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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Lightspeed

Blockworks

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Lightspeed is a podcast for those interested in how crypto can solve real problems and create products users love. It's a callback to the garage days of Silicon Valley, where builders pushed the limits of hardware and software to build world-changing products. We interview the projects and founders that will make this same impact today.
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A K12TechPro Podcast. This podcast is about trending K12 technology topics and issues. Josh, Chris, and Mark have real conversations, real arguments, and real banter on IT issues and trends in K12 Schools. Current and Past Sponsors: Absolute, Arista, HPE Aruba Networking, Blocksi, Chromebookparts.com, ClassLink, CTL, Eaton, Extreme Networks, Fortinet, Howard Technology Solutions, iDoc, Infoblox, INVZBL, Jupiter Education, Lightspeed Systems, Luma Technologies, Managed Methods, NTP, Papercut, ...
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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and ...
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Generative Now is a weekly series from Lightspeed, highlighting the stories, strategies and insights behind today's most exciting AI companies and how they’ll change everything about the way we work. Inspired by the popular in-person Generative Meetups in places like New York, San Francisco, LA and Europe, host and Lightspeed Partner Michael Mignano will speak with founders, engineers, designers and other leaders that are leveraging AI to take their product to new heights. Listen and follow ...
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Lightspeed Tech Systems

Lightspeed Tech Systems

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At Lightspeed, we took it upon ourselves to give growing businesses access to professional IT services that are custom-designed for their specific needs and goals... All at a price that makes sense to them.
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Mission Critical with Lance Chung

GLORY Podcast Network

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Behind every great company, every groundbreaking idea, and every game-changing innovation, there’s a leader on a mission. Welcome to Mission Critical with Lance Chung—the show where we break down the blueprints, the bold moves, and the battle-tested playbooks of today’s most impactful leaders. From CEOs and founders to artists, designers, and athletes, we’re talking to the visionaries who build, innovate, and lead.
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The Healthcare Growth Cycle Podcast explores how healthcare CEOs and executives build predictable, scalable growth in an unpredictable revenue environment. Hosted by Christian Steinert—Chief Data Strategist & Data Engineer Consultant at Steinert Analytics—each episode features candid conversations with Central Ohio healthcare leaders and beyond on leveraging AI, predictive analytics, and data-driven strategies to overcome growth bottlenecks. Discover how forward-thinking leaders are using te ...
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What comes after Google, Facebook, Bitcoin, and Ethereum? Perhaps it's the startup country — the network state. Balaji interviews tech founders and policymakers from around the world on managing billions of dollars and millions of people, as well as what it might take to start a new kind of state.
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Upfront Ventures

