Join estate agency experts Ian Storey, James Kendall, and David Warburton on "The Complete Agent Podcast." With 60+ years of combined experience, they share their blueprint for success in estate agency. From effective direct mail campaigns to social media strategies, this podcast is a treasure trove for aspiring agents. Transform your agency with insider tips and join a community of ambitious agents. Elevate your career with The Complete Agent! Join the Private Facebook Group here! - https:/ ...
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Ian Storey Podcasts
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Eight tracks, a book and a luxury: what would you take to a desert island? Guests share the soundtrack of their lives.
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Val McDermid on her childhood love of libraries
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4:00In 2013 the Scottish writer Val McDermid was cast away by Kirsty Young. Crime fiction is Val's chosen genre, and the millions of novels she sells examine and dissect the darkest recesses of human behaviour. Val spoke to Kirsty about her childhood love of libraries. You can listen to the full episode on BBC Sounds.…
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Malala on campaigning for equal access to education
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4:33The activist Malala Yousafzai was cast away by Lauren Laverne in 2021. Malala was awarded the Nobel Peace Prize when she was 17, becoming the youngest winner in its history. She spoke to Lauren about why equal access to education for girls matters so much to her and her family. You can listen to the full episode on BBC Sounds.…
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Jilly Cooper on the secret to a successful marriage
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3:12In 2016 the novelist Jilly Cooper was cast away by Kirsty Young. Jilly is perhaps best known as the author of Rivals but her writing career also spans newspaper columns, non-fiction books on class, marriage and animals in war, and novels that sell in their millions. Jilly told Kirsty Young about her theory on what makes a successful marriage. You c…
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85. We Fixed Our Morning Meetings - Here’s What Changed
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39:07Send us a text In this episode of The Complete Agent Podcast, James Kendall and Ian Storey reflect on current sales performance, team accountability, and the power of professional communication in a changing market. They explore why taking time off can boost productivity, how structured morning meetings improve results, and the importance of giving…
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The former footballer and pundit Ian Wright was cast away by Lauren Laverne in 2020. Born to Jamaican parents in south-east London, Ian grew up with his mother and stepfather. His biological father had left the family before Ian was two years old. Things at home were difficult, and Ian spent as much time as possible outside playing football. Ian sp…
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Maggie Alphonsi, broadcaster and former rugby player
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49:21Maggie Alphonsi is a broadcaster and former rugby player. She was part of the England team which took home the 2014 Women’s Rugby World Cup and by the time she retired she’d won 74 caps for her country. Maggie was brought up in north London and when she was 14 her PE teacher suggested she give the sport of rugby union a try. Maggie joined her local…
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84. How We’re Preparing for the Next Wave of the Market
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29:26Send us a text In this episode of The Complete Agent Podcast, hosts Dave Warburton and James Kendall dive into the realities of operating in the high-value property market. From recent experiences in sales to shifting client sentiment, they explore what’s working, what’s changed, and how agents can adapt for success. The conversation covers effecti…
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Professor Dame Carol Robinson is a scientist who was the first female professor of Chemistry at both Cambridge and Oxford Universities. She has been awarded scientific prizes from all over the world for her pioneering work studying complex macromolecules using an instrument called the mass spectrometer. Carol was drawn to science as a child growing…
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83. What Budget Announcements Could Mean for Your Pipeline
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30:31Send us a text In this episode of The Complete Agent Podcast, hosts Dave Warburton and Ian Storey reflect on their recent weeks in agency, sharing real-time insights into valuations, market trends, and the art of honest client communication. They dive into how agents should be preparing for a shifting landscape — from pricing challenges and upcomin…
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Harry Hill is a comedian, writer and broadcaster best known for presenting popular television shows including You’ve Been Framed, Junior Bake Off and the multi award-winning TV Burp. He was born Matthew Hall in Surrey and brought up in Kent. He became a Cub Scout and got a taste for performing when he was nine after playing Widow Twankey in the Chr…
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82. Getting Personal with Matt Giggs: The Conversation Every Agent Needs to Hear
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1:11:44Send us a text In this powerful episode of The Complete Agent Podcast, hosts Dave Warburton and James Kendall are joined by industry coach and thought leader Matt Giggs for an inspiring conversation on the mindset and strategies needed to thrive in modern estate agency. From the importance of personal development and mental preparation to the role …
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Monica Dolan is a BAFTA and Olivier award winning actor. She is equally at home playing a wrongfully accused postmistress in Mr Bates Vs the Post Office as she is playing the serial killer Rosemary West. Alongside her many roles in TV, stage and screen, Monica has also written and performed in her award winning one woman play B*easts. Born in 1969,…
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81. Recruitment, Resilience, and Real Talk About Today’s Market
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1:04:21Send us a text In this episode of The Complete Agent Podcast, the hosts unpack the realities of operating in today’s estate agency market. From pricing strategies and market insights to team structure, recruitment, and the potential impact of capital gains tax changes, this episode offers a full-spectrum view of the challenges and opportunities age…
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Gustavo Dudamel is a Venezuelan conductor, violinist and composer. He is known for bringing humour and joy to the podium. He is currently director of the Los Angeles Philharmonic and the Simon Bolivar Symphony Orchestra and in 2026 will take up the post of music director of the New York Philharmonic, following in the footsteps of Gustav Mahler and …
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80. Short & Sweet - How to be worth 2% and How to add £50K to your business without spending a penny.
