Join Rick Watson, 20+ year eCommerce veteran and CEO & Founder of RMW Commerce, to hear all the latest in the world of eCommerce — from established players like Amazon and Shopify to the new startups, fresh off their latest round of funding. From Marketplaces to Direct-to-Consumer to Supply Chain to Payments, it’s all here. New episodes every Monday, just in time for your morning commute! Find more great content from Rick on LinkedIn: https://www.linkedin.com/in/ecommercestrategyconsulting/
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RMW Commerce Consulting Podcasts
The omnichannel podcast in which we unbox tales of online retail and digital transformation
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June 23rd, 2025: Saks Global Still Sounds in Trouble, Facebook Says eCommerce is Great -- For Other People, Jassy’s AI Memo Was a Snoozefest, In a Good Way, and Amazon Extending Prime Day Doesn’t Give ...
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Today on our show: Saks Global Still Sounds in Trouble Facebook Says eCommerce is Great -- For Other People Jassy’s AI Memo Was a Snoozefest, In a Good Way Amazon Extending Prime Day Doesn’t Give me Warm Fuzzies - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's epi…
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June 16th, 2025: Palantir Partners with Bolt, Amazon Releases AI Video Generation Tools, Sezzle Sues Shopify For AntiCompetitive Practices, and Walmart Releases New AI Tools
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Today on our show: Palantir Partners with Bolt Amazon Releases AI Video Generation Tools Sezzle Sues Shopify For AntiCompetitive Practices Walmart Releases New AI Tools - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://www.rm…
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June 9th, 2025: Shopify MCP Server Raises More Questions Than Answers, Could the AI Race Become a Hardware Race, and Temu Half Off - Just In Time For Summer
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Today on our show: Shopify MCP Server Raises More Questions Than Answers Could the AI Race Become a Hardware Race? Temu Half Off - Just In Time For Summer - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://www.rmwcommerce.com/…
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June 2nd, 2025: Salesforce to acquire Informatica, Social Commerce Panel Reveals Influencer Importance, Lowes Launches Its Marketplace, and Tariff Feud Event with Passport Recap
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Today on our show: Salesforce to acquire Informatica Social Commerce Panel Reveals Influencer Importance Lowes Launches Its Marketplace Tariff Feud Event with Passport Recap - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://w…
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Join Amy Kemp of Glossier as she takes Ger and Gordon out on the CX waves, where service agents help navigate customers through anything from gentle breezes to force 10 gales. You'll find out whether AI is more than just a wizmo gizmo and hear how Glossier is using it to genuinely enhance the customer experience. But fear not, the tech isn't drivin…
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Special Episode: Scott Eckert on Leading Mirakl and the Marketplace Revolution
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In this special CEO spotlight edition of the Watson Weekly, host Rick Watson welcomes Scott Eckert, newly appointed CEO of Mirakl, for an inside look at how his leadership is poised to accelerate Mirakl’s role at the heart of modern commerce. With a distinguished career spanning innovation leadership roles at Dell, Rethink Robotics, and Walmart’s S…
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May 26th, 2025: Rapid Fire Headline Update and Shopify Releases Its Summer Editions
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Today on our show: Rapid Fire Headline Update Shopify Releases Its Summer Editions - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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Special Episode from Shopware Partner Day– Pimcore & the Data Layer Revolution in B2B
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Today’s Watson Weekly is a special edition that is one of a series of three interviews recorded at Shopware’s Partner Day on April 24th, 2025. These were recorded in the basement of a German beer hall and restaurant, so I think those interested in the digital commerce complexity of serving manufacturers and distributors should find it a lot of fun.…
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May 19th, 2025: Amazon Announces New AI Tool to Enhance Product Listings, Venture Capital Dominated by AI Right Now, FedEx and Amazon Strike Up a Partnership, and Klaviyo Reports Q1 2025 Earnings
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Today on our show: Amazon Announces New AI Tool to Enhance Product Listings Venture Capital Dominated by AI Right Now FedEx and Amazon Strike Up a Partnership Klaviyo Reports Q1 2025 Earnings - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by…
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Special Episode from Shopware Partner Day– Conscious Commerce & Regulated Realities: The Aysnd Way
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Today’s Watson Weekly is a special edition that is one of a series of three interviews recorded at Shopware’s Partner Day on April 24th, 2025. These were recorded in the basement of a German beer hall and restaurant, so I think those interested in the digital commerce complexity of serving manufacturers and distributors should find it a lot of fun.…
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May 12th, 2025: Shopify Needs Incentive Alignment to Win in Enterprise, 3 Notables From BigCommerce earnings call, Instacart CEO Departs for OpenAI, and Shopify Reports Solid Earnings Amid Global Uncertainty ...
