Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen upā¦ You donāt want to know what happens if you donāt. (we will be violent)
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Intercom Podcasts
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter š www.intercom.com
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The Content Generation podcast is focused on inviting, influencing and inspiring a generation of content creators.
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/ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how theyāre reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the ...
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but weāve been careful to be honest and have worked hard to avoid the usual truisms. Instead, weāve focused on actionable advice we think will benefit any early stage startup ā from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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Stripe cofounder John Collison interviews founders, builders, and leaders over a pint.
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Weekly interviews with world-class engineering leaders about writing great software and working well with humans.
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Welcome to the Inter-Comics Podcast! Join Jack, Dan and Mat as they discuss life, the universe and everything about comics.
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The Class Intercom podcast aims to help educators learn how to market their school through social media and empower students to engage in sharing their story. Our goal is to help schools provide a social learning environment which allows educators to teach students digital leadership and professional social content management processes.
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The official Podcast of EU-Startups.com - the leading online magazine about startups in Europe.
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Tanhony takes his friend Darnell through the SCP Wiki for the first time, checking out the stories and characters to be found there.
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(nĆ©zd)!videa Bad Boys ā MindƶrƶkkĆ© rosszfiĆŗk Teljes Film HD ( Magrayul ) online.4k
nezdvideamagrayul
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Nezd HD >+> https://bit.ly/3ahMOjm Ā© Szerintetek: 16+ | 113" | Premier (HU): 2020.01.16. | InterCom
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"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis
Erik Torenberg, Nathan Labenz
88289
A biweekly podcast where hosts Nathan Labenz and Erik Torenberg interview the builders on the edge of AI and explore the dramatic shift it will unlock in the coming years. The Cognitive Revolution is part of the Turpentine podcast network. To learn more: turpentine.co
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Hg sits at the centre of a universe of tech and software knowledge and expertise. We are constantly surprised by the ideas generated by these satellite minds and we want to share some of it with you. Join us for conversation with the experts, leaders and founders in our orbit.
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Screaming in the Cloud with Corey Quinn features conversations with domain experts in the world of Cloud Computing. Topics discussed include AWS, GCP, Azure, Oracle Cloud, and the "why" behind how businesses are coming to think about the Cloud.
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Exploring the worldās greatest startup stories. Get a behind the scenes look into the founding stories of your favorite companies. Learn how the industries they operate in actually work, and learn playbooks and tactics you can use to launch and scale your own business.
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Hi Everyone, Welcome to my podcast where I talk about all things motorbikes. From what I ride, Where I go, good roads to travel on, Bike opinions, Good places to buy motorcycle clothing, Motorcycle Cafes and events and anything else I can think of that will be useful for a listener who loves bikes to know. Thanks for listening and please make sure to add the podcast to your lists so you dont miss out on any episodes Much Love Tony Pony xx
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The Beginning of a Heroā¢ is a series of two-minute audio presentations for use on elementary school intercom systems. These stories work in conjunction with The Beginning of a FAMOUS Heroā¢ to portray a wide variety of realistic scenarios in everyday student life, whether in the classroom, on the school grounds, in the neighborhood, or at home. Through these stories, students vicariously learn: PERSONAL RESPONSIBILITY ā¢ POSITIVE PERSONAL VISION ā¢ POSITIVE RELATIONSHIPS Hundreds of elementary ...
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Every Hero Starts as a Child, and Every Child Can CHOOSE To Become a Hero. This series gives short stories about the Beginning of many Famous Heroes, and relatable things that they did even as a child that made them Heroic, things that AND child can do. Even YOU! A Hero is someone who HELPS others in a special way, while a Bully is someone who HURTS others on purpose, even if it is just hurting their feelings, therefore, a Bully is the OPPOSITE of a Hero. This series is played over the inter ...
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The official podcast of Riverview Gardens School District in St. Louis, Mo. where there's a new view on the horizon and learning is required! Riverview Gardens School District serves students, parents and community members in Riverview, Bellefontaine Neighbors, Moline Acres, Castle Point, Glasgow Village, Dellwood, Ferguson, Jennings and Unincorporated North St. Louis County. RGSD values meeting the academic, social and emotional needs of all students by offering a wide range of learning opp ...
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Bringing you closer to the people powering the world's top tech companies āØ
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An interview series where we talk to designers about how they got started in design, their internship and job experiences. Hosted by Mayank Khandelwal. Subscribe on YouTube for videos + clips!
