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Len Samborowski Podcasts

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Manager Memo podcast

Len Samborowski, MBA Associate Professor, Nichols College

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A biweekly podcast focused on the planning, organizing, leading, and evaluating functions of management. Interviews with leading business practitioners provide tantalizing tips, wizardly wisdom and energized encouragement to our listeners.
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Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larg ...
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Manager Memo podcast A biweekly podcast focused on the planning, organizing, leading, and evaluating functions of management. Interviews with leading business practitioners provide tantalizing tips, wizardly wisdom and energized encouragement to our listeners. Len Samborowski, MBA Associate Professor, Nichols College Season 07 Episode 25 Richard Bl…
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"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of …
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Rhonda (Freeman) Parmer, is an educator, international speaker, Life Coach, and author. In this pod, Rhonda shares her wisdom on the value of education and the processes that sustain organizational success. Along the way we discuss – the Journey (4:00), “Ask for Help” (10:40), Blocks, Clocks, and Socks (21:10), the L.E.G. – Parmer Method (31:00), e…
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The Jamilia Grier Show. Richard Blank: Building a Business Abroad & Leading with Empathy In this powerful episode of The Jamilia Grier Show, I sit down with Richard Blank, CEO of Costa Rica's Call Center, to explore how he turned leading with empathy into building a business abroad. We unpack the real journey behind building a business overseas, ov…
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In this powerful episode of The Jamilia Grier Show, I sit down with Richard Blank, CEO of Costa Rica's Call Center, to explore how he turned leading with empathy into building a business abroad. We unpack the real journey behind building a business overseas, overcoming self-doubt, leading with empathy, and mastering human connection in an AI-driven…
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The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation. The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different b…
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How do you build a business during a recession—and turn it into a legacy? In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart. He discusses the dynamic…
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For the Curious and Confused Podcast We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it? "For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chem…
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Everett O’Keefe, is public speaker, leadership coach, business consultant and founder of Ignite Press, a company that helps authors write, publish, and launch an Amazon Bestseller. In this pod, Everett shares his passion for the transformational impact (authority) of books and their lasting ability to inspire and influence positive change. Along th…
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Firewatch Business - Entrepreneurial Insights I’ll help you break free from the 9-5 and build a life of independence and freedom on your own terms.—so you have the money to seize opportunities, support your family, and create the safety and stability you need. You’ll also gain the tools to take control of your time, so you never miss family events …
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Finding the Unicorn in You is a podcast hosted by Dr. Jaime G. Raygoza, dedicated to empowering professionals to prevent burnout and achieve sustainable success. Each episode features engaging conversations and practical strategies that enhance career trajectories, foster work-life balance, and cultivate resilience. Join Dr. Raygoza and his guests …
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The Figuring Shxt Out podcast by Buneeflacs and Swangkkking is Two business and positivity minded individuals trying to just Figure Shxt Out! We cover topics ranging from wellness, wealth, health, business and being an entreprenuer! This week we speak with Costa Ricas own Richard Blank! Richard is a communications expert and has trained well over 5…
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Stephanie Pratico is a mental health counsellor, adjunct professor, and Co-Founder of River & Stone Yoga in Worcester, Massachusetts. In this episode, she reflects on the excitement and challenges of transforming her personal vision into a thriving business. Along the way we discuss – Oracles and Road Signs (6:10), Voice of Reason (11:15), a little…
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The Wolf of Costa Rica Street: Hustle, Grit, and the Real Grind | Richard Blank Cosmos Dar: My Mission is to educate and inspire people to Financial Freedom Summary Join us in this exciting episode as we sit down with Richard Blank, a visionary entrepreneur who journeyed from Philadelphia to Costa Rica, where he revolutionized the telemarketing ind…
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Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rheto…
