A look back at the world of forgotten media
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Minidisc Podcasts
A music podcast for normal people. We do indie.
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/ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the ...
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Mark is joined by Christina, Cheyenne and Lydia to discuss this classic show! Part 2 is coming next week! ***Video to come this week! The post Anne of Green Gables Part 1 (1985) first appeared on VHS Rewind!.By VHS Rewind!
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We Discuss the November 1977 HBO Guide! GO read it yourself!https://archive.org/details/hboguide-197711/mode/2up *From time to time we will release a video companion to each episode….go check it out here: https://rumble.com/v72cta4-we-read-through-the-november-1977-hbo-guide-for-vhs-rewind.html The post We Discuss the November 1977 HBO Guide! first…
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As Jennifer Lopez famously stated in that golden turkey, GIGLI: “Its turkey time. Gobble, Gobble.” (Relive the experience here: https://www.youtube.com/watch?v=wCQEs4uXbSc) Yes, its Turkey Time once again and VHS Rewind is back with its Thanksgiving way-back machine: in this episode, we taking you back in time to relive the 1991 Thanksgiving Day Pa…
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Pioneer 2025 Product Keynote: Fin 3 and Customer Agent
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59:07Catch up on all the big announcements from the Product Keynote at Pioneer, our in-person summit hosted in New York City on October 9. Eoghan McCabe, Founder and CEO, and Paul Adams, Chief Product Officer, share the latest in Intercom’s AI innovation – including the launch of Fin 3 and our vision for the future of Fin as a Customer Agent. Watch this…
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Convergence and Transformation in the Post-AI World – Pioneer 2025
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20:11Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, explores how AI is transforming not just products and interfaces, but entire companies. He shares his vision for how AI will act as a powerful, convergent force – collapsing boundaries between tools, teams, and functions – and what that means for the future of work and customer experie…
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Welcome back! Chris and I are relaunching VHS Rewind with a “CoreyGeddon”! We are diving deep into the works of Corey Feldman and will not be stopped! To start the fun off we discuss the often forgotten classic, Meatballs 4 from 1992! “When the wealthy and scheming Monica Shavetts (Sarah Douglas) intends to buy Camp Lakeview and turn it into a golf…
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The state of AI in 2025: Reasoning, regulation, and rethinking scale
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1:01:11
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1:01:11Intercom's Chief AI Officer Fergal Reid and VP of Design Emmet Connolly sit down to chart the current state of AI – why scaling pre-training hit limits, how reasoning models and reinforcement learning surged, and what the “DeepSeek moment” revealed about costs and competitiveness. They dig into massive CapEx and data centers, the shrinking gap betw…
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In the first episode of /ideas, Chief Product Officer Paul Adams talks with Co-founder and Chief Strategy Officer Des Traynor about how AI is reshaping everything: how we build products, structure teams, and go to market. Follow the people https://www.linkedin.com/in/destraynor/ https://www.linkedin.com/in/pauladams/ LinkedIn: https://www.linkedin.…
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As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process, from balancing simplicity with depth to making AI features more discoverable. She chats with Senior Director of Product M…
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DeepSeek, Agents, and the Future of AI with Benedict Evans
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47:29
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47:29AI models are getting cheaper, faster, and more accessible – but what does that mean for businesses and product builders? Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate between deterministic and probabilistic AI. He chats with our Co-founder and Chief Strategy Officer D…
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Max Headroom’s Giant Christmas Turkey
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1:20:32C-c-c-catch the Wave, People !! It’s the most m-m-m-m-merriest time of the year and VHS Rewind is proud to be spending this holiday reviewing M-M-M-Max Headroom’s Giant Christmas Turkey 1986. This is, indeed, a strange bird of a special with the faux computer-generated host singing songs (some of which are actually Christmas-flavored and one of whi…
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Intercom on Product: How we became an AI-first company
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46:14How is AI changing the way we build product, the rituals we rely on to ship consistently innovative software, and our fundamental strategy as a customer service platform? In the latest episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and our Chief Product Officer Paul Adams discuss all the far-reaching ways we a…
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Mastering SaaS metrics with Equals CEO Bobby Pinero
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37:26
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37:26Bobby Pinero, the co-founder and CEO of Equals, sits down with Mark Iafrate, Principal of Integrated Marketing at Intercom, to discuss the challenges of navigating product-market fit, the importance of understanding key metrics in the SaaS industry, common mistakes founders make in evaluating metrics, and the significance of storytelling in present…
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Beyond the AI hype: Understanding technological transformation with Benedict Evans
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25:43
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25:43Is the AI hype justified, or is there more to the story? Hear renowned industry analyst Benedict Evans as he cuts through the noise and reveals what AI really means for industries like customer service. Watch this episode here: https://events.intercom.com/on-demand/69b135d5-09ad-4023-a52e-b8a4ea0ee939/?referrer_page=de35aee1-a86c-48bb-8967-f5620d76…
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Off Script: Imagining the next era of customer service
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20:08Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.linkedin…
