Podcasts from Glenbrook Partners on the latest developments in payments and fintech. Featuring interviews with opinion leaders, Glenbrook's own take on emerging technologies and industry trends, other news and views on this dynamic industry.
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Paymentsonfire Podcasts
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Episode 283 - Banking on Stablecoins, with Scott Southall and Will Artingstall, Citibank
1:03:13
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1:03:13In this episode, Yvette Bohanan and Ashley Lannquist welcome Scott Southall, Head of BaaS, and Will Artingstall, Head of Digital Assets Payments and e-Commerce at Citi, to dig into what recent stablecoin regulatory changes mean for the future of banking, how U.S. institutions are mobilizing behind digital dollars, why clients are asking about new f…
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Episode 282 - Why You Need a Stablecoin Strategy, with Ran Goldi, Fireblocks
53:48
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53:48In this episode, Yvette Bohanan welcomes back Ran 'Goldi' Goldshtein, Senior VP of Payments and Networks at Fireblocks, to provide his perspective on the evolution of the digital currency space. Tune in as they break down a stablecoin transaction, discuss the current state and adoption of blockchain technology, and review various use cases for stab…
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Episode 281 - Fanning the Flames - Unpacking the Latest Proposed Settlement of the Payment Card Interchange Litigation
36:38
36:38
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36:38In this episode, Bryan Derman, Russ Jones, and Chris Uriarte share their first-take analysis of last week's proposed settlement of the long-running antitrust litigation between Visa/Mastercard and a group of merchants regarding Payment Card Interchange and Merchant Discounts. The discussion covers the basic parameters of the settlement proposal and…
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Episode 280 - Reflections on Fraud in 2025 and What Lies Ahead, with David Maimon, SentiLink
44:17
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44:17In this episode, Yvette Bohanan welcomes back David Maimon, Head of Fraud Insights at SentiLink, for the final episode of this year's fraud series. Listen in as Yvette and David reflect on state of fraud as 2025 comes to a close. They discuss rising identity theft reports, the persistent challenges of measuring fraud losses, and the alarming trends…
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Episode 279 - Fanning the Flames - Money 20/20 2025 Recap
36:13
36:13
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36:13Chris Uriarte and Drew Edmond are back from Money 20/20 and join Yvette Bohanan on this episode to provide their insights on the prevailing themes and standout announcements. Tune in to also hear tips for navigating the conference and overall thoughts on the evolution of Money 20/20 and other industry events.…
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Episode 278 - From Prefunding to Flow: Rethinking Global Settlement, with Mouloukou Sanoh, MANSA
46:54
46:54
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46:54We've seen a big push in recent years to improve cross-border payments. And yet, cross-border payments remain problematic for consumers and businesses, particularly in emerging markets or parts of the world with volatile currencies or limited availability of correspondent banks. At the center of this challenge is a concept called liquidity. In this…
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Episode 277 - Fanning the Flames - Recent Developments in Agent Protocols
16:59
16:59
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16:59We joke that all conversations should be recorded at Glenbrook because they often lead to some interesting podcast episodes. If you have 15 mins, tune in for a fly-on-the-wall perspective in this bonus Fanning the Flames on recent developments in agent protocols. Russ Jones and Yvette Bohanan reflect on the history of the Secure Electronic Transact…
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Episode 276 - Fanning the Flames - Stablecoin Economics
22:08
22:08
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22:08The three major takeaways from stablecoins are that they are fast, global, and low cost. But why are they low cost? Thus began our quest to dive into the economic ecosystem of stablecoins. When creating material for our workshops or roundtable meetings, we're always thinking about how to give slides the "Glenbrook treatment" - how do we get past th…
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Episode 275 - The Criticality of Optimizing the Payments Experience, with Anne Hay and Mike Kaplan, PayNearMe
48:39
48:39
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48:39In this episode of Payments on Fire, Chris Uriarte welcomes Anne Hay, Chief Marketing Officer, and Mike Kaplan, Chief Revenue Officer, from PayNearMe to discuss the evolution and optimization of the payments experience. They explore the broader concept of payments optimization and how improvements and customization in all aspects of the payments jo…
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Episode 274 - Looking through the Fog: Investing in Times of Great Uncertainty, with Timothy Chiodo, UBS, and Christopher Kim, Capital Group
54:58
54:58
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54:58In this episode, Bryan Derman welcomes two highly respected members of the investment community who represent the two sides of that business: Tim Chiodo, Managing Director and Lead Analyst for Payments, Processors and Fintech at the global investment bank UBS, and Chris Kim, a public and private market investor who leads payments and fintech activi…
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Episode 273 - The Hard Science of Fraud Investigations, with David Maimon, SentiLink
42:51
42:51