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Jeffrey Charles Hardy is an International Healthcare Facility Futurist and Planner. He is the founder of Care for Peace, a nonprofit global health development foundation. Along the way we discuss – The Journey (1:00), the Process (5:30), Stages of Human Evolution (7:00), Templates for Discussion (16:00), Backing Up from the Issue (20:00), Pogo (29:…
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Welcome to "Conversations Ignite," where your host Robbie Ross brings you thought-provoking and entertaining interviews and stories. Dive into engaging discussions that explore diverse personalities and personal experiences, designed to ignite your curiosity and inspire your own journey. Welcome to Conversations Ignite, where every episode sparks n…
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Welcome to the “Brock The Rock Talks Podcast!” A podcast that talks about Entrepreneurship and the Real Deal of being a Dad, a Coach, a Speaker and a Realtor. This is me sharing my real life, the sh*# I go through, people in my life, the relentless lifestyle that I live, that flirts with obsession, the crazy thoughts in my head..... My addiction My…
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We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message. Our goal is to promote peace at all levels and educate young people on…
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In this episode of AI & Data Driven Leadership, Dean Guida speaks to the President and Bilingual Telemarketer Trainer of Costa Rica's Call Center, Richard Blank. Richard emphasizes the irreplaceable value of human empathy and effective communication in customer interactions. He shares insights on hiring practices, training methods, and the importan…
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Drew Donaldson, fractional CMO and Golden Rule Enthusiast explains how leveraging empathy can turn marketing challenges into profit opportunities. Along the way we discuss – The Journey (1:00), Strategy-based (7:15), Empathy Gap (14:00), Home Depot vs. Ace Hardware (16:45), Savannah School of Art & Design (18:45), Matthew McConaughey (22:00), a Hum…
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Abeg Vex Podcast We are engaging in candid conversations without judgment. Make we gist! Step into a world of candid conversations, unfiltered opinions, and uproarious laughter with the "Abeg Vex!” Podcast. This podcast is your ultimate escape from the mundane, a sanctuary where no topic is off- limits. Abeg Vex Nation – a community of listeners wh…
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Richard Blank, President of Costa Rica’s Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales. Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00), INXS (31:45), positive escalation (38:30), …
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WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven adv…
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Are you a visionary leader navigating the challenges of growing a cohesive team, work ethics, and culture or an entrepreneur working to scale your business and create unstoppable growth? The "Unstoppable Leadership Spotlight: Influential Leaders and Their Game-Changing Insights" podcast is searching for CEOs, VPs, and leaders who are ready to share…
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Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner p…
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Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect w…
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Nathan Turner, Founder of Earnest Investing, speaks to the magic of passive income through the practice of recession-resistant Real Estate Investing. Along the way we discuss – Fix & Flipping houses in Saskatoon, Canada (1:40), Creating mortgage notes (6:40), Walk-in Music at the Diversified Mortgage Expo (17:40), Axe Throwing (24:00), “Boring is B…
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Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04…
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The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge. The Common Cents Show is…
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Welcome to "Aligned Entrepreneur Secrets," . A podcast for entrepreneurs looking to align their business strategies with their core values. Hosted by Traci Bermingham, this podcast features insightful interviews, expert advice, and actionable tips designed to help you grow and scale your business while staying true to your mission. Whether you're f…
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The L.O.V.E Plan for Success and Inner Growth Trying again and again to break this glass ceiling on top of you? We show you the path to climb on top of your glass ceiling. glass ceiling. Follow the L.O.V.E Plan for Success and Inner Growth. We show you how to own your life and to turn it into a joyful path along the mission your soul has given to y…
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Lieutenant General, U.S. Army (retired), Jeffrey S. Buchanan is the former commander of the United States Army North (5th Army). General Buchanan served for more than 37 years as a transformational leader across a vast range of assignments from the platoon to theater level. His stoic perspective and unique leadership slant stems from decades of eng…
