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Learn what’s new at Ayrshare and enhancements to our Social Media API. We talk about new features, upcoming changes, and social API news. Ayrshare allows you to easily integrate Social Media APIs to manage all your users’ social accounts right from your product. Post, Auto Schedule, and Analytics. Great for SaaS, CMS, DAM, Agencies, and Apps.
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Welcome to the Customer Academy Playbook where we help you build online training your customers will love. This show breaks down best practices in Customer Education, featuring interviews with leaders in customer education, case studies and breakdowns of real-world projects, and explores how some of the biggest teams in the world lead growth and success with education.
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The Project+ Audio Course is a complete, on-demand learning series built around the CompTIA Project+ (PK0-005) certification exam objectives. Each episode transforms key project management concepts into clear, practical, and easy-to-follow lessons you can absorb anytime, anywhere. Covering topics such as project life cycles, scheduling, budgeting, communication, risk management, and IT governance, this Audio Course helps you develop the knowledge and confidence to lead and support projects e ...
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Giving Tuesday strategies for newsrooms with LMA’s Kristyn Cooper Show Notes: On this episode of Keep It Local, host Ryan Welton sits down with Kristyn Cooper, director of fundraising initiatives at the Local Media Association, to explore how local newsrooms can make the most of Giving Tuesday. Cooper shares insights from two decades in the nonprof…
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In this episode of Keep It Local, host Ryan Welton interviews Todd Handy, founder of Disruptive Impact and board member for the Local Media Association, about his new report, The SaaS-ification of Media. Handy shares how local publishers can learn from software companies by focusing on recurring revenue, retention and customer lifetime value. Liste…
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Ayrshare co-founders Geoff and Boris introduce Marc Blinder to the podcast and run through the new features at Ayrshare for the past month. TikTok Drafts. Sending a post to TikTo drafts now supports images as well as videos. Facebook Ads. As part of the requirements set forth by the European Union Digital Services Act (DSA), Facebook requires ads t…
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In this episode of Keep It Local, host Ryan Welton of Local Media Association sits down with John Rust, Sho Rust, and Michael Machiah to talk about PubGen.AI, an AI-powered content management system built by PubGen.AI and Rust Communications. Learn how PubGen.ai is transforming newsrooms with AI-driven efficiency, grounded in local journalism ethic…
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Ayrshare co-founders Geoff and Boris run through the new features at Ayrshare for the past month. Reddit Analytics. New Reddit social analytics data on a user. This includes friend count, follower acceptance, suspension expiration date if the account was suspended, and more. Threads Analytics. New Threads social analytics data on a user. This inclu…
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At a time when many local newsrooms fear artificial intelligence, The Baltimore Times is leaning in. In this episode of Keep It Local, host Ryan Welton talks with Paris Brown — one of Local Media Association’s Digital Innovators of the Year — about how a 40-year-old community paper is using AI, AR and VR to serve its audience in fresh, creative way…
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In this episode, we explore modern deployment practices and infrastructure structures. Continuous Integration/Continuous Deployment (CI/CD) processes are explained as automated workflows that speed up delivery while maintaining quality through frequent testing and integration. We then examine beta or staging environments, which allow changes to be …
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This episode examines change control processes specific to IT infrastructure and software projects. We explain how to plan for downtime or maintenance windows to minimize business disruption, including scheduling during off-peak hours and securing necessary approvals. Rollback plans are covered as critical safety nets, allowing systems to be restor…
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This episode reviews major categories of enterprise software platforms and their roles in project environments. We cover Enterprise Resource Planning (ERP) systems for integrated business processes, Customer Relationship Management (CRM) tools for managing client interactions, Content Management Systems (CMS) for organizing and publishing digital a…
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In this episode, we explain the primary cloud service models—Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS)—and the broader category of Anything as a Service (XaaS). We define each model, its responsibilities, and typical use cases, with a focus on how they influence project cost, scalability, and mai…
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This episode introduces core IT infrastructure concepts relevant to project management. We explain the components of computing architectures, including servers, clients, and multitiered structures. Networking fundamentals such as connectivity types, bandwidth considerations, and redundancy are discussed alongside storage solutions, from local drive…
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In this episode, we focus on privacy laws that vary across jurisdictions and industries. We explain the implications of regulations such as the EU’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and health-sector requirements like HIPAA. You’ll learn how these rules govern the collection, storage, and proces…
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This episode explores how compliance requirements and confidentiality obligations influence project planning and execution. We discuss key regulatory frameworks and legal standards that may apply, such as data protection laws, industry-specific compliance rules, and intellectual property protections. Confidentiality requirements are explained in te…
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This episode examines how corporate IT policies shape project work by defining rules for branding, access control, and acceptable use. Branding policies ensure consistent visual identity in deliverables, while access policies control who can use corporate systems and data. Acceptable use policies set behavioral standards for technology use, reducin…
