Best Net Promoter Score Podcasts (2025)

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020. Airport queue hack. Perfect pizza photos. Aggressive punctuation? Net Promoter Score explainer. 13:47

Play Pause

24h ago13:47

13:47

On this week's show…….Surprise! No video! Our software ate one of our streams, so while we recovered it from a backup it is audio only this week. Normal programming resumes next week. Net Promoter Score : Old hat or tried and true? Cutting the South East Asian airport queue with an APEC card. Or use the online visa systems wherever possible. Listen…

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Rob Markey: Creator of the Net Promoter Score and Founder of Bain's Global Customer Strategy Practice 1:19:35

14d ago1:19:35

1:19:35

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠⁠oulay, the industry standard …

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Strategies to Maximize your Revenue Potential 21:40

33m ago21:40

21:40

Amy Osmond Cook talks about her book The RevOps Advantage and how to maximize your revenue potential. Amy is the co-founder and Chief Marketing Officer of Fullcast – a RevOps platform for planning and executing go-to-market strategies. She’s an expert in aligning marketing, sales, and operations for strategic growth. Listen for three action items y…

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E129: History of Lean (part of new LSS White Belt course) 9:23

2h ago9:23

9:23

In this podcast, I share a module from the new Lean Six Sigma White Belt course I have recently released for free on the LeanSixSigmaEcosystem.com platform. This module describes a quick history of Lean (or Toyota Production System) and how it evolved from the US to Japan and back to the US. You can sign up for the free course at https://www.leansi…

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Stress, Panic Attacks, Debilitating Anxiety, and a $170M Exit: iContact Founder Aaron Houghton 1:17:43

4h ago1:17:43

1:17:43

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Dilige…

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Emotional Resilience in Business 20:52

5d ago20:52

20:52

Dr. Robin Hills talks about his book “The Authority Guide to Emotional Resilience in Business” where he shares some important strategies for building resilience and leading more effectively through the power of emotional intelligence. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA…

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019. Lime Review? Foreign Currency Tips. Reverse Searing Revisited. Apple Automatic updates are…not! 12:52

8d ago12:52

12:52

Richard's Lime bike/scooter review fail. Currency management - Ben’s give and go vs Richard’s Jason Bourne. Is Ben finally off the hook on snorkels? Restauranteur AJ writes in: “By searing first Richard has failed to put the reverse in reverse searing.” First time reverse searers LG & SG write in with a request for more details. Thanks everyone for…

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BOH#73 How Carteret County, NC cut overdose deaths by 80% and overdose-related ER visits by 50% 31:25

10d ago31:25

31:25

By Matthew Hanis

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Business Strategies Following The Fed Rate Cut 20:32

9d ago20:32

20:32

By Kevin Craine

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What Good Leaders Can Learn From Bad Bosses 26:38

12d ago26:38

26:38

Mita Mallick talks about her book The Devil Emails at Midnight.” Mita is a Wall St. Journal and USA Today bestselling author, a contributor to Harvard Business Review, and an authority on inclusive leadership and workplace culture. Listen as she examines what good leaders can learn from bad bosses. Host, Kevin Craine Do you want to be a guest? http…

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018 - Reverse searing steaks. Overseas taxi tips. Best Souvenirs. How late is too late to mow lawns? 13:16

19d ago13:16

13:16

Richard murders a steak while trialling reverse searing without any idea .. but does it work out ok anyhow 🤷‍♂️ Taxis and transfers. We have a Bali recommendation but does it play in other countries ? Are souvenirs a massive yes or a hard no ? And if yes what ? A listener asks - What's up with your podcast music ? Does Ben really not know the neigh…

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Authoring a Book in the Age of AI 26:24

19d ago26:24

26:24

Doug Crowe discusses authoring a book in the age of AI. Doug is an accomplished author, writer’s coach, and former senior correspondent at Newswire. He first joined us way back in July 2015 on Episode 21, where we discussed his book “Author Your Brand.” Today, he specializes in helping authors and top execs navigate the intersection of AI, storytel…

