Best Store Manager Development Podcasts (2025)

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Episode 30: Problem Resolution That Builds Trust 2:21

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12h ago2:21

2:21

Smoke Break - Episode 30: Problem Resolution That Builds Trust Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the counterintuitive truth that well-handled complaints create stronger customer loyalty than if problems never occurred. Learn immediate response techniques, active listening protocols, ownership mentality regardless of…

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Episode 29: Ethical Upselling and Cross-Selling 2:21

12h ago2:21

2:21

Smoke Break - Episode 29: Ethical Upselling and Cross-Selling Episode Duration: 6 minutes Join host Mike Hernandez as he transforms upselling and cross-selling from potentially sleazy tactics into genuine customer service that builds trust and loyalty. Learn the golden rule of customer-benefit-first selling, pressure-free suggestion techniques, tra…

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Different Forms of Carbon 9:12

41m ago9:12

9:12

In this episode, agricultural systems scientist Dr. Bruno Basso of CIBO Technologies sheds light on the different types of carbon and what we can do with them. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram…

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Episode 28: Making Personalized Recommendations 2:22

22h ago2:22

2:22

Smoke Break - Episode 28: Making Personalized Recommendations Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how to transform basic product suggestions into personalized recommendations that boost sales while making customers feel genuinely valued. Learn the art of attention-driven selling, strategic timing techniques, and conve…

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Live Shopping, Ralph Lauren & NRF: The Real Retail Signals This Week 9:55

5h ago9:55

9:55

It’s almost Christmas and this week’s Five Things cuts straight through the noise. Alex and Simon break down what really happened this Black Friday, why the numbers matter less than the format shift, and what live shopping and brand activations tell us about where retail is heading next. From muted UK retail sales and changing Black Friday behaviou…

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Growing Microgreens Outdoors 7:44

15m ago7:44

7:44

In this episode, mother-son duo Robin & Kellen Kanzius of Fred's Urban Farm talk about the logistics behind growing microgreens outdoors in their region. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Insta…

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Isolating Cucumber Plants 6:37

1d ago6:37

6:37

In this episode, farmer and seed breeder Jay Tracy of The Cucumber Shop talks about the whether or not cucumber plants would benefit from isolation when breeding varieties. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grow…

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Profitable Retail Store Microgreens 5:40

1h ago5:40

5:40

In this episode, farmer Vincent Cuneo of Agrarian Feast shares which microgreen varieties give them the highest profits from retail sales. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Listen to …

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How NRF’s Big Show Is Changing: AI Stage, Q&As & 40,000 Retail Pros 16:07

2d ago16:07

16:07

This year, NRF is turning the dial up on everything: AI, interactivity, speakers and scaling a 40,000‑person global audience. In this episode, I sit down with Jill from NRF to unpack how the team is bringing the 2026 global theme “The Next Now” to life at the Big Show in the US – and why this could be one of the strongest speaker lineups yet. We di…

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Growing Fewer Crops for Better Prices 6:32

3d ago6:32

6:32

In this episode, farmer Jennifer Brand of Sonaterra Farms shares her strategy for profitability: specialized crops for better prices. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Listen to other…

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How Place Vendôme Became a Top 3 Luxury Mall in the Middle East | Shane Eldstrom (CEO, United Developers) 5:32

2d ago5:32

5:32

In this episode, recorded at MAPIC in Cannes, we sit down with Shane Eldstrom, CEO of United Developers, the company behind Place Vendôme in Qatar – a project that has already become the #3 shopping centre for high-end fashion in the entire Middle East, just a few years after opening. Shane breaks down what makes Qatar’s retail market so distinctiv…

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“Hospitality First” — The Signature 2.0 Experience That’s Changing How Guests Buy Cars | JB Burnett, GM at Preston Auto | Multi-Store Operator 49:26

