Best Thomas Laird Podcasts (2025)

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S10 E36: Dr. Ingrid Clayton, Carla Ciccone, and Sam Sussman 14:13

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32m ago14:13

14:13

In this episode, meet clinical psychologist Dr. Ingrid Clayton, writer Carla Ciccone, and writer Sam Sussman. Tune in to hear about the personal experiences that inspired each of these authors to write their books, and what it was like to record their audiobooks. Plus, learn how sneakily difficult it is to pronounce the word “onions.”Fawning by Dr.…

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Measuring Event Success with Event Advisors 35:52

5d ago35:52

35:52

Elyse Stoner and Angela York discuss how their firm Event Advisors transforms routine Financial Services events into tailored and powerful relationship-building experiences on this podcast. Event Advisors helps create and host client events that are not only lavish, but meaningful. Their philosophy centers around achieving high event ROM - Return o…

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S10 E35: Christine Webb, Jim Reese, and Reza Aslan 15:32

5d ago15:32

15:32

In this episode, meet primatologist Christine Webb, writer and poet Jim Reese, and writer and Emmy-nominated producer, Reza Aslan. Hear Christine Webb on the dangers of human exceptionalism and what we can do about them, Jim Reese on the intensity of the audiobook studio, and Reza Aslan on what he’s most excited for listeners to hear in this 20th a…

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S10 E34: Austin Channing Brown and James Delbourgo 11:20

14d ago11:20

11:20

In this episode, meet author and speaker Austin Channing Brown, author of Full of Myself, and historian James Delbourgo, author of A Noble Madness. Learn what inspired each of these authors to write their books, and what it was like for them to record their audiobooks. Full of Myself by Austin Channing Brownhttps://www.penguinrandomhouse.com/books/…

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Sales Tips from the Coaches Coach with Gretchen Hydo 21:53

19d ago21:53

21:53

Gretchen Hydo is a Master Certified Coach (MCC), keynote speaker, and industry-leading mentor known for helping high-achievers break free from the internal rules and roles keeping them small—so they can lead boldly, live truthfully, and create lasting success. She is also the founder of Gretchen Hydo International. Specializing in business, life, c…

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S10 E33: Johnathan Walton, Angus Fletcher, and Dr. Vonda Wright, MD 16:38

21d ago16:38

16:38

In this episode, meet authors Johnathan Walton, Angus Fletcher, and Dr. Vonda Wright. Discover how Johnathan Walton went from being the victim of a con artist to teaching others how to defend against scammers, hear Angus Fletcher on surprise pronunciation lessons in the studio, and listen to Dr. Vonda Wright on confronting the realities of aging fo…

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Keep Call Centers In America Act- The Truth 15:18

22d ago15:18

15:18

Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…

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S10 E32: Thomas Chatterton Williams, Robert B. Reich, and Kaila Yu 19:30

27d ago19:30

19:30

In this episode, meet Thomas Chatterton Williams, author of Summer of Our Discontent, Robert B. Reich, author of Coming Up Short, and Kaila Yu, author of Fetishized. Hear Thomas Chatterton Williams on the pivotal and complex meaning of the summer of 2020, Robert Reich on what he would most like listeners to understand, and Kaila Yu both on what ins…

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Overcome and Win with Steve Hunsicker 24:29

1M ago24:29

24:29

This edition of the Sea Captain Leadership Podcast features Steve Hunsicker, who has just joined Sea Captain Coaching as a marketing and leadership coach. He has more than 30 years of experience leading cross-functional teams and partnering with C-suite executives across world-class brands like McDonald’s, Boeing, Burger King, and the Chicago Merca…

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S10 E31: Zadie Smith and Nick Laird, Anne Waldman, and Fannie Flagg 15:17

1M ago15:17

15:17

In this episode, meet authors Zadie Smith and Nick Laird, Anne Waldman, and Fannie Flagg. Hear Zadie Smith and Nick Laird on writing a book for their children and working together in the studio, discover why poet Anne Waldman describes recording her audiobook as a “sonic investigation,” and learn what Fannie Flagg is most excited for listeners to h…

