Best Net Promoter Score Podcasts (2025)

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020. Airport queue hack. Perfect pizza photos. Aggressive punctuation? Net Promoter Score explainer. 13:47

Play Pause

30d ago13:47

13:47

On this week's show…….Surprise! No video! Our software ate one of our streams, so while we recovered it from a backup it is audio only this week. Normal programming resumes next week. Net Promoter Score : Old hat or tried and true? Cutting the South East Asian airport queue with an APEC card. Or use the online visa systems wherever possible. Listen…

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How AI is Transforming the Acquisition and Operations of Small Businesses 1:01:23

2h ago1:01:23

1:01:23

This episode is brough to you by System Six, an outsourced finance, accounting, and tax partner to over 300 businesses nationwide * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you b…

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024. Package delivery fail. When to change your signature. Igloo tutorial. Can I thank you enough? 11:48

12h ago11:48

11:48

- Richard unloads. When a package delivery goes bad ! 📦 - That time Richard changed his signature then tried to buy a house... - How to build an igloo. 🧊 - What does it mean to say “I cant thank you enough”? Send us a text by clicking here Join the WhatsApp inner sanctum for early access to all episodes as they drop and share feedback straight to u…

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Strategies for High-Stakes Negotiations 24:56

22m ago24:56

24:56

Andres Lares talks about his book, co-authored with Jeff Cochran and Shaun Digan, "Persuade" and a four step process to influence people and decisions. Andres is Managing Partner at the Shapiro Negotiations Institute and a guest lecturer at Johns Hopkins University. He coaches high-stakes negotiations for the NFL and NBA, as well as in business sec…

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Ep. 258: Charlon McIntosh & Melissa Pint | Accountability is the Product at Frontier: "We Didn't Do Interesting. We Did Effective." 47:35

8d ago47:35

47:35

Episode 258: How did two new leaders turn angry customer calls into executive promises to earn customer trust and advocacy? Charlon McIntosh, Chief Customer Operations Officer, and Melissa Pint, Chief Digital Information Officer, both joined Frontier Communications on the same day in 2021. At the time, Frontier faced both bankruptcy and a reputatio…

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023. Email scams. Decluttering your mind. Credit Card Insurance. Should mates get reminder messages? 13:04

24h ago13:04

13:04

Are email scam amounts getting bigger ? Wise words from James Clear on decluttering your mind. Credit card travel insurance. www.finder.com.au Should you send mates reminder texts for catch ups ? Ben gets into trouble anyway .. Send us a text by clicking here Join the WhatsApp inner sanctum for early access to all episodes as they drop and share fe…

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How To Thrive Under Fear-Based Leaders 22:46

5d ago22:46

22:46

Kate Lowry discusses her book "Unbreakable" and how to thrive under fear-based leaders. Kate is a Silicon Valley veteran, CEO coach, and a venture capitalist. She has worked with high-pressure organizations like McKinsey and Meta. Kate explores how to thrive in environments dominated by intimidation. Host, Kevin Craine Do you want to be a guest? ht…

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Technical Debt: What it is, How Much of it You Can Live With, and How to Incorporate it into an Investment Thesis 1:26:21

12d ago1:26:21

1:26:21

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠⁠⁠oulay, the industry standa…

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Ep. 257: John Finley | Stop Chasing Surveys: How to Earn the Next Customer Choice 13:56

7d ago13:56

13:56

Episode 257: How do you earn the next banking customer's loyalty, one moment at a time? Focus on what customers choose, and why. According to John Finley, head of marketing, technology, and innovation at BMO, a bank operating across North America, customer loyalty shifts with context. His team takes signals—what customers say—and wires them back in…

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022. Celebrating mates. Ice baths 101. Tea bag mastery. Gen Z punctuation feedback. Bagging Bananas. 13:44

9d ago13:44

13:44

How great are mates ! Ice baths : Richard is all in .. literally !! 🥶🛁 2 vs 4 wheel carry on bags. Best tea bag techniques. Ben's daughter sets the record straight on punctuation. Banana bagging ! Harmless pass time or turtle slaying ? Send us a text by clicking here Join the WhatsApp inner sanctum for early access to all episodes as they drop and …

