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The Overdueing It Team Podcasts

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Bringing you conversations with library workers, authors, community superstars and other neighbors around the Ocean State and beyond about their current favorite books, TV and movies, and all the big things they are doing in our little state! Overdueing It is funded in part by the RI Office of Library and Information Services and is produced by library staff around the state. We are proud to be a resident partner of the Rhode Island Center for the Book. Overdueing It: The Rhode Island Librar ...
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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The Jas Johal Show

CKNW / Curiouscast

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The Jas Johal Show is the Lower Mainland’s town square, helping you connect with the stories that matter. It’s about finding the solutions to the challenges facing our region, even when we disagree. Jas’s decades of experience as a local news reporter, a Global News bureau chief in China and India, as well as a BC MLA have strengthened his conviction that no one “side” has all the answers. The Jas Johal Show’s contributor Geri Mayer-Judson, Global News anchor Chris Gailus, and the Global New ...
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Murder in Boston Podcast

HBO and The Boston Globe

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1989 Boston. The crack epidemic is raging, the murder rate soaring, and white flight has taken hold. Charles Stuart and his pregnant wife, Carol, are carjacked, drawn deep into a dangerous “inner city” neighborhood, and allegedly shot by a Black man. All of Boston – and the nation – is gripped by the hunt for the suspect. What follows will reveal truths about the city... and ourselves. Presented by The Boston Globe and HBO Documentary Films, Murder in Boston: The Untold Story of the Charles ...
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Donald Trump axes trade talks (0:47) Guest: David Akin, Global News Chief Political Correspondent The Week That Was in Politics (14:36) Guest: Keith Baldrey, Global News legislative bureau chief B.C. changes rules around graduate drivers (29:07) Guest: Grant Gottgetreu, Former traffic officer, now a forensic criminal and traffic consultant at Foren…
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NBA illegal gambling & rise of sports betting culture (0:40) Guest: Sandy Garossino, Former Crown prosecutor and Columnist with the National Observer Surging gold prices (11:38) Guest: Robert Levy, director at Border Gold Corp. Should Surrey entertainment district plan should be on election ballot (18:56) Guest: Linda Annis, Surrey City councillor …
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B.C.’s housing policy “troublesome”, says View Royal township mayor (0:45) Guest: Sid Tobias, Mayor, Township of View Royal B.C. Conservative management joins list of people who want John Rustad out (11:24) Guest: Richard Zussman, Global B.C. Legislative Reporter What does PM Mark Carney have in store for the federal budget? (21:38) Guest: Mackenzi…
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AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…
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Is there a new Canada/U.S. tariff deal on the horizon? (0:51) Guest: Mackenzie Gray, Global News Ottawa Correspondent Single-family homeowners push back against rise of four-storey multiplexes (10:56) Guest: Kathy Corrigan, former B.C. NDP MLA Has the public mood shifted on tanker bans? (22:47) Guest: Mike Witherley, partner at Fairview Strategy Ar…
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Host Dave is joined by Liz and Jade Gotauco to learn about F*cked Up Fairy Tales, Liz’s debut book based on her wildly popular TikTok series by the same name and illustrated by Jade. They also get into their respective efforts using their art to shine a light on neglected stories, Jade’s work as a scrimshander, and gentle television competition sho…
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Will a zero property tax promise lead to big cuts at Vancouver Park Board? (0:57) Guest: Laura Christensen, Vancouver Independent Park Board Commissioner & Chair B.C. rewrites the power playbook: AI must compete as Province prioritizes jobs, mines, and $6B transmission line (10:56) Guest: Adrian Dix, B.C’s Minister of Energy and Climate Solutions A…
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Fears about extortion attacks rise as Kap's cafe shot at for a third time (0:48) Guest: Kash Heed, former chief constable of the West Vancouver Police Department, Former Solicitor General, and current Richmond City councillor Coquitlam Mayor to pass the torch to longtime councillor in next election (11:29) Guest: Richard Stewart, Mayor of Coquitlam…
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We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…
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“Zero means zero” budget: relief for taxpayers or a Hail Mary before the election? (0:54) Guest: Pete Fry, Green Party Vancouver City councillor Does the B.C. government have the power to stop a northern oil pipeline? (14:55) Guest: Richard Zussman, Global B.C. Legislative Reporter How to safely and legally forage for mushrooms in the fall (25:30) …
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Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…
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Yaletown stabbing, unprovoked attacks, and the case for involuntary care (0:42) Guest: Leonard Krog, Mayor of Nanaimo B.C. calls for federal aid after Trump’s tariffs hit struggling lumber industry (12:36) Guest: Kurt Niquidet, President of B.C. Lumber Trade Council Ken Sim halts park board dissolution over controversial parkland transfer clause (2…
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Israeli hostages and Palestinian prisoners freed as part of Gaza ceasefire (0:40) Guest: Noah Shack, CEO of the Centre for Israel and Jewish Affairs Has Canada’s food industry become over-reliant on temporary foreign workers? (13:57) Guest: Sylvain Charlebois, Director of the Agri-Food Analytics Lab at Dalhousie University, co-host of The Food Prof…
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