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017 - The 4 life filters. Should we carry food on planes? Fighting bed bugs. What are the best pizza toppings? 13:47

26d ago13:47

13:47

This episode trials a concept never used before in the bravo charlie club We discuss more on the topic of “You are the average of the five people you spend the most time with”, with help from Mark Manson. What filters are you using? Pro 'food allergy' tips, that benefit everyone & save you cash. A listener writes in with 'The 30 second bedbug test'…

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E128: TQM at the State of Iowa began in 1992? 12:35

26d ago12:35

12:35

In this podcast, I share one of the articles I found from October 1992 about a government efficiency program at the State of Iowa, called Total Quality Government. I read through the article and share my thoughts about how it morphed into their modern improvement program. This article can be found at https://www.leansixsigmaforgood.com/new-tpm-mana…

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The Future of AI Commerce 22:30

26d ago22:30

22:30

Matty Graham, Managing Director at Ryze Labs, envisions a future where AI agents, or "digital twins," handle key financial transactions—and feels that this is a natural evolution of cryptocurrency. Listen as we explore strategies working to shape the future of AI commerce. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest…

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Building Better CEOs: Lessons From a Veteran Executive Coach 1:10:52

1M ago1:10:52

1:10:52

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence…

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016 - Am I really the average of “those” five people? An overseas safety story and unpacking money can’t buy experiences. 13:01

1M ago13:01

13:01

Am I really the average of my five closest friends? Ben’s daughter navigates a suspicious stranger interaction while overseas. How Richard handles washing while travelling Some surprising listener feedback is delivered What exactly is a money can’t buy experience? Send us a text by clicking here Join the WhatsApp inner sanctum for early access to a…

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The Business of Restaurant Franchising 18:00

1M ago18:00

18:00

Sunny Singh, founder of Adobo Fresh Burrito Franchising, talks about success in “boring” businesses and some practical insights about the business of franchising and investing in restaurants. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do you want to advertise on the …

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015 - Explaining the self help industry, what you don’t travel without and how much of your neighbour’s lawn should you mow? 14:06

1M ago14:06

14:06

• Richard simplifies the self-help industry down to one powerful principle. • Travel rituals revealed: Richard always packs tea bags while Ben shares the background behind why he always buys jelly beans upon landing • Listener feedback re-raises the great snorkel debate and airplane window seat etiquette is dissected. • The conundrum unpacks how mu…

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Build Success as a Late-in-Life Entrepreneur 18:14

1M ago18:14

18:14

Karen Hastie traded a quiet retirement after running a successful retail business for over 30 years for the thrill of launching a tech startup at age 60. She founded the Chamber Perks App to help local businesses grow. Listen as Karen shares some practical strategies to build success as a late-in-life entrepreneur. Host, Kevin Craine Do you want to…

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E127: What is Lean Coffee and Unconferences? 7:58

2M ago7:58

7:58

In this podcast, I share a short presentation I gave about the concept of Lean Coffee this week. It is an informal meeting structure where participants brainstorm topics and vote on what gets discussed. An alternative to spending time planning and guessing what people want to talk about or learn.I also explain how it differs but is similar to an un…

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Ep. 256: Mike Milliron | “We Made It Cool to Care”: From CX Resistance to Results 11:39

2M ago11:39

11:39

Episode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard. At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the launch of a centralized experience team. “Not interested,” said everyone from athletics, academics, ath…

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014 - What's in the middle of Australia? We've done all those dumb things (shout out to Paul Kelly!) 13:44

2M ago13:44

13:44

From racing bikes in the Australian outback to accidentally moving countries, we share the strange paths life sometimes takes. Richard's recent adventure racing through the desert corrugations of Alice Springs Ben accidentally moved to Canada for nine months Using Uber as a courier service to retrieve forgotten items from hotels Here's the link: ht…

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Establishing a Rhythm for Business Success 27:10

