Tips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs.
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The Restaurant Strategy podcast is dedicated helping independent restaurant owners increase the profitability of their restaurants. Hosted by industry expert, Chip Klose, the focus is split between operations and marketing... two episodes every single week. What would your life look like if your restaurant could deliver consistent, predictable 20% returns?
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What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game—restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we unp ...
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Welcome to the Restaurant Talk Podcast, the go-to podcast for bar and restaurant industry professionals looking to learn, grow, and thrive in this ever-evolving industry. Whether you're a seasoned restaurateur, an up-and-coming chef, a bartender honing your craft, or a hospitality entrepreneur, this show is designed to help you navigate the challenges and opportunities of the restaurant world. Join us as we dive deep into industry trends, expert insights, real-world success stories, and acti ...
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Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
Nightlife Security Consultants, LLC
The Nightlife and Bar Security Industry Resource for Hospitality Security Professionals, Owners, & Operators - with Industry Expert Robert C. Smith & Host Manny Marquez and Guests.
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Kitchen Curiosity is a podcast for the foodservice market presented by Radford Chancellor a Foodservice Consultant. During this series you will be hearing from the some of the industries top chefs, consultancy leaders, trade association board members, equipment suppliers and manufacturers. We'll be discussing everything from kitchen design, menu planning to business planning, from equipment to cocktails. Ali Group are the Exclusive Sponsors of the podcast. Through its subsidiaries Ali Group, ...
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David Kaup is responsible for ensuring that the food that gets served to customers meets your high standards. He has experience in a variety of settings, including fast food restaurants, fine dining restaurants, and casual dining restaurants. With an eye toward flavor, presentation, and food safety. He oversees the entire process from food preparation to delivery and waste management.
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440. Improving Restaurant Operations: A General Manager's Guide - Andrew Roy
30:00
30:00
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30:00Andrew shares what it takes to be a remarkable General Manager and his journey in the restaurant industry, offering valuable lessons for anyone looking to enhance their establishment's operations and culture. His experiences and insights offer valuable lessons for restaurant professionals aiming to refine their operations and build a robust company…
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How To Scale : Ensuring Profitability with Michael Mina
33:08
33:08
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33:08For over 30 years, Michael Mina has dominated the restaurant scene and today we sit down with the chef to find out how. In today’s conversation we dive deep into the tactics tools and strategies Michael has developed over decades to acquire talent, develop leaders, scale operations, and ensure profitability. This is a masterclass in restaurant owne…
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#448 - Announcing the Death of Discounts ***** This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. VISIT: marginedge.com/chip ***** This week's episode is brought to you by: INKIND To the over 1,800 U.S. restaurant ow…
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Stop Running a Restaurant—Start Running a Business: Roger Beaudoin on Systems, Sales, and Scaling Culture
41:23
41:23
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41:23Most operators are stuck running restaurants. Roger Beaudoin teaches them how to run businesses. A 23-year restaurateur turned global coach and the founder of Restaurant Rockstars, Roger has helped thousands of owners escape burnout by installing the systems, culture, and leadership that scale. In this episode, we break down his approach to profita…
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443. How to Reduce Turnover in Restaurants: Boosting Team Culture, Leadership, and Data-Driven Insights - Russ Hawkins
34:40
34:40
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34:40Struggling with high turnover in your restaurant? In this episode, Roger and Russ dive into how to reduce employee turnover, boost team morale, and lead with purpose. Learn how POS data, AI, and strong culture can transform your operations and keep your best people longer.The Top 3 Restaurant Profit Killers & How To Fix Them Fast (Free Video Traini…
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Why You MUST Reverse Engineer for Profit (ENCORE)
23:45
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23:45#447 - Why You MUST Reverse Engineer for Profit (ENCORE) ***** This week's episode is brought to you by: TORK TORK understands that expectations for food service, sustainability, and guest experience are higher than ever. That’s why they provide products and services that help restaurants meet those demands. VISIT: https://www.torkusa.com/your-busi…
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S2 Ep10: Cutting Edge Ice Making and Refrigeration with Castel MAC
1:05:29
1:05:29
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1:05:29Kitchen Curiosity is a podcast for the foodservice market presented by Radford Chancellor of Macintosh Foodservice Solutions, a management and design consultancy for the hospitality sector. In this episode, Radford is joined by Christian Sebastiani (Sales Director, Castel MAC) and Andrea Parolin (Key Account Manager, Castel MAC), to discuss innovat…
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Serving the Story: Kathy & Ben Sidell on Building Restaurant Brands That Create Emotional Loyalty
43:29
43:29
