Scam Rangers - A podcast about the human side of fraud and the people who are on a mission to protect us. We will hear from activists, researchers, prosecutors, human trafficking experts and other advocates, telling the story of scams and scam victims from their perspectives. Most importantly - we can learn what we can do about it. If you are enjoying this show, subscribe, and follow me on LinkedIn for more information and news about online scams: https://www.linkedin.com/in/ayelet-biger-levin/
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Ping Butchering Podcasts
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Scam Prevention in 2026: Moving from Recommendations to Urgent Execution, A Conversation with Ken Palla, Former Cybersecurity Executive at MUFG Union Bank
53:31
53:31
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53:31In the final Scam Rangers episode of 2025, Ayelet Biger-Levin is joined by industry veteran Ken Palla for a deep year-in-review of the global scam prevention landscape. This conversation examines what actually happened in 2025 across regulation, enforcement, and industry action, and why 2026 must move decisively from research and recommendations to…
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Breaking the Scam Spell: From Grooming to Intervention with Martina Dove, Scam psychology expert
47:03
47:03
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47:03In this powerful episode of Scam Rangers, Ayelet Biger-Levin sits down with scam psychology expert Martina Dove to dive deep into the psychology of scams. Martina shares her insights on the psychological tactics used by scammers and the most effective methods for prevention and intervention. The conversation dives deep into the origins of Martina's…
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Targeted by Design: The Dark Side of Online Advertising, A Conversation With Sarah Ralston, The Media Trust and Proxyware
45:12
45:12
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45:12In this powerful episode of Scam Rangers, host Ayelet Biger-Levin speaks with Sarah Ralston, online safety expert, fraud investigator, and mother of five, about the hidden dangers lurking in online ads. We dive deep into how scam ads are hyper-targeted using the same ad tech that powers legitimate marketing, exploiting trust, grief, and even childh…
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Turning the Tables: A Deep Dive into Scam Call Centers, a Conversation with Jim Browning, Scambaiter and YouTuber
49:20
49:20
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49:20In this fascinating episode of Scam Rangers, host Ayelet Biger-Levin interviews renowned scam investigator Jim Browning, whose YouTube channel has over 4.4 million subscribers. Jim has made headlines for infiltrating scam call centers, exposing how large-scale fraud operations really work—from pig butchering scams to telco account hijacking. We exp…
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Demystifying Scam Fog: You Can't Fix What You Don't Measure, A Conversation with Peter Tapling, Managing Director PTap Advisory
41:47
41:47
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41:47🎙️ Episode Title: Demystifying Scam Fog: You Can’t Fix What You Don’t Measure 👤 Guest: Peter Tapling, Managing Director at PTap Advisory 🎧 Host: Ayelet Biger-Levin, ScamRangers 🔍 Episode Overview: How can you solve a problem you’re not measuring? In this episode, we tackle one of the biggest blind spots in scam prevention: data classification. Pete…
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How Australia Slashed Scam Losses by 30% & What's Missing in the U.S., A Conversation with Ken Palla, Former Director, MUFG Union Bank
49:44
49:44
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49:44In this episode of ScamRangers, host Ayelet Biger-Levin welcomes back fraud and financial crime expert Ken Palla to discuss the evolving global response to scams. They dive into Australia’s groundbreaking Scam Prevention Framework, lessons from the UK’s Contingent Reimbursement Model and Online Safety Act, and why the U.S. lags behind in fraud prev…
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Deceptive Practices: A Deep Dive into Online Scammers' Behavior, A conversation with David Maimon, Professor at Georgia State University
48:32
48:32
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48:32In this episode, we explore the groundbreaking research of Prof. David Maimon, a leading expert in cybersecurity and online fraud. Prof. Maimon discusses his innovative methods for studying the cybercrime ecosystem, including embedding in fraudsters' digital environments, analyzing business email compromise scams, and uncovering the use of deepfake…
