Best Jorge Arango Podcasts (2025)

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AI and Other Strange Design Materials with Matt Webb 30:17

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28d ago30:17

30:17

Matt Webb doesn’t just talk about emerging technologies—he builds with them, lives with them, and prototypes the futures they might bring. In this episode, Lou Rosenfeld talks with Webb—designer, technologist, and featured speaker at the upcoming Designing with AI 2025 conference—about how GenAI represents a kind of temporal leap: a sudden arrival …

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From Hype to Insight: Llewyn Paine on AI, UX, and Critical Thinking 30:12

2M ago30:12

30:12

What happens when a cognitive psychologist turned UX researcher brings a critical eye to AI? Dr. Llewyn Paine shares her unique perspective at the intersection of emerging technology and user research. With experience spanning neuromarketing, 3D television, and mixed reality, Llewyn has seen the hype cycles come and go—and learned to spot the gap b…

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We Need to Talk with Joshua Graves 28:24

2M ago28:24

28:24

Tough conversations can feel like real-life horror stories—but they don’t have to. In We Need to Talk: A Survival Guide for Tough Conversations, Joshua Graves offers a practical, psychologically grounded toolkit for navigating conflict with clarity and courage. Drawing on insights from neuroscience, psychology, and his own lived experience, Graves …

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Stop Wasting Research with Jake Burghardt 35:04

2M ago35:04

35:04

Most organizations don't suffer from a lack of research—they suffer from a failure to use it well. Jake Burghardt, author of Stop Wasting Research, joins Lou to explore why so many valuable insights are lost after the study ends—and what we can do about it. Burghardt argues that building a research repository is only the first step; real impact com…

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Traction Heroes with Harry Max & Jorge Arango 32:16

4M ago32:16

32:16

What happens when two brilliant minds from the world of information architecture team up to create a podcast that’s part leadership playbook, part intellectual high-wire act? That’s exactly what Harry Max and Jorge Arango set out to explore with their new podcast, Traction Heroes. Lou Rosenfeld chats with two and learns how they envision their proj…

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Research as Knowledge Curation with Robin Beers 33:40

4M ago33:40

33:40

Why do so many organizations struggle to learn and evolve? Robin Beers, an organizational psychologist and founder of Ubuntu Culture Company, argues that businesses have been stuck in a transactional mindset—hoarding knowledge rather than embracing it as a dynamic, social process. In this conversation, she explains why researchers must shift from s…

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From Academia to UX with Katie Hansen 23:55

4M ago23:55

23:55

What happens when an academic researcher trades a university lab for the fast-paced world of tech? Katie Hansen, Senior UX Research Manager at Thumbtack, shares her journey from studying unconscious bias at Princeton to leading research at companies like Etsy, Instagram, and Facebook. She breaks down the challenges of transitioning from academia—wh…

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Destigmatizing Failure to Encourage Innovation with Dan Ward 27:21

5M ago27:21

27:21

Failure is often seen as something to avoid, but Dan Ward sees it as a gateway to innovation. Dan is a military technologist, author, USAF veteran, and innovation catalyst at MITRE Corporation, and he and Lou talk about the profound lessons failure can teach. Drawing from his book LIFT: Innovation Lessons From Flying Machines That ALMOST Worked and…

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A Designer Fighting Climate Change with Brandon Schauer 40:21

5M ago40:21

40:21

What keeps you up at night? For Brandon Schauer, it was climate change. In a stroke of genius, the former CEO of Adaptive Path decided to look for a role that would help him address his concerns about our planet. He ultimately transitioned to his current role as Senior Vice President of Climate Culture at Rare. Brandon has a big heart, and it can b…

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Envisioning and Creating New York City’s Next Park with Rosa Chang 33:35

6M ago33:35

33:35

Imagine transforming a forgotten, dark space beneath one of New York’s most iconic landmarks into a vibrant community hub—this is the ambitious vision behind Gotham Park. Facilitating the vision and creation of the space beneath the Brooklyn Bridge is Lou’s guest, Rosa Chang. She shares her dream of transforming the neglected nine-acre area into a …

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Epilogue 41:54

6M ago41:54

41:54

In this final episode, I reflect on things I learned by producing the show. See full show notes at: https://theinformed.life/2024/12/29/episode-156-epilogue/ Photo by Diego Jimenez on Unsplash.By Jorge Arango

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Peter Morville on Exit Interview, part 2 32:37

7M ago32:37

32:37

Peter Morville is a pioneer of information architecture. He co-authored Information Architecture for the World-Wide Web, the classic O’Reilly “polar bear” book on the subject. In our previous conversation, I interviewed Peter about a big change in his life. In this interview, we turn the tables: he interviews me about a big change to this show. See…

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Rock Climbing and Security UX 34:16