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In this episode, we focus on classifying data according to sensitivity and regulatory requirements. We define categories including intellectual property (IP), personally identifiable information (PII), personal health information (PHI), and national security-related data. Each classification type is linked to specific handling, storage, and transmi…
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This episode covers the digital access controls used to secure systems and data in projects. We explain how to manage permissions through role-based access, enforce least-privilege principles, and set up approval workflows for elevated permissions. Remote access policies are discussed, including VPN requirements, device compliance, and monitoring. …
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In this episode, we focus on operational security measures designed to protect projects from insider threats and ensure only authorized personnel have access to sensitive functions. We explain pre-employment background screenings, security clearances for classified work, and role-based restrictions that limit access according to project needs. We a…
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This episode examines the physical security measures that protect project assets, covering devices, removable media, and facilities. For devices, we discuss safeguards such as cable locks, secure storage, and inventory tracking. For removable media, controls include encryption, restricted access, and proper disposal methods to prevent data leakage.…
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This episode focuses on the governance aspect of ESG, explaining how adherence to corporate policies, ethical guidelines, and regulatory frameworks shapes project execution. We discuss how aligning project objectives with organizational mission and values supports brand integrity and stakeholder trust. Examples show how governance practices, such a…
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In this episode, we dive deeper into the environmental and social components of ESG. Environmental impacts may include energy use, waste generation, and effects on local ecosystems. Social impacts can involve job creation, community engagement, and cultural considerations. We provide examples of how project decisions—such as supplier selection or f…
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This episode opens Domain 4 by defining Environmental, Social, and Governance (ESG) factors and their relevance to project management. Environmental aspects involve the project’s impact on resources, emissions, and sustainability. Social factors consider how projects affect communities, employees, and customers. Governance focuses on ethical practi…
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In this episode, we examine data visualization tools that guide decision-making and performance assessment. Pareto charts identify the most significant issues by showing frequency or impact, helping prioritize corrective actions. Burnup charts track progress toward scope completion, while velocity charts measure Agile team delivery rates over itera…
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This episode focuses on case management and ticketing systems, which are essential in projects involving significant customer or user support. Case management tools track issues from initial report through resolution, maintaining detailed histories for accountability and improvement. Ticketing systems manage service requests, defects, and incidents…
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This episode examines the different deployment models for project scheduling tools. Cloud-based solutions offer accessibility, scalability, and easier collaboration, while on-premise tools may provide greater control, customization, and security for sensitive projects. Local installations can be suitable for smaller teams or projects with limited c…
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In this episode, we review core productivity software that supports project documentation, planning, and reporting. Word processors create formal documents such as charters, contracts, and status reports. Spreadsheets handle calculations, schedules, and data analysis, while diagramming tools visually represent workflows, processes, and organization…
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This episode explores meeting-focused tools that support planning, engagement, and participation. Calendaring tools coordinate availability and send reminders, ensuring maximum attendance. Polling tools gather participant input in real time, aiding decision-making during sessions. Print media, while less common in digital environments, can still be…
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In this episode, we focus on workflow automation and e-signature platforms, both of which streamline project processes. Workflow platforms coordinate task assignments, enforce approval paths, and provide visibility into process status, reducing manual tracking. E-signature platforms accelerate contract approvals, change request sign-offs, and other…
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This episode examines collaboration platforms that enable teams to work together efficiently, regardless of location. Real-time editors allow multiple contributors to work on documents or code simultaneously, improving speed and reducing version conflicts. File sharing platforms centralize storage and access, ensuring stakeholders can retrieve the …
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This episode focuses on communication platforms and their roles in project management. We compare email for formal correspondence, SMS and chat for rapid updates, video conferencing for rich, synchronous discussions, and enterprise social networks for collaborative knowledge sharing. The PK0-005 exam tests your ability to select the appropriate too…
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In this episode, we cover three distinct but interconnected tools. Version control systems manage document and file changes over time, ensuring accuracy and enabling rollback when needed. Time tracking tools monitor labor hours and support budget control. The Requirements Traceability Matrix (RTM) links project requirements to deliverables, ensurin…
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This episode explains the role of logs and registers in tracking and controlling project elements throughout the life cycle. We define issue logs, risk registers, defect logs, and change logs, highlighting the purpose, structure, and maintenance requirements for each. These records are essential for ensuring transparency and providing a documented …
