Best Store Manager Development Podcasts (2025)

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APAC Retail: The $32B AI Agent Boom, TikTok Shop & Subscription Trends 13:09

Play Pause

8h ago13:09

13:09

Ngai Yuen Low (AEON) and Ryf Quail discuss the rise of AI shopping agents, how retailers can use "Wrapped" marketing, and the explosion of subscription retail in Asia. Ngai Yuen Low (Managing Director, AEON360) and Ryf Quail (Managing Director, Comexposium APAC) discuss why products need to be "machine-readable" for the next generation of AI agents…

1
A Christmas poem about waiting for the crab rebate + An update from a harvester frustrated with the halibut fishery + New study examines how vitamins such as B12 end up in seafood 16:51

1d ago16:51

16:51

Fisherman Gerald Greenham penned a poem to reflect the frustration over the delayed crab rebate + Conway Caines with an update on the halibut situation in Zone 4R + Erin Bertrand, associate professor of biology at Dalhousie, is a lead author of a new study about how vitamins in the ocean end up in seafood.…

1
106: The Magic Cafe Covers Up Sex Crimes, New Products & The Downfall Of Dan Harlan 2:54:57

4h ago2:54:57

2:54:57

By The Magic Podcast

1
An innovative fishermen originally from Great Colinet Island has been honoured by the Atlantic Canada Marine Industries Hall of Fame + More Christmas recitations from people keeping the tradition alive ... 20:20

1d ago20:20

20:20

We'll hear about the life of fisherman Michael A. Dobbin who was inducted into the Atlantic Canada Marine Industries Hall of Fame + Karen Ennis and Dave Penny are helping to keep the tradition of Christmas recitations alive.

1
"The ‘Pull, Not Push’ Strategy" - How Authentic Community Investment Drives Real Store Traffic | Ashley Brockhurst, Charlesglen Toyota 37:49

6d ago37:49

37:49

What happens when precision from aviation meets creativity in automotive marketing? In this episode, Ashley Brockhurst, Director of Marketing and Health & Safety at Charlesglen Toyota in Calgary, Alberta — “Alberta’s Celebration Destination” — shares how her dealership’s community-first philosophy is redefining what automotive retail can look like.…

1
Pan Maritime Energy Services is developing underwater robotic seabed drills for future offshore wind projects + A couple of Christmas recitations to get you in the spirit 19:55

1d ago19:55

19:55

Moya Cahill, CEO of Pan Maritime Energy Services, says the company is developing robotic seabed drills to support powerful wind turbines that can float in deep water + Harry Ingram and Dave Penny share some Christmas recitations.

1
From ocean conservation to the food fishery, what could be in store in 2026? A year-end conversation with the federal fisheries minister 21:56

1d ago21:56

21:56

What could the new year bring? Federal Fsheries Minister Joanne Thompson discusses issues including ocean conservation, whale-safe fishing gear, the recreational groundfish fishery and the mackerel moratorium.

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Episode 30: Problem Resolution That Builds Trust 2:21

9d ago2:21

2:21

Smoke Break - Episode 30: Problem Resolution That Builds Trust Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the counterintuitive truth that well-handled complaints create stronger customer loyalty than if problems never occurred. Learn immediate response techniques, active listening protocols, ownership mentality regardless of…

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Episode 29: Ethical Upselling and Cross-Selling 2:21

9d ago2:21

2:21

Smoke Break - Episode 29: Ethical Upselling and Cross-Selling Episode Duration: 6 minutes Join host Mike Hernandez as he transforms upselling and cross-selling from potentially sleazy tactics into genuine customer service that builds trust and loyalty. Learn the golden rule of customer-benefit-first selling, pressure-free suggestion techniques, tra…

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Episode 28: Making Personalized Recommendations 2:22

9d ago2:22

2:22

Smoke Break - Episode 28: Making Personalized Recommendations Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how to transform basic product suggestions into personalized recommendations that boost sales while making customers feel genuinely valued. Learn the art of attention-driven selling, strategic timing techniques, and conve…

1
Live Shopping, Ralph Lauren & NRF: The Real Retail Signals This Week 9:55

7d ago9:55

9:55

It’s almost Christmas and this week’s Five Things cuts straight through the noise. Alex and Simon break down what really happened this Black Friday, why the numbers matter less than the format shift, and what live shopping and brand activations tell us about where retail is heading next. From muted UK retail sales and changing Black Friday behaviou…

1
Warm and dry weather this past summer was not good for wild Atlantic salmon, according to latest stock assessment + Harvester on Northern Peninsula has concerns about how the halibut fishery is managed ... 22:03

4d ago22:03

22:03

Atlantic salmon is in the critical zone in most rivers across NL, according to DFO stock assessment biologist Nick Kelly + FFAW inspire council representative Conway Caines says too much of the halibut quota is being left in the water in Zone 4R.

