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Network Automation Nerds is for network engineers and infrastructure professionals eager to learn more about automation. Join host Eric Chou as he explores how to take advantage of modern network programmability to automate tasks, build robust systems, and get more done in less time. You’ll hear from a lineup of seasoned engineers, avid learners, industry leaders, and tool creators as they share tips, best practices, and hard-won advice.
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Mean Time To Insight

Enterprise Management Associates + APMdigest

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Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses the latest trends in network management.
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This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
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Join us for a recap of some of 2025’s most notable Internet outages and incidents, with key learnings for ITOps teams to take into 2026. ——— CHAPTERS 00:00 Intro 03:16 An Important Nuance 05:16 Global Impacts 07:44 Architecture and Failure Modes 10:05 When DNS Is The Culprit 13:05 The Importance of Looking at Combined Signals 15:54 On Configuration…
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Dig into recent outages at Cloudflare and Venmo, and the growing challenge of maintaining reliability and resilience in a world of increasingly interdependent Internet infrastructure. ——— CHAPTERS 00:00 Intro 00:50 Cloudflare Outage 06:54 Venmo Outage 12:01 The Challenge of Layered Dependencies 13:36 Outage Trends: By the Numbers 15:28 Get in Touch…
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Today Eric Chou dives deep into network automation and operational simplicity with guest Hardik Ajmera, VP of Product Management at Extreme Networks. In this sponsored episode, they talk about the ‘network fabric’, Extreme Platform ONE, and, of course, what’s next with AI in the world of enterprise networking. Hardik also shares how customers in co…
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Let’s hear from the next generation of network engineers. Eric Chou sits down with Sem Eyob and Damon Hoody, two early-career network engineers, to talk about how they got into the profession and where they hope to go. They share their views on AI and its effect on their generation, their struggles finding entry level... Read more »…
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Tune in for a deep dive into the November 18 Cloudflare outage that impacted multiple services including X, OpenAI, and Anthropic—and explore key takeaways for ITOps teams. For insights on the other recent outage that Cloudflare experienced on December 5, see this blog post: https://www.thousandeyes.com/blog/cloudflare-outage-analysis-december-5-20…
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The world of networking is changing at lightning speed thanks to AI. Today Eric sits down with Chris Kane to explore this new reality for network engineers. Together, they dive deeper into some of the changes that will be coming next, breaking down the technical demands and mindset shifts of intellectual curiosity and humility necessary... Read mor…
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Get an inside perspective on how autonomous AI agents are reshaping the Internet, and what that means for the future of data, resilience, and digital innovation. We’ll chat about the new requirements for agentic AI success that call for a significant shift in priorities for NetOps teams. CHAPTERS 00:00 Intro 00:56 About Agentic AI 02:41 Data Qualit…
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Tomas Kirnak, CEO of Unimus, joins Eric Chou in this sponsored episode to introduce Unimus, an on-premise network configuration management system built by network engineers to solve real-world problems. In this deep dive they discuss Unimus’ proprietary “Behavioral Tree” for automatic device discovery, the platform’s vendor support, the 70/30 rule,…
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The demands of AI workloads are reshaping Internet infrastructure, giving rise to a more distributed model and resulting in an increasingly complex service delivery chain for NetOps teams to manage. Tune in to the full episode to learn more or use the chapters below to skip to the sections that you find most interesting. CHAPTERS 00:00 Intro 00:53 …
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Cisco Workflows is a new platform that makes network automation easier, smarter, and safer. On today’s episode, sponsored by Cisco, we get introduced to Cisco Workflows by Stephen Orr, Distinguished Solutions Engineer; and Reid Butler, Director of Product Management. They break down how Workflows helps you ditch repetitive tasks, roll out changes f…
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Host Eric Chou talks with Jeff Kala, co-author of the newly released “Network Automation Cookbook 2nd Edition,” to discuss his book and the experiences that led him from networking to network automation author. They discuss Jeff’s learning style and why it was helpful when working on his book. Lastly, they dig into Jeff’s predictions on... Read mor…
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During complex infrastructure outages, an initial issue can often have a ripple effect, creating a web of problems to resolve. Explore how this phenomenon appeared to play out during the October 20 AWS outage and also unpack other recent outage events. ——— CHAPTERS 00:00 Intro 00:58 AWS Outage 05:24 Microsoft Azure Front Door Outage 08:00 Microsoft…