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42:51"97.0% for those whose full personal information was freely available on the darknet" experienced identity theft attempts, according to a key finding in SentiLink's recent report on the probability of loss. In part three of our series on payments fraud trends and tactics, we welcome back David Maimon, Head of Fraud Insights at SentiLink, to dive in…
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Episode 272 - Fanning the Flames - 2025 Mid-Year Payments Industry Trends Update
52:45
52:45
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52:45In our 2024 Wrap Up episode, we looked into our crystal ball to predict how different payments themes may evolve in the coming year; however, this industry delivers headlines at a rapid-fire pace (by the way, are you subscribed to Payments News?) and it can be hard to keep up. To help you read the tea leaves in the mountains of publications, Yvette…
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Episode 271 - Sufficiently Solving the Non-Sufficient Funds Puzzle with Chanan Lavi, Kipp
40:24
40:24
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40:24In this episode, Drew Edmond is joined by Chanan Lavi, CEO and Co-founder of Kipp, to discuss solutions to one of the most common card decline reasons - non-sufficient funds. Listen in as they talk about how to optimize these transactions and explore the implications for merchants, issuers, and consumers.…
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Episode 270 - Fanning the Flames - Beyond "Behind": Rethinking US Instant Payments
24:03
24:03
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24:03How fast is fast enough? When we look at fast payments data across countries, the US comes in pretty far behind in transactions per capita. And on the surface, this makes sense. FedNow is still new, and RTP volumes are relatively low. Join Russ Jones and Will Eisler at the Glenbrook water cooler as they debate a looser definition of fast payments, …
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Episode 269 - Designing Digital Financial Services for Women is Designing for All, with Sonja Kelly, Women's World Banking Institute
49:21
49:21
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49:21In our third episode in a series to spotlight the latest in global developments in payment systems from a financial inclusion lens, Sonja Kelly, Global Head of Women's World Banking Institute, joins Joanna Wisniecka to dive into design principles for inclusive digital financial systems and how all end users benefit when design considers the specifi…
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Episode 268 - Rethinking Payment Optimization Through the Merchant of Record Model, with Rehman Baig, FlexFactor
40:39
40:39
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40:39In this episode, Rehman Baig, Chief Product Officer at FlexFactor joins Drew Edmond to talk about how FlexFactor is rethinking payments optimization through a Merchant of Record model. For most people in the industry, "Merchant of Record" is usually associated with global tax compliance and marketplaces, not optimization. But FlexFactor is using it…
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Episode 267 - Fanning the Flames: Agentic Commerce
33:27
33:27
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33:27Would you let a software agent, powered by AI, search, select, and complete a purchase on your behalf? Will a merchant be able to tell if there's a human or robot behind the transaction? What about risk and regulation concerns? Russ Jones and Drew Edmond spent some time at the Glenbrook water cooler this week to consider the rapidly emerging topic …
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Episode 266 - Innovating Inclusive Financial Systems on the African Continent, Sabine Mensah, AfricaNenda
48:52
48:52
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48:52In a series of episodes, Glenbrook's Joanna Wisniecka will to bring you up to speed on what's happening globally as countries modernize payment networks and reach individuals and businesses through faster payment systems. In this episode, Joanna welcomes Sabine Mensah, Deputy CEO of AfricaNenda, a leader in financial inclusion, to explore Africa's …
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Episode 265 - Solving the Authentication Conundrum, with Rocky Scales, IDgo
40:04
40:04
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40:04Here's a payments conundrum for you: We now have more ways to authenticate access to an online account or app than ever before. And yet, account takeover (ATO) - basically unauthorized access to an account - is at record levels. In this episode, Glenbrook's Yvette Bohanan and Chris Uriarte are joined by Rocky Scales, CEO of IDgo, to explore this mu…
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Episode 264 - A PSP's Guide to Maximizing Merchant Performance, with Brant Peterson, Worldpay
46:31
46:31
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46:31In this episode, Brant Peterson, Head of Enterprise Product, North America at Worldpay, joins Drew Edmond to talk about payment optimization through the perspective of a payment service provider. Worldpay is one of the world's largest global PSPs - it processed over 2.5 Trillion Dollars in 2024, which was made up of 50 Billion transactions. Tune in…
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Episode 263 - Driving Digital Financial Inclusion: The Journey We're On and the Road Ahead - Michael Wiegand, Gates Foundation
51:17
51:17
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51:17With this episode, we are launching a series to explore the current state of global financial inclusion efforts from a payments perspective. Joanna Wisniecka joins Yvette Bohanan to chat with Michael Wiegand, Director of Inclusive Financial Systems at the Gates Foundation, about the work the Foundation is doing globally and the transformative impac…
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Episode 262 - Bot Attacks Are Getting Smarter...Are You? - Nate Kharrl, Spec
38:42
38:42
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38:42Spec co-founder and CEO Nate Kharrl joins Yvette Bohanan on Payments on Fire to dig into some of the tactics and tech that is enabling today's fraud schemes, and how GenAI is redefining the payments risk landscape.