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The open questions raised by the rise of generative AI are now gradually getting answers. Intercom’s Co-founder and Chief Strategy Officer Des Traynor walks us through how AI went from just about possible to seemingly inevitable over the course of two years. People speculate that AI will be as big as the internet or cloud or mobile, but as Des puts…
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Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
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56:38In this episode of Intercom on Product, we talk with Enzo Avigo, co-founder and CEO of June, a next-generation analytics platform dedicated to B2B SaaS. He shares his key learnings from his entrepreneurial journey so far, including the importance of product-market fit (PMF), the real value of getting into Y Combinator, and the growing significance …
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Emmet Connolly, our long time VP of Product Design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we’re learning at scale as we pivot in the hopes it will be valuable to you too as y…
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Off Script: Reinventing customer service with AI
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26:57
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26:57Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer …
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Making the jump from B2C to B2B product management
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27:16Intercom Product Manager Bethany Clark sits down to discuss B2B vs B2C product management with Bob Wallis, our Senior Product Marketing Manager. Having recently transitioned into B2B product management after several years in the B2C space, Bethany draws from first-hand experience and offers insightful perspectives on the key differences and commona…
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Off Script EP2 Teaser: Into the future with AI-first Customer Service
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1:16In episode 2 of Off Script, our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality. Watch the full episode now YouTube: https://youtu.be/X3iNjM89fR…
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Leah Mitchell returns to the podcast to discuss a personal favorite tv show and episode of Seinfeld! “Everyone has an uncommon experience while going their separate ways on the subway, and Kramer overhears a horse racing tip from another passenger, places a bet at a betting parlour, and wins big, helping to pay for his car fines.” Seinfeld: The Sub…
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Introducing Off Script: Des Traynor on the AI revolution
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26:53This week on Intercom On Product we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing. In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technol…
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The evolution of product management in the age of AI
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40:51Our VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era. Watch this episode on YouTube: https://www.youtube.com/watch?v=btllH4W4YS4 📝 Read Julia Godinho's blog post: https://www.intercom…
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How to design standout products in an AI world
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26:24
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26:24Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, sat down to dive into Molly's recent blog post titled 'A new age of UX: Evolving your design approach for AI products'. 📝 Read Molly Mahar's blog post: https://www.intercom.com/blog/design-ux-machine-learning-ai/ 🎦 Watch this episode on YouTube: h…
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Intercom on Product: Riding the AI wave in 2024
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55:51
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55:51Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead. Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11 Read a transcript: https://www.intercom.com/…
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Kelly Mielke from the Dr. QuinnCast Podcast returns to discuss often misunderstood Magical Mystery Tour movie. You may remember us covering this same movie back in 2021 but we are back to discuss it again because…well, we really love this movie and feel it deserves a discussion that is released on Boxing Day! Magical Mystery Tour was originally air…
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Kelly Mielke from the Dr. QuinnCast Podcast joins me to discuss this hilarious episode of Bewitched! There’s another Bewitched to be released next week! “Clara conjures up a newspaper that reports that Larry Tate broke his leg on the honeymoon trip they were currently on. The Stephens’ then become a bother on their vacation trying to protect Larry.…
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Intercom on Product: Product Strategy in the Age of AI
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39:13In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents. See Privacy Policy at https://art19.com/privacy and California P…
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Lorie joins me to discuss this intense All in the Family episode which aired on Christmas of 1976! All in the Family: The Draft Dodger originally aired on December 25, 1976 “Vivian has magic powers. She doesn’t hesitate to save her boyfriend David from failing in school by murdering teachers. However, David has gotten tired of her and is putting hi…
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Tales from the Darkside: Anniversary Dinner
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1:04:35Matilda joins the show to discuss this strange and fun episode. I just love this series so much! Tales from the Darkside: Anniversary Dinner originally aired on February 3, 1985 “Vivian has magic powers. She doesn’t hesitate to save her boyfriend David from failing in school by murdering teachers. However, David has gotten tired of her and is putti…
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All in the Family: The Bunkers and the Swingers
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45:12
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45:12Lorie joins me to discuss this classic All in the Family episode! We discuss so much and look out for another All in the Family episode in a couple weeks! All in the Family: The Bunkers and the Swingers originally aired on October 28, 1972 “Edith answers a magazine personal ad from a couple seeking new friends … unaware that they engage in a swingi…
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The Dick Van Dyke Show: 100 Terrible Hours
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56:45Kelly from the Dr. QuinnCast Podcast joins me to discuss this episode of The Dick Van Dyke Show! The Dick Van Dyke Show: 100 Terrible Hours originally aired on May 5, 1965 “Rob recalls his interview for The Alan Brady Show, which took place after a radio broadcast that kept him on the air for 100 hours straight.” The post The Dick Van Dyke Show: 10…