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The Hacking UI podcast is hosted by Sagi Shrieber and David Tintner, a designer and developer who are also both entrepreneurs, bloggers, productivity/time-hacking maniacs, and all around tech geeks. The first season of the podcast is titled āScaling a Design Teamā, in which they speak with design leaders from top notch companies like Facebook, Apple, Invision, and Intercom, to discuss various team structures, responsibilities, and workflows. After quitting their day jobs to work full time on ...
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Nicole Rafiee and Jake Thatcher love the sound of their voice so much, they decided to monetize off of it every other Monday. For advertising opportunities: [email protected] https://www.youtube.com/channel/UCw8_yg1camlWnYfX_0tfECw Support this podcast: https://podcasters.spotify.com/pod/show/talknastytome/support
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Device management is complex. Security threats are constant. Apple ecosystems are evolving fast. Who's managing these challenges? What does it actually take? And most importantly, how do you stay ahead? Welcome to Jamf After Dark, where IT leaders, security professionals and Apple experts tackle the real issues facing organisations today. Join our hosts as they uncover what works, what doesn't, and how to build technology strategies that actually stick. Hear honest conversations about managi ...
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Podcast by Each&Other
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Re:Growth is the podcast for B2B marketers looking to level-up marketing strategies and grow in their careers. Each season dives deep into a specific theme. Weāre talking to senior marketers from HubSpot, MOO, Slack, and more about laying the foundation for growth.
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Welcome to the Minimum Viable Podcast, hosted by Product Manager, Startup Mentor and Voice Technology Leader, Mike Shoss. On this podcast, you'll find a mix of all different aspects of the tech space to current thoughts on new products or tactics. As well as conversations about finance and Green Energy! Previously ShossX Podcast
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Champions of Marketing is a marketing podcast for marketers and entrepreneurs who strive to drive growth with creativity and technology. Join our host, Chikodi Chima as he chats with experienced marketers, entrepreneurs and growth hackers to decode the receipt for growth.
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Brennan's a first-time founder. Jill's a first-time manager. And they've got a lot of questions. In the SoapBox podcast, People Leading People, they interview the people leaders and founders that inspire them most. Forget sweeping statements on the state of management. This is your go-to business podcast for actionable management tips from visionaries at Wealthsimple, Flight Network and more. Learn how they handle all the people stuff that comes up when you lead and manage at a fast-growing ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Growth Mindset ON is back with a more nuanced podcast about navigating life's difficulties. Real stories. Raw emotions. Unfiltered conversations about identity, displacement, and the fight for belonging. In each episode, we dive deep into the personal struggles and triumphs of individuals whose stories are often left untold. Buy my book: https://a.co/d/gUitw6V Connect with me on: LinkedIn: https://www.linkedin.com/in/cristina-crucianu-415268b0/ Instagram: https://www.instagram.com/growthmind ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Bob Moesta and Chris Spiek apply the Jobs-to-be-Done Innovation Framework to current hot topics related to product design, marketing, business strategy, and technology. Tune in for a tactician's view of how the Jobs-to-be-Done Framework is applied to every-day business challenges.
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The Deep End by ODF is a podcast where visionary builders, creators, and experts discuss world-changing ideas. We skip the surface level and go in depth into ideas that matter including the futures of commerce, higher education, art, governance, longevity, and more with some of the most exciting figures in these fields. The Deep End is hosted by Julian Weisser and produced by ODF āwhere we help more people start the best companies. Visit ideas.beondeck.com for show notes and additional essays.