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Episode 261 - Fanning the Flames: Global Payments Acquisition of Worldpay
25:45
25:45
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25:45Glenbrook partners Bryan Derman, Chris Uriarte, and Simon Skinner jump on a special Fanning the Flames episode of Payments on Fire to give a first take on the Global Payments acquisition of Worldpay. Tune in to hear their strategic perspective on the deal.
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Episode 260 - Scams, Stings, and Swindles in Payments #2 - David Maimon, SentiLink
21:33
21:33
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21:33David Maimon, head of Fraud Insights at SentiLink, joins Yvette Bohanan for another episode to raise awareness about different fraud tactics and their impacts. In this conversation, Yvette and David explore the intricacies and implications of Credit Profile Numbers (CPNs) and synthetic identity fraud, as well as "zombie debt" and assumed identity f…
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Episode 259 - Using Real-Time Merchant Intelligence to Enhance Transaction Visibility, with Oban MacTavish, Spade
39:54
39:54
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39:54"Payments Performance Optimization" is a pretty broad term, and it might mean different things to different people. In a series of Payments on Fire episodes this year, Glenbrook's Drew Edmond will be talking to guests who are approaching payments optimization from a variety of different angles, with a focus on primarily online, card not present mer…
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Episode 258 - Giving the Green Light to Surcharging, with Emily Tsitrian, Yeeld
29:43
29:43
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29:43As legal and regulatory restrictions have become relaxed in recent years, we've been noting the increasing prevalence of surcharges on payment cards here in the U.S. Perhaps it was inevitable that the practice would become more commonplace in our market, which is known around the world for relatively high rates of card interchange and a relatively …
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Episode 257 - Scams, Stings, and Swindles in Payments - Catching up with David Maimon, SentiLink
36:21
36:21
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36:21In 2024, to our great delight, we had a conversation with David Maimon, Head of Fraud Insights at SentiLink. We're fortunate to welcome David back for a quarterly series this year to check in on payments fraud writ large - to better understand what's happening and why. Listen in to this episode as Yvette and David discuss the evolution and resurgen…
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Episode 256 - Banking on Fintech, with Anthony Sharett, Pathward
45:06
45:06
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45:06In this episode, Anthony Sharett, President of Pathward, joins Glenbrook's Bryan Derman to share insights on the evolving partner banking space, the importance of risk and compliance frameworks, and Pathward's mission of financial inclusion. Tune in as they also discuss potential policy and regulatory changes due to implications of major discrepanc…
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Episode 255 - Glenbrook's On-Demand Learning Launch and Behind the Scenes with the Payments Education Team
31:59
31:59
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31:59In this episode, Debbie Bartoo and Russ Jones join Yvette Bohanan to discuss Glenbrook's focus on payments education and share some of the fun and fascinating things that have happened in facilitating workshops for 34,000 (and counting) payments geeks. Listen in to hear behind-the-scenes insights from their workshop experiences and highlights from …
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Episode 254 - Reshaping How We Move Money with Booshan Rengachari, Finzly
45:23
45:23
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45:23Booshan Rengachari, CEO of Finzly, joins Glenbrook's Elizabeth McQuerry and Simon Skinner to discuss how software, fast payments, and open banking are reshaping the banking industry and the way we think about financial services. Tune in as they cover the challenges of modernizing legacy banking systems, the rise of fast payments, and the potential …
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Episode 253 - Glenbrook Partners: 2024 Payments Industry Trends Wrap Up
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50:54The Glenbrook partners reflect on key trends and challenges in the payments industry that shaped 2024 - from generative AI, open banking, the evolving regulatory landscape, and the rise of fast payment systems worldwide. And you can't get the Glenbrook team in a "room" without discussing ongoing fraud implications, orchestration in merchant payment…
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Episode 252 - Testing, Testing, 123: Payments has evolved in the past 20 years, what about payments testing? with Steve Semelsberger, Testlio
44:20
44:20
