Best The Business Process Guru Podcasts (2025)

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Are You Focused on Trust-Building Or Show Value? - Stump The Guru 36:42

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12d ago36:42

36:42

It’s easy to get caught up in showing your prospect how valuable your solution is. But the truth is, trust has to come first. Without trust, your value doesn’t matter as much. Building trust is the foundation for every successful sale. In this month’s Stump The Guru show I will be diving into why trust-building should be your first priority, and ho…

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How To "Fall on Your Sword" To Re-Engage A Ghost - Stump The Guru 29:17

2M ago29:17

29:17

Have you ever had a prospect suddenly go silent on you? It’s frustrating, but what if the best way to re-engage them isn’t through more sales tactics? "Falling on your sword" means taking responsibility and being open about the situation without pressure. It’s about reaching out in a way that invites them to reconnect without feeling sold to. In th…

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Is Rejection Still A Part Of Your Sales Process? - Stump The Guru 28:29

2M ago28:29

28:29

Rejection is a tough pill to swallow, but here’s the thing: It’s not the end of the road. Instead of viewing rejection as a personal failure, what if you saw it as part of the natural process of building trust? Rejection can be a sign that you’re doing the right things, engaging in real conversations, and letting prospects make informed decisions. …

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From Training to Transformation: The Team Member Coaching Revolution That's Changing Golf Club Culture 52:41

3M ago52:41

52:41

Send us a text In this powerful episode, host James Cronk welcomes back leadership expert Andy Stangenberg from Q Principle to tackle one of the most critical challenges facing golf clubs today: how to effectively coach and engage a multi-generational workforce. Andy reveals why traditional "training" methods are failing and shares his proven three…

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Are You Over-Educating And Losing The Sale?- Stump The Guru 31:20

3M ago31:20

31:20

It’s natural to want to educate your prospects, but could you be overdoing it? Providing too much information can leave them feeling overwhelmed and unsure about the next step. The goal isn’t to teach them everything you know; it’s to create clarity and trust. In this month’s Stump The Guru show, I talked about “Are You Over-Educating And Losing Th…

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From Trick Shots to Life Lessons: Todd Keirstead's Journey Through Skin Cancer and Adaptive Golf 42:41

3M ago42:41

42:41

Send us a text In this powerful episode of The GIG Podcast, host James Cronk welcomes back Todd Keirstead, a PGA professional, world-renowned trick shot artist, and passionate advocate for adaptive golf. Todd shares his deeply personal journey as a skin cancer survivor, detailing his experience with nine surgeries and his mission to raise awareness…

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Are You Using A Sales Script? - Stump The Guru 36:21

4M ago36:21

36:21

Sales scripts are often promoted as the key to success. But let’s be honest—scripts can sound robotic and insincere. If you’re relying too much on a script, you might be missing out on connecting with your prospect on a human level. In this month’s Stump The Guru show, I talked about “Are You Using A Sales Script?”. I've made it my life’s mission t…

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The Stock Market Is Down But Storage Investing Is Strong With Bree Hartman 46:25

4M ago46:25

46:25

Investing in self-storage facilities is booming, but navigating the market in today's economy takes a seasoned pro – and that's exactly who Stacy Rossetti chats with in this episode! Dive deep into the world of self-storage investing with Bree Hartman, founder of Self Storage School, as they candidly discuss the current state of the market. Bree sh…

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Growing the Game: Tiffany Gordon on Women's Crucial Role in Golf's Evolution 50:59

5M ago50:59

50:59

Send us a text In this inspiring episode of The GIG Podcast, host James Cronk sits down with Tiffany Gordon, Vice President of the PGA of Canada and soon-to-be first female president of the organization. Tiffany shares her remarkable 35+ year journey in the golf industry, from her early days as one of only a few female golf professionals to her cur…

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The Coaching Evolution: Building Relationships Technology Can't Replace 49:31

