Welcome to Your Network’s Edge by RAD, where innovation meets connectivity. This podcast highlights how RAD’s technologies are empowering businesses and service providers. In every episode, we provide in-depth insights into the world of IoT, 5G, network Edge, and AI-powered networking, showcasing how RAD’s solutions empower service providers and critical infrastructure operators to stay ahead. Whether you’re a communications service provider, an industrial IoT professional, or someone passio ...
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Service Provider Iot Podcast
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
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Outage Patterns We’re Seeing in 2025: Navigating Complex Dependencies
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18:50When we looked at outages from the first half of 2025, we saw distinct patterns in how distributed systems failed. Consistent with our ongoing outage analysis, our data revealed a rise in subtle functional failures and service degradations where symptoms often seem disconnected from their root causes. Tune in to hear more about our findings from 20…
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How Networking Advancements Orchestrate Breakthroughs in Industrial IoT
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15:46
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15:46From robotaxis to surgical robots, the innovations we’ve witnessed in industrial IoT (IIoT) and robotics technology wouldn't have been possible without advancements in networking. Tune into this episode to learn more and explore why smooth digital experiences are crucial in the IIoT and robotics space. CHAPTERS 00:00 Intro 00:55 Networking Advancem…
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RAD Hybrid Cloud, AI, and Quantum Threats - Ep 4
19:04
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19:04In this episode of Your Network’s Edge: The RAD Way, we explore the evolving landscape of business cloud access and telco cloud services. We’ll look at the shift towards hybrid cloud architectures and the increasing demand for direct, managed access to cloud resources, driven by digital transformation and the burgeoning impact of AI. The podcast di…
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Beyond "Break-Fix": Assuring Performance in the AI Era
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15:47As AI transforms IT infrastructure, it’s also reshaping what it takes for IT operations teams to assure performance and maintain quality digital experiences. In this episode, we’ll explore the new challenges facing ITOps teams as AI becomes more integrated into IT environments, covering key digital resilience strategies and important considerations…
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ITOps Lessons From Outages at Google Cloud and OpenAI
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17:25Service delivery chains are often made up of a longer string of dependencies than you might expect. When an outage happens, the root cause might not be in your systems or even with a third-party provider you depend on. It could actually trace back to yet another third-party provider they rely on. We saw this phenomenon in action recently when some …
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Level Up Your Cloud Monitoring With These Tips
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18:33Cloud monitoring requires holistic, end-to-end visibility across complex, interconnected environments rather than isolated metrics. Here are best practices CloudOps teams should keep in mind. ——— CHAPTERS 00:00 Intro 00:47 What CloudOps Should Focus On 13:14 Decision-making 16:25 AI 17:53 Get in Touch ——— For additional insights, check out the link…
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Decoding Stealth Outages: Strategies for Digital Resilience
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17:04Just because an outage is subtle, doesn’t mean it’s harmless. Learn how to catch those pesky “stealth outages” that can so easily slip under the radar, and also unpack recent service disruptions at Slack, Microsoft 365, and X. CHAPTERS 00:00 Intro 00:56 Slack 08:16 Microsoft 365 11:22 X 13:26 Outage Trends: By the Numbers 16:26 Get in Touch ——— For…
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A Story of Scale: Geoff Huston on the Evolution of Network Architecture
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45:50Journey through the evolution of network architecture and explore what the future might hold in this conversation with APNIC’s Chief Scientist Geoff Huston. Geoff and The Internet Report team will cover how the Internet has transformed significantly over the past four decades, scaling to meet rapidly growing demand. And they’ll also discuss how the…
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Troubleshooting Tips & Outages at Zoom, Spotify & More
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16:40Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams. Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you. CHAPTERS: 00:00 Intro 00:52 Zoom Outage 04:40 SAP Conc…
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Why Even 1% Packet Loss Can Impact User Experiences
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23:17Packet loss can be bad news for network flows and customer experience. However, in our experience, NetOps teams tend to focus on major spikes in packet loss, while overlooking smaller amounts like 1 or 2%. This might be a mistake. Tune in for a deep dive into research findings suggesting that even 1% packet loss can significantly impact user experi…
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Understanding Service Disruptions at X, Workday & Mastercard
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16:57Go under the hood of recent service disruptions at X, Workday, and Mastercard—and explore why it’s so important to quickly (and accurately) identify the root cause of an outage. ——— CHAPTERS 00:00 Intro 00:59 X Outage 07:08 Workday Outage 11:00 Mastercard Service Disruption 14:48 By the Numbers 16:05 Get in Touch ——— For additional insights, check …
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Unpacking the Slack Outage & Other Backend Issues