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Leah Mitchell joins me to discuss this movie which should have been called, “The Waltons vs Little House on the Prairie”. We discuss The Satanic Panic of the 1980’s, how crazy Melissa Anderson is in this episode and point out why this is such a cult classic! I hope you enjoy this episode! Midnight Offerings originally aired on February 27, 1981 “Vi…
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Mark is joined by Kelly Mielke from The Dr. QuinnCast Podcast to breakdown and discuss a hilarious episode of the legendary television show, Cheers! This episode of Cheers which is entitled, Abnormal Psychology originally aired on OCtober 16, 1986 “Frasier has been invited to be a guest on a talk show. Shortly before his appearance, he brags about …
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The AI revolution and the future of customer service
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27:08
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27:08On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future. Watch this episode on YouTube: https://www.youtube.com/watch?v=…
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Mark is joined by podcaster, Fanacek to discuss the pilot episode of the legendary tv show, Taxi. We have a lot fun breaking down this episode and point out some of the more outrageous (to todays standards) things that are brought up. This episode of Taxi which is entitled, Like Father, Like Daughter originally aired on September 12, 1978 Check out…
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#Deezenpalooza is back with a vengeance! Mark welcomes Eddie to the show and discusses everything about his career, how a single dollar changed his life, what exactly happened in the past 3 years to get Eddie into the tabloids like TMZ and what he’s doing now! I hope you enjoy this episode and I can’t thank Eddie enough for taking the time to speak…
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VHS Rewind’s review of “This is Spinal Tap,” which was released on March 2, 1984, praised the music and the director’s incredible job. They raved about the film’s soundtrack, which featured original songs performed by the fictional rock band Spinal Tap. The songs were not only hilarious, but also impressively catchy, and the reviewers praised the b…
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Our manifesto for next-generation customer service
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32:23In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us. Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-se…
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ChatGPT is here to stay. Where will it take us?
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41:35In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces. Learn more about Intercom's new AI features here: https://www.inter…
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The Annual VHS Rewind Xmas Music Spectacular
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1:53:30“Christmas comes once a year but the Annual VHS Rewind Xmas Music Spectacular is a little less predictable (the “Annual” in the name is probably a bit misleading) Now, after a 2-year hiatus, the Annual VHS Rewind Xmas Music Spectacular is back to celebrate the joyous Christmas season. America’s best loved Christmas collection is bringing you 2 hour…
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How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution
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51:02This week OpenAI released ChatGPT, its prototype AI chatbot. On this episode of Intercom on Product, Intercom Co-Founder and Chief Strategy Officer Des Traynor sits down to chat with our Director of Machine Learning, Fergal Reid for reaction and analysis on the implications of ChatGPT and what the future holds. See Privacy Policy at https://art19.c…
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Our Annual Thanksgiving Day Parade Review!
2:20:53
2:20:53
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2:20:53It is that time of the year when we all gather with family and friends to give thanks…for the madness that is the 1982 NBC Thanksgiving Day Parade telecast. VHS Rewind is proud to serve our listeners with a Thanksgiving feast full of all the fixins (out of tune marching bands, butter-fingered baton twirlers, falling dancers, out of control balloons…
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Back from the Dead: the listener-demanded return of VHS Rewind’s Super Spooky Halloween Music Episode! And we have pulled out all the stops to make this episode priceless…or, rather, Price-full. We have none other than Vincent Price acting as our master (monster?) of ceremonies, providing us with a history of Halloween, introducing some of the tune…
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Due to the dated and non-politically correct nature of the motion picture BLACULA, this episode of VHS REWIND, examining the sociopolitical and cinematic impact of BLACULA, will contain many racial epithets, gay slurs and very bad music. Listener discretion is advised. Happy Halloween! The post Blacula (1972) first appeared on VHS Rewind!.…
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Breaker 1-9, Breaker 1-9, any good buddies out there got their ears on, come back? This here is Ghost With The Most talkin’ at ya…my 10-20, I’m 10 in the wind on I-95 just outside of Bingotown, if anybody is around these parts and sees me and my chicken truck (it’s the one with a “VHS Rewind” logo on one side and a drawing of The King Mr Elvis Pres…
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In today’s episode of Intercom on Product, Des Traynor, Co founder and Chief Strategy Officer, and Paul Adams, Chief Product Officer, sit down with our Director of Machine Learning, Fergal Reid to talk about the recent buzz surrounding neural networks, how machine learning is powering businesses, and what we can expect from the technology in the ne…
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Mark is joined by Leah Mitchell and Vanessa to discuss the very strange but highly entertaining movie, Bugsy Malone! “Fat Sam (John Cassisi), Bugsy (Scott Baio) and Tallulah (Jodie Foster) are kids playing adults in Roaring ’20s New York.” Bugsy Malone was released on September 15, 1976 Kelly and Mark work on the Dr. QuinnCast Podcast together so i…
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Dunn dun DU-UH-UHNNNN!!! Hold on to your rosary bleeds (yes, those rosary bleeds) as VHS Rewind! revisits a childhood favorite: THE CANNONBALL RUN, the flick featuring the most star-studded “…group of highway scofflaws and degenerates ever gathered together in one place…” God is the co-host (although he doesn’t have a mic in this episode) as Mark a…
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