5M ago49:31

49:31

Send us a text In this industry-focused episode of The GIG Podcast, host James Cronk speaks with performance coach Tim O'Connor on strategies that can revolutionize coaching methodologies for golf professionals. Tim, author of "Getting Unstuck" and "The Feeling of Greatness: The Moe Norman Story," brings a unique perspective shaped by his experienc…

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Do You Have A "Sales Roadmap"? - Stump The Guru 27:28

6M ago27:28

27:28

A sales roadmap is often presented as a step-by-step guide to closing deals. But here’s the thing: If your roadmap is focused only on the destination—making the sale—you might be missing something crucial along the way. The journey is about creating trust with your prospects at every step, not just rushing to the finish line. In this month’s Stump …

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Beyond Nominations: Elevating Your Club’s Member Vetting Process 50:10

6M ago50:10

50:10

Send us a text In this insightful episode of The GIG Podcast, host James Cronk welcomes Paul Dank, a leading expert in member vetting from Kennis Member Vetting, to discuss the critical role thorough background checks play in preserving and enhancing club culture. Through compelling real-life examples, Paul reveals common gaps in traditional vettin…

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"Should You Be Overcoming Objections?" - Stump The Guru 29:22

6M ago29:22

29:22

Objections are a common part of the sales process, but here’s a thought: What if trying to “overcome” them is actually working against you? When we push against objections, we’re not connecting with the true concerns of our prospects. Instead of seeing objections as hurdles to overcome, let’s see them as opportunities to listen and understand. In t…

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How Stacy Went From Owning 0 To 15 Self-Storage Facilities Without Using Her Own Money 1:28:17

7M ago1:28:17

1:28:17

In this episode, Stacy Rossetti shares her incredible journey from knowing nothing about self-storage facilities to owning 15—all without using her own money. She opens up about her early days in real estate, flipping houses during the downturn, and learning the art of raising capital and structuring creative deals. Stacy reveals how a life-changin…

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Is Information Really What Your Prospects Want From You? - Stump The Guru 30:17

7M ago30:17

30:17

We often assume that more information is what our prospects need. But what if that’s not the case? In reality, giving too much information too soon can overwhelm them and drive them away. What they really want is clarity, confidence, and trust in you—not a firehose of facts. In this month’s Stump The Guru show, I talked about “Is Information Really…

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Are You Defending Yourself When Challenged? - Stump The Guru 31:17

9M ago31:17

31:17

When you're challenged by a prospect, your first instinct might be to defend yourself. But what if that’s not the best response? Defending yourself can create a barrier between you and the prospect, making it harder to build trust. Instead of pushing back, what if you leaned in with curiosity and understanding? In this month’s Stump The Guru show, …

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Student Showcase: How Mark Syndicated His First Storage Deal 53:38

9M ago53:38

53:38

Mark Ameerali, a student of Stacy Rossetti's Storage Nerds program, shares the incredible story of how he found and acquired his first self storage deal. He dives deep into the challenges he faced, the importance of finding the right partner, and the strategies he used to analyze the deal and uncover hidden value. Discover how Mark doubled the prop…

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Are You A Trusted Advisor Or A Trusted Authority? - Stump The Guru 21:26

9M ago21:26

21:26

As a highly competent advisor with years of experience, it’s easy to assume that your accrued expertise is all you need to successfully acquire new clients at a steady pace. You have a respectable book of business that you’ve built over the years delivering dependable advice and tremendous value. Clients are happy and your business is relatively st…

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Why Relying On Referrals Is A Liability - Stump The Guru 22:39

11M ago22:39

22:39

For a long time, referrals were the “I’ve made it, I’m good at what I do, I don’t need to market myself,” safe zone for many advisors. As referrals started coming in, there was a sense of relief that you could keep your foot on the brake and not have to worry about stepping on the marketing pedal to accelerate your practice. But waiting for your ph…

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Are Prospects Slipping Through Your Fingers?- Stump The Guru 25:21