7M ago34:16

34:16

Just as a rock climber meticulously checks their gear and follows strict safety protocols to navigate treacherous heights, security UX professionals must also anticipate risks and design safeguards to ensure a smooth and safe journey for users in a digital landscape. In Lou’s interview with Heidi Trost, author of Human-Centered Security: How to Des…

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Peter Morville on Exit Interview, part 1 51:03

7M ago51:03

51:03

Peter Morville is a pioneer of information architecture. He co-authored Information Architecture for the World-Wide Web, the classic O’Reilly “polar bear” book on the subject. This is Peter’s third appearance on the show. I asked him back because I wanted to learn about his decision to retire from IA consulting. This is the first of two conversatio…

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Middleware in Medicine with Carol Massa 32:36

7M ago32:36

32:36

Imagine being the service design lead of a healthcare network of 88,000 patients. Your team consists of five people. Sounds daunting, doesn’t it? This is the work that Carol Massa does every day at Northwell Health, New York's largest healthcare network. She brings her wisdom and experience not only to this episode of the Rosenfeld Review, but to t…

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Joe Natoli on The UX Team of One 37:57

8M ago37:57

37:57

Joe Natoli is a renowned UX design consultant, advisor, and educator. Now, he’s collaborated with Leah Buley on a new edition of her classic book, The User Experience Team of One. That is the subject of our conversation. See full show notes at: https://theinformed.life/2024/11/17/episode-153-joe-natoli/…

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Systems Provocateur with Dr. Luke Roberts 31:24

8M ago31:24

31:24

“Systems are very good at being resilient,” and “Systems are very good at dehumanizing,” are sentiments that anyone who has worked in organizational transformation or systems change can appreciate. Luke Roberts is the COO and co-founder of HighFive and a speaker at the upcoming Advancing Service Design Conference. As a self-proclaimed "systems prov…

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Andy Budd on The Growth Equation 41:32

8M ago41:32

41:32

Andy Budd co-founded pioneering UX design agency Clearleft. After leading and growing that company, he became an advisor, VC, and coach. He’s now written a book on how early stage startups can benefit from good design. That is the focus of our conversation. See full show notes: https://theinformed.life/2024/11/03/episode-152-andy-budd/…

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Rewriting the Rules through Organizational Development with Amanda Woolley 31:23

8M ago31:23

31:23

“I’ve been asking myself the question, ‘Why are you doing that?’ since I was about four,” says Amanda Woolley. As an organizational development (OD) consultant and facilitator, she seems to have found the right profession. Amanda began her career with NHS England, eventually becoming the System Leadership Development Senior Manager before working a…

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Karen McGrane on Content Management 41:09

8M ago41:09

41:09

Karen McGrane describes herself as a “UX multi-hyphenate”: information architect, content strategist, technical communicator, accessibility advocate, and more. She’s co-founder of Autogram, a content management and design system consultancy, and author of two classic books on content strategy. In this conversation, we focus on how AI might affect c…

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The Design Conductors with Rachel Posman and John Calhoun 30:16

9M ago30:16

30:16

What do music and DesignOps have in common? So much that Rachel Posman and John Calhoun use music as a framework for their new book, The Design Conductors: Your Essential Guide to Design Operations—the first book written about the subject. Both of the authors come from creative backgrounds (John as a musician, Rachel as a ballet dancer), and they d…

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Scott Berkun on Why Design is Hard 36:03

9M ago36:03

36:03

Scott Berkun is the bestselling author of nine books on design, innovation, remote work, and more. His most recent book, Why Design Is Hard, is the second of a pair on why design makes a difference and how designers can best go about it. That is the focus of today’s conversation. See full show notes at: https://theinformed.life/2024/10/06/episode-1…

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Tamsen Webster on Communicating Change 39:52

9M ago39:52

39:52

Tamsen Webster describes herself as “part message designer, part English-to-English translator, and part magpie.” She is also a consultant and author who helps leaders enact large-scale change. Her latest book, Say What They Can’t Unhear, explains how to drive lasting change through effective communication. That is the focus of our conversation. Se…

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Co-Creating Operating Models for Design Teams with Daniel Orbach 31:39

10M ago31:39

31:39

The best operating models for design orgs are mission-driven, evolving, and team-developed. Those criteria might seem daunting, but Daniel Orbach, Lou’s guest and a speaker at September’s DesignOps Summit, explains how he facilitates a dynamic culture of co-creating with his team at JP Morgan Chase. Daniel outlines his framework, one where the whol…

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Luc Beaudoin on Hookmark 40:56

10M ago40:56

40:56

Dr. Luc Beaudoin is the co-founder and CEO of CogSci Apps, the developers of a brilliant Mac productivity tool called Hookmark. He is also an adjunct professor at Simon Fraser University and author of two books on using cognitive science to improve productivity. In this conversation, we discuss the origins and philosophy of Hookmark, the concept of…