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In this episode, we examine two tools that enhance transparency and coordination in projects: dashboards and organizational charts. Dashboards consolidate project metrics such as progress, budget, risks, and issues into a single view for quick decision-making. Organizational charts map the structure of the project team, clarifying reporting lines a…
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This episode opens Domain 3 by focusing on visual tools used to track and manage project progress. We explain how Gantt charts present task timelines and dependencies, milestone charts highlight major achievements, PERT charts estimate project duration based on optimistic, pessimistic, and most likely scenarios, and network diagrams illustrate task…
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This episode concludes Domain 2 by detailing the activities involved in formally closing a project. We’ll discuss validating deliverables, finalizing and closing contracts, reconciling budgets, and archiving documentation for compliance and future reference. The PK0-005 exam requires understanding how these steps complete the project life cycle. We…
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In this episode, we address conflict management strategies, including smoothing, forcing, compromise, collaboration, and avoidance. You’ll learn when each approach is appropriate, how it impacts team morale, and its potential influence on project outcomes. The PK0-005 exam includes scenarios where selecting the right conflict resolution method is k…
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This episode focuses on three execution-phase activities that keep projects on track: running effective meetings, managing vendor relationships, and maintaining accurate status reports. You’ll learn how to use meetings strategically for decision-making, problem-solving, and progress review. We explain how to monitor vendor performance, enforce agre…
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In this episode, we explore how to guide a project team and stakeholders through organizational change during execution. You’ll learn how to assess impacts, prepare targeted communication, deliver training, and reinforce adoption of new processes or technologies over time. The PK0-005 exam expects familiarity with these strategies to ensure smooth …
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This episode examines the comprehensive project management plan, the master document that integrates all subsidiary plans into a single reference for execution and control. You’ll learn how it consolidates scope, schedule, cost, quality, resource, communication, risk, procurement, and stakeholder management plans. The PK0-005 exam emphasizes recogn…
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This episode covers the critical planning activities of identifying risks, creating quality assurance (QA) plans, and preparing for project transition or release. You’ll learn how to conduct an initial risk assessment to anticipate threats and opportunities, along with strategies for mitigation or exploitation. We also discuss building a QA plan to…
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In this episode, we examine how to create a project schedule that aligns with resources, scope, and constraints. You’ll learn how to establish cadences, sequence tasks, and integrate milestones, as well as how to estimate durations accurately. Budget planning is addressed alongside scheduling, ensuring that cost estimates align with the work plan a…
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This episode explains how to clearly define project scope during planning, starting with a detailed scope statement that outlines deliverables, boundaries, and acceptance criteria. We introduce the Work Breakdown Structure (WBS) as a tool to break work into manageable units, and in Agile contexts, how a backlog organizes features, stories, and task…
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In this episode, we explore how to assemble an effective project team by assigning roles and responsibilities based on skills and availability. You’ll learn how clear assignments support accountability, collaboration, and performance tracking. We also discuss identifying any training needs to ensure that team members can perform their tasks effecti…
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This episode introduces the planning phase with a focus on evaluating available resource pools and determining early procurement needs. You’ll learn how to assess the skills, availability, and capacity of internal team members, as well as when to seek external resources to fill capability gaps. The PK0-005 exam emphasizes the importance of aligning…
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In this episode, we explain how to develop a Responsibility Assignment Matrix (RACI) to clarify roles and responsibilities from the outset. You’ll learn how this tool defines who is Responsible, Accountable, Consulted, and Informed for each deliverable, reducing confusion and improving accountability. We also discuss creating a records management p…
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This episode focuses on identifying, categorizing, and engaging stakeholders during the initiation phase. You’ll learn techniques for assessing stakeholder influence, interest, and expectations, as well as how to prioritize engagement based on project needs. The PK0-005 exam requires understanding the impact of stakeholder management on project suc…
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In this episode, we break down the project initiation phase starting with the creation of the project charter. You’ll learn how the charter outlines objectives, success criteria, and preliminary scope statements, formally authorizing the project and granting the project manager authority. We discuss how these elements align with strategic goals and…
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This episode examines how client-imposed constraints and existing agreements can shape a project before work begins. Constraints may include budget limits, fixed deadlines, compliance requirements, or technology preferences. We explain how recognizing these early prevents wasted effort and supports realistic planning. We also cover the impact of pr…
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This episode begins Domain 2 by focusing on the discovery or concept preparation phase of a project. We explain how the business case establishes the rationale for undertaking the project, defining the problem, opportunity, or goal it aims to address. You’ll learn how Return on Investment (ROI) analysis is used to measure potential benefits against…
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