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The Australian Formula for Tackling Scams: A Shared Responsibility Approach, A conversation with Toby Evans, Head of Economic Crime, Australian Payments Network
45:12
45:12
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45:12In this episode, talk to Toby Evans, Head of Economic Crime, Australian Payments Network to explore the newly introduced Australian scams prevention framework and its implications for various industries. We discuss the importance of collaborative efforts across sectors, including banking, telecommunications, and digital platforms, in addressing the…
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Empowering Customers Against Scams: The Power of Storytelling, A conversation with Kathelijne Swaak and Niels Vink, Fraud prevention leaders at ABN AMRO Bank
46:14
46:14
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46:14In this episode of ScamRangers, we dive into the transformative power of storytelling with Niels Vink and Kathelijne Swaak from ABN AMRO's fraud prevention team. Discover how ABN AMRO is flipping social engineering on its head by using real customer stories to strengthen their fraud awareness strategies. Learn how this innovative approach creates a…
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Sextortion: The Evil Scam Targeting our Teens in Their Bedrooms, A Conversation with Paul Raffile, Senior Intelligence Analyst
42:09
42:09
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42:09In this crucial episode of Scam Rangers, we explore the dark and disturbing world of Sextortion. This crime occurs when online predators trick individuals, often teens, into sharing nude images or videos and then use these compromising materials to extort money, more images, or other demands. These predators threaten to share the images with the vi…
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Getting in Front of the Scam: How to Build Trust With Your Customers, A conversation with Hailey Windham, a Credit Union Fraud Fighter
43:54
43:54
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43:54In this episode, we are joined by Hailed Windham, a leading voice in the credit union community, who shares her expertise on the collaborative efforts to fight fraud. Hailed tells us about her involvement in multiple impactful initiatives, such as promoting awareness programs through the #cufightfraud campaign she initiated on social media and co-l…
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Coordinated Action: The Key to a National Strategy Against Scams, A conversation with Ken Westbrook, CEO and Founder of Stop Scams Alliance
40:20
40:20
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40:20In this episode of Scam Rangers, we sit down with Ken Westbrook, a former member of the US intelligence community, as he shares the story that sparked his mission to combat online scams. Ken opens up about his mother's unfortunate encounter with online criminals and how it inspired him to take action. With the founding of Stop Scams Alliance, Ken d…
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Is Fraud Prevention the New Customer Service? A Conversation with Karen Boyer, SVP Financial Crimes and Fraud Intelligence, M&T Bank
41:58
41:58
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41:58In the first episode of Season 2 of Scam Rangers, we dive into the perspective of a Fraud Strategy leader in a US financial institution. What is the difference between dealing with traditional account takeover fraud (unauthorized payments) and online scams (authorized payments) from the perspective of serving and retaining customers? What are the c…
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Will Regulation Drive Action? Reimbursement and Liability in Online Scams, A Conversation with Ken Palla, Retired Director, MUFG Union Bank
53:42
53:42
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53:42In this episode we take a look at the activity around regulation with regards to online scams in the US, UK and Australia, following comprehensive analysis done by Ken over the last year. The overall outlook is pretty positive. We see a lot of good attention, especially in the UK, and we are optimistic about the future of protecting consumers. Howe…
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Online Scam Awareness That Sticks: How to Get Marketing on Board, With Gabriel Friedlander, CEO of Wizer - Free Security Awareness Training
41:54
41:54