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In this week’s Watson Weekly, we will discuss Fidji Simo is out at Instacart CEO to join OpenAI. This is a huge feather in Simo’s cap and leaves an opening at Instacart which I predict will be filled by their Chief Product Officer Daniel Danker. Not only did Danker and Simo overlap from their time at Facebook, but Danker was promoted by Simo into h…
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Special Episode from Shopware Partner Day– Inside B2B Growth: Smith Commerce on Scaling Smart
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Today’s Watson Weekly is a special edition that is one of a series of three interviews recorded at Shopware’s Partner Day on April 24th, 2025. These were recorded in the basement of a German beer hall and restaurant, so I think those interested in the digital commerce complexity of serving manufacturers and distributors should find it a lot of fun.…
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May 5th, 2025: Amazon Reports Q1 2025 Earnings, Walmart Releases an Annual Shareholder Letter, UPS Reports Q1 2025 Earnings, and Kohl’s Fires Its CEO
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Today on our show: Amazon Reports Q1 2025 Earnings Walmart Releases an Annual Shareholder Letter UPS Reports Q1 2025 Earnings Kohl’s Fires Its CEO - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://www.rmwcommerce.com/ecommerc…
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Turning Tariffs into Tactics — Cross-Border Commerce in 2025 with Alex Yancher, CEO of Passport
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In this insightful episode, The Watson Weekly welcomes Alex Yancher (Yon-cher), CEO of Passport, just hours after the U.S. government announced sweeping new global trade tariffs. With $3.3 trillion in cross-border e-commerce at stake, this conversation couldn’t be more timely. Guided by a Thomas L. Friedman-inspired prologue, we dive deep into the …
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April 28th, 2025: Composable Conference in Chicago shows MACH progress, ChatGPT and Shopify partnership teased, and Shopify promotes internally for Chief Design Officer: What's going on?
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Today on our show: Composable Conference in Chicago Shows MACH Progress ChatGPT and Shopify Partnership Teased Shopify Promotes Internally for Chief Design Officer: What's Going On? - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. h…
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April 21st, 2025: Walmart Investor Day shows strong tariff headwinds, is 2025 the year to eat the entire enchilada, Shop for Brands on Amazon seen in the wild, and Amazon surveys its sellers on tariffs ...
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Is Walmart More Exposed to Tariffs Than They Are Admitting? In a recent investor day, Walmart indicated that only one-third of its products are not made in the USA. Are we sure about that number? Given the fact that there is no universal definition of made in the USA, I think that number could be a lot higher than the company is letting on. Learn a…
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Join Gordon and Ger and they take flight with Bobby Healy of Manna Air Delivery, the Irish drone delivery company that's posing a serious threat to Amazon's dominance of the ecommerce space. Has the saviour of independent retailers literally been heaven sent? Drones promise much. Delivery within minutes from local retailers that bypasses clogged ro…
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The Debate: Is Replatforming Worth It?
