Best Medicubes Podcasts (2025)

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Privacy Law Reforms: Protecting Patients and Practices with Sarah Bartholomeusz 28:43

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22d ago28:43

28:43

In this episode of Medicubes, hosts Chris and Kim are joined by Sarah Bartholomeusz, founder and principal of You Legal, to discuss current privacy reforms and their impact on primary care practices in Australia. Providing a clear overview of the recent changes to the Privacy Act, including the introduction of the Privacy Legislation Other Amendmen…

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#63 - Part Two - Essential Eight with Jeff Hawkes (Your IT Desk) 36:39

3d ago36:39

36:39

Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses. In this follow-up episode, the focus shifts to the next set of Essential Eight cont…

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#62 - Part One - Essential Eight with Jeff Hawkes (Your IT Desk) 36:16

14d ago36:16

36:16

Send us your enquiry or question directly! In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice. With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they …

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#61 - Delegating or 'Dump Trucking'? 29:30

18d ago29:30

29:30

Send us your enquiry or question directly! Delegation is supposed to create capacity… but sometimes it does the exact opposite. In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it. We…

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#60 - Praise & Recognition In Your Practice 34:44

25d ago34:44

34:44

Send us your enquiry or question directly! 💬 A little recognition goes a long way! For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts can either decrease or boost morale, motivation, and workplace culture. We would love for…

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#59 - Seasoned Staff Promotion 31:26

1M ago31:26

31:26

Send us your enquiry or question directly! 🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice. In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff cu…

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Reinventing Patient Experience: Inside HealthEngine’s Growth with Dan Stinton 38:41

1M ago38:41

38:41

In this episode of Medicubes, hosts Chris and Riwka speak with Dan Stinton, CEO and Managing Director of HealthEngine, about recent developments in Australia’s largest healthcare provider marketplace and the evolving landscape of digital health technology for medical practices. Key Points: Health Engine’s Expansion: Now servicing general practice, …

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#58 - Managing Up 30:15

1M ago30:15

30:15

Send us your enquiry or question directly! In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners. They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism. A must-listen for anyone looking to st…

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#57 - How Would I Prepare For A New GP 25:42

2M ago25:42

25:42

Send us your enquiry or question directly! 👩‍⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic. From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new …

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Preparing Your Team for Bulk Billing Practice Incentive Program Changes 58:40

2M ago58:40

58:40

In this episode of Medicubes, hosts Chris and Riwka are joined by Louise Riley, Bianca McCulloch, Jacob Grooby, and Alexis Mohay from the Department of Health and Aged Care to discuss the latest changes to bulk billing and the launch of the Bulk Billing Practice Incentive Program (BBPIP). The panel addresses common questions from registered practic…

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#56 - Guest Episode Part 2 | Chris Smeed - Cubiko 21:38

2M ago21:38

21:38

Send us your enquiry or question directly! Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀 In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement. If you’re looking t…

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The Power of Social Prescribing: Healthy Aging with Jo Winwood 20:28

2M ago20:28

20:28

In this episode of Medicubes, hosts Chris, Riwka, and Kim continue their conversation with Jo Winwood, focusing on social prescribing, aged care, and early intervention in primary care. Providing a clear explanation of social prescribing, its origins in the UK, and how it relates to the broader concept of holistic, person-centred care. Key Points: …

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#55 - Guest Episode Part 1 | Chris Smeed - Cubiko 35:38

2M ago35:38

35:38

Send us your enquiry or question directly! We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊 From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general p…

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EXTRA - MBS Changes from 1st November 2025 41:42

2M ago41:42

41:42

Send us your enquiry or question directly! From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand. In this episode, Ami and Zac break down what’s ch…

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#54 - Preparing For End Of Year 35:02

2M ago35:02

35:02

Send us your enquiry or question directly! 🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year. From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your cli…

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#53 - The Importance Of Attention To Detail 41:19

2M ago41:19

41:19

Send us your enquiry or question directly! ✨ It’s the little things that make the biggest difference. In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration. Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/ We would love fo…

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From Invisibility to Empowerment: Healthy Ageing with Jo Winwood 25:54

3M ago25:54

25:54

In this episode of Medicubes, hosts Riwka, Kim, and Chris are joined by Jo Winwood, Associate Director of Healthy Living and Ageing at Healthy North Coast. Discussing aged care in Australia, recent reforms driven by the Royal Commission, and the practical implications for general practice teams and their elderly patients. Key Points: Jo’s Backgroun…

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#52 - How Your Reception Is The "Front Cover" Of Your Practice 34:49

3M ago34:49

34:49

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#51 - Guest Episode Part 2 | Darren Compton - DXC Medical Recruitment 37:32

