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The Retail Podcast

The Retail Podcast

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Retail reinvents itself daily. The Retail Podcast arms founders, operators, and retail technologists with battle-tested tactics to outpace change. Each week candid conversations with store chiefs, DTC disruptors, and tech visionaries reveal how to turn AI, data, and culture into margin and loyalty. No jargon just hard numbers, honest lessons, and plays you can run before next Monday. Press play; lead the future of commerce.
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Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcomes. 🌐 Visit Retail News.AI, your premium destination for the most relevant…
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Coupang is finally profitable. China’s KKR Group is redefining offline lifestyle retail. APAC’s consumer landscape is shifting fast. In this Five Things Friday — APAC Edition, Ryf Quail and Low Ngai Yuen unpack: • Coupang’s record revenue and margin transformation • Logistics innovations powering same-day delivery • How Rocket WOW locks in customer…
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​ @RitualsCosmeticsGlobal has opened its newest flagship at 297 Oxford Street, London. And it’s unlike anything the brand has built before.In this exclusive tour and interview, Alex Rezvan sits down with:• Annemarie Forsyth — Managing Director UK & Ireland• Richard Lems — Executive Director Format & DesignTogether, they reveal the design philosophy…
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How do you transform thousands of frontline colleagues from overloaded and under-informed to connected, confident, and AI‑enabled, without breaking the stores? In this episode of The Retail Podcast, Alex sits down with Chris Chandler (Head of Store Support, Midcounties Co‑op) and Mark Williams (Managing Director, WorkJam EMEA) to unpack a full fron…
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Retail is back in force. Alex reports from Cannes at MAPIC on why capital is returning to physical retail. Simone unpacks the new John Lewis Christmas advert and how sentiment sells. We cover CBRE’s data, MINISO’s Bond Street bet, retail parks’ quiet surge, and why athleisure keeps compounding. The 5 stories 1. John Lewis Christmas advert 2025: Why…
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Asia’s retail landscape is evolving faster than anywhere else on Earth—and this episode brings you the inside view. Host Alex Rezvan sits down with Ryf Quail, Managing Director of NRF APAC, and Low Ngai Yuen, former Chief Merchandise & Marketing Officer at AEON Malaysia, board member at GDEX and OCK Group, and award-winning creative leader, to expl…
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AI, Merchandising & the Next Era of Retail with Noah (何诺亚) HerschmanAI isn’t replacing retail jobs — it’s enhancing them. In this episode of The Retail Podcast, host Alex Rezvan speaks with Noah (何诺亚) Herschman, Retail & Ecommerce Senior Executive and Global AI Strategist, about how artificial intelligence is transforming merchandising, pricing, an…
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Alex Rezvan and Jill Dvorak (NRF) open with Rosalía’s “Berghain” — a genre-bending track with Björk and Yves Tumor that shows how culture still drives commerce. Then come the hard numbers: Amazon’s plan to cut ≈ 30 000 corporate jobs (Reuters) and what it signals for hybrid work, efficiency, and morale. Next, Calvin Klein’s Reels-first storytelling…
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Topshop leans into Millennial nostalgia with Cara Delevingne; New Look fires up “Club New Look,” targeting scale with a £30m digital push; and ASOS takes a ten‑day Carnaby Street pop‑up mainstream with 200+ curated pieces and partner brands. Bonus: a culture lens on Rosalía’s “Berghain” and what her fashion‑first storytelling means for retail disco…
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Rituals’ Richard Lems reveals how the brand designs slow shopping at scale—lighting, layouts, and refits that reuse ~60% of furniture—plus the Oxford Street flagship and Mind Oasis. About this episode We cover global consistency, the system of rolling improvements, sustainability baked into fixtures, and creative leadership habits you can steal tom…
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Five Things Friday — Gap’s London Comeback, Morrisons’ ESL Rollout, AllSaints Pop‑Ups, DFS x Pinterest, Gen Beta Today’s agenda: five moves reshaping UK retail—and what to do next. NEWS FLASH LINE‑UP • Gap returns to London with three stores (Covent Garden, White City, Wembley) before Christmas. • Morrisons partners with VusionGroup to digitise pri…
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This episode dives into the mechanics of AI-powered personalization with Cédric Chéreau, Co-Founder of Eagle AI (ex-Untie Nots). Eagle AI’s platform delivers scalable, signal-based personalization that predicts behaviour and nudges loyalty — generating 7:1+ ROI and unprecedented digital engagement. Cédric and Alex discuss: • What personalization re…