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43:29What if your restaurant wasn’t just a place to eat—but a part of your guest’s identity? Kathy and Ben Sidell have mastered the art of emotional branding, turning Saltie Girl and Sweet Boy into lifestyle experiences people feel proud to align with. In this episode, we explore how they’ve built high-volume, high-loyalty concepts without sacrificing s…
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I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Six Email Hacks That Will Make Your More Money
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16:30#446 - Six Email Hacks That Will Make Your More Money ***** This week's episode is brought to you by: CHOWLY The Chowly Platform unites powerful tools to transform your restaurant’s digital presence and grow profits ouside four walls. From Online Ordering and Third-Party Marketplace POS Integration to Smart Pricing and Digital Marketing, everything…
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Rethinking Restaurant Metrics: Jim Taylor on the One KPI That Changes Everything
46:46
46:46
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46:46Most restaurant operators are flying blind—tracking the wrong metrics and chasing problems that don’t actually exist. Jim Taylor, founder of Benchmark Sixty, is on a mission to fix that. With decades of experience in operations and a passion for data-driven decision-making, Jim has helped hundreds of restaurants ditch outdated systems and find free…
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Building Sales Systems for Inbound and Outbound Efforts
27:04
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27:04#445 - Building Sales Systems for Inbound and Outbound Efforts ***** This week's episode is brought to you by: TIME FORGE TIME FORGE provides labor management for efficient teams. Recruit, retain, and manage your talent with a powerful piece of software. VISIT: https://timeforge.com/RestaurantStrategy/ ***** This week's episode is brought to you by…
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442. How to Establish Strong Restaurant Leadership - Roger Beaudoin
28:58
28:58
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28:58In this episode, Roger discusses the fundamental differences between a manager and a true leader, focusing on how to get optimum performance from your team members through a culture of accountability. He introduces a comprehensive framework for effective leadership, emphasizing the importance of recognizing talent, empowering employees, and fosteri…
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"Employee Theft and the Psychology Behind it"
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19:11In this episode we dive into the Psychology Behind why do employees steal from the restaurants and bars and how can owners and managers watch out for the signs.By Gazwan
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Mastering the Vibe: Lee Maen on Creating Iconic Restaurants That Endure and Scale
38:50
38:50
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38:50Some restaurants chase trends. Lee Maen builds brands that shape them. As co-founder of Innovative Dining Group, Lee has redefined what it means to create restaurants that are as memorable for their vibe as they are for their food. From Sushi Roku to BOA Steakhouse, he’s turned hospitality into a high-performance art form—blending ambiance, precisi…
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Office Hours: The #1 Hack to Transform Your Restaurant's Marketing
7:30
7:30
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7:30I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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#444 - Four Steps to Being Remarkable ***** This week's episode is brought to you by: CHOWLY The Chowly Platform unites powerful tools to transform your restaurant’s digital presence and grow profits ouside four walls. From Online Ordering and Third-Party Marketplace POS Integration to Smart Pricing and Digital Marketing, everything works together …
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Creating a Legacy Brand : Chef John Currence
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32:50
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32:50Chef John Currence did not set out to build an empire when he opened his first restaurant in Oxford, Mississippi but that’s what happened. John is a guy a lot like us. He built one concept, then two, then three in a very linear way over time. Then can Big Bad Breakfast. This is a restaurant that John launched for $65,000 and it became a national br…
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#443 - Jim Taylor, Founder of Benchmark Sixty ***** This week's episode is brought to you by: TIME FORGE TIME FORGE provides labor management for efficient teams. Recruit, retain, and manage your talent with a powerful piece of software. VISIT: https://timeforge.com/RestaurantStrategy/ ***** This week's episode is brought to you by: POPMENU If you’…
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S2 Ep9: Product Design Innovation with Silko
1:11:59
1:11:59
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1:11:59Kitchen Curiosity is a podcast for the foodservice market presented by Radford Chancellor of Macintosh Foodservice Solutions, a management and design consultancy for the hospitality sector. In this episode, Radford is joined by Valerio Cometti (Designer at V12 Design), Antonio Rachello (Sales Director at Silko part of Ali Group) and Michele Bartoli…
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441. Navigating Restaurant Growth and Challenges - Chef Giovanni Mauro
40:05
40:05
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40:05In this captivating episode of the Restaurant Rockstars podcast, I had the pleasure of delving into the inspiring journey of Chef Giovanni, an acclaimed restaurateur with a vibrant family legacy in the restaurant industry. With three thriving locations in Las Vegas, Chef Gio shares his experiences, challenges, and insights into building and maintai…
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Curing Burnout: Anese Cavanaugh on Leadership, Burnout, and Creating High-Impact Teams
39:59
39:59