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41:54In this episode we talk to Gabi Friedlander at Wizer about how financial institutions can create effective awareness to educate their customers on online scams, and how educating kids in school about basic concepts of online safety can help prevent scams later in life, such as romance scams, investment scams, sextortion and phishing, to name a few.…
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Crypto Investment Scams: How it started. How it's going, with Cezary Podkul ,Reporter at ProPublica
35:31
35:31
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35:31In this fascinating episode of Scam Rangers we discuss the atmosphere that allowed the evolution of financial grooming, AKA Pig Butchering scams, as well as how these scams have evolved over time and the trajectory in which they are going. Despite a number of arrests and crackdowns, the picture is not pretty. Additional Resources mentioned in the p…
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Identity Theft Forever - The Real People Behind Fake Profile Pics, with Bryan Denny, Co-Founder, Advocating Against Romance Scammers
42:48
42:48
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42:48After completing his military service of 26 years in the US Military, Bryan Denny was approached one day via LinkedIn, where he opened a profile to start his job search, by a women who thought she was in a relationship with him. She was scammed by a criminal who stole Bryan's photos and created a fake profile to lure women into relationships and th…
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Standing Boldly Against Romance Scams: Empowering Victims on the Path to Recovery, with Cecilie Fjellhøy and Anne Rowe, Co-Founder of LoveSaid
47:01
47:01
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47:01If you are a bank fraud fighter or in law enforcement, you will not want to miss this fascinating episode. Anne and Cecilie both share their personal romance scam stories and how they had to face the realities and aftermath of emotional and financial trauma, as well as judgment from society and authorities. They decided to turn their experience int…
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Hearts Exposed: Navigating the Boundaries of Free Speech and Scam Crimes, with Kathy Waters, Executive Director and Co-Founder, Advocating Against Romance Scammers
30:25
30:25
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30:25In this episode of Scam Rangers, we delve into the troubling world of romance scams and identity theft victims. Our guest, Kathy Waters, shares her insights into these scams and her advocacy work in supporting victims while pushing for regulatory changes on online platforms. Key Takeaways: 1. Deception in Romance Scams: Kathy explains how scammers …
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Mind Games: The Psychology Behind Scams, A conversation with Alan Castel, Professor at UCLA Psychology, Expert in Memory, Cognition and Aging
39:21
39:21
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39:21In this Episode, Alan and Ayelet discuss the psychology behind the human traits scammers prey on to scam victims, and the pos-scam emotions of isolation and shame victims experience. Resources: Article in Psychology today: https://www.psychologytoday.com/us/blog/metacognition-and-the-mind/202104/fool-me-once-why-scams-leave-people-feeling-foolish N…
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Defying Romance Scams: Cracking the Seductive Script, A conversation with Ruth Grover, Founder of Scam Haters United
42:04
42:04
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42:04In this episode we share a remarkable journey of resilience, empowerment, and the fight against romance scams. Join us as we explore the inspiring story of RUTH GROVER, who transformed her experience as a target of a romance scam into a powerful mission to help others. Ruth founded "Scam Haters Untied," an organization dedicated to rescuing victims…
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Unveiling Deception: Business Email Compromise Crusaders Unite., a conversation with Ronnie Tokazowski , founder of the BEC Working Group
43:48
43:48
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43:48In this eye-opening episode, we dive into the intricate world of Business Email Compromise (BEC), a sophisticated cybercrime that preys on individuals and organizations. Join us as we uncover the tactics employed by scammers, from romance scam victims turned accomplices to the dark realm of gift card fraud and cryptocurrency conversion. We explore …
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Scam-Proofing Social Media: The Good, The Bad, and The Reality , A conversation with Assaf Kipnis, ex-Facebook Integrity Team lead
48:46
48:46
