A biweekly podcast focused on the planning, organizing, leading, and evaluating functions of management. Interviews with leading business practitioners provide tantalizing tips, wizardly wisdom and energized encouragement to our listeners.
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MBA Associate Professor Podcasts
The Innovators podcast, a product of Harris Search Associates, features interesting conversations with global thought leaders in the areas of higher education and research, engineering, technology, and the health sciences and provides our listeners an opportunity to benefit from lessons learned from the national leaders changing the landscape of innovation and discovery.
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A premier university in Asia, the Singapore Management University (SMU) is internationally recognised for its world class research and distinguished teaching. With an emphasis on generating rigorous, high impact cross-disciplinary research that addresses Asian issues of global relevance, SMU’s faculty from its six schools – School of Accountancy, Lee Kong Chian School of Business, School of Economics, School of Information Systems, School of Law and School of Social Sciences – collaborate cl ...
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It's Personal Stories, A Hospitality Podcast
David Kong, Dorothy Dowling, Rachel Humphrey, Lan Elliott
At It’s Personal Stories, A Hospitality Podcast, we believe that leadership is shaped as much by setbacks and self-doubt as by achievements and accolades. That’s why we go beyond titles and résumés to uncover the personal journeys of hospitality leaders—the moments of vulnerability, resilience, and courage that define true success. Since 2022, our mission has been to empower the next generation of leaders by sharing unfiltered stories of growth from across the industry. With more than 250 in ...
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Neil Twa is an author, podcaster and CEO of Voltage Holdings, LLC. Neil helps e-commerce brands launch and thrive on the Amazon FBA channel. Along the way we discuss – Control the Controllable (1:45), Income with FBA (7:15), Marry Right (14:30) but Don’t Marry Your Product (15:00), $5K a Day (24:30), Voltage Holdings (28:00), Mind Shift (31:45), an…
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Sarah Dandashy, Ask A Concierge, interviewed by Rachel Humphrey
31:41
31:41
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31:41Sarah shares why she trusts her instincts when it comes to evaluating risks and the impact her preparation and practice have on her public speaking. She discusses the importance of the outdoors and physical activity on her overall performance and why curiosity is important. She talks about how developing human connections can help you feel more at …
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Rafat Ali, CEO & Founder, Skift, interviewed by David Kong
29:04
29:04
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29:04Rafat Ali shares his journey from engineer-turned-journalist to serial media entrepreneur, reflecting on the choices, setbacks, and grit behind building Skift. We explore the most admired leadership qualities, founder-led passion, and customer empathy. Don’t miss his parting advice on career compounding, travel, embracing contrarian views, and the …
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Josh Sizemore is a serial entrepreneur with more than two decades of experience in the Consumer Goods & Retail sectors. He is currently the Interim CEO of Feast Fast, a healthy snack alternative. Along the way we discuss – the Journey (1:00), Seltzer Water (3:30), CBD (7:45), 1-800-GOT-JUNK (8:30), Keto Snacks (10:00), FeastFast (13:00), Entreprene…
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Brian Proctor, Founder, Leeds Hospitality Group, interviewed by Lan Elliott
35:00
35:00
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35:00Brian shares why investing time upfront is one of the keys to building high-performing teams. He also explains how his The Power of Gratitude at Work program helps transform organizations – and why it’s easy to do. Brian underscores the importance of public speaking and why loving what you do, saying Yes, and raising your hand for more opportunitie…
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Baron Ah Moo, Senior Vice President of Asset Management, IndoChina Kajima, interviewed by Lan Elliott
30:33
30:33
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30:33Baron shares how he approaches taking major risks, including moving to 5 countries on 3 continents, and the opportunities created by working in emerging markets, plus how those experiences enhanced his career in the U.S. He also explains why one should not pursue a mentor simply because they occupy a role you aspire to as well as the two key qualit…
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Joy in the Age of Chaos: Good Works Consulting
34:34
34:34
