This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
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Service Provider Innovation Podcasts
CDW Canada Tech Talks: Discussing the Latest Technology Innovations Experts from CDW and our partners tackle hot topics including generative AI, FinOps, the new cybersecurity landscape and more.
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Hosted by Glenn Hunzinger, US Health Industries Leader, the Next in Health podcast series offers insights on the most important issues facing pharma, medtech, and healthcare. PwC business leaders discuss the latest trends and their impact on health industries, whether it is policy, AI, innovation, care delivery, business model reinvention, or bold moves shaping the future. If it is happening in health industries, we are talking about it.
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The Your Health University Podcast explores the ever-evolving world of healthcare, bringing together industry leaders, medical professionals, and business innovators to discuss the latest trends, challenges, and breakthroughs in patient care. Hosted by Jamie Preston, this podcast highlights real-world strategies that improve healthcare delivery, from primary care and chronic disease management to hospice, senior living, and emerging medical technologies. Each episode features insightful conv ...
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Welcome to Shaping Healthcare, a podcast by CitiusTech. Some of the great minds in the world are constantly striving to solve the healthcare industry's greatest challenges with technology, creativity, and agility. With every episode of The Shaping Healthcare Podcast, we will take you deeper into the world of healthcare and life sciences and give you a perspective into what it takes to build a human-first, technologically enabled healthcare world.
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Welcome to "The MSR Insider" with Dr. Ricardo Abraham, your trusted guide into the world of virtual medical staffing and healthcare support. Brought to you by Medical Staff Relief, this series offers expert-driven insights, real-world success stories, and fresh perspectives on how virtual assistants are transforming healthcare practices. Join Dr. Abraham as he opens the door to Medical Staff Relief’s mission—empowering clinics, hospitals, and private practices with skilled, dependable virtua ...
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Jim Knight is the founder of The Instructional Coaching Group, a professional development provider dedicated to offering PD for coaches, teachers, and leaders based on a partnership approach that creates better learning environments for all students. As a research associate at the University of Kansas Center for Research on Learning Jim has spent 25 years studying professional learning and instructional coaching. He earned his PhD in Education from the University of Kansas and has won severa ...
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Running a service-based business is hard. Whether you’re in the trades or professional services, most owners face the same challenges: - How do I attract better clients without spending more on marketing? - How do I find, keep, and motivate great people? - How do I stop being the bottleneck in my own business? - How do I stop wearing all the hats and build a team that actually runs the business? - How do I fix broken systems and get my time back? - How do I protect margins as costs keep risi ...
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in to explore the latest tech trends, dive into hot topics, and hear from industry experts, community leaders, and innovative vendors shaping the senior living tech landscape. Each episode is packed with practical insights and real-world stories to help you spark change and level up your community’s tec ...
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You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you're soaking up what I'm spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podca ...
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Welcome to Your Network’s Edge by RAD, where innovation meets connectivity. This podcast highlights how RAD’s technologies are empowering businesses and service providers. In every episode, we provide in-depth insights into the world of IoT, 5G, network Edge, and AI-powered networking, showcasing how RAD’s solutions empower service providers and critical infrastructure operators to stay ahead. Whether you’re a communications service provider, an industrial IoT professional, or someone passio ...
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News, Views and all things Engineering from the IMechE. Every first Monday of the Month. Contact us at [email protected]
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The Net Assets podcast delves into the most pressing issues in independent school business and operations. Delivered by NBOA, the only national nonprofit membership association focused exclusively on fostering financial and operational excellence among independent PK-12 schools, each episode is based on a popular article in NBOA’s Net Assets magazine. Chief financial and operational officers alongside other leaders of school business share what inspires and challenges them as well as their a ...
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Welcome to Personetics’ Banking on Innovation podcast, where banking leaders driving customer-centric Innovation to share their stories and reveal their insights on how financial data-driven personalization impacts business results and banking customers’ financial wellbeing. Hosted by Jody Bhagat, President of Americas at Personetics, the biweekly podcast helps executives in banks, fintechs and banking providers consider how to lead customer-driven Innovation in their own organizations. Gues ...
