Best Sop Tips Podcasts (2025)

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Ep. 704 - Infection Control and Employee Whistleblowing 28:00

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2h ago28:00

28:00

In today’s episode, we’ll discuss a scenario that every dental practice owner dreads—a disgruntled employee reporting infection control violations to the Department of Health. We’ll explore a real-life case that highlights just how devastating such a report can be, leading to potential fines, damaged reputation, loss of patient trust and even the s…

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Ep. 703 - The Right Fit: Delivery Systems and Ergonomics in Dentistry 29:00

5h ago29:00

29:00

In a field where precision and stamina are paramount, poor ergonomics can lead to chronic pain, fatigue, and long-term health issues. But it doesn't have to be this way. By understanding and implementing ergonomic practices, and choosing the right kind of operatory delivery systems and equipment, we can transform our work environment into a space t…

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Ep. 702 - Injectable Composite Veneers: Fast, Affordable and Beautiful 26:00

5h ago26:00

26:00

The reality is, many patients simply can’t afford traditional, lab-fabricated veneers. And without a more affordable option, they do nothing and continue living with a smile they’re not happy with. But now, there’s a solution. With a product called VeneerNow, dentists can offer a beautiful, life-changing makeover that’s easy to do, completed in a s…

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Ep. 701 - The Secret to a Smooth-Running Dental Practice: SOPs 29:00

7d ago29:00

29:00

Today, we’re zeroing in on something that often gets overlooked until it’s too late: Standard Operating Procedures, or SOPs. Whether it’s training new team members, navigating a vacation or unexpected sick leave, or simply making sure tasks get done the right way every time, SOPs are the foundation of a stable, resilient practice. Our guest is Sher…

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Ep. 700 - Finding and Retaining Your Ideal Dental Office Manager 22:00

5d ago22:00

22:00

It’s not uncommon for those of us who are looking to hire a new office manager to have some questions. For instance, how do you find this person? What should you pay them? And once you hire someone, what is the typical training you should be giving them and, of course, what is the best way to ensure that your new office manager stays with you and i…

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Ep. 699 - Waterline Wisdom: Tija Hunter Shares Key Tips and Her Go-To System 29:00

14d ago29:00

29:00

Even though we can’t see what’s happening inside those tiny tubes, what’s lurking there can have a big impact on the health of our patients and our practices. Joining us is someone who knows this subject inside and out—Tija Hunter. With over 40 years of experience in clinical dentistry, Tija is the Immediate Past President of the Illinois Dental As…

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Ep. 698 - Navigating Oral Ulcerative Conditions: When to Treat, Refer, or Reassure 29:00

12d ago29:00

29:00

To guide us through the topic of Ulcerative Conditions of the Oral Cavity is our guest Dr. Ashley Clark. She brings a wealth of knowledge about the clinical presentation, differential diagnosis, and management strategies for oral ulcerations. In this episode, she'll share insights into what dentists should look for during routine exams, when to be …

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Ep. 697 - Waterline Contamination Risks—and How Autoclave Automation Keeps You Compliant and Protected 24:00

15d ago24:00

24:00

As infection control regulations become more rigorous and patients grow more aware of clinical standards, it’s essential for dental teams to stay ahead—and that’s where technology and automation are making a real difference. We’re joined by Amanda Hill, a nationally recognized expert in infection control, who shares the latest advancements in steri…

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Ep. 696 - The Truth About Mouthwashes, Molecular Iodine & More: Insights from a Periodontist 19:00

26d ago19:00

19:00

Are typical mouthwash products effective and are they worth recommending to our patients? Are there any products out there that can actually make a significant difference in our fight against perio disease? Our guest, Dr. Steven Milman, will address these questions and more. Dr. Milman received his dental degree from Baylor College of Dentistry in …

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Ep. 695 - The Tech-Savvy Hygienist: How Technology is Redefining the Dental Hygiene Role 22:00

22d ago22:00

22:00

In today’s episode, we’re exploring the transformative role technology plays in elevating the patient experience—helping create more meaningful interactions, better outcomes, and stronger trust in the care being delivered. When dental hygienists actively engage with cutting-edge technology and the clinical tools that come with it, they not only imp…