4d ago49:26

49:26

What happens when a dealer group bets big on hospitality, culture, and process, instead of pressure, price, and tradition? Today, multi-store operator JB Burnett joins me to unpack the launch of his brand new Ford Signature 2.0 store, the first of its kind in the world, and why the guest experience is now his most powerful competitive advantage. We…

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Making a Living Growing Medicinal Herbs 8:27

27m ago8:27

8:27

In this episode, farming couple Nicholas and Jeni Donck of Crystal Organic Farm talk about the potential of making a living from growing medicinal herbs. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Insta…

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Building a Farm Business at a Sustainable Rate 7:52

4d ago7:52

7:52

In this episode, full-time teacher and part-time farmer Michael Bell talks about the importance of taking your time to do things right if you want to build a sustainable business. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Mode…

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Episode 27: Building Customer Rapport 2:20

8d ago2:20

2:20

Smoke Break - Episode 27: Building Customer Rapport Episode Duration: 2 minutes Join host Mike Hernandez as he reveals how building genuine customer relationships transforms one-time shoppers into loyal regulars who choose your store regardless of price. Learn practical techniques for remembering names and preferences, engaging in meaningful small …

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Balancing Microgreen Mixes 6:22

1h ago6:22

6:22

In this episode, farmer and educator Jodi Roebuck of Roebuck Farm in New Zealand shares how they create their highly popular microgreen mixes. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Listen…

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Singles’ Day, Black Friday & Quick Commerce: APAC Retail’s New Peak Season 13:44

8d ago13:44

13:44

Black Friday isn’t a day anymore. Singles’ Day now stretches across weeks. Quick commerce promises groceries in 15–30 minutes. In this APAC edition of Five Things Friday, co‑hosts Ngai Yuen Low & Ryf Quail break down how peak season is changing across China, Southeast Asia, Australia and Japan – and what it really means for consumers, retailers and…

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Thinking of AI? Think industrial engineering — Jenya Doudareva, Senior Manager, AI/Responsible AI, OnX 27:22

18h ago27:22

27:22

Dean Yip chats with Jenya Doudareva (IndE 1T0 + PEY, MASc 1T3, PhD 2T1), a triple graduate of U of T Engineering who completed her PhD in 2021. Today, she works in Cloud and AI consulting at OnX. All three of Doudareva’s degrees are in industrial engineering, and she explains why this discipline is a great background for a career helping businesses…

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A Consortium of Bacteria 5:32

3d ago5:32

5:32

In this episode, SCD Founder and CEO Dr. Matthew Wood sheds light on what it means to have a "consortium of bacteria" when it comes to biological products. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Ins…

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Carbon Sequestration Explained 7:04

2d ago7:04

7:04

In this episode, Dr. Paul Zorner of Locus Ag Solutions sheds light on the science behind how soil sequesters carbon from the atmosphere. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Listen to ot…

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Inside Europe’s Retail Property Boom: Ian Sandford on Debt Markets, Placemaking & F&B Trends 8:44

11d ago8:44

8:44

Recorded live at MAPIC 2025 in Cannes, this episode features a rare deep-dive with Ian Sandford, President of Eurofund Group, one of Europe’s most influential retail property operators. With more than €2B in assets across Spain, Portugal, Italy, Germany and the UK, Eurofund sits at the centre of the sector’s biggest shifts. -------- *Welcome to the…

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Irrigation for Different Crop Types 6:25

3d ago6:25

6:25

In this episode, Associate Professor of agricultural chemistry and plant biology at the University of Basilicata, Dr. Adriano Sofo talks about the different watering requirements for different types of crops. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies …

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Best of Candid Advice for Candidates: What Top Leaders Want Candidates to Know 17:45

10d ago17:45

17:45

Season one delivered more insight, practical advice, and behind-the-scenes truth than we could possibly contain in individual episodes. So in this special mash-up episode, we pulled together the most valuable, most actionable, and most candid moments from four standout leaders across the retail, CPG, supply chain, and marketing sectors. These are t…