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What makes a technology service provider a pioneer for new approach towards it's workforce? Since 2010, Intuit has been on India's Best Companies to work For list! Five consecutive years in the top 3, and this year, Intuit is ranked #3. Their culture of innovation and experimentation, along with their unique employee-powered approach has been a successful enterprise. Shiladitya Mukhopadhyay (host of Shunya One), sits down with employees from Intuit on topics ranging from technology and innov ...
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The Australian Health Company is a leading healthcare provider dedicated to promoting well-being. Offering a wide range of medical services, they prioritize excellence in patient care, innovation, and community health.
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I’m Haree Patel, Founder and CEO of iceConnect, and this is the podcast where we dive into the ups and downs of running a business in today’s tech-driven world. Whether you’re a small business owner, an entrepreneur, or somewhere in between, this show’s for you. We’re all about real conversations with fellow business owners, sharing what’s worked, what hasn’t, and how technology can make (or sometimes break) a business. Have you ever wondered how others manage to grow without losing their mi ...
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Welcome to Paul Green's MSP Marketing Podcast. If you're a Managed Service Provider (MSP) and want to improve your marketing & grow your business, this is the show for you. It's out every Tuesday on your favorite podcast platform. Since launching in 2019, this has become the world's most listened to podcast about MSP marketing. Host Paul Green is the world's go to MSP marketing expert, and the founder of the MSP Marketing Edge. Every week you'll get really smart ideas to improve your marketi ...
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Invure Holdings Group LLC—headquartered in Orlando, Florida—is a pioneering holdings company dedicated to fueling growth and transformation across a wide array of industries. Known for its strategic approach, Invure Holdings Group LLC manages an extensive portfolio that spans from cutting-edge tech startups to established service providers, always with an eye toward innovation and sustainable success. Beyond its portfolio, Invure Holdings offers specialized business consulting and financial ...
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Ministry of POS is a leading provider of Point-of-Sale (POS) solutions, dedicated to enhancing business operations across various industries. We specialize in offering a comprehensive range of products, including POS terminals, barcode scanners, thermal printers, and billing machines, tailored to meet the unique needs of our clients. Our commitment to quality and innovation ensures that businesses can streamline their processes, improve efficiency, and deliver exceptional customer experience ...
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Financial Markets insights (FMi), a community created by The Realization Group, brings together the best minds in the global financial and capital markets industry to discuss and deliver high-quality thought leadership content.
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"Expedient: The Podcast" is your gateway to the inner workings of technology and innovation, presented with unparalleled clarity and expertise. Each episode is an invitation to join the luminaries of Expedient along with special guests from the forefront of the tech industry. We delve into the latest advancements in cloud computing, the evolution of data centers, cybersecurity trends, and groundbreaking developments in AI and machine learning. This podcast strips away the complexity of the t ...
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# Why HubSpot: The Comprehensive CRM Solution for My Business and ClientsHere's a podcast episode summary focusing on why you chose HubSpot as your preferred CRM platform:---## Episode Summary: "Why I Chose HubSpot as My Go-To CRM Solution"In this episode, I dive deep into my decision to select HubSpot as the cornerstone CRM solution both for my company KoinTyme and for all our consulting clients. I explain how HubSpot's all-in-one platform offers unparalleled integration capabilities that a ...
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News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in ...
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Welcome to Reimagining Justice - a global podcast for the change makers in law and the first Australian-based podcast shining a light on issues at the intersection of law, social justice and innovation. Join Andrea Perry-Petersen, an Australian lawyer and social justice advocate, as she interviews guests from around the world who have discovered and implemented innovative ways to update the legal profession while improving people's experience of the law. Andrea brings a unique perspective on ...
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The Podcast for those who want to Build & Improve their business via stories of entrepreneurs that have built their own businesses!
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Pick your choice of executive research studies and you’ll find that most of the C-suite say that the gap between the employee talent they currently have and the skills that are needed is what keeps them up at night. Executives are being forced to boldly question long-held assumptions about how work should be done, who should do it, and the role of the physical office and technology solutions. That’s why Blended Workforces are one of the hottest talent strategies today. For those who don’t kn ...
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While your logo reflects who you are and gives people something tangible to latch onto, branding itself is far deeper and more complex than this simple design. Branding is integral to your product or service – it defines who you are, what your customer can expect and what separates you from competitors. It's the personality behind the image. How people associate with your brand can be intentional because of your corporate identity and marketing strategy, or it can be accidental, often uninte ...