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39:59Burnout isn’t about working too much—it’s about what drains you. Anese Cavanaugh has spent the last two decades helping leaders master their Intentional Energetic Presence (IEP) to create thriving, engaged teams without running themselves into the ground. Her work with Zingerman’s and top companies worldwide has proven that energy, not time, is our…
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Office Hours: How to Build an Unforgettable Brand
6:54
6:54
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6:54I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Use These 3 Follow-Up Scripts in Your Restaurant
18:17
18:17
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18:17#442 - Use These 3 Follow-Up Scripts in Your Restaurant ***** This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. VISIT: marginedge.com/chip ***** This week's episode is brought to you by: INKIND To the over 1,800 U.S…
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Redefining Teamwork: Shawn Gawle on Building Culture, Mentorship, and Michelin-Level Dining
37:50
37:50
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37:50Great food gets guests in the door, but a great team keeps them coming back. Shawn Gawle, the awarded chef behind Camaraderie, has mastered the art of creating exceptional dining experiences by prioritizing mentorship, culture, and intentional leadership. In this episode, we explore Shawn’s journey from celebrated chef to chef-owner, how his philos…
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Ep. 029 - Hospitality Security Customer Service
29:16
29:16
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29:16In this episode of the Nightlife Security Podcast, host Manny Marquez and Dr. Richard Bistline discuss the critical role of customer service in security operations. They explore how security personnel can enhance guest experiences by shifting from a traditional "command and control" approach to a more welcoming, proactive strategy. The conversation…
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Episode 5: The New Landscape of Restaurant Real Estate
29:42
29:42
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29:42The fires have dramatically altered LA’s real estate market, creating both challenges and opportunities for restaurant owners. Real estate expert Dan Fagan shares insider knowledge on where the best opportunities are now, how to negotiate stronger lease terms, and how consumer behavior is reshaping restaurant site selection. Whether you're looking …
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#441 - The Power of Menu Engineering ***** This week's episode is brought to you by: TORK TORK understands that expectations for food service, sustainability, and guest experience are higher than ever. That’s why they provide products and services that help restaurants meet those demands. VISIT: https://www.torkusa.com/your-business/solutions/overv…
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"Training for Success: Building a Rockstar Restaurant Team from Day One"
15:58
15:58
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15:58In this episode of Restaurant Talk, we dive deep into one of the most overlooked — yet critical — elements of a successful restaurant: employee training. We’ll discuss how to create an onboarding process that sets clear expectations, instills your restaurant’s culture, and empowers staff to deliver outstanding service. Whether you’re launching a ne…
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Culture Is Your Competitive Edge: Lisa Schultz on Eliminating Drama and Creating High-Performing Teams
37:21
37:21
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37:21Most restaurants accept drama and dysfunction as part of the business—but what if eliminating them was the key to higher profits and better retention? Lisa Schultz, Managing Partner of Zingerman’s Roadhouse, has spent the last 20 years proving that culture is the real secret to success. By implementing no-drama leadership, open-book finance, and em…
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Office Hours: The 3 Keys to Escaping Day to Day Operations
8:33
8:33
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8:33I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
…
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This is How to CRUSH Street Fairs This Summer
15:27
15:27
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15:27#440 - This is How to CRUSH Street Fairs This Summer ***** This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. VISIT: marginedge.com/chip ***** This week's episode is brought to you by: INKIND To the over 1,800 U.S. r…
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S2 Ep8: Welbilt and Bringing New Young Talent Into the Industry
1:04:05
1:04:05
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1:04:05Kitchen Curiosity is a podcast for the foodservice market presented by Radford Chancellor of Macintosh Foodservice Solutions, a management and design consultancy for the hospitality sector. In this episode, Radford is joined by David McKown MBE (Director of University Hospitality Seminars Ltd) and James Benger (Head of Culinary at Welbilt UK) to di…
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The Principles of Profitability : David Scott Peters on The Art of Delegation
43:30
43:30
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43:30Most restaurants don’t make money. The ones that do, typically make very little. This is our reality and many of us have embraced it. But what about the group no one talks about: the restaurants that are making a killing, quietly and consistently. They all seem to be following the same formula and today we sit down with restaurant expert, David Sco…
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439. Maximizing Menu Profit Through Effective Design and Strategy - Roger Beaudoin
32:29
32:29
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32:29In this episode, we dive deep into one of the most powerful — yet often overlooked — tools in your restaurant’s success: the menu. More than just a list of dishes, your menu is a marketing asset and a key part of your brand identity.Restaurant Profit Maximizer Mini-Masterclass: Learn how just a few tweaks in the way you run your business can hugely…
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