Discover what separates AI success from AI hype. In this series from MIT Sloan Management Review, AI winners share their secrets and success stories from the front lines. Explore the future of artificial intelligence with leaders from companies like YouTube, Cisco, and Hugging Face who are turning AI's potential into measurable business value.
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Safety Collaborators Podcasts
With you every step of the way. We work across an evolving railway to improve safety, efficiency and sustainability for everyone.
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Short, high-yield tips on managing mental health disorder in primary care and other non-psychiatric settings. For more information on managing mental health in primary care, see our website at collaborative-psychiatry.org. To access the printable PDF clinical resources and patient handouts associated with each episode, check out the QuickTake pages at collaborative-psychiatry.org/quicktakes.
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What does it take to truly collaborate? How can leaders create environments where diverse perspectives are valued, trust is nurtured, and meaningful conversations drive innovation? Finding Your Collaborative Edge™ is a podcast for leaders, teams, and professionals who want to unlock the full potential of collaboration in their organisations and lives. Hosted by Anni Townend and Lucy Kidd, co-founders of Collaboration Equation™, this show explores the essential elements of psychological safet ...
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Our podcast features Tech Talks with professionals at WeblineIndia who share their experiences, challenges, and solutions in software development and technology services. Each episode offers practical examples, lessons learned from recent projects, and suggestions on improving development processes. The discussions also cover current trends in AI, IT outsourcing, software development, and mobile app creation, helping you stay informed about approaches and methods that could make a difference ...
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The Courage Effect is a show about growth and unleashing what’s possible. Developed by our host Suzanne Weller, The Courage Effect is a place for inspiration and empowerment through conversation. Where we talk about what we’ve learned through wrangling fear, risk, and uncertainty -- no matter how big (or small) the challenge. Whether it’s a professional reinvention, standing up for what we believe in, fighting inequality, or smaller actions like speaking to a stranger – these courageous stor ...
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Curated Questions: Conversations Celebrating the Power of Questions Hosted by Ken Woodward, Curated Questions is a thought-provoking podcast that celebrates the art and science of asking profound questions. This podcast is for curious minds who understand that the right question can unlock new perspectives and drive personal growth. What to Expect Insightful Conversations: Experts from diverse fields share their journey in mastering the craft of inquiry, revealing how it has transformed thei ...
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Clinical research and clinical trial management form the backbone of drug and device approvals worldwide. Learn from the leading industry experts to build and advance your clinical research career. You'll hear from sponsors, clinical research organizations, and clinical trial sites around the globe. This show is for all current and aspiring clinical research professionals including clinical research associates (CRA), clinical operations managers, study managers, biostatisticians, medical doc ...
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Update: August 2025 by Karin In Conversation with The Safety Collaborators is now hosted by Karin Ovari, Leadership Coach, Facilitator, and Founder of The Supervisors Hub - a community for Leaders co-created by you. Join --> https://www.skool.com/the-supervisors-hub Through candid conversations with leaders, practitioners, and thinkers, we explore leadership, communication, and safety culture in high-hazard industries. These discussions share practical insights, lessons learned, and strategi ...
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A podcast by venture capital firm Lux Capital on the opportunities and risks of science, technology, finance and the human condition. Hosted by Danny Crichton from our New York City studios.
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Welcome to Defender, the podcast that brings you crowd-sourced physical security insights and commentary from leading industry professionals to help you protect lives, secure property, and defend against evolving threats. www.defendervideo.com
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Welcome to Advancing Healthcare Through Simulation, a series exploring the critical role of simulation in shaping the future of healthcare. This series highlights NAIT's Centre for Advanced Medical Simulation (CAMS) as a hub for healthcare simulation, workforce development, and innovation. Through conversations with experts, industry leaders, and educators, we’ll explore how simulation is transforming patient care, medical training, and healthcare innovation. Each episode is designed to enha ...
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Dr. Ross Greene, originator of the Collaborative & Proactive Solutions model and author of The Explosive Child, Lost at School, Lost & Found, and Raising Human Beings, provides guidance to parents on understanding and helping kids with social, emotional, and behavioral challenges...along with his co-hosts Kim Hopkins-Betts (Director of Outreach at Lives in the Balance) and parents Jennifer Trethewey, and Stella Hastings.