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How to Predict Packaging that Sells 22:54

12d ago22:54

22:54

Matt Salem talks about his book, co-authored with Alex Hunt, unPACKED: Predict Packaging That Sells, and the behavioral science of decision-making. Matt is SVP at Behaviorally, a market-research and data intelligence firm that helps organizations understand what drives consumer choice. Host, Kevin Craine Do you want to be a guest? https://Everyday-…

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021. Overthinking phone notifications. Airport X-rays. What exactly is “the least I can do”? 12:25

15d ago12:25

12:25

WhatsApp blue ticks. On or off? Rawdogging ? 🤷‍♂️ 😂 Wet hair in airport scanners.. Washing management long trips vs short ones. KH in Darwin - Thanks for reaching out and keep up the amazing work. 💕 Its the least i can do .. Really ?? Send us a text by clicking here Join the WhatsApp inner sanctum for early access to all episodes as they drop and s…

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E130: The Importance of Process Logs in Problem Solving 6:15

23d ago6:15

6:15

In this podcast, I share details about a tool that I call "Process Log" but maybe you've heard it called something else. It's an approach to documenting changes, observations and other activities that happen in a work area on a daily basis, so you can reference them in the future. I also recommended checking out the Root Cause Analysis course, wher…

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Announcing the Launch of Mineola Fund II 1:11

22d ago1:11

1:11

In 2022, we launched Mineola’s first fund to help entrepreneurs navigate the tactical, commercial, and personal challenges that are an inevitable part of the acquisition entrepreneurship journey. Almost four years later, we’re excited to continue this work through Mineola Fund II. Playing a small role in helping people realize their entrepreneurial…

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The Branding Power of Neuroscience and Emotional Insights 22:47

24d ago22:47

22:47

Kevin Perlmutter talks about his book "Brand Desire" and ways to harness the power of neuroscience and emotional insights to create deeper, more meaningful brand connections. Kevin is the founder of Limbic Brand Evolution and a leading expert in emotional brand strategy. Listen for three action items you can use today. Host, Kevin Craine Do you wan…

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Strategies to Maximize your Revenue Potential 21:40

26d ago21:40

21:40

Amy Osmond Cook talks about her book The RevOps Advantage and how to maximize your revenue potential. Amy is the co-founder and Chief Marketing Officer of Fullcast – a RevOps platform for planning and executing go-to-market strategies. She's an expert in aligning marketing, sales, and operations for strategic growth. Listen for three action items y…

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E129: History of Lean (part of new LSS White Belt course) 9:23

21d ago9:23

9:23

In this podcast, I share a module from the new Lean Six Sigma White Belt course I have recently released for free on the LeanSixSigmaEcosystem.com platform. This module describes a quick history of Lean (or Toyota Production System) and how it evolved from the US to Japan and back to the US. You can sign up for the free course at https://www.leansi…

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Stress, Panic Attacks, Debilitating Anxiety, and a $170M Exit: iContact Founder Aaron Houghton 1:17:43

26d ago1:17:43

1:17:43

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Dilige…

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Emotional Resilience in Business 20:52

26d ago20:52

20:52

Dr. Robin Hills talks about his book "The Authority Guide to Emotional Resilience in Business" where he shares some important strategies for building resilience and leading more effectively through the power of emotional intelligence. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA…

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019. Lime Review? Foreign Currency Tips. Reverse Searing Revisited. Apple Automatic updates are…not! 12:52

1M ago12:52

12:52

Richard's Lime bike/scooter review fail. Currency management - Ben’s give and go vs Richard’s Jason Bourne. Is Ben finally off the hook on snorkels? Restauranteur AJ writes in: “By searing first Richard has failed to put the reverse in reverse searing.” First time reverse searers LG & SG write in with a request for more details. Thanks everyone for…

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BOH#73 How Carteret County, NC cut overdose deaths by 80% and overdose-related ER visits by 50% 31:25

1M ago31:25

31:25

Carteret County is a coastal North Carolina community of approx 70,000 residents which swells to 200,000 during the summer beach season. Carteret had a big overdose problem, ranked in the worst quintile in North Carolina.That's where Consolidated Health and Human Services Director Dr. Randall Williams and Post Overdose Response Team Manager Brook L…