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S10 E30: Sarah Hartshorne, Aymann Ismail, and Tre Johnson 16:18

1M ago16:18

16:18

In this episode, meet comedian and content creator Sarah Hartshorne, Slate staff writer and president of AMEJA Aymann Ismail, and writer Tre Johnson. Hear Sarah Hartshorne on being her own dream narrator, Aymann Ismail on the cinematic scene he’s most excited for listeners to hear, and Tre Johnson on the difference between recording an audiobook an…

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The Voyage: The Adventure in Your Lifetime with Laurie Baughman 25:22

2M ago25:22

25:22

This podcast features Phil and Laurie Baughman discussing the background of and the vision for their newly published book, The Voyage. The Voyage – The Adventure in Your Lifetime is an inspiring book for anyone who dares to dream of a visionary life filled with purpose, success, and adventure. Through a captivating narrative, readers are invited ab…

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S10 E29: David Gate, Jennifer Pastiloff, and Whitney Hanson 16:45

2M ago16:45

16:45

In this episode, meet poet David Gate, author and public speaker Jennifer Pastiloff, and poet Whitney Hanson. Hear David Gate on why he’s excited for listeners to hear poems on audio, Jennifer Pastiloff on why now was the time to write Proof of Life, and Whitney Hanson on what made recording her audiobook a reflective experience. Plus, find out whi…

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S10 E28: Jo Firestone, Talia Pollock, and Scott Ellsworth 18:37

2M ago18:37

18:37

In this episode, meet actress and comedian Jo Firestone, writer and speaker Talia Pollock, and historian Scott Ellsworth. Hear how Jo Firestone’s book was born from the “unstoppable urge to combine” two of her most-loved interests, Talia Pollock on appreciating the power of word choice and language in the recording booth, and Scott Ellsworth on the…

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Driving Mizzou Sports Leadership with Laird Veatch 33:15

2M ago33:15

33:15

Laird Veatch became the Athletic Director for the University of Missouri in 2024. Before that, he was Athletic Director at the University of Memphis. He originally hails from Manhattan, Kansas, where he went to KState and was Captain of the Football Team. He then went on to the University of Texas and began his administrative career while earning h…

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S10 E27: Anne Marie Chaker, Adam Aleksic, and Katie Gatti Tassin 14:26

2M ago14:26

14:26

In this episode, meet Wall Street Journal reporter-turned-professional bodybuilder Anne Marie Chaker, linguist and “Etymology Nerd” creator Adam Aleksic, and host of the Money with Katie podcast Katie Gatti Tassin. Hear Anne Marie Chaker on the power of weightlifting and exploding the myth of the “skinny ideal,” Adam Aleksic on how recording his au…

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S10 E26: Mary Pope Osborne and Charles C. Daniels Jr., Ph.D. 8:24

2M ago8:24

8:24

In this episode, meet author of the bestselling Magic Tree House children’s book series Mary Pope Osborne, and clinical social worker and founder of Fathers’ UpLift, Charles C. Daniels Jr. Hear Mary Pope Osborne on adding an element of surprise to the process of narration, and Charles C. Daniels Jr. on how he prepared for recording and what he’s mo…

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 14:57

3M ago14:57

14:57

Send us a text This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both The evol…

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S10 E25: Jessa Crispin, Mark Kriegel, and Nora Princiotti 17:39

3M ago17:39

17:39

In this episode, meet critic and editor-in-chief of Bookslut Jessa Crispin, ESPN boxing analyst Mark Kriegel, and culture writer and Every Single Album podcast host Nora Princiotti. Hear Jessa on what it was like to record the Basic Instinct chapter of her book, Mark Kriegel on covering the life and career of Mike Tyson for over 30 years, and Nora …

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Wellness as a Compass in Your Career with Ambeka Khadse 24:28

3M ago24:28

24:28

Ambeka Khadse is the Founder of Flourish Compass, which offers wellness-centered leadership programs that integrate self-management with core leadership skills to drive organizational success. Key points: Ambeka has over 15 years of talent development experience within Fortune 50 companies, AND nearly two decades in wellness as a yoga practitioner …

