Best Mike Neill Podcasts (2025)

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Demystifying Mentorship – Choosing and Maximizing the Right Mentor 31:23

Play Pause

6d ago31:23

31:23

Mentorship can accelerate a career or quietly stall it depending on how intentional you are. Too often leaders collect mentors without clarity, structure, or purpose. In this episode, Scott and Scott break down what effective mentorship really looks like and how emerging leaders can use it as a strategic advantage. They unpack the three types of me…

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Flexible Leadership with CEO Mike Valentine of Baxter Credit Union (BCU) 20:50

20d ago20:50

20:50

Great cultures do not happen by accident. They are built by leaders who stay connected to their people and know how to flex when the moment demands it. In this episode, Scott sits down with Mike Valentine, CEO of Baxter Credit Union, to explore what people first leadership looks like in real life. Mike shares how BCU sustained engagement through th…

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Delegation: Did We Match Mike 47:42

1M ago47:42

47:42

Delegation is one of the most powerful tools a leader has, yet it is also one of the most misunderstood. Too many managers hand off tasks to get work off their plate. ServiStar leaders delegate to build capability. In this episode, Scott and Scott sit down with ServiStar Founder Mike Neill to walk through what effective delegation really looks like…

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11 Rules to Lead with Heart – Lessons from Jarrell Flanders 44:27

2M ago44:27

44:27

Leadership is not about being liked. It is about being trusted. In this episode, we introduce ServiStar’s new VP of Sales and Business Development, Jarrell Flanders, and explore the mindset behind his “11 Rules to Lead with Heart.” Drawing from years in both banking and credit unions, Jarrell shares real stories that bring leadership lessons to lif…

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Learning from a Luminaries Leader – Systems thinking and resilience in action 1:02:56

2M ago1:02:56

1:02:56

What can we learn from a Luminaries-recognized leader? In this episode, we sit down with Ann Ditlow, finance and analytics manager at 4Front Credit Union and nominee for the Credit Union Times Luminaries Award. Ann’s journey from molecular lab technician to Credit Union leader is a masterclass in curiosity, systems thinking, and service-centered le…

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Managing Former Peers – Building trust in your new role 38:00

3M ago38:00

38:00

By ServiStar Consulting

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Transforming Sales – Building relationships that drive results 51:27

3M ago51:27

51:27

Sales in credit unions is not about pushing products. It is about building trust, solving problems, and improving members’ financial well-being. In this episode, Scott Anderle and Scott Albrecht sit down with Jheniffer Alphonse from Publix Employees Federal Credit Union and Tori Linville from FiCare Federal Credit Union to explore how sales can be …

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Complacency is the Enemy of Competency 38:56

4M ago38:56

38:56

Complacency is the quiet killer of progress—and too many credit unions unknowingly fall into its trap. In this episode, Scott and Scott break down how to reignite energy and engagement by building what they call “cultural bonfires.” Drawing from insights in Raving Fans and Unreasonable Hospitality, they unpack how exceptional leaders build cultures…

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Future-Proofing Credit Unions with Target Leadership 1:06:28

4M ago1:06:28

1:06:28

Succession planning isn’t just a boardroom checkbox—it’s a strategic safeguard for your credit union’s future. In this episode, Scott Anderle is joined by a panel of industry leaders and Target Leadership graduates including: Peter Tyson, Sarah Thompson, John Ragsdale, and David Baldwin. They break down how intentional leadership development create…

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Succession Planning – Equipping the Next Generation 26:13

5M ago26:13

26:13

How do we minimize the risks of mergers? Most leaders do not want to leave their legacy to be swallowed by another organization. While the leaders of tomorrow want opportunity, not mergers that eat up potential leadership positions. Our members want the best resources and service. More than ever our movement is starving for succession planning. How…

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What Followers Want - Leading with Hope 44:16

5M ago44:16

44:16

What do followers want? Anderle and Albrecht dissect Gallup's, Global Leadership Report, and explain how we can use this as credit union leaders. This episode offers tangible advice for leaders looking to invest in their team and culture. In this episode we talk about and answer these questions: The 4 Needs of Followers When asking the employee to …

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Confessions of a Branch Manager: Leading By Example 42:47

6M ago42:47

42:47

Great leaders set the example by representing the ideal team player. However the major pitfall for most managers is they still perform the tasks meant for their team. We must be willing, able and actually do the work. We must grow with our role. What is more critical, is leaders must emphasize the importance leading by example outside of this the o…

