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CX Files

Mark Hillary and Peter Ryan

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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Training and performance podcasts by Eric Hörst, the internationally renowned author, researcher, climbing coach, and climber of 40 years. Monthly podcasts detail the latest training techniques to improve strength, power, endurance, as well as mental and technical skills. With his unique combination of veteran experience and knowledge of the cutting-edge research, Eric presents practical, effective guidelines to climb harder, reduce injury risk, and maximize the experience of moving over sto ...
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Get A Real Job

Entrepreneur Media, Inc.

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Dan Bova, editorial director of Entrepreneur.com, has high-energy chats with entrepreneurs who are pursuing careers that their parents, teachers and any sane person in their life can't wait for them to quit and "get a real job." Everyone from comedians to treasure hunters to craft brewers will explain the ups and downs of doing something that is decidedly not normal, that doesn't have a guaranteed future, but damn is it fun in the meantime. Theme music by Rich Bova.
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Season 2 of Genealogies of Modernity is a limited series from the Genealogies of Modernity Project and Ministry of Ideas. Each episode takes up a well-worn story about what it means to be modern and how we got here, and then challenges that narrative with recent humanities scholarship. Genealogies of Modernity illuminates lesser-known pathways to the present and unearths overlooked resources from the past for flourishing in the future. Genealogies of Modernity is a project of Beatrice Instit ...
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Money & a Good Life

Tribeca Financial

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Talking about the F word never sounded so good. Money & a Good Life is a podcast to help you manage your finances and make the most out of life. So what the F is this podcast about? Finances. Ryan Watson is someone who tells it like it is. And speaks from the heart. No wonder he’s the host of a podcast that tackles the F word head-on. This word can either be a friend or a foe. Ryan knows both. He’s experienced living pay check to pay check, seeing his hard working single mother determined to ...
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Welcome to The Mindset Project podcast with Ryan Waight, where I interview high achievers, industry experts and everyday heroes. The Goal? To establish the secrets and skills of their mindset, and what drives them to succeed... What strategies and habits have they consistently applied within their life to be the best possible version of themselves? It's all here on the The Mindset Project.
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OTB GAA