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Why a Social Media Manager is Key for Healthcare Pros
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4:06Are you a healthcare professional struggling to keep up with social media? In this episode, we break down the role of social media managers and why having one can completely transform your online presence. From creating engaging posts to responding to patient questions, a skilled medical social media manager ensures your practice stays visible and …
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Tax Planning for Business Owners: How Mark Miller Uses Smart Money Strategies to Build Legacy Wealth | Ep. 178
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42:21Episode 178 Frederick Dudek (Freddy D) Tax planning for business owners takes center stage as Mark Miller, CEO of Hilton Tax and Wealth Advisors, joins Freddy D on the Business Superfans Podcast to break down how the smart money plays the long game. Most entrepreneurs grind to grow revenue—but never build a tax strategy, leaving massive money on th…
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Virtual Bookkeeping Services: Smarter Finance Support
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4:59In this episode, we dive into how Virtual Bookkeeping Services are transforming the way businesses manage their finances. From reducing overhead costs to improving accuracy and real-time reporting, virtual bookkeeping services give entrepreneurs access to professional financial support without the burden of in-house staffing. We explore how cloud-b…
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Bridging the CX Gap: How Akixi Supercharges Microsoft Teams for Service Providers
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19:14In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are c…
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Maximize Productivity with Executive & Virtual Assistants
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3:40Looking to streamline your workflow and focus on what truly matters? In this episode, we dive into the world of Real Estate Cold Callers and Appointment Setters, exploring how these professionals can help you save time, increase efficiency, and grow your business. Whether you’re managing emails, scheduling appointments, or handling repetitive tasks…
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Deals Outlook 2026: What’s ahead for medtech
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9:19Join Glenn Hunzinger and James Woods as they discuss what to expect for medtech dealmaking in 2026, including why buyers are poised to return, how technology is reshaping portfolios, and where investors are focusing to drive future growth. Discussion highlights: Medtech M&A is expected to rebound in 2026 as market conditions improve and capital rem…
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In this episode, KJ announces the reimagined CDW Canada Tech Talks, outlining what’s ahead for 2026. You can expect more frequent episodes, new expert hosts and a broader range of topics, including AI, cybersecurity, cloud management and public sector innovation. Our mission remains clear: deliver timely insights and practical advice to help IT lea…
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294. 2026 State of the Union for Service Providers - Part One
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1:18:31For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. This ye…
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Executive Assistant and General Virtual Assistant Insights
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4:01Feeling overwhelmed by endless admin tasks in healthcare? In this episode, we explore how an Executive Assistant and General Virtual Assistant can transform your workday. From managing emails and appointments to supporting leadership decisions, these roles help healthcare professionals reclaim their time and focus on what truly matters—patient care…
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New Year Catch-Up: Jeff Halash Returns After 4 Years!
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57:28Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years away, Jeff shares what he's been up to, his thoughts on the MSP industry today, and insights from his journey. Don't miss this nostalgic and informative conversation for tech enthusiasts and…
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This week, I'm welcoming Kim Scott, author of Radical Respect, back to Coaching Conversations. We discuss leadership, communication, and fostering respect at work. Kim explains her concept of "radical respect," emphasizing dignity for all, and offers practical strategies to address bias, prejudice, and bullying. Our conversation covers tools for sa…
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Do the Thing You Fear: The Death of Fear Is Certain
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39:10In the first episode of 2026, Jamie sits down with Colin Stevens, Director of Employee Performance and Engagement, to reframe the new year without falling into the resolution trap. Together they explore why mindset isn’t about ignoring pain—it’s about choosing perspective, focusing on what you can control, and attaching meaning to what you’re pursu…
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Listening Creates Innovation: How Michael Leung Gave People Their Hearing—and Built Superfans | Ep. 177
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34:17Episode 177 Frederick Dudek (Freddy D) Listening creates innovation, and in Episode 177 of the Business Superfans podcast, Freddy D sits down with Michael Leung, founder of Flow Group, to break down how deep customer listening led to life-changing impact and explosive advocacy. Millions of people struggle with hearing loss, yet traditional hearing …
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MSP marketing SPECIAL: Convert relationships
