Welcome to the Property Management Business Podcast, hosted by Marc Cunningham, a veteran property manager with over 40 years of experience. This podcast offers practical insights for both beginners and experienced property managers, including topics such as industry trends, growing your business, increasing your income, marketing strategies, financial management, owner & tenant relations, and regulatory compliance. Learn valuable tips from an industry expert as you build, grow, and protect ...
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The podcast where property owners learn how to manage their investment properties. Whether you’re an accidental landlord or a real estate investor, we will give you the playbook on managing your property investments. A podcast production of On Q Property Management, hosts Ben Bailey and Eric Dixon share their lessons learned and experiences that led the company from operating out of a home attic, to now managing over a billion dollars in property investments.
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51. Mistakes PMs Make When Talking To New Owner-Clients Leads With Jen Merritt Of Rentscale
55:30
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55:30Are you losing potential owner leads after the first call? Discover the crucial mistakes property managers make when speaking with potential owner-clients and learn how to transform those conversations into lasting partnerships. Jen Merritt of RentScale joins us to reveal the art and science including specific language cues that build connection, a…
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50. What Small Property Management Companies Can Learn From Big Companies with Zac Maurais of Utility Profit
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54:34
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54:34Struggling with the time-consuming utility setup for new tenants? Discover a game-changing solution with Zac Maurais of Utility Profit. In this episode, Marc Cunningham explores how Utility Profit streamlines and even monetizes the utility transfer process for property managers. Learn how their platform automates tenant communication, confirms util…
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49. Strategic Thinking: How To Think 3 Steps Ahead For Company Growth, Pricing, Communication and Marketing
33:53
33:53
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33:53The most effective way to move your property management business forward is to practice periodic strategic thinking. Marc shares how his company practices strategic thinking and the specific tactics to achieve long-term success. Marc Cunningham guides you through the key business areas of growth, pricing, owner communication, and marketing. Learn h…
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48. What Every Property Manager Needs to Know about Property Loans and Lending with Josh Heinz of LendingOne
55:55
55:55
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55:55Do you want your owner clients to see you as more than just someone who handles repairs? To truly be an asset advisor, property managers need a solid understanding of property loans. In this episode, Marc chats with Josh Heinz of LendingOne, to demystify the world of property loans and lending. They discuss the critical differences between individu…
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47. How to Sell a Property Management Business with Deb Newell
1:05:55
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1:05:55Do you ever dream of selling your property management business one day? Or just curious about its current value? In this insightful episode, Marc chats with property management consultant Deb Newell about the ins and outs of selling a property management business. This conversation dives deep into key factors that influence a company's valuation, i…
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46. Bonus - Special Announcement From Second Nature with Thad Tarkington
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28:24
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28:24Revolutionize Your Resident Experience with group rate internet for your single family home rentals! In this special bonus episode, Marc welcomes Thad Tarkington, co-founder and CEO of Second Nature, to unveil a groundbreaking product: group rate internet. Discover how this innovative offering provides FAST internet to residents at a discounted rat…
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45. Disrespectful Tenants, Postcard Marketing, DIY Repair Videos, and Other Open Questions
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37:25
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37:25Marc takes open questions from property managers on a variety of topics including effective strategies for handling disrespectful tenants, creating DIY repair videos, and qualifying potential owners. Learn how to respond to negative reviews, implement a welcome gift strategy, and navigate the complexities of credit repair recommendations. This epis…
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44. FTC Sues Greystar For Deceptive Fees: What Property Managers Need to Know
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34:40Feeling Anxious About the FTC Lawsuit Against Greystar? The recent FTC lawsuit against Greystar has sent shockwaves through the property management industry, leaving many property managers feeling uncertain and anxious about the future.In this episode, Marc Cunningham provides clarity and guidance on navigating the evolving landscape of fee transpa…
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43. How To Grow By 100+ Doors Per Year With No BMD
1:04:30
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1:04:30Want to grow your property management business by 100+ doors per year without a dedicated BDM? In this crossover episode with Stephen Fox from Upkeep Media, Marc Cunningham shares Grace Property Management's unique approach to growth. Learn how Grace Property Management leverages executive property managers as independent contractors, focusing on r…
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42. Become a Professional PM Using Owner Risk-Assessment Meetings
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38:14Are you struggling to show your expertise to your owner-clients and show yourself as a true real estate investment advisor rather than just a property manager? If so, the solution may be to hold annual risk-assessment meetings with your owner-clients. Marc Cunningham explains what the conversations sound like and why they are crucial for building s…
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41. Budgeting Repairs, In-House Maintenance and More, with Ray Hespen of Property Meld
