out credit cards to a $250 million self-storage empire? Discover how Fernando Angelucci reveals the exact strategies that helped him raise over $30 million, close 54+ deals across 24 states, and dominate one of the most overlooked asset classes in commercial real estate. You'll learn why self-storage outperform…

1
Hospitality: Generating Travel Tips and Local Guides with ChatGPT #S5E6 6:18

12d ago6:18

6:18

The hospitality industry thrives on exceptional guest experiences. Whether you run a hotel, a tour company, or a vacation rental, providing personalized travel recommendations can make a huge difference in customer satisfaction. However, creating high-quality travel guides, recommendations, and tips takes time and effort. Today, I will show you how…

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Tech Startups: Simplifying Technical Concepts for Customers with ChatGPT #S5E5 5:56

13d ago5:56

5:56

Many tech startups struggle to explain their complex products and services to customers in a way that is easy to understand. Whether it’s a new software, AI tool, or SaaS platform, potential customers often feel overwhelmed by technical jargon, making it harder to convert interest into sales. Today, I will show you how to use ChatGPT to break down …

1
Nonprofits: Writing Grant Proposals and Fundraising Emails with ChatGPT #S5E4 5:50

19d ago5:50

5:50

Nonprofit organizations depend on funding to continue their work, but writing compelling grant proposals and fundraising emails can be challenging and time-consuming. Many organizations struggle to clearly communicate their mission, justify their need for funding, and engage donors effectively. Today, I will show you how to use ChatGPT to draft per…

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Education: Creating Lesson Plans and Summaries with ChatGPT #S5E3 5:56

15d ago5:56

5:56

Teachers, trainers, and educators spend a lot of time planning lessons and summarizing key points for students. However, this process can be time-consuming and repetitive. Today, I will show you how to use ChatGPT to generate structured lesson plans, create summaries, and improve the efficiency of teaching materials. By the end of this episode, you…

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The Word Customers Associate With Convenience - Episode 487 30:46

21d ago30:46

30:46

Convenience can mean extended hours of operation, one-stop shopping, speedy service, online ordering and delivery. When we asked consumers how they defined convenience, one word stood out most. Hosted by: Jeff Lenard About our Guest: Adam Rosenblatt, Founding Partner, Bold Decision Adam is one of the nation’s leading political consultants sought af…

1
Healthcare: Writing Appointment Reminders and Patient FAQs with ChatGPT #S5E2 6:09

16d ago6:09

6:09

In the healthcare industry, clear communication is essential. Patients need timely reminders, and medical staff often receive repetitive questions. However, handling these tasks manually takes up valuable time that could be used for patient care. Today, I will show you how to use ChatGPT to automate appointment reminders, create patient-friendly FA…

1
Writing Product Listings and Promotions with ChatGPT #S5E1 5:57

20d ago5:57

5:57

A well-written product listing can be the difference between a sale and a lost customer. However, many businesses struggle to create compelling descriptions that highlight their product’s value and attract buyers. Today, I will show you how to use ChatGPT to craft engaging product listings and promotions that drive more sales. By the end of this ep…

1
From 50% Vacant to 300% Growth: How Bryce Robertson Scales Mobile Home Parks Like a Pro 39:06

19d ago39:06

39:06

Discover how a world-traveling gold miner turns mobile home park wizard? In this power-packed episode, Bryce Robertson—owner of 23 mobile home parks and leader of $75M in assets—unpacks how he engineered a staggering 300% portfolio growth in a single year. Discover why Bryce ditched traditional asset classes for the overlooked powerhouse of mobile …

1
Building Better Customer Relationships with AI #S4E10 5:10

20d ago5:10

5:10

Strong customer relationships lead to repeat business, referrals, and long-term brand loyalty. However, staying connected with customers takes time and effort. Today, I will show you how to use ChatGPT to build meaningful customer relationships by personalizing communication, responding quickly, and providing value at every stage. By the end of thi…

1
Tracking and Organizing Leads and Sales Data with ChatGPT #S4E9 4:50

21d ago4:50

4:50

Managing leads and sales data efficiently is essential for business growth. However, keeping track of customer interactions, follow-ups, and sales performance can quickly become overwhelming. Today, I will show you how to use ChatGPT to organize leads, automate follow-ups, and extract key sales insights to optimize your process. By the end of this …

1
Gathering Customer Feedback Using ChatGPT #S4E8 5:02

22d ago5:02

5:02

Customer feedback is essential for improving products, services, and overall business performance. However, collecting and analyzing feedback can be time-consuming and difficult to interpret. Today, I will show you how to use ChatGPT to create customer surveys, analyze feedback, and extract key insights to improve your business. By the end of this …

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How Sustainable Women's Lifestyle Brand Carve Designs is Growing its DTC Sales 25:43

26d ago25:43

25:43

In episode 478 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Megan Porteous, chief revenue officer of Carve Designs, a women's sustainable swimwear and clothing lifestyle brand. Listen in as Porteous discusses the genesis and mission of Carve Designs (1:45), its various sales channels (2:55), and her career background as well as newf…

1
Creating Product Demos and Sales Scripts with ChatGPT #S4E7 6:22

23d ago6:22

6:22

A strong product demo or sales script can make the difference between a customer saying yes or walking away. Today, I will show you how to use ChatGPT to create structured, persuasive, and engaging product demos and sales scripts that convert leads into customers. By the end of this episode, you will know how to write a compelling product walkthrou…