2M ago27:10

27:10

Jonathan Escobar Marin discusses his book “Lead To Beat” and how organizations can develop a steady rhythm of execution and evolution to stay ahead of change. Jonathan is CEO of ActioGlobal, management consulting firm that specializes in guiding organizations through digital and cultural transformation. Host, Kevin Craine Do you want to be a guest?…

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Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI 9:37

2M ago9:37

9:37

Send us a text Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of maintaining a human touch in customer experience, and strategies to avoid the dreaded “tech for tech…

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The Acquisition Entrepreneur and Mental Health 32:12

2M ago32:12

32:12

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠⁠oulay, the industry standard for…

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013 - Beyond Netflix: The YouTube Revolution. Paris Metro Secrets, AI personas and expiry dates on dental floss 12:49

2M ago12:49

12:49

Ever wondered if you're getting the most bang for your buck from your streaming subscriptions? This week's episode might change how you view your entertainment options entirely. We uncover the surprising truth that YouTube has actually dethroned Netflix and Amazon Prime as the world's most-watched streaming platform – and for good reason. The secre…

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Lessons from 42 Years Winning (and Losing) in Business 23:53

2M ago23:53

23:53

Phillip Cantrell talks about his book “Failing My Way to Success” and lessons from 42 years winning (and losing) in business. Phillip is an entrepreneur and business strategist and an expert building and leading companies in real estate and other multiple industries. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do yo…

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Ep. 255: Jason Guardino and Karen San | How Turning 18 Can Break Your Relationship With Healthcare 20:54

2M ago20:54

20:54

Episode 255: One of healthcare’s biggest blind spots? When patients turn 18. It’s the moment they age out of pediatrics and fall headfirst into a system designed to prioritize older, sicker adults. Physicians, stretched thin, reserve energy for complex cases, giving young adults shorter visits and less attention. That means early signs of medical t…

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012 - Living Eulogies, Hydration, and Amazon's Oversharing: Modern Life Unpacked 13:14

2M ago13:14

13:14

Death, hydration, and notification overload might seem like an unlikely trio, but they weave together perfectly in this episode as we navigate the contradictions of modern life. We kick off with a powerful quote that stops us in our tracks: "The tragedy of modern man is he spends more time optimizing what is on his CV than what is in his eulogy." T…

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Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys 9:17

2M ago9:17

9:17

Send us a text Ready to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touch. From the bustling cultural tapestry of Edinburgh’s Fringe Festival to personal tales of rock climb…

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E126: Intro to Nonparametric Statistics (Part 2 of 2) 5:54

2M ago5:54

5:54

In this podcast, I share the second section of a course I'm creating for ⁠Lean Six Sigma Ecosystem⁠ called "Nonparametric Statistics" Nonparametrics are an alternative way of analyzing data, but instead of using means and standard deviations traditionally taught in Green Belt and Black Belt classes, it uses median and quartiles or percentiles. The …

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What Leaders Need to Know to Promote Change and Innovation 24:37

2M ago24:37

24:37

Oscar Amundsen discusses his book “How to Become a Dream Organization,” and principles leaders can use to drive meaningful change and build a culture of trust, engagement, and innovation. Oscar is a Professor of Organization Studies at the Norwegian University of Science and Technology. Listen for three action items you can use today. Host, Kevin C…

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Evaluating Customer Retention in Recurring Revenue Businesses: With Craig Zingerline 1:16:10

2M ago1:16:10

1:16:10

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠Boulay, the industry standard for Quality of Earnings, tax, and audit services, serving search fund entrepreneurs for 20+ years⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Pr…

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Ep. 254: Gurdeep Pall | The Internet Side of the AI Battle: Why Walled Gardens Fail 14:34

2M ago14:34

14:34

Episode 254: What if the future of AI in customer experience is built not by giant platforms but by small, reusable, open source AI agents? Gurdeep Pall, President of AI Strategy at Qualtrics, believes open, modular AI agents will outmaneuver big tech’s locked-down systems. In this conversation from the X4 Summit, Gurdeep argues that “experience ag…