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Should quotas be dropped for cod and other groundfish? + Author of 'Adventures of a Lightkeeper' was interviewed by Russian media + Rum Ragged on recording 'Santa's From the Bight' for new holiday album ... 19:12

11d ago19:12

19:12

In light of new research on seals, fisheries policy analysts Barry Darby and Helen Forsey say DFO should consider dropping quotas for most fish stocks + Barry Porter was surprised a reporter in Moscow was interested in interviewing him about his book "Adventures of a Lightkeeper" + Aaron Collis and Mark Manning on recording Paul Dean's song, "Santa…

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105: Sex Crimes In Magic, Vanishing Inc Are Superstars, Chatting Bollocks & More | The Magic Podcast 2:08:12

2h ago2:08:12

2:08:12

By The Magic Podcast

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How NRF’s Big Show Is Changing: AI Stage, Q&As & 40,000 Retail Pros 16:07

7d ago16:07

16:07

This year, NRF is turning the dial up on everything: AI, interactivity, speakers and scaling a 40,000‑person global audience. In this episode, I sit down with Jill from NRF to unpack how the team is bringing the 2026 global theme “The Next Now” to life at the Big Show in the US – and why this could be one of the strongest speaker lineups yet. We di…

1
Harbour buoys returning to Petty Harbour after fish harvester concern + Why can't people in Flat Bay get more access to American eels? + A new way to see the lights of Port de Grave this Christmas 22:41

12d ago22:41

22:41

Harbour authority president Reg Best says buoys will be returning to Petty Harbour as fishing activity is still ongoing + DFO resource management director Julie Diamond says there could be changes coming to NL's recreational eel fishery + Jennifer Yetman, owner of Old Salty Dog Excursions, says they're offering boat tours to see the lights of Port …

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How Place Vendôme Became a Top 3 Luxury Mall in the Middle East | Shane Eldstrom (CEO, United Developers) 5:32

8d ago5:32

5:32

In this episode, recorded at MAPIC in Cannes, we sit down with Shane Eldstrom, CEO of United Developers, the company behind Place Vendôme in Qatar – a project that has already become the #3 shopping centre for high-end fashion in the entire Middle East, just a few years after opening. Shane breaks down what makes Qatar’s retail market so distinctiv…

1
“Hospitality First” — The Signature 2.0 Experience That’s Changing How Guests Buy Cars | JB Burnett, GM at Preston Auto | Multi-Store Operator 49:26

13d ago49:26

49:26

What happens when a dealer group bets big on hospitality, culture, and process, instead of pressure, price, and tradition? Today, multi-store operator JB Burnett joins me to unpack the launch of his brand new Ford Signature 2.0 store, the first of its kind in the world, and why the guest experience is now his most powerful competitive advantage. We…

1
They make fibreglass and aluminum boats, we'll meet some of the people behind Green Bay Fibre Products in King's Point + Proceeds from a stained glass panel that was auctioned will help to rebuild two ... 22:57

13d ago22:57

22:57

Meet Brad Burt, owner of Green Bay Fibre Products; employee Rondell Canonigo; and boat buyer Reg Baker + She says this is a gift with a lot of meaning, Nicole Parker of Alberta was the highest bidder for a stained glass panel depicting a Quidi Vidi stage destroyed by fire.

1
Why the FFAW wants to map all fishing areas on Nfld's south coast + Alex Hickey chats about his latest book, 'Evening Star: The Final Voyage of the Schooner Hesperia' 22:49

1d ago22:49

22:49

FFAW secretary-treasurer Jamie Baker on why the union is looking for input to map fishing areas from the Burin Peninsula to Port aux Basques + Author Alex Hickey talks about writing "Misfortune Bay: The Loss of the Albatross" and "Evening Star: The Final Voyage of the Schooner Hesperia."