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Ep. 694 - The Rise of Fractional Dental Executives: A Conversation with Melissa Turner, RDH 23:00

26d ago23:00

23:00

Melissa Turner has been a practicing dental hygiene for 20 years and she is of the mindset that nothing is out of reach when it comes to opportunities for dentists and dental hygienists. She attributes many of these opportunities to the rapid advancements in technology as well as our inner desire to expand our own horizons beyond clinical dentistry…

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Study in Canada 2025: University of Niagara Falls Canada’s Edge for Ambitious Indian Students 25:15

27d ago25:15

25:15

Dreaming of studying in Canada? In this episode of The Indian Scholar, your host Kritin Sawhney explores why the University of Niagara Falls Canada (UNF) is becoming a top choice for ambitious Indian students looking for a future-ready education abroad. 🎙️ Featuring exclusive conversations with: David Gray, Provost and Vice-President, Academic Ravi…

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Ep. 693 - The Semi-Direct Composite Crown: Artistic, Conservative, and Chairside in 30 Minutes 21:00

29d ago21:00

21:00

According to our guest, Dr. Mauricio Watanabe, a world-respected speaker and clinician, by using a highly filled nano-composite to fabricate the crown, the same material we use for our deep margin elevation and filling in our undercuts, a semi-direct full coverage restoration will provide long-term predictable success. And Dr. Watanabe has years of…

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The Matrix of Sales Success | Dan Railey 45:55

1M ago45:55

45:55

Sometimes it’s easier to give new birth than drag around the dead”—that’s just one of the many memorable one-liners Dan Railey drops in this episode. Chris Cook sits down with his longtime mentor to discuss sales discipline, hiring the right people, overcoming objections, and keeping your energy high. Dan shares his proven “sales matrix,” why athle…

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Ep. 692 - Code & Collect: Unveiling the Secrets of Medical Billing Benefits 31:00

1M ago31:00

31:00

As a dentist you are a medical specialist. That means it is totally appropriate and acceptable to tap into a patient's medical insurance for procedures that fall within the realm of medical necessity. And there are plenty of procedures performed in our operatories that do fall within the range of medical necessity. So why would we want to start bil…

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Ep. 691 - Targeted Prevention: The Power of Thorough Risk Assessment 29:00

1M ago29:00

29:00

In today’s episode, we’re spotlighting the dental hygienist as more than just a provider of cleanings—but as a true prevention specialist. That means shifting from a reactive mindset to a proactive one: taking the time to perform comprehensive risk assessments on almost every patient. Why? Because identifying risk factors early is the key to buildi…

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Ep. 690 - Beyond the Chair: Why Teledentistry is So Important to Your Practice 30:00

1M ago30:00

30:00

Perhaps we look at teledentistry as something that would be good for practices in remote areas but not particularly useful for urban practices, where patients can easily get to dentists. But there's actually a lot more below the surface when it comes to teledentistry. Especially today, where we continue to see increasing demands for convenient heal…

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Ep. 689 - How to Avoid Clear Aligner Attachment Disorder 30:00

1M ago30:00

30:00

In today’s episode, we’re focusing on one of the most critical — and often overlooked — elements of clear aligner therapy: clear aligner attachments. If you’ve ever dealt with aligners that don’t seat, patients who fall behind in treatment, or cases that just aren’t progressing as planned, we’ve got some troubleshooting tips you won’t want to miss.…

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Why SOPs Are Your Real Estate Superpower 12:48

2M ago12:48

12:48

"Want to wow your clients without even trying?" Chris Cook dives into the secret sauce behind consistent, scalable, and client-pleasing real estate operations: standard operating procedures (SOPs). From a last-minute scramble caused by not having proper systems in place to a passionate breakdown of how SOPs transform a chaotic business into a flour…

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Ep. 688 - From Files to Photons: How Lasers Improve Cleaning & Success Rates 31:00

2M ago31:00

31:00

Today we'll talk with Dr. Scott Benjamin about how he streamlined his root canal cases and boosted his confidence and success rate by incorporating dental laser technology into his endodontic workflow. He sees lateral canals filled with sealer on post-op x-rays like never before! Dr. Benjamin has been in private practice in rural upstate NY for ove…