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"Viral for the Right Reasons" - What Dealers Can Learn from Lange & Fetter’s Social Media Strategy | Noella Salter, Marketing Manager at Lange & Fetter Ford 53:25

12d ago53:25

53:25

If you’ve ever wondered how a small-town Ford store ends up going mega-viral, builds a loyal community, and turns everyday dealership life into must-watch content… this episode is for you. Today I’m joined by the brilliant, hilarious, and wildly creative Noella Salter, the marketing manager behind Lang & Fetter Ford’s social media presence that the…

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John Lewis, Aubin, Joseph, Tumi & M&S: Black Friday, AI & Personal Styling | 5 Things Friday 13:34

3d ago13:34

13:34

Black Friday isn’t a day anymore. It’s a month-long pressure cooker – and it’s forcing retailers to rethink everything from promotions to product pages. Correction note: In the episode I mention a jumper with 7% wool – the actual composition was 8% wool. Why Black Friday has morphed into “Black Month” – and what that constant promo pressure does to…

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EazyLeaf Lettuce and Other Exciting Varieties 7:32

4d ago7:32

7:32

In this episode, High Mowing representative Michelle Hochkeppel shares why High Mowing's EasyLeaf variety is such a best seller among small farms. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Li…

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Ensuring Quality from the Land to the Product 6:43

13d ago6:43

6:43

In this episode, content creator Diego Footer shares his thoughts on how farmers stay on top of the quality of their produce from seed to sale. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Liste…

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Crediting the Terra Preta for Biochar 10:06

13d ago10:06

10:06

In this episode, soil scientist and adjunct professor Dr. Kurt Spokas talks about how the dark soils in the Amazon forest paved the way for biochar research. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram I…

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Episode 26: Handling Challenging Customer Scenarios 3:12

12d ago3:12

3:12

Smoke Break - Episode 26: Handling Challenging Customer Scenarios Episode Duration: 7 minutes Join host Mike Hernandez for the conclusion of the communication series as he walks you through real-world challenging customer situations and proven resolution strategies. Learn step-by-step approaches for handling product complaints, managing rush hour t…

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Financial Prudence as Insurance 8:45

13d ago8:45

8:45

In this episode, farmer and educator Jodi Roebuck talks about the importance of being frugal when handling the business's finances. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Listen to other p…

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Five Things Friday UK: Clarks’ Comeback, Rituals’ Mind Oasis, Skims’ $5B Surge & More 14:02

14d ago14:02

14:02

Five Things Friday UK delivers another rapid-fire breakdown of the biggest moves in retail. In this episode, Simon and Alex unpack a week defined by reinvention, cultural relevance, and bold expansion plays. Clarks is rewriting its story through Cloudsteppers concept stores, clothing, accessories, and a new marketplace model. Rituals has opened one…

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Above vs Below Ground Decomposition 9:26

12d ago9:26

9:26

In this episode, agricultural systems scientist Dr. Bruno Basso of CIBO Technologies talks about the process of decomposition happening above ground and below ground. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: In…

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Carbon Sequestration and Carbon Cycling 8:39

9d ago8:39

8:39

In this episode, Dr. Johannes Lehmann of Cornell University breaks down the process of carbon sequestration and carbon cycling. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Listen to other podca…

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Secrets Behind Famous Retail Success! Two Customers: Human + AI, 6% Checkout Lift, 21k Weekly Signal 24:04

10d ago24:04

24:04

Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcomes. 🌐 Visit Retail News.AI, your premium destination for the most relevant…

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DIY Biochar 7:07

11d ago7:07

7:07

In this episode, biochar scientist and citizen scientist advocate Francesco Tortorici talks about how to start going about making biochar at home. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Li…

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“Every Crisis Is Free Profit” — How to Turn Disruption in the Industry Into Opportunity | Nir Bashan, founder of The Creator Mindset 36:33

19d ago36:33

36:33

What if your biggest dealership problems aren’t “market problems”… but creativity problems? In this episode of The Dealer Playbook, Michael sits down with Nir Bashan, world-renowned creativity expert, founder & CEO of The Creator Mindset, LLC, Clio Award winner, and Emmy-nominated former Hollywood/advertising executive to show car dealers how to us…