1
The Most Pressing Issues HR Leaders Face - Episode 486 30:25

26d ago30:25

30:25

Which resources are necessary for HR leaders in convenience retail to build great teams? The recent NACS Human Resource Forum focused on this topic along with other industry-specific themes. Hosted by: Jeff Lenard About our Guest: Julie Jackowski, HR Forum Moderator and Chief Legal Officer & Secretary, Casey’s (retired) Julie has more than 30-plus …

1
From Techstars to Trust: Pascal Wagner’s Proven LP Funnel That Converts 42:07

27d ago42:07

42:07

What if you could turn cold LinkedIn leads into million-dollar LP investors on autopilot? Discover how Pascal Wagner, a former VC at Techstars who deployed $150M into 300+ startups, reveals how he transitioned from chasing unicorns to building a rock-solid, six-figure passive income stream through real estate and alternative investments. Tune in to…

1
Upselling and Cross-Selling Strategies with ChatGPT #S4E6 5:03

26d ago5:03

5:03

Increasing sales does not always mean finding new customers—sometimes, it means maximizing value from existing ones. Today, I will show you how to use ChatGPT to craft strategic upselling and cross-selling messages that increase revenue without sounding pushy. By the end of this episode, you will know how to write compelling upsell offers, suggest …

1
Handling Customer Complaints and Tough Questions with ChatGPT #S4E5 6:10

27d ago6:10

6:10

Dealing with customer complaints and tough questions professionally is crucial for maintaining a good reputation and building customer trust. However, finding the right words to respond calmly and effectively can be challenging. Today, I will show you how to use ChatGPT to craft professional, empathetic, and solution-focused responses to customer c…

1
How International Investors Are Shaping the Real Estate Landscape: Lessons from Jean Paul Szita 44:42

29d ago44:42

44:42

Discover how Jean Paul Szita, CEO of BEO Investments, takes us on a deep dive into the world of international real estate investment. With over 25 years of experience and a $1.2 billion portfolio, Jean Paul reveals his insights on the art of building long-term relationships with high-net-worth investors, the complexities of cross-border investment …

1
Creating Training Materials for Your Team with ChatGPT #S4E4 5:22

28d ago5:22

5:22

Training employees effectively is key to improving efficiency, productivity, and consistency in any business. However, creating structured, clear, and engaging training materials can be time-consuming. Today, I will show you how to use ChatGPT to generate training guides, onboarding documents, and instructional materials for your team. By the end o…

1
Improving Customer Support with ChatGPT #S4E3 5:20

29d ago5:20

5:20

Providing fast, helpful, and professional customer support is essential for business success. However, responding to inquiries manually can be time-consuming and inconsistent. Today, I will show you how to use ChatGPT to automate and enhance customer support, helping you provide quick, high-quality responses that improve customer satisfaction. By t…

1
Personalizing Customer Follow-Ups with AI #S4E2 6:02

1M ago6:02

6:02

Following up with potential customers, existing clients, or past leads is essential for maintaining relationships and closing sales. However, generic, robotic follow-ups can reduce engagement and even push people away. Today, I will show you how to use ChatGPT to craft personalized follow-up messages that feel authentic and drive better responses. …

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A Closer Look at Emissions Reduction and EV Customer Preferences - Episode 485 31:34

1M ago31:34

31:34

EVs are one of many solutions to reducing emissions; we look at some other ways to also examine emission reduction. In addition, we share insights on how EV drivers charge at stores -- and what it means to your business. Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Institute John has more than 2…

1
From Broker to $200M Syndicator: Tyler Chesser on Playing the Long Game in Multifamily 49:19

1M ago49:19

49:19

What separates transactional hustlers from industry titans? Discover the secrets of how Tyler Chesser—co-founder of CF Capital pulls back the curtain on building a $200M multifamily portfolio by mastering transformational relationships and long-term strategy. From his early days as “the apartment guy” to navigating institutional capital and market …

1
Drafting Sales Pitches and Cold Outreach Emails with ChatGPT #S4E1 5:42

1M ago5:42

5:42

Sales outreach is one of the most important parts of growing a business, but crafting a clear, compelling, and persuasive pitch can be challenging. Today, I will show you how to use ChatGPT to draft effective sales pitches, write cold outreach emails, and improve response rates. By the end of this episode, you will know how to structure a sales ema…

1
Discover how Benjamin Kogut has been involved in over $354M in assets and raised $114M for Triple Net CRE properties! 40:34

1M ago40:34

40:34

Discover how Ben Kogut successfully raised over $114M for triple net lease properties. With a focus on steady cash flow and reduced risk, Ben takes us inside the world of triple net leases and how these investments have become a powerful alternative to traditional asset classes like multifamily. Learn how Ben has strategically scaled his business t…

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Season 4 Introduction - AI for Sales and Customer Support – How to Use ChatGPT for Sales 3:24

1M ago3:24

3:24

This season is all about using AI to improve sales and customer support—helping you generate leads, close deals, and provide better service with less effort. If you work in sales, customer support, or business development, this season will teach you how to use AI to write better outreach emails, follow up with leads, and automate customer communica…

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