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We’re thrilled to welcome Tim McConnaughy back to the podcast. Tim is a hybrid cloud network architect, author, and co-host of the Cables to Cloud podcast. He recently wrote a 5-part blog series titled ‘Goodbye, Yellow Brick Road’ that reflects on his career path, including his decision to leave a startup. We discuss the impetus... Read more »…
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Backend-related outages were somewhat of a theme during the first half of 2025 and this trend seems to be continuing. In recent weeks, we’ve seen several service disruptions that appeared connected to backend issues, affecting organizations including a social media platform, an Australian bank, and a major airline. These incidents offer valuable in…
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As AI becomes more integrated into the IT landscape, developers, engineers, and operators are looking for practical ways to use these new tools. Joining us today is Ryan Booth; he’s built a career around network automation, giving him a unique perspective on how network engineering, operations, software development, and AI intersect. We explore the…
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Just as a detective must gather clues and consider all the evidence, ITOps teams investigating an outage must consider all available data points in context to understand where system failures likely occurred. Recent outages that impacted Starlink and Google Maps SDKs powerfully illustrated this point. Tune in to learn more about these incidents and…
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Transforming over 5,000 network devices across 56 data centers is no small feat. Doing that with a very small team is even more impressive. On today’s episode, sponsored by Network To Code, we talk to Greg Botts from Intel, who with his team accomplished just that. They started with YAML files and DNS records and... Read more »…
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Gain insights on the Red Sea subsea cable cuts; connectivity issues in China; and other recent service disruptions at Verizon, Google, and Mailchimp. ——— CHAPTERS 00:00 Intro 01:00 Red Sea Cable Cuts 05:35 Connectivity Issues in China 09:20 Verizon 10:46 Google 12:08 Mailchimp 13:05 Outage Trends: By the Numbers 15:07 Get in Touch ——— Want to get i…
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Network Automation Nerds has reached a special milestone: episode 100! Eric Chou looks back on 5 years of conversations with network automation pioneers, practitioners, and visionaries. Drew Conry-Murray from the Packet Pushers joins Eric, along with online guest Ioannis Theodoridis, to find out why Eric started the podcast, his goals for all these…
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Dive into the world of Border Gateway Protocol (BGP)—the backbone of the Internet—and explore everything from BGP zombies to BGP monitoring best practices. Tune in for this special conversation with Lefteris Manassakis and The Internet Report team. A seasoned researcher and network engineer, Lefteris Manassakis co-founded Code BGP, which is now par…
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New technologies, tools, and innovations help move IT forward, but it can be hard for users to keep up. Network Automation Nerds welcomes guest William Collins, a dynamic force in the world of technology. As a passionate tech evangelist, he helps to bridge the gap between emerging technologies such as AI and everyday users with... Read more »…
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Democratizing the learning environment is a passion for Deepak Ahuja. So much so, he founded CloudMyLab, a company that provides hands-on, cloud-based labs and networking environments. His goal is to offer an affordable lab-as-a-service for two groups of people: network engineers seeking certifications, and network engineers and automators that nee…
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When we looked at outages from the first half of 2025, we saw distinct patterns in how distributed systems failed. Consistent with our ongoing outage analysis, our data revealed a rise in subtle functional failures and service degradations where symptoms often seem disconnected from their root causes. Tune in to hear more about our findings from 20…
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From robotaxis to surgical robots, the innovations we’ve witnessed in industrial IoT (IIoT) and robotics technology wouldn't have been possible without advancements in networking. Tune into this episode to learn more and explore why smooth digital experiences are crucial in the IIoT and robotics space. CHAPTERS 00:00 Intro 00:55 Networking Advancem…
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Optical networks are an essential component of networking, but don’t get much attention. Today we shine a spotlight on the intersection of optical networks and the software that automates them. Our guest is Michal Pecek, consultant and teacher in optical communication, whose work has transformed organizations including Google and Alcatel-Lucent (no…
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NautobotGPT is a new AI assistant for Nautobot that helps engineers with network automation, answers questions, recommends tooling, and delivers working code. We discuss the user experience of NautobotGPT with Matthew Schwen, Associate Director of Network Automation at Humana, CoFounder and CTO of PortalCX; and Brad Haas, VP of Professional Service…
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As AI transforms IT infrastructure, it’s also reshaping what it takes for IT operations teams to assure performance and maintain quality digital experiences. In this episode, we’ll explore the new challenges facing ITOps teams as AI becomes more integrated into IT environments, covering key digital resilience strategies and important considerations…
