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Talent Intelligence Collective Podcast

Alison Ettridge, Alan Walker and Toby Culshaw powered by Lightcast

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A podcast about all aspects of Talent Intelligence, Talent Research, Talent Analytics, Labor Intelligence, Human Capital Intelligence, Competitor Labor Intelligence. This is a sister podcast to the main Facebook group https://www.facebook.com/groups/talentintelligencecollective
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Cloud Realities

Capgemini

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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Capital H Podcast

Deloitte US

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Human Capital is no longer just an HR issue—it's a critical focus for today's workforce, C-Suite and boardroom. Join hosts Kyle Forrest and David Mallon for a front-row seat to insights derived from Deloitte's ongoing research and collaboration with organizations across industries and sectors. Making humans better at work and work better for humans™.
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Talent Draup is your go-to for in-depth conversations with senior HR leaders from around the world. In each episode, we delve into the strategies and brains that drive talent in successful organizations today. Join us as we dig deep into topics like strategic workforce planning, global location strategies, predictive analytics, and skills-based hiring. Our guests share their experiences and best practices, offering valuable insights for HR professionals seeking to navigate the complexities o ...
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The Changing State of Talent Acquisition cuts through the noise in the crowded world of recruitment marketing, employer branding, workforce intelligence, and AI. Hosted by Graham Thornton, President of Consulting & Growth at Talivity, this podcast brings you unfiltered conversations with industry founders, practitioners, and the occasional contrarian who's actually doing the work – not just selling you on it. We're not here to hype the next big thing. We're here to help you separate signal f ...
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Tune In To Talent talks about the ever-evolving landscape of talent needs, exploring strategies and insights that drive innovation and growth. From hiring the brightest minds to nurturing exceptional teams, we're here to talk about how to unlock the full potential of your organization.
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Ends with Z

Juan Fernandez, Cecile Munoz, Shawn Meaux

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Hi, we are Juan Fernandez and Cecile Munoz. We are fascinated by the intersection of business and relationships and how to thrive in your life. In this podcast, we explore issues affecting the workplace and how it impacts culture, interpersonal relationships, and how to grow as a human being. What makes us qualified? Juan Fernandez has covered some of the biggest stories in the Southland Los Angeles as part of the CBS News. His favorites include Presidential visits and the arrival of the Spa ...
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For nearly a decade, this podcast has explored how people, organizations, and technology shape the future of work. Now, as The Adaptive Futures Podcast, the journey continues with deeper conversations about what it means to adapt and thrive in an age of Ai and constant disruption. Each week, host Al Adamsen sits down with executives, innovators, and change-makers to hear their personal stories—how they got to where they are, what they’re working on today, and what they believe the future of ...
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Modern HR

Informa TechTarget

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Modern HR explores how technology is helping to automate human resource departments and transforming HR into a collaborative process that touches every corner of the organization. TechTarget editors talk with HR executives, consultants and vendors about the latest developments in talent management, core HR, and the employee experience, as well as the innovative strategies driving 21st-century people management that prioritizes employee growth and development.
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Catalyst

Launch by NTT DATA

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Catalyst, Launch by NTT DATA’s podcast hosted by Tammy Soares, puts humans at the heart of transformation. Each week, visionary leaders and changemakers share how creativity, technology and human insight are reshaping business, culture and the future of work. From platform innovation to AI and design leadership, Catalyst isn’t just about what’s next in tech — it’s about shaping business, technology, and culture through a human lens and spotlighting the visionaries paving the way forward. Lea ...
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Who Gets What?