Upfront Ventures

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The Upfront podcast features a variety of guests to discuss startups, venture capital, and current events - providing an insider's view into entrepreneurship and technology.
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What does it take to scale AI from 800 siloed experiments into enterprise-wide impact? Doug Schmitt, President of Dell Technologies Services and CIO of Dell, joins Peter High to unpack the company’s enterprise AI playbook—a journey from fragmented innovation to four scalable platforms used across software development, customer service, supply chain…
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In this episode of the Healthcare Growth Cycle podcast, host Christian Steinert interviews Frank Stadler, managing director at Kivorex, about the intersection of AI, data governance, and healthcare. They discuss Frank's journey from software engineering to founding a consultancy focused on AI regulation, the importance of data governance frameworks…
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What does it take to play the long game in innovation? Venture capitalist Brad Feld has spent four decades answering that question as a founder, mentor, and early-stage investor in companies like Fitbit, MakerBot, and Techstars. In this episode, Feld unpacks the enduring impact of mentorship, the logic behind his “Give First” philosophy, and how st…
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Join Josh and Mark on this week’s K‑12 Tech Talk as they break down the real-world effects of the federal government shutdown on schools, walk through a new federal AI bill (the GARD Act) and discuss major service outages that disrupted classrooms — including Chromebook/Google login problems, recent AWS and Entra incidents, and how districts should…
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What if your company’s data could become a public good and a competitive moat? Beaumont Vance, SVP of Data and AI at Paychex, shares how his team transforms payroll and HR data into real-time economic insight, powering everything from AI copilots to U.S. government response efforts. With 1 in 11 U.S. workers on the platform and 39 million client in…
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It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation,…
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In this episode of Mission Critical, Lance sits down with Jennifer Meyer, the Los Angeles–based jewelry designer whose eponymous brand has redefined celebrity-driven luxury for nearly two decades. Long before influencer marketing became an industry, Meyer understood the power of emotional connection, storytelling, and authenticity. Her designs—deli…
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Ryan Serhant is one of the most successful and well-known real estate entrepreneurs in the world, with over $20 billion in lifetime sales. After leading one of New York City’s top-ranked brokerage teams to more than $4 billion in transactions, he founded SERHANT., a next-generation real estate company built at the intersection of media, technology,…
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1025: What does it take to go from CIO to CEO? For Saul Van Beurden, tech leadership was the ideal proving ground. Now CEO of Consumer, Small, and Business Banking at Wells Fargo, Saul shares how his background in IT helped him lead at enterprise scale. In this episode, he speaks with Peter High about the strategic, operational, and cultural mindse…
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Holy MFA, Batman! This week, the guys discuss the sentencing of the individual behind the PowerSchool data breach, the recent AI weapons detection system that mistook a bag of chips for a gun and prompted police response, and Mark's Batman mask. Yes, it's Halloween time! The main segment is an interview with the tech team from Tahoe-Truckee Unified…
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What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They disc…
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Alfred Lin, Partner at Sequoia Capital and three-time #1 Midas List investor, has backed some of the most transformative companies of the past two decades. His portfolio spans early bets on Airbnb, DoorDash, Uber, Zipline, Kalshi, and Commure to growth-stage partnerships with OpenAI and Citadel Securities, consistently identifying founders and busi…
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Where is AI actually moving the needle in industrial operations? In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential. Topics include: A disciplined approach to AI deployment with measurable ROI Norfolk So…
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Gm! This week the MegaETH team join the show to. discuss their ICO launch & the future of MegaETH. We deep dive into building a performant L2, the end game for MegaETH, ICO specifics & more. Enjoy! -- Follow Lei: https://x.com/yangl1996 Follow Namik: https://x.com/NamikMuduroglu Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twi…
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In this episode of Mission Critical, Lance sits down with David Zilber — chef, fermentation expert, author, and Top Chef Canada judge — to explore how food reflects who we are, where we come from, and where we’re headed. From his groundbreaking work leading the Fermentation Lab at Noma (once named the world’s best restaurant) to his current work in…
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Sequoia Partner Alfred Lin joins Sourcery to share how one of the world’s most iconic venture funds, which has distributed over $43B to investors since 2020, continues to back outlier founders at the earliest stages. Sequoia just launched its latest early stage funds: Seed Fund VI: $200M and Venture Fund XIX: $750M, to continue partnering with the …
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What does it really take to scale AI responsibly across a global enterprise? In this episode, Ramon Richards, Chief Technology Officer at T. Rowe Price, shares how his team is advancing AI capabilities with discipline and speed—balancing innovation with the need for risk controls, data readiness, and workforce enablement. Ramon unpacks T. Rowe Pric…
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Gm! This week Kevin Ricoy (Kyzer) joins the show to discuss the latest happening in crypto this week. Enjoy! -- Follow Kevin: https://x.com/Kyzer Follow Jack: https://x.com/whosknave Follow Lightspeed: https://twitter.com/Lightspeedpodhq Subscribe to the Lightspeed Newsletter: https://blockworks.co/newsletter/lightspeed Join the Lightspeed Telegram…
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How can venture investors consistently identify the next breakout market? Barry Eggers, Founding Partner at Lightspeed Venture Partners, reveals the firm’s thesis-driven approach to venture capital of using early “learning investments” to test conviction, then scaling fast into emerging markets before the crowd arrives. In this episode, Barry share…