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The AI Transformation at Intercom š¤ ā with Darragh Curran
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Today's guest is Darragh Curran! Darragh is the CTO of Intercom, which is one of the world's leading customer service products with more than 600 million users. With Darragh, we talked about how AI poses at the same time an existential risk and an incredible opportunity for Intercom, and how this led them to the decision of creating a completely seā¦
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Live from Pioneer: AI is a long overdue promotion for customer service
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AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to rethā¦
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Sending your friend 1000 memes is the new facebook poke, and drew got his blood test results back See omnystudio.com/listener for privacy information.By iHeartPodcasts
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Ep. 56 - We Were Not Allowed to Touch the Intercom with Jackie Nichols
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By Riverview Gardens School District
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The Customer Service Revolution: Building Fin, with Eoghan McCabe & Fergal Reid of Intercom
1:34:04
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Today Eoghan McCabe and Fergal Reid of Intercom join The Cognitive Revolution to discuss building their AI customer service agent Fin, exploring how they achieved a 65% resolution rate through rigorous optimization and custom model training rather than relying on base model improvements, while pioneering outcome-based pricing at $0.99 per resolutioā¦
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Cyber Resilience Beyond Prevention with Anneka Gupta
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When attackers are smart enough to hit your backups, recovery becomes your best defense. Rubrikās Chief Product Officer, Anneka Gupta, joins host Corey Quinn to break down what true cyber resilience looks like in todayās multi-cloud world. From AI-driven recovery to surviving ransomware with your data (and reputation) intact, this episode covers whā¦
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Is AI Stalling Out? Cutting Through Capabilities Confusion, w/ Erik Torenberg, from the a16z Podcast
1:37:42
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Erik Torenberg joins to debate whether recent developments suggest AI progress is slowing down or stalling, addressing arguments from Cal Newport and others. Nathan counters this view by highlighting significant qualitative advances, including 100X context window expansion, real-time interactive voice, improved reasoning, vision, and AI's growing cā¦
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Trust, Velocity, and Building the Answer Engine: Dmitry Shevelenko of Perplexity speaks to Farouk Hussein
41:56
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In this fascinating conversation, Perplexity's Chief Business Officer Dmitry Shevelenko reveals how a company barely three years old is mounting the first credible challenge to Google's search dominance in two decades. Shevelenko shares the counterintuitive distribution strategy that led Perplexity to partner with mobile carriers and device manufacā¦
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Casey Handmer of Terraform Industries on solar maximalism, hard tech, and reclaiming the Salton Sea
1:16:07
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Description Casey Handmer is the founder of Terraform Industries, who is developing a machine that makes synthetic natural gas from sunlight and air. He joins the podcast to explain his solar maximalist worldview, why he believes solar costs will drop another 10x, and the core physics that doomed Hyperloop from the start. They also discuss the lessā¦
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A Positive Vision for the Future: Part 2 with Illia Polosukhin of NEAR
1:28:24
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In part two of his conversation, Illia Polosukhin, co-author of "Attention Is All You Need" and founder of NEAR Protocol, explores the profound societal and economic implications of AI. He envisions a future where a unified intelligence layer transforms personal computing, AI agents enable direct market connections, and individuals find meaning in ā¦
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Biking Season 2025 Comes To And End - Discount Time For New Gear
20:24
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Hi All, Hope you are all keeping well. The season is coming to an end for fair weather riders like myself but the good news is, All the bike shops have end of season sales so its a good time to get some new stuff and at a bargain price. Ive got some new bits and in this episode ill tell you about them and where from Enjoy xxā¦
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From Pivot to Fortune 10 Customers, Lessons in Founder-Led Sales | Adit Abraham, Co-founder and CEO of Reducto
1:18:39
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Sign-up here to get weekly episodes + transcripts in your inbox: https://www.thespl.it/ Adit Abraham is the Co-founder and CEO of Reducto. Reductoās product takes PDFs and physical documents, and extracts all the data, just like a human would if they were reading it. At the time of recording, theyāve processed over 1 billion pages, grew 6x over theā¦
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Episode 141: Vidya Peters: CEO of DataSnipper ā How Traceable AI Is Automating Audit & Finance
29:42
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This week on the EU-Startups Podcast, Marcin Lewandowski sits down with Vidya Peters, CEO of DataSnipperāthe Dutch unicorn automating document-heavy audit and finance with enterprise-grade, traceable AI.Founded in 2017, DataSnipper is used by 600,000+ professionals across 2,000+ customers in 175 countriesāincluding the Big Four (Deloitte, EY, KPMG,ā¦