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48:46In this revealing episode, we sit down with Assaf, a former member of Fakebook's integrity team, to explore the complexities of combating scams and fraud on social media platforms. Assaf shares candid insights into the challenges faced by the team in preserving user safety while maintaining platform integrity. We delve into shutting down fake accou…
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The eLegal Challenge of Online Scams - Fighting New Crimes with Old Laws - A conversation with Erin West and Alona Katz, District Attorneys and scam fighters
47:49
47:49
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47:49Join Erin West, a District Attorney from Santa Clara County, CA, and Alona Katz, a DA representing Manhattan, NYC, as they confront the pressing challenges within the legal system when it comes to combating a new breed of crime: crypto investment scams, also known as "Financial Grooming" or the notorious alias of "Pig Butchering." In this episode, …
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Hang Up on Fraud: Tackling Robocalls and Scam Calls, A conversation with Alex Quilici, CEO of YouMail
37:39
37:39
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37:39In this episode we shed light on the rising issue of robocalls and scam calls, untangling the complex web of technology, regulations, and telco motivations. Explore the advanced tools and methods employed to detect and thwart these deceitful calls, while understanding the vital role regulations play in enabling effective action. But the battle does…
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Untangling the Scam - A Fraud Specialist's Mission (im)Possible, A conversation with Tiffany Paulsen, Fraud Specialist
30:36
30:36
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30:36In this episode Tiffany Paulsen and Ayelet Biger-Levin dive into the delicate balance a fraud investigator needs to maintain in order to work with scam victims to untangle the emotional manipulation a cybercriminal/ scammer took them through. Tiffany explains her approach which is infused with both empathy and facts to help victims come back from a…
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Insights from the E-Fraud Global Forum on Online Scams and Countermeasures, with Uri Rivner, CEO, Refine Intelligence
36:24
36:24
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36:24Join us for an informative episode as we explore the world of online scams and gain insights from the e-Fraud Global Forum at RSA Conference. Our guest, Uri Rivner, CEO of Refine Intelligence, shares his expertise on the challenges faced by institutions in detecting scams and the operational aspects of resolving cases. We discuss the role of mule a…
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Fighting Scams on a Global Scale - Collaborating to Win, With Jorij Abraham, Global Anti Scam Alliance
31:04
31:04
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31:04In this episode of Scam Rangers, Jorij Abram, the CEO of Scamadviser and General Manager of the Global Anti-Scam Alliance (GASA), talks about his journey into fighting scams and shares some valuable insights about the scams landscape. Jorij discusses the common types of scams, including online shopping and investment scams, and stresses the importa…
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Combatting Scams With Technology and Collaboration: A conversation with Nicola Staub, CEO and Co Founder, Cybera
36:06
36:06
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36:06In this episode of Scam Rangers, Nicola shares his journey in fighting scams and talks about how victims are not getting enough help or understanding from law enforcement. He also talked about his vision for Cybera, a company that provides a platform to help victims of financial crimes. The discussion emphasized the importance of collaboration and …
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Tech-Infused Social Engineering - A conversation with Frank McKenna, Chief Fraud Strategist, PointPredictive
39:52
39:52
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39:52In episode 13 of Scam Rangers podcast, we chat with Frank McKenna, a fraud and scam fighter with 30 years of experience. We discuss the use of technology in combination with social engineering tactics to execute online scams, including bots, voice imitation, and deep fakes. Frank emphasizes the need for proactive measures to stop fraudulent transac…
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Coffee Chat: Fraud, Scam and Cybersecurity, a conversation with Lital Asher Dotan and Didi Dotan, a married couple in Cybersecurity.