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011 - Digital Mindfulness: Navigating Notifications, Journals and $3,500 Cat Dentistry 13:30

2M ago13:30

13:30

In the Fully Awake Project, we set about exploring whether phone notifications should be on or off, and share our minimalist approaches to home screen organisation and journaling systems. We debate the merits of spending $3,500 on cat dental surgery and question if men really have any say in such household decisions. • Keeping phone notifications o…

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Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling 8:14

2M ago8:14

8:14

Send us a text Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins Roman Trebon to deliver a masterclass on how real, actionable data combined with firsthand customer stories can transform your CX from good to unforgetta…

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E125: Intro to Nonparametric Statistics (Part 1 of 2) 7:29

2M ago7:29

7:29

In this podcast, I share the first two sections of a course I'm creating for Lean Six Sigma Ecosystem called "Nonparametric Statistics" Nonparametrics are an alternative way of analyzing data, but instead of using means and standard deviations traditionally taught in Green Belt and Black Belt classes, it uses median and quartiles or percentiles. Th…

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Business Owner's Guide to Selling to Private Equity 24:09

2M ago24:09

24:09

Alexis Sikorsky discusses his book “Cashing Out: The Business Owner's Guide to Selling to Private Equity.” Alexis is an entrepreneur, investor, and an expert in scaling businesses and navigating successful private equity exits. After selling his own company for nine-figures, he now helps founders and CEOs maximize their company’s value and prepare …

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010 - How do you encourage kids to invest? Making your hotel room a sanctuary. Should we have to re-sit driving tests. 12:53

2M ago12:53

12:53

Richard and Ben discuss how they encourage their children to invest. Ben shares exactly how listeners would know if they are in a hotel room that he has been in before. A listener follows up on the oil in non-stick pans conundrum with a great tip! And in this week’s conundrum we ask whether we shold be required to re-sit driving tests. Finally, Ric…

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Ep. 253: Mathieu Staniulis & Séverine Clairet | Blinded by Pride: Inside a 125-Year-Old Co-Op’s Return to Customer-Centricity 24:44

3M ago24:44

24:44

Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked a painful truth: Members no longer saw it as customer-centric. The organization believed its cooperat…

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Mastering the Self-Directed IRA 28:58

3M ago28:58

28:58

Adam Bergman talks about his book “Mastering the Self-Directed IRA.” Adam is the founder of IRA Financial and an expert in self-directed retirement plans. Adam specializes in alternative assets like real estate, crypto, and private equity. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyda…

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Rethinking Asset Intensity in Search Fund Acquisitions 10:57

3M ago10:57

10:57

This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Oberle Risk Strategies⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: Insurance Broker and Insurance Due Diligence Provider for Search Funds and Other Small-to-Medium-Sized Businesses⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ * This episode is brought to you by ⁠⁠⁠B⁠⁠⁠⁠⁠oulay, the industry standard for Qu…

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009 - The most satisfying sound in the world, Saving files on your desktop computer, Business Expense Claim tips and the drawer of old IT cables. 15:20

3M ago15:20

15:20

Richard and Ben unpack their most satisfying sound in the world, discuss why we even bother saving files on our desktops, share business expense claim hacks, offer book recommendations to a listener and ask what do you do with all those IT cables you'll never use. Ben promised a link to Matthew McConaughey's book also (no affiliation or commissions…

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Unlocking Humanity in the Age of AI 29:47

3M ago29:47

29:47

Faisal Hoque talks about his book “Transcend: Unlocking Humanity in the Age of AI.” Faisal is a leading technologist, transformation expert, and bestselling author of ten award-winning books. He is the founder of NextChapter and has worked with top organizations like MasterCard, IBM, and the U.S. Department of Defense. His book “Lift” was a #1 Wall…

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Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation 22:24

3M ago22:24

22:24

Send us a text How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facing every organization: creating robust AI oversight that moves at the speed of business. From shocking federal court rulings that could force AI companie…