3M ago37:32

37:32

Send us your enquiry or question directly! 🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment. In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights. This episode is packed with practical takeaways you won’…

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#50 - Guest Episode Part 1 | Darren Compton - DXC Medical Recruitment 27:51

3M ago27:51

27:51

Send us your enquiry or question directly! 🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment. In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series. We walked away wi…

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The Human Side of Lung Cancer: Reducing Stigma and Screening Program with Anne Fidler 30:27

3M ago30:27

30:27

In this episode of Medicubes, hosts Riwka and Kim are joined by guest Anne Fidler to discuss Australia’s new national lung cancer screening programme and its implications for general practice. Discussing the programme’s eligibility criteria, key statistics regarding lung cancer incidence and mortality, and the stigma faced by people with a current …

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#49 - Reviewing the Stock Take Processes In Your Practice⁠ 41:02

3M ago41:02

41:02

Send us your enquiry or question directly! 🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too. In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress. Tune in and learn how small improvements in stock …

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#48 - Closing Meetings Effectively – Why It Matters 29:53

4M ago29:53

29:53

Send us your enquiry or question directly! 💡 Did you know how you end your meeting can make or break its impact? In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices. 🎧 Tune in now and start ending your meetings with purpose! We would love for y…

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Healthy Aging Starts at 40: Muscle Health, Frailty, and Practical Tips from Bollen Health 36:25

4M ago36:25

36:25

In this episode of Medicubes, hosts Kim and Riwka are joined by Dr Chris Bollen (Adelaide GP and Director of Bollen Health) and Jane Bollen (Primary Health Care Nurse Consultant) to discuss healthy ageing, focusing on primary care strategies for supporting muscle health, preventing frailty, and promoting independence from age 40 onwards. Exploring …

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#47 - How Many IT Systems Is Too Many 25:09

4M ago25:09

25:09

Send us your enquiry or question directly! 🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down? 🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential! We would love for you to share your thoughts, questions, and stories to: in…

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#46 - Building a Business, Not a Charity 21:34

4M ago21:34

21:34

Send us your enquiry or question directly! Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business. 🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health. We would love for you to sha…

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Best Practice Summit 2025: Innovations, AI, and the Future of Primary Care 46:02

4M ago46:02

46:02

In this episode of Medicubes, Chris, Riwka, Kim are joined live at the Best Practice Summit 2025 by Craig Hodges (CEO, Best Practice), Janice Tan (GM of Clinical at Bupa), Steven Kaye (GP and RACGP committee member), Jaspreet Saini (GP and Chief Medical Officer, HotDoc), and Kylie Payne (CEO, Interconnect Healthcare). The panel explores the primary…

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#45 - How Underperforming Staff Affects Your Clinic 18:05

4M ago18:05

18:05

Send us your enquiry or question directly! 🦴Your team is the backbone of your practice. When performance slips, patient care does too... Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues …

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#44 - Increasing Your Clinic's Fees 36:50

5M ago36:50

36:50

Send us your enquiry or question directly! In this episode, we explore practical strategies for increasing your clinic’s fees! 😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health. 🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with …

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#43 - Guest Episode Part 2 | Navigating the GPCCMP 30:08

5M ago30:08

30:08

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts! For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected] We …

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#42 - Guest Episode Part 1 | Navigating the GPCCMP 27:19

5M ago27:19

27:19

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts! For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected] We …

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Shining a Light on the Wound Consumables Scheme with Melissa Freeman 30:04

5M ago30:04

30:04

In this episode of Medicubes, hosts Kim, Chris, and Riwka are joined by Melissa Freeman, Managing Director and Lead Nurse at Port Macquarie's Wound Care Clinic, to discuss the new National Wound Consumables Scheme. Addressing eligibility, access, training requirements, and the anticipated patient and health system benefits associated with this prog…

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#41 - Appraisals 23:32

5M ago23:32

23:32

Send us your enquiry or question directly! In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice. We would love for you to share your thoughts, questions, and stories to: [email protected] Find any resources discus…

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#40 - Handling Complaints Effectively 31:52

6M ago31:52

31:52

Send us your enquiry or question directly! In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice. 💬 Because every complaint is a chance to improve.…

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Love Your Sister and Samuel Johnson on Bringing Precision Medicine to Every Patient 45:18

6M ago45:18

45:18

In this episode of Medicubes, hosts Riwka and Kim are joined by Samuel Johnson, Australian actor and founder of the charity “Love Your Sister”, to discuss the evolving landscape of precision medicine in cancer care and the importance of equitable access for all patients. Samuel shares his personal motivation for advocating precision medicine, detai…

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#39 - Improving Access In Your Appointment System 22:33