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Want a Winning Team? Stop Calling Them Goals, Call Them... 44:10

6M ago44:10

44:10

Get tactical advice for credit union leaders. In this episode we answer questions from listeners where we show how to align team efforts with the organization's mission, managing minimum performance expectations vs. goals, and effective conflict resolution. In this episode we talk about and answer these questions: "When delivering the why behind th…

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Bolster Culture by Serving Your Internal Member 1:12:39

6M ago1:12:39

1:12:39

Gallup has recently found a drop in manager engagement from 30% to 27%. This is a troubling sign for organizations looking to improve employee engagement. Interestingly enough, Gallup says that when managers go through a management program, manager performance metrics improve 20-28%. We bring on a panel of ServiStar clients to share their insights …

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Service Excellence Deep Dive with Certified Trainer: Extra Effort and Consistency 22:19

7M ago22:19

22:19

We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence. In this episode we talk about: We don't teach Service Excellence …

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Soup for the Soul - Credit Union Stories to Warm The Soul 19:26

7M ago19:26

19:26

We have all got crazy stories. In the moment we may not realize the joy, but taking a moment to look back at them can warm our soul and keep us going. In this episode we share memorable and funny stories from the credit union world. From stapling a torn dress to dealing with unusual customer requests, these tales highlight the amusing and touching …

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Trainer Certification Deep Dive in Service Excellence: Follow Through & Competence 19:25

8M ago19:25

19:25

We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence. In this episode we talk about: Our Trainer Certification Consulti…

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Only 23% of Employees Trust Their Leadership - How You Can Build Trust With Others 46:19

8M ago46:19

46:19

We all agree that trust is important, but are we all doing the work needed cultivate that connection? Gallup research begs to differ. In this episode we share concerning statistics on employee trust and engagement from Gallup, the inherent challenges faced by leaders, and practical solutions for fostering trust in the workplace. In this episode we …

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Concern For Complaints 23:41

8M ago23:41

23:41

When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it. In this episode we talk about…

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The 3 D's of Decision Making 39:48

10M ago39:48

39:48

Have you been frozen when you needed to make a quick decision? Do you wish someone would tell you what to do so you can keep the momentum going? We tend to promote rockstar employees into management positions without equipping them with the leadership skills needed. In this episode we explore strategies to help leaders confidently make decisions in…

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Unlocking Your Potential: The Impact of GiANT Leadership Voices 37:35

10M ago37:35

37:35

In this episode of the Credit Union Leadership Podcast, we bring on Peter Tyson to delve into the significance of using the GiANT Leadership Voices to develop effective leaders within the credit union industry. GiANT Voices are a key aspect of multiple ServiStar courses, including Target Leadership, Emerging Leaders, and Emotional Intelligence work…

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Achieve Strategic Planning Goals through Strategic Thinking 39:48

11M ago39:48

39:48

Mastering Strategic Thinking and Leadership in Credit Unions. In this episode of the Credit Union Leadership Podcast, Scott & Scott dive into the essence of strategic thinking versus strategic planning. They explore the concept of the 'strategic flywheel,' which emphasizes living out core purposes through daily behaviors rather than just focusing o…

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Engage Your Team By Leading with Purpose 30:52

11M ago30:52

30:52

Do you wish your team cared about their work as much as you? Most leaders get focused on managing the operations that they forget to lead their team. In this episode of the Credit Union Leadership Podcast, hosts Scott and Scott explore the crucial elements of effective leadership - focusing on the importance of purpose and why leaders must deeply b…

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How To Overcome Gallup's Top Workplace Challenges for 2025 31:54

12M ago31:54

31:54

Have you read Gallup's staggering insight in their 2025 Workplace Challenges article? In This episode of the Credit Union Leadership Podcast, hosts Scott & Scott tackle the pressing issue of historic low employee engagement by sharing the formula for creating and living out Service Standards that will create an engaged team. In this episode we talk…

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Why Your Leaders Need Coaching For Performance Now 28:00

1y ago28:00

28:00

Is your team disengaged with their work? Are they doing the bare minimum so you don't complain or write them up? The truth is, this culture can change, but it's on the leadership. On average, it takes 11 years before a leader goes through any formal leadership training. Today we bring on Matt Poyser from Fire Police City County Federal Credit Union…

