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Phorest Salon Software Podcasts
The salon industry has a lot to be proud of. Phorest has always been in awe of it. The energy. The camaraderie. The creativity. Being a business owner takes courage, but it can sometimes become an isolating, all-consuming reality. Amidst the daily whirlwind of tasks, there’s still the challenge of thinking ahead, of carving a path forward. The PhorestFM podcast celebrates innovative ideas, methods, and perspectives on business management and growth, marketing, leadership, and building great ...
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Sarah Abel on Ditching Survival Mode and Leading With Vision (w/ Luke Doolin), Part 2
1:01:19
1:01:19
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1:01:19[314] In Part 2 of this conversation, co-hosted by Luke Doolin (UKI Managing Director at Phorest), we pick up where we left off with Sarah Abel — CEO of TNB Skills Training (@tnbskillstraining) and proudly known in the industry as the Funding Godmother. The topic of mindset as a strategic tool for growth remains a constant throughout, but in this e…
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Sarah Abel on Ditching Survival Mode and Leading With Vision (w/ Luke Doolin), Part 1
53:29
53:29
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53:29[313] Sarah Abel, also known as the known as the Funding Godmother, is the CEO of TNB Skills Training (@tnbskillstraining) and author of The Power of Funding, is an award-winning entrepreneur and funding strategist with a fierce passion for helping beauty businesses grow, secure funding, and develop accredited and regulated programmes, all without …
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Earn Award-Worthy Reviews with Phorest’s Online Reputation Manager
4:55
4:55
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4:55Ask any salon owner. Referrals drive our industry. It doesn’t matter how good you are at selling your business, word-of-mouth will always have a special power. It’s psychology. You have heard it a million times: humans are social creatures. Referrals and online reviews appeal to our very human need for trust and validation. They offer us an example…
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Celebrating Beyond Pride Month; Making Your Salon A Safer Space for The LGBTQIA+ Community All Year Round
8:45
8:45
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8:45Phorest has long celebrated and supported the LGBTQIA+ community within the salon industry and beyond. And taking the time to listen, reflect, elevate and support the experiences, voices, and contributions of this community is part of our ongoing commitment to inclusion and education. In the spirit of helping one another grow, we’ve compiled a coll…
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Live From the Data-Driven Salon Summit 2025 With David Colonna
21:46
21:46
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21:46David Colonna (@thedavidcolonna) joins Shauna O'Halloran (Head of Brand & Communications at Phorest) in the Phorest Lounge at the Data-Driven Salon Summit for a catch-up that leads to hearing about how Calligraphy Cut came to be, the circumstances that led David to a career in the industry, and some thoughts on technology. Learn more about Calligra…
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Grow Your Salon Revenue With These Top Tips!
5:36
5:36
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5:36Want to boost your revenue this month? Here are some easy ways to get clients in; by using SMS and email campaigns, improving your Online Booking screen, and unleashing the potential of Phorest's powerful Client Reconnect feature! To read the blog, click here. Published on March 8, 2023 by Gregory Twohig Want to learn more about what makes Phorest …
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Jess Joy on Creating Systems and Cultures That Don’t Mistake Coping for Success
55:25
55:25
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55:25[312] Co-founder of the neurodivergence community and training platform I Am Paying Attention (@iampayingattention), Jess Joy, along with best friend and business partner Charlotte Mia, is championing change in the way we all work, one radically honest conversation at a time. This episode is no different, featuring vulnerable shares of lived experi…
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Eco-Friendly Spa Management: Sustainable Practices for a Greener Business
9:54
9:54
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9:54We are currently in the middle of a serious climate crisis. Seas are rising, temperatures are increasing, and a massive 80% of natural disasters are being caused by global warming. If emissions don’t fall by approximately half by 2030, scientists are predicting that the effects of climate change will become irreversible. As a spa business, you posi…
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Live From the Data-Driven Salon Summit 2025 With HairToStay
14:09
14:09