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24:53Send us a text In this episode of The Complete Agent Podcast, James Kendall and Ian Storey explore what it takes to thrive in today’s property market. From engaging buyers more effectively to valuing homes with precision, they discuss how proactive strategies, data-driven decision-making, and consistent marketing are helping agents succeed — even i…
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Ash Atalla is a television producer whose first hit was the BBC sitcom The Office, starring Ricky Gervais. He followed it up with the IT Crowd, People Just Do Nothing, Big Boys and Stath Lets Flats. His haul of awards from these programmes include six BAFTAs, four Royal Television Society awards, a Golden Globe and an Emmy. Ash was born in Cairo an…
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79. Valuations, Buyer Psychology & The Sales Shift You Can’t Ignore
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54:01Send us a text In this episode of The Complete Agent Podcast, James Kendall, Ian Storey, and Simon Gates dive into the latest shifts in the property market, offering grounded insights from their week on the front line. They explore the impact of interest rates on buyer behaviour, the evolving approach to valuations, and the sales strategies that ar…
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Carol Klein is a gardener, broadcaster and longtime contributor to BBC Gardeners’ World. She is a six time Chelsea Flower Show gold medal winner, a certified RHS Horticultural Hero and was awarded the RHS Victoria Medal of Honour. Born in 1945 in Lancashire, Carol was the eldest of three children and her love of gardening was evident when she used …
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78. The Complete Agent X Opening The Gates to More Listings Special Episode
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54:11Send us a text In this episode of The Complete Agent Podcast, Simon Gates joins Dave Warburton, Ian Storey, and James Kendall to break down what’s really happening in the property market right now and how smart agents are adapting. From managing buyer expectations to using silence as a powerful negotiation tool, this episode covers the strategies a…
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Sir Gregory Doran is the former artistic director of the Royal Shakespeare Company. He spent a total of thirty five years with the RSC directing fifty productions in the UK and abroad. He’s been called “one of the great Shakespeareans of his age” and has won multiple awards for his work. Born in 1958, Greg was brought up near Preston and played a n…
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77. No Price Drop. Just Staging. Sold for 110% of Asking Ft. Elaine Penhaul.