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Accountability Isn't Always a Slap On The Hand 37:25

1y ago37:25

37:25

Accountability is an overused, vague and superficial term. What is accountability? The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie t…

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How Do I Delegate To a Team Member Who Is Complacent With Their Work? 38:11

1y ago38:11

38:11

A challenge for leaders is that we think of delegation as a time management tool. That delegation should only be used for our own benefit. While it is true that delegation can eventually be a time management tool, that is not it's primary purpose. The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format w…

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Where Is My Team on the GROW Model If Everyone Is Not In The Same Place? 28:41

1y ago28:41

28:41

The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most exciting modules,…

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I Have a Problem With Another Employee, Fix it Boss. 39:07

1y ago39:07

39:07

How do we resolve conflict between two of my team members? The Credit Union Leadership Podcast hears you and wants to help. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our conflict res…

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International Credit Union Day 17:55

1+ y ago17:55

17:55

If our Credit Union PhD course has got you excited, this episode teaches you how you can be apart of continuing the legacy of our movement. In this bonus episode, ServiStar CEO, Taylor Murray brings on friends from Culture Shock Podcast to share the history of International Credit Union Day and why it is important for our movement to celebrate it t…

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No One Is Proactive & Work Is Piling Up: How Do I Get My Team to Take Responsibility? 58:17

1+ y ago58:17

58:17

The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most popular and influ…

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How To Get The Most Value From Your ServiStar Training 21:44

1+ y ago21:44

21:44

Most clients leave our trainings feeling amped, but feelings fade quickly. How do you bring what you learned in the classroom out into the real world? In this episode we give a principles to aid you as your make the most from your ServiStar training. In this episode we cover: What to do with the 5% early adopters and 15% of fast followers. 80% of y…

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Creating a Succession Plan That Continues Your Legacy with Adam Contos 48:12

1+ y ago48:12

48:12

We are entering into a new era in our movement. In the next five years we will see a record high in credit union CEO's retiring. The challenge is that most have not raised leaders to take our place as we move forward. We bring on Former SWAT Team Leader, Navy Seal and Re/Max CEO to talk about the importance of systems to live out the legacy you wan…

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Tru Treasury - Gaining Large Deposits While Others Are In A Cash Crunch 36:11

1+ y ago36:11

36:11

The Credit Union Movement has less than a 1% market share in treasury management. We bring on Tru Treasury to talk about the potential you can achieve with their CMP Certification. This episode is a win-win. Gain frequent larger deposits while helping our members win with money through bulking up your treasury management skills. In this episode we …

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Using Trust to GROW Your Team 40:16

1+ y ago40:16

40:16

Whether you are a leader or not, you have a part to play in the GROW model. You can contribute to creating a culture that people want to be a part of. Scott & Scott talk about practical credit union applications of the GROW model. And guess what? It's all built on trust. In this episode we cover: What is the problem we are fixing with team building…

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Erika Smith: Galvanize Performance Management with Culture Kits 37:46

1+ y ago37:46

37:46

Is your performance management system stale and uninspiring? We all agree that creating a motivating environment is crucial to coaching our team to be a high performing credit union. But how do we effectively motivate our managers to coach for performance? COO of CU1 comes on and shares a highly effective tool she has created to inspire managers to…

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Sarah Thompson: The Refinement Process 49:09

1+ y ago49:09

49:09

How do we prepare for evaluations? Do we have a thought process in place that helps us boast in our accomplishments while being aware of the situation and people around us? We bring on Founder of Young Professionals Team Affinity Group at UNIFY Credit Union, Sarah Thompson to hear how we can use the refinement process to prepare for evaluations and…

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James Robert Lay: Banking on Change 45:49

1+ y ago45:49

45:49

Our jobs are changing, our lives our changing. Change is hard. Everyone is talking about the rapidly changing technology like AI and Crypto, but are we talking about how do we mentally prepare ourselves and our team for change? We bring on Amazon bestselling author, CUNA "Credit Union Rockstar" and CU Times "Under 40 Trailblazer," James Robert Lay,…

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How to prepare for change: The future of banking with Brett King 32:08

1+ y ago32:08

32:08

We are moving to an entirely different world. All of the financial institutions are fintech catering to growing consumer demands to get banking done in real time. We bring on futurist, Brett King, the author of Banking 4.0 to cover the epic reframing of how we must think of banking. In this episode we cover: How banking will reframe in the next 30 …

