Best Matt Rowbotham Podcasts (2025)

On this episode of Power Time, hosts Scott and Matt welcome Jennifer lowery from Microsoft’s Customer Zero team to discuss how AI is reshaping large-scale support. Jen shares stats from Microsoft Support and how CoPilot and multi-agent systems are being used across 92 contact centers. They explore agentic capabilities like intent routing, process a…

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E22: Part 1 - How AI Is Rewiring the Contact Center - Special Guests Tim Knox and Michael Clark 37:53

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22d ago37:53

37:53

In this two part episode, industry leaders unpack how AI is transforming contact centers — from real-time intent detection and transcription to 24/7 AI front-ends and regulatory challenges in finance. They discuss practical use cases, the evolving role of human agents, model-agnostic strategies, and what the next 12–18 months might mean for contact…

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497 - “Terror Firma” & “Kobayashi”

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Covering “Terror Firma” & “Kobayashi.”

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496 - “Starstruck” & “Dream Catcher”

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Covering “Starstruck” and “Dream Catcher.”

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495 - “Lost and Found”

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Kicking off Prodigy with “Lost and Found”!

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Supplemental 53

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Our final thoughts on Lower Decks, and your mail!

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494 - “Fissure Quest” & “The New Next Generation”

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Wrapping up Lower Decks with “Fissure Quest” and “The New Next Generation.”

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493 - “Fully Dilated” & “Upper Decks”

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Covering “Fully Dilated” and “Upper Decks.”

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492 - “Starbase 80?!” & “Of Gods and Angles”

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Covering “Starbase 80?!” and “Of Gods and Angles.”

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491 - “The Best Exotic Nanite Hotel” & “A Farewell to Farms”

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Covering “The Best Exotic Nanite Hotel” and “A Farewell to Farms.”

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E21: David Walker Group CTO Westpac Bank - How AI Will Transform Banking & Westpac's Vision for AI 44:38

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Westpac Group CTO David Walker explains how the bank is embedding AI across its business — from Copilot and GitHub tools to Growth Labs’ AI Shark Tank — and details the "My Digital Twin" vision, agent-driven services, and partnerships with Microsoft to modernize legacy systems. The episode covers how AI boosts engineer productivity, balances innova…

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490 - “Dos Cerritos” & “Shades of Green”

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Covering “Dos Cerritos” and “Shades of Green.”

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489 - “The Inner Fight” & “Old Friends, New Planets”

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Covering “The Inner Fight” and “Old Friends, New Planets.”

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488 - “A Few Badgeys More” & “Caves”

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Covering “A Few Badgeys More” and “Caves.”

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487 - ”Empathological Fallacies“ & ”Parth Ferengi’s Heart Place“

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Covering ”Empathological Fallacies“ and ”Parth Ferengi’s Heart Place.“

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E19: CVP Power Platform Ryan Cunningham chat to Matt and Scott about the Platform and AI 37:21

3M ago37:21

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Welcome to another exciting episode of Power Time! Join us as we delve into the transformative world of Microsoft’s Power Platform. This episode features a riveting discussion with Ryan Cunningham, Corporate Vice President at Microsoft, who brings invaluable insights into navigating the rapidly evolving landscape of low-code applications powered by…

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486 - “In the Cradle of Vexilon” & “Something Borrowed, Something Green”

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Covering “In the Cradle of Vexilon” and “Something Borrowed, Something Green.”

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485 - “Twovix” & “I Have No Bones But I Must Flee”

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Covering “Twovix” and “I Have No Bones But I Must Flee.”

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484 - “Trusted Sources” & “The Stars at Night”

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Covering “Trusted Sources” and “The Stars at Night.”

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483 - “Crisis Point II: Paradoxus” & “A Mathematically Perfect Redemption”

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Covering “Crisis Point II: Paradoxus” and “A Mathematically Perfect Redemption.”