11M ago25:21

25:21

What could be worse than having a qualified prospect who you can help, slip through your fingers and vanish? You did everything right in the initial conversation. You were friendly, gave them great information, and you didn’t pressure them to move forward. But at the end they say: “Thank you so much for your time. Let me think about it, and if I’m …

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How to End the Sales Conversation, Without Ending The Sale - Stump The Guru 28:17

1y ago28:17

28:17

Our instinct to gaining a new paying client during the sales conversation, subconsciously directs our thinking to keeping the sales conversation constantly moving forward -- so we don’t lose momentum, ending in losing the potential client. So, when an initial sales conversation with a prospect runs out of steam, and feels like it should reach some …

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The #1 First Step Secret On Getting Started In Self-Storage Investing 59:05

1y ago59:05

59:05

Want to know the real key to launching your self-storage investment journey? In this episode, Stacy Rossetti reveals the #1 first step secret to starting strong in self-storage investing. Discover why understanding the market and focusing on foundational strategies are crucial for your success. Stacy discusses the critical components of finding, fu…

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Navigating Crisis With Confidence: Expert Strategies for Club Managers 44:20

1y ago44:20

44:20

Send us a text This episode of The GIG Podcast features an enlightening discussion with Laurie Martin, also known as "Trauma Mumma," who brings over three decades of experience in risk deterrence and crisis/trauma education to the table. With a history of responding to major global crises like 9/11 and the Oklahoma City bombing, Laurie offers profo…

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How To Choose The Best Market To Look In Based On What You Can Spend For Purchase 45:27

1y ago45:27

45:27

Stacy Rossetti dives deep into the world of self-storage investing, offering a comprehensive guide on how to invest in self-storage properties. Whether you're new to the industry or looking to expand your portfolio, Stacy shares her expert insights, making this a must-listen for anyone interested in unlocking the potential of this lucrative market.…

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Seven Ways To Invest In Self-Storage 49:52

1y ago49:52

49:52

Unleash your inner property mogul and embark on a journey of financial freedom with our expert guide to self-storage investing. In this insightful episode, seasoned investor Stacy Rossetti shares her invaluable knowledge on identifying and acquiring underperforming storage facilities. Learn how to maximize revenue, minimize expenses, and navigate v…

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Do You Have "The Curse of The Mastery"? - Stump The Guru 26:43

1y ago26:43

26:43

Being an expert often comes with what I call “the curse of mastery” – when someone tells you about their problem, you immediately begin trying to solve it – because you can. The curse of mastery also comes with this belief: solving problems for your prospects up front, is how you prove your value by showing them you know your stuff. But the truth i…

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Student Showcase Armaan Makes $1 Million Selling His 1st Facility 37:17

1y ago37:17

37:17

Self-storage facilities have proven to be a stable investment option, providing investors with reliable cash flow and long-term appreciation. In this episode, Stacy Rossetti interviews Armaan Premjee, who shares his journey from novice to successful self-storage investor. Armaan recounts how he dived into the self-storage market in early 2021, navi…

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How To Get Better Google Reviews For Your Storage Facility With Kale Leavitt 45:35

1y ago45:35

45:35

Looking to boost your storage facility's online reputation? This episode explores the critical role of storage facility reviews in attracting new tenants. Host Stacy Rossetti and guest Kale Leavitt discuss innovative strategies for generating and managing Google reviews. Learn how automated systems can streamline the review process, the importance …

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Driving Revenue - How Noteefy is Revolutionizing Tee Time Reservations 50:41

1y ago50:41

50:41

Send us a text In this episode of The GIG Podcast, James Cronk interviews Jake Gordon, CEO & Co-Founder of Noteefy, a groundbreaking tee time-reservation and booking platform designed to optimize revenue for golf course operators. The discussion explores Jake's path from discovering his passion for golf as an adult to co-founding Noteefy, a company…

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3 KPI's For Analyzing Your Storage Facility Competition 47:43

1y ago47:43

47:43

In this episode, join host Stacy Rossetti as she delves into the essentials of understanding your storage facility competition. With storage facility competition heating up, it's more important than ever to know how to analyze and outperform your rivals. Stacy breaks down the three critical KPIs that will give you an edge, sharing insights from her…