6M ago22:33

22:33

Send us your enquiry or question directly! Is your appointment book constantly full, yet patients are still struggling to get in? In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books! We would love for you to share your thoughts, questions, and st…

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The GPCCMP Era: What’s Staying, What’s Changing, and How Allied Health Can Adapt 33:44

6M ago33:44

33:44

In this episode of Medicubes, hosts Chris, Riwka, and Kim discuss the recent changes to chronic condition management plans in general practice, with a particular focus on implications for Allied Health professionals. Outlining the transition from the previous GP Management Plan (GPMP) and Team Care Arrangement (TCA) system to the new, single GP Chr…

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#38 - Outsourced or In House Reception 23:16

6M ago23:16

23:16

Send us your enquiry or question directly! In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. ✅Pros and cons of in-house vs. outsourced reception models ✅Cost analysis and return on investment ✅Staff training, consistency, and acc…

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#37 - Dashboards That Matter – What Practice Managers Should Be Tracking Daily 26:21

6M ago26:21

26:21

Send us your enquiry or question directly! Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️ In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day. ✅ What a good practice dashboard looks li…

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#36 - Forecast the Future – Why Your Numbers Matter 20:37

6M ago20:37

20:37

Send us your enquiry or question directly! If you're not looking ahead, you're possibly falling behind. 📊🔮 In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic. ✅ Why knowing your numbers is critical for decision-making ✅ How doc…

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CDM to GPCCMP: Breaking Down the Big Changes in Care Planning 33:39

7M ago33:39

33:39

In this episode of Medicubes, hosts Riwka, Kim, and Chris outline the upcoming changes to chronic disease management and care planning in general practice, focusing on the shift from the traditional CDM (Chronic Disease Management) items to the new GPCCMP (General Practice Chronic Condition Management Plan) items effective 1st July. They target pri…

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#35 - From Mate to Manager – Making the Shift 32:05

7M ago32:05

32:05

Send us your enquiry or question directly! Stepping into leadership is hard — especially when you’re leading your mates. In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including: ✅ Setting healthy boundaries without losing respect ✅ How to communicate with fairness and authority ✅ Dealing with…

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#34 - Accreditation – Not Just a Tick-Box Exercise 25:58

7M ago25:58

25:58

Send us your enquiry or question directly! Accreditation: We all dread it — but are you actually ready for it? In this episode of the Practice Partners Podcast, we dive into: ✅ How to prepare your clinic for accreditation ✅ The habits that help you maintain standards year-round ✅ Common pitfalls and how to avoid last-minute panic ✅ A look at the pr…

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EXTRA - Upcoming Changes to Chronic Condition Management (GP CCM) - Update! 24:40

7M ago24:40

24:40

Send us your enquiry or question directly! Chronic Care, Changed – What the new framework may mean for your practice The way we manage chronic conditions is evolving—and your workflows need to keep up. In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including: ✅ Key changes to chr…

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Digital Health Festival 2025: AI, Innovation, and the Future of Healthcare Workflows 20:20

7M ago20:20

20:20

In this episode of Medicubes, hosts Chris and Riwka bring listeners the latest developments from the Digital Health Festival 2025. Speaking with a range of industry representatives. Sharing current trends and practical considerations for practice managers navigating the evolving digital health environment. They note the vast increase in vendors off…

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#32 - Work-Life Balance... If That’s Even a Thing 25:05

7M ago25:05

25:05

Send us your enquiry or question directly! Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼 In this fun but serious episode of the Practice Partners Podcast, we unpack: ✅ Why "balance" might be the wrong word entirely ✅ How to manage boundaries, burnout, and brain space ✅ Strategies to stay grounded, focused, and r…

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#31 - Reception Roster Myths – Ratios That Actually Work 23:18

7M ago23:18

23:18

Send us your enquiry or question directly! How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋 In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including: ✅ Why reception-to-docto…

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Navigating the Cloud Technology in General Practice with Danielle Bancroft 29:10

8M ago29:10

29:10

In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by Danielle Bancroft, Chief Product Officer at Best Practice and practising pharmacist, to discuss the future of cloud technology in general practice software. They explore what “cloud” means in a primary care context, how it differs from existing on-site servers, and the practica…

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#30 - Budget Like a Boss - Cut Costs Without Cutting Corners 36:26

8M ago36:26

36:26

Send us your enquiry or question directly! Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉 In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including: ✅ How to know your numbers and what they actually mean ✅ Smart strategies to cut costs without impacting c…

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#29 - Assigning Medicare Benefits – Why It Matters & How to Get It Right 31:30

8M ago31:30

31:30

Send us your enquiry or question directly! Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼 In this episode of the Practice Partners Podcast, we break down: ✅ What “assigning benefits” actually means and why it matters ✅ Legal obligations fo…