OTB Sports

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Subscribe to 'OTB GAA' for the very best GAA coverage from OTB Sports. Bringing you the insights and stories from the top names in Gaelic Games - from Tommy Walsh to The Football Pod with Paddy Andrews and James O'Donoghue, The Hurling Pod with James Skehill and Paul Murphy and much more besides. With Off The Ball Breakfast, Off The Ball, live GAA coverage and our world famous roadshows, we'll be bringing you the yarns, the tales, the fallouts and the analysis right across Hurling, Camogie, ...
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Kwame Agyei is the founder and CEO of Appoynt. He is based in London, UK with operations in Ghana. In this conversation with Peter Ryan, Kwame tells the story of how and why he founded Appoynt during the Covid pandemic and the opportunity for more businesses to work with partners in Ghana. https://www.linkedin.com/in/kwame-agyei-b3ab1333/ https://w…
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Join The Struggle’s Patreon community to get 100+ hours of Bonus Episodes, Pro Clinics, Uncut Videos, and Submit Questions for Future Guests. FREE TRIAL available! https://www.patreon.com/thestruggleclimbingshow - In this episode Fallon Rowe, climber and author of Pay No Mind, explores: How she fell into a charismatic climbing relationship that tur…
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When we recorded this show the day before James flew out to Baku, we did not expect Williams to be up on the podium delivering in real life what James was theoretically describing to us on the show. Podiums are of course part of the development plan, but not yet. When James came to see us at Business of Sport HQ last week, we talked through both wh…
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Eoin Sheahan is joined in studio this evening by two special guests, Kay Ryder and Patricia Woods, who were part of Dublin's historic 10-in-a-row All-Ireland winning camogie team. They tell their stories of how they came to play camogie in the 1950s and 60s, the difference in the game between then and now, their finest moments, and some incredible …
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Most of us don’t want to think about what happens if we lose a partner. It’s uncomfortable. It feels far away. But Lahra Carey’s story shows why it’s a conversation we can’t afford to avoid. In this episode of Money & a Good Life, Steph and Ryan sit down with Lahra - entrepreneur, media strategist, and crisis expert to talk about the sudden death o…
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Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania. Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's BPO Wave About To Break?" The article kicked off a fevered discussion on LinkedIn because it did not focus on the usual BPO regional comparisons - how …
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Join The Struggle’s Patreon community to get 100+ hours of Bonus Episodes, Pro Clinics, Uncut Videos, and Submit Questions for Future Guests. FREE TRIAL available! https://www.patreon.com/thestruggleclimbingshow Weekend Warrior Gentil Nguyen shares insights including: How she sent ten V10s in her first two years outside Challenges (and advantages!)…
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In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS industry in South Africa. We discussed how Gareth was instrumental in making South Africa a leading location for this industry and what his legacy may be…
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This week we’re delighted to welcome Patrick Mouratoglou to the show. Patrick is one of tennis' most successful coaches, working with Serena Williams, Naomi Osaka, Holger Rune, Grigor Dimitrov, Simona Halep to name a few. Perhaps most famous for his collaboration with Serena Williams where they won 10 Grand Slams together, it’s regarded as one of t…
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Private school can offer great opportunities... but it also comes with a steep price tag. Do you ever wonder how families afford it? In this episode, we investigate the real costs of private education and how to manage them. Whether you're already paying private school fees or just starting to think about your children's future education, this conv…
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A rerun of our conversation with Tommy Caldwell from 2022, recorded in his van in Estes Park, Colorado. Big thanks to Shaun Matusewicz for joining on the adventure and helping with the interview! Our sponsors for Season 7: Kilter: http://settercloset.com (email [email protected] for more information) Osprey: https://www.osprey.com/ Scarpa. Use …
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David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA. David is also a published author and the host of the CX Riot Radio podcast. This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his experience of using AI in the con…
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Torpey Hurling are attempting to revolutionise some aspects of hurling - from the bamboo crafter hurls that combat ash dieback, to their new protective glove called ‘The Klaw’. Sean Torpey, joins Ger & Study on the line to tell us all about it… Off The Ball Breakfast w/ UPMC Ireland | #GetBackInAction Catch The Off The Ball Breakfast show LIVE week…
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Join The Struggle’s Patreon community to get 100+ hours of Bonus Episodes, Pro Clinics, Uncut Videos, and Submit Questions for Future Guests. FREE TRIAL available! https://www.patreon.com/thestruggleclimbingshow In this Pro Clinic, coach Jesse Firestone answers lisnters' top bouldering questions in his characteristic thoughtful manner. Topics inclu…
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Eoin Sheahan was joined by Kevin Penrose, openly gay Gaelic Football player from Tyrone, to chat about coming out as a GAA player, moving away from the GAA before returning with the help of others, and the importance of male allies to the LGBTQ+ community. Settle In on Off The Ball is brought to you by Guinness 0.0.…
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This week we’re delighted to welcome Mark Hammond to the show. Mark is the CEO of Bromley, one of the EFL’s emerging success stories. Having only played one full season in the football league and finishing a hugely respectable 11th last year, you’d be forgiven for thinking that the the early stages of this club’s acclimatisation to top level footba…
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Learn five powerful lessons for achieving big, difficult goals that I took away from watching Girl Climber -- the new film that chronicles Emily Harrington’s incredible, multi-year journey to free-climb El Capitan’s Golden Gate route in under 24 hours. For me, this isn’t just a film about climbing—it’s about resilience, will power, and the triumph …
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Cheryl Paarwater is the Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa. Cheryl has championed CX in South Africa for many years and is a board member of BPESA - the trade promotion agency for business process service companies in South Africa. In this conversation with Peter Ryan, Cheryl explores how BPO and…
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Join The Struggle’s Patreon community to get 100+ hours of Bonus Episodes, Pro Clinics, Uncut Videos, and Submit Questions for Future Guests. FREE TRIAL available! https://www.patreon.com/thestruggleclimbingshow Coach Kevin Cuckovich from Kilter joins to go over my recent climbing assessment on the board, including: What my assessment entailed My s…
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This week we’re delighted to welcome Dominic Thiem to the show. We’ve waited nearly 100 shows but finally tennis has arrived, right in the middle of the US Open, which Dominic won in a 5 set epic in 2020. One of the few non-Federer, Nadal, Djokovic players to win a slam while those three were at their peak, Dominic’s career saw him win 17 ATP title…
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The truth is, for a lot of couples, money is one of those conversations people try to avoid. But here's the thing - that's not a great idea. You should be talking about money, how you manage it, and yes, even what happens if you break up. In this episode of Money & a Good Life, Steph and Ryan sit down with Rob Devlin, Head of Advice and Partner at …
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John Duggan is joined in studio by Movember Ahead of the Game ambassadors Anton Tohill and Saoirse McCarthy for this week's Saturday Panel, about promoting mental health. If you are affected by any of the topics discussed in this podcast, please contact the Samaritans via phone on 116 123 or email at ⁠[email protected]⁠…
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This is the final Covid flashback where CX Files has looked back at the early days of the 2020 pandemic throughout August 2025. This interview was originally broadcast on May 15, 2020 - about a month into the pandemic and lockdowns. At the time Kathy Juve was the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is now EVP…
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Join The Struggle’s Patreon community to get 100+ hours of Bonus Episodes, Pro Clinics, Uncut Videos, and Submit Questions for Future Guests. FREE TRIAL available! https://www.patreon.com/thestruggleclimbingshow - Elite climber Chris Sharma explores: A wild idea to offer cash incentives for sending hard outdoor climbs What happens when comp climber…
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This week we’re delighted to welcome Simon Massie-Taylor to the show. Simon is the CEO of The newly branded Prem Rugby. The competition has faced well publicised challenges in recent years, with clubs going bust and broader questions around the viability of the sport as an attractive investment. But with attendances on the rise, commercial income f…
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SUMMER SPECIAL - COVID FLASHBACK Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations on how the CX industry was co…
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Join The Struggle’s Patreon community to get 100+ hours of Bonus Episodes, Pro Clinics, Uncut Videos, and Submit Questions for Future Guests. FREE TRIAL available! https://www.patreon.com/thestruggleclimbingshow - Mindset coach Neely Quinn explores: Pros and cons of being a perfectionist as a climber How to embrace perfectionism (and keep it from r…
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Former Mayo footballer Shairoze Akram joins Eoin Sheahan for this week’s edition of Settle In, wherein he discusses moving from Pakistan at the age of 4, finding his identity in the Irish culture, and the impact Andy Moran had on his life and career. '#SettleIn' w/ Guinness 0.0
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Michael Beale is part of a top crop of young English managers. At 44, he has already managed QPR, Rangers, and Sunderland, while also forming a successful partnership as Steven Gerrard’s assistant at Rangers, Aston Villa and Al-Ettifaq. As virtually every manager quickly comes to realise, there’ll be some roles that work out, and some that don’t, b…
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Is the 5-day workweek outdated? With burnout on the rise and workplaces scrambling to retain talent, the 4-day workweek is gaining serious momentum. But does it actually work? And how do we design workplaces where people feel fulfilled, not just productive? In this episode of Money & a Good Life, Ryan and Steph dive deep into the future of work wit…
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SUMMER SPECIAL - COVID FLASHBACK Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations on how the CX industry was co…
  continue reading
 