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56:40How much should you tell your property owners to expect to spend on property maintenance? In this episode, you will learn how to set realistic expectations with owners and optimize your maintenance processes for lease renewals. Joining us is Ray Hespen of Property Meld to discuss maintenance costs, common mistakes property managers make, and the im…
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40. How to Rent Properties Faster with Kori Covrigaru of PlanOmatic
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46:41
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46:41Are your vacant rental properties taking longer to rent? If so, you are not alone - but there are things you can do to reduce your vacancies and speed up your rental process. In this episode, you will learn how to set realistic renting expectations with owners, price properties more effectively, what types of move-in specials to offer, and leverage…
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39. Should You Use AI in Your Company Marketing with Marie Tepman of Fourandhalf
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52:35Should you use AI in your property management company marketing? In this episode, learn when AI will help and when it will hurt your marketing for new owner-clients. We also discuss whether Google can detect AI-generated content and its impact on SEO. Joining us in this episode is Marie Tepman of Fourandhalf to discuss the pros and cons of AI for a…
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Want to hear a few of our scathing one-star Google reviews? Marc Cunningham shares real one-star reviews Grace Property Management has received and reveals his strategies for responding effectively. Marc explains how to remain “unoffendable”, avoid online arguments, maintain professionalism, and why a delayed response is essential. Discover the fiv…
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37. How to determine a properties rental rate with Nathan Jackson of Rentfinder
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53:53
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53:53How do you accurately determine a property's rental rates in a fluctuating market? Joining Marc and Nathan Jackson of RentFinder.ai to discuss the complexities of property pricing. Witness a hilarious role-playing scenario where Marc transforms into a demanding property owner, putting Nathan's expertise to the test. You will gain valuable insights …
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36. When to Stop Following the Process with Jordan Muela of LeadSimple
54:03
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54:03Ever wondered when it's okay to break the rules and step outside your established processes? In this episode, Marc sits down with Jordan Muela of LeadSimple to explore the delicate balance between processes and judgment in property management. Discover Jordan's entrepreneurial journey, the importance of cycles and fascination in business, and his e…
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Ready to streamline your property management training process? In this episode, Marc shares Grace Management's proven 11-step system for training new property managers. Learn how to instill a "We Don't Sell" philosophy, focusing on education and relationships rather than a transaction mindset - and why that is necessary for long term success. Disco…
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34. Avoiding Rental Scammers & Windshield Time with Maya Stern of Showdigs
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1:00:24Worried about rental scams targeting your vacant properties? Joining us in this episode to discuss the latest scammer tactics and prevention strategies is Maya Stern of Showdigs. Discover which popular online platforms are magnets for scammers and why you should reconsider listing your properties there. Explore the risks and benefits of self-showin…
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33. Top Website Tips With Chris Springer of Property Manager Websites (PMW)
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54:35Are you a property manager struggling to find new owner-clients? Joining us in this episode is Chris Springer of Property Management Websites, to share insider tips on how to attract and convert more leads. Forget relying solely on Google! Marc reveals the #1 marketing tool every property manager needs to dominate their local market – your website!…
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32. How to Grow Organically with Randall Henderson of Rentvine
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48:29Is your property management company growing the number of properties managed? Is it possible to grow without spending money? Are your competitions growing or going backwards? What are the industry leaders doing differently to grow? Joining us is Randall Henderson from Rentvine to discuss the keys to growth. From software integration and organic gro…
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31. Life After Property Management with Mark Kreditor
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43:35What would you do if you sold your property management company? Mark Kreditor sold his successful property management company a decade ago and has no regrets. Mark shares what he did to build a valuable and sellable business, how he re-invested the profits and how he stays engaged today. From the challenges of the industry to the joy of music and p…
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30. How To Streamline Utility Management In Rentals With Wes Owens of Citizen
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44:43Are you a property manager looking to streamline your utility processes and improve resident experiences? Look no further! In this episode you will get expert tips and best practices on managing national utility services, compliance issues, and resident convenience. Joining us are Wes Owens and Will Schantz from Citizen Home Solutions to provide va…
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29. From Football to Pest-Control Kingpin: an Entrepreneurs Journey with Tom Clements of Pest Share
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44:12How does one go from a Division 1 football player to a pest-control kingpin? And what can you learn from their journey? In this episode,Tom Clements, co-founder and CEO of Pest Share, sits down with Marc to share his entrepreneurial journey. From Tom’s childhood struggles to his successful entrepreneurial career, Tom shares valuable insights, perso…
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28. Avoid Property Management Banking Fraud with Allison Disarro of Enterprise Bank