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Pioneer 2025 Product Keynote: Fin 3 and Customer Agent
59:07
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Catch up on all the big announcements from the Product Keynote at Pioneer, our in-person summit hosted in New York City on October 9. Eoghan McCabe, Founder and CEO, and Paul Adams, Chief Product Officer, share the latest in Intercomās AI innovation ā including the launch of Fin 3 and our vision for the future of Fin as a Customer Agent. Watch thisā¦
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Convergence and Transformation in the Post-AI World ā Pioneer 2025
20:11
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Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, explores how AI is transforming not just products and interfaces, but entire companies. He shares his vision for how AI will act as a powerful, convergent force ā collapsing boundaries between tools, teams, and functions ā and what that means for the future of work and customer experieā¦
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Always Bet on the Models: How Tasklet Puts the Agency in Agents, with CEO Andrew Lee
2:13:06
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Today Andrew Lee, founder and CEO of Shortwave and Tasklet.ai, joins The Cognitive Revolution to discuss building a new AI agent automation platform that replaces traditional workflow tools with conversational, long-lived agents, exploring how betting on rapidly improving model capabilities enables more flexible automation across thousands of businā¦
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Dan Sundheim of D1 Capital on the art of public market investing
1:38:08
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Seasoned public and private investor Dan Sundheim sits down with John to discuss the harrowing GameStop short squeeze, waking up at 3am for the European market open, and the emotional asymmetry of managing billions of dollars. They cover why he thinks successful private companies should avoid the public markets, the real genius of Elon Musk's businā¦
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Ep. 57: Future Leaders Unplugged with Glasgow Student Council
24:27
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Eight student council members from Glasgow Elementary School sit down to share what drives them both in and out of the classroom. From their roles and initiatives on the council to their favorite subjects and dreams for the future, these student leaders open up about what matters most to them. Hear why they believe reading is essential, what they'rā¦
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Chinese AI ā They're Just Like Us? With Beijing-Based Concordia AI CEO Brian Tse
2:44:31
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Nathan interviews Brian Tse, founder and CEO of Concordia AI, about China's approach to AI development, safety and governance. They discuss Chinaās pragmatic vision emphasizing AI integration into the economy, the countryās multiple AI hubs, regulations requiring pre-deployment testing and AI content labelling, and areas where China's approach overā¦
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Live from Pioneer: AI is handling complexity we never thought it could
24:09
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We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cusā¦
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Cloud Repatriation: Because Conspiracy Theories Are Cheaper with Deana Solis
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Deana Solis, 2022 FinOps Foundation Evangelist of the Year, joins Corey Quinn to discuss her winding career path from electrical engineering to healthcare IT to FinOps. She shares why certifications are "largely performative," warns that AI can turn your AWS bill into "a telephone number," and explains why NAT Gateway costs hit everyone from hobbyiā¦
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Building AI-Native Infrastructure for Developers | Erik Berhnardsson, CEO of Modal
1:41:14
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Erik Bernhardsson is the Co-founder and CEO of Modal, building high-performance AI infrastructure. We talk about building what is essentially a new cloud provider, created from the ground up, optimized for AI. We also talk about what actually happened with the great GPU shortage, how Modal fixes the inference problem in AI, and why he thinks AI wilā¦
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Episode 140: Start Building Now: OpenAIās Laura Modiano on Apps in ChatGPT, AgentKit, Sora 2 & GPT-5-pro
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This is the best time to build a startup ever. To young people thinking whether to build something: Start Now.This week on the EU-Startups Podcast, Marcin Lewandowski sits down with Laura Modiano (Startups EMEA at OpenAI) to turn her ālove letter to European foundersā into a build-now playbook.We break down OpenAIās latest platform updatesāApps in ā¦
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Drew got hate crimed on an island and Enya reminisces about 4th grade See omnystudio.com/listener for privacy information.By iHeartPodcasts
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Fin Conversations Ep4: Fin Procedures in practice
11:15
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Ruth OāBrien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures ā a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercomās own support team is using Procedures in practice, and the impact customers are seeing so far ā from higher resolutionā¦
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AI Discovered Antibiotics: How Small Data & Small GNNs Led to Big Results, w/ MIT Prof. Jim Collins
1:24:53
