What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we un ...
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Mastering Restaurant Scalability Podcasts
Masters of Moments involves conversations with top entrepreneurs and business leaders about hospitality, Real Estate investing, and company building. We explore the ideas, strategies, and approaches that brought them to where they are today. This podcast is for you if you are a seasoned investor, an upstart entrepreneur, or someone looking to break into the real estate and hospitality investing world. Jake Wurzak is the CEO of DoveHill Capital Management and Wurzak Hotel Group, a leading ver ...
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The Hairdresser Strong Show is all about Salon Owners, Rising Stylists, and Seasoned Stylists sharing their experiences, successes, failures, and advice to inform, educate, and empower their Fellow Hairdresser. We won’t stop until we are all: Hairdresser Strong.
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Bruce Bromberg on the Fundamentals of Scaling
39:14
39:14
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39:14Chef Bruce Bromberg is not the typical restaurant magnate that comes to mind when you think of a national restaurant group. More than anything, he’s a chef, leveraging the universal truths he’s learned over the years in innovative ways. His ability to translate the fundamentals of cooking to the fundamentals of business has led to his meteoric succ…
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Office Hours: Stop Chasing Customers & Start Programming Behavior
7:21
7:21
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7:21I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Lisa Dahl on Building an Empire and a Legacy
32:07
32:07
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32:07I always looked at the big restaurant groups out there with envy. How amazing must it be to own 6, 8, or more locations? At what point do you get rich? At what point do you go from backup dishwasher to brand evangelist. Chef Lisa Dahl has grasped the brass ring. Over the last two decades, she’s built a restaurant empire. In today’s conversation, we…
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Financial Foundations for Beauty Business Owners: Cash Flow, CFOs & Cushioning Risk | Kevin Caldwell | Founder & Advisor, Islands East Advisors | Founder & Consultant, Islands East Financial Solutions
44:54
44:54
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44:54Financial advisor Kevin Caldwell shares the money moves every beauty business owner needs to know—from separating personal and business finances to building an emergency fund, leveraging fractional CFOs, and mastering cash flow so your salon can thrive today and in the future. Follow/subscribe to be the first to know when new episodes are released.…
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Rebuilding Through Hospitality: Robért LeBlanc on Culture, Storytelling & Second Chances
41:03
41:03
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41:03What if a restaurant wasn’t a business—but a way to rebuild a broken city? That’s how Robért LeBlanc saw it after Hurricane Katrina. He didn’t just open a venue—he created a space to reconnect a fractured community. In this episode, we go deep on how Robért has used hospitality to heal, unite, and inspire. From the ethos behind his post-Katrina nig…
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Office Hours: How to know when it’s time to open the next location
7:03
7:03
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7:03I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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From Fine Dining to Fast Casual: John Karangis on Scaling Taste Without Losing Soul
37:24
37:24
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37:24What if you could take the precision of fine dining and scale it to millions of people—without diluting the magic? That’s the challenge John Karangis has spent a lifetime solving. From the kitchens of Paris and Gramercy Tavern to leading culinary innovation at Shake Shack, John has mastered the art of translating high-end experience into high-volum…
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Building Beyond the Chair: Realities, Relationships, and Resilience | Jake Sturm | Salon Owner, Cosmetologist, & Barber, Salon Blaq | Educator & Brand Ambassador
1:05:04
1:05:04
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1:05:04In this episode, Jake Sturm—salon owner, educator, and brand ambassador—opens up about the realities of salon ownership, the resilience it took to overcome personal and professional challenges, and how building authentic relationships has shaped his journey beyond the chair. Follow/subscribe to be the first to know when new episodes are released. L…
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Why He Refuses to Market and Still Sells Out: Giancarlo Pagani on Experience-First Restaurants
37:58
37:58
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37:58What if the best restaurant marketing isn’t digital—it’s emotional? Giancarlo Pagani has built some of the most talked-about restaurants in LA, not with ads or gimmicks, but with atmosphere. In this episode, we get into the blueprint behind Mother Wolf’s success, why frequency—not first-timers—is the real metric to chase, and how to design concepts…