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Business Strategies Following The Fed Rate Cut 20:32

1M ago20:32

20:32

Paul Cheetham discusses strategies for businesses following the Federal Reserve's recent interest rate cut. Paul is the CEO and founder of Vanla Group, a business advisory firm serving small- and mid-sized companies. He is an expert in M&A, business valuation and growth strategies. Listen for three action items you can use today. Host, Kevin Craine…

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What Good Leaders Can Learn From Bad Bosses 26:38

1M ago26:38

26:38

Mita Mallick talks about her book The Devil Emails at Midnight." Mita is a Wall St. Journal and USA Today bestselling author, a contributor to Harvard Business Review, and an authority on inclusive leadership and workplace culture. Listen as she examines what good leaders can learn from bad bosses. Host, Kevin Craine Do you want to be a guest? http…

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Rob Markey: Creator of the Net Promoter Score and Founder of Bain's Global Customer Strategy Practice 1:19:35

1M ago1:19:35

1:19:35

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠⁠oulay, the industry standard …

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018 - Reverse searing steaks. Overseas taxi tips. Best Souvenirs. How late is too late to mow lawns? 13:16

1M ago13:16

13:16

Richard murders a steak while trialling reverse searing without any idea .. but does it work out ok anyhow 🤷‍♂️ Taxis and transfers. We have a Bali recommendation but does it play in other countries ? Are souvenirs a massive yes or a hard no ? And if yes what ? A listener asks - What's up with your podcast music ? Does Ben really not know the neigh…

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Authoring a Book in the Age of AI 26:24

1M ago26:24

26:24

Doug Crowe discusses authoring a book in the age of AI. Doug is an accomplished author, writer's coach, and former senior correspondent at Newswire. He first joined us way back in July 2015 on Episode 21, where we discussed his book "Author Your Brand." Today, he specializes in helping authors and top execs navigate the intersection of AI, storytel…

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017 - The 4 life filters. Should we carry food on planes? Fighting bed bugs. What are the best pizza toppings? 13:47

2M ago13:47

13:47

This episode trials a concept never used before in the bravo charlie club We discuss more on the topic of “You are the average of the five people you spend the most time with”, with help from Mark Manson. What filters are you using? Pro 'food allergy' tips, that benefit everyone & save you cash. A listener writes in with 'The 30 second bedbug test'…

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E128: TQM at the State of Iowa began in 1992? 12:35

2M ago12:35

12:35

In this podcast, I share one of the articles I found from October 1992 about a government efficiency program at the State of Iowa, called Total Quality Government. I read through the article and share my thoughts about how it morphed into their modern improvement program. This article can be found at https://www.leansixsigmaforgood.com/new-tpm-mana…

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The Future of AI Commerce 22:30

2M ago22:30

22:30

Matty Graham, Managing Director at Ryze Labs, envisions a future where AI agents, or "digital twins," handle key financial transactions—and feels that this is a natural evolution of cryptocurrency. Listen as we explore strategies working to shape the future of AI commerce. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest…

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Building Better CEOs: Lessons From a Veteran Executive Coach 1:10:52

2M ago1:10:52

1:10:52

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence…

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016 - Am I really the average of “those” five people? An overseas safety story and unpacking money can’t buy experiences. 13:01

2M ago13:01

13:01

Am I really the average of my five closest friends? Ben’s daughter navigates a suspicious stranger interaction while overseas. How Richard handles washing while travelling Some surprising listener feedback is delivered What exactly is a money can’t buy experience? Send us a text by clicking here Join the WhatsApp inner sanctum for early access to a…

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The Business of Restaurant Franchising 18:00

2M ago18:00

18:00

Sunny Singh, founder of Adobo Fresh Burrito Franchising, talks about success in "boring" businesses and some practical insights about the business of franchising and investing in restaurants. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do you want to advertise on the …

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015 - Explaining the self help industry, what you don’t travel without and how much of your neighbour’s lawn should you mow? 14:06