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In this USA edition of Five Things Friday, Alex Rezvan and Jill Dvorak, SVP of Content at NRF, decode the five major stories shaping the retail landscape—from Target’s nostalgic fashion comeback to Walmart’s partnership with OpenAI. A rapid-fire discussion of innovation, curation, and AI’s growing role in everyday retail. Topics Covered: • Target x…
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Simone Oloman joins Alex Rezvan to unpack how authenticity, community, and creativity are rewriting retail influence — from Prada’s cinematic London takeover to Morrisons’ 1-hour grocery promise. 1️⃣ The new face of influence — Why real voices, not million-follower celebrities, are shaping consumer trust. 2️⃣ Campus culture meets commerce — Hollist…
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Alex (The Retail Podcast) and Ryf Quail (Director, NRF APAC) break down this week’s APAC headlines: Galeries Lafayette launches in Mumbai (with Delhi next), a surge of Chinese F&B brands expands into Singapore, and Porsche reports a Q3 delivery dip led by China and North America amid intensifying EV competition. They also explore lululemon Singapor…
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🌐 Visit Retail News.AI, your premium destination for the most relevant, cutting-edge information in the retail sector: https://retailnews.ai 💬 Which of these trends do you think will shape the future of retail the most — and why? Share your thoughts in the comments below! ✅ Subscribe now and never miss a new episode of The Retail Podcast. https://w…
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🌐 Visit Retail News.AI, your premium destination for the most relevant, cutting-edge information in the retail sector: https://retailnews.ai/💬 Which of these trends do you think will shape the future of retail the most — and why? Share your thoughts in the comments below!✅ Subscribe now and never miss a new episode of The Retail Podcast. / @thereta…
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Retail is moving faster than ever—AI, private labels, and the holiday promo wave are reshaping how we shop. In this episode, Alex and Joe go live across YouTube, LinkedIn, and Twitch to unpack the week’s biggest stories: ⏱️ Timestamps 00:00 – Intro: First live broadcast 00:40 – Shopify unlocks ChatGPT checkout for 1M merchants 01:23 – Etsy stock ju…
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Five Things Friday UK Edition with Simone Oloman & Alex. CHAPTERS 00:00 Intro cold open 00:17 Roll credits & setup 00:54 Boots fragrance-only boutique (Broadgate) 01:52 Boots’ beauty play & premium push 03:13 Hand-off 03:26 Designers at Debenhams returns (Kim Cattrall, Ashish) 05:09 High street needs a little “zhuzh” 06:00 Festive trading season se…
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This week on Five Things Friday, Alex and Simon unpack the retail stories shaping headlines and boardrooms: Shein sparks backlash with a London pop-up designed for independents Amazon Fresh shutters physical grocery stores—pivoting tech into airports and e-commerce UK retail sales decline for the twelfth month straight, according to the CBI Starbuc…
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Welcome to Five Things Friday APAC Edition (yes, on a Monday this time!). In this episode, we unpack the big signals shaping retail and consumer markets across the region and beyond. Here’s what we cover: Shanghai Fashion Week SS26 – momentum, buying power, and why global buyers are watching China again. India’s luxury beauty boom – $800M today, $4…
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In this episode of The Retail Podcast, Alex Rezvan sits down with Connie Kwok, Vice President of Quick Commerce at Glovo, to unpack the future of on-demand retail. From groceries and electronics to medicine and AirPods, Glovo has become one of Europe’s most dynamic marketplaces—operating in 23 countries and redefining convenience beyond speed. Conn…
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London Fashion Week’s smartest activations, Tala’s next store move, circularity brought to life, Apple’s youth brief, and why brands are making TV. Episode Summary It’s Five Things Friday, UK Edition. Alex and co-host Simone Oloman break down five stories shaping retail and culture this week: British Vogue’s concept café during London Fashion Week …
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London Fashion Week’s smartest activations, Tala’s next store move, circularity brought to life, Apple’s youth brief, and why brands are making TV. Episode Summary It’s Five Things Friday — UK Edition. Alex and co-host Simone Oloman break down five stories shaping retail and culture this week: British Vogue’s concept café during London Fashion Week…