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6:19We are continuing a three part series based on the MSP Marketing Edge 3 step system, and in this special episode we focus on the third step: Convert relationships. Welcome to Episode 321 of the MSP Marketing Podcast with me, Paul Green, powered by the MSP Marketing Edge. Convert relationships Hello and happy New Year, and welcome to our final speci…
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Choosing Communication Tech for Industrial Environments for Today and Tomorrow
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17:11Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era. Modern factories run 24/7, but many still rely on paging systems installed before the inter…
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Reputation Management for Doctors: Protect Your Practice
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3:54Reputation Management for Doctors has become one of the most critical growth and trust factors in modern healthcare. In this episode, we explore how patient reviews, online listings, and digital first impressions influence whether new patients choose your practice. From one-star reviews that feel unfair to outdated clinic information that drives pa…
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Remote Work Leadership: How Ken Taylor Builds High-Performance Teams Without Offices | Ep. 177
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40:01Episode 176 Frederick Dudek (Freddy D) Remote work leadership takes center court in this powerful conversation with Ken Taylor, author of Working in Slippers and lifelong technology entrepreneur. Ken breaks down why remote work isn’t a pandemic trend—but a return to how humans and businesses perform best. From hiring the right character (not just r…
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Sometimes the most profound lessons come from unexpected places. I recently trekked Nepal's Annapurna Circuit, and the experience left me with fresh perspective on gratitude, silence, and what really matters. In this episode, Jessica Wise and I share what we're grateful for, from working with incredible educators around the world to precious family…
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Ideal Client Positioning: How Wes Towers Attracts Better Leads in an AI-Driven Market | Ep. 175
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40:35Episode 175 Frederick Dudek (Freddy D) Ideal Client Positioning takes center stage as Wes Towers, founder of Uplift 360, joins Business Superfans host Freddy D to reveal how service businesses can attract better leads—not just more leads—in an AI-saturated world. In a market flooded with automated content and fake authority, trust is the new curren…
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We are continuing a three part series based on the MSP Marketing Edge 3 step system, and in this special episode we focus on the second step: Grow relationships. Welcome to Episode 320 of the MSP Marketing Podcast with me, Paul Green, powered by the MSP Marketing Edge. Grow relationships Hello and welcome to another special episode of the podcast. …
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Medical Advertising Strategies That Drive Patient Growth
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4:21In today’s competitive healthcare landscape, Medical Advertising plays a critical role in attracting, converting, and retaining patients. This episode breaks down how medical and dental practices can use ethical, compliant marketing strategies to increase visibility while maintaining trust. From branding to digital outreach, we explore how advertis…
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Healthcare Social Media: Strategies That Drive Trust
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4:13In today’s digital-first world, Healthcare Social Media plays a critical role in how patients discover, trust, and engage with medical providers. This episode breaks down how healthcare organizations can use social platforms to educate patients, build credibility, and stay compliant while still sounding human and approachable. From content planning…
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AI Readiness for Leaders: How Marina Morgan Builds Human Resilience in the AI Era | Ep. 174
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33:18Episode 174 Frederick Dudek (Freddy D) AI readiness for leaders takes center stage as Marina Morgan, founder of Morgan Impact, joins Business Superfans Podcast to unpack what it really takes to thrive in the AI era. As artificial intelligence accelerates faster than most teams can adapt, many business owners feel overwhelmed instead of empowered. M…
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UniFi Ubiquiti: One Year Later – Lessons Learned & Pro Tips
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51:51In this Christmas Eve Edition, We discuss our Network Upgrade Insights at ProdigyTeks! Join us as our very own John Dubinsky joins the podcast to discuss our journey from our previous network provider to UniFi network equipment. We'll cover practical tips, smart tricks, and key lessons learned while adopting the new UniFi stack. Perfect for MSPs an…
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Medical Website Design: How Doctors Build Trust Online
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3:47In today’s digital-first healthcare world, medical website design plays a critical role in how patients perceive and trust providers. A well-structured, compliant, and user-friendly website isn’t just about looks—it directly impacts patient engagement, appointment bookings, and credibility. In this episode, we break down why healthcare professional…
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Larry Meador and Cavelo: Elevating MSP Channel Success with Cybersecurity Innovation