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51:05Property Management companies are experiencing fraud in many different ways. Allison Disarro from Enterprise Bank is a banking expert and joins Marc on this episode to shed light on this crucial aspect of banking fraud and compliance often overlooked by property managers. They dive into the intricacies of trust accounting and share eye-opening expe…
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27. Why VAs Don't Work; with Pete Neubig of VPM Solutions
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49:40Are you struggling to keep up with the demands of property management while also trying to grow your business? With the help of virtual assistants (VAs), you can streamline your operations, save on costs, and achieve scalability. Join Marc as he sits down with Pete Neubig, co-founder of VPM Solutions, to discuss the practical use of VAs in property…
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26. Retain More Owners and Doors with Lior Abramovich of Blanket
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55:55How many properties did your property management company lose last year? Is there a way to actively retain more of your owner clients and their properties? In this episode, Marc sits down with Lior Abramovich from Blanket Homes to discuss innovative strategies for retaining existing property owner-clients. From lessons learned in the Israeli Navy t…
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25. How To Value A Property Management Company with Jock McNeill of PURE Property Management
57:56
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57:56How much is your property management company worth? How much should you pay if you are buying another company? What are the different ways to calculate the value? This episode provides strategic insights on property management company valuations and acquisitions as Marc is joined by industry veteran Jock McNeill from PURE Property Management and Jo…
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24. Maintenance and All Things Property Management with Ethan Lieber of Latchel
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50:42How does maintenance impact your property management company? Marc is joined by Ethan Lieber, the founder and CEO of Latchel, a company that helps property managers simplify the overall maintenance process and allows property managers to sleep better at night. Marc and Ethan also discuss how the principles of economics impact a property management …
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23. The Most Asked Property Management Questions with Marc Cunningham
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36:52Do you lie awake at night wondering how to transform your property management business into a well-oiled machine? In this episode of the Property Management Business Podcast, host Marc Cunningham answers questions sent in by listeners. From exploring the feasibility of a self-running property management business to discussing pricing strategies for…
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22. Industry Trends With Andrew Smallwood of Second Nature
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53:35
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53:35What would you give to know the exact future of property management? Well, you’re in luck! On this episode of the Property Management Business Podcast, Marc chats with Andrew Smallwood from Second Nature to talk about the future of property management with innovations, strategies, and nuggets of real-world wisdom that will help you view this indust…
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What is the best way to market your property management business? Have you been thinking about expanding into multiple markets? Stephen Fox with Upkeep Media joins Marc in this episode of the Property Management Business podcast to talk about the challenges they face using a strategic, long-term marketing mindset, considering the way advertising is…
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20. Principles Before Process: The Importance of Establishing Your Property Management Operating Principles
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33:18Are you ready to take your property management business to the next level? In this episode of the Property Management Business Podcast, Marc shares the six principles of property management. From making problems disappear to maintaining high standards for desirable tenants, Marc shares valuable insights and strategies for running a successful prope…
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19. Grow Revenue While Helping Residents Build Credit with CredHub
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36:49
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36:49Can property managers report resident rent payments (and missed payments) to credit bureaus? Should credit reporting be a benefit that property managers offer to their residents? Join us on this episode of the Property Management Business podcast as we explore credit reporting with special guest Steve Jarvis from CredHub. Steve shares insights into…
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How to Become a Landlord in Property Management
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25:03Ever wondered what it takes to be a successful landlord? Join Ben and Eric on Real Talk Rentals as they chat about the key questions for people to ask themselves before they become a landlord. They discuss the motivations behind becoming a landlord, the challenges of property investment, and the decision to self-manage or hire a property management…
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18. Is there a Legislative War Against Property Managers?
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44:14Are you a property manager or real estate investor, feeling the heat from mounting tenant protection rights and laws? Marc is here to explain what's really happening and how it has changed the landscape of the industry. Marc will navigate you through the evolving legislation, tenant protection rights, and the emerging concept of "landlord collusion…
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They’re inevitable as a property manager, but it’s hard to know what they’ll be and when they’ll happen: property emergencies. On this episode of Real Talk Rentals, Ben and Eric break down exactly what constitutes an emergency, when you should hit the panic button, and what sometimes appears to be a property emergency but actually turns out to be a…
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17. Top Clauses You Can't Miss in Your Property Management Agreement!