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S10 E24: Molly Jong-Fast, Anelise Chen, and Jonathan Gluck 14:11

3M ago14:11

14:11

In this episode, meet journalist and Fast Politics podcast host Molly Jong-Fast, writer Anelise Chen, and writer and editor Jonathan Gluck. Hear Molly Jong-Fast on surviving a year in which everything went wrong, Anelise Chen on finding profound meaning in an auspicious typo, and Jonathan Gluck on the “unique universe” of those living with cancer.H…

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S10 E23: Britt Frank, John Wang, and Maryellen MacDonald 16:56

3M ago16:56

16:56

In this episode, meet clinician, speaker, and trauma specialist Britt Frank, leadership coach and host of the Big Asian Energy podcast John Wang, and Professor of Psychology and Language Sciences Maryellen MacDonald. Hear what made the audiobook recording experience fun for John Wang, and what inspired Britt Frank and Maryellen MacDonald to write t…

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Abundance, Balance and Business with Claire Myers Vitale 21:58

3M ago21:58

21:58

Claire Myers Vitale spent more than a decade as a recruiter at a Fortune 100 Firm before she put on her entrepreneur hat and began her own firm: Claire Myers Consulting, a boutique recruiting firm headquartered in Sonoma, California. It operates nationwide, placing candidates across a variety of sectors, from Financial Services, Technology to Wine …

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S10 E22: Richard Russo, Tourmaline, and Jordan Thomas 13:53

3M ago13:53

13:53

In this episode, meet award-winning author Richard Russo, artist and activist Tourmaline, and anthropologist and former wildland firefighter Jordan Thomas. Hear Richard Russo on the performance aspect of narration, discover Tourmaline’s favorite recording moment, and hear what Jordan Thomas is most excited for listeners to learn about the people wh…

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Listen to This Before You Build or Buy an AI Auto QA Platform 26:26

3M ago26:26

26:26

Send us a text Everyone’s rushing to add Auto QA. But most are thinking too small. In this episode, I break down what most platforms get wrong, why scoring calls is just the beginning, and what to look for if you actually want impact, not just another dashboard. Before you build your own or sign a contract, listen to this. It’ll change how you see …

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S10 E21: Amy Larocca, Karen Hao, and Amanda Hess 13:17

3M ago13:17

13:17

In this episode, meet award-winning journalists Amy Larocca, Karen Hao, and Amanda Hess. Each of these seasoned reporters have taken deep dives into major new developments in the worlds of culture and technology, and their audiobooks are nothing short of illuminating. Hear Amy Larocca on how the wellness trend has eclipsed fashion as the “it” commo…

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Train to Lead with Christian Muntean 29:25

4M ago29:25

29:25

Christian Muntean has a rich background in business strategy and leadership and is the author of Train to Lead and the founder of Vantage Consulting. He has guided leaders and organizations through significant transformations toward growth and efficiency. His deep understanding of leadership and organizational dynamics comes from extensive experien…

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S10 E20: Manny Arango, Dr. Emily Anhalt, and General Stanley McChrystal 21:50

4M ago21:50

21:50

In this episode, meet self-described “bible nerd” Manny Arango, clinical psychologist Dr. Emily Anhalt, and retired four-star United States Army general General Stanley McChrystal. Hear Manny Arango on addressing modern anxieties through bible study, Dr. Emily Anhalt on what it means to do “emotional push-ups,” and General Stanley McChrystal on how…

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S10 E19: Carla Sosenko, Prabal Gurung, and Sonnie Trotter 15:35

4M ago15:35

15:35

In this episode, meet journalist Carla Sosenko, fashion designer Prabal Gurung, and professional climber Sonnie Trotter. Press play to hear Carla Sosenko on her “out of body” experience in the recording studio, Prabal Gurung on the freedom he hopes listeners find in his audiobook, and Sonnie Trotter on the chapter of his book he enjoyed narrating t…

