The Union is about the intersection between people, technology, and artificial intelligence. Get ready to be inspired and challenged as we ask questions, uncover insights, and share inspiring stories about digital ecosystems and automation.
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Building Readiness for AI Agents in Healthcare Systems - with Raheel Retiwalla of Productive Edge
33:22
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33:22Today’s guest is Raheel Retiwalla, Chief Strategy Officer at Productive Edge — a digital transformation consultancy focused on healthcare. Productive Edge works with payers, providers, and health tech firms to leverage AI, data, and modern platforms to streamline operations, cut costs, and improve outcomes. With two decades of experience in digital…
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How Responsible AI is Shaping the Future of Banking and Finance - with Shub Agarwal of U.S. Bank and USC
21:28
21:28
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21:28On today’s episode, we’re joined by Shub Agarwal, author of Successful AI Product Creation: A 9-Step Framework available from Wiley and a professor of the University of Southern California teaching AI and Generative AI product management to graduate students. He is also Senior Vice President of Product Management for AI and Generative AI at U.S. Ba…
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Most business leaders say they don’t want AI training on their data—but what they really mean is they don’t want to lose control. In this episode, we explain why the only way AI delivers real value is by learning your business: your documents, your processes, your language, and your priorities. We break down the difference between exposing data and…
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Driving Multi-Modal Retail and Healthcare CX - with Brett Kiley of CVS Health
18:38
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18:38In this episode of the AI in Business Podcast, Brett Kiley, Executive Director of Customer Experience and Client Solutions at CVS Health, joins us for a compelling discussion on the evolving landscape of customer interactions. With over two decades of experience, Brett shares how CVS navigates the challenges of personalization, efficiency, and seam…
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Global AI Regulations and Their Impact on Industry Leaders - with Micheal Berger of Munich Re
21:01
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21:01Today’s guest is Michael Berger, Head of Insure AI at Munich Re. Michael returns to the Emerj podcast platform to discuss the impact of legislation such as the EU AI Act on the insurance industry and broader AI adoption. Our conversation covers how regulatory approaches differ between the United States and the European Union, highlighting the risk-…
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GenAI Efficiencies in Manufacturing, Smart Farming, and Beyond - with Steffen Hoffmann of Bosch
21:56
21:56
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21:56Today’s guest is Steffen Hoffmann, Managing Director of Bosch UK. Steffen joins the podcast to discuss how Bosch is leveraging AI across industries, from precision agriculture to HR automation and manufacturing quality control. Throughout our conversation, Hoffmann gives a revealing insight into how Bosch’s AI-driven black grass detection system is…
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Elevate Recorded Meetings to Enterprise Knowledge
23:54
23:54
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23:54Tired of meeting recordings that lead nowhere? We explore why summaries and tasks aren’t enough for operations executives seeking real enterprise knowledge. It’s more than recordings—it’s about weaving in emails, Teams chats, CRM data, and documents for a complete picture. Learn how orchestration transforms these insights into automated workflows, …
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How AI is Transforming Asset & Wealth Management From Data to Decisions - with Paul Ronan of FE fundinfo
33:52
33:52
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33:52Today’s guest is Paul Ronan, Chief Technology Officer at FE fundinfo. FE fundinfo is a leading financial data company connecting the investment industry in the UK, Europe, and Asia Pacific through a single integrated platform. With over 30 years of expertise, FE fundinfo empowers asset and wealth managers to streamline operations, improve client ou…
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Breaking Down AI’s Role in Genomics and Polygenic Risk Prediction - with Dan Elton of the National Human Genome Research Institute
20:03
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20:03Today’s guest is Dan Elton, a Staff Scientist at the National Human Genome Research Institute (NHGRI) at the National Institutes of Health (NIH). Dan returns to the program to explore how AI is advancing genetic research, from protein engineering to gene editing and risk prediction. One of the most significant breakthroughs in this space is AlphaFo…
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In this episode, we break down the Model Context Protocol (MCP) — what it is, how it works, and why it’s generating so much hype in the AI world. But beyond the headlines, we explore the real enterprise implications. Is MCP secure? Can it be trusted to connect large language models to your internal systems? And what risks are developers and busines…
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De-Identified Data and AI Adoption in Healthcare - with Ben Webster of NLP Logix
20:16
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20:16Today’s guest is Ben Webster, VP of AI Solutions at NLP Logix. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Ben returns to the program to explore the complexities of de-identifying patient data for AI-driven healthcare applications. Hospital chains are increasingly leveraging first-p…
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AI in Biopharma Innovation and Regulatory Challenges - with Nishtha Jain of Takeda Pharmaceuticals
26:36
26:36
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26:36Today’s guest is Nishtha Jain, Head of Innovation and Digital Technology at Takeda Pharmaceuticals. Nistha returns to the program to discuss the transformative impact of AI across the pharmaceutical value chain. She and Emerj Editorial Director Matthew DeMello explore how AI is improving drug development efficiency, addressing data challenges, and …
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The Evolving Role of Banks in Fraud Detection and AML Compliance - with Nick Lewis of Standard Chartered Bank
30:15