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44:20Real end-to-end testing requires real-world transactions. Sometimes that's not too difficult to do if you are implementing payments in your own country. But step outside your border, and it gets a bit harder. People new to payments turn to logical solutions when faced with this problem. Can you call the acquirer? Won't they have test accounts for u…
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Episode 251 - Bridging the Communication Gap Between Treasury and Payments with Debopama Sen, Citi Treasury and Trade Solutions
47:23
47:23
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47:23Payments and treasury are two sides of the same coin. Payments teams are responsible for the customer journey - payments into a company and sometimes disbursements to sellers, app developers, content creators, or vendors. Their role usually includes working with banks and other providers to ensure money moves into and out of the company's accounts …
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Episode 250 - Fanning the Flames: Ten Years of Apple Pay
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29:37Yvette Bohanan and Russ Jones celebrate the 10-year anniversary of the announcement of Apple Pay by reflecting on its origins, challenges, and successes. The episode highlights key features like tokenization, encryption, and biometric authentication, emphasizing Apple Pay's focus on security, privacy, and convenience. Tune in to take a look back at…
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Episode 249 - Two Decades of 3-D Secure: Can Strong Customer Authentication Succeed in the US and Unregulated Markets? with Dewald Nolte, Entersekt and Amandeep Batra, Stripe
51:26
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51:26One of the existential challenges remaining in payments is the need to accurately authorize transactions conducted online. While markets like the EU, UK and India have mandated strong customer authentication for online transactions, the U.S. is the largest market where such stepped-up authentication remains optional. Only a very small portion of eC…
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Episode 248 - The Ins and Outs of Payouts with Manish Vrishaketu, Tipalti
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44:45While "paying into" a company comes with nuance and complexity, it's really nothing compared to what is involved when a business attempts to make an outgoing payment. Most of us don't think very much about these "payouts". It's been the domain of ERP software for decades, often an asterisk mentioning "supported payments". Whether you are talking ab…
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Episode 247 - From the Vault: Multiplayer Fintech Builds a Winning B2B Service – Robin Gandhi, TripActions (Episode 146)
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36:09It's September 2024, and this month, we're focusing on business-to-business payments. B2B payments are difficult because so much information must be exchanged for them to process efficiently. But there's more to it than that. B2B payments are many things to many people - for finance teams, they are "payables"; for gig economy companies, they are "p…
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Episode 246 - Going Real-Time with Dimitri Dadiomov, Modern Treasury
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40:20The introduction of real-time payments in the U.S. market has been unfolding for several years now, but it seemed to pick up momentum in the last year as FedNow came to market. We now have over 1,000 banks live with real-time payments (at least for receiving) and a solid majority of transaction accounts are now reachable via FedNow, The Clearing Ho…
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Episode 245 - Shining a Light on the Dark Web with Dr. David Maimon, SentiLink
1:02:19
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1:02:19Sometimes an episode sticks with me. It just keeps coming back in different ways. Reading an article, having a conversation, even watching TV can make me stop and reflect on a recording. This is exactly what has been happening since we sat down with Dr. David Maimon, Head of Fraud Insights at SentiLink, to talk about fraud. As always, we covered a …
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Episode 244 - Fanning the Flames: Understanding Mastercard's Announcement to "Reimagine Online Checkout" in Europe by 2030
34:03
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34:03In this Fanning the Flames episode of Payments on Fire, Glenbrook's Bryan Derman, Chris Uriarte, and Russ Jones discuss Mastercard's bold June announcement to eliminate manual card number entry for eCommerce transactions in Europe by 2030, and explore the challenges and necessary steps to achieve this goal. The conversation centers around three cor…
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Episode 243 - Payments, Authentication, and Identification in the Era of AI with Ori Eisen, Trusona
56:57
56:57
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56:57Authentication and identification are top of mind for payments professionals battling fraud these days. We've made progress over the past two decades in managing payments risk in the digital era, but fraud continues to evolve and often seems to be one or several steps ahead. The classic cat-and-mouse game has moved to a point where "Are you really …