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Wildcat Leadership with Rob Heil 29:17

4M ago29:17

29:17

KState’s Senior Associate Athletics Director for Development, Rob Heil, is our latest guest on the Sea Captain Leadership podcast. Rob grew up in the Kansas City area and went to KState for his undergraduate and graduate degrees. He’s back where it all began. Key points: Rob started your career at KState as an Athletics Marketing intern and as a Ba…

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S10 E18: Antwan Eady, Chasten Buttigieg, and Susan Dominus 11:38

4M ago11:38

11:38

In this episode, meet children’s author Antwan Eady, teacher and advocate Chasten Buttigieg, and New York Times Magazine staff writer Susan Dominus. Tune in to hear what Antwan Eady wishes he had in the recording studio with him, what Chasten Buttigieg’s favorite section of his book to read (and write) was, and who Susan Dominus would cast to narra…

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S10 E17: Zarna Garg, Susannah Cahalan, and Sarah Kay (A Little Daylight Left, 4/1) 9:48

4M ago9:48

9:48

In this episode, meet comedian and podcast host Zarna Garg, journalist and public speaker Susannah Cahalan, and poet, performer, and educator Sarah Kay. Hear the hilarious Zarna Garg describe her experiences in the recording booth, Susannah Cahalan on what inspired her to write about the life of unsung counterculture icon Rosemary Woodruff Leary, a…

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S10 E16: Eamon Dolan, Julie Bogart, and Scott Barry Kaufman 15:20

5M ago15:20

15:20

In this episode, meet professional photographer and book editor Eamon Dolan, creator of the Brave Writer Program Julie Bogart, and cognitive psychologist and podcast host Scott Barry Kaufman, PhD. Hear Eamon Dolan on writing the book about estrangement he had always hoped to read, Julie Bogart on the importance of overcoming our own hangups when te…

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2025 Geek Gauge CCaaS Rankings! 18:24

5M ago18:24

18:24

Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…

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Breathing Fire Into Your Business with Thomas Howard 28:41

5M ago28:41

28:41

Thomas is a Business Development Manager at Supporting Strategies. He is a seasoned financial industry professional with over 30 years of experience in business development. His background includes 21 years in retail banking and 17 years in management roles. Thomas builds trust-based relationships with his clients that drive business growth. Key po…

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S10 E15: Mikaela Loach, Jefferson Fisher, and Sandy Hudson 21:21

5M ago21:21

21:21

In this episode, meet climate justice organizer Mikaela Loach, personal injury attorney and public speaker Jefferson Fisher, and multidisciplinary creative and activist Sandy Hudson. Hear Mikaela Loach on the mingling of heartbreak and hope when it comes to addressing the Climate Crisis, Jefferson Fisher on how his courtroom experiences have inform…

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S10 E14: Amy Griffin, Jayne Mattingly, and Brittany Piper 14:57

5M ago14:57

14:57

In this episode, meet G9 Ventures founder Amy Griffin, disability advocate and eating disorder recovery coach Jayne Mattingly, and advocate on sexual violence prevention and trauma recovery Brittany Piper. Hear Amy Griffin on the word she found particularly hard to pronounce, Jayne Mattingly on her personal journey with body grief and how she used …

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What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP 23:23

5M ago23:23

23:23

Send us a text In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency…

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Leading with Values with Sarah Carlan 27:26

5M ago27:26

27:26

Sarah Carlan is the latest guest on the Sea Captain Way. Sarah is a therapist, leadership coach and career satisfaction mentor who helps her clients rediscover an internal sense of power that cannot be shaken by external events. She holds coaching certifications from Brown University School of Professional Studies and International Coaching Federat…

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S10 E13: Anne-Laure Le Cunff, Catherine Bracy, and Amie McNee 13:31

5M ago13:31

13:31

In this episode, meet neuroscientist and founder of Ness Labs Anne-Laure Le Cunff, TechEquity CEO and community organizer Catherine Bracy, and author and creative guide Amie McNee. Hear Anne-Laure Le Cunff share the section of her audiobook she most enjoyed recording, Catherine Bracy reflect on what surprised her most about being in the studio, and…