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Marcelo Calbucci, technologist, innovator, and founder of The PRFAQ Framework explains how to think, articulate and inspire your business toward success. Along the way we discuss – Amazon and Microsoft cultures (4:30), Eward Tufte (8:15), business writing (15:30), the Learn, Write, Listen Loop (23:20), London vs. Seattle (26:40), and 11 patents and…
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Eric Charran, data & AI Executive, innovator and author shares his views on ways to cope with the challenging boss. Along the way we discuss – Riding the Microsoft Rocketship (5:40), the Servant Leadership of Satya Nadella (7:00), Nine Boss Archetypes (14:30), the Emergency Broadcaster Boss (18:45), the Attack Sub Boss (21:40), and the Zeitgeist of…
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Military Veteran Ranger Bob Kvederas provides a fascinating account of his 30+ years of service to America. Along the way we discuss – Becoming a Soldier (1:00), Commando Walk (5:30), End of the Brown Shoe Army (11:00), MG Edward Walker (14:00), Building the Berlin Wall (21:00), Vietnam (37:00), Delta Force (45:00), and Life after the Army (50:00).…
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Jake Setterlun, entrepreneur, author, marketing expert, and founder of Setterlun University shares tips from his success. Along the way we discuss – the Million $$ Offer (2:30), Partnership Development (3:00), Drones to the Rescue (17:20), creation of Passive Income (29:00), and “The Offer Code” (34:30). Access Jake’s website @ JakeSetterlun.com wh…
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Brad Englert - advisor, technologist and author of the Spheres of Influence offers insights on ways to develop and maximize a corporate IT strategy. Along the way we discuss – the University of Texas (1:15), IT Governance (3:20), three types of decision making (12:30), multi-modal contact (21:25), and the Art of Apology (37:25). Access Brad’s custo…
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In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to i…
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Aaron Ryan, award-winning author of the Dissonance and The End sagas talks about creativity and the power of Christian Literature. Along the way we discuss – the Electric Boy (2:30), AI (Alien Invasions) (4:45), Apex Predators (18:20), the Anti-Christ (22:00), Let the Spirit Lead (31:50), and AI's (Artificial Intelligence) impact on creativity (34:…
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Welcome to Speakers Are Leaders Motivation Channel with Harry Sardinas, where we bring you funny, edutaining videos and interviews to help you: Grow your business from the stage & build a powerful global brand Overcome stage fright & become a confident, charismatic speaker Learn from multimillionaires about their journey to success & how they made …
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In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exc…
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On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment c…
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Six-Figure Speaker SpotlightSpeakerTunity Speaker Relations & Business Development Director and Six-Figure Speaker Spotlight podcast host, Kelley O'Hara is an expert in helping entrepreneurs, business leaders, coaches, speakers, authors, and messengers connect with their target audience and find more speaking opportunities to grow their business an…
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This pod, part of a series of interviews of Military Veterans, is presented by the New England Chapter of the U.S. Army Ranger Association. Ranger Bill Biser talks about his military service and Ranger Lessons Learned. Along the way we discuss – the Draft (1:15), MLK March (8:30), PRC-10 Radio (16:45), Jack Webb (21:30), “This too shall pass” (29:3…
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The mission of the show is to provide call center owners and leaders with the tools for building scalable sales operations. After being in and around sales operations for 18 years, Jason Cutter is focused on helping improve the world of sales, one salesperson, one team at a time. During this twice-a-week show, Jason will be chatting with call cente…
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Sandra Stephan Kokovic, the "Beyonce of SnapAdvantage.com" shares her Vibe and expertise on all things Digital Marketing. Along the way we discuss – Bio-Hacking (3:35), Data Analytics (19:20), Multi-linguistics (30:40), and the power of North American Partnerships (31:00). Learn more about Sandra’s world @ SnapAdvantage.com. This podcast is teamed …
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Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wel…
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Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Cen…
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Welcome to another exciting episode of the "Pivoting to Web3 Podcast." I'm your host, Donna Mitchell, and today, we have a very special guest who's a pioneer in the call center industry, Richard Blank. At just 27, Richard moved from Philadelphia to Costa Rica and eventually founded Costa Rica's Call Center in 2008, which has now grown to a 150-seat…
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