Best Resolute Square Podcasts (2025)

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#790: Replay: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix 26:30

Play Pause

1d ago26:30

26:30

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we’re going to talk about how AI-driven personalization allows retailers to move beyond…

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#789: Replay: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo 25:02

4d ago25:02

25:02

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, what can brands do to successfully build long-term value for the business? Agility requires seeing past vanity metrics to the durable value hidden in …

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#788: Year-end review with Greg Kihlström, The Agile Brand 15:43

6d ago15:43

15:43

In this episode I’m going to do something a little different. As we wind down for the year, we’re going to be running some of our favorites from 2025 until the new year begins. Let’s take a look back at some of the overall themes discussed and point out a few highlights for me. I won’t be able to highlight everything of course but I found 5 themes …

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#787: Tray.ai's Stephen Stouffer on AI adoption and why marketers should care about the integration layer 25:56

8d ago25:56

25:56

Why are so many companies spending billions on AI, only to see their most ambitious projects stall out before they ever impact the customer experience? Agility requires more than just a fast-moving marketing team. It requires the foundational ability to connect disparate systems and data sources, allowing new technologies like AI to be implemented …

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#786: Thrad CEO Andrea Tortella on advertising in your conversational AI 32:27

11d ago32:27

32:27

What if the most valuable part of your next conversation with an AI wasn't the answer it gave, but the ad it served? Agility requires more than just adopting new platforms; it demands a complete re-imagination of how brands provide value within them. It challenges us to move from interruption to integration, ensuring our presence is not only seen b…

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RFK Jr.'s Making Disease "Popular" Again 12:57

12d ago12:57

12:57

Measles is back in South Carolina—and it didn’t happen by accident. In this episode, Rick Wilson lays out why RFK Jr. may be the most dangerous member of Trump’s cabinet: a powerful megaphone for anti-vaccine propaganda that is eroding public trust in science and reopening the door to diseases America already defeated. As vaccination rates fall, ou…

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#785: Avaya CTO David Funck on building persistent memory of the customer with AI 26:01

13d ago26:01

26:01

What if every AI interaction with a customer built upon the last, instead of starting from scratch every single time, or at least having it feel that way? Agility requires not just reacting quickly to customer needs, but learning continuously from every interaction to anticipate the next one. This means our technology, especially our AI, can't oper…

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#784: Monday.com Global Creative Director Robbie Ferrara on clarifying the benefits of AI 27:41

15d ago27:41

27:41

What if the biggest risk in deploying AI isn't the technology itself, but how your team is able to understand its most significant benefits? Agility requires more than just adapting your technology stack; it demands a flexible brand narrative and a creative approach that can evolve with customer sentiment and cultural shifts. This is particularly t…

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#783: Typeface CMO Jason Ing on the paradox of hyper personalization and brand consistency 28:30

18d ago28:30

28:30

What happens when your brand has a million different voices speaking to a million different customers? Is that the pinnacle of personalization, or is it just brand chaos? Agility requires both the speed to personalize content for every individual as well as the control to ensure every one of those interactions faithfully represents the core brand. …

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#782: Salesforce Marketing Cloud CMO Bobby Jania on the end of "Do Not Reply" marketing 24:48

20d ago24:48

24:48

What if the most damaging phrase in your marketing isn't a four-letter word, but three simple ones: "Do Not Reply"? Agility requires more than just moving fast; it requires breaking down the walls between departments to respond to customer needs in the moment they happen. It’s about empowering every part of the organization to act as one cohesive b…

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23. Pots & Pans (Recorded May 2020) 22:21

18d ago22:21

22:21

*Episode recorded 5/24/2020*Nick's worried about his open mic situation and the meaning behind all this pots and pans banging for healthcare workers. Cold Takes is extra chilly this episode!By Help Me Find My Voice

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#781: CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations 25:36

22d ago25:36

25:36

What if the biggest threat to your brand’s profitability isn’t the next tariff or supply chain disruption, but an outdated playbook that forces you to choose between raising prices on loyal customers or sacrificing your margins? Agility requires more than just reacting quickly to market changes; it requires the intelligence to anticipate them and a…

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Blood Boiler, Part 2 1:01:35