Morton Marcus/John Guy

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Distribution of goodies in our society is determined by families, firms, and governments. Attempts to change how rewards and punishments, benefits and costs, are spread through the population cause conflict. The hosts are an economist, Morton Marcus, and a financial advisor, John Guy. Expect whimsy.
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Computing editor Tom Allen talks to tech execs about their challenges, their passions and, of course, their technology - from AI to zero-days, and everything in between.
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The Boardroom Daily Brief is a daily business podcast for executives, board members, and leadership-minded professionals who want fast, strategic insights. Hosted by Ash Wendt, each episode delivers breaking business news, leadership strategy, governance insights, and talent development advice—without the fluff. Whether you're a CEO, investor, or rising leader, you'll get clear, actionable intelligence to navigate boardroom decisions, stay ahead of market trends, and lead with confidence.
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TribePod is where the future of talent acquisition comes to life. Hosted by Matt Staney, Founder and Principal Consultant of Proactive Talent, this podcast dives into the rapidly changing world of recruiting, exploring emerging trends in hiring, AI, and employer branding. With candid conversations and insightful interviews, TribePod brings together thought leaders, industry experts, and practitioners who aren't afraid to challenge conventional wisdom. Whether you're looking to sharpen your r ...
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We probe the sharpest minds in AI in search for the truth about what’s real today, what will be real in the future and what it all means for businesses and the world. If you’re a builder, researcher or investor navigating the AI world, this podcast will help you deconstruct and understand the most important breakthroughs and see a clearer picture of reality. Follow this show and consider enabling notifications to stay up to date on our latest episodes. Unsupervised Learning is a podcast by R ...
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Talking Talent Solutions is a podcast from DZConneX, a leading international total talent solution provider and outsourcing company owned by Day & Zimmermann. Each episode of this podcast will highlight how Total Talent Solutions – which include MSP, RPO, direct sourcing, consulting, and more – can help organizations across industries solve complex talent needs while helping decrease their costs and improve their business operations. Subscribe to this series to learn the benefits of a holist ...
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Welcome to CX with SG. Let's learn AI, Data and Customer Experience CX-CRM with Sourajit Ghosh (SG). What I learn, I think, I share 🙂 Welcome to my personal knowledge journal — a podcast where AI reflects on what I’m learning, I'm thinking, I am writing, rough study notes from these domains: 1) Customer Experience (CX), CRM, E-commerce, Marketing, Sales & Service, Lead-to-Cash 2)Artificial Intelligence (AI), Data Engineering, Enterprise Architecture 3) Technology & Business Thought Leadershi ...
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Transformation Every Day

Alexander Greb & Johannes Langguth

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Expert Insights and Stories on SAP and beyond. Transformation Every Day is the podcast for anyone passionate about Digital Transformation done right in the SAP universe. Join hosts Alexander Greb and Johannes Langguth, along with leading experts from SAP and beyond, as they dive deep into what successful digital transformation really takes. Get ready for candid conversations, inspiring experts insights, best practices and practical strategies to drive impactful change in your organization.
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Leveraging AI

Isar Meitis

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Dive into the world of artificial intelligence with 'Leveraging AI,' a podcast tailored for forward-thinking business professionals. Each episode brings insightful discussions on how AI can ethically transform business practices, offering practical solutions to day-to-day business challenges. Join our host Isar Meitis (4 time CEO), and expert guests as they turn AI's complexities into actionable insights, and explore its ethical implications in the business world. Whether you are an AI novic ...
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The Vinny Vegas Vibes Podcast — where redemption meets hustle, and comebacks shine. Hosted by Vince Carol, entrepreneur, consultant, and creator of the Side Hustle Masterclass, this show delivers raw stories, money moves, and mindset shifts from the grind to greatness. Each episode unpacks blueprints on brand building, side hustles, and personal growth — mixed with cultural insights, motivational breakdowns, and unfiltered conversations with guest features. This isn't just another podcast — ...
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Does Logistics Matter?

Martijn Graat - LogisticsMatter

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LogisticsMatter is an independent platform that shares news and insights on trends and innovations in supply chain and logistics. LogisticsMatter's Founder Martijn Graat talks to thought leaders in the industry. Hosted on Acast. See acast.com/privacy for more information.
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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Breaking The Chain

Nathaniel Chapman & Terentia Browne

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Welcome to Breaking the Chain, brought to you by Impel Talent! In this podcast, you can expect critical discussions, expert career advice, and thought-provoking conversations with industry leaders and innovators. So whether you’re climbing the career ladder, building a team, or redefining leadership, there’s something here for everyone.
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This podcast explores the future of sales performance, giving Chief Revenue Officers and other growth leaders the insights, tools, and stories they need to lead with confidence. Through candid conversations with top executives, analysts, and tech innovators, we uncover how to harness data, optimize talent, and build tech-enabled sales teams that win. Listeners will walk away with actionable strategies to drive growth, outpace change, and future-proof their revenue engine.
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The Artificial Intelligence Show