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35:37Discover how industry veteran Larry Meador, Cavelo's new Channel Chief, is transforming the MSP channel. Cavelo empowers Managed Service Providers with a unified Attack Surface Management and Data Security Posture Management platform—offering automated data discovery, classification, vulnerability management, and compliance-ready solutions. Built f…
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2025 Favorites with ICG Director of Consulting, Amy Musante
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18:00In this episode of "Coaching Conversations," Amy Musante, ICG's Director of Consulting, reflects on her favorite podcast highlights from 2025. Amy and looks back at three episodes that really stayed with her. She talks about what she learned from Zaretta Hammond's insights on culturally responsive teaching, Maggie Jackson's ideas about uncertainty …
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Medical SEO Explained: How Doctors Get Found Online
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4:24In this episode, we break down medical seo in a way that actually makes sense for busy healthcare professionals. If you’re a doctor, nurse, clinic manager, or practice owner wondering why your schedule isn’t as full as it should be, this conversation is for you. We explore how patients search for care today, why visibility on Google matters, and ho…
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You Can’t Treat the Body Without the Mind Part 2
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22:34Key Takeaways Everyone can be an investigator: Observing subtle changes in behavior, sleep, decision-making, or life management can reveal early signs of behavioral health needs. Integration matters: Combining behavioral and physical health care improves outcomes, prevents avoidable hospital visits, and reduces overall healthcare costs. Impact beyo…
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Leadership Accountability: How Chris Gillen Helps Leaders Escape the Blame Cycle | Ep. 173
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44:49Episode 173 Frederick Dudek (Freddy D) Leadership accountability is the championship skill most service-based businesses are missing—and in Episode 173, Chris Gillen breaks it down with game-winning clarity. Drawing from decades leading Fortune 500 teams and fast-growth startups, Chris exposes how the blame cycle destroys trust, stalls momentum, an…
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We are kicking off a three part series based on the MSP Marketing Edge 3 step system, and in this special episode we focus on the first step: Build audiences. Welcome to Episode 319 of the MSP Marketing Podcast with me, Paul Green, powered by the MSP Marketing Edge Build audiences Hello and welcome to a special episode of the podcast. We are kickin…
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Deals Outlook 2026: What’s ahead for pharma and life sciences
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11:14Tune in as Glenn Hunzinger and Roel van den Akker share their outlook for pharmaceutical and life sciences dealmaking in 2026. They discuss improving market conditions, innovation driven growth, and how upcoming loss of exclusivity is shaping deal strategy. Discussion highlights: Strong innovation, healthy balance sheets, and improving capital mark…
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Deals Outlook 2026: What’s ahead for health services
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8:57Join Glenn Hunzinger and Dan Farrell as they discuss why 2026 could mark a rebound year for health services dealmaking—driven by higher-quality assets, improving market conditions, and the growing role of technology and AI. They explore how investors are rethinking value creation, from tech-enabled care models to carve-outs and IPOs. Discussion hig…
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How a Bilingual Virtual Assistant Transforms Care Teams
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3:53Healthcare practices serving diverse communities face daily pressure from high call volumes, administrative overload, and language gaps. This episode explores how a bilingual virtual assistant supports clinics by managing front-desk responsibilities in both English and Spanish while preserving quality patient interaction. The discussion highlights …
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Telephone Triage Skills for Safer Patient Care Calls
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3:50This episode explores telephone triage as a core clinical practice shaping patient safety from the first phone call. Through real-world scenarios, the discussion highlights how structured listening, symptom assessment, and clear guidance support effective medical phone triage. The conversation also reflects on how emerging tools such as a telephone…
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Reimagining Healthcare through Synthetic Data advancements
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29:43Can healthcare innovate without risking patient privacy? Synthetic data makes it possible. In this episode, Gaurav Shrimal, AVP – Quality & Validation at CitiusTech, and Garth Rose, CEO of GenRocket, share how synthetic data helps organizations comply with HIPAA and GDPR while accelerating AI model training, clinical research, and application testi…
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293. What's Working Right Now for Operators
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31:22What if the strategies you needed to finish 2025 strong were already being proven by operators just like you? In this final episode of the year, I'm pulling back the curtain on the three approaches that are generating the most momentum for our community right now. These aren't theories or trends; they're real-world tactics that service providers ar…