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34:34Joy in the Age of Chaos: Good Works Consulting Fran Benjamin is a managing partner of Good Works Consulting, a company that helps businesses thrive by rewiring systems and culture through data-and-human informed solutions, equity-centered strategies, and leadership development Along the way we discuss – A Clear Look at DEI (3:00), the Paradox of In…
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Anastasia Ristovska is the Co-Founder of Books at Ease. Her company helps transform complex financial data into actional insights that drive business growth. Along the way we discuss – parental support (2:30), European business (6:00), capital infusion (11:10), accountant certification (16:00), success stories (18:30), data security (23:00), Wife/H…
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Federal Support for Scientific and Biomedical Research (with Daniel Linzer, PhD, President Emeritus, Research Corporation for Science Advancement)
41:28
41:28
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41:28Dr. Daniel Linzer retired as President Emeritus of the Research Corporation for Science Advancement in July of this year after eight years of leadership. He joined RCSA from Northwestern University where he was on the faculty as professor of molecular biosciences and served as Provost for a decade following stints as dean and associate dean of arts…
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Michelle Griffin is a fractional HR executive and CEO of Griffin Resources. Her company supports small to mid-size domestic and multi-national companies with payroll support, employee development, compliance, benefits administration, and talent acquisition. Along the way we discuss – Work on Her Terms (1:30), Scalability (6:50), Business Analytics …
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Leora Halpern Lanz, Associate Professor of the Practice, Boston University, School of Hospitality Administration
36:22
36:22
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36:22Leora reveals opportunities to attract and retain the next generation, and she debunks myths about them. Leora also shares tips for developing one’s network into friendships and why doing great work is only Part A of what’s needed to succeed. Plus, she discusses ageism in our industry and why young people should say Yes to opportunities.…
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Dave Burnett is passionate about helping businesses thrive. A serial entrepreneur he developed the highly successful Achievers.com platform that was sold in 2015 for $110M. Currently he is the founder of two dynamic marketing sites, AOKmarketing.com and PromotionalProducts.com. Along the way we discuss – The Hockey Enforcer (1:30), Getting out of Y…
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Jan Freitag, National Director, Hospitality Analytics, CoStar Group, interviewed by Lan Elliott
35:04
35:04
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35:04One of hospitality’s most prolific, well-respected presenters, Jan shares his public speaking journey, including specific things to do before, during, and after your presentation to elevate your public speaking. He also shares how raising your hand can help you to be “seen” by senior leaders, how he navigates tremendous ambiguity, and why acknowled…
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Rod Clough_ President_ HVS interviewed by Rachel Humphrey
30:40
30:40
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30:40Rod shares his journey from working in high school catering services to becoming President of HVS. He reflects on his growth as a public speaker and his preparation, his approach to leadership, and why he prioritizes and models wellness and self-care. As an openly gay, Latino senior executive, Rob highlights the critical role that workplace culture…
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Dan Balcauski, Founder and Chief Pricing Officer at Product Tranquility, helps high-volume B2B SaaS CEOs define pricing and packaging of new products. Along the way we discuss - Peak Dot.com Insanity (3:02), What the Hell is Value Anyway (5:30), Pricing the Customer (16:30), Product Management (22:00) and Figuring out the World (31:00). Reach out t…
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Jacob Messina, CEO, Stayntouch, interviewed by Rachel Humphrey
26:43
26:43
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26:43Jacob shares how an early love of video games led to a career in technology and the hospitality industry. He discusses why trust is critical in leadership, reflects on his own leadership evolution and philosophies, and why anticipating and learning from challenges is more important than being perfect. Jacob also talks about cooking as a form of sel…
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Vance Morris is the President and Chief Experience Officer at the Deliver Service Now Institute. Vance has created the Systematic MAGIC framework that helps business owners craft unforgettable journeys that increases customer retention. Along the way we discuss –Rock & Roll Birth Control Factory Security Guard (1:10), Systematic Magic (3:15), How t…
