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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Brion Hurley from Business Performance Improvement shares his takes and thoughts on a variety of topics related to process improvement (specifically Lean and Six Sigma methods), Bursts are rapid improvement activities, so this sounded like a good word to use for these short audio clips. We'll try to keep them under 10 minutes each. Have a question? Use the Spotify app to leave us a voice message, and we might pick your question for our next episode!
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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The Go-To Physio

Dave O'Sullivan

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The Go-To Physio Podcast helps therapists differentiate themselves from other therapists by making sense of the most complex patients symptoms, effectively explain the problem & solution for complete buy in & design a bespoke step by step treatment plan for complete patient adherence while empowering your patients to build resilience that ethically increases your revenue, retention, referrals & reputation as the Go-To Therapist in your town! Dave O'Sullivan is the Current England rugby leagu ...
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MarketoApp podcast is for Growth Hackers, Digital Marketers and Product Managers. Here you'll only listen about Growth and Marketing. We believe that only to do the right marketing is not the best way to grow, it used to work way back in early days of digital marketing era. Now every channel and your audience is mature, you also need to mature your strategy to be in industry and show the growth.
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The Accord Research Alliance Podcast

The Accord Research Alliance Podcast

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The Accord Research Alliance podcast brings you short but powerful conversations with innovators who are committed to measuring what matters in Christ-Centered relief, development, and advocacy. Hosted by Nathan Mallonee and Rodney Green.
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We believe Mission and Margin is the business of healthcare. Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare. Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Exec ...
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Mayor Eric Adams’ decision to drop out of the mayoral race Sunday won’t dramatically change the shape of the contest, according to Columbia political strategist Basil Smikle. Speaking with WNYC’s Tiffany Hanssen on "All Things Considered" Sunday evening, Smikle said Adams’ poor polling meant that most of his supporters had already gravitated to oth…
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Sunday marks the last day of Major League Baseball's regular season, and the stakes are sky high for the Yankees and Mets. The Yankees have a playoff spot sewn up, but still have a chance to edge out the Toronto Blue Jays for first place in their division, which would give them a better playoff position. Meanwhile, the Mets are fighting to play ano…
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There are so many great places to eat in New York City it can be tough settling on a single spot. And few streets can seem as daunting for decision makers as MacDougal Street in Greenwich Village. Food critic Robert Sietsema has picked the 10 best places to eat on MacDougal, and they're all found on the block between Bleecker and West 3rd streets. …
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Doug Crowe discusses authoring a book in the age of AI. Doug is an accomplished author, writer’s coach, and former senior correspondent at Newswire. He first joined us way back in July 2015 on Episode 21, where we discussed his book “Author Your Brand.” Today, he specializes in helping authors and top execs navigate the intersection of AI, storytel…
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Herbs add a lot to nearly anything you can cook. But most of them don't do well in the cold, so now is the time to stock up and preserve them for the upcoming season. Amelia Tarpey, program and publicity manger for GrowNYC Greenmarkets, said fresh herbs can go from $3 to $5 per bunch right now at Greenmarkets. She talked about the many things you c…
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The third and final Manhattan casino proposal was voted down this week. Mayoral frontrunner Zohran Mamdani withdraws from a WABC town hall in protest of Jimmy Kimmel’s suspension -- until ABC put the talk show back on the air. And a report on Chuck Schumer’s night at the Met Opera. All that in this week's Politics Brief roundup.…
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On November 4th in New York City, voters will decide who will be their next mayor. Assembly member Zohran Mamdani won the Democratic primary, former Governor Andrew Cuomo and incumbent Mayor Eric Adams are both running on independent lines and Curtis Sliwa is running as the Republican nominee. Errol Louis, political anchor at "NY1", where he hosts …
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In this podcast, I share one of the articles I found from October 1992 about a government efficiency program at the State of Iowa, called Total Quality Government. I read through the article and share my thoughts about how it morphed into their modern improvement program. This article can be found at https://www.leansixsigmaforgood.com/new-tpm-mana…
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For the past 10 years, Thom Powers and Raphaela Neihausen have been hosting our Documentary of the Week here on WNYC. They are also co-founders of the DOC NYC Festival, which runs in the city every November. Now, Thom has written a new book called MONDO DOCUMENTARY. It covers more than 350 films that he presented as the documentary programmer for t…
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A New York state gaming commission is set to award up to three downstate casino licenses by the end of the year. And now, the number of active proposals is down to 6, after two proposed Manhattan casinos were rejected by local advisory committees this week. One was proposed for Times Square, the other for Hudson Yards. With more committee votes exp…
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Matty Graham, Managing Director at Ryze Labs, envisions a future where AI agents, or "digital twins," handle key financial transactions—and feels that this is a natural evolution of cryptocurrency. Listen as we explore strategies working to shape the future of AI commerce. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest…
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New Jersey Governor Phil Murphy recently signed a bill into law that would allow the composting of human bodies as an alternative to cremation and traditional burial. Families can choose to scatter or plant the soil that comes out of it or send it to local conservation sites where it’s used for reforestation or growing trees. Samantha Link is the d…
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Many of the produce you can find at New York City greenmarkets are indigenous to Latin America. Some are common pantry staples like tomatoes and potatoes. Others, you may not have reached for before like tomatillo, groundcherry and an herb called pápalo. Amelia Tarpey is a program and publicity manger for GrowNYC Greenmarkets. She shares what crops…
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Last month, Passaic County, New Jersey had at least three water main breaks. One early in the month affected about 200,000 people and left customers without water for six days. A long boil water advisory followed. Just this week in the Hudson County city, Hoboken, customers suffered through their third water main break in two weeks, also triggering…