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Episode 27: Building Customer Rapport 2:20

16d ago2:20

2:20

Smoke Break - Episode 27: Building Customer Rapport Episode Duration: 2 minutes Join host Mike Hernandez as he reveals how building genuine customer relationships transforms one-time shoppers into loyal regulars who choose your store regardless of price. Learn practical techniques for remembering names and preferences, engaging in meaningful small …

1
The MV Captain Earl W. Winsor is going to be scrapped, and none too soon says a resident of Springdale + Q and A on seals and the recreational food fishery at a House of Commons committee meeting + Captain ... 19:37

17d ago19:37

19:37

Kevin Quinlan in Springdale is happy the federal government is taking action to get rid of an aging ferry tied up since 2019 + Fisheries Minister Joanne Thompson takes questions on the seal and recreational food fishery + Captain Wilf Bartlett writes in with a history lesson on the recreational food fishery…

1
Singles’ Day, Black Friday & Quick Commerce: APAC Retail’s New Peak Season 13:44

8d ago13:44

13:44

Black Friday isn’t a day anymore. Singles’ Day now stretches across weeks. Quick commerce promises groceries in 15–30 minutes. In this APAC edition of Five Things Friday, co‑hosts Ngai Yuen Low & Ryf Quail break down how peak season is changing across China, Southeast Asia, Australia and Japan – and what it really means for consumers, retailers and…

1
Thinking of AI? Think industrial engineering — Jenya Doudareva, Senior Manager, AI/Responsible AI, OnX 27:22

13d ago27:22

27:22

Dean Yip chats with Jenya Doudareva (IndE 1T0 + PEY, MASc 1T3, PhD 2T1), a triple graduate of U of T Engineering who completed her PhD in 2021. Today, she works in Cloud and AI consulting at OnX. All three of Doudareva’s degrees are in industrial engineering, and she explains why this discipline is a great background for a career helping businesses…

1
A fisherman in Petty Harbour was surprised and concerned by the removal of navigational buoys + The Canadian Coast Guard says nobody told them the removal of the buoys was an issue + Celebrating the "golden ... 20:44

18d ago20:44

20:44

Fisherman Jerry Hearn says people's safety is at stake now that navigational buoys in the harbour have been removed + Gary Ivany with the Canadian Coast Guard says they were unaware anyone had issues with the routine removal of navigational buoys in Petty Harbour + George Russell Jr. with the NunatuKavut Community Council on celebrations surroundin…

1
104: Lloyd & Craig Talk Controversies, Conventions, Secret Lectures, Nardi's Shiny Ball Sack & More! 1:25:00

8d ago1:25:00

1:25:00

Grab tickets for The Magic Podcast Meetup at the Blackpool Magic Convention!: https://www.houseofsecretsmagicbar.com/upcoming/magic-podcast-with-craig-petty Join The Magic Podcast Discussions group on Facebook: https://www.facebook.com/groups/1041470126707978/By The Magic Podcast

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Inside Europe’s Retail Property Boom: Ian Sandford on Debt Markets, Placemaking & F&B Trends 8:44

11d ago8:44

8:44

Recorded live at MAPIC 2025 in Cannes, this episode features a rare deep-dive with Ian Sandford, President of Eurofund Group, one of Europe’s most influential retail property operators. With more than €2B in assets across Spain, Portugal, Italy, Germany and the UK, Eurofund sits at the centre of the sector’s biggest shifts. -------- *Welcome to the…

1
"Viral for the Right Reasons" - What Dealers Can Learn from Lange & Fetter’s Social Media Strategy | Noella Salter, Marketing Manager at Lange & Fetter Ford 53:25

20d ago53:25

53:25

If you’ve ever wondered how a small-town Ford store ends up going mega-viral, builds a loyal community, and turns everyday dealership life into must-watch content… this episode is for you. Today I’m joined by the brilliant, hilarious, and wildly creative Noella Salter, the marketing manager behind Lang & Fetter Ford’s social media presence that the…

1
John Lewis, Aubin, Joseph, Tumi & M&S: Black Friday, AI & Personal Styling | 5 Things Friday 13:34

14d ago13:34

13:34

Black Friday isn’t a day anymore. It’s a month-long pressure cooker – and it’s forcing retailers to rethink everything from promotions to product pages. Correction note: In the episode I mention a jumper with 7% wool – the actual composition was 8% wool. Why Black Friday has morphed into “Black Month” – and what that constant promo pressure does to…

1
A safety concern as the Canadian Coast Guard is removing harbour buoys as the fall fishing season continues + With ocean storms becoming more powerful, the town of Ferryland is preparing to face the future ... 21:10

16d ago21:10

21:10

Fish harvesters say the Canadian Coast Guard is making their lives unsafe by removing harbour buoys before the fishing season ends + People in the town of Ferryland are taking a detailed look at areas vulnerable to a rising ocean with more severe storm surges.