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The biggest debate in eCommerce. The business case for replatforming Replatforming can either be trying to use a band-aid on a large wound or it could be like squeezing juice. Vince Santo (The Maze Group) debating Chris Silver (Discoverist AI) on replatforming. Architecture: The headless straw man debate. Headless technology enables brands to move …
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Redefining Retail: Commercetools, InStore, and the Future of Unified Commerce – A Conversation with Dirk Hoerig
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In this special episode of The Watson Weekly, we sit down with Dirk Hoerig, co-founder of Commercetools, to explore the company’s journey from Germany to global eCommerce leader. Dirk shares insights on their ideal customer, key pain points they solve, and why their North American market entry succeeded where others failed. We also dive into the la…
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April 7th, 2025: Key takeaways on public and private markets, Shoptalk did not answer my key industry questions, Consumers getting stressed out, and Amazon makes last minute bid to buy TikTok
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Is There a Worse Owner For TikTok Than Amazon? Look, I am going to bottom line it for you guys. I can’t think of a worse owner for Tiktok than logistics company Amazon. I know there are a lot of chocolate and peanut butter theories of how these two great companies could taste better together, but I think this would be the start of a slow boringific…
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Watson Weekly: Navigating the Digital Commerce Maze with Bryan House
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Why is digital commerce still hitting roadblocks in 2025? In this special episode, Bryan House of Elastic Path joins us to unpack the paradox: companies claim to have a clear digital strategy, yet budgets for tech investment remain elusive. We tackle the real barriers—lack of knowledge, outdated mindsets, and the hidden opportunity cost of standing…
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Today on our show: Shoptalk Recap - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://www.rmwcommerce.com/ecommerce-podcast-watsonweeklyBy RMW Commerce
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March 24th, 2025: Adobe teases new commerce offerings, BigCommerce launches new account functionality, Klarna files IPO paperwork, and welcome to Shoptalk Week!
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Is Adobe Hopeless or Will The New Product Teases Get Them Back in the Game? This week on the Watson Weekly podcast, we unpack two new product announcements from Adobe that are expected to launch by June 2025. One is the Adobe Commerce Optimizer, an eCommerce front-end that can be used with any storefront platform. This is one that I’m excited to se…
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Can this be right? A vendor as a guest? Yes, it is true. And a Big one too. Ger and Gordon are joined by Travis Hess, CEO of BigCommerce, to review the e-commerce platform landscape and discuss what the future holds. Frankly, is there life beyond Shopify? (Spoiler: Of course there is.) Developments are coming thick and fast in e-commerce and commer…
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March 17th, 2025: Paypal in hot water over its Honey application, AllBirds sales plunge in 2024, why did Walmart buy a mall? And upcoming eCommerce debate event at Shoptalk
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Is Paypal Running an Affiliate Scam? That’s What Google’s New Chrome Rules Seem to Be Saying. Many users don’t realize that Paypal’s Honey Application, the plugin which is supposed to secure you discounts on items. Instead, it looks to be cutting certain publishers out of affiliate credits that they would otherwise be due. You’ll find this and othe…
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March 10th, 2025: Target 2024 earnings shows company falling behind, when will merchants stop treating data as a project? Commercetools layoffs throws into question IPO plans, and has Shopify Enterprise ...
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Today on our show: Target 2024 earnings shows company falling behind When will merchants stop treating data as a project? Commercetools layoffs throws into question IPO plans Has Shopify Enterprise turned a corner? - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's …
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March 3rd, 2025: Is Beyond.com doomed? Klaviyo reports 2024 earnings, Klaviyo coming for Salesforce Service Cloud, and Paypal Investor Day offers problematic vision
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Today on our show: Is Beyond.com doomed? Klaviyo reports 2024 earnings Klaviyo coming for Salesforce Service Cloud Paypal Investor Day offers problematic vision - and finally, The Investor Minute which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today's episode is sponsored by Mirakl. https://www.rmwcommerc…
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February 24th, 2025: Walmart reports fiscal year 2025 earnings, Saks stopped paying vendors on time, TikTok subscriptions could help creators, and BigCommerce reports 2024 earnings
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Today on our show: Walmart reports fiscal year 2025 earnings Saks stopped paying vendors on time TikTok subscriptions could help creators BigCommerce reports 2024 earnings And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today’s episode is sponsored by Mirakl. https://www.…
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February 17th, 2025: Shopify Q4 2024 earnings: The age of efficiency comes to Shopify, it’s not just you - age of efficiency accelerating, Amazon Q4 earnings wins the Grammy for free cash flow, and Amazon ...
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Today on our show: Shopify Q4 2024 earnings: The age of efficiency comes to Shopify It’s not just you - age of efficiency accelerating Amazon Q4 earnings wins the Grammy for free cash flow Amazon ad engine getting hungry: look out Google Shopping And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, a…
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February 10th, 2025: Trump eliminates the de minimis for China, AI won't solve all the problems, but we don't realize it yet, UPS Q4 2024 earnings, AI is not the new SEO. Brands could be in a marketplace ...