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Building a REIT in Hospitality - Jay Shah - Executive Chairman of Hersha Hotels & Resorts
1:27:48
1:27:48
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1:27:48Hersha Hospitality Trust (NYSE: HT) is a self-advised real estate investment trust in the hospitality sector, which owns and operates luxury and lifestyle hotels in urban gateway and regional resort markets. The Company’s 25 hotels totaling 3,811 rooms are located in New York, Washington, DC, Boston, Philadelphia, South Florida, and California. Jay…
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Retirement Is a Trap: Derek Coburn on Redefining Success, Health & Legacy
35:08
35:08
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35:08What if the goal wasn’t retirement—it was alignment? Derek Coburn spent decades helping high-net-worth clients chase the dream of early retirement. Today, Derek argues for a radical new philosophy: build a life so meaningful, you wouldn’t want to retire from it. In this conversation, we dig into the emotional and financial toll of deferring joy, ho…
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From Barber to Tech Startup Founder: How I Launched Cutnova | @dorian_barber_yt | CEO & Founder, Cutnova
30:43
30:43
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30:43From the barber chair to the tech world, Dorian shares how he turned a gap in the booking app market into Cutnova—a platform blending appointments with community to help barbers grow, connect, and thrive. Follow/subscribe to be the first to know when new episodes are released. Like what you hear? Leave us a review! KEY TAKEAWAYS: 🔅Identify gaps in …
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How to Compete in Today’s Restaurant Market: Mark Politzer on Reinventing a Legacy Brand
32:43
32:43
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32:43What if the hardest part of change isn’t strategy—it’s psychology? Mark Politzer walked away from fine dining to lead Norms, a 76-year-old family-style chain deeply rooted in Southern California. Now he’s balancing evolution with preservation, trying to modernize a beloved brand without breaking what makes it work. In this episode, we talk about ho…
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Office Hours: Why Your Staff Can’t Sell & Why It’s Your Fault
8:55
8:55
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8:55I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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The Caterer Who Built a Creative Empire: Cooper Vaughan on Margin, Meaning, and the Power of Reinvention
39:19
39:19
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39:19Cooper Vaughan didn’t plan on being a caterer—he was trying not to be. But what started as a side gig in Lexington, Kentucky, turned into Apiary: one of the most creative and complex hospitality companies in the South. And the key to its success? Reinvention. From fine dining drop-offs during the pandemic to immersive, ticketed culinary experiences…
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Brand Partnerships & Salon Ownership: Jeremy Stephens’ Career Playbook | Jeremy Stephens | Owner, Jeremy Stephens Salon | Brand Ambassador & Global Artist
43:29
43:29
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43:29Industry veteran Jeremy Stephens shares how he built a thriving salon and long-term brand partnerships with names like BaBylissPRO and Living Proof—offering a blueprint for stylists who want to grow in and beyond the chair. Follow/subscribe to be the first to know when new episodes are released. Like what you hear? Leave us a review! KEY TAKEAWAYS:…
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From Nightlife to High-End Dining: Jamey Shirah on Pivoting, Branding, and Building Revival Restaurant Group
39:35
39:35
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39:35Most people don’t make it out of nightlife. Jamey Shirah didn’t just make it out—he turned the lessons from late nights and crowded bars into a powerhouse hospitality group that’s redefining what Southern restaurants can be. As the founder of Revival Restaurant Group, Jamey shares how he navigated the leap from nightlife to high-end dining, what he…
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Office Hours: Marketing campaigns that are guaranteed to work
9:18
9:18
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9:18I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Building a Scalable Hotel Brand in High-Barrier Leisure Markets - Matthew Mering - EVP of Hospitality - Waterton
1:06:53
1:06:53
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1:06:53In this episode of Masters of Moments, Jake Wurzak sits down with Matthew Mering to explore the evolution of lifestyle hotels and the founding story behind Outbound Hotels. From his early experiences in the hospitality industry, starting with bartending at Club Med to co-founding a nightclub while attending business school. Matthew shares how his p…
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Scaling a Mission, Not Just a Menu: Dean Neff on Profitability, Purpose, and Leading with Story
33:57
33:57
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33:57Dean Neff didn’t set out to build the biggest seafood restaurant—he set out to build the most meaningful. At Seabird in Wilmington, North Carolina, Dean’s created a model where purpose isn’t a marketing angle—it’s the operating system. From sourcing to storytelling to team education, his restaurant is a case study in how to scale impact without sac…