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Cisco recently announced a major evolution to its certification roadmap: starting February 2026, the popular DevNet certifications will transition to a brand-new Automation track. Joining us today is Francois Caen, Product Manager at Cisco, also an expert in network automation and a recognized voice in the Cisco Learning and Certification Community…
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Service delivery chains are often made up of a longer string of dependencies than you might expect. When an outage happens, the root cause might not be in your systems or even with a third-party provider you depend on. It could actually trace back to yet another third-party provider they rely on. We saw this phenomenon in action recently when some …
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On today’s show, we’re joined NetBox Labs co-founders Mark Coleman and Kris Beevers. They recount how they founded NetBox Labs and discuss its growth and how it’s being used. We also delve into the NetBox Labs community and its importance for users. And of course, there’s the ever-present AI discussion. Mark and Kris also talk... Read more »…
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Cloud monitoring requires holistic, end-to-end visibility across complex, interconnected environments rather than isolated metrics. Here are best practices CloudOps teams should keep in mind. ——— CHAPTERS 00:00 Intro 00:47 What CloudOps Should Focus On 13:14 Decision-making 16:25 AI 17:53 Get in Touch ——— For additional insights, check out the link…
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“There must be a better way!” is guest Bart Dorlandt’s motto, which he applies to network automation, among other things. In today’s episode, Bart shares what he’s learned about network automation, explains why he focuses on process over tools, and reflects on the importance of mentorship. Bart and Eric also discuss why even if listeners... Read mo…
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Just because an outage is subtle, doesn’t mean it’s harmless. Learn how to catch those pesky “stealth outages” that can so easily slip under the radar, and also unpack recent service disruptions at Slack, Microsoft 365, and X. CHAPTERS 00:00 Intro 00:56 Slack 08:16 Microsoft 365 11:22 X 13:26 Outage Trends: By the Numbers 16:26 Get in Touch ——— For…
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Damien Garros, CEO and co-founder of OpsMill is with us once again for today’s podcast. Since we last spoke with Damien, OpsMill has emerged from stealth mode and is making progress as one of the leaders in network source of truth in the field. Today, we’ll talk through the progress Infrahub has made and get... Read more »…
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Journey through the evolution of network architecture and explore what the future might hold in this conversation with APNIC’s Chief Scientist Geoff Huston. Geoff and The Internet Report team will cover how the Internet has transformed significantly over the past four decades, scaling to meet rapidly growing demand. And they’ll also discuss how the…
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Today’s guest is Jeff Doyle, an expert in the networking industry with over 30 years of experience as a consultant, instructor, architect, author, and speaker. Eric chats with Jeff about his background and how he got into networking (spoiler: it was not a computer science degree!). The conversation explores Jeff’s current work and delves into... Re…
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Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams. Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you. CHAPTERS: 00:00 Intro 00:52 Zoom Outage 04:40 SAP Conc…
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Today we explore the current state of network automation with Chris Grundemann, a co-founder of Network Automation Forum. Chris gives the history of the Network Automation Forum and AutoCon conference, which aims to blend technology and community. He shares ideas for advancing network automation, and invites other network engineers to participate i…
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Packet loss can be bad news for network flows and customer experience. However, in our experience, NetOps teams tend to focus on major spikes in packet loss, while overlooking smaller amounts like 1 or 2%. This might be a mistake. Tune in for a deep dive into research findings suggesting that even 1% packet loss can significantly impact user experi…
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“If you don’t feel nervous in front of a challenge, you are not exponentially learning” is how today’s guest Christian Adell describes his own approach to career growth. Christian chats with us first about how he got started in IT, his various experiences in both networking and DevOps and then network automation. He leads a... Read more »…
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On today’s Network Automation Nerds, industry veteran Michael Bushong talks about lessons learned from failure. As the network industry grapples with automation and network engineers confront yet another cycle of upskilling and grinding out new certs, he warns against executives and practice leads aiming for the biggest, shiniest project. His advic…
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Go under the hood of recent service disruptions at X, Workday, and Mastercard—and explore why it’s so important to quickly (and accurately) identify the root cause of an outage. ——— CHAPTERS 00:00 Intro 00:59 X Outage 07:08 Workday Outage 11:00 Mastercard Service Disruption 14:48 By the Numbers 16:05 Get in Touch ——— For additional insights, check …
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