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Today on our show: Trump eliminates the de minimis for China AI won't solve all the problems, but we don't realize it yet UPS Q4 2024 earnings: steering towards margin, away from Amazon AI is not the new SEO. Brands could be in a marketplace without realizing it And finally, The Investor Minute, which contains 5 items this week from the world of ve…
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Special Episode: Global eCommerce Leaders Forum, Cross-Border Trends, & Honoring Kent Allen
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Today on a special edition of our show: Remembering Kent Allen Evolution of Global eCommerce Pioneers in Cross-Border Trade Current Trends and Players Jim Okamura Partner, McMillanDoolittle and co-founder, Global E-Commerce Leaders Forum Jim has over 25 years of consulting experience focused on strategic planning in the retail industry. His work in…
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February 3rd, 2025: Risks to Amazon in the AI Wars, private equity outlook in 2025, Artificial Intelligence moving from creating to doing with OpenAI Operator, how to grow faster is an elusive question ...
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Today on our show: Risks to Amazon in the AI Wars Private equity outlook in 2025 Artificial Intelligence moving from creating to doing with OpenAI Operator How to grow faster is an elusive question And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today’s episode is sponsor…
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Shaping the Future: Social Commerce, AI, and Predictions for 2025 with Kelly Goetsch
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In the final episode of this special 3-part Watson Weekly series, Rick Watson is joined by Kelly Goetsch, Advisor at Commerce Tools, to discuss what’s next for the world of commerce. Key topics include: The rise of social shopping and platforms like TikTok Shops How AI is redefining brand discovery and trust Predictions for retail growth and consum…
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January 20th, 2025: Our 2025 NRF event analysis, recapping the first ever RMW Commerce Five Forces event in New York City
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Today on our show: Our 2025 NRF event analysis Recapping the first ever RMW Commerce Five Forces event in New York City And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today’s episode is sponsored by Mirakl. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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Modernizing B2B Commerce: Overcoming the Bob Problem with Kelly Goetsch
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In Part 2 of this special Watson Weekly series, Rick Watson and Kelly Goetsch dive deep into the complexities of B2B commerce. They discuss: The generational shift reshaping the industry Challenges like the "Bob Problem" and outdated practices The role of composable commerce in streamlining processes How solutions like Commerce Tools Foundry are en…
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January 13th, 2025: Shopify 2025: The Entrepreneur, the Rulemaker and the Bridge-Builder, Mastercard Holiday numbers show roses for eCommerce, Is 2025 the year of the niche down? And Amazon still the king ...
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Today on our show: Shopify 2025: The Entrepreneur, the Rulemaker and the Bridge-Builder Mastercard Holiday numbers show roses for eCommerce Is 2025 the year of the niche down? Amazon still the king of warehouse growth And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today’…
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Breaking Barriers in E-commerce and Healthcare with Kelly Goetsch
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In this special episode of Watson Weekly, Rick Watson is joined by Kelly Goetsch, a Commercetools Advisor and industry thought leader. Kelly shares his unique insights into the evolving landscape of e-commerce, focusing on the intersection of technology and healthcare. Together, they explore key topics like consumer behavior trends, the growing rol…
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December 23rd, 2024: Amazon building 25% of all warehouses, UPS hiking SurePost rates by 10%, Lowes develops a new marketplace, and Quickbooks partners with Amazon Marketplace Seller Central
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Today on our show: Amazon building 25% of all warehouses UPS hiking SurePost rates by 10% Lowes develops a new marketplace Quickbooks partners with Amazon Marketplace Seller Central And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today’s episode is sponsored by Mirakl. ht…
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December 16th, 2024: Shopify releases a boring update, was Amazon haul launched sooner as political strategy? What is the potential impact of tariffs on eCommerce? And why use an outside consultant to ...