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In this special episode of The Retail Podcast, Alex Rezvan sits down with Jill Dvorak (SVP Content, NRF) and Ryf Quail (Managing Director, NRF APAC) for a behind-the-scenes look at NRF Europe’s inaugural show in Paris. From global connectivity to the future of retail leadership, the conversation spans: Why Europe needed its own NRF “Big Show” The p…
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Five Things Friday (UK) with the incredible Simone Oloman — • Adaptive fashion at Asda • JLP’s H1 turnaround plan • AI trolleys at Morrisons • Barbour × FARM Rio • Oxford Street car‑free day This week we break down five UK retail stories shaping the Golden Quarter: George at Asda’s 28‑piece adaptive clothing line (inspired by the late Nicky Newman)…
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Kering pushes Valentino buyout to 2028, Armani’s will lays out a staged sale/IPO, Petit Bateau heads to Regent, and Valiuz × Infinity create a European retail media leader—plus Qijco adds repairs to the “Vinted of DIY.” Kering defers the full Valentino acquisition to 2028 as debt pressure bites; Giorgio Armani’s will instructs heirs to sell a first…
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APAC is running a different retail race: mobile-first commerce, one-hour delivery wars, tourism tailwinds in Korea, China fast-fashion push overseas, and a working model of AI-native grocery in Singapore. In this Five Things Friday APAC with Ryf Quail (NRF APAC) we break down what’s signal, what’s noise, and what operators should do next. What you’…
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What to expect at NRF 2025: Big Show Europe—keynotes, payments, tours, and how to work the floor. NRF’s first Retail’s Big Show Europe (16–18 Sept, Paris) is almost here. Jill Dvorak, NRF’s SVP of Content, walks us through the theme “Retail Together,” the Sephora opening keynote, why payments (Apple + Adyen) are a growth lever, and how to get the m…
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Fast EU retail intel: marketplace moves, refurbished economics, urban formats, cross-border shocks, and beauty platform plays. Fnac Darty’s TikTok Shop test, Amazon’s Second Chance Deal Days across Europe, Decathlon’s new “City” format inside Boulanger in Paris, the impact of new US rules on postal parcels from the EU, and Zalando’s expansion into …
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M&S launches a dedicated resale shop on eBay (with Reskinned), the ONS delays July retail sales to 5 Sept, TikTok Shop’s GMV Max becomes the only supported campaign type, Sainsbury’s begins a facial‑recognition trial, Lush closes UK stores for a day in solidarity with Gaza, and Charlotte Tilbury drives experiential shade‑matching at John Lewis and …
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Five Things Friday — APAC edition. Guest Ryf Quail (NRF: Retail’s Big Show APAC) breaks down why retail media in APAC is set to lead globally, then we dive into Thailand’s mall renaissance, Uniqlo’s recycling roadmap, MUSINSA×ANTA’s China JV, and Urban Revivo’s global expansion. Chapters below. Sources and links at the end. Subscribe for weekly, no…
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Five Things Friday UK Edition with Simone Oloman UK retail news this week: Aldi boosts wages, Topshop returns to Liberty, Asda expands Express, JD Sports shares rise, and The Very launches an immersive fashion experience. Aldi: link Topshop: link Asda: link JD Sports: link The Very Group: link 👉 Subscribe for weekly UK retail insights. 00:00 Intro …
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US retail news: Walmart marketplace AI and next‑day delivery, Gap’s denim push, Best Buy’s refurb engine, Cracker Barrel’s logo U‑turn, plus A&F × NFL. Subscribe for weekly retail strategy. American Eagle’s latest ambassador buzz & denim wars Gap’s creative burst and the renewed denim cycle Best Buy repairs/refurb: sustainability with margins Crack…
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APAC retail briefing: LABUBU/Pop Mart’s blind‑box momentum, China’s Gen Z wellness shift, Australia Post’s US‑parcel pause (de minimis), “dopamine village” malls in PH, and JD.com’s new Dubai warehouse. Subscribe + comment with your action. LABUBU/Pop Mart = modern playbook: scarcity, social currency, collaborations (host commentary). Gen Z wellnes…
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Kaave Pour (ex‑SPACE10/IKEA) breaks down the home as retail’s #1 touchpoint: from layered home systems to utilities as technology (heat pumps, batteries, air/water quality), the Matter standard, robots, renting vs. owning, and how energy economics reshapes behaviour. You’ll learn: The home stack:structure → furnishings → utilities → interfaces/data…
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Glossier joins TikTok Shop, Adidas rewrites nostalgia, back‑to‑school spend pulls forward, Prime vs Walmart deals, UK ultrafast delivery, loyalty reboots, agentic AI pilots, France’s “Drive,” Mango’s stylist AI, Gulf luxury momentum, Reliance x Shein, live commerce scale. Welcome to a four‑region special of Five Things Friday. USA with Jill Dvorak …