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14:09Noah Warren and Sydney Berry (@HairToStay) join Shauna O'Halloran (Head of Brand & Communications at Phorest) in the Phorest Lounge at the Data-Driven Salon Summit for a short catch-up. Learn more about HairToStay and donate here if you can! Click here to revisit PhorestFM S08E300 with Noah, Sydney, and many more guests! Click here to subscribe to …
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Unlock Revenue With An Intelligent Salon Integration
3:47
3:47
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3:47When Mayfair & Grace bought a four-story, historic former bank, they were guaranteed to stand out in Tetbury, a small market town in Gloucestershire, UK. However, it could have been a logistical nightmare. Owner Patsy Robertson is often downstairs in reception or her office, while the team is dispersed across the four floors, facing numerous journe…
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Why the Most Profitable Salons in 2025 Are Saying “No” to Marketplace Platforms
12:43
12:43
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12:43A few years ago, online marketplaces seemed like the perfect solution for busy salon, spa, and clinic owners. They offered more visibility, easier bookings, and a steady stream of new clients – what wasn’t to love? But in 2025, something has changed. Today’s most successful salons, spas, and clinics aren’t chasing short-term bookings. They’re build…
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David Campbell on Leading with Vision, Growing Talent and Being a Keeper of Dreams
1:09:09
1:09:09
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1:09:09[311] With over 30 years of experience at all levels in the hairdressing industry and as the longest-running president of the Irish Hairdressers’ Federation, David Campbell (@davhoc) has a passion, drive and determination to improve the industry and raise standards. As the Director of both the House of Colour Salon Group (alongside partners Susan B…
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Half the Industry Isn’t Tracking Leads... Here’s the Smarter Way to Start
4:37
4:37
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4:37According to Phorest research, only 50% of hair and beauty businesses have a lead management system in place. Without a system, even a handful of missed leads each week adds to serious lost revenue. With the right tools, you can collect their details, automate follow-up communication, and turn that curiosity into a confirmed booking. Whether you’re…
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Celebrating the Heart of the Salon, Spa, and Clinic on Hairdresser Appreciation Day
7:56
7:56
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7:56In every salon, spa, or clinic, there’s a quiet kind of magic happening every day. It’s in the way a stylist helps someone see themselves with new confidence. In the care a therapist shows to a client who needs a moment to breathe. And in the dedication it takes to keep showing up – with energy, creativity, and heart. On Hairdresser Appreciation Da…
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Hidden Gems: Phorest Tools to Transform Your Team
13:00
13:00
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13:00At the Phorest Salon Owners Summit 2025, Paddy Monaghan, the Chief Product Officer, and Rich Cullen, the Lead Product Designer at Phorest, unveiled hidden features that help salons, spas, and clinics maximise efficiency, empower their staff, and elevate business performance. This keynote highlighted Phorest’s deep connection with our clients, five …
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Built to Last: Two 'Unicorn' Stories From the 2025 Salon Today 200
54:29
54:29
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54:29[310] Have you ever considered entering the Salon Today 200? Or want to know more about this industry-leading program that showcases salon business success? Behind every honoree's recognition are pages of essays. Stories of innovation, vulnerability, resilience and transformation. In this episode, we pull back the curtain on the competition and cel…
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The UK Salon Industry is in Crisis, But You Can Help
4:14
4:14
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4:14With the announcement of the UK’s Spring Statement, it seems that the professional hair and beauty industry continues to suffer at the hands of the Government. Change needs to happen. And fast. This growing crisis in the industry is largely caused by the Government’s unfair two-tier tax system, which forces local salons to pay 3X the amount of taxe…
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Ken Hughes: How to Use CX To Build Brand Success
10:46
10:46
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10:46In an age where old-fashioned customer service is getting lost in the noise of automation, digitalization, and depersonalisation, giving your customers an experience to remember when they visit your business can, and will, make you stand out from the competition. That’s what Consumer Behaviouralist and King of Customer Experience, Ken Hughes, expla…