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Telehealth Specialist Roles Shaping Virtual Care Today
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3:50This episode examines how telehealth specialist roles shape the delivery of virtual care in modern healthcare systems. The discussion highlights how these professionals support patients and providers through coordinated digital visits, structured workflows, and real-time guidance. By working closely with a telehealth receptionist and other virtual …
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Hourly Worker Incentives: How Michael Fortinberry Uses Performance Pay to Change Behavior | Ep. 172
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47:58Episode 172 Frederick Dudek (Freddy D) Hourly worker incentives are one of the most misunderstood—and most powerful—levers for improving productivity, quality, and accountability in service and trade businesses. In Episode 172 of Business Superfans®, Michael Fortinberry, Founder of Protiv, breaks down how the right performance pay system can fundam…
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What It Takes To Make It In a Competitive Market, with CEO Mike Flanagan
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22:47Mike Flanagan, CEO of the newly formed E3n, a merger of EMA and ERB, worked in ed tech, led the SSS financial aid product and then the Mastery Transcript Consortium before taking the helm of the new association focused on enrollment and assessment. With host and NBOA President and CEO Jeff Shields, Flanagan talks about how his background in product…
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AI Governance Crisis: 88% of Firms Face Governance and Security Challenges They Can't Control - Theta Lake
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17:28In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake, to explore what’s becoming one of the biggest emerging risks in financial services: AI governance failure. Theta Lake’s recent research, based on insights from 500 financial institutions, shows a concerning paradox: w…
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What's the difference between directive and non-directive coaching? Should coaches set the agenda or let teachers lead? In this episode, Dr. Robert Biswas-Diener joins Jim Knight to explore the philosophy and practice of instructional coaching. They tackle the big questions: balancing directive and non-directive approaches, the role of curiosity an…
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Remote Patient Monitoring: Transforming Care Beyond Clinics
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4:12Explore how remote patient monitoring is revolutionizing healthcare by tracking patient health data beyond traditional clinic walls. In this episode, we discuss how tools like home blood pressure cuffs, glucose meters, and pulse oximeters feed real-time insights to providers, enabling proactive care. Discover the role of the remote patient monitori…
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You Can’t Treat the Body Without the Mind
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29:14Key Takeaways Behavioral health and physical health are inseparable and must be treated together Chronic illness often worsens anxiety, depression, and isolation — especially in aging populations Fear and stigma continue to prevent many patients from seeking behavioral health support Integrated care teams reduce gaps, improve communication, and cat…
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I’ve asked five people, who are both friends and MSP experts, what they think is going to happen to MSPs next year. Let’s jump straight into our experts’ predictions for what could happen in your world in 2026. Welcome to this SPECIAL Episode 318 of the MSP Marketing Podcast with me, Paul Green, powered by the MSP Marketing Edge. 5 expert predictio…
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Breaking Down Barriers to Managing Agent Lifecycles in Contact Centers
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11:28Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers. With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities o…
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The Shifting Challenges Organizations Face with Secure Messaging
14:01
14:01
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14:01Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging. With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversatio…
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Elevating Hybrid Collaboration with Multi-Platform UC Innovation
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10:14
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10:14As hybrid work becomes the norm, enterprises face new challenges around collaboration, platform integration, and user experience. In this exclusive interview, Tata Communications’ Vivek Kar explores what it takes to build flexible, secure, and scalable communication environments that support diverse user needs. Key discussion points include: Why mu…
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The Latest News on Mitel's Resurgence, Google Beam, InfoComm, Cisco Live, and More
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31:13
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31:13In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s ne…
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The Enterprise Challenges of Managing Emergency Services in Your UC Setup
10:59
10:59
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10:59Is your enterprise struggling with E911 compliance across multiple UC platforms? 🚨 Marc Haimsohn, VP Sales & Partnerships at Kurmi, reveals how Fortune 500 companies are automating emergency services management to meet Kari's Law and Ray Baum's Act requirements - cutting provisioning time from 30+ minutes to under 60 seconds. 🎯 WHAT YOU'LL LEARN: ✅…
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