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Data-Driven Design with John Paul de Guzman 32:37

10M ago32:37

32:37

Being simultaneously data-driven and creative seems paradoxical. So does building statistics into the creative process. John Paul de Guzman has managed to do both. As the founder and chief creative of Frost Design and Consulting Group, and speaker at the upcoming DesignOps Summit, millions of Filipinos have been impacted by their work with major Fi…

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S5E10 The Future of Technical Documentation in the AI Era with Selvaraaju Murugesan 48:52

10M ago48:52

48:52

As a content creator, you may wonder how your role will evolve with AI on the scene. Are you excited or concerned? Either way, this is a must-listen episode to learn and pivot. Join us as Selvaraaju Murugesan and I discuss this topic at length to explore how content creators and, especially technical writers, need to pivot. We dissect the evolving …

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Chris Risdon on Service Design 43:02

10M ago43:02

43:02

Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what …

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Evaluating Designers with Ignacio Martinez 29:12

11M ago29:12

29:12

Giving feedback to subordinates can be just as stressful as receiving it. Yet evaluations are a critical component of retention, employer/employee expectations, and production in general. Having an evaluation framework and system in place creates efficiencies, fills voids, and benefits everyone on the team. Enter Ignacio Martinez, associate directo…

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All about ResearchOps with Kate Towsey 35:32

11M ago35:32

35:32

Kate Towsey has certainly left her mark on research operations, pioneering the practice, helping launch the ResearchOps community, and now through writing Research That Scales: The Research Operations Handbook, which Rosenfeld Media is publishing in September of 2024.In her interview with Lou, Kate reflects on her journey from content strategist to…

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S5E9 Expert Tips for Effective Technical Editing with Kim Campbell 58:23

11M ago58:23

58:23

Kim Campbell, who wears many hats, joins me on this latest episode to unlock the secrets behind effective technical editing. Kim and I explore the fundamentals of technical editing, highlighting its pivotal role in ensuring high standards and tailoring content for specific audiences. We dive into the growing necessity of human oversight amidst the …

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Jodi Forlizzi on Designing With AI 46:00

11M ago46:00

46:00

Jodi Forlizzi is the Herbert A. Simon Professor of Human-Computer Interaction at the School of Computer Science at Carnegie Mellon University. Dr. Forlizzi has a distinguished career as a service designer, researcher, design leader, and academic. In this conversation, we discuss the changing role of design in the face of disruptive new technologies…

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Advancing Service Design with Ben Reason and Patrick Quattlebaum 43:45

11M ago43:45

43:45

Is it time to advance the practice of service design? Ben Reason and Patrick Quattlebaum think so. They’re veteran service designers and co-authors of a pair of Rosenfeld books—Service Design: From Insight to Implementation and Orchestrating Experiences respectively.Ben, founder of LiveWork Studio, and Patrick, who founded Harmonic Design in Atlant…

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Greg Petroff on the State of Design 41:35

11M ago41:35

41:35

Greg Petroff is a renowned executive design leader. He’s built and led design teams for companies like GE, Google, Compass, and Cisco. In this conversation, we discuss the state of design and how designers can have more relevance in today’s changing environment. See full show notes at: https://theinformed.life/2024/07/28/episode-145-greg-petroff/…

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S5E8 Reimagining a Unified Content Experience for Customer Success with Scott Abel 1:05:09

11M ago1:05:09

1:05:09

Unlock the secrets of a unified content experience for enhanced customer satisfaction with Scott Abel. Known as the Content Wrangler, Scott takes us through his journey from journalism to becoming a key player in content strategy. Ever wondered why customer experience is more than just a buzzword? We unpack its multifaceted nature, shining a light …

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Making a Classic Even Better with Leah Buley and Joe Natoli 34:32

11M ago34:32

34:32

Leah Buley and Joe Natoli have teamed up to make something great (check out the reviews on Amazon!) even greater. How? Well, considering that The User Experience Team of One: A Research and Design Survival Guide was written more than a decade ago, it was time to revisit the content and make it even more relevant for today’s UX teams. After all, tim…

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Colin Eagan and Jeffrey MacIntyre on Personalization 43:38

12M ago43:38

43:38

My guests today are Colin Eagan and Jeffrey MacIntyre. Although they work for different companies, Colin and Jeffrey share a common focus: how information technologies might offer more personalized experiences. They co-authored an article on the subject for A List Apart and Jeffrey gave an excellent presentation based on that material at this year’…

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S5E7 Enhancing Tech Writing Workflows with Markdown and AI with Christopher Ward 54:46

