Best ServiceNow University Podcasts (2026)

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Exploring Leadership and AI with Anand Tharanathan 39:45

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13d ago39:45

39:45

Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product Research and Insights at ServiceNow. Anand shares his journey from an individual contributor to a leadership role, emphasizing the importance of empathy,…

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AI-Driven Innovation with Shruti Shrivastava and Averria Martin 26:48

1M ago26:48

26:48

In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of …

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Narrative Analytics with Agent Ada 14:45

2M ago14:45

14:45

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies…

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Episode 4 - Kalisha Moore 16:32

2M ago16:32

16:32

In this episode, we dive into Kalisha Moore's journey of carving her own path in the ServiceNow ecosystem. She shares how she is building a fulfilling, purpose-driven career by taking bold and brave initiatives. Her story highlights the power of curiosity, resilience, and self-belief. Tune in to discover what it really takes to pave your own way an…

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AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework 19:02

2M ago19:02

19:02

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscap…

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

2M ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

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New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

4M ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

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Episode 3 - Nesrin Sevi 32:01

4M ago32:01

32:01

On our latest episode, RiseUp with ServiceNow graduate and employee, Nesrin Sevi, talks to us about what the RiseUp program is and how going through the program changed her life and career. From navigating a new country and language, to finding her personal career path within our ecosystem, hear about Nesrin's inspiring journey, advice on how to be…

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The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

4M ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

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Governing AI at Scale – Welcome to AI Control Tower 24:15

5M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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Episode 2 - Jeff Egel 19:21

5M ago19:21

19:21

On this episode, hear from Jeff Egel on how to start your ServiceNow journey and how to progress into a leadership role by breaking silos and pitching out of the box ideas. Jeff inspires us all to share our ideas and shares his journey, including what he's learned along the way. Tune in to hear how Jeff started his career from the Kingston release …

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

5M ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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Understanding Agentic AI with Rita Castillo 27:17

5M ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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Episode 1 - Jerry Wong 20:29

6M ago20:29

20:29

In our debut episode of The Honor Roll, we are excited to be joined by Jerry Wong, ServiceNow Rising Star and MVP. Jerry works as a Product Owner at the University of Birmingham. Join us as we chat with Jerry through his career journey and how he became an integral part of our ServiceNow Community. Find Jerry at the following places: Youtube Channe…

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ServiceNow University and Jayney Howson - Unlocking Talent Transformation 17:38

6M ago17:38

17:38

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovati…

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Exploring AI Innovations - Insights from ServiceNow Researchers 25:39

7M ago25:39

25:39

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating A…

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InsightBench & AgentPoirot | The Future of Data Analytics & Insights 26:32

8M ago26:32

26:32

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduc…

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The Power of Customer Feedback | Shaping User Experience at ServiceNow 34:03

8M ago34:03

34:03

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often fail…

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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

8M ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

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Navigating AI and ServiceNow 25:18

9M ago25:18

25:18

In this episode, Davida Hardy reviews the building blocks of AI as we know it today and dives into ServiceNow Now Assist. To watch the full episode with video, check it out here.By ServiceNow University Radio

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Bridging the Gap - How Accessibility and Usability Work Together 25:12

9M ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …

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Embrace Your Inner Strategic Technical Project Manager 40:47

9M ago40:47

40:47

In this episode, Amel Chehayeb discusses how to embrace strategy and avoid common pitfalls in strategic thinking. To watch the full episode with video, check it out here.By ServiceNow University Radio

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Technical Skills vs Power Skills 35:51

9M ago35:51

35:51

In this episode, Rob Hood discusses how to differentiate between technical and power skills and how to convey the right content to the right audience. To watch the full episode with video, check it out here.By ServiceNow University Radio

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Building Relationships and the Importance of Emotional Intelligence 39:03

9M ago39:03

39:03

In this episode, Julie Bolstad shares how to employ emotional intelligence in building effective business relationships. To watch the full episode with video, check it out here.By ServiceNow University Radio

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Ask Meaningful Questions 47:53

9M ago47:53

47:53

In this episode, Sarai McMahan discusses how to ask questions with the correct intent, tone and avoid common pitfalls. To watch the full episode with video, check it out here.By ServiceNow University Radio

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Deliver the Right Message to the Right Audience 46:05

9M ago46:05

46:05

In this episode, Cindy Chou and Veena Vulchi offer insights to effectively deliver and adjust communications on a project. To watch the full episode with video, check it out here.By ServiceNow University Radio

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Set Up a Project for Success 1:08:10

9M ago1:08:10

1:08:10

Tune in to this episode to hear from experts on a variety of technical project management topics. To watch the full episode with video, check it out here.By ServiceNow University Radio

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RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

10M ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…

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Understanding Accessibility Compliance with Alaina Beaver 29:17

10M ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…

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Creating Multimedia Content at Scale with AI 15:30

11M ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …

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Empathy in Action - Building Accessibility at ServiceNow 29:20

11M ago29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibili…

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The Humanities and Technology 33:14

11M ago33:14

33:14

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-f…

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Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

1y ago22:54

22:54

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explore…

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Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

1y ago33:40

33:40

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the gro…

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Generative AI at ServiceNow with Mark Hopper 16:34

1+ y ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

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Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

1+ y ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

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Collaborative Work Management - with Doug Page and Irene Vieth 21:00

1+ y ago21:00

21:00

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable f…

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Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

1+ y ago32:06

32:06

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into th…

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Cloud Cost Management with Abhi Roy - TechBytes 19:16

1+ y ago19:16

19:16

Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - A…

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Writing and AI with Katie Ott - TechBytes 14:50

1+ y ago14:50

14:50

On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal…

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Linguistics and Language in GenAI 24:12

1+ y ago24:12

24:12

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson i…

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UX Research and AI with Jessa Anderson 21:25

2y ago21:25

21:25

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectati…

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Life After ChatGPT with Di Le and Hayley Mortin - Episode 68 23:45

2y ago23:45

23:45

This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concer…

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Episode 67: Enterprise Asset Management 26:14

2+ y ago26:14

26:14

In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This episode covers: What is enterprise asset management? How does Now EAM work? How did Now EAM get started and evolve? How does a comp…

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Episode 66: Natural language understanding 15:52

2+ y ago15:52

15:52

In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers: What is NLU? How does ServiceNow use NLU? How does ServiceNow NLU work? How does a company add NLU to its Se…

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Episode 65: ESG Management 31:11

3y ago31:11

31:11

In this episode, Product Manager Vaisakh Krishnan tells us how the Now ESG Management product helps companies develop, manage and report on their Environmental, Social, and Governance program. This episode covers: What is ESG and why is it important? ESG challenges Using ESG Management to develop an ESG program ESG Command Center Getting started Fo…

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Episode 64: Bringing your data together with CSDM 15:09

3y ago15:09

15:09

In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work together better, and enables enterprise-wide reporting. This episode covers: What is CSDM? A new way of operating Implementing CSDM Getting started For mor…

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Episode 63: Digital Portfolio Management 32:57

3+ y ago32:57

32:57

In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers: Overview of DPM Enterprise and personal portfolios KPIs to monitor your apps and services Getting started Scaling up Plans for the future …

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Episode 62: App Engine Studio 27:07

3+ y ago27:07

27:07

In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers: Overview and history of AES Getting started with AES Scaling up Collaborating to develop apps more effectively Flexibility in deploying apps Plans for the future …

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Episode 61: Process Optimization 26:57

4y ago26:57

26:57

In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and automate workflows for their enterprise. This episode covers: What is process optimization? Identifying and streamlining processes Evolution of the Pro…