20d ago1:01:35

1:01:35

This is part two of a two-part episode. As Detective Robert keeps digging into the case against Darren, more information comes to light and a disturbing picture begins to form. Darren isn’t just a womanizer with power. He’s a predator operating within the justice system. To stop him, Robert must take on not just the suspect, but the system protecti…

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#780: Third-party partner experience and security with Haider Iqbal, Thales 31:04

25d ago31:04

31:04

What if the biggest threat to your brand’s agility and security isn't a competitor, but the welcome mat you lay out for your own partners? Agility requires not just the ability to move quickly, but the confidence to do so securely. It’s about building a foundation of trust that enables seamless collaboration without introducing unnecessary risk. To…

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#779: Denodo CMO Ravi Shankar on why good data is critical to AI success 27:26

26d ago27:26

27:26

What if the multi-million dollar AI initiative you're championing is being silently sabotaged, not by a competitor, but by your own data infrastructure? Agility requires more than just fast decision-making; it requires a data foundation that can deliver insights at the speed of business, without the traditional delays of moving and duplicating info…

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#778: Intuit Mailchimp's Diana Williams on moving from fragmentation to holiday sales success 29:06

27d ago29:06

29:06

During the chaos of the holiday season, is it possible for small retailers to turn their fragmented customer data into a perfectly timed, personalized marketing, or are they destined to just add to the noise? Agility requires not just collecting customer data from every channel, but having the insight and tools to act on it in the moments that matt…

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#777: Cisco's Chang Chang on how AI is turning the contact center into a profit center 25:39

29d ago25:39

25:39

Is your contact center ready to become a profit center? Agility requires not just adopting new technologies like AI, but also fundamentally rethinking how we structure our teams, measure success, and interact with customers. It demands a willingness to experiment, learn, and adapt quickly in a constantly evolving landscape. Today, we're going to ta…

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Thanksgiving Bonus! 35:52

28d ago35:52

35:52

Hey Small Town Fam! It's Thanksgiving in America so, as is tradition, we're taking a break from our usual episodes this week. Instead of an episode, please enjoy two ad-free bonus episodes that aired on our Super Fam feed; Fight Like Hell and AI Strikes Again. If you like what you hear, become a Super Fam member at smalltowndicks.com/superfam , and…

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#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising 26:19

1M ago26:19

26:19

In a world drowning in data, is the 'big creative idea' for a holiday campaign an endangered species, or is it more critical than ever? Agility requires not just moving fast, but moving with confidence. It's the ability to validate creative instincts with real-world data, ensuring that your biggest bets are also your smartest ones. Today, we're goi…

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#775: ZICO Coconut Water Founder Mark Rampolla on brand integrity and the courage to make tough decisions 28:49

1M ago28:49

28:49

For most entrepreneurs, the exit is the goal, as well as the end of at least that part of their story. But what if the end is actually a new beginning? Agility requires a deep understanding of your brand's core purpose and the conviction to protect it. This often means having the courage to reverse a decision that was once seen as the ultimate succ…

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#774: Seel CRO Laura Huddle on seeing customer returns as an opportunity 21:32

1M ago21:32

21:32

What if the most dreaded part of your customer's journey: the return, was actually your biggest untapped opportunity for growth? Agility requires brands to re-examine every part of the customer journey, especially the challenging post-purchase phase, and find hidden opportunities to adapt and strengthen customer relationships. It demands we turn op…

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#773: Building loyalty and trust through focused innovation with Lindsey Kling, Coterie 28:02

1M ago28:02

28:02

How can your brand build genuine loyalty that translates into long-term business value when customer expectations continually evolve? Agility demands a deep understanding of your customer, a willingness to experiment, and the ability to pivot quickly when needed. Today, we're going to talk about building loyalty and trust through focused innovation…

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Blood-Boiler, Part 1 1:03:55

1M ago1:03:55

1:03:55

When Detective Robert opens an investigation into a fellow officer, he doesn’t yet realize the scope of what he’s about to uncover. The suspect, Darren, is a well-connected cop, and the woman accusing him is terrified to speak out. When she bravely comes forward, the race to stop Darren from continuing to offend is on. This is part one of a two-par…

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#772: Contentful CMO Elizabeth Maxson on AI-augmented human creativity in marketing 23:53

