Bringing you conversations with library workers, authors, community superstars and other neighbors around the Ocean State and beyond about their current favorite books, TV and movies, and all the big things they are doing in our little state! Overdueing It is funded in part by the RI Office of Library and Information Services and is produced by library staff around the state. We are proud to be a resident partner of the Rhode Island Center for the Book. Overdueing It: The Rhode Island Librar ...
…
continue reading
The Overdueing It Team Podcasts
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
The Jas Johal Show is the Lower Mainland’s town square, helping you connect with the stories that matter. It’s about finding the solutions to the challenges facing our region, even when we disagree. Jas’s decades of experience as a local news reporter, a Global News bureau chief in China and India, as well as a BC MLA have strengthened his conviction that no one “side” has all the answers. The Jas Johal Show’s contributor Geri Mayer-Judson, Global News anchor Chris Gailus, and the Global New ...
…
continue reading
1989 Boston. The crack epidemic is raging, the murder rate soaring, and white flight has taken hold. Charles Stuart and his pregnant wife, Carol, are carjacked, drawn deep into a dangerous “inner city” neighborhood, and allegedly shot by a Black man. All of Boston – and the nation – is gripped by the hunt for the suspect. What follows will reveal truths about the city... and ourselves. Presented by The Boston Globe and HBO Documentary Films, Murder in Boston: The Untold Story of the Charles ...
…
continue reading
Donald Trump axes trade talks (0:47) Guest: David Akin, Global News Chief Political Correspondent The Week That Was in Politics (14:36) Guest: Keith Baldrey, Global News legislative bureau chief B.C. changes rules around graduate drivers (29:07) Guest: Grant Gottgetreu, Former traffic officer, now a forensic criminal and traffic consultant at Foren…
…
continue reading
Plus, why has tipping spread to so many industries? Guests: Sarah Daniels, real estate agent in South Surrey; author and broadcaster Denis Holton, Producer Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
Guest: Keith Baldrey, Global News legislative bureau chief Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
NBA illegal gambling & rise of sports betting culture
50:25
50:25
Play later
Play later
Lists
Like
Liked
50:25NBA illegal gambling & rise of sports betting culture (0:40) Guest: Sandy Garossino, Former Crown prosecutor and Columnist with the National Observer Surging gold prices (11:38) Guest: Robert Levy, director at Border Gold Corp. Should Surrey entertainment district plan should be on election ballot (18:56) Guest: Linda Annis, Surrey City councillor …
…
continue reading
1
Is there space for a centrist voice in B.C. politics?
16:34
16:34
Play later
Play later
Lists
Like
Liked
16:34Guest: Karin Kirkpatrick, leader of CentreBC Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
B.C.’s housing policy “troublesome”, says View Royal township mayor
51:07
51:07
Play later
Play later
Lists
Like
Liked
51:07B.C.’s housing policy “troublesome”, says View Royal township mayor (0:45) Guest: Sid Tobias, Mayor, Township of View Royal B.C. Conservative management joins list of people who want John Rustad out (11:24) Guest: Richard Zussman, Global B.C. Legislative Reporter What does PM Mark Carney have in store for the federal budget? (21:38) Guest: Mackenzi…
…
continue reading
1
Vancouver council shuts down push for a city-owned developer
14:04
14:04
Play later
Play later
Lists
Like
Liked
14:04Guest: Pete Fry, Green Party Vancouver City councillor, and possible mayoral candidate Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Live from Pioneer: AI is a long overdue promotion for customer service
14:54
14:54
Play later
Play later
Lists
Like
Liked
14:54AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…
…
continue reading
1
Commentary: Why John Rustad’s exit isn’t just overdue, it’s necessary
8:49
8:49
Play later
Play later
Lists
Like
Liked
8:49Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Is there a new Canada/U.S. tariff deal on the horizon?
49:47
49:47
Play later
Play later
Lists
Like
Liked
49:47Is there a new Canada/U.S. tariff deal on the horizon? (0:51) Guest: Mackenzie Gray, Global News Ottawa Correspondent Single-family homeowners push back against rise of four-storey multiplexes (10:56) Guest: Kathy Corrigan, former B.C. NDP MLA Has the public mood shifted on tanker bans? (22:47) Guest: Mike Witherley, partner at Fairview Strategy Ar…
…
continue reading
1
Has the public mood shifted on tanker bans?