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Brady Dahmer from Vancouver, British Columbia, is an author, Brand Strategist and Founder at Tropoly. In the pod we discuss how businesses can build the extraordinary by addressing their blind spots. Along the way we discuss –Missionaries not Mercenaries (3:00), Tinker, Tailor, Soldier, Spy (4:35), Toronto Film Festival (9:30), Kids and World Peace…
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Carolyne Doyon, President & CEO, Club Med N. America and Caribbean, interviewed by David Kong
27:20
27:20
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27:20From proving doubters wrong early on to leading with determination and kindness, Carolyne reminds us that “success doesn’t come easy, but small wins build confidence and influence.” She also shared candidly about overcoming imposter syndrome, the importance of surrounding yourself with the right people, and why sometimes the best advice is simple: …
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Jeff Borello is the Co-Owner and CEO of Andromeda Technology Solutions, a company that helps manufacturers use IT to improve productivity and efficiency. Along the way we discuss – BHAG/Metronomics (10:20), Ransomware (13:00), Competitive Advantage (18:40), Move to the Cloud (20:30), Strategic IT Planning (23:00), No Side Hustle (27:50), Business P…
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Petra Deuter, Global Board Director & Interim CEO, interviewed by Lan Elliott
31:06
31:06
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31:06Having worked in over 25 countries, Petra career has been built on taking risks and leaning into the resilience she’s built along the way. In this interview, she explains the advantages of interim executive roles and shares the key factors that drove her success. In addition, she details the three things to keep in mind when advocating for oneself.…
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Brian Hicks, CEO HSMAI interviewed by Dorothy Dowling
36:09
36:09
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36:09Dorothy Dowling interviews Brian Hicks, CEO of the Hospitality Sales and Marketing Association International. They discuss Brian's career journey, the importance of intentional career paths, effective team leadership, the significance of networking, and the evolving landscape of technology and innovation in the hospitality industry. “Understand you…
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Dream More, Do More, Become More: LTG (Ret) Bob Noonan
46:53
46:53
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46:53Manager Memo proudly opens its 8th season with Lieutenant General Robert W. Noonan, U.S. Army (Retired) — a distinguished military and corporate leader whose career spans over 35 years of service, including senior intelligence roles and executive leadership at Booz Allen Hamilton. A transformational leader, Bob Noonan has inspired thousands to drea…
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Shelley Rosetta is a business consultant and Principal at Solomon Coyle. Shelley explains how the power of the “built environment” can shape culture, enhance employee engagement and fuel innovation. Along the way we discuss – the Journey (1:05), Distribution Channels (3:50), Business Peer Groups (10:05), Tariffs and Stuff (12:24), Leading with Data…
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Tedd Evers, Global Partner Leader, Travel and Hospitality AWS interviewed by Dorothy Dowling
34:41
34:41
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34:41Dorothy Dowling interviews Tedd Evers, Global Partner, Lead for Travel and Hospitality at AWS, discussing his career journey, leadership during crises, prioritization, and future innovations in hospitality. Tedd emphasizes curiosity, agile thinking, empathy, personal balance, and the critical role of data strategy in transforming the industry.…
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Howard Pearl is the CEO @ C.A.R.S. (Charitable Adult Rides & Services) a 501(c)(3) that raises funds for nonprofits through effective donation programs. During Howard’s tenure, CARS has emphasized operational excellence and innovation to meet the evolving needs of its beneficiaries. Along the way we discuss – the Journey (1:05), Managers – “Manage”…
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David Mansbach, Managing Partner, Global Hospitality & Leisure, DHR Global interviewed by Lan Elliott
36:12
36:12
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36:12Dave shares the importance for both career and joy to collide. An accomplished Executive Recruiter, he discusses the Top 2 Tips for negotiating an offer letter, which most people rarely do, and 3 Traits that make current candidates stand out, which differ from the past. He also explains why everyone in hospitality has an obligation to make our indu…
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Innovation in Funding Research (with Kevin Byrne, MBA, President & CEO, The University Financing Foundation)
26:01
26:01