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Jim Collins, Termeer Professor at MIT, unveils his AI-powered project that has discovered several new antibiotics, effective against resistant strains and often employing entirely new mechanisms of action. He details how their refined multi-step AI process, even with small datasets and modest compute, can efficiently screen vast chemical spaces to ā¦
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How to build a $16B car company with RJ Scaringe, founder of Rivian
1:08:48
1:08:48
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RJ Scaringe, founder and CEO of Rivian, sits down for a cheeky pint with John Collison to discuss what it takes to build a car company from scratch, developing the first electric pickup truck, the shift to a software-defined zonal architecture, Rivian's AI-driven approach to autonomy, and the strategy behind their recent $5.8 billion deal with Volkā¦
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Episode 139: Scott Van den Berg: Founder & General Partner at HotStart VC ā The New Era Of Celebrity & Creator Brands
23:02
23:02
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In this episode of the EU-Startups Podcast, Marcin Lewandowski sits down with Scott van den Berg, founder of HotStart VC, to unpack how celebrity and creator-led brands actually win.HotStart VC's team has been involved in 55+ celebrity-founded brands, including investments in companies founded by Selena Gomez, DJ Khaled, Jake Paul, and more. They aā¦
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Building Psychologically Safe Teams š”ļø ā with Meg Adams
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Today's guest is Meg Adams!Meg is Senior Director of Engineering for the New York Times. With Meg, we talked about her fantastic journey in tech, from management in sales and retail, to learning software development from scratch, to management again, but this time in technology. And then we especially talked about Neuro Leadership, what it is, how ā¦
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Inside Pioneer 2025: Exploring what's next for customer experience
16:54
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Intercom's Senior Director of AI Support, Ruth OāBrien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service leaders. They cover the announcement of Fin 3, the best-performing AI Agent capable of handling the most complex queries, our vision for a Customer Agent future, ideas on AI as a convergent force, and mā¦
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Howie: The AI Secretary | Austin Petersmith, Co-founder and CEO
1:39:50
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Austin Petersmith is the Co-founder and CEO of Howie, the AI secretary. We talk about why AI assistants are so hard to build, why they decided to build Howie super narrow, and everything that went into their brand, name, and viral launch. Thank you to Adam DāAugelli, Sophia Amoruso and Alex Cohen for help brainstorming topics for the conversation. ā¦
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Education in the AI Age: a Teacher Rethinks Learning & Purpose, w/ Johan Falk of Graspable AI
1:52:02
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Today Johan Falk, author, speaker, and AI analyst from Stockholm, Sweden, joins The Cognitive Revolution to discuss his work reimagining education for the AI era, exploring why teaching students to use AI responsibly is now urgent, how traditional grades and standardized tests may become obsolete, and why education systems must develop unprecedenteā¦
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New York farting week See omnystudio.com/listener for privacy information.By iHeartPodcasts
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Tobi LĆ¼tke is still captivated by internet commerce, 20 years later
1:42:55
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Shopify founder and CEO Tobi LĆ¼tke joins John Collison to discuss the philosophies driving one of the internetās most foundational companies. Tobi shares his perspective on why companies are a form of technology, how internal tools and "opinionated software" shape an organization's culture and accelerate its evolution, and why the best gift is findā¦
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Training an AI Scientist with Feedback from Reality, w- Liam Fedus & Ekin Dogus Cubuk (from a16z)
1:00:33
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Todayās special crosspost features a16z General Partner Anjney Midha with Liam Fedus and Ekin Dogus Cubuk of Periodic Labs. They discuss experiments in training frontier AI models on real-world physics lab experimentsārather than digital reward functionsāand how coupling language models with automated materials synthesis could accelerate the discovā¦
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Five Slot Machines at Once: Chris Weichel on the Future of Software Development
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On this episode of Screaming in the Cloud, Corey welcomes back Chris Weichel, CTO of Ona (formerly Gitpod). Chris explains the rebrand and why Ona is building for a future where coding agents, not just humans, write software. They discuss what changes when agents spin up environments, why multi-agent workflows feel addictive, and how Ona is solvingā¦
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How Loops Fixes Email for Developers with Co-founder and CEO Chris Frantz
1:16:44
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Chris Frantz is the Co-founder and CEO of Loops, the email platform for software companies. We get into why sending emails is still a big problem, his hilariously simple framework for building products, getting in to YC with a last minute application, and why they skipped raising a Series A. We also talk through Chris decade of working in marketingā¦
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Episode 138: Rocio Alcocer: MD at Norrsken Barcelona ā Building Infrastructure for Hope