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Episode 242 - From the Vault: Who Are You, Really? FIDO's Biometric Authentication (Episode 28)
23:25
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23:25As scams, ransomware, account takeovers, and old-fashioned data breaches persist in our personal and business lives, we are all pondering how to get ahead in the cat-and-mouse game that global fraud rings seemingly have mastered. With this episode, we're setting the stage for a series of discussions on authentication and identity, the critical comp…
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Episode 241 - How Open Banking is Reshaping the Financial Playing Field with John Pitts, Plaid
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47:49For decades, technology, regulations, and dissatisfaction with the status quo have formed a powerful triad, driving payments innovation. This triad is fueled by investors and innovators seeking to disrupt and legislators and agencies seeking to enforce compliance, increase transparency, and enhance fairness. In this episode, John Pitts, Head of Pol…
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Episode 240: Fanning the Flames: Potential Winners and Losers in the Proposed Acquisition of Discover
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38:13In this episode, we fan the flames to get Glenbrook's hot takes on the proposed Capital One acquisition of Discover. Now that the dust has settled a bit on the February announcement, and while we wait with bated breath to see if the regulators will sign off on this deal, we wanted to debate the potential winners and losers - and possible outcomes -…
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Episode 239 - Talking Payments and Politics with Michele Alt and Adam Shapiro, Partners at Klaros Group
51:47
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51:47In this episode, Yvette Bohanan is joined by Glenbrook Managing Partner Bryan Derman and guests Michele Alt and Adam Shapiro, Partners at the Klaros Group. The result is a lively discussion about regulators and the impact of the current regulatory environment on banks and fintechs, a topic of utmost relevance in today's rapidly evolving industry la…
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Episode 238 - Will Pay by Bank Really Compete with Cards? Trevor Nies, Adyen
37:01
37:01
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37:01The process of accepting payments is a labyrinth of complexity, and payment service providers are the guiding lights that help merchants navigate this maze. They assist in deciding which payments to accept, how to connect to networks, and, most crucially, how to optimize revenues and reduce risk. But what about the providers themselves? Is their wo…
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Episode 237 - Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy
53:15
53:15
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53:15In Episode 231, Samantha Gordon and Simon Skinner discussed the orchestration framework they developed to help our clients decipher a somewhat overused term in the industry. It was a great discussion, and if you missed it, I recommend you give it a listen. We covered a lot of ground in that episode that sets up this conversation with John Lunn, CEO…
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Episode 236 - How to Make Money in Payments with Russ Jones, Glenbrook Partners
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34:40Glenbrook's Russ Jones often chats with professionals working for companies inside the payments industry who are providing payments and services to end users such as businesses, enterprises, governments, and individuals. Or they may be working at an enterprise, a merchant, or a biller. And they're all trying to figure out how to save money in payme…
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Episode 235 - Taking Stock in Fast Payments with Gregor Dobbie, CEO of TFPA and former CEO of Vocalink
50:41
50:41
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50:41Acquired by Mastercard in 2017, the UK's Vocalink manages the UK's Bacs payment system, ATM LINK switching platform, and the Faster Payments System, FPS. To make this more tangible, consider these statistics: Vocalink processes over 90% of UK salaries, more than 70% of household bills, 98% of state benefits, and powers 60,000 ATMs. Vocalink's influ…
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Episode 234 - Partnerships in the Payments Industry - Insights, Musings, and Hard-Won Wisdom with Steve Klebe
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57:43Have you ever wished for a "payments sherpa"? Someone who would share their experiences, opinions, and advice about this industry - the uncut, "real real" of what can happen and what to remember as you move along your payments journey. In this episode, we sit down with one of our favorite payments industry sherpas - Steve Klebe. No stranger to our …
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