1M ago23:53

23:53

With increased AI Adoption, is the most valuable skill for a modern marketer empathy with customers, or is it successfully prompting? Contentful, in partnership with Atlantic Insights, The Atlantic’s marketing research division, recently conducted a study of over 425 marketing decision makers including 103 CMOs. This study, “When Machines Make Mark…

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#771: Design Systems as a Digital Transformation Catalyst with Nigel Dennis, The Office of Experience 28:46

1M ago28:46

28:46

What if the very system you invested in to create brand consistency and efficiency is now the biggest thing slowing down your digital transformation and costing you innovation? Agility requires more than just speed; it demands a shared language and a foundational framework that allows teams to build, test, and innovate without being crushed by the …

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#770: Constant Contact CEO Frank Vella on how B2B marketers and SMBs can partner for success 23:04

1M ago23:04

23:04

Is the increasing investment in marketing by SMBs a sign of growth and optimism, or is it masking a deeper struggle with confidence and effectiveness? Agility requires not only adapting to the rapid pace of technological change but also understanding the core challenges faced by your customers, like SMBs struggling to measure marketing ROI. It also…

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The DOJ Covers Up the Epstein Files: The Criminal Conspiracy in Real Time 15:31

1M ago15:31

15:31

In this explosive episode, Rick Wilson rips the lid off the DOJ’s choking, years-long effort to bury the Epstein files—those blacked-out, shredded, quietly “misplaced” documents that just happen to shield some of the most powerful men in America. We dig into the redactions, the vanishing evidence, the political pressure, and the revolving-door prot…

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#769: Zoom CMO Kim Storin on why growth problems are often brand problems 28:06

1M ago28:06

28:06

In a world obsessed with conversion rates and customer acquisition costs, have we forgotten the one thing that actually makes both of them better? Agility requires more than just the ability to react quickly to market signals. It demands a stable, strategic core—a brand—that provides the necessary context and direction to ensure your pivots are pur…

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Sorry, Not Sorry 50:13

2M ago50:13

50:13

When Detective Constable Simon becomes the sole detective on the remote island of Rothesay, he sets his sights on cleaning up the town’s growing drug problem. But just months into his new role, his investigations begin to unravel. That’s when Simon starts to suspect someone inside the department is tipping off suspects. His search for the source tu…

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#768: Infios Chief Innovation Officer Eugene Amigud on use-case driven success with AI 33:39

2M ago33:39

33:39

How can large organizations embrace the speed and adaptability of a startup while navigating the complexities of established processes and legacy systems, especially in the rapidly changing world of AI-driven consumer experiences? Agility requires adopting new technologies while fundamentally shifting how teams operate, experiment, and learn from d…

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#767: Krisp.ai Co-Founder Arto Minasyan on voice AI and the customer experience 21:56

2M ago21:56

21:56

What if your customers could talk directly to your brand, without scaling your your customer service teams to a 1:1 capacity? This episode is brought to you by Krisp.ai, the all-in-one voice AI that makes every conversation sound professional. With industry-leading noise cancellation, real-time accent conversion, accurate transcription, and smart c…

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#766: Square CMO Lindsey Irvine on connecting with customers through community-driven storytelling 29:38

2M ago29:38

29:38

As we’re increasingly inundated with AI-generated content and algorithm-driven ads, what’s more powerful: yet another new technology, or the authentic voice of the small business owner on the corner? Agility requires not just reacting to market shifts, but deeply understanding the very fabric of the communities you serve and having the conviction t…

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#765: Hexagon AB's George Chang on building a unified system of marketing measurement 25:04

2M ago25:04

25:04

When it comes to your digital experience, how often does a ‘great idea’ from a senior leader’s gut feeling get completely dismantled by actual user data? Agility requires the willingness to be wrong and the systems to prove it quickly. It’s about building a culture that values learning over being right and relentlessly iterates based on real human …

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Trump is Starving His Own Base 13:19

2M ago13:19

13:19

While Donald Trump’s Great Gatsby party at Mar-a-Lago made headlines for its gold-plated excess, millions of Americans are struggling to pay rent and buy groceries. As the nation faces rising prices, budget cuts, and shrinking safety nets, Trump’s luxury pageantry couldn’t feel more out of touch. Rick Wilson unpacks how Trump’s detachment from econ…