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From AI-powered supermarket lanes to shifting consumer habits, Alexandra Boisson & The Retail Podcast team unpack Europe’s retail trends. In this Five Things Friday – EU Edition, Alexandra Boisson and Alex from The Retail Podcast dive into the latest shifts in the European retail market. We cover: Colruyt’s Easy Checkout: AI-powered cameras speedin…
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From Currys’ Action AI rollout to Space NK’s Willy Wonka-style flagship, this week’s top UK retail stories. In this summer edition of Five Things Friday, Alex from The Retail Podcast is joined by Simone Oloman (Co-Founder, NIFT) and Dave to unpack the hottest retail stories in the UK right now. We cover: Store closures & uncertainty — Claire’s admi…
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In this episode of The Retail Podcast, Alex speaks with Rupert Pick, Global MD of Hot Pickle, the award-winning brand experience agency behind iconic activations for Magnum, Guinness, Marmite, Pokémon, Waitrose, Tesco, and more. From physical brand homes to cultural relevance, Rupert reveals how Hot Pickle blends creativity, product innovation, and…
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In this week’s Five Things Friday – US Edition, Alex Rezvan is joined by Jill Dvorak, SVP of Content at the National Retail Federation (NRF), to unpack five key stories shaping retail right now. We cover: 1️⃣ Zalando’s European Growth — How the fashion giant is exceeding forecasts and expanding its portfolio ahead of NRF Big Show Europe in Paris (S…
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In this week’s Five Things Friday UK Edition, Alex and Simone break down the retail trends you can’t afford to ignore. From iconic brands fighting for survival to the innovative players winning Gen Z loyalty, we explore how cultural relevance is now the biggest currency in retail. Topics include: River Island & Claire’s — lessons from legacy brand …
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Delipop shutters its robot locker network; JD.com tries a €2.2 bn play for Ceconomy/MediaMarkt; US & Chinese tourists rein‑in luxury spend; Dutch grocer Picnic finishes its Île‑de‑France roll‑out; France moves to criminalise ultra‑fast‑fashion influence. Analysis, context, and what it means for European retail. Five Things Friday – European Edition…
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Ryf & Laura join Alex to unpack five APAC headlines: China’s Shushu·Tong shakes luxury, Korea’s “honjok” solo shoppers rewrite store design, K‑beauty label Anua wins U.S. fans, Vietnam’s retail GMV rockets 37 %, and Laura talks about in on Yotpo’s pivot plus Gen Z’s debit‑first mindset. 🎙️ Episode overview 00:00 Intro – Rafe Cloud, MD iPAC, joins A…
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In this episode, we explore how Focal Systems is driving innovation in retail with cutting-edge AI and computer vision technology. Discover how Focal Systems partnered with UK grocery giant Morrisons to streamline stock control, boost on-shelf availability, and enhance customer satisfaction. We discuss the latest in retail technology, from automate…
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Shopping online can feel like navigating endless aisles of irrelevant products, leaving customers frustrated and retailers losing sales. In this insightful episode of The Retail Podcast, host Alex speaks with Warren Cowan, CEO of Foundit, about how retailers can transform customer frustration into powerful intent-driven experiences. Explore why tra…
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This week on Five Things Friday EU Edition, host Alex from The Retail Podcast is joined by co-host Alexandra Boisson, Retail Tech & eCommerce Specialist at Business France. Together, they explore Europe’s retail landscape highlighting game-changing AI innovations, pivotal EU regulatory shifts, and controversial moves by major brands like Zara’s par…
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Episode at a glance 0:00 Intro – Alex & Simone set the scene 1:21 Magnum’s affordable luxury play 5:11 Smaller, faster, more targeted UK store formats 8:12 Cybersecurity breaches erode consumer trust 11:13 Omnichannel fulfilment: John Lewis × Uber Eats & B&Q marketplace C&C 12:41 Culture collabs: Buzz Social app and community‑first retail 14:23 Wra…
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Ben Jackson of Klaviyo explains why email still outperforms, how regional channel preferences are shifting (Germany loves WhatsApp, Nordics swear by SMS), and where AI genuinely moves the needle for retail CMOs drowning in data. Host Alex digs into practical roadblocks—from siloed martech stacks to missing content workflows—and how Klaviyo’s new Cu…
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