Paul Roetzer and Mike Kaput

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The Artificial Intelligence Show (formerly The Marketing AI Show) is the podcast that helps your business grow smarter by making AI approachable and actionable. The AI Show podcast is brought to you by the creators of the Marketing AI Institute, AI Academy for Marketers, and the Marketing AI Conference (MAICON). Hosts Paul Roetzer, founder and CEO of Marketing AI Institute, and Mike Kaput, Chief Content Officer, break down all the AI news that matters and give you insights and perspectives t ...
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Sunny's Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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Lesley’s Lessons: Your Green Light Confidant

Lesley D. Nurse | Your Green Light Confidant

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Welcome to Green Light Confidential with Lesley D. Nurse — where every story is an invitation to heal, rise, and reclaim your life. Through powerful reflections, breakthrough moments, and grounded wisdom, this podcast helps you move past cycles of waiting, overthinking, and second-guessing. Ready for your breakthrough? It’s already on the way. Tune in. Tap in. Glow up.
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Six Pixels of Separation - Mitch Joel's weekly conversation with business leaders, thinkers, innovators and cultural icons. The show is about insights and provocations on brands, consumers, technology, business and how connected we've all become.
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Intel on AI

Intel Corporation

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Tune in as we dissect recent AI news, explore cutting-edge innovations, and sit down with influential voices shaping the future of AI. Whether you're a seasoned expert or just dipping your toes into the AI waters, our podcast is your go-to resource for staying informed and inspired. #IntelAI @IntelAI
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We interview some of the best entrepreneurs, experts and executives in the tech and eCommerce space. We want to share their perspective on the current trends, their stories about success and failure and how they attract and recruit talent. Our aim is to keep it real and simple - share the relevant lessons and have an open conversation. Follow-ups on our website for more details: https://www.alcottglobal.com/
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AI First with Adam and Andy: Inspiring Business Leaders to Make AI First Moves is a dynamic podcast focused on the unprecedented potential of AI and how business leaders can harness it to transform their companies. Each episode dives into real-world examples of AI deployments, the "holy shit" moments where AI changes everything, and the steps leaders need to take to stay ahead. It’s bold, actionable, and emphasizes the exponential acceleration of AI, inspiring CEOs to make AI-first moves bef ...
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A master-class in personal and professional development, ultra-athlete, wellness evangelist and bestselling author Rich Roll delves deep with the world's brightest and most thought provoking thought leaders to educate, inspire and empower you to unleash your best, most authentic self. More at: https://richroll.com
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Project Management Masterclass is the ultimate podcast guide for transforming project managers into project leaders. Hosted by Brittany, a seasoned Project Management Professional, this show was born from a moment of realization—feeling invisible and unheard in the workplace until she discovered the true value she could bring: bridging the gap between vision and execution. The truth is, it's not just technical expertise that drives project success. Organizations struggle not because of a lac ...
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HR in Review is a podcast that brings you interviews with leading HR practitioners, academics and consultants. We cover a host of HR related topics like HR strategy, technology, recruitment, training, diversity, employment law, reward and wellbeing. Guests also share personal experiences and career tips, resulting in a varied and interesting discussion which we hope will provide you with useful and actionable advice, while also being an enjoyable and stimulating listen. HR in Review is produ ...
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CGMA Magazine

Financial Management (FM) magazine

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The CGMA Magazine podcast series features conversations with executives and thought leaders in management accounting. We discuss topics including governance, risk management, performance management, technology, corporate strategy, and leadership. Interviews are conducted by CGMA Magazine editors.
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The HC Commodities Podcast