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The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center 25:10

6M ago25:10

25:10

Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…

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S10 E12: Kaitlin B. Curtice, James Robinson, and Hayley Chewins 12:11

6M ago12:11

12:11

In this episode, meet author and poet-storyteller Kaitlin B. Curtice, Emmy Award–winning documentary filmmaker James Robinson, and author and singer-songwriter Hayley Chewins. Hear Kaitlin B. Curtice on writing children’s books that celebrate our sacred relationship to the earth from an Indigenous perspective, James Robinson on the cathartic experi…

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From Stroke to Success with Roderick Jefferson 24:41

6M ago24:41

24:41

Internationally recognized business speaker and stroke survivor Roderick Jefferson is our latest guest on the The Sea Captain Way. He has shared his dynamic voice at a variety of events including keynotes, guest lectures, webinars, podcasts, and domain expertise panels for companies such as American Express, Oracle, Cisco, LinkedIn, Salesforce, SAP…

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S10 E11: Noliwe Rooks, Dr. Adam Ratner, MD, and Daniel Stone 21:26

6M ago21:26

21:26

In this episode, meet Brown University professor and chair of African Studies Noliwe Rooks, NYU Grossman School of Medicine professor of pediatrics and microbiology Dr. Adam Ratner, and former White House correspondent and Johns Hopkins University professor of environmental science and policy Daniel Stone. Hear Noliwe Rooks on the school experience…

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S10 E10: Laysha Ward, Grant Sabatier, and Melody Wilding 24:15

6M ago24:15

24:15

In this episode, meet C-suite leader Laysha Ward, entrepreneur and podcast host Grant Sabatier, and career coach and Hunter College professor of human behavior Melody Wilding. Hear Laysha Ward on breaking the wall between work and life, Grant Sabatier on the accessibility of entrepreneurship, and Melody Wilding on the invisible dynamics at play in …

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Build a Better Culture with Tom Schin 34:08

6M ago34:08

34:08

Tom Schin is the Owner of Build a Better Culture, which helps clients with employee engagement, leadership development, company culture, people strategy and recruiting through one-on-one training or group workshops. Key points: Build a Better Culture conducts Culture Audits. Tom call himself an “Engagement Engineer.” Strong leaders help drive highe…

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TITA S10 E09: Lydia Sohn, Lizzie McManus-Dail, and Pretty Vee 16:55

6M ago16:55

16:55

In this episode, meet writer and minister Lydia Sohn, vicar and co-host of the And Also with You podcast, Rev. Lizzie McManus-Dail, and comedian and actress Pretty Vee. Hear Lydia Sohn on the power of taking a “vow of stability,” Lizzie McManus-Dail on the gap between the God she knew, and the God being advertised on billboards and TV, and Pretty V…

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Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers 20:00

7M ago20:00

20:00

Send us a text Traditional contact center metrics like Average Handle Time and Customer Satisfaction scores have served the industry well for decades. But as AI transforms how we serve customers, through virtual agents, agent assistance tools, auto-quality assurance, and intelligent summarization, yesterday's KPIs are no longer enough. In this grou…

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S10 E08: Ira Madison III, Allison Sweet Grant, and Haley Mlotek 15:14

7M ago15:14

15:14

In this episode, meet television writer and co-host of the Keep It podcast Ira Madison III, writer Allison Sweet Grant, and writer and editor Haley Mlotek. Hear Ira Madison on how he used the Wicked soundtrack to prepare for recording his audiobook, Allison Sweet Grant on the joys of reading poetry during the recording process, and Haley Mlotek on …

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Always Stay on Offense with Ben Miller 19:44

7M ago19:44

19:44

This latest episode features Sea Captain Coach Ben Miller, a Leadership and Performance Development Coach dedicated to helping his clients unlock their potential and lead with purpose. Key points: His experience includes building high-performing teams, enhancing client effectiveness and driving measurable outcomes. Prior to joining Sea Captain Coac…