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I collaborate and converse with people from all aspects of veterinary medicine and the pet world. From K9karts to education in the latest Pet Cancer Therapies, we talk about it all. Laughing, friendly conversations with the people who love pets. Listen, learn, laugh and love the pets like they love us....unconditionally!
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View from 100 is the Douglas County Sheriff's Office Podcast hosted by Sheriff Jay Armbrister. The show highlights both the inner workings and external community partnerships of the Douglas County Sheriff’s Office in Kansas. The goal through these long-form conversations with Sheriff Armbrister is to connect with audiences who might not have as much in-depth knowledge of the Sheriff’s Office and other issues related to public safety and criminal justice in the community.
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Join us for chats with various voices in the public policy world about today's most pressing societal issues. This podcast is a production of the School of Public Policy at the University of California, Riverside.
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Microbe Talk is a podcast from the Microbiology Society, interviewing researchers about bacteria, viruses and parasites. We are the largest microbiology society in Europe, covering all aspects of microbial science.
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Discover the antidote to "wellbeing washing" with our podcast! Hosted by Sheila Lord from BMR Health and Wellbeing and Dr. Jacqui Wilmshurst, a Chartered Psychologist specializing in Psychological Health, Safety, and Wellbeing at work. Join us as we delve into the core of real workplace wellbeing, moving beyond mere add-ons to integrate good work practices throughout your organisation. We explore psychological health and safety's significance and offer actionable steps for businesses to elev ...
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Welcome to Thinking Deeply about Primary Education, the podcast that gives you a peek inside the minds of some truly inspirational primary teachers. Whether you're new to the profession or a school leader with tons of experience this podcast is a must listen. For references, links and extended cut video episodes head over to www.thinkingdeeply.info
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A podcast for parents raising PDA autistic kids and teens. Real talk, personal stories, and practical tools to move from chaos to connection - hosted by parent coach Amy Kotha.
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Listen to the story behind the science. SciPod boasts a rich reputation of bringing a new, authentic and easy communication style to lovers of science and technology. Best of all, you can listen for free! so what are you waiting for, click play and start enjoying. www.scipod.global
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Bring Back The Porch, a podcast about simpler times when folks sat on their porch, and felt a sense of community. Everything was discussed on the porch from life, family, politics, and religion. Hosted by Bernie Leahy, this podcast aims to reignite those conversations, while giving people a chance to share their perspectives.
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The Practice Podcast series was created and is hosted by our partners Brett Amron and Jeffrey Bast. These Podcast episodes are intended to be a resource to help business leaders and other lawyers without all the complicated lawyer language. Check us out!
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Welcome to I Love You Keep Going the Podcast with George Haas. Each episode will explore the connections between ancient Buddhist meditation techniques and modern psychological attachment theory. Learn more at mettagroup.org
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Commercial UAV News brings together industry insiders—the engineers, the regulators, the standards builders, the thought leaders, and innovators—to talk about what commercial drone professionals and stakeholders need to know to go beyond buzzwords and jargon. We'll discuss what really matters to operators and organizations when it comes to using drones to perform numerous tasks in faster, cheaper and/or safer ways that define real-world value.
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Helping leaders and teams do their best work ever. David Burkus is one of the world’s leading business thinkers and the author of five best-selling books about business and leadership. Episodes of the show include insights, strategies, tips and takeaways from David as well as in-depth conversations with other world renown experts to contribute ideas, opinions, and insights to help you level of your own leadership.
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Hosted by a Millennial, Gen-Xer, & a Baby Boomer, On Connection takes on topics relating to organizational life, leadership, & how our quality of connection influences our ability to perform & feel personally fulfilled at work. Human connection is still a largely underutilized asset in organizations, & yet we know it is a critical leverage point for achieving results. Improving our connections means honoring & valuing difference, so along with our generational differences we will be seeking ...
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The AOTA Podcast provides a behind-the-scenes look at everything AOTA, including the latest studies, advocacy efforts, events, and more. Episodes with Everyday Evidence in the title sort through the latest research to provide you with the skills to help improve client outcomes.
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Welcome to The Foster Friendly Podcast. We’re bringing foster care closer to home by sharing stories from the front lines. We're talking with former foster youth, foster parents and others who are finding unique and powerful ways to dramatically improve the experiences and outcomes for kids in foster care. The Foster Friendly podcast is brought to you by America’s Kids Belong, a nonprofit that helps kids in foster care find belonging in both family and community.