Join The Struggle’s Patreon community to get 100+ hours of Bonus Episodes, Pro Clinics, Uncut Videos, and Submit Questions for Future Guests. FREE TRIAL available! https://www.patreon.com/thestruggleclimbingshow Weekend Warrior, Doug Hartman, joins the show to share: How to schedule workouts as a busy dad and ER doctor What worked (and didn't) on h…
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Dublin intercounty footballers Paddy Small and Brian Howard, along with Dublin intercounty hurler Sean Brennan, journey from Dublin to Pittsburgh to partake in drills with some Pittsburgh Steelers NFL players. Off The Ball's Cian Fahey tagged along to document some of the journey and interview the lads before and after the event. Stay tuned to UPMC…
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It’s a different take this week; welcome to Formula 1 on water! SailGP has become one of the fastest growing sports leagues, bringing sailing to the forefront of modern entertainment. The national teams that race identical F50 Catamarans go to some of the world’s most enticing coastal locations in a Grand Prix style format with millions in prize mo…
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After nine years as an NFL offensive lineman for the Falcons, Commanders, and Jets, Wes Schweitzer has traded 330-pound trench battles for crimps, slopers, and steep boulders! In this inspiring conversation, Wes shares how climbing started as elbow rehab modality, turned into a passion, and even improved his football performance. We dive into the p…
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Waterford’s Niamh Rockett & Cork’s Sarah O’Donovan are on the line to reflect on an absolutely sensational All-Ireland Camogie final which saw Cathal Murray’s Galway claim their 5th title with a narrow win over Ger Manley’s Cork! Off The Ball Breakfast w/ UPMC Ireland | #GetBackInAction Catch The Off The Ball Breakfast show LIVE weekday mornings fr…
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Hear from Galway’s Cathal Murray, Aoife Donoghue & Niamh Mallon as well as losing Cork manager Ger Manley as Tommy Rooney, Rachel Sheehan & Dublin star Aisling Maher bring you all of the reaction from Croke Park where Galway were crowned All-Ireland Senior Camogie Champions, defeating Cork on a scoreline of 1-14 to 1-13 in an absolute thriller at C…
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Welcome to the Final Whistle on Off The Ball. Here is your one-stop shop for all the weekend's biggest GAA voices in one podcast. David Wilson brings you through the entirety of the biggest day in the camogie calendar, as we get reaction to Galway's win in the Glen Dimplex Senior All-Ireland Final, plus reaction to Offaly's win in the Intermediate …
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