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26:01Kevin Byrne is the President & CEO of TUFF, recognized for his innovative solutions to capital challenges faced by institutions. He specializes in non-traditional public-private partnerships and real estate financing for university research parks and innovation districts. Kevin holds an MBA with honors from the Wharton School and graduated with hon…
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Jonathan Mast is a consultant and success coach who helps business leaders leverage Artificial Intelligence (AI) for growth. In this pod, Mast provides concrete tips on ways to use AI in ways that increase productivity and profit. Along the way we discuss – the Journey (1:05), White Beard “Prompts” (4:30), 45 years to 8 seconds (8:00), AI and demen…
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Heather Carnes, Director and Founder, Carnes Agency Interviewed by Rachel Humphrey
31:02
31:02
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31:02Heather shares how she views taking risks as pushing boundaries and the quote that helps propel her every day in her personal and professional lives. She talks about how she leaned into compassion and adaptability as key leadership traits during the pandemic. She discusses how public speaking has built her confidence and that she overcomes self dou…
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Steven Puri is an ex-studio executive/producer (@ Fox, DreamWorks, and Sony) and the Founder and creative force behind The Sukha Company an online resource that helps workers focus to finish faster & feel healthier. Along the way we discuss – Die Hard & Independence Day (1:30), a Watson Scholar (6:45), Why I Pay You (12:40), finding Flow State (15:…
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Michael Silverman is the CEO at Silver Lining Insurance Agency, Inc. Michael explains how insurance transfers risk from individuals to the insurance company, ultimately protecting people from the perils of everyday life. Along the way we discuss – the Journey (0:45), the Mayor of Livingston, NJ (6:10), the Quarantined Duck (23:10), Ski School Wipeo…
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Tenia Davis Chief “People Officer,” award winning author, and practiced Servant Leader explains the importance of service, the value of worker affirmation, and the need for feedback. Along the way we examine – the Journey (0:55), Harpo Productions (1:05), People vs. Machine (8:30), the challenges of Remote Work (12:00), Time for a Career Change (35…
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Rhonda (Freeman) Parmer, is an educator, international speaker, Life Coach, and author. In this pod, Rhonda shares her wisdom on the value of education and the processes that sustain organizational success. Along the way we discuss – the Journey (4:00), “Ask for Help” (10:40), Blocks, Clocks, and Socks (21:10), the L.E.G. – Parmer Method (31:00), e…
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Everett O’Keefe, is public speaker, leadership coach, business consultant and founder of Ignite Press, a company that helps authors write, publish, and launch an Amazon Bestseller. In this pod, Everett shares his passion for the transformational impact (authority) of books and their lasting ability to inspire and influence positive change. Along th…
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John Paul Nichols, CEO & President, Club Quarters interviewed by Dorothy Dowling
41:18
41:18
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41:18In a conversation filled with wisdom and experiences, Dorothy Dowling sits down with John Paul Nichols, CEO of Club Quarters, on the hospitality podcast "It's Personal Stories." Nichols takes us through his career, revealing how a strategic blend of opportunistic decisions, international exposure, and cultural diversity has paved the way for his en…
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River & Stone Yoga: Know Us, Like Us, Trust Us
37:18
37:18
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37:18Stephanie Pratico is a mental health counsellor, adjunct professor, and Co-Founder of River & Stone Yoga in Worcester, Massachusetts. In this episode, she reflects on the excitement and challenges of transforming her personal vision into a thriving business. Along the way we discuss – Oracles and Road Signs (6:10), Voice of Reason (11:15), a little…
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Jeffrey Charles Hardy is an International Healthcare Facility Futurist and Planner. He is the founder of Care for Peace, a nonprofit global health development foundation. Along the way we discuss – The Journey (1:00), the Process (5:30), Stages of Human Evolution (7:00), Templates for Discussion (16:00), Backing Up from the Issue (20:00), Pogo (29:…
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Drew Donaldson, fractional CMO and Golden Rule Enthusiast explains how leveraging empathy can turn marketing challenges into profit opportunities. Along the way we discuss – The Journey (1:00), Strategy-based (7:15), Empathy Gap (14:00), Home Depot vs. Ace Hardware (16:45), Savannah School of Art & Design (18:45), Matthew McConaughey (22:00), a Hum…