2M ago14:06

14:06

• Richard simplifies the self-help industry down to one powerful principle. • Travel rituals revealed: Richard always packs tea bags while Ben shares the background behind why he always buys jelly beans upon landing • Listener feedback re-raises the great snorkel debate and airplane window seat etiquette is dissected. • The conundrum unpacks how mu…

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Build Success as a Late-in-Life Entrepreneur 18:14

2M ago18:14

18:14

Karen Hastie traded a quiet retirement after running a successful retail business for over 30 years for the thrill of launching a tech startup at age 60. She founded the Chamber Perks App to help local businesses grow. Listen as Karen shares some practical strategies to build success as a late-in-life entrepreneur. Host, Kevin Craine Do you want to…

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E127: What is Lean Coffee and Unconferences? 7:58

2M ago7:58

7:58

In this podcast, I share a short presentation I gave about the concept of Lean Coffee this week. It is an informal meeting structure where participants brainstorm topics and vote on what gets discussed. An alternative to spending time planning and guessing what people want to talk about or learn.I also explain how it differs but is similar to an un…

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Ep. 256: Mike Milliron | "We Made It Cool to Care": From CX Resistance to Results 11:39

2M ago11:39

11:39

Episode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard. At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the launch of a centralized experience team. "Not interested," said everyone from athletics, academics, ath…

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014 - What's in the middle of Australia? We've done all those dumb things (shout out to Paul Kelly!) 13:44

2M ago13:44

13:44

From racing bikes in the Australian outback to accidentally moving countries, we share the strange paths life sometimes takes. Richard's recent adventure racing through the desert corrugations of Alice Springs Ben accidentally moved to Canada for nine months Using Uber as a courier service to retrieve forgotten items from hotels Here's the link: ht…

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Establishing a Rhythm for Business Success 27:10

2M ago27:10

27:10

Jonathan Escobar Marin discusses his book "Lead To Beat" and how organizations can develop a steady rhythm of execution and evolution to stay ahead of change. Jonathan is CEO of ActioGlobal, management consulting firm that specializes in guiding organizations through digital and cultural transformation. Host, Kevin Craine Do you want to be a guest?…

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Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI 9:37

3M ago9:37

9:37

Send us a text Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of maintaining a human touch in customer experience, and strategies to avoid the dreaded “tech for tech…

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The Acquisition Entrepreneur and Mental Health 32:12

2M ago32:12

32:12

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠oulay, the industry standard for…

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013 - Beyond Netflix: The YouTube Revolution. Paris Metro Secrets, AI personas and expiry dates on dental floss 12:49

3M ago12:49

12:49

Ever wondered if you're getting the most bang for your buck from your streaming subscriptions? This week's episode might change how you view your entertainment options entirely. We uncover the surprising truth that YouTube has actually dethroned Netflix and Amazon Prime as the world's most-watched streaming platform – and for good reason. The secre…

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Lessons from 42 Years Winning (and Losing) in Business 23:53

3M ago23:53

23:53

Phillip Cantrell talks about his book "Failing My Way to Success" and lessons from 42 years winning (and losing) in business. Phillip is an entrepreneur and business strategist and an expert building and leading companies in real estate and other multiple industries. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do yo…

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Ep. 255: Jason Guardino and Karen San | How Turning 18 Can Break Your Relationship With Healthcare 20:54

3M ago20:54

20:54

Episode 255: One of healthcare's biggest blind spots? When patients turn 18. It's the moment they age out of pediatrics and fall headfirst into a system designed to prioritize older, sicker adults. Physicians, stretched thin, reserve energy for complex cases, giving young adults shorter visits and less attention. That means early signs of medical t…

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012 - Living Eulogies, Hydration, and Amazon's Oversharing: Modern Life Unpacked 13:14

3M ago13:14

13:14

Death, hydration, and notification overload might seem like an unlikely trio, but they weave together perfectly in this episode as we navigate the contradictions of modern life. We kick off with a powerful quote that stops us in our tracks: "The tragedy of modern man is he spends more time optimizing what is on his CV than what is in his eulogy." T…

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Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys 9:17

3M ago9:17

9:17

Send us a text Ready to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touch. From the bustling cultural tapestry of Edinburgh’s Fringe Festival to personal tales of rock climb…