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There Are Monsters 56:22

2M ago56:22

56:22

Detective Lindsey is assigned a stack of cold cases, but one file stops her in her tracks: the brutal assault of a woman whose attacker was never caught. A DNA match points to a previously convicted offender. As Det. Lindsey digs deeper, a pattern begins to emerge. The investigation leads to a disturbing possibility — there are more victims out the…

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#764: Closing the gap between brand promise and brand experience with Mark Wagner, Horizontal Digital 19:33

2M ago19:33

19:33

What if your brand's voice is drifting off-key in the ears of your customers, and you're the last one to know? Agility requires more than just rapid execution; it demands a real-time, nuanced understanding of customer sentiment and the ability to translate that intelligence directly into action. We are here at Sitecore Symposium in Orlando, Florida…

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#763: Pega CTO Don Schuerman on how AI can pay down tech debt and accelerate digital transformation 28:53

2M ago28:53

28:53

Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust Pega’s technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega’s scalable, flexible architecture has fueled continuous innovati…

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#762: Scaling a brand while maintaining local differentiation with Renaud Delaquis, Coastline Academy 27:06

2M ago27:06

27:06

With customer expectations constantly evolving, how can large organizations avoid using obsolete methods and instead embrace agility to thrive and drive meaningful growth? Agility requires both adapting to change and anticipating it in the first place. It demands a willingness to experiment, learn, and iterate quickly, especially when it comes to c…

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#761: Treasure Data CEO Kaz Ohta and CMO Karen Wood on the AI-driven reinvention of marketing 29:03

2M ago29:03

29:03

What if the very foundation of your marketing cloud, the one you've spent years building, is at worst actually giving your AI amnesia, and at best missing key opportunities to connect with your customers? Agility requires more than just reacting quickly; it demands an intelligent foundation that can anticipate customer needs and empower your teams …

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High Noon 48:27

2M ago48:27

48:27

It’s Deputy Alia’s day off, but instead of relaxing, she’s called in to negotiate with a barricaded suspect who has murdered his loved one. What follows is a tense and tragic police negotiation, as Alia uses her training and instincts to calm a panicked suspect and bring control to a chaotic barricade standoff. Deputy Alia has served with her agenc…

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#760: Nestlé's Daniel Damasio on successful marketing transformation that is both global and local 25:47

2M ago25:47

25:47

When customers continually demand hyper-local relevance, is the concept of a "global brand" an asset or a liability? Agility requires not just the ability to pivot, but the intelligence to know *when* and *how* to pivot based on real-time customer understanding. This means moving beyond global assumptions and empowering local teams with the data to…

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#759: Transcend's Phyllis Fang on personalization utilizing data privacy by design 32:18

2M ago32:18

32:18

With AI making it easier than ever to generate content, and consumers demanding more privacy than ever, is the promise of true 1:1 personalization now an impossible myth? Agility requires both adaptation to new AI-based tools and methods while also navigating the complex and shifting landscape of consumer trust and data privacy. It's about being re…

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#758: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world 28:19

2M ago28:19

28:19

What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end of your brand, but instead a way to help you define what it truly is? Agility requires a willingness to experiment and adapt, not just in your technology stack, but also in your organizational structure and the very culture of your company. It also demands…

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The House That Trump Broke 22:10

2M ago22:10

22:10

Donald Trump has literally torn down a piece of America to build himself a dance floor. In this week’s Rick Wilson's The Enemies List Podcast, Rick skewers the Trump East Wing demolition 2025, a $300 million White House ballroom project that turned history into dust and proved—once again—that the worst president in history can’t resist wrecking any…

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#757: Funnel CEO Fredrik Skantze on the evolution of marketing measurement 29:47

2M ago29:47

29:47

Marketing is quickly evolving - is your team agile enough to navigate the waters of evolving customer expectations, best practices in marketing measurement, and the rise of AI? Agility requires more than just quick reactions; it demands a proactive understanding of emerging trends and the ability to adapt your strategies, processes, and tech stack …

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FAFO 47:26

2M ago47:26

47:26

A man’s body is found face down with his hands zip-tied behind his back, launching Detective Aaron into a months-long homicide investigation to uncover the victim’s identity and the truth behind his death. This intense real crime case would become Detective Aaron’s final investigation before medical retirement, a case he calls “the straw that broke…