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Ep. 687 - The Dentist and The Lab in 2025: Real-World Insight from Famous Lab Technician Luke Kahng 37:00

2M ago37:00

37:00

Luke Kahng, famous lab technician and lab owner, shares candid and valuable insight into one of the most critical links in dentistry today—the relationship between the dental practice and the lab. This episode is entertaining and informative! For more info on Luke and his lab visit https://www.lsk121.com…

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Ep. 686 - Patient Owes You Money and Wants Their Dental Records: HIPAA Rules! 25:00

2M ago25:00

25:00

While you're working hard in your operatory preparing an MOD on #15 something is about to happen at the reception desk that will haunt you and your practice for months and months to come. It will also cost you thousands of dollars. And this can happen to any dental office, especially those that don't train their employees on the nuances of HIPAA co…

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Ep. 685 - Winning Over the Pediatric Patient: Tips from a Board-Certified Expert 30:00

2M ago30:00

30:00

In this episode we'll share tips and tricks to win over the pediatric patient. We'll be joined by an expert in the field—Dr. Julia Richman, a board-certified pediatric dentist with years of clinical experience and a passion for helping both kids and clinicians feel more confident in the operatory.By Viva Learning LLC

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REAL ESTATE Empire Built from ZERO | David Ferris 34:34

2M ago34:34

34:34

Is the “old school” real estate grind actually the new competitive edge? Chris Cook sits down with his business partner David Ferris to unpack the practical, high-converting strategies that helped David build a thriving real estate business—from nearly zero to authority status. Ditching expensive online leads and embracing traditional, budget-frien…

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Ep. 684 - Dental Career Longevity: A Little Fitness Each Day Goes a Very Long Way 27:00

2M ago27:00

27:00

So what are some of the things we do that require no extra time and still have a significant impact on maintaining our ergonomic equilibrium with the goal of preventing workplace injuries. To tell us all about and share some really amazing tips that focus on fitness and career longevity is our guest Dr. Ankur Gupta. Dr. Gupta graduated from the Uni…

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Ep. 683 - Deep Preps, No Worries: Pulp Protection Techniques That Deliver 29:00

2M ago29:00

29:00

In this episode, we’ll explore evidence-based strategies for pulp protection, discuss when and how to use liners, and break down adhesive dentistry protocols that can significantly reduce the risk of post-op sensitivity. Joining us is Dr. Scott Coleman, a general dentist who has practiced in Houston, Texas, for over 40 years. A graduate of the Univ…

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Ep. 682 - Airway Sleep Dentistry in the Pediatric Population 26:00

2M ago26:00

26:00

Expanding into sleep dentistry can bring a new level of fulfillment to your career and positively impact your patients’ lives. Our guest today is Dr. Jacqueline Patterson, a general dentist and Orofacial Myofunctional Therapist with over 15 years of experience. She believes that early assessment and intervention in children suffering from airway is…

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Ep. 681 - To Crown or Not to Crown: Exploring the Direct Composite Advantage 25:00

2M ago25:00

25:00

Today we’ll explore why direct composite procedures are quickly becoming a preferred alternative to traditional indirect restorations—and how you can use hybrid techniques like deep margin elevation and model-based composite crowns to deliver exceptional results without prepping away valuable tooth structure or sending cases to the lab. Joining us …

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Marketing Smarts for Realtors 44:33

2M ago44:33

44:33

What if the reason your marketing isn’t working… is because you skipped the plan? Chris Cook sits down with marketing strategist Jen Aprile Cunningham to unpack the marketing missteps real estate agents make—and how to fix them. With over 15 years of experience, Jen brings clarity to a chaotic topic, revealing why strategy must come before tactics,…

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Ep. 680 - The Nuts and Bolts of Root Resorption and How to Treat It 23:00

3M ago23:00

23:00

What’s interesting about root resorption is that it utilizes our own soft tissue cells to work against us, initiates its attack against the tooth from the inside out and from the outside in. In this podcast, presented by Endodontist Dr. Phil Klein, we’ll learn about this insidious process and hopefully we’ll get a better understanding of the fundam…