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Navigating the New Era Of Golf Marketing 49:14

1y ago49:14

49:14

Send us a text In this insightful episode of The GIG Podcast, we sit down with James Wilkinson, the innovative Founder and Managing Director of Albatross Digital, to explore the transformative changes in golf marketing that are currently happening around us. As the golf industry continues to evolve, staying ahead of the curve is crucial for club ow…

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Why Your Prospects Won’t Take the Next Step - Stump The Guru 31:40

1y ago31:40

31:40

How many times have you had an initial consultation with a new qualified prospect, where no matter how well you explained your process, they just wouldn’t take the next step with you? For most advisors, it’s far too many. Somewhere in the conversation the momentum is lost, they don’t return your calls, don’t respond to your emails, and you never fi…

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What Most People Forget When Running Deal Analysis On A Storage Facility 55:56

1+ y ago55:56

55:56

Are you ready to navigate the complex world of self-storage investments? Join Stacy Rossetti in this episode as she battles through technical glitches and office moves to bring you a treasure trove of insights and success stories. Dive into the nitty-gritty of a student’s recent storage facility deal, unravel the secrets of the deal analyzer tool, …

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Are You Doing Free Consulting? - Stump The Guru 27:11

1+ y ago27:11

27:11

A funny thing happens when you have an initial conversation with a potential client. When they start sharing their challenges with you, you probably can’t help yourself but to do what I call “free consulting”. Free consulting is when you provide information and education to prove you know your stuff. It assumes they’re making their decision to hire…

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How To Determine Your Pricing For Your Facility Units 47:00

1+ y ago47:00

47:00

Ready to crush it in self-storage? Even with a smaller budget? In this episode, Stacy Rossetti dives deep into the secrets of managing your self-storage facilities for maximum profit. Learn how to leverage pricing strategies, promotions, and dynamic pricing to keep your units rented and your cash flowing. Discover the key differences between primar…

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How Much Money Do I Need To Invest In Self-Storage 43:09

1+ y ago43:09

43:09

Ever wondered how to break into self-storage investing without a ton of upfront cash? Stacy Rossetti breaks down how to buy a storage facility with little to no investment money in self-storage, giving insights on different investment approaches. With her trademark enthusiasm and wealth of experience, she lays out various strategies for aspiring in…

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Figuring Out Which Storage Market You Should Be In 46:40

1+ y ago46:40

46:40

Are you ready to dive into the world of self-storage investments but unsure which storage market to be in? Stacy Rossetti helps you figure it out in this episode, navigating the competitive market of storage facilities. Fresh from a two-day boot camp, she explores strategies for creative deal structures and securing private money to overcome the hi…

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Six Most Important Parts Of Storage Facility Management 49:11

1+ y ago49:11

49:11

From keeping units occupied to ensuring customers’ satisfaction, storage facility management goes far beyond simply renting out space. Effective management is essential for delivering exceptional service and maximizing profitability in this dynamic industry. Stacy Rossetti delves into the intricacies of storage facility management, sharing insights…

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Is The Hard Sell Obsolete? - Stump The Guru 27:55

1+ y ago27:55

27:55

As an advisor, the last thing you want is to be labelled as a stereotypical “sales person”. But when your prospects don’t give you enough information in your initial conversation, you begin educating them and fall into “free consulting” mode. You’re a fiduciary, you have their best interest at heart, but they keep you at bay shopping around, seeing…

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How To Manage Your Storage Facility Remotely 47:38

1+ y ago47:38

47:38

In the past, managing storage facilities meant having staff physically on-site to handle everything from tenant rentals to security. But thanks to technology advancements, remote management of storage facilities is becoming increasingly popular. Stacey Rossetti, the host of the Storage Nerds Podcast, reveals how management software helps you in man…

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Hiring A Virtual Assistant To Find You Facilities To Buy 48:20