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18:39Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams. ——— CHAPTERS: 00:00 Intro 00:48 Slack Outage 06:55 Microsoft 365 Outage 11:44 A Pair of Otter.ai Outages 14:21 Grafana Cloud Disruption 15:55 By the Numbers 17:58 Get in Touch ——— To learn more about how to de…
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Configuration Mishaps Strike Again: Asana Outages & More News
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31:01Outages connected to configuration mishaps were a common theme last year, and we’ve continued to see incidents like these in 2025. Configuration changes triggered two consecutive Asana outages in early February, and configuration or update-related issues may also have contributed to recent disruptions at Barclays, ChatGPT, Jira, and Discord. Tune i…
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The Show Must Go On: ITOps Lessons From the Events Industry
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31:32What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we’ll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations. We’ll …
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Configuration Change Trouble & Other 2024 Outage Trends
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21:55Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead. We’ll also share insights from recent incidents at OpenAI and Google Cloud’s Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end…
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RAD DDoS Protection at the Network Edge - Ep 3
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8:17DDoS attacks are becoming increasingly sophisticated, presenting a significant threat to organizations of all sizes. In this Your Network’s Edge: The RAD Way episode, we explore the trends driving these attacks and the evolving methods to counteract them. From traditional detection methods to the latest AI-powered innovations, we outline the streng…
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2024 Outage Trends Solidify; Plus OpenAI & Meta Outages
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19:48With nearly a year of data available, the topline outage trends for 2024 are coming into focus. Tune in to see what the numbers are showing. The Internet Report team will discuss how Internet service provider (ISP) outage numbers are continuing to increase, while cloud service provider (CSP) outages are also becoming more frequent, indicating a cha…
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RAD End-to-End IoT: Laying Connected Architecture - Ep 2
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9:14In this RAD Your Network’s Edge episode, we examine the critical role of IoT-enabled monitoring in complex, large-scale environments. We focus on three specific use cases—data centers, cell towers, and transmission towers — to understand how comprehensive secure monitoring solutions enhance visibility and efficiency. By providing timely data and pr…
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DigitalOcean, Reddit Outages & Worldline’s IT Perturbations
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15:43The past few weeks are somewhat of a representative sample of 2024 from an outage perspective, with connectivity issues and updates at the root of the four recent incidents. Both DigitalOcean and real-time payments provider Worldline experienced connectivity issues to data centers that made services unreachable. Meanwhile, Microsoft and Reddit enco…
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RAD SD-IoT: The Future of Network Connectivity - Ep 1
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23:10From factories to industrial vehicles, IoT enables a new era of operational efficiency and data communications. In this episode of Your Network’s Edge podcast by RAD, we explore how software-defined IoT, or SD-IoT, addresses the unique challenges of operational technology (OT) networks, ensuring continuous operations and uninterrupted service. Even…
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Talking Proactive Optimization, ChatGPT Issues & More
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19:19Powerful things happen when ITOps teams move beyond a break-fix approach and lean into proactive optimization. Instead of just responding to issues as they occur, when teams have independent visibility into their end-to-end service delivery chain, they can proactively identify possible areas for optimization and improvement. For example, streamlini…
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DORA & ITOps Best Practices; Plus BMO, Google Outages
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30:13The Digital Operational Resilience Act (DORA) goes into effect on January 17, 2025, and financial institutions serving the EU will need to meet an enhanced set of requirements related to risk management, network resilience, and incident reporting. While DORA is directly applicable to EU financial institutions, it prompts important discussions about…
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Let’s Talk Status Pages & Salesforce, Microsoft Outages
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18:07A recent Salesforce outage highlighted the limitations of status pages and the importance of considering a variety of data points when identifying the source of an outage. Tune in to hear The Internet Report team discuss what happened and why. They’ll also share insights from a recent Microsoft Outlook outage and cover the latest Internet outage tr…
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ServiceNow, Microsoft & Workday Outages, Explained
15:53
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15:53A recent certificate problem impacted ServiceNow, and other issues prevented users from accessing key cloud services including Microsoft 365, Azure Virtual Desktop, and Workday. Tune in to hear what happened during these incidents and a separate data center fire that caused a Reliance Jio outage for customers across multiple areas of India. Listen …
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Managing Traffic During Peak Demand; Plus, Microsoft, Akamai Outages
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19:17During high-traffic seasons like Black Friday or a much-anticipated product launch, maintaining good digital experiences for customers is vital. We’ve all heard tales of floods of eager shoppers crashing a website during a major sale—leaving them unable to make their coveted purchases. To guard against a breakdown like this during high-traffic peri…