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The Innovation in Healthcare Podcast is produced by Health Innovation North East and North Cumbria (HI NENC), which supports innovation in all its forms within the NHS and Social Care. This podcast showcases some of the amazing work and programmes we support to transform healthcare through innovation.
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What's in the SOSS? features the sharpest minds in security as they dig into the challenges and opportunities that create a recipe for success in making software more secure. Get a taste of all the ingredients that make up secure open source software (SOSS) and explore the latest trends at the intersection of AI and security, vulnerability management, and threat assessments. Each episode of What's in the SOSS? is packed with valuable insight designed to foster collaboration and promote stron ...
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Clinician Career Reboot: Tips for transitioning into your next non-clinical healthcare role
Brandy Wilkins
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This is THE podcast for impact-driven healthcare professionals pivoting away from bedside patient care but longing to do work that matters. Hear career tips and practical strategies for transitioning into your next non-clinical role and be inspired by the journeys of those who have gone before you. Are you a nurse, physical therapist, occupational therapist, or speech language pathologist? Are you interested in a healthcare quality, patient safety, regulatory, health tech, clinical product, ...
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Welcome to the official free Podcast site from SAGE for Veterinary Science. SAGE is a leading international publisher of journals, books, and electronic media for academic, educational, and professional markets with principal offices in Los Angeles, London, New Delhi, and Singapore.
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A podcast series where we bring you bite sized thoughts in the hopes they’ll be useful to you on this road we’re all on to do our best and be our best in the realm of financial matters here at UVA.
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Talking about all the different things that 'digital' means in the arts, culture and heritage sectors. Tales of success and failure, interrogating the shiny new things and looking at what works (or not) and why, Interviews with digital folks working across the sector and beyond, in-house, consultants, funders, and more.
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An inside look at the issues and solutions faced by healthcare risk management professionals as they promote safe and trusted healthcare at their hospitals, practices and health centers. Visit www.ASHRM.org for more information.
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The world we’ll be faced with tomorrow demands big ideas today. In Jacobs’ series of interviews with some of today’s leading industry and academic problem solvers, we discuss the Ifs and Whens of disruption - those phenomena with the potential to unsettle the status quo, as well as those now imminent and emerging.
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We explore real legal issues faced on farms every day, providing key knowledge and tangible solutions to help you grow a thriving agricultural business.
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One Million Experiments is a podcast showcasing and exploring how we define and create safety in a world without police and prisons. Through longform interviews with movement workers across the world who have created community-based safety projects, 1ME expands our ideas about what keeps us safe, and celebrates the work already happening to build solutions that are grounded in transformation instead of punishment.
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Uncover the deeply human aspect of working. Join Jeff Hunt, GoalSpan CEO and longtime business consultant, as he interviews guests who help us learn to embrace the value of human capital in new ways. Explore how to better the world of work for humans and rediscover the most important asset we have in the workplace – Human Capital.
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We are a network of industrial electrical solution businesses that are all part of a bigger company, CED. We are working together to help manufacturing plants, OEMs, system integrators, industrial contractors and those that are working the plant-floor drive production efficiencies, reduce energy costs, increase worker safety, and communicate over secure networks
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Welcome to the Learn Grow Succeed learning and development podcast - Tom and Alex chat through the hottest topics in L&D with a laugh and a little procrastination along the way...
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CASAT Conversations is a resource for exploring behavioral health topics. These topics explore the complex connection between how our environment, behaviors and actions impact our health and wellbeing. With a wide-range of timely topics, CASAT Conversations is geared towards having meaningful conversations with people sharing their capacity for personal growth and change, coupled with subject matter expert educational insights. Contact us at [email protected] anytime! Funding for the podcas ...
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From the Black Forest to the Rocky Mountains, through the Outback and to the Yellow Sea. SICK sensor solutions drive digitalization all around the globe. The SICKnificant podcast sneeks a peak on the people behind the tech. They make SICK the company it is: Future-oriented. Responsible. Partnering.
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A show where we rally some of our Nation's Most Dedicated & Passionate Nursing Leaders, Educators, Experts and Advocates to share strategies and lessons learned to tackle some of the Greatest Challenges that the Nursing Profession faces! So sit back, relax and get ready to learn that Nurses CAN DO ANYTHING!