Paul Chapman, HC Group

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For related content and to find out more about HC Group, a search firm dedicated to the energy & commodities sector, visit https://www.hcgroup.global Each day, around the world, we have fascinating one-on-one conversations with our connections in the commodities sector. Our collaborators are uniquely informed, creative and inspirational in their fields. We want to provide our community a seat alongside us, listening in to these conversations in that special way podcasting provides as we tack ...
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The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by Eptura™, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible "friction-free" workplace experiences that fuel employee productivity, tech innovation and optimal space utilizati ...
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This final episode synthesizes the agentic enterprise vision. We explore how operating models, governance, and architecture converge to support autonomy at scale. The discussion highlights structural transformation rather than incremental change. Listeners will gain a holistic understanding of what it means to engineer an agentic enterprise respons…
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Send us a text Eric Cheng is co-founder and CEO of Jobright, the AI career copilot serving more than 550,000 users. After building core backend systems at Box and scaling Fangcloud to acquisition, he turned his focus to fixing what’s broken in hiring. His perspective blends engineering depth with a human-centered approach to matching talent and opp…
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Episode 43: David Edwards — Cracking the Code on Strategic Workforce Planning David Edwards has spent decades transforming strategic workforce planning from organisational afterthought into boardroom priority. Currently Head of Workforce Planning at Ericsson and founder of consultancy Dark Artistry, he's built SWP functions inside global enterprise…
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OpenAI has officially declared a "Code Red," reportedly delaying future product launches to frantically shore up ChatGPT against a resurgent Google. This defensive pivot comes just as Google unveils Gemini 3 Deep Think and Workspace Studio, powerful new tools that allow users to build autonomous agents without writing a single line of code. On this…
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The Growing Tax Strike Movement. Thousands Refuse to Pay Taxes. The Scam That Revealed How Broken the AMERICAN TAX System Is! The Minnesota daycare fraud didn’t just steal billions — it shattered the social contract. People work, pay taxes, and expect basic enforcement. What they got instead was a system with no guardrails, no urgency, and no accou…
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📢 Want to thrive in 2026? Join the next AI Business Transformation cohort kicking off January 20th, 2026. 🎯 Practical, not theoretical. Tailored for business professionals. - https://multiplai.ai/ai-course/ Learn more about Advance Course (Master the Art of End-to-End AI Automation): https://multiplai.ai/advance-course/ Will AI automate your workfo…
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This week on Catalyst Tammy chats with Parisa Zander, a seasoned professional in the tech industry who recently retired after a successful career spanning nearly three decades at companies like Meta, Samsung and Microsoft. Parisa discusses the challenges of being a woman in tech, the importance of finding one's voice, and the values that guide her …
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A Google principal engineer claims Claude Opus 4.5 completed a year's worth of work in a single hour. Now, the industry is grappling with a sudden, massive leap in coding capabilities that has experts warning that everything is about to change. In this week’s episode, Paul Roetzer and Mike Kaput dissect the signals that we may have entered the "sin…
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Bryan Berthold a Global Workplace Experience Leader at Cushman & Wakefield where he is passionate about helping organizations quantify and elevate people, place, and performance. Mike Petrusky asks Bryan about the latest report from Cushman & Wakefield called "Reimagining Workplaces: Why Efforts Fall Short—and How to Get It Right" where he shares w…
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Today's guest is Tami Craig Schilling, Vice President of Agronomic Digital Innovation at Bayer Crop Science. Tami brings decades of expertise in agricultural sales, R&D, and digital tools for farmer support. Tami joins Emerj Editorial Director Matthew DeMello to explore how generative AI delivers localized recommendations across the plan-plant-grow…
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Send us a text Henrik Werdelin is a founder and investor who has spent more than a decade building companies at the intersection of culture, technology, and consumer behavior. He co-founded BARK, the public company that redefined how millions of dog parents connect with their pets, and Prehype, the startup studio behind brands like Ro and Audos. In…
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MAGA Is Tired of Talk—Where Is the Action? Andrew Branca. ACU New Talent Alert. MAGA: people are tired of slogans and social-media clips. They want to see action, timelines, measurable results — not trailers, hype videos, or press statements saying “we’re just getting started.” Supporters understand courts will fight back. They understand judges wi…
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Access Group runs a vast, acquisition-led IT estate while supporting mission-critical services such as NHS payroll. Tom speaks with regional technology director Rolf Krolke about how the organisation designed a scalable reference architecture that delivers resilience, flexibility and near-zero downtime across private and public cloud environments. …