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What Fogo Island is doing to combat the spread of green crab + Meet a first grade class on Bell Island who won a World Fisheries Day story contest 21:43

11d ago21:43

21:43

Fisheries biologist Kiley Best says lack of sea ice is contributing to the spread of invasive green crab in places such as Fogo Island + Lisa Sullivan's Grade 1 class at St. Augustine's Elementary won a World Fisheries Day contest for their story called 'Salt Fish and Potatoes,' with the help of TLA Brian Hickey.…

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Episode 26: Handling Challenging Customer Scenarios 3:12

23d ago3:12

3:12

Smoke Break - Episode 26: Handling Challenging Customer Scenarios Episode Duration: 7 minutes Join host Mike Hernandez for the conclusion of the communication series as he walks you through real-world challenging customer situations and proven resolution strategies. Learn step-by-step approaches for handling product complaints, managing rush hour t…

1
Five Things Friday UK: Clarks’ Comeback, Rituals’ Mind Oasis, Skims’ $5B Surge & More 14:02

14d ago14:02

14:02

Five Things Friday UK delivers another rapid-fire breakdown of the biggest moves in retail. In this episode, Simon and Alex unpack a week defined by reinvention, cultural relevance, and bold expansion plays. Clarks is rewriting its story through Cloudsteppers concept stores, clothing, accessories, and a new marketplace model. Rituals has opened one…

1
The FFAW promises a fresh look at the sea urchin fishery + Liberal MP questions Parks Canada on the proposed South Coast Fjords conservation area + The town of Ferryland hopes to be more prepared for the ... 21:17

24d ago21:17

21:17

FFAW president Dwan Street says they'll take a fresh look at the sea urchin fishery in light of concerns coming from a processing plant in Stoneville + At a fisheries committee in Ottawa, Liberal MP Paul Connors questions Parks Canada about what fisheries would be permitted in the proposed south coast NMCA + Astrid Arumae of Fundamental Inc is help…

1
103: The Magic Podcast Returns... Again... Again! (Maybe For More Than 1 Week This Time) 1:45:31

15d ago1:45:31

1:45:31

Your all access, behind the scenes insight into the current happenings of the Magic industry. Where Craig & Lloyd will thrust themselves deep inside your ears every Wednesday to rant, dissect and give you their raw & unfiltered views on the art of Magic So lock your door, take out your deck and brace yourself for The Magic Podcast. New episode ever…

1
The owner of a shellfish plant says it could be operating year round, but a DFO regulation is preventing that + The Nova Scotia Seafood Alliance is worried that an alleged black market lobster ring is ... 20:29

26d ago20:29

20:29

Jerry Hodder of Hodder's Shellfish says a rule that says harvesters can only collect sea urchin in their home port is hurting his business + Kris Vascotto, executive director of the Nova Scotia Seafood Alliance, is worried about the impact of the alleged black market lobster ring in the Clare region of NS.…

1
Secrets Behind Famous Retail Success! Two Customers: Human + AI, 6% Checkout Lift, 21k Weekly Signal 24:04

22d ago24:04

24:04

Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcomes. 🌐 Visit Retail News.AI, your premium destination for the most relevant…

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“Every Crisis Is Free Profit” — How to Turn Disruption in the Industry Into Opportunity | Nir Bashan, founder of The Creator Mindset 36:33

27d ago36:33

36:33

What if your biggest dealership problems aren’t “market problems”… but creativity problems? In this episode of The Dealer Playbook, Michael sits down with Nir Bashan, world-renowned creativity expert, founder & CEO of The Creator Mindset, LLC, Clio Award winner, and Emmy-nominated former Hollywood/advertising executive to show car dealers how to us…

1
Oceana's 2025 Fishery Audit says DFO doesn't always listen to its own science when it comes to managing some species, including northern cod + A lifetime of building things -- meet a man who now makes ... 22:24

27d ago22:24

22:24

Oceana Canada released its latest Fishery Audit which is critical of DFO for its management of northern cod, says fisheries scientist Rebecca Schijns + Meet boat builder Jack Lane of Twillingate who now makes tiny versions of fishing boats and gear as holiday ornaments.