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Mastering the Client Lifecycle: Kati Whitledge’s Framework for Winning & Keeping Clients
9:38
9:38
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9:38At the intersection of love and people is the human need for connection. Between people and marketing, the human longing to feel recognised and engaged in ways that matter. And where marketing and love meet, we find authentic expression and real stories. But there’s something really quite special at the intersection of a “love for love”, people and…
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AI & The Future of Work: Lessons from Dr Anne-Marie Imafidon MBE
10:19
10:19
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10:19AI is already shaping the way we work and interact, but are we actively shaping it in return? Are we ensuring it benefits everyone? And are we still asking, with childlike curiosity, “What might happen?” In what took the shape of a keynote-meet-tech-computer-science-lecture imbued with wonder, Dr Anne-Marie Imafidon MBE didn’t just talk about AI an…
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Neurodiversity in the Beauty Industry: Beauty Isn’t One-Size-Fits-All (Live Panel Discussion)
53:09
53:09
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53:09[309] In the dynamic and ever-evolving hair and beauty world, where passion, creativity, and connection make for a truly rewarding career, neurodiversity often remains an unspoken part of the conversation. This panel discussion, recorded live at International Beauty Show NY 2025 (click here for the abridged video version), recognizes that many neur…
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Elevate Your Salon, Clinic, or Spa’s Marketing With These 5 Phorest Tools
6:35
6:35
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6:35Great marketing isn’t just about creativity. It’s about strategy, consistency, and execution. However, as all busy salon, clinic, and spa owners know, when you're juggling clients, managing a team, and running a business, finding the time to market can feel impossible. That’s why Phorest created its wide array of marketing tools for the professiona…
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Tipping the Scales: Empowering Staff with PhorestTips
6:49
6:49
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6:49At this year’s Salon Owners Summit, Jacob Morris, a Product Designer at Phorest, took us on a journey through the salon industry’s evolving tipping landscape, weaving in humour, real-life stories, and some eyebrow-raising research findings along the way. The session wasn’t just about tipping – it was also about empowerment — this article covers all…
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Phorest Insights: Data and Learnings from Over 10,000 Salons
6:06
6:06
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6:06Data has the power to transform your business, but only if it’s meaningful. In one of the most anticipated sessions of the Salon Owners Summit, Paddy Monaghan (Chief Product Officer), Nuala Maguire (Lead Data Analyst), and Niamh Greaney (Director of Customer Success, UK & Ireland) took the stage to demonstrate how real industry data can be transfor…
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Terra Harvell on the Lessons and Mindset Shifts That Drive Salon Success and Build Wealth (w/ Ronan Perceval)
51:38
51:38
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51:38[308] In this episode, Terra Harvell (@theterraharvell) shares her entrepreneurial journey and the crucial role mindset, determination, and having the right people around you play in turning aspirations into reality. Co-hosted by Phorest Founder & CEO Ronan Perceval, this conversation dives into the lucrative world of hair extensions, why having a …
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Sustainable High Performance: Key Takeaways from Ronan Harrington’s Powerful Talk
7:45
7:45
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7:45Resilience and high performance go hand in hand, but too often, we confuse endurance for resilience. At the 2025 Salon Owners Summit keynote by Ronan Harrington, a resilience expert who has worked with industry leaders like L’Oréal, Deloitte, Meta, and KPMG, the audience was taken on a deeply moving journey—one filled with laughter, moments of awe,…
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Sustaining Yourself in Business: Recognising & Managing Burnout (Insights from Peigin Crowley)
5:34
5:34
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5:34At this year’s Salon Owners Summit, Peigin Crowley, Founder of GROUND Wellbeing, took the stage to share her deeply personal journey of building a purpose-driven brand while confronting the realities of burnout. Her insights served as a powerful reminder that success isn’t just about capability—it’s about capacity. To read the blog, click here. Pub…
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Live From the Salon Owners Summit 2025 With Ryan Power
21:23
21:23