12M ago54:46

54:46

Are traditional documentation formats holding you back? Join us as Christopher Ward offers a unique perspective on the future of technical communication. Discover how Markdown, with its straightforward syntax and open nature, can revolutionize the way technical writers and subject matter experts collaborate. Markdown simplifies collaboration by sep…

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Make Things Better, Not Just Different with Erin Weigel 30:52

12M ago30:52

30:52

Have you ever thought about the similarities between art and science? Or about how math is the language of the universe? No? Welcome to a perspective shift. Ultimately this episode is about making things better, not just different. But how we get there is through a thoughtful and entertaining discussion with the witty and philosophical Erin Weigel.…

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Harry Max on Prioritization 46:13

1y ago46:13

46:13

Harry Max is an executive player coach with a long trajectory in Silicon Valley. Through his consultancy, he helps senior leaders and their teams realize their visions by zeroing in on pragmatic solutions to complex challenges. And on that note, Harry’s written a new book, called Managing Priorities, that teaches leaders how to do just that. You ca…

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Transforming Language with AI with Peter van Dijck 41:58

1y ago41:58

41:58

In the latest episode of the Rosenfeld Review, Lou sits down with old friend Peter van Dijck, author of Information Architecture for Designers: Structuring Websites for Business Success, one of the first books ever written on Information Architecture. Peter is now a partner of Simply Put, a Colombian company that builds and designs useful AI Agents…

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Stéphanie Walter on Neurospicy 39:43

1y ago39:43

39:43

Stéphanie Walter is a UX researcher and designer based in Luxembourg. She’s prolific in sharing useful information via social media and her newsletter. Recently, she co-founded a new project, called Neurospicy, to bring more awareness to issues of neurodiversity in design. Neurospicy has evolved since we recorded this conversation, but as you’ll he…

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S5E6 Using Collaborative Techniques for Prioritizing Content with Robert Mills 53:49

1y ago53:49

53:49

As content creators, we are constantly at the edge of our seats as we try to juggle multiple content deliverables. How do we strategize and manage stakeholder expectations? Robert Mills, the founder of Fourth Wall Content, joins me with techniques and insights into collaborative content prioritization. With a journalism and content operations backg…

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Rachel Price on Responsible AI 41:56

1y ago41:56

41:56

Rachel Price is a Principal Information Architect at Microsoft and teaches Information Architecture at the School of Visual Concepts in Seattle. She was a guest on The Informed Life in 2019, discussing the role of structure in improvisation. Today’s conversation focuses on a subject that’s on a lot of information architects’ minds: how to responsib…

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S5E5 Mastering AI-enhanced Content Creation using Retrieval-Augmented Generation (RAG) with Manny Silva 51:06

1y ago51:06

51:06

Can outdated training data and hallucinations in large language models (LLMs) hold back your AI projects? Manny Silva joins us to uncover Retrieval Augmented Generation (RAG), a technique that improves the output of LLMs. He shares practical insights with real-world applications that ensure AI-generated responses are accurate and contextually relev…

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Ethan Marcotte on the Tech Industry, Unions, and AI 38:03

1y ago38:03

38:03

In a time of massive layoffs across the tech industry, and with the inevitable advancement of AI, is it time for tech workers to organize — as in, unionize? I know, I know. You thought unions were for 1950’s factory workers. Not so. Ethan Marcotte, author of You Deserve a Tech Union (and coiner of the term “responsive web design”) thinks it’s high …

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AI as Infrastructure with Dan Hill 35:03

1y ago35:03

35:03

Dan Hill is the director of the Melbourne School of Design at the University of Melbourne, and author of Dark Matter and Trojan Horses: A Strategic Design Vocabulary and Designing Missions. And he’s the opening speaker at the inaugural Designing with AI conference, where he’ll be presenting “Designing for the Infrastructures of Everyday Life”. Like…

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Emily Campbell on The Shape of AI 38:05

1y ago38:05

38:05

Emily Campbell is a design leader and advisor. She brings thoughtfulness and depth to producing business results through design and helping designers develop their careers as they fulfill that mission. Like me, Emily is deeply interested in AI. She’s developing an emergent pattern language for working with AI, and that is the subject of our convers…

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S5E4 Mastering Project Management as Content Creators with Kieran Morgan 49:56

1y ago49:56

49:56

Kieran Morgan and I connected to discuss how to manage projects and priorities as technical communicators, particularly in agile environments. With Kieran's vast experience in operations and governance, he shares strategies that can empower you as a writer to take charge of your workload without the luxury of dedicated project management support. F…

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Chris Aldrich on Cybernetic Communications 48:22

1y ago48:22

48:22

Chris Aldrich has the most multi-disciplinary resume I’ve ever seen, with a background that includes biomedics, electrical engineering, entertainment, genetics, theoretical mathematics, and more. Chris describes himself as a modern-day cybernetician, and in this conversation we discuss cybernetics and communications, differences between oral and li…