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The Current Subsea Cable Ecosystem: Resiliency & What’s Next
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22:45Let’s dive into the fascinating world of subsea cables. With special guest Murray Burling—Executive Director of Oceans and Environment at RPS—we’ll explore the current subsea cable ecosystem and chat about what the future might hold. Tune in for insights on how important subsea cables are for today’s digital experiences, how decisions are made on w…
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Analyzing X’s Livestream & GitHub, Google Outages
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16:35Explore the recent Google Cloud and GitHub outages, plus get insights from a network perspective into the August 12 X livestream event featuring Elon Musk and Donald Trump. In the case of Google Cloud, a power issue in one of its European regions impacted connectivity and affected several services and networking equipment. The problems disrupted co…
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Why NetOps Is the Real MVP of the Sports World
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33:10This week, The Internet Report team and special guest Dave Anderson—a tech industry veteran and co-host of "A Very Melbourne Podcast," which covers the Australian Football League and more—are chatting about how to assure great digital experiences at major sporting events. Large sporting events are always logistically complex, and today that’s even …
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Unpacking the CrowdStrike Update, Azure Outage, & More
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17:41On July 19, many organizations around the globe—including airlines, banks, and hospitals—experienced outages as Windows machines reportedly got stuck in a boot loop that ultimately resulted in the Blue Screen of Death (BSOD). These disruptions had a common source: an update from CrowdStrike, a managed detection and response (MDR) service used to pr…
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Twitter to X: Charting Performance and Outages
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18:16On May 17, X reached a major milestone when the social media platform completed its full migration from twitter.com to x.com. While the number and frequency of outages did increase after the company’s acquisition by Elon Musk, following the domain migration, there don’t appear to have been any significant disruptions to the X.com platform. In this …
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Insights From Outages at Starlink, Schwab & Internet Archive
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16:54Three recent outages at Starlink, Charles Schwab, and the Internet Archive highlight key reminders for NetOps teams around backup options, the role of intelligence, and understanding your end-to-end service delivery chain. A subset of Starlink users were unable to establish a connection; some users of Schwab.com and its apps may have found themselv…
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Cloud Outages Rise & Other H1 2024 Internet Outage Trends
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21:30Believe it or not, we’re already about halfway through 2024. Looking at the outage data from this year so far, we see continued evolution, following patterns observed over the past few years. Notably, the percentage of cloud service provider (CSP) outages is still increasing—though at a more accelerated rate than seen in recent years. Tune on to le…
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Meta and Salesforce Tackle Intermittent Issues
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17:50When it comes to assuring great digital experiences for your users, intermittent issues can be incredibly difficult to discover and diagnose because the service is both working and not working simultaneously—or, it may simply be running slow. Some users may experience issues, while for others, everything will work just fine. In this week’s episode,…
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Outages at X, google.com, and jsDelivr + Why Details Matter
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18:04Explore what happened during recent outages at google.com, X (formerly Twitter), and CDN service jsDelivr. The Internet Report team will also discuss why a detailed understanding of every component in your service delivery chain is vital to maintain the availability and resiliency of your service. If even one component encounters challenges, the en…
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Inside the ChatGPT Outage & More News | Pulse Update
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20:10Go under the hood of a ChatGPT outage, H&R Block’s Tax Day disruption, and more incidents from the past few weeks. The Internet Report team will also discuss Microsoft’s update on recent subsea cable cuts and the latest global outage trends. ——— CHAPTERS: 00:00 Intro 00:57 ChatGPT Outage 03:35 Revisiting West Coast of Africa Cable Cuts 09:07 H&R Bl…
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WhatsApp & Apple Outages; Plus ITOps Tax Day Survival Tips
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27:55With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. Tune in to hear The Internet Report hosts discuss how IT teams can navigate majo…
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How Third-party Issues Led to McDonald’s, DMV Outages | Pulse Update
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17:07The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of. Managing this complex ecosystem can be challenging. Unexpected issues may arise from se…
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Meta, LinkedIn, and Comcast Outages, Explained | Pulse Update
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17:49Over a two-day period this past week, major social media platforms—Meta’s Facebook and Instagram, LinkedIn, and Discord—all experienced disruptions. In the same timeframe, Comcast was also impacted by an outage that affected access to specific services and applications. Meta experienced issues with its log-in process, Discord navigated unexpectedly…