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Ep. 679 - How 3D Printing Is Revolutionizing Dental Practices: Models, Guards, and Provisionals 34:00

3M ago34:00

34:00

In today’s episode, we’re sitting down with Dr. Susan McMahon to talk about a piece of technology that’s truly changed the way she practices dentistry—the 3D printer. From printing precise dental models to fabricating occlusal guards with ease, we’ll dive into how this powerful tool is streamlining everyday tasks and bringing new levels of efficien…

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Ep. 678 - Teledentistry: Integrating Virtual Care into Your Practice 23:00

3M ago23:00

23:00

So we've heard a lot about teledentistry. We've heard that it benefits not only the patient, but also the dental practice. Is all this just hype, or should we start thinking seriously about implementing teledentistry into our workflow? To help us answer some of these questions is our guest, Dr. Maria Kunstadter, a seasoned dentist with a wealth of …

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Ep. 677 - Beyond the Black Stain: Arresting Caries and Re-mineralizing Dentin 29:00

3M ago29:00

29:00

In this episode we'll explore the clinical applications of SDF, including single and multi-visit protocols, and how to determine the most effective treatment approach based on the patient's age, cooperation level, and caries risk. We’ll talk about what kind of materials we should be using to restore teeth following SDF treatment and how to manage t…

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Scaling for Success | Ken McLachlan 35:41

3M ago35:41

35:41

What if the key to success isn’t hustle, but clarity, care, and the courage to let go? Chris Cook sits down with real estate powerhouse Ken McLachlan, CEO of RE/MAX Hallmark—the largest RE/MAX brokerage in the world. With over 40 years of experience, Ken shares a refreshing take on leadership, growth, and how showing up with intention beats chasing…

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Ep. 676 - The Hidden Dangers of Leukoplakia: What Every Dentist Should Know 26:00

3M ago26:00

26:00

The white patch looks like the typical leukoplakia. The patient has no history of heavy smoking or drinking so the question is, what should you do as this patient's general dentist. What risk does the patient face by not referring the patient to an oral surgeon or periodontist for a second opinion and/or a biopsy? Should you just do the biopsy your…

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Ep. 675 - Revolutionizing Case Acceptance with CBCT and Motivational Interviewing 27:00

3M ago27:00

27:00

Combine powerful imaging like CBCT with motivational interviewing—a patient-centered communication approach—and you’ve got a formula that significantly boosts case acceptance. When patients see their issues clearly and feel heard in the process, trust grows—and so does the likelihood they’ll say yes to care. To tell us all about it is our guest Dr.…

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From Marine to Mentor: A Global Vision for Student Success 45:11

3M ago45:11

45:11

In this transformative episode of The Indian Scholar, we sit down with Scott Clyde, Vice President of Strategic Enrollment Management at Xavier University, Cincinnati. From his early days in the U.S. Marine Corps to shaping student journeys in higher education, Scott shares powerful lessons on resilience, leadership, and purpose-driven enrollment. …

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Ep. 674 - Forging Frontiers: Seizing Dental Opportunities in a New Locale 25:00

4M ago25:00

25:00

If you're thinking of moving to a new area and perhaps starting a brand new dental practice, there is certainly a lot to think about. To help us sort through some of the pros and cons, we'll be talking to a super interesting dentist who actually experienced this having moved from So Cal to Las Vegas Nevada. Our guest Dr. Todd Snyder. He is a popula…

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Ep. 673 - Avoiding Common Pitfalls in Aligner Attachment Placement 32:00

4M ago32:00

32:00

In this episode, we’ll cover the step-by-step process, from handling the aligner template and trying it in, to etching the tooth, applying the bonding agent with precision, and ensuring proper composite loading. We’ll also discuss the curing process, the careful removal of the template, and the all-important step of detecting and removing flash for…

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The SECRET to Scaling a 100-Deal Real Estate Business 41:14

4M ago41:14

41:14

Is your real estate business running you — or are you running it? Chris Cook sits down with Niketa Bissessar, the powerhouse operations leader behind the high-performing Michelle Fraser Team. They dive deep into how the right systems — and more importantly, the right people — can turn chaos into clarity and scale your business without breaking it. …