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Today on our show: Shopify releases a boring update Was Amazon haul launched sooner as political strategy? What is the potential impact of tariffs on eCommerce? Why use an outside consultant to help you solve a problem? And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Toda…
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December 9th, 2024: 3 observations from Cyber Week, the 3 coming wars in the next 5 years, and 5 reasons Klaviyo is growing faster than most anyone right now
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Today on our show: 3 observations from Cyber Week The 3 coming wars in the next 5 years 5 reasons Klaviyo is growing faster than most anyone right now And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. Today’s episode is sponsored by Mirakl. https://www.rmwcommerce.com/ecomm…
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S2 E10: Ger Keohane & Gordon Newman - The Black Box Is Not a Silver Bullet
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In this season finale, Ger and Gordon look back on Season 2 and discuss the highlights and key learnings. Together they explore the wealth of knowledge that was so generously given by our guests over the past nine episodes. No stone is left unturned. Proposition, branding, storytelling, product launch, entering new markets, marketing, customer expe…
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November 25th, 2024: How you should read the Gartner Quadrant, Wordpress is the Craigslist of website builders, Target reports terrible earnings, and Walmart reports great earnings
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Today on our show: How you should read the Gartner Quadrant Wordpress is the Craigslist of website builders Target reports terrible earnings Walmart reports great earnings And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watson…
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November 18th, 2024: Shopify reported Q3 2024 earnings, Klaviyo reports even better Q3 earnings, new RMW Commerce event being held in January, and BigCommerce trying to escape the Alabama mud like My Cousin ...
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Today on our show: Shopify reported Q3 2024 earnings Klaviyo reports even better Q3 earnings New RMW Commerce event being held in January BigCommerce trying to escape the Alabama mud like My Cousin Vinny And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcomme…
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November 11th, 2024: Amazon reports great Q3 2024 earnings, Children's Place partnership with Shein could be genius, the state of SaaS venture capital valuations, and AI platforms looking to challenge ...
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Today on our show: Amazon reports great Q3 2024 earnings Children's Place partnership with Shein could be genius The state of SaaS venture capital valuations AI platforms looking to challenge every software category And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://…
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November 4th, 2024: CEO merry-go-round continues, Paypal earnings report show progress and challenges, UPS releases Q3 earnings, and everyone in retail copying everyone else
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Today on our show: CEO merry-go-round continues Paypal earnings report show progress and challenges UPS releases Q3 earnings Everyone in retail copying everyone else And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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October 28th, 2024: Is 2024 the Generative AI holiday? Amazon's new low cost store concept might as well be called "Off-Prime", is 2025 the year bad eCommerce content officially dies? And BigCommerce expands ...
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Today on our show: Is 2024 the Generative AI holiday? Amazon new low cost store concept might as well be called "Off-Prime" Is 2025 the year bad eCommerce content officially dies? BigCommerce expands its leadership team And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. http…
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S2 E9: Rick Watson, CEO & Founder, RMW Commerce Consulting - Smooth Operations
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Our guest this time round is the 'notorious' Rick Watson. If e-commerce platforms were restaurants, Rick would be the food critic who would make them tremble most. Rick, Ger and Gordon talk about the big things that get in the way of online retail success. Overindulgence in bespoke technology solutions. Not even knowing what customer problem the bu…
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October 21st, 2024: Optimization will be the watchword in 2025, OpenStore pivoting into Helpdesk Software, Walmart appoints Seth Dellaire as Chief Growth Officer, and new report shows Unicorns lack exit ...
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Today on our show: Optimization will be the watchword in 2025 OpenStore pivoting into Helpdesk Software Walmart appoints Seth Dellaire as Chief Growth Officer New report shows Unicorns lack exit options And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommer…
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October 14th, 2024: Holiday season preview, what’s happening with Shop Promise? Former Amazon leader Dave Clark raises $100M for Auger and marketplaces like eBay are dropping their fees
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Today on our show: Holiday season preview What’s happening with Shop Promise? Former Amazon leader Dave Clark raises $100M for Auger Marketplaces like eBay are dropping their fees And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcas…
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October 7th, 2024: Lightspeed exploring strategic alternatives, Loop creates offset return feature, CVS conducting a strategic review, and Travis Hess named new BigCommerce CEO
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Today on our show: Lightspeed exploring strategic alternatives Loop creates offset return feature CVS conducting a strategic review Travis Hess named new BigCommerce CEO And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonwe…
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