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47:53Send us a text In this episode of The Complete Agent Podcast, Ian Storey and James Kendall sit down with Elaine Penhaul, founder of Lemon and Lime Interiors, to explore the powerful role home staging plays in today’s property market. From her unexpected leap from mathematician to interior design expert, Elaine shares how necessity became passion — …
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Norma Percy is a documentary film-maker. She has been making programmes for over three decades and her productions have featured a range of political leaders from Tony Blair and Bill Clinton to Mikhail Gorbachev and Slobodan Milošević. Her film-making method, which she developed alongside her colleague Brian Lapping, tells the stories of our times …
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76. The One Thing That Will Save Your Pipeline This Quarter
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49:46Send us a text Check out the new Complete Agent Website - www.thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall share timely market insights and practical strategies for navigating today's estate agency landscape. The discussion covers everything from team communication to clie…
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Lord Alf Dubs is a Labour peer and former MP. He came to the UK from Prague in 1939 on one of the Kindertransport trains organised by Sir Nicholas Winton which rescued mostly Jewish children from Nazi-occupied Czechoslovakia. Alf was born in Prague in 1932. His father was from a Jewish background and was brought up in what was then Northern Bohemia…
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**GOLD MOMENTS** What your Estate Agency Business is Worth. Ft. Lucy Noonan
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4:12Send us a text A 4 minute snippet from Lucy Noonan on what your business is really worth!By Ian Storey, David Warburton and James Kendall
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Professor Lucy Easthope, emergency planner
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51:36Professor Lucy Easthope is an adviser on disaster recovery and planning. She’s an expert in planning for and reacting to major incidents: natural disaster, terrorist attacks, pandemics and fires, and is the visiting Professor of Mass Fatalities and Pandemics at the University of Bath. Born in Merseyside in 1978, Lucy cites the impact of watching th…
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75. How Much Could You Sell Your Agency For? Ft. Special Guest Lucy Noonan
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1:01:39Send us a text Check out the new Complete Agent Website - www.thecompleteagent.co.uk In this episode of The Complete Agent Podcast, host James Kendall and the team are joined by Lucy Noonan, founder of Atomic Consultancy, for an honest and insightful conversation on the real estate industry behind the scenes. Lucy shares her journey from sales nego…
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Romesh Ranganathan, comedian and broadcaster
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50:23Romesh Ranganathan is a comedian and BAFTA-winning broadcaster who has been a fixture on British television screens for the past decade. In addition to his TV shows and stand-up tours he presents the Weakest Link on BBC One, Radio Two’s Saturday morning show and another weekly Radio Two programme in which he shares his passion for hip hop music. Ro…
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74. How a Former Art Lecturer Is Transforming High-End Estate Agency. Ft. Ellie Rees
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1:20:16Send us a text In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall sit down with Ellie Rees, co-founder of Brickworks and a vocal advocate for change in the property industry. From her unexpected journey into estate agency via the fine arts world, Ellie shares how creativity, integrity, and a client-fi…
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**GOLD MOMENTS** Do this and exchange quicker. Ft. Hayley Dixon.
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5:16Send us a text In this Gold Moment, Hayley Dixon advises JK & David on a hack to complete your transactions quicker, focusing on the Memo of Sale.By Ian Storey, David Warburton and James Kendall
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Abdulrazak Gurnah is emeritus Professor of Post-Colonial Literatures at the University of Kent and the 2021 Nobel Prize winner in Literature. Born in Zanzibar in 1948, the second of six children, Abdulrazak grew up in the dying days of the island’s status as a British protectorate before independence was declared in 1963. The revolution which follo…
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73. Behind the Legal Curtain: The Real Reason Your Deals Fall Apart ft. Hayley Dixon
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1:16:53Send us a text In this latest instalment of The Complete Agent Podcast, hosts David Warburton and James Kendall are joined by conveyancer Hayley Dixon for an in‑depth exploration of the conveyancing journey. They unpack the critical legal process behind property transactions, spotlighting common hurdles—from TA6/TA10 forms to septic tanks and deeds…
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**GOLD MOMENTS** Why you need an in-house Home Stylist.
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2:55Send us a text Check out the new Complete Agent Website - www.thecompleteagent.co.uk A few minutes of why home styling is paramount for premium estate agents. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/By Ian Storey, David Warburton and James Kendall
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Professor Dame Ijeoma Uchegbu is Professor of Pharmaceutical Nanoscience at University College London and President of Wolfson College, University of Cambridge. She has devoted her career to harnessing the potential of nanoparticles – which are less than a thousandth of the width of a human hair - to take medicines to hard-to-reach areas of the bod…
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72. The Hidden Dealbreaker in Rural Property Sales (And How to Handle It) w. Special Guest James Warren - Off Mains Solutions
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1:00:52Send us a text In this episode of The Complete Agent Podcast, hosts James Kendall, Ian Storey, and Dave Warburton delve into the common frustrations of property chains, sharing real-life fall-throughs and the crucial role of communication in keeping sales on track. They’re joined by special guest James Warren from Off Main Solutions, who sheds ligh…
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Actor Danny Dyer became a household name when he joined the cast of EastEnders as Mick Carter, landlord of the Queen Victoria pub. He recently stole the show from some stiff competition playing Freddie Jones in the television adaptation of Jilly Cooper’s novel Rivals which won him a Royal Television Society Award for Best Supporting Actor. Danny wa…
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**GOLD MOMENTS** Brand Stretch or Split? One Brand or Two?