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Ep. 672 - Profitable Care: Financial Benefits of Medical Management of Caries 29:00

4M ago29:00

29:00

The use of medical management of caries is, for the most part, not taught in dental schools and it's not used nearly enough among practicing dentists. Removing the infected dentin with a microbrush and then treating the affected dentin with SDF followed by the placement GI can result in an incredibly high success rate. So the question is, why aren'…

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Ep. 671 - Implant Success Starts Here: Picking the Right Motor and Handpiece 24:00

4M ago24:00

24:00

Today, we'll be addressing an important decision for any dentist placing implants: choosing the right implant motor and handpiece. So, what should you be looking for when making this investment? What specifications matter most for efficiency, precision, and long-term reliability? And are there any game-changing features worth considering? Our exper…

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Ep. 670 - Dental Hygiene: Top 5 Things No One Told Me in School 31:00

4M ago31:00

31:00

Today we'll be talking about five significant things that dental hygiene school does not tell you while you are a hygiene student. We'll talk about why it's so important to know these things in order to survive, grow and thrive in the real world of dentistry. Our guest today is Emily Boge, She is one of the most knowledgeable educators you'll ever …

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Ep. 669 - Reaching the Unreachable: Killing Microbes in Lateral and Accessory Canals 30:00

4M ago30:00

30:00

What if there were a simple way to deliver an electronic charge into difficult-to-reach spaces, cauterizing soft tissue and making it easier to flush out? By doing so, we could effectively eliminate microbes hiding in constricted lateral and accessory canals. The good news is that with the introduction of a new technology we can do just that. This …

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TAX-FREE Wealth Strategies for Real Estate Agents 32:50

4M ago32:50

32:50

What if you could legally redirect your tax dollars to your family or your favorite charity—without breaking the bank or bending the rules? Chris Cook sits down with financial strategist Peter Lount to break down the essentials of tax-smart wealth protection for real estate professionals. From transitioning corporate wealth into personal assets to …

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Ep. 668 - Ergonomic Excellence: Positioning Strategies for Dentists and Patients 28:00

4M ago28:00

28:00

What we do for a living is a physically demanding profession. We're performing extremely detailed tasks that require high precision and clear visibility. And doing this over and over again, throughout the course of the day, can be traumatic to our bodies. So it's imperative that we are aware of our body position and the patient's position in the ch…

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Ep. 667 - The Oral Cancer Exam and Biopsy: Clinical Tips from an Expert 27:00

4M ago27:00

27:00

Joining us today is Dr. Robert Convissar, a general dentist who has performed thousands of oral cancer exams and hundreds of biopsies. He will share his approach to screening, his clinical insights, and some valuable tips that can dramatically improve our ability to detect oral cancer at its earliest, most treatable stages. Dr. Convissar has author…

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How to Become a Proactive Realtor 33:11

4M ago33:11

33:11

Is your business running you, instead of the other way around? In this revealing and relatable episode of Mind Your Real Estate Business, Chris Cook sits down with Simmi Minhas to unpack what happens when success in real estate starts to consume every aspect of your life. From burnout and constant reactiveness to the hard truths about setting bound…

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Ep. 666 - Protect Against Peri-Implantitis: Kill the Bugs in the Implant Channel 17:00

5M ago17:00

17:00

In this episode we'll learn about peri-implantitis and how a simple procedure using a silver impregnated plug can effectively prevent it from progressing into an implant failure. Our guest is Larry Clark, a well-respected dental researcher who has been involved in the dental industry for over 25 years. Thanks to our episode sponsor: NSK America - h…

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Ep. 665 - How to Strengthen Your Team, Streamline Systems & Boost Production: A Discussion with Dr. David Rice 31:00

5M ago31:00

31:00

In today’s episode, we’ll explore the three key pillars of a successful dental practice: People, Processes, and Production. We’ll discuss why a strong team culture is the foundation of any thriving practice—one that values good character, accountability, and collaboration. Our guest is Dr. David Rice, the founder of igniteDDS. He is a popular speak…