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This week on the EU-Startups Podcast, Marcin Lewandowski sits down with RocĆo Alcocer Magirena, Managing Director of Norrsken Barcelona ā Europeās largest hub for tech & impact startups ā during Impact/Week (Oct 1ā2).We dig into Norrskenās āinfrastructure for hopeā, the Impact/100 2025 list (where AI tops tomorrowās impact unicorns), and why Spaināā¦
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No one dances anymore. See omnystudio.com/listener for privacy information.By iHeartPodcasts
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Marc Andreessen and Charlie Songhurst on the past, present, and future of Silicon Valley
2:07:56
2:07:56
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2:07:56
Marc Andreessen, cofounder of Netscape and Andreessen Horowitz, sits down for a Cheeky Pint with John Collison and Charlie Songhurst to discuss the history of Silicon Valley, spotting bubbles in real time, the "Elon method" of management, and why the mistakes that haunt you are the companies you don't invest in. Show notes: Roger Lowenstein: When Gā¦
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The Machines Are Taking Our Jobs - Thank God? Emad Mostaqueās Guide to the next 1000 Days
2:16:08
2:16:08
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Today, Emad Mostaque, founder of Intelligent Internet, joins The Cognitive Revolution to discuss his book "The Last Economy" and his radical "intelligence theory" framework for reimagining economics in the AI age, exploring concepts like the abundance trap, metabolic rift, and his proposed cryptocurrency-funded system of collectively-owned AI infraā¦
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Navigating AI Development Workflows š ā with Birgitta Bƶckeler
50:21
50:21
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50:21
Today's guest is Birgitta Bƶckeler! Birgitta is is a distinguished engineer and global lead for AI-assisted software delivery at ThoughtWorks. Her full-time work is to figure out how engineering teams can make the most out of AI. With Birgitta, we talked about her favorite workflows, how she uses AI in the IDE, in the terminal or in a genetic mode.ā¦
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Smooth scaling: How Intercom manages 500+ product launches a year
23:53
23:53
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23:53
In this episode of The Ticket, Ruth OāBrien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deliā¦
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Untold Startup Lessons from Dozens of Academic Research Papers with Dan Gray at Equidam
2:06:15
2:06:15
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2:06:15
Dan Gray is the Head of Insights at Equidam. If youāre a tech and investing nerd like us, youāll love this conversation. We cover everything Danās learned reading dozens of academic research papers on startups and venture capital, debunking many popular narratives of the industry. We talk about the dangers of pre-mature startup scaling, the importaā¦
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Stripe's Payments Foundation Model: How Data & Infra Create Compounding Advantage, w/ Emily Sands
1:21:09
1:21:09
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Today, Emily Sands, head of data and AI at Stripe, joins The Cognitive Revolution to discuss how the company built a payments foundation model that processes tens of billions of transactions into dense embeddings, exploring the technical architecture behind fraud detection improvements and the modular approach that enables rapid deployment of AI acā¦
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Episode 137: Sergio GonzĆ”lez: CEO & Co-Founder of Remuner ā Fixing Broken Incentives with AI Sales Compensation
25:44
25:44
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Most growth teams run on incentives. Most incentives run onā¦ spreadsheets, guesswork, and disputes.In this episode of the EU-Startups Podcast, Marcin Lewandowski sits down with Sergio GonzĆ”lez, CEO & Co-Founder of Remunerāthe AI-powered sales compensation platform that turns commissions from confusion into a growth system. Fresh off a ā¬5.5M Seed (lā¦
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The rapture happened yesterday but that wont have any effect on views for this episode because we are all going to hell See omnystudio.com/listener for privacy information.By iHeartPodcasts
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The long road to the last mile : Nic Humphries and Matthew Brockman reflect on 25 years of Hg
36:05
36:05
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36:05
In this candid anniversary conversation, Hg's leadership team of Matthew Brockman and Nic Humphries reflects on 25 years of building one of Europe's most focused software investors. Humphries shares the challenge of convincing colleagues to abandon multiple sectors for pure software focus, while Brockman opens up about his leap of faith in 2010, leā¦
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Des Traynor on reinventing Intercom twice and the āfour horsemenā of good AI companies
1:18:20
1:18:20
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Des Traynor, cofounder of Intercom, sits down for a Cheeky Pint with John Collison to discuss the growth of Fin (Intercomās AI customer service agent), why selling AI products is hard, advice for product marketers, and cofounder dynamics. Full transcript on Substack: https://cheekypint.substack.com/p/des-traynor-on-reinventing-intercom Timestamps: ā¦
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Jamf Support, Supercharged: Intercom + AI, 24/7, 10+ Languages
28:55
28:55
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28:55
200+ agents, 24/7 global coverage and AI assist. Explore how Jamf cut first response from 7 hours to under 10 minutes. Jamf After Dark hosts Kat Garbis and Josh Thornton sit down with Lisa Akerson (VP, Global Technical Support) and CJ Krueger (Sr. Program Manager, Technical Support) to unpack what's new in Jamf Support: an Intercom-powered omnichanā¦
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