39:20
39:20
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39:20In this episode, we're joined by special guests Didi and Lital, hosts of The Didi & Lital show, to discuss the most defenseless side of fraud - the tens of thousands of individuals falling victim to scams. Lital is the CMO of Hunters and Didi is a CTO at Oort. W also dive into the differences and similarities between cybersecurity and the fraud ind…
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The Dark Art of Social Engineering - Manipulation and Deception in Online Scams
26:45
26:45
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26:45In this episode we define what social engineering is and how it is used to manipulate scam victims into giving money away to criminals. We talk about what happens in our brain and different concepts such as mirroring, leveraging cognitive biases and the human nature of kindness and helpfulness. We review stories shared by guests from previous episo…
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In this episode I introduce the scam lifecycle - all the steps that a scam victim goes through from the first call or message all the way until monetary recovery is attempted by law enforcement. The reality is that is not the end of scam victims at all. There are long lasting emotional effects that must be addressed as well. I discuss education, re…
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The Intersection of Scams and Human Crime : A Call to Action - A Conversation with Ian Mitchell, Founder, The Knoble and Mission Omega
36:31
36:31
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36:31In episode 9 of Scam Rangers, our guest Ian Mitchell, a 25-year fraud fighter, shares his journey in the fight against human crime, including scams, child exploitation, and elder abuse. He explains how Knoble and MissionOmega are working towards their mission of preventing fraud and empowering people. We also discuss how scams often intersect with …
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Do they really need to re-confirm my address? An Online Merchant's dilemma - A Conversation with Abigail Bishop, Head of External Relations, Scam Prevention, Amazon
27:23
27:23
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27:23In Episode 8 of Scam Rangers we address scams that abuse large brands to create trust with victims and manipulate them into taking action quickly. Some examples are address confirmation scams, account charge scams and account lockout scams, all designed to drive a quick response and give away personal or financial information to criminals. Abigail …
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The Tricky Side OF Romance Scams : A Private Investigator's View - A conversation with Chris Salgado, CEO of All Point Investigations
37:42
37:42
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37:42In Episode 7 of Scam Rangers we explore the manipulation tactics of romance scams, fake job scams and others. Chris Salgado, a private investigator with over 20 years of experience in both cyber and physical investigations, handles a wide range of investigations. He explains the role of a private investigator piece in the puzzle of scam investigati…
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Stories From The Trenches: A Fraud fighter's Perspective - A conversation with Seth Ruden, Former Fraud Strategy Leader At First Tech Federal Credit Union
29:17
29:17
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29:17In this episode, Seth Ruden discussed the increasing pressure on financial institutions to protect customers from scams. He emphasized the importance of education and informing customers on what scams should look like, but also noted that protecting customers is not just a moral responsibility but also makes good business sense by avoiding operatio…
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Unpacking the Regulatory Landscape around Online Scams - A conversation with Ken Palla, former Director at MUFG Union Bank of California
34:19
34:19
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34:19In episode 5 of Scam Rangers, we continue the quest to understand the responsibility, liability and accountability governments and private sector have to protect us against online scams. Ken Palla unpacks the regulatory landscape in the banking and telco industries in a number of countries around the world, and gives us his thoughts about what shou…
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What should banks do to protects us from scams? A Conversation with Julie Conroy, Aite-Novarica Group
32:55
32:55
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32:55In episode 4 of the podcast "Scam Rangers," Julie Conroy, the Head of Risk Insights and Advisory at Aita-Novarica group and I talk about online scams and the perspectives of both financial institutions and consumers. We discuss the gap between what banks think they're doing to educate and protect customers from scams, and how it's being received by…
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The Plot Thickens - Human Trafficking and Scams - A conversation with Matt Friedman, Expert in Modern Slavery
32:19
32:19
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32:19Who is the person behind a scam? Is it a criminal? Is it a victim? In this conversation with Matt Friedman, an Expert in Modern Slavery and the CEO of the MeKong Club, we will uncover the sad truth about the relationship between investment scams and human trafficking. WARNING - There is some troubling content in the episode. Not recommended for you…
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Can We Recover from Crypto Scams? A Conversation with Erin West, Cybercrime and Crypto Prosecutor
38:39
38:39
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38:39In this episode we talk to Erin West who is a prosecutor at Santa Clara county, california. We will talk about a new class of relationship / investment scams called pig butchering, and how it relates to crypto and blockchain analytics tools. This podcast is hosted by Ayelet Biger-Levin, who spent the last 15 years building technology to help financ…
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Let's talk about SHAME - with Kathy Stokes, Director of fraud prevention programs at AARP
26:49
26:49
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26:49Most of financial scam victims do not report being scammed to officials or family members due to shame and the feel that they are to blame for falling for it. The estimates range between 7% to 20% that do report globally, but the realize is that we don't know. In this conversation Kathy an I unpack the shame and advocate for a way to help victims f…
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My name is Ayelet Biger-Levin and I have spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. I have always been focused on protecting the banking transaction or activity, but when it comes to scams, the story starts well before the transaction. I’ve created this podcast to talk…
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