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Jim Collison: Using CliftonStrengths to Build a High Performing Team 52:27

1+ y ago52:27

52:27

There is a myth that a strong team is all about the chemistry of the people. We bust that myth with Jim Collison by talking about how the intentional decisions of the leader can build a high performing team. Collison is the CliftonStrengths Community Manager for Gallup and produce Gallup's Called to Coach and the ClifonStrengths Webcasts In this ep…

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How to Avoid Feeling Like You Are Working At The DUMP 27:38

1+ y ago27:38

27:38

Are you getting a case of the Mondays? Albrecht and Anderle dive into four key areas to look into when work feels like a dumpster fire and how to turn that around. In this episode we cover: What DUMP stands for Exploring what it means to find work that meshes with your brand How the Umbrella Man symbol should be lived out in our department. Working…

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Dr. Elliott Jardin Office Hours 16:01

1+ y ago16:01

16:01

This is a bonus episode that was given to us from our time with Dr. Elliott Jardin. ----more---- Using your Brain to Train Part 2: Dr. Elliott Jardin's office hours. It's an extra credit episode of the credit union leadership podcast with our friend, Dr. Jardin. Podcast Extra innings Learning, Preparation, and Emotion in Training Scott Anderle and …

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Ken Coleman: Finding Work That You Are Wired For 37:16

2y ago37:16

37:16

Our movement is fueled by a desire to serve others. We may find ourselves or our employees passionate about the mission of the credit union, but not loving there work. America's Career Coach, Ken Coleman is a 2 time best selling author and the nationally syndicated radio host of The Ken Coleman Show. We bring him on to share how to make it and what…

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Dr. Elliot Jardin: How to use your Brain to Train 29:46

2y ago29:46

29:46

Our mission with this podcast is to serve hope clearly, providing access to industry perspectives in the credit union movement. We want to raise leaders who focus on creating a culture around sales and service. We believe this will improve the financial well-being of our members and change the world. We aim to reach 65,000 new learners within the c…

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Service Excellence: What Can We Learn from The Food Service Industry? 25:55

2y ago25:55

25:55

We want to be giving the best service possible for our members. This will build confidence with them trusting us with their finances. In this episode our co-host, Anderle talks about how the skills from the food service industry translates to the financial service industry. In this episode we cover: Why competence is the key element in service exce…

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Emily Leite: How Women Have Shaped Credit Union History 42:54

2y ago42:54

42:54

The credit union movement is one that champions women leadership. One of the founders of the CUNEB as Louise McCarren Herring, from Ohio. Our guest, Emily Leite is the Chief Advocacy Officer at the Ohio Credit Union League, with nearly a decade of state and federal credit union advocacy experience. In this episode we cover: How the Ohio Credit Unio…

1
Patrick Kelley: Reduce Friction when Using Zoom in Learning and Development 40:00

2y ago40:00

40:00

The tattooed nerd teaches us tips and tricks to make the most of our virtual trainings and meetings, which seem to becoming the norm. Patrick Kelley is currently the Distinguished Architect at Zoom and has previously worked for Microsoft. In this episode we cover: What does it mean to Never Leave Good Enough Alone How to use zoom to enhance your ro…

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How to Win with Digital Assets: A Case for Crypto in Credit Unions 50:02

2y ago50:02

50:02

Financial literacy and autonomy in the 21st century will require our movement to understand, embrace and educate the paradigm shift of digital assets and decentralized/distributed technologies. What will we do when our member wants to use digital assets and protect their wealth? Executive Vice President at St. Cloud Financial Credit Union, Chase is…

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Referral Sales: Use Systems To Improve Member's Lives 22:54

2y ago22:54

22:54

Get down with the system. While systems are good, over-reliance on the process could lead to poor behaviors in referral sales. In this episode we give practical tips to help you and your team focus on the behaviors of a referral sales champion rather checking off the boxes of the systems in place. In this episode we cover: How to catch your team do…

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Becoming a Sales Champion: What Will Happen to Your Credit Union if You Ceased Selling 25:41

2y ago25:41

25:41

As a movement we want to improve the financial lives of our members but we may be unwilling to sell products because it makes us uncomfortable. In this episode we connect selling with meaning and relevance to inspire front-line employees and leaders to improve the financial lives of our members. In this episode we cover: How to respond to common ex…