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In today's challenging labor market, numerous businesses are facing significant difficulties in tackling staff shortage challenges. Angela Weiser, the global marketing manager at JBT Automated Systems, engages in insightful interviews with JBT subject matter experts, covering a range of topics related to automating material movement using industrial mobile robots in warehouses, distribution centers, manufacturing plants, and hospitals. If your business is grappling with staff shortages and e ...
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The aviation industry is responsible for so much, from bridging countries, continents, and cultures, to making international trade possible. We all know the big names in aviation, from Boeing to Duncan, but what about all the mom-and-pop aviation businesses? The Leaders of Aviation podcast is here to give a voice to those very people. Interviewing aviation small business owners and other aviation personnel, we’ll hear their stories and get a glimpse into their world. Through these stories of ...
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CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
065
Welcome to CX with SG. Let's learn AI, Data and Customer Experience CX-CRM with Sourajit Ghosh (SG). What I learn, I think, I share 🙂 Welcome to my personal knowledge journal — a podcast where AI reflects on what I’m learning, I'm thinking, I am writing, rough study notes from these domains: 1) Customer Experience (CX), CRM, E-commerce, Marketing, Sales & Service, Lead-to-Cash 2)Artificial Intelligence (AI), Data Engineering, Enterprise Architecture 3) Technology & Business Thought Leadershi ...
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Financial Process Automation for Real-Time Fraud Safety
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Discover how real-time monitoring and financial process automation can safeguard your business from fraud before it strikes. This episode explores the technology and strategies that help organizations detect anomalies instantly and strengthen transaction security across their financial workflows. What’s covered in this episode: ▪️ How real-time fra…
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201. Stephen Marino On Insurance Recovery & Managing A Modern Law Firm
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Brett and Jeff sit down with Stephen Marino, Jr., Managing Partner of Ver Ploeg & Marino, P.A., one of Florida’s premier policyholder-focused insurance law firms. With decades of experience in complex coverage litigation and firm leadership, Marino offers a candid and insightful look into what it takes to build and sustain a practice at the interse…
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AI in Schools 2026: Predictions, Policy, and What Might Actually Scale
39:21
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For show notes, links, and a summary episode, sign up for the Hey! What You Reading For newsletter. Mondays at 7am BST - https://tdape.beehiiv.com/subscribe For maths curriculum questions contact us here or via suppo…
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What if Creativity and Collaboration Could Save Lives? A conversation with Ali Mapletoft, Artist, Creative Consultant and Founder of Creative Oxygen™
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What does it take to truly collaborate? How can leaders create environments where diverse perspectives are valued, trust is nurtured, and meaningful conversations drive innovation? Finding Your Collaborative Edge™ is a podcast for leaders, teams, and professionals who want to unlock the full potential of collaboration in their organisations and liv…
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We all make the same promise, sometimes more than once: "This time, I’ll be more productive.” But most productivity goals fail, not because we lack motivation, but because we’re managing the wrong thing. Based on powerful research, we’ll uncover how your natural energy rhythms can unlock your peak performance. You’ll learn how to identify your pers…
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Bridging Silicon Valley and Washington: AI, Entrepreneurship, and Public Service
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In this episode of Policy Chats, Congressman Jay Obernolte joins host Dori Pham and guest co host Lloyd Levine for an in depth conversation on artificial intelligence policy, innovation, and democratic governance. Drawing on his background as a computer engineer, entrepreneur, former mayor, and state legislator, Congressman Obernolte explains how h…
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Behaviour, Trust, Transparency: Leading in challenging circumstances
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For show notes, links, and a summary episode, sign up for the Hey! What You Reading For newsletter. Mondays at 7am BST - https://tdape.beehiiv.com/subscribe For maths curriculum questions contact us here or via support@a…
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From Fragmented Journeys to Exponential Growth: Designing Integrated Customer Experiences That Scale Revenue (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 14): CX with SG
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This episode explores how integrated customer experiences drive exponential revenue growth. We discuss why disconnected touchpoints create friction, churn, and missed opportunities. The conversation highlights how alignment across sales, service, and product engagement unlocks compounding value. Listeners will learn how experience integration impro…
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The Five Senses of Strategy: How Organizations Sense, Interpret, and Act in Complex Environments (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 22): CX with SG
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This episode introduces a sensory model of organizational strategy—how enterprises perceive signals, interpret meaning, and respond effectively. We explore why many organizations fail not from lack of intelligence, but from poor sensing and delayed response. The discussion connects strategy to awareness, feedback loops, and execution readiness. Lis…
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CX Agentic AI and the Continuous Close: Rethinking Revenue Operations for Always-On Decision-Making and Adaptive Sales Execution (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode ...