18:21
18:21
Play later
Play later
Lists
Like
Liked
18:21Guest: Mike Witherley, partner at Fairview Strategy Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
Guest: Richard Zussman, Global B.C. Legislative Reporter Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Single-family homeowners push back against rise of four-storey multiplexes
13:33
13:33
Play later
Play later
Lists
Like
Liked
13:33Guest: Kathy Corrigan, former B.C. NDP MLA Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
35 - F*cked Up Fairy Tales the Book! With Liz and Jade Gotauco
50:27
50:27
Play later
Play later
Lists
Like
Liked
50:27Host Dave is joined by Liz and Jade Gotauco to learn about F*cked Up Fairy Tales, Liz’s debut book based on her wildly popular TikTok series by the same name and illustrated by Jade. They also get into their respective efforts using their art to shine a light on neglected stories, Jade’s work as a scrimshander, and gentle television competition sho…
…
continue reading
1
Will a zero property tax promise lead to big cuts at Vancouver Park Board?
1:01:42
1:01:42
Play later
Play later
Lists
Like
Liked
1:01:42Will a zero property tax promise lead to big cuts at Vancouver Park Board? (0:57) Guest: Laura Christensen, Vancouver Independent Park Board Commissioner & Chair B.C. rewrites the power playbook: AI must compete as Province prioritizes jobs, mines, and $6B transmission line (10:56) Guest: Adrian Dix, B.C’s Minister of Energy and Climate Solutions A…
…
continue reading
1
More on Amelia Boultbee’s departure and the state of John Rustad’s B.C. Conservative leadership
6:07
6:07
Play later
Play later
Lists
Like
Liked
6:07Guest: Keith Baldrey, Global B.C. Legislative Bureau Chief Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Richmond’s land dispute tests the limits of reconciliation — George Abbott on what comes next
19:01
19:01
Play later
Play later
Lists
Like
Liked
19:01Guest: George Abbott, Former B.C. Liberal MLA Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
The multi-billion dollar case for a River Road overpass
7:57
7:57
Play later
Play later
Lists
Like
Liked
7:57Guest: Dylan Kruger, Delta City councillor Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Another MLA exits; B.C. Conservative implosion continues
16:18
16:18
Play later
Play later
Lists
Like
Liked
16:18Guest: Richard Zussman, Global B.C. Legislative Reporter Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
The Wrap - Can a former Prime Minister ever have a private life
13:42
13:42
Play later
Play later
Lists
Like
Liked
13:42GUEST: Sarah Daniels, real estate agent in South Surrey; author and broadcaster Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
One year before municipal elections: what’s at stake
14:24
14:24
Play later
Play later
Lists
Like
Liked
14:24GUEST: Frances Bula, Urban issues and Politics writer for The Globe & Mail Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Winnipeg mayor administers naloxone outside City Hall
9:48
9:48
Play later
Play later
Lists
Like
Liked
9:48GUEST: Scott Gillingham, Mayor of Winnipeg Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
GUEST: Richard Zussman, Global B.C Legislative Reporter Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Hazel Trembath rebuild - E-scooter injuries - The week that was in politics
49:31
49:31
Play later
Play later
Lists
Like
Liked
49:31Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Third shooting at Kap’s Cafe fuels concerns over extortion attacks
1:00:22
1:00:22
Play later
Play later
Lists
Like
Liked
1:00:22Fears about extortion attacks rise as Kap's cafe shot at for a third time (0:48) Guest: Kash Heed, former chief constable of the West Vancouver Police Department, Former Solicitor General, and current Richmond City councillor Coquitlam Mayor to pass the torch to longtime councillor in next election (11:29) Guest: Richard Stewart, Mayor of Coquitlam…
…
continue reading
1
Is Vancouver missing the mark on having lights in crosswalks?
12:34
12:34
Play later
Play later
Lists
Like
Liked
12:34Guest: Kyla Lee, Traffic Lawyer with Acumen Law Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Nanaimo mayor fears B.C. Ferries’ reservation-only system could hurt tourism
9:31
9:31
Play later
Play later
Lists
Like
Liked
9:31Guest: Leonard Krog, Mayor of Nanaimo Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Coquitlam Mayor to pass the torch to longtime councillor in next election
15:56
15:56
Play later
Play later
Lists
Like
Liked
15:56Guest: Richard Stewart, Mayor of Coquitlam Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Fears about extortion attacks rise as Kap's cafe shot at for a third time
12:23
12:23
Play later
Play later
Lists
Like
Liked
12:23Guest: Kash Heed, former chief constable of the West Vancouver Police Department, Former Solicitor General, and current Richmond City councillor Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Live from Pioneer: AI is handling complexity we never thought it could
24:09
24:09
Play later
Play later
Lists
Like
Liked
24:09We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…
…
continue reading
1
Is the ‘zero means zero’ budget real relief or a last-ditch election move?
57:36
57:36
Play later
Play later
Lists
Like
Liked
57:36“Zero means zero” budget: relief for taxpayers or a Hail Mary before the election? (0:54) Guest: Pete Fry, Green Party Vancouver City councillor Does the B.C. government have the power to stop a northern oil pipeline? (14:55) Guest: Richard Zussman, Global B.C. Legislative Reporter How to safely and legally forage for mushrooms in the fall (25:30) …
…
continue reading
1
Canada's auto sector takes another blow: Jeep production sets up shop in the U.S.