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In this episode, we delve into the complexities and essentials of quality and regulatory roles in the medical device industry. Our esteemed guest, Jennifer Mascioli-Tudor, CEO and founder of JMT Compliance Consulting, shares her wealth of experience from top MedTech companies, underscoring the importance of proactive quality management, project man…
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Mark Manson is the author of The Subtle Art of Not Giving a F*ck and host of the Solved podcast. Back for his third appearance (eps. 476, 882), we skip the backstory and pull questions from a fishbowl. We discuss vanity goals versus values-aligned goals, why procrastination is really about emotional avoidance, the trap of people-pleasing, how to di…
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Today's guest is Baker Johnson, Chief Business Officer at UJET. UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience. Baker joins Emerj Editorial Director Matthew DeMello to explain why conversational and agentic AI often fall short in CX, and how legacy processes and fragmented data prevent…
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Growing a business isn't just about what you build, it's about who you build it with. In this episode, Nathaniel Chapman speaks with Abigail Wilmore about the power of fractional CPOs and why leadership matters earlier than most businesses expect. Follow Impel Talent LinkedIn: Impel Talent Twitter: @ImpelTalent Facebook: @Impel Talent Instagram: @I…
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Don't Live in Fear. Seek God Daily! D. Todd Christofferson Talks to Young Adults. ACU Sunday Series. Todd Christofferson has a powerful message for every young adult. You are not alone, and you need not live in fear of failure! He explains the power of taking life one day at a time and trusting that the Lord is actively working on your behalf. Watc…
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Welcome to episode #1017 of Thinking With Mitch Joel (formerly Six Pixels of Separation). At a time when technology promises limitless capability yet leaves so many people mentally depleted, the question is no longer whether digital tools are powerful, but whether we know how to live with them. Paul Leonardi is a leading expert on digital transform…
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Near-Death Experience Expert Dr. Jeffrey Long. This Past Weekend w/ Theo Von. ACU Saturday Series. Watch this video at- https://youtu.be/RfOGrMfcMPg?si=TO91iinJ8GHL59J6 Theo Von 4.4M subscribers 2,715,431 views Jan 23, 2024 This Past Weekend w/ Theo Von Dr. Jeffrey Long is a physician, author and researcher of near-death experiences. His book “Evid…
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Kevelyn Guzman talks about leadership, empowerment, and innovation in real estate, and how inclusive, people-centered leadership can drive performance and lasting success. Kevelyn is Regional Vice President at Coldwell Banker Warburg in New York City, one of New York City's oldest and most respected independent luxury real estate firms. She is a ch…
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This episode examines why many CX initiatives stall despite significant investment. We introduce four defining CX outcomes that distinguish organizations that truly transform from those stuck in incremental improvement. The discussion explores how misaligned incentives, fragmented ownership, and surface-level metrics reinforce inertia. Listeners wi…
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This episode outlines what it means to become an AI-centric enterprise—not by deploying tools, but by redesigning how the organization operates. We explore how leadership, governance, talent, and execution models must evolve as AI becomes embedded in daily decision-making. The discussion addresses why traditional hierarchies and approval chains str…
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This episode explores how enterprises must rethink architecture in a world defined by massive data volumes, real-time decision-making, and continuous intelligence. We discuss why traditional system designs collapse under zettabyte-scale complexity and how modern architectures prioritize integration, governance, and adaptability. The conversation hi…
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This episode explores the shift from attention-based digital models to an economy built on algorithmic trust. We discuss how influence, discovery, and decision-making increasingly occur through intelligent systems rather than direct human choice. The conversation highlights why trust, transparency, and credibility now determine visibility and succe…
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In this episode, we explore why traditional CRM systems struggle to keep pace with modern customer expectations and how agentic AI fundamentally changes that equation. Static records, delayed updates, and manual workflows are replaced by intelligent systems that continuously interpret customer signals and recommend actions in context. We discuss ho…
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This episode dives into how AI agents are reshaping commerce by automating decision-making across complex buying and selling motions. We explore how intelligent agents support account planning, deal configuration, pricing decisions, and customer engagement—dramatically reducing friction for both sellers and buyers. The discussion illustrates how mu…
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This episode examines how CRM and customer data platforms work together to create cohesive, intelligent experiences. We explore why treating these systems independently limits insight and execution. The discussion highlights how synchronization enables real-time personalization, operational alignment, and strategic clarity. Listeners will gain a pr…
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by han…
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This episode focuses on how utilities modernize customer experience by unifying asset, operational, and customer data. We explore why legacy utility systems struggle with responsiveness, transparency, and trust. The discussion highlights how integrated data enables proactive service, outage communication, and regulatory alignment. Listeners will ga…