43:28
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This episode examines how agentic AI transforms traditional, episodic sales processes into a continuous, adaptive revenue engine. Rather than relying on static forecasts, manual handoffs, and delayed insights, agentic systems enable organizations to sense, decide, and act across the entire revenue lifecycle in real time. We discuss how autonomous a…
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Safety-by-Design, Determinism & Constraints for Enterprise Agentic AI Systems (Season 4 Agentic AI System Architecture Masterclass, Episode 9): CX with SG
43:59
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This episode focuses on designing safety into autonomous systems from inception. We discuss determinism, constraint models, and formal safeguards. The conversation highlights why reactive controls are insufficient. Listeners will gain a deep understanding of proactive safety architecture. This episode is essential for regulated and high-risk enviro…
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Building a Winning Enterprise Data Strategy: From Fragmentation to Decision-Centric Value Creation (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 5): CX with SG
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This episode examines what separates effective enterprise data strategies from costly, underperforming initiatives. We explore why data value emerges not from accumulation, but from alignment with decision-making, execution, and accountability. The discussion addresses common pitfalls such as siloed ownership, unclear governance, and misaligned inc…
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The Seven Pillars of Modern Marketing CX: How Technology Shapes Engagement, Trust, and Growth(Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 20): CX with SG
38:13
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This episode breaks down the seven foundational pillars that define effective customer experience in modern marketing ecosystems. We explore how data, orchestration, personalization, measurement, and governance work together to create consistent, scalable engagement. The discussion highlights why fragmented MarTech stacks fail to deliver value with…
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Retail CX in the Age of Data: How Customer Platforms Redefine Personalization, Loyalty, and Scale (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 16): CX with SG
35:23
35:23
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This episode explores how retailers use customer data platforms to compete in highly dynamic markets. We discuss why personalization, speed, and consistency are now baseline expectations. The conversation highlights how unified customer intelligence supports merchandising, marketing, and experience design. Listeners will learn how data-driven retai…
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Rewiring Utilities Industry CX for the Customer Era: Integrating Asset, Operational, and Customer Intelligence(Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 13): CX with SG
39:13
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This episode focuses on how utilities modernize customer experience by unifying asset, operational, and customer data. We explore why legacy utility systems struggle with responsiveness, transparency, and trust. The discussion highlights how integrated data enables proactive service, outage communication, and regulatory alignment. Listeners will ga…
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Algorithmic Intelligence in CX-CRM: How Advanced Models Transform Customer Experience, Prediction, and Engagement (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 3): CX with SG
44:15
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This episode focuses on the role of advanced AI algorithms in reshaping CRM and customer experience strategies. We explore how predictive models, pattern recognition, and adaptive learning systems enable organizations to anticipate customer needs rather than simply react to them. The conversation covers how algorithms power personalization, churn p…
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Data Synergy in Automotive: Integrating Product, Vehicle, and Customer Intelligence for the Connected Experience (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 11): CX with SG
39:56
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This episode examines how automotive organizations unlock value by integrating customer, vehicle, and product data into a unified operating view. We explore why disconnected data systems limit personalization, service optimization, and lifecycle engagement. The discussion highlights how integrated data enables smarter ownership experiences, predict…
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Why AI Strategy Is Enterprise Transformation: Moving Beyond Pilots to Structural Change and Long-Term Advantage (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 23): CX with SG
43:51
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In this episode, we discuss why AI can no longer be treated as a technology initiative or isolated innovation effort. Instead, AI strategy is enterprise transformation—reshaping operating models, governance, risk management, and leadership accountability. We explore the dangers of fragmented adoption, unmanaged autonomy, and disconnected data strat…
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AI Architecture of Agency_ Agentic Systems as Enterprise Infrastructure (Season 4 Agentic AI System Architecture Masterclass, Episode 11): CX with SG
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This episode positions agentic systems as foundational enterprise infrastructure. We explore how agency changes execution, governance, and scale. The discussion highlights why organizations must architect for agency deliberately. Listeners will gain a strategic view of autonomy as infrastructure. This episode ties together the agentic transformatio…