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Special Edition - Kids Helpline's Tracy Adams on the 24/7 Campaign and Why the Contact Centre Is Crucial for Young People 32:38

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Join Scott and Matt as they explore how technology is transforming mental health support for children, featuring special guest Tracy Adams, CEO of Your Town and Kids Helpline. In this insightful conversation, Tracy shares how Kids Helpline is integrating AI and cutting-edge technologies to reshape how young people access critical support services. …

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482 - “Reflections” & “Hear All, Trust Nothing”

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Covering “Reflections” and “Hear All, Trust Nothing.”

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E18 : Exploring AI's Role in Modern Business Transformation with Vyas CTO data and AI Microsoft and and Ananth Data and AI technical leader 51:50

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Welcome to Power Time, where today we dive deep into the evolving world of artificial intelligence with Microsoft experts. Join us as Ananth Prakash and Vyas explore the transformative power of AI in business, highlighting its impact across sectors like healthcare and finance. We'll discuss the importance of secure AI design, governance, and the ex…

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481 - “Mining the Mind’s Mines” & “Room for Growth”

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Covering “Mining the Mind’s Mines” and “Room for Growth.”

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480 - “Grounded” & “The Least Dangerous Game”

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Covering “Grounded” and “The Least Dangerous Game.”

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479 - “wej Duj” & “First First Contact”

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Covering “wej Duj” and “First First Contact.”

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478 - “Where Pleasant Fountains Lie” & “I, Excretus”

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Covering “Where Pleasant Fountains Lie” and “I, Excretus.”

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E17: Derah Onuorah : How AI will change the way we work and what starting your tech career now means. 42:42

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Welcome to Power Time, where Scott Mennings and Matt Noble dive into the world of technology with special guest Derah Onuorah, a product manager at Microsoft. Join us as we explore Dara's intriguing career journey from aspiring lawyer to tech innovator, and his passion for building exceptional products in the Power Platform. Derah Onuorah shares hi…

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477 - “An Embarrassment of Dooplers” & “The Spy Humongous”

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Covering “An Embarrassment of Dooplers” and “The Spy Humongous.”

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476 - “We’ll Always Have Tom Paris” & “Mugato, Gumato”

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Covering “We’ll Always Have Tom Paris” and “Mugato, Gumato.”

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475 - “Strange Energies” & “Kayshon, His Eyes Open”

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Covering “Strange Energies” and “Kayshon, His Eyes Open.”

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474 - “Crisis Point” & “No Small Parts”

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Covering “Crisis Point” and “No Small Parts.”

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E16: We debate the future of RPA and an interview with Jack Rowbotham from PVA to CPS 57:41

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In this exciting episode of Power Time, hosts Scott Meddings and Matt Noble dive into the transformative effects of AI on conversational interfaces. They discuss the evolution from Power Virtual Agents to the groundbreaking Copilot Studio, highlighting how AI disruptions have reshaped project timelines and application-building processes. The episod…

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473 - “Much Ado About Boimler” & “Veritas”

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Covering “Much Ado About Boimler” and “Veritas.”

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472 - “Cupid’s Errant Arrow” & “Terminal Provocations”

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Covering “Cupid’s Errant Arrow” and “Terminal Provocations”!

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Contentment Corner 50 - “Maybe It’s Malevolence”

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Gornadetto reveals her grand plan.

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Contentment Corner 49 - “Murder, She Hopes”

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Edna seeks answers relating to the tragic death of her son.

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Contentment Corner 48 - “Zyzzyx Jones is a Committed Mother”

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Quandary visits Zyzzyx in the mental institution.

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471 - “Temporal Edict” & “Moist Vessel”

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Covering “Temporal Edict” and “Moist Vessel.”

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470 - “Second Contact” & “Envoys”

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Kicking off Lower Decks with Second Contact and Envoys.

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Supplemental 52 - Section 31 (2025)

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Covering this year's Section 31 feature.

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Supplemental 51

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We offer our final thoughts on Discovery and answer your mail!

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E15: New Power platform AI COE coming so we chat about it with Bert Wijns 49:43

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What controls exist for Microsoft 365 Copilot and agents? Demo here Join us in this enlightening episode of Power Time where we explore the rapidly evolving landscape of AI governance with special guest Bert Wijns, a global business architect at Microsoft. Discover how organizations can strike a balance between empowering innovation and maintaining…