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Un Maestro de la Comunicacion: Costa Rica Call Center
53:32
53:32
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53:32Richard Blank, President of Costa Rica’s Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales. Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00), INXS (31:45), positive escalation (38:30), …
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Lukasz Dabrowski, Senior Vice President, Global Supplier Relations, HRS Group interviewed by Dorothy Dowling
38:13
38:13
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38:13Lukasz shares insights on his extensive international career, leadership lessons, relationship building, and balancing professional and personal life through the Japanese concept of Ikigai.By David Kong
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Nathan Turner, Founder of Earnest Investing, speaks to the magic of passive income through the practice of recession-resistant Real Estate Investing. Along the way we discuss – Fix & Flipping houses in Saskatoon, Canada (1:40), Creating mortgage notes (6:40), Walk-in Music at the Diversified Mortgage Expo (17:40), Axe Throwing (24:00), “Boring is B…
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The Day I Became a Stoic: Ranger Class 2-83
37:10
37:10
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37:10Lieutenant General, U.S. Army (retired), Jeffrey S. Buchanan is the former commander of the United States Army North (5th Army). General Buchanan served for more than 37 years as a transformational leader across a vast range of assignments from the platoon to theater level. His stoic perspective and unique leadership slant stems from decades of eng…
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Marcelo Calbucci, technologist, innovator, and founder of The PRFAQ Framework explains how to think, articulate and inspire your business toward success. Along the way we discuss – Amazon and Microsoft cultures (4:30), Eward Tufte (8:15), business writing (15:30), the Learn, Write, Listen Loop (23:20), London vs. Seattle (26:40), and 11 patents and…
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Eric Charran, data & AI Executive, innovator and author shares his views on ways to cope with the challenging boss. Along the way we discuss – Riding the Microsoft Rocketship (5:40), the Servant Leadership of Satya Nadella (7:00), Nine Boss Archetypes (14:30), the Emergency Broadcaster Boss (18:45), the Attack Sub Boss (21:40), and the Zeitgeist of…
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Military Veteran Ranger Bob Kvederas provides a fascinating account of his 30+ years of service to America. Along the way we discuss – Becoming a Soldier (1:00), Commando Walk (5:30), End of the Brown Shoe Army (11:00), MG Edward Walker (14:00), Building the Berlin Wall (21:00), Vietnam (37:00), Delta Force (45:00), and Life after the Army (50:00).…
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Donte Johnson, Author, The Hospitality Impact Handbook, Interviewed by Rachel Humphrey
34:46
34:46
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34:46Donte discusses the importance of community on his leadership style and how social impact and business success can go hand in hand. He shares his strategies for overcoming self doubt, building great teams, overcoming challenges, and developing new skills. He also talks about why representation matters, his public speaking journey, and what drives h…
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Jake Setterlun, entrepreneur, author, marketing expert, and founder of Setterlun University shares tips from his success. Along the way we discuss – the Million $$ Offer (2:30), Partnership Development (3:00), Drones to the Rescue (17:20), creation of Passive Income (29:00), and “The Offer Code” (34:30). Access Jake’s website @ JakeSetterlun.com wh…
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Peter Ricci, Director of Hospitality & Tourism Management, interviewed by David Kong
31:40
31:40
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31:40Dr. Peter Ricci encourages us to stay open-minded and embrace differences, rather than dismissing them simply because they challenge our preferences. He reminds us not to lose sight of who we are in the face of immediate challenges. In our conversation, we explore the best advice he’s ever received and how he equips his students to thrive in a rapi…
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Craig Sullivan, Founder & President, [CLIC] Media interviewed by Lan Elliott
28:29
28:29
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28:29Craig shares his concerns about the industry's brain trust that will soon retire, and the importance of passing information to future generations. He also explains the importance of listening in building one’s network and how discretion is integral in doing deals. Finally, Craig shares the 3 Magic Words that go a long way in a successful career.…
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