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2:20Send us a text Check out the new Complete Agent Website - www.thecompleteagent.co.uk 2 Minutes with David Warburton on why he chose to split his brand. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/By Ian Storey, David Warburton and James Kendall
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71. The Fee Conversation You’re Probably Avoiding, But Shouldn’t.
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49:10Send us a text Check out the new Complete Agent Website - www.thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall dive into the realities of a shifting property market. They unpack their latest listings, explore innovative marketing tactics, and reflect on the challenges of accur…
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**GOLD MOMENTS** Agents: If You Work the £600K Market, You Need to Hear This.
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2:33Send us a text www.thecompleteagent.co.uk In this short but powerful clip, Sam Hunter and David Warburton break down exactly why the mid-market (£500K–£800K) is stuck right now — and what estate agents need to do about it. From buyer hesitation to seller mindset, they unpack the hidden dynamics causing the slowdown, and how to adapt your strategy i…
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70. Want Premium Listings? Fix This First
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37:00Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, James Kendall and Ian Storey break down what it really takes to build a standout agency in today’s market. They focus on the power of consistency — in branding, marketing, and communication — and how that translates into trust, credibility, and hig…
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**GOLD MOMENTS** World Class Culture - Heather Staff Explains The Poo in the Pool.
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2:08Send us a text Email us [email protected] Join our private Facebook group - https://www.facebook.com/groups/911153513904767/By Ian Storey, David Warburton and James Kendall
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**GOLD MOMENTS** Sam Hunter Drops Social Media Gold.
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1:40Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, hosts Dave Warburton, James Kendall, and Ian Storey reflect on the realities of the estate agency market—from sales performance and valuation challenges to the mindset required to succeed. They discuss how to navigate client expectations, make smar…
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69. How to Build Trust, Set the Right Price, and Win the Business
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58:13Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, hosts Dave Warburton, James Kendall, and Ian Storey reflect on the realities of the estate agency market—from sales performance and valuation challenges to the mindset required to succeed. They discuss how to navigate client expectations, make smar…
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68. Community First, Sales Second.. Why It Works
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33:53Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, hosts Dave Warburton and James Kendall unpack their latest experiences in the property market, offering a grounded look at what’s working—and what’s not—in today's landscape. They explore the growing sensitivity around pricing, the importance of co…
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67. Local. Honest. Viral. The Formula That Works in 2025 Ft. Sam Hunter
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1:10:27Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, Dave Warburton is joined by James Kendall, Ian Storey, and special guest Sam Hunter for a deep dive into what’s working—and what’s not—in the world of estate agency today. From lead generation and high-end sales to market trends and pricing pressur…
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66. Would You Instruct You? Why Most Agents Fail at First Impressions
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48:19Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, hosts Dave Warburton, James Kendall, and Ian Storey dive into the real-world journey of taking an estate agency brand from budget to premium. They reflect on recent experiences in the market, sharing honest insights about what it really takes to at…
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Lindsey Hilsum is a multi-award-winning journalist who has been a foreign correspondent for the past four decades. She has been Channel 4’s international editor for the past 22 years and has reported on every continent except Antarctica. After studying French and Spanish at University, she worked as an aid worker in Mexico and Kenya before becoming…
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65. The Secret to Building a Brand That Clients and Talent Love
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37:03Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, James Kendall and Ian Storey dive into their recent experiences in the estate agency world, blending practical business insights with personal reflections. They share updates on team dynamics, current listings, and how the right environment can inf…
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64. Are You Pricing for Competition or Just Guessing?
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48:32Send us a text Email us [email protected] In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall share their latest experiences from the frontline of estate agency. The conversation centres around high-value listings, the importance of proof of funds, and the role of strong client advice in w…
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Donna Ockenden is a former clinical midwife who led the Ockenden Review which revealed, at the time, the biggest maternity scandal in NHS history. Published in 2022, the review highlighted serious failings in maternity care at the Shrewsbury and Telford Hospital NHS Trust which contributed to the deaths of more than 200 babies and nine mothers. Don…
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