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Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we sp ...
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The podcast about all things hotel marketing. Get insights from industry-leading experts, tips to improve your hotel's website and hear about real examples from real hotels. Become a part of The Hotel Marketing Show community and get inspired and equipped with the knowledge you need to achieve your hotel marketing goals.
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show series
 
In this strategic Hotel Moment webinar, three Revinate experts come together to tackle the biggest challenge facing hotels during Black Friday, Cyber Monday, and Travel Tuesday: how to stand out in the crowded holiday inbox and ensure your campaigns actually reach guests. With deep experience in both hospitality technology and customer-driven marke…
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In this episode of Hotel Moment, Karen Stephens, CMO of Revinate, sits down with Steven Rubin, CEO of Collared Martin Hospitality and adjunct professor at NYU, to explore how boutique hotels can merge innovation with empathy to bring back the soul of hospitality. With nearly three decades of experience across hospitality, technology, and strategy, …
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In this episode of Hotel Moment, Karen Stephens welcomes Sarah Stephens, Room Reservations Manager at The Broadmoor, for an inspiring conversation about the power of personal connection in luxury hospitality. Managing a Forbes Five-Star property's reservations team for 14 years, Sarah brings unique insights into how the voice channel creates memora…
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In this tactical episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, reveals why personalization has become non-negotiable for successful hotel upselling. With 91% of guests now expecting personalized offers, the days of generic promotions are over. Hotels must master the art of delivering the right offer to the right guest a…
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Gav Is Gone! The Irish Presidential Circus Update: Radio Awards Aftermath, Inbox Intervention! How to teach your kids to deal with a Bully. We're doing x2, 100,000 Euro Jackpots on Cash Machine. Pop Quiz and who is getting married in Space?? Thanks for listening, please be sure you hit subscribe and check out the full show live on Corks Red FM from…
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We broke Victoria with another Poem - Winding up the scammers - Cover Version Shocker - Someone invented wine for Dogs and Cats - And someone invented a Toilet Seat to stop scrolling at work ..... Thanks for listening, please be sure you hit subscribe and check out the full show live on Corks Red FM from 6 to 9am each weekday morning.…
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In this captivating episode of Hotel Moment, Karen Stephens welcomes Matthias Winkler, CEO of Sacher Hotels, for an illuminating conversation about balancing tradition with innovation in luxury hospitality. Leading the family-owned group that includes the legendary Hotel Sacher in Vienna and Salzburg, Matthias brings unique perspectives on competin…
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In this strategic Hotel Moment webinar, three Revinate experts come together to decode the holiday rush and share winning strategies for Black Friday, Cyber Monday, and Travel Tuesday success. What you'll learn: Industry trend insights: How declining international visitors create opportunities for North American hotels to capitalize on domestic dem…
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In this insightful episode of Hotel Moment, Karen Stephens welcomes Wilhelm Luxem, a seasoned luxury hospitality leader with an impressive 50-year career spanning iconic properties and industry leadership roles. As head of quality commission at Swiss Deluxe Hotels and former GM of the legendary Baur Au Lac, Wilhelm brings unique perspectives on tec…
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In this insightful episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, addresses a critical question facing modern hoteliers: How do you personalize guest experiences without being creepy? With consumer expectations for personalization rising globally, hotels must navigate the delicate balance between helpful customization an…
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Dating trends are very weird, we bring you the latest. Anna takes on The Pop Quiz while Elle calls in to say we inspired her to do an utterly insane challenge. We bring you The Swan Prank and in Telly Talk we hear about a new show 'Unknown Number' that has people in uproar. Thanks for listening, check the live show each day on Red FM at 6am :)…
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In this compelling episode of Hotel Moment, Karen Stephens welcomes Neil Braude, Chief Operating Officer of Imperial London Hotels, for a deep dive into how independent family-owned hotels can thrive through strategic technology adoption while preserving the human elements that make hospitality special. Neil brings 16 years of diverse hospitality e…
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In this episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, addresses one of hospitality's most pressing challenges: capturing and retaining loyal guests during economic uncertainty. With CoStar predicting a 0.1% year-over-year decline in US hotel RevPAR for 2025 and international inbound travel declining, hoteliers worldwide…
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In this compelling webinar episode of Hotel Moment, Jack Newkirk (Enterprise Sales Consultant) and Jason Wells (Customer Success Manager) from Revinate join Dean Blackburn (Director of Resort Experience) from French Lick Resort to explore how strategic voice channel management can transform hotel revenue. The team debunks the myth that the voice ch…
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In this insightful episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, challenges the conventional wisdom of points-based loyalty programs and reveals why experience-driven approaches are the future of guest retention. With 40% of business travelers choosing loyalty programs specifically for personalized experiences, hotels t…
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