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In this episode, we debrief last week’s Campus Guardian Angel interview, dig into Google’s new policy to delete inactive accounts after two years, and reflect on the recent AWS/DNS outage that impacted services. Then, K12TechPro's Hayden the New Guy brings multiple on‑site interviews from the MOREnet conference! Tech Department Salary Survey View t…
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Michael Barton, Sector Head at Coatue, joins Sourcery to unpack how one of the world’s largest hedge funds is navigating tectonic shifts in markets. From the Gamestop meme stock saga and the rise of retail investors, to Coatue’s $70B multi-strategy platform across public equities, privates, and credit, Barton shares a behind-the-scenes view into ho…
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What if your innovation team operated more like a venture fund than a lab? In this episode of Technovation, Peter High speaks with Andres Vazquez, Chief Digital Intelligence Officer of América Móvil, about how he leads open innovation at scale, evaluating thousands of companies a year to drive customer value, operational efficiency, and revenue. Ke…
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AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to reth…
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Gm! This week the Meteora team joins the show to discuss their upcoming TGE. We deep dive into why is Meteora launching a token, the LIBRA fallout, Solana DeFi, Meteora's next chapter & more. Enjoy! -- Follow Soju: https://x.com/0xSoju Follow Zen: https://x.com/realdezen Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twitter.com…
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Elad Gil joins Sourcery to unpack the story behind Brain Co, his new AI incubation venture with Jared Kushner (Affinity Partners) and Eric Wu (Opendoor). Brain Co was founded to solve a glaring problem: Fortune 100s and government institutions desperately want AI adoption but lack the engineering depth and infrastructure to make it real. Backed by …
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Is your infrastructure ready to flex? In this episode of Technovation, Manish Kumar, EVP of Digital Energy at Schneider Electric, explains how buildings can become interactive energy assets with the help of AI, real-time data, and distributed energy systems. He shares the strategy behind Schneider’s Energy Command Center model, which reduced energy…
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Filmmaker Maggie Kang has captured the world’s imagination with Kpop Demon Hunters, the animated blockbuster that’s topped Netflix’s most-watched list and redefined what global audiences expect from K-pop storytelling. Blending the spectacle of superhero cinema with the infectious energy of Korean pop culture, Kang’s film has inspired entirely new …
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Elad Gil, of Gil Capital and Gil & Co, aka one of Silicon Valley’s most influential investors, sits down with Molly O’Shea to unpack it all.. from the 1999 IPO boom to the AI bubble, and what it really takes to build durable companies across cycles. Elad has backed more than 200 companies, from Stripe, Airbnb, and Coinbase to next-gen AI leaders li…
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Gm! This week Amira Valliani joins the show to discuss the future of DePIN on Solana. We deep dive into the biggest opportunities, the problem with venture capital, the AI energy opportunity, robotics & more. Enjoy! -- Follow Amira: https://x.com/amiravalliani Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twitter.com/Lightspeed…
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On Episode 236 of K12 Tech Talk, we discuss California’s new law to protect students using AI chatbots and revisit Campus Guardian Angel, a startup building drone-based responses for active shooter scenarios. The episode features an in-depth interview with Justin Marston (CEO/co-founder) and Bill King (Chief Tactical Officer/co-founder) from Campus…
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We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…
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In this episode of Generative Now, Lightspeed Partner Michael Mignano sits down with Tanay Kothari, the co-founder and CEO of Wispr Flow, an AI-powered voice dictation platform. Tanay traces his path from building dozens of apps as a teen in Delhi to now, and how those experiences inspired him to make one of the first “zero-edit” voice products. Ta…
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What happens when the CIO responsible for powering AI also has to manage its energy demands? Richard Donaldson, SVP & CIO of Duke Energy, joins Technovation to discuss the unique position utilities now face: supporting exponential growth in data center power needs while simultaneously using AI to optimize grid performance, customer experience, and …
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Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…
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From scaling a billion-dollar tech company to trekking through the Amazon rainforest with Dr. Jane Goodall, Dax Dasilva has learned that growth only happens when you step outside your comfort zone. In this episode of Mission Critical, the Lightspeed CEO and Age of Union founder opens up about leadership, purpose, and risk—sharing lessons from both …
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Gm! This week Michael Repetný joins the show to discuss the future of staking on Solana. We deep dive into the Marinade origin story, liquid staking, working with ETF issuers, Solana DATs & more. Enjoy! -- Follow Michael: https://x.com/repetny Follow Jack: ⁠https://x.com/whosknave⁠ Follow Lightspeed: ⁠https://twitter.com/Lightspeedpodhq⁠ Subscribe …
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What does it take to build a high-performing IT organization from scratch while navigating a carve-out, preparing for IPO, and pivoting into acquisition? In this episode of Technovation, Kirk Ball, Chief Information Officer at Worldpay, shares his 15-month journey leading digital transformation, tech modernization, and cultural reinvention at a glo…
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Gm! This week Viktor Fischer joins the show to discuss his journey to investing in Solana in the early days to today. We deep dive into what gave Viktor conviction to buy Solana in 2018, how the thesis has evolved ever since, DoubeZero, crypto treasury vehicles, Solana DeFi & more. Enjoy! -- Follow Viktor: https://x.com/viktorfischer Follow Jack: ⁠…
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AI has eaten the internet, data labeling is so over, and $30 trillion of human work is on the verge of automation. Jonathan Siddharth, Founder & CEO of Turing, joins Sourcery to break down the power shift in AI training — from commodity data labeling to expert research — positioning Turing apart from AI data providers like Scale AI, Mercor, & Surge…
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