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AT&T Outage and Disruptions at Google Cloud, Front, and More | Pulse Update
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16:26Load is a fundamental but, at times, challenging variable for networks and operations teams to handle. In the past few weeks, ThousandEyes saw various load-related problems impact organizations including Google Cloud, Front, several Australian banks, and Minnesota State University Moorhead. Tune in to learn more about what happened during these inc…
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Square Outage, Data Center Issues & Planning for Resiliency | Pulse Update
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17:10When outages happen, it’s what you do next that matters. It’s important to have a backup plan in place that you can quickly activate to minimize the impact of an incident. Over the past two weeks, companies initiated a range of resiliency actions, including asking customers to use alternate authentication methods (or to avoid logging out of a servi…
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Security, Great Digital Experiences & Why Visibility Matters
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16:53The ThousandEyes Internet Intelligence team joins us from Cisco Live in Amsterdam, talking about a major theme from the event—security. Tune in to hear their thoughts on how visibility can help companies in their security efforts, the sovereignty of data in flight, and why you don’t have to choose between security and performance. ——— CHAPTERS 00:0…
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Understanding the Microsoft Teams & Azure Disruptions | Pulse Update
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16:48What happened during the recent Microsoft Teams and Azure disruptions? Go under the hood of these incidents and also explore other recent disruptions in this week’s Pulse Update. CHAPTERS - 01:03 Network issue leads to Microsoft Teams service disruption - 04:09 Azure Resource Manager exhausts capacity, causing service issues - 06:20 Oracle Cloud ex…
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Unpacking Recent ChatGPT Issues & Other Outage News | Pulse Update
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24:26What caused recent dips in performance for OpenAI’s ChatGPT? Tune in to hear The Internet Report team unpack this and other recent disruptions, including a hack that led to an outage at the Spanish branch of the Orange mobile network, and a blip for customers of the cloud services provider DigitalOcean. They’ll also cover the outage trends they’re …
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2023 Internet Outage Trends & the New Outage Landscape | Pulse Update
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11:06As they launch into 2024, organizations are facing a different outage landscape than they had at the start of 2023. The past year saw increases in cloud service provider (CSP) outages, application outages, and the percentage of U.S.-centric outages—all of which point to an evolution in the way outages happen and the need for different strategies to…
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Insights From the Ghosts of NetOps Past, Present, and Future
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21:32As 2023 comes to a close, in the spirit of Dickens’ holiday classic “A Christmas Carol,” let’s reflect on the valuable insights left by the ghosts of network operations teams past, present, and yet to come. Tune in to hear host Mike Hicks (Principal Solutions Analyst at ThousandEyes) discuss lessons from the NetOps teams of the past, the current st…
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Peering Issues, Internet Resilience, and Cloud Outage News | Pulse Update
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13:52Recent changes appeared to trigger a series of events for two peering points internationally—with very different impacts. Tune in to learn more about these incidents, why they differed, and the lessons they leave. Mike Hicks, Principal Solutions Analyst at ThousandEyes, will also cover the latest outage numbers and explore other recent incidents, i…
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Scaling To Meet the Black Friday Demand: Tips for IT Teams
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15:02As companies gear up for Black Friday, The Internet Report team shares some best practices for delivering great customer experiences and minimizing downtime during one of the retail industry’s biggest days of the year. Mike Hicks, Principal Solutions Analyst at ThousandEyes, will cover some helpful case studies of Black Fridays that experienced som…
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Understanding the Recent Workday and Cloudflare Outages | Pulse Update
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32:11Backend-related incidents have been a recurring theme in outages across 2023, caused by everything from data center issues and hardware mishaps to failures at common (shared) services. Recently, we saw two examples of these backend issues when data center power problems led to outages at both Cloudflare and Workday. Tune in to hear more about what …
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Halloween Special: Ghosts of Outages Past
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43:36This Halloween, The Internet Report team is sharing some of their most thrilling (and chilling) networking tales. Pull up a chair (and a big bowl of your favorite Halloween candy) to hear what happened—and important lessons learned. ——— CHAPTERS 00:00 Intro 01:40 Haunting obstacles with a dynamic routing protocol that thwarted crew changes on an oi…
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Insights From Outages at Citibank, DBS, and Other News | Pulse Update
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24:18In recent weeks, back-end infrastructure work and other backend-related issues impacted various online and consumer banking services, including DBS and Citibank in Singapore. Simple front-facing customer experiences that we’ve become accustomed to today can often mask considerable complexity on the backend. The service delivery chain of technologie…
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