1+ y ago48:20

48:20

Feeling overwhelmed by the property search for your business? This episode reveals a secret weapon: virtual assistants. Join host Stacy Rossetti and her rockstar VA, Sherbene, as they crack the code on real estate acquisitions. Thinking DIY or hiring a pro? We've got you covered! Learn Stacy's step-by-step process, from building targeted lead lists…

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Student Showcase: Rick Uses 3rd Party Management to Manage His Facilities 42:39

1+ y ago42:39

42:39

Rick's journey into the world of self-storage investing makes for an insightful episode you won't want to miss! Starting with a background in accounting and real estate, Rick shares his strategic transition from other real estate projects to self-storage ventures, guided by expert Stacey Rossetti. Discover how he leverages her turnkey program for c…

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Skip The Bidding Wars: Own Self-Storage Instantly With This Liquidation Method 49:25

1+ y ago49:25

49:25

Stop wasting time chasing deals - own your self-storage instantly! This episode is your golden ticket to the booming self-storage market. Today, host Stacy Rossetti unlocks the secrets of her proven turnkey process, showing you as she navigates into the Atlanta Storage Facility. Stacy’s liquidation removes the barriers to finding quality deals in s…

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Earn 6 Figures Teaching Golf 37:31

1+ y ago37:31

37:31

Send us a text Are you ready for a mind-blowing revelation? The unexpected truth about boosting your golf coaching business's profitability and efficiency will leave you in awe. Get ready to discover a game-changing approach that's surprisingly effective in increasing your income and the satisfaction of your students. Curious to know more? Tune in …

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Mastering The Deal: Your Step-by-Step Guide To Self-Storage Deal Analysis 49:07

1+ y ago49:07

49:07

Equip yourself with the knowledge to make winning self-storage investments. The Step-by-Step Self-Storage Deal Analysis provides a powerful framework for analyzing every aspect of a potential property. Join Stacy Rossetti as she guides you through leveraging the Self-Storage Deal Analysis to maximize your deal profits. In this episode, you'll learn…

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Fund Your $3M Storage Facility Using Creative Deal Structures 41:07

1+ y ago41:07

41:07

Closing deals doesn't just happen by chance. Today, Stacy Rossetti dives into two key skills you need to master: understanding how to raise capital and crafting creative deal structures. By honing these abilities, you'll be equipped to secure the best possible outcomes in your negotiations. Love the show? Subscribe, rate, review & share! http://sta…

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How to Become Problem-Centric in Your Approach - Stump The Guru 23:58

1+ y ago23:58

23:58

Your prospect won’t allow you into their world unless they perceive you as being selfless in your intentions. But unless your advisory practice is a non-profit entity, being selfless in your intentions is completely at odds with your need to make the sale. How do you reconcile this paradox? In this month’s Stump The Guru show, I spoke about “Does B…

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Warm Springs Facility For Sale: A Case Study On Maximizing Profitability 49:06

1+ y ago49:06

49:06

Have you ever wondered how a self-storage facility can become a cash cow? This episode dives deep into a real-life case study: the Warm Springs facility, currently up for grabs. We'll dissect its potential, analyze market trends, and uncover the secrets to maximizing profitability in the self-storage industry. Don't miss out. Tune in and unlock the…

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Find The Right Facility: Your Guide To Self-Storage Strategic Acquisitions 54:00

1+ y ago54:00

54:00

In the ever-growing self-storage market, knowing how to acquire the right facility is key to maximizing your profits. This podcast episode dives deep into the world of self-storage buying, giving you the tools and knowledge to make smart investment decisions. We'll explore essential steps like market analysis, property evaluation, and deal negotiat…

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Does Being Too Friendly Come With Downsides? - Stump The Guru 29:33

1+ y ago29:33

29:33

Many advisors have been conditioned to believe that their prospects must like them first before they’re willing to become a paying client. If you eavesdropped inside a typical initial conversation between an advisor and their prospect, you’d probably hear a lot of chit-chat about trivial things, that may not relate to their challenges. The problem …