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21:23Ryan Power — UK-based award-winning salon coach and mentor — joins podcast host Alex Bélisle-Springer after his workshop at the Salon Owners Summit 2025 for a 5-year catch-up highlighting the vital role of connection, community and solidarity in the industry. Get your tickets to the next Salon Owners Summit now: https://www.salonownersummit.com/tic…
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At Phorest, we understand that thorough documentation is a vital part of delivering safe, high-quality care. However, you didn’t choose this career to spend hours on paperwork – you chose it to help clients look and feel their best. With Dot Phrasing, your focus stays where it belongs: on providing expert care, building strong client relationships,…
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Optimising Medspa & Aesthetic Clinic Operations with Phorest
5:58
5:58
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5:58What if running a medspa aesthetic clinic could be smoother, smarter, and more efficient than ever? In their Salon Owners Summit session, Aoife Hannigan, Director of Engineering, and Verna Wall, Head of Research at Phorest, showcased how Phorest is revolutionising medspa and aesthetic clinic operations through AI, automation and workflow optimisati…
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Ross Loveland on Why Many Salons Make Money but Still Struggle to Survive
41:12
41:12
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41:12[307] In an episode packed with both insights & anecdotal examples, Ross Loveland (@trueprofitsalons) shares what true financial transformation looks like (hint: there's a 5-pillar framework for it), dispels common financial myths that hold salon owners back and speaks to the mindset shifts required to unlocking sustainable growth and success. Ross…
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Building Healthy Salon Teams: Training & Mental Health for a Thriving Culture
8:10
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8:10When Daniel Mason-Jones stepped onto the stage at the Salon Owners Summit, he opened his keynote with unexpected vulnerability, saying, “I’ll be completely transparent. I’m so nervous. Do you ever get nervous?” With a mix of humour, personal stories, and unfiltered truth, Daniel set the tone for a conversation that the industry desperately needs to…
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The Perfect Fit: Mastering Recruitment Strategies for Success
6:15
6:15
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6:15Taking to the stage on Day 2 of the Salon Owners Summit, Aine Solon knew she was speaking to an audience that was all too familiar with the challenges of hiring and retaining staff. Having worked in recruitment for over a decade and having been a hairstylist herself, she understands the struggle. Her workshop gave salon, clinic, and spa owners a pr…
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Live From the Salon Owners Summit 2025 With Daniel Mason-Jones
21:57
21:57
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21:57Daniel Mason-Jones — Celebrity Stylist and Motivational Speaker — joins podcast host Alex Bélisle-Springer after his keynote at the Salon Owners Summit 2025. They discuss overcoming insecurity, the intrinsic link between authenticity and stepping into your power, belonging and uplifting others. Plus, exclusive moments from the event! Get your ticke…
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Breaking Barriers: Black Beauty & Redefining Excellence (Live Panel Discussion)
1:01:34
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1:01:34[306] In 2022, a report by McKinsey & Company estimated addressing racial inequity in the beauty industry to be a $2.6 billion opportunity. Two years later, despite a more-than-welcome surge in conversations around diversity, equity and inclusion, Black hair and beauty professionals, entrepreneurs and consumers still face significant barriers. Brea…
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The 5 Questions You Really Need to Ask Before Investing in a Salon App
7:22
7:22
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7:22Apps make appointment booking quicker and easier. With the average amount of time people spend on their smartphones increasing every year, giving your clients a salon-branded app keeps your business front-of-mind while also making it easier for smartphone users to book appointments without having to search online. In fact, with 88% of people spendi…
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Payday Marketing: Your Salon’s Secret Revenue-Booster
3:39
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3:39Did you know that people are 11X more likely to go on a shopping trip when they get paid? Payday is one of the best times of the month to ramp up your marketing efforts and encourage clients to book a treatment or service in your salon, clinic, or spa. This can be especially advantageous during the quieter months of the year. For it to work, you mu…
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