1
Storms are getting more powerful, will a new breakwater in Trepassey protect the town? + Inspired by the sound of the make and break engine, musician Ray Johnson is starting a 'Make and Break Orchestral ... 19:43

19d ago19:43

19:43

Trepassey mayor Wanda Waddleton hopes a new breakwater will be strong enough to protect the town + Ray Johnson is looking for young musicians to join a new "Make and Break Orchestral Folk Band"

1
Why this year's crab rebate is not straightforward, according to the FFAW + The American eel recreational fishery in Flat Bay is in jeopardy 20:24

20d ago20:24

20:24

FFAW president Dwan Street says crab harvesters will get most of their rebate before Christmas + Mi'kmaw elder Calvin White says due to the lack of licences, there's worry that people won't have access to eel in the future.

1
Coupang’s Profit Surge and China’s New Retail Powerhouse: APAC Trends with Ryf Quail & Low Ngai Yuen 5:44

30d ago5:44

5:44

Coupang is finally profitable. China’s KKR Group is redefining offline lifestyle retail. APAC’s consumer landscape is shifting fast. In this Five Things Friday — APAC Edition, Ryf Quail and Low Ngai Yuen unpack: • Coupang’s record revenue and margin transformation • Logistics innovations powering same-day delivery • How Rocket WOW locks in customer…

1
Inside Rituals’ New Oxford Street Flagship: Design, Mind Oasis & Retail Innovation 14:08

1M ago14:08

14:08

⁠ @RitualsCosmeticsGlobal ⁠ has opened its newest flagship at 297 Oxford Street, London. And it’s unlike anything the brand has built before. In this exclusive tour and interview, Alex Rezvan sits down with: • Annemarie Forsyth — Managing Director UK & Ireland • Richard Lems — Executive Director Format & Design Together, they reveal the design phi…

1
Concern about the future of independent fish harvesters brought up to Senate Committee + We'll tag along with Gilbert Bennett while he spears American eels + The Marine Institute can now custom design ... 21:20

1M ago21:20

21:20

Melanie Sonnenberg, president of the Canadian Independent Fish Harvesters Federation, wants the owner-operator policy to be protected + Land & Sea host Jane Adey takes us eel fishing in Flat Bay + Marine Institute vice president Paul Brett says the school's new digital training platform allows the school to design courses for specific needs.…

1
Is this the process you were expecting? We'll hear from a food fishery advocate about DFO's plans to consult with the public on the recreational fishery + How significant were two earthquakes last week ... 22:18

17d ago22:18

22:18

There's a consultation process, but Barry Fordham of the Food Fishery Fighters doesn't expect that much will change in the recreational fishery rules + Geophysics professor Kim Welford explains seismic activity in the Labrador Sea.

1
“Use the Equity, Not the Gut” Where the Data Says Your Car Will Sell Next | Yolanda Biswah, President of Canadian Black Book (CBB) 26:29

1M ago26:29

26:29

How should Canadian dealers REALLY be using data to price, appraise, and move inventory in 2025? In this episode of The Dealer Playbook, Michael sits down with Yolanda Bishwah, President of Canadian Black Book (CBB), the data backbone behind used vehicle valuations and residual forecasts for OEMs, lenders, and retailers across the country. With 65+…

1
The Atlantic Groundfish Council and the Fish, Food and Allied Workers Union weigh in on the latest stock assessment for 3Ps 19:00

29d ago19:00

19:00

Fisherman Alfred Fitzpatrick and Vanessa Byrne with the Atlantic Groundfish Council assess DFO's stock assessment for 3Ps on the south coast of the island.

1
Consultations on the recreational food fishery are announced + We're at the Fish and Workboat show to talk boats and the environment 21:12

26d ago21:12

21:12

Federal Fisheries Minister Joanne Thompson explains what will happen during upcoming consultations on the recreational food fishery + We head back to the Fish and Workboat Show to talk to venders and weather forecasters.

1
A case against the Quinlan plant in Bay de Verde is tossed out + The federal fisheries minister and others attend the North Atlantic Fish and Workboat show 23:55

22d ago23:55

23:55

Fish plant operator Robin Quinlan feels vindicated after a court case accusing him of processing dead crab is dismissed + Exhibitors and the federal and provincial fisheries ministers at the North Atlantic Fish and Workboat show.

1
The cod stock in Zone 3PS is not as healthy as scientists had previously thought + A new book about model boats features photos and stories from NL 20:49

1M ago20:49

20:49

DFO Stock Assessment biologist Laura Wheeland says cod in 3PS remains in the critical zone + Photographer Katherine Knight says NL has a rich history of model boat building.