15:28
15:28
Play later
Play later
Lists
Like
Liked
15:28Guest: Jeremy Cato, Automotive Journalist at CatoCarGuy.com Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Why Chinese EV tariffs have yet to be dropped, despite majority support from Canadians
12:37
12:37
Play later
Play later
Lists
Like
Liked
12:37Guest: Shachi Kurl, President of the Angus Reid Institute Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
“Zero means zero” budget: relief for taxpayers or a Hail Mary before the election?
15:43
15:43
Play later
Play later
Lists
Like
Liked
15:43Guest: Pete Fry, Green Party Vancouver City councillor Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Fin Conversations Ep4: Fin Procedures in practice
11:15
11:15
Play later
Play later
Lists
Like
Liked
11:15Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…
…
continue reading
1
Yaletown stabbing, unprovoked attacks, and the case for involuntary care
1:03:21
1:03:21
Play later
Play later
Lists
Like
Liked
1:03:21Yaletown stabbing, unprovoked attacks, and the case for involuntary care (0:42) Guest: Leonard Krog, Mayor of Nanaimo B.C. calls for federal aid after Trump’s tariffs hit struggling lumber industry (12:36) Guest: Kurt Niquidet, President of B.C. Lumber Trade Council Ken Sim halts park board dissolution over controversial parkland transfer clause (2…
…
continue reading
1
Eby’s showdown with developers highlights growing clash between housing policy and economic reality
17:41
17:41
Play later
Play later
Lists
Like
Liked
17:41Guest: Anne McMullin, President and CEO of the Urban Development Institute Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Commentary: Love and a little malice: How B.C.’s free enterprise lost its way — and how it can win again
15:39
15:39
Play later
Play later
Lists
Like
Liked
15:39Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Ken Sim halts park board dissolution over controversial parkland transfer clause
16:15
16:15
Play later
Play later
Lists
Like
Liked
16:15Guest: Brennan Bastyovanszky, Vancouver Park Board Vice-Chair Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
End of the Eras: Taylor Swift closes book on record-breaking tour with six-part docuseries
15:12
15:12
Play later
Play later
Lists
Like
Liked
15:12Guest: Talia Miller, former CKNW Producer, now producer of Connect with Sarah Crosbie on QRCalgary Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Israeli hostages and Palestinian prisoners freed as part of Gaza ceasefire
57:19
57:19
Play later
Play later
Lists
Like
Liked
57:19Israeli hostages and Palestinian prisoners freed as part of Gaza ceasefire (0:40) Guest: Noah Shack, CEO of the Centre for Israel and Jewish Affairs Has Canada’s food industry become over-reliant on temporary foreign workers? (13:57) Guest: Sylvain Charlebois, Director of the Agri-Food Analytics Lab at Dalhousie University, co-host of The Food Prof…
…
continue reading
1
B.C. Beekeeping program for seniors expands throughout North America
15:56
15:56
Play later
Play later
Lists
Like
Liked
15:56Guest: Tanya Snow, Director of Operations at Bria Communities Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
The Wrap - J.K Rowling/Park Board & Rustad phone check
13:36
13:36
Play later
Play later
Lists
Like
Liked
13:36GUESTS: Sarah Daniels, real estate agent in South Surrey; author and broadcaster Steven Chang, Producer Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Are we expecting too much out of a trade deal between PM Carney and Trump?
13:41
13:41
Play later
Play later
Lists
Like
Liked
13:41GUEST: Julian Karaguesian, Lecturer at McGill University’s Department of Economics. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
The Week That Was in Politics - Pipeline push & B.C Conservative implosion
13:28
13:28
Play later
Play later
Lists
Like
Liked
13:28GUEST: Keith Baldrey, Global B.C Legislative Bureau Chief Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Hostages and prisoners released in Israel/Hamas ceasefire deal
8:19
8:19
Play later
Play later
Lists
Like
Liked
8:19GUEST: Ezra Shanken, CEO of the Jewish Federation of Greater Vancouver Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Funding cuts put seniors in jeopardy - Yaletown stabbing - Trade deal hopes - The Wrap
55:29
55:29
Play later
Play later
Lists
Like
Liked
55:29Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
Has AI made critical thinking harder for students?
10:59
10:59
Play later
Play later
Lists
Like
Liked
10:59GUEST: Marc Low, Partner, Innovation & Emerging Technology Section at KPMG in Canada Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading
1
From housing challenges to park board referendum, B.C’s Housing Minister joins the show
13:44
13:44
Play later
Play later
Lists
Like
Liked
13:44GUEST: Christine Boyle, B.C’s Minister of Housing and Municipal Affairs Learn more about your ad choices. Visit megaphone.fm/adchoicesBy CKNW / Curiouscast
…
continue reading