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Blueprinting the CX Big Data Enterprise: Architecting for Scale, Complexity, and Continuous Intelligence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 4): CX with SG
44:58
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This episode explores how enterprises must rethink architecture in a world defined by massive data volumes, real-time decision-making, and continuous intelligence. We discuss why traditional system designs collapse under zettabyte-scale complexity and how modern architectures prioritize integration, governance, and adaptability. The conversation hi…
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AI Agents in Commerce: Redesigning Sales, Buying Journeys, and Go-To-Market Execution for Speed and Precision (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 24): CX with SG
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This episode dives into how AI agents are reshaping commerce by automating decision-making across complex buying and selling motions. We explore how intelligent agents support account planning, deal configuration, pricing decisions, and customer engagement—dramatically reducing friction for both sellers and buyers. The discussion illustrates how mu…
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CRM and CDP in Concert: Designing Unified Systems for Insight-Driven Customer Experience (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 15): CX with SG
41:00
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This episode examines how CRM and customer data platforms work together to create cohesive, intelligent experiences. We explore why treating these systems independently limits insight and execution. The discussion highlights how synchronization enables real-time personalization, operational alignment, and strategic clarity. Listeners will gain a pr…
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From Claims to Credibility: Building Sustainable Brand Equity Through Proof, Transparency, and Operational Truth (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 8): CX with SG
34:58
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In this episode, we examine why brand trust today is earned through proof rather than promises. Marketing narratives alone are no longer sufficient—customers, regulators, and stakeholders demand evidence embedded in operations, data, and experience delivery. We discuss how organizations undermine brand equity when claims outpace execution and how c…
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Integrating Customer Experience with the Value Chain: How End-to-End Alignment Drives Growth, Trust, and Operational Excellence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 17 ...
34:27
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This episode explores why customer experience cannot be optimized in isolation from the broader value chain. We discuss how misalignment between marketing, sales, operations, and service creates friction that customers immediately feel. The conversation highlights how integrating CX into supply, fulfillment, pricing, and service execution improves …
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From Clicks to Trust: How the Algorithmic Economy Redefines Value, Influence, and Competitive Advantage (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 19): CX with SG
48:47
48:47
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This episode explores the shift from attention-based digital models to an economy built on algorithmic trust. We discuss how influence, discovery, and decision-making increasingly occur through intelligent systems rather than direct human choice. The conversation highlights why trust, transparency, and credibility now determine visibility and succe…
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Engineering the Agentic Enterprise_ Structural Operating Models, Trust Architectures, and Talent Transformation for Autonomous Intelligence (Season 4 Agentic AI System Architecture Masterclass, Episode ...
46:35
46:35
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This final episode synthesizes the agentic enterprise vision. We explore how operating models, governance, and architecture converge to support autonomy at scale. The discussion highlights structural transformation rather than incremental change. Listeners will gain a holistic understanding of what it means to engineer an agentic enterprise respons…
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Post-M&A CX Integration: Designing a Customer Experience Blueprint That Unlocks Real Synergy (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 21): CX with SG
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This episode explores why customer experience is often the missing link in post-merger integration. We discuss how fragmented systems, brands, and processes create confusion that undermines deal value. The conversation highlights how a CX blueprint aligns customer journeys, data, and execution across merged entities. Listeners will gain insight int…
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Escaping CX Inertia: The Four Outcomes That Separate Transformational Customer Experience from Incremental Change (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 18): CX with SG ...
35:18
35:18
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This episode examines why many CX initiatives stall despite significant investment. We introduce four defining CX outcomes that distinguish organizations that truly transform from those stuck in incremental improvement. The discussion explores how misaligned incentives, fragmented ownership, and surface-level metrics reinforce inertia. Listeners wi…
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Inside the Agentic CRM Enterprise: How Autonomous Sales, Service, and Knowledge Agents Redefine Enterprise Customer Operations (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 25 ...