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Who Gets to Be the Best? William Drew on Power, Politics, and the Future of Fine Dining
36:13
36:13
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36:13What if the most powerful list in restaurants isn’t about food—it’s about influence? William Drew runs the World’s 50 Best Restaurants, the ranking that can transform a chef’s life overnight. But behind the glitz is a story of politics, pressure, and purpose. In this episode, we go deep on how the list really works, who gets included, and what it r…
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The Street Smart Success Podcast - Jake Wurzak
51:02
51:02
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51:02This episode is a repost of Jake's appearance on the Street Smart Success Podcast, hosted by Roger Becker. You can learn more about Street Smart Success here - https://www.streetsmartsuccess.com/ Jake shares his journey from working in his family's hotel business to building a portfolio of unique, experience-driven hotels. The conversation explores…
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Office Hours: Your Loyalty Program is your Sales Engine
7:27
7:27
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7:27I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
…
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Built on Purpose, Powered by Profit: Derrick Hayes’ Path from Gas Station to National Brand
37:29
37:29
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37:29Derrick Hayes didn’t open a restaurant—he made a promise. Big Dave’s Cheesesteaks started in a gas station as a tribute to his father. Today, it’s one of the fastest-growing restaurant brands in the country. But the road wasn’t easy. Derrick had the demand, the brand, the lines out the door—but not the systems. And without systems, profitability ne…
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Startup Story: Test. Sell. Build. Scale. Lessons from a Co-Founder | Dharmendra Manwani | Co-Founder & CEO, ArtistOnGo
54:33
54:33
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54:33Entrepreneur, CEO, and Co-Founder Dharmendra Manwani shares the startup journey behind ArtistOnGo, offering a real-world look at how to turn an idea into a product—through validation, iteration, and solving the right problem at the right time. ArtistOnGo is a business in a box solution for beauty and wellness professionals empowering them with all …
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Why Slowing Down Built a Stronger Brand: John Paterson on Trust, Turnover, and Frankie’s Secret Sauce
38:58
38:58
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38:58John Paterson had every reason to chase growth. The hype was real. The demand was there. But instead of opening more restaurants, he doubled down on one—and built a brand that runs deep instead of wide. Raised inside family-run restaurants in Alabama, John’s path to ownership wasn’t fast—but it was intentional. And at Frankie’s in Nashville, that i…
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Deploying Over $2B into Mispriced Real Estate - Ian Ross - Founder at Somera Road
1:11:47
1:11:47
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1:11:47Ian Ross founded SomeraRoad in 2016, bringing a fresh, entrepreneurial approach to opportunistic real estate in growing secondary cities nationwide. He has since led the firm’s rapid expansion, overseeing nearly $2.5 billion in acquisitions of 25+ million square feet in more than 70 unique markets. Ian has also augmented SomeraRoad’s core value-add…
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From Unknown to Unstoppable: How Ivan Iricanin Made Balkan Cuisine Go Viral in America
33:20
33:20
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33:20What does it take to introduce an entire country to a cuisine they’ve never heard of—and scale it into a multi-million-dollar empire? Ivan Iricanin pulled it off with AMBAR, turning an obscure idea into one of the most successful and unique restaurant groups in the country. In today’s episode, Ivan breaks down how he created product-market fit wher…
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What Stylists Need to Know About Micro Salons & Suite Ownership | Kat Scott | Owner, The Rosewood Salon Co. | Business Coach, Destroy the Hairdresser
40:09
40:09
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40:09In this episode, Salon owner and business coach Kat Scott shares how she went from burned out in traditional salons to thriving as the owner of a micro salon—and what stylists need to consider before jumping into salon suites or opening a space of their own. Follow/subscribe to be the first to know when new episodes are released. Like what you hear…
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The Book That Changes Everything: Gavin Kaysen on Legacy, Collaboration, and Scaling for Impact
36:58
36:58
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36:58Most chefs build restaurants. Gavin Kaysen built a legacy. With his Synergy Series book, Gavin captures years of mentorship, collaboration, and lessons from 25 of the country’s top chefs—all while scaling his own hospitality empire. In this episode, we explore how he turned six years of curated dinners into a blueprint for future generations, the p…
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