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Potential Cons to Cover Cropping 6:39

13d ago6:39

6:39

In this episode, University of South Carolina research associate professor Dr. Buz Kloot shares some potential disadvantages of cover cropping. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Liste…

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Standing Out with Longer Growing Microgreens 4:27

16d ago4:27

4:27

In this episode, chef-turned-microgreens grower Jacob Goldfarb of Goldfarm Canada talks about how they make their mark on the market by selling longer-growing microgreens. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Growe…

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First Year Focus: Profit or Perfecting Craft 10:45

17d ago10:45

10:45

In this episode, educator and market gardener Rob Moores of Passion4Plants UK talks about choosing between making a profit or mastering growing during the first year of farming. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern…

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Coupang’s Profit Surge and China’s New Retail Powerhouse: APAC Trends with Ryf Quail & Low Ngai Yuen 5:44

22d ago5:44

5:44

Coupang is finally profitable. China’s KKR Group is redefining offline lifestyle retail. APAC’s consumer landscape is shifting fast. In this Five Things Friday — APAC Edition, Ryf Quail and Low Ngai Yuen unpack: • Coupang’s record revenue and margin transformation • Logistics innovations powering same-day delivery • How Rocket WOW locks in customer…

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Financial Viability - Consistent Quality Product 10:23

17d ago10:23

10:23

In this episode, farmer and educator Jodi Roebuck talks about securing a financially viable farm business by consistently delivering good quality produce. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Inst…

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Inside Rituals’ New Oxford Street Flagship: Design, Mind Oasis & Retail Innovation 14:08

23d ago14:08

14:08

⁠ @RitualsCosmeticsGlobal ⁠ has opened its newest flagship at 297 Oxford Street, London. And it’s unlike anything the brand has built before. In this exclusive tour and interview, Alex Rezvan sits down with: • Annemarie Forsyth — Managing Director UK & Ireland • Richard Lems — Executive Director Format & Design Together, they reveal the design phi…

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Dynamic You-Pick Logistics 7:08

24d ago7:08

7:08

In this episode, farmer and author Megan Neubauer of Pure Land Organic Farm talks about how they maintain their customer satisfaction by staying on top of their communication when it comes to scheduling their picks. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and su…

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Quality is Key in Online Selling 4:05

17d ago4:05

4:05

In this episode, farmer and systems consultant Robert Arnold of Pleasant Valley Farms doubles down on the importance of always ensuring quality products when delivering online orders. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow …

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“Use the Equity, Not the Gut” Where the Data Says Your Car Will Sell Next | Yolanda Biswah, President of Canadian Black Book (CBB) 26:29

26d ago26:29

26:29

How should Canadian dealers REALLY be using data to price, appraise, and move inventory in 2025? In this episode of The Dealer Playbook, Michael sits down with Yolanda Bishwah, President of Canadian Black Book (CBB), the data backbone behind used vehicle valuations and residual forecasts for OEMs, lenders, and retailers across the country. With 65+…

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The Changes From Physical Market to Online Store 4:27

22d ago4:27

4:27

In this episode, farming couple Jesse Way & Megan Brandenburg of Milk Way Farm share how they adapted from selling purely at in-person markets to an online farm store. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: I…

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Developing Your First Crop Plan 5:33

27d ago5:33

5:33

In this episode, farmer Brittany Peters of Sun and Soil Farm joins Rookie Farmer Alec Smith to talk about how to approach creating your first crop plan for your growing season. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern …

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Introducing Medicinal Herbs to a Market 9:02

24d ago9:02

9:02

In this episode, Nicholas and Jeni Donck of Crystal Organic Farm in Georgia talk about how they began selling medicinal herbs in their market. Subscribe for more content on sustainable farming, market farming tips, and business insights! Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower: Instagram Instagram Listen…