37:56
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by han…
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Designing AI Architecture for CX and CRM: Building Intelligent, Governed, and Scalable Customer Systems (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 6): CX with SG
48:33
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This episode focuses on the architectural foundations required to support AI-driven customer experience and CRM systems. We discuss how organizations move beyond point solutions to integrated architectures that support intelligence, governance, and continuous learning. The conversation highlights key design principles such as modularity, explainabi…
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Engineering Trustworthy AI: Designing, Testing, and Governing the Full AI Lifecycle for Enterprise Confidence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 7): CX with SG
42:28
42:28
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This episode focuses on what it truly takes to build AI systems that enterprises can trust at scale. We walk through the full AI lifecycle—from design and development to deployment, monitoring, and continuous validation—highlighting why trust cannot be bolted on after the fact. The discussion explores how bias, drift, opacity, and unmanaged autonom…
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From Static CRM to Living Systems: How Agentic AI Redefines Customer Strategy, Engagement, and Revenue Execution (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 2): CX with SG
35:48
35:48
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In this episode, we explore why traditional CRM systems struggle to keep pace with modern customer expectations and how agentic AI fundamentally changes that equation. Static records, delayed updates, and manual workflows are replaced by intelligent systems that continuously interpret customer signals and recommend actions in context. We discuss ho…
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Human – AI Agent Collaboration Models, Escalation Design, and Hybrid Workforce Architecture (Season 4 Agentic AI System Architecture Masterclass, Episode 10): CX with SG
47:49
47:49
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This episode explores how humans and agents collaborate effectively. We discuss escalation design, shared accountability, and trust boundaries. The conversation highlights why hybrid models outperform full automation. Listeners will gain insight into designing productive human–agent systems. This episode reframes AI as a workforce multiplier. Podca…
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The AI-Centric Enterprise Playbook: Redesigning Operating Models, Governance, and Execution for an Autonomous Future (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 9): CX with ...
42:55
42:55
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This episode outlines what it means to become an AI-centric enterprise—not by deploying tools, but by redesigning how the organization operates. We explore how leadership, governance, talent, and execution models must evolve as AI becomes embedded in daily decision-making. The discussion addresses why traditional hierarchies and approval chains str…
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Beyond CRM Silos: How Business Architecture Unifies Customer Strategy, Execution, and Experience (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 10): CX with SG
35:59
35:59
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This episode explores why fragmented CRM systems fail to deliver cohesive customer experiences and how business architecture provides a more durable solution. We discuss how disconnected tools, teams, and metrics create operational blind spots that undermine growth and trust. The conversation highlights how business architecture aligns strategy, pr…
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Unifying the High-Tech Industry Customer Universe: How Integrated Data Architectures Power Precision and Growth(Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 12): CX with SG
34:23
34:23
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In this episode, we explore how high-tech companies bring together fragmented data universes to drive smarter engagement and execution. We discuss why siloed product, usage, sales, and service data prevents organizations from seeing customers holistically. The conversation highlights how unified data architectures enable faster insights, coordinate…
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Cost Governance, Economic Control, and Resource Optimization for Enterprise Agentic AI Systems (Season 4 Agentic AI System Architecture Masterclass, Episode 8): CX with SG
45:09
45:09
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This episode examines cost as a first-class governance concern in agentic systems. We explore economic control planes, usage limits, and policy enforcement. The discussion highlights why financial oversight must be embedded in architecture. Listeners will gain insight into preventing uncontrolled spend and system abuse. This episode connects autono…
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AgenticAI Universal Context Exchange_ Architecture, Governance, and Enterprise-Scale Management (Season 4 Agentic AI System Architecture Masterclass, Episode 3): CX with SG
43:33
43:33
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43:33
This episode explores how context—not just data—must be governed and shared across agentic systems. We discuss how universal context exchange prevents fragmentation, hallucination, and inconsistency. The conversation highlights schema stewardship, mediation, and enterprise-wide understanding. Listeners will gain clarity on how context architecture …
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Trust Architecture for Enterprise Agentic AI Systems_ An Architectural and Governance Handbook (Season 4 Agentic AI System Architecture Masterclass, Episode 7): CX with SG
39:14
39:14
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39:14