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This episode examines what separates effective enterprise data strategies from costly, underperforming initiatives. We explore why data value emerges not from accumulation, but from alignment with decision-making, execution, and accountability. The discussion addresses common pitfalls such as siloed ownership, unclear governance, and misaligned inc…
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In this episode, we explore how high-tech companies bring together fragmented data universes to drive smarter engagement and execution. We discuss why siloed product, usage, sales, and service data prevents organizations from seeing customers holistically. The conversation highlights how unified data architectures enable faster insights, coordinate…
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This episode focuses on what it truly takes to build AI systems that enterprises can trust at scale. We walk through the full AI lifecycle—from design and development to deployment, monitoring, and continuous validation—highlighting why trust cannot be bolted on after the fact. The discussion explores how bias, drift, opacity, and unmanaged autonom…
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This episode introduces a sensory model of organizational strategy—how enterprises perceive signals, interpret meaning, and respond effectively. We explore why many organizations fail not from lack of intelligence, but from poor sensing and delayed response. The discussion connects strategy to awareness, feedback loops, and execution readiness. Lis…
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In this episode, we discuss why AI can no longer be treated as a technology initiative or isolated innovation effort. Instead, AI strategy is enterprise transformation—reshaping operating models, governance, risk management, and leadership accountability. We explore the dangers of fragmented adoption, unmanaged autonomy, and disconnected data strat…
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This episode explores how retailers use customer data platforms to compete in highly dynamic markets. We discuss why personalization, speed, and consistency are now baseline expectations. The conversation highlights how unified customer intelligence supports merchandising, marketing, and experience design. Listeners will learn how data-driven retai…
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This episode explores how integrated customer experiences drive exponential revenue growth. We discuss why disconnected touchpoints create friction, churn, and missed opportunities. The conversation highlights how alignment across sales, service, and product engagement unlocks compounding value. Listeners will learn how experience integration impro…
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This episode explores why customer experience is often the missing link in post-merger integration. We discuss how fragmented systems, brands, and processes create confusion that undermines deal value. The conversation highlights how a CX blueprint aligns customer journeys, data, and execution across merged entities. Listeners will gain insight int…
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This episode explores why customer experience cannot be optimized in isolation from the broader value chain. We discuss how misalignment between marketing, sales, operations, and service creates friction that customers immediately feel. The conversation highlights how integrating CX into supply, fulfillment, pricing, and service execution improves …
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This episode examines how automotive organizations unlock value by integrating customer, vehicle, and product data into a unified operating view. We explore why disconnected data systems limit personalization, service optimization, and lifecycle engagement. The discussion highlights how integrated data enables smarter ownership experiences, predict…
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This episode focuses on the role of advanced AI algorithms in reshaping CRM and customer experience strategies. We explore how predictive models, pattern recognition, and adaptive learning systems enable organizations to anticipate customer needs rather than simply react to them. The conversation covers how algorithms power personalization, churn p…
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This episode explores why fragmented CRM systems fail to deliver cohesive customer experiences and how business architecture provides a more durable solution. We discuss how disconnected tools, teams, and metrics create operational blind spots that undermine growth and trust. The conversation highlights how business architecture aligns strategy, pr…
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This episode breaks down the seven foundational pillars that define effective customer experience in modern marketing ecosystems. We explore how data, orchestration, personalization, measurement, and governance work together to create consistent, scalable engagement. The discussion highlights why fragmented MarTech stacks fail to deliver value with…
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This episode focuses on the architectural foundations required to support AI-driven customer experience and CRM systems. We discuss how organizations move beyond point solutions to integrated architectures that support intelligence, governance, and continuous learning. The conversation highlights key design principles such as modularity, explainabi…
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In this episode, we examine why brand trust today is earned through proof rather than promises. Marketing narratives alone are no longer sufficient—customers, regulators, and stakeholders demand evidence embedded in operations, data, and experience delivery. We discuss how organizations undermine brand equity when claims outpace execution and how c…
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