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Call it Critical Mass for kids going to school. Every Wednesday for the last three school years, a caravan of about a dozen cyclists in green vests helps kids ride in the bike lane on Bergen Street from East New York to Downtown Brooklyn. The adults provide a safeguard between vehicles and the kids in the bike lane, who are headed to school in the …
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Last fall, New York City was awash in sea foam green when the New York Liberty secured their first ever WNBA championship and a victory parade down the Canyon of Heroes in Manhattan. The team’s quest to repeat begins on Sunday. The Liberty will be in Phoenix to start their first round playoff series against the Mercury. Sports reporter Priya Desai …
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New York City has a serious affordable housing shortage, but thousands of low-cost units are sitting empty. It's called warehousing and it gets people's blood boiling. In 2023, Mayor Adams stepped in with a solution: The city would pay property owners up to $25,000 to put the rent-stabilized apartments back on the market. But two and a half years l…
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Sunny Singh, founder of Adobo Fresh Burrito Franchising, talks about success in “boring” businesses and some practical insights about the business of franchising and investing in restaurants. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do you want to advertise on the …
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Some New Yorkers say new federal restrictions on the COVID-19 vaccine have sowed confusion about who can get the vaccine. A new executive order from Governor Hochul permits pharmacies to broadly administer COVID vaccines, but that hasn’t answered all the questions. New York State Health Commissioner James McDonald talked with WNYC's Sean Carlson to…
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Fall is just around the corner. You can feel it in the air, and you can see it at your local market. Amelia Tarpey is a program and publicity manger for GrowNYC Greenmarkets. This week on "In Season," she said it's time to get excited for grape season. Grapes can be found in season year round depending on the variety. But in New York, peak grape se…
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This weekend, Brooklyn's Prospect Park is hosting a celebration of Lenape life and culture with the Second United Lenape/Lŭnaapeew Nations Pow Wow. Brent Stonefish is a co-founder of the Éenda-Lŭnaapeewáhkiing Collective. They're partnering with the Prospect Park Alliance and the American Indian Community House to put the event on. Stonefish spoke …
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Manhattan’s Chinatown was just blocks away from the World Trade Center when the twin towers fell on September 11th 2001. In the months and years following the attacks, Chinatown’s communities dealt with declining tourism, business closures and health concerns. Margaret Chin is a sociology professor at Hunter College. Jacob Chin is a retired FDNY li…
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Farmstands across New York City are starting to phase out summer produce to make way for the fall harvest, so you may be searching for what to do with all the eggplant, green beans and summer squash the markets have left. This Friday at the Union Square Greenmarket, GrowNYC is hosting a free fermentation fest for the ins and outs of preserving food…
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WNYC's Community Partnerships Desk regularly partners with the nonprofit Street Lab to highlight stories from neighborhoods across New York City. We recently stationed ourselves on 109th Avenue in South Jamaica, Queens. Here's some of what we heard. The following transcript has been lightly edited for clarity. Nicholas Haskins: "I'm 70 years old an…
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Shakespeare in the Park wraps up for the season this weekend [final performances Sunday]. That means the line that snakes around Central Park the morning before each show is also coming to an end. For the eclectic mix of New Yorkers and tourists hoping to score tickets…the suspenseful wait is half the fun. WNYC’s Samantha Max reports.…
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New York City is struggling to keep enough ambulance workers on the streets, and that’s impacting how long New Yorkers have to wait to get emergency medical attention when they call 911. Turnover is hitting record highs, and it comes as EMS workers are going on their third year without a contract. That's according to Anthony Almojera, an FDNY EMS l…
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While school bus companies can be penalized for persistently getting kids to school late, the education department relies on those companies to self-report delays and other issues. The result, a Gothamist analysis found, is that city officials do not have accurate figures on the extent of school bus delays that cut into students’ instructional time…
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Sunday, Sept. 7 marks the first day of regular season play for both of our local NFL teams. Recent years have not been kind to the Jets or the Giants, but some believe this season offers glimmers of hope for long-suffering fans. Sports reporter Priya Desai joins Weekend Edition host David Furst for a preview and also wraps up this year's U.S. Open …
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It's September. Time for students to head back to school and for voters to remember there's an election coming up. One of the most closely watched races in the nation is the battle for the governor's seat in New Jersey, between Democrat Mikie Sherrill and Republican Jack Ciattarelli. Charles Stile, political columnist at The Record and northjersey.…
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Karen Hastie traded a quiet retirement after running a successful retail business for over 30 years for the thrill of launching a tech startup at age 60. She founded the Chamber Perks App to help local businesses grow. Listen as Karen shares some practical strategies to build success as a late-in-life entrepreneur. Host, Kevin Craine Do you want to…
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Summer produce is starting to phase out, but there's still plenty of cucumbers at farmstands across the city. From Kirby to Persian to American Slicing, cucumbers are versatile, cheap and some can, of course, be pickled and preserved. Amelia Tarpey is a program and publicity manger for GrowNYC Greenmarkets. She says cucumbers are priced at around $…
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Richard Caroll Jr. thought his Harlem apartment was a great deal when he moved in in 2004. The artist said the natural light that spilled in through the living room windows made for a perfect painting studio. The rent was technically $2,000 a month, but the landlord let him pay $1,200, according to court records. Carroll said there were no glaring …
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New York City Restaurant Week has become a staple of the city’s dining scene since it debut more than 30 years ago. Now, the city’s first Curbside Restaurant Week is starting this Friday, where you can enjoy discounts and special treats at 38 participating establishments with city-sanctioned outdoor dining sheds. The city recently restricted its pa…
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New York City public school students will soon no longer have processed meats as a part of their school lunches. The same goes for meals served in shelters, jails, public hospitals and other city agencies. The changes are the result of a recent update to the city’s health food standards, which will also restrict artificial colors and certain sweete…
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