This episode explores trust as a system property rather than a policy statement. We discuss enforcement, verification, and accountability mechanisms. The conversation highlights why trust must be engineered, not assumed. Listeners will gain a concrete framework for trustworthy autonomy. This episode anchors agentic AI in enterprise-grade governance…
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Systems Engineering Framework Enterprise Agentic AI (Season 4 Agentic AI System Architecture Masterclass, Episode 5): CX with SG
44:32
44:32
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44:32
This episode dives deep into execution-layer architecture for multi-agent systems. We discuss control planes, choreography, and escalation paths. The conversation highlights why execution design determines resilience and predictability. Listeners will gain a systems-level understanding of how autonomous agents operate coherently. This episode is es…
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Data Architecture & Knowledge Graphs for the Agentic Era_ Systems-Centric Data Foundations for Enterprise AI (Season 4 Agentic AI System Architecture Masterclass, Episode 4): CX with SG
45:44
45:44
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This episode examines how knowledge must be structured for agentic systems to reason reliably. We explore why ungoverned knowledge leads to inconsistency and risk. The discussion covers ontologies, provenance, and lifecycle control. Listeners will gain insight into how knowledge architecture enables trustworthy decision-making. This episode connect…
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AI Architectural Framework for Enterprise Multi-Agent Systems_ Orchestration, Reliability, and Governance (Season 4 Agentic AI System Architecture Masterclass, Episode 1): CX with SG
38:42
38:42
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38:42
This episode introduces the foundational architecture behind enterprise-grade multi-agent systems. We explore how orchestration, reliability, and governance must be designed upfront to avoid uncontrolled autonomy. The discussion highlights how agents collaborate, escalate, and remain observable within complex enterprises. Listeners will gain a clea…
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AI Systems Architecture for Autonomous Agentic Identity, Governance, and Runtime Authorization (Season 4 Agentic AI System Architecture Masterclass, Episode 6): CX with SG
37:55
37:55
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This episode focuses on identity and authority in autonomous systems. We explore how agents are authenticated, constrained, and audited. The discussion highlights why unmanaged identity creates existential risk. Listeners will gain insight into how identity architecture underpins trust and safety. This episode is critical for security and governanc…
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AI AgenticOps and Runtime Reliability for Enterprise Agent Systems_ Lifecycle, Observability, Incidents, and Continuous Assurance (Season 4 Agentic AI System Architecture Masterclass, Episode 2): CX with ...
42:31
42:31
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This episode focuses on how enterprises operate agentic systems safely in production. We discuss lifecycle management, observability, rollback mechanisms, and failure containment. The conversation highlights why runtime governance is essential once agents act independently. Listeners will gain insight into how AgenticOps enables control without sac…
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Safety Before Insight: How to go Deeper in Your Meditation Practice
59:36
59:36
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We explore the Buddhist wisdom of grounding and establishing inner safety in order to walk the insight meditation path, and how this parallels attachment repair. True awareness only blossoms when the body feels safe. ✨ Just a few days left to join ✨ Meditation x Attachment Level One (https://www.mettagroup.org/meditation-x-attachment-level-one) 👉…
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From concept to conversion: How our freight research drives safety and growth
15:36
15:36
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If you’ve spent any amount of time in the rail industry, you’ll know it’s passenger services that most often grab the headlines. Meanwhile, rail freight takes the role of the ‘unsung hero’, quietly moving billions of pounds worth of goods across the country, contributing significantly to our economy and helping to ease congestion on our roads. But …
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2025 was a noisy year. Quiet quitting, quiet firing, corporate catfishing? Yeah, we heard it all. But as we head into 2026, smart leaders aren’t chasing headlines, they’re looking for the signal in the noise. I break down the workplace trends that actually matter and how to lead your team through them. From hybrid work to generative AI, flexibility…
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"What are the questions you will be carrying into the year, such that it will be a celebration of your becoming?" - Ken Woodward This year-end Curated Questions episode is a reflective curation of the questions that shaped several conversations throughout 2025. Rather than offering a rapid recap of every episode, Ken highlights a handful of moments…
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We dive into the journey of launching our show, highlighting the ups and downs, the learning curves, and the unexpected successes. Join us as we reflect on our experiences, share insights, and celebrate growth in the world of podcasting. 1. **The Beginning of Our Podcasting Journey** The journey began in July when Bernie Leahy, Brian Konrad, along …
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Risk Based Monitoring in Clinical Trials with Artem Andrianov
1:20:04
1:20:04
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Risk-based monitoring has been discussed in clinical research for more than a decade, yet many organizations still struggle to implement it in a meaningful and effective way. In this episode of the Clinical Trial Podcast, we sit down with Dr. Artem Andrianov, a leading expert in clinical data quality and risk-based quality management, to unpack wha…
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