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30:38What are the most overlooked but most essential terms, clauses, and elements of a property management agreement? In this episode of the Property Management Business Podcast Marc shares his thoughts on this question, and discusses owner reserves, lease renewals, security deposits, and the authority to manage properties effectively. Learn practical t…
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Insights And Challenges On The Future of Property Management
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22:52What does the future hold for property management? In this episode, Ben and Eric, look deep into the crystal ball and explore the evolving landscape of property ownership. From changing regulations to dynamic fair housing laws, they unravel the complexities faced by landlords and property management companies. How will housing voucher programs impa…
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16. Property Management Eligibility for the ERC Tax Credit
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32:52Are you a property manager trying to navigate the eligibility requirements for the Employee Retention Tax Credit (ERC)? Stay up-to-date and learn how to apply for this crucial financial assistance on this episode of Property Management Business Podcast as Marc chats with Charles Hawkins from the Origins Group. Hear his insights about how your prope…
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15. How to Improve Communication with Owner Clients
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27:21Are you a property manager looking for ways to improve your communication with owner clients? In this episode of the Property Management Business Podcast, Marc shares his key strategies for effective owner communication. Learn how to keep your owners informed and build trust with regular, clear, and timely updates - from initial notifications to va…
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Navigating the World of Real Estate Accounting
19:09
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19:09Do you own a rental property or are looking to invest in real estate? Accounting can be complex and intimidating, but it doesn't have to be. In this episode of Real Talk Rentals, Eric Dixon and Ben Bailey go over the basics of accounting for landlords. They share their experiences and provide valuable insights on the importance of accurate financia…
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14. Get Control of Your Time By Using Showdigs
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43:18
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43:18Do you waste time driving between rental properties? Get back control of your schedule with Showdigs. Join Marc as he sits down with Kobi Bensimon, founder of Showdigs, to discover how on-demand showing agents handle inspections, notice delivery, and showings.Reduce windshield time and free up your calendar by leveraging their network. Marc will al…
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Are you a property management company looking to expand to new markets? Learn the steps to take in this episode of Real Talk Rentals if you’re looking to expand into different markets. Ben and Eric share their experience of expanding On Q Property Management into Texas, and what are the key steps to do it right. Learn how they found local talent, s…
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13. The 13 Steps to Starting a Successful Property Management Business
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32:30Are you ready to start your property management business? With Marc's expert advice, you'll learn the 13 essential steps that will give your business a strong foundation. From making sure you have the right license to ensuring finances are in the right place and even having a website available for residents and owners. Tune in now to this episode o…
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Lessons Learned Doing Property Management
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25:34What does it take to be a property manager? What are some key takeaways and lessons learned from experts in the industry? Join Ben and Eric on this episode of Real Talk Rentals as they discuss their own experiences in property management. They share their years of experience working with landlords, home owners, and tenants. Tune in as they discuss …
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12. Streamline Your Property Management Business with Video Clones
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37:04Are you a property manager looking for an innovative way to manage your business and market your services? In this video, Marc shares valuable insight on how to effectively 'clone' yourself using video so that you can maintain consistency in marketing, address owner-client queries, and control various processes in your business. Need help Eliminati…
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Disputes, Escalations, & Knowing the Law: How to Handle Unhappy Tenants
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21:30No landlord wants to deal with unhappy tenants - but when it happens, how do you handle it? On this episode of Real Talk Rentals, Eric and Ben will take you through the dos and don'ts of handling tenant disputes, escalation tactics, and more. When it comes to handling tenant disputes, from showing empathy to practicing good communication skills, kn…
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Harness the Power of Technology to Streamline Your PM Business
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23:04Are you looking to stay ahead of the curve in the Property Management industry? On this episode of Real Talk Rentals, Eric and Ben show you how modern tech-driven solutions can help you streamline your processes and make your business more efficient. Learn everything from online portals to AI-based solutions and see how they can revolutionize the w…
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11. How To Stay Motivated In The Property Management Business
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25:25Are you a property manager looking for ways to stay motivated in a demanding and sometimes draining job? Look no further! In this episode, Marc Cunningham provides valuable advice on how to maintain motivation while managing properties. He discusses the importance of remembering that property management is a people business, avoiding the false narr…
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Top Tips for Property Owners: What Property Managers Should Be Doing
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25:49Are you a property owner looking to get the most out of your rental properties? Tune in to this episode of Real Talk Rentals and learn from Ben and Eric, as they discuss the top 3 things property management companies should be doing to best serve their owners. Get all the insider advice you need to know for how to manage your rentals right now! Add…
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