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30:15Today’s guest is Nick Lewis, Managing Director for the High Risk Client Unit at Standard Chartered Bank. Nick joins today’s show to discuss the shifting landscape of fraud prevention and AML compliance in financial services. As governments increasingly shift regulatory responsibilities onto the private sector, banks find themselves at the forefront…
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Tackling Retail Crime and Loss Prevention with AI Driven Video Security - with Mike Matta of Solink
27:33
27:33
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27:33Today’s guest is Mike Matta, Co-founder and CEO of Solink. Solink is a cloud video security and analytics platform that works with your existing cameras, access controls, and operational technologies like POS and labor management, helping you modernize and improve security and operations without costly upgrades. Mike joins today’s show to discuss h…
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AI and Agentic Systems in Healthcare Workflow Optimization - with Ylan Kazi of Blue Cross Blue Shield of North Dakota
21:13
21:13
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21:13Today’s guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield of North Dakota. Ylan returns to the show to discuss the latest developments in AI adoption within healthcare. The conversation explores key obstacles, including cultural resistance, the need for an AI Hippocratic Oath, and the risks of holding AI to unrealistic standar…
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Why Red Teaming is Critical for AI Security - with Tomer Poran of ActiveFence
28:58
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28:58Today’s guest is Tomer Poran, Chief Evangelist and VP of Strategy at ActiveFence. ActiveFence is a leader in providing AI safety and security solutions that mitigate the risk of advanced GenAI systems, helping platforms detect and prevent harmful content, malicious activity, and emerging threats online. Tomer joins today’s podcast to explore the cr…
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Should AI agents really cost $20,000 per month? In this episode, we break down OpenAI’s reported pricing for specialized AI agents and why many companies will try (and fail) to build their own. 🔍 What’s Inside: ✅ The hidden costs of DIY AI—why it’s not just about training a model ✅ Why most AI agents fail without orchestration, security, and integr…
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Enhancing Customer Engagement with AI-Driven Solutions - with Robert Rose of Adobe
20:05
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20:05Today’s guest is Robert Rose, Senior Director of North America Customer Support at Adobe. Robert joins our conversation today to discuss the evolution of AI in customer interactions and the challenges organizations face when scaling these solutions across diverse customer bases. He shares insights on how AI-driven bots have progressed from basic tr…
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Accelerate and Mitigate Risk in Clinical Development - with Panos Karelis of Intelligencia AI
21:50
21:50
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21:50Today’s guest is Panos Karelis, Director of Customer Experience and Insights at Intelligencia AI. Intelligencia AI is a life sciences technology company that uses proprietary data, biomedical expertise, and AI-driven algorithms to assess the probability of technical and regulatory success for drug candidates, helping pharmaceutical companies make i…
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Are AI agents the future of business—or just overhyped digital teenagers? In this episode, we break down why today’s AI agents promise big but need serious guidance to deliver. Think of them as teens on their first job: full of potential, but not ready to run the show. We explore: - The truth behind slick AI demos (spoiler: they’re not autonomous y…
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Model Development Best Practices for Insurance - with Mark McLaughlin of IBM
19:12
19:12
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19:12Today’s guest is Mark McLaughlin, Director of Insurance in IBM’s Global Industries Unit. Mark joins the podcast to discuss the biggest challenges insurers face today and how AI is transforming workflows, risk management, and customer experience. Later, he and Emerj Managing Editor Matthew DeMello explore why insurers are embracing a mix of on-premi…
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AI for Driving Human Reasoning over Reasoning Models in the Enterprise – with Chris Busch and Yancey Sanford of MSTRO
46:06
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46:06Today’s guests are Chris Busch, Founder and CEO of MSTRO, and Yancey Sanford, Founder and Chief of Information and Research at MSTRO. MSTRO develops an advanced AI platform that combines data and creativity to optimize human performance. While AI reasoning models promise efficiency, are they the right approach for businesses? In this episode, Chris…
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Understanding AI’s Expanding Role in Drug Discovery and Life Sciences R&D - Liran Belenzon of BenchSci
19:03
19:03
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19:03Today’s guest is Liran Belenzon, Co-founder and CEO of BenchSci. BenchSci is a global leader in AI solutions for preclinical R&D that helps decipher complex biomedical research using proprietary technology. Liran joins us to discuss how AI is transforming disease biology research, streamlining scientific workflows, and enabling better decision-maki…
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Neurobiological and Cybernetic AI for Manufacturing, Part 1 - with Oleg Savin of Unilever
17:48
17:48
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17:48Today's guest is Oleg Savin, Enterprise Architect and MES Expert at Unilever. Oleg is a frequent guest speaker at manufacturing conferences worldwide, including this year's Smart Manufacturing Excellence Summit in Munich. He joins us for the first of two episodes on the program today to explain why neurobiological and cybernetic AI capabilities hav…
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The Advantages of Agentic Process Automation in Financial Services - with Ken Mertzel of Automation Anywhere
20:07
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20:07Today’s guest is Ken Mertzel, Global Industry Leader in Financial Services at Automation Anywhere. Automation Anywhere is a global software company that develops various automation software for major industries. Before joining Automation Anywhere six years ago, Ken spent his career in the financial sector, including 15 years at Bank of America. The…
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Tackling Chargeback Challenges at Scale with Machine Learning and Dynamic Arguments - with Roenen Ben-Ami at Justt
24:32
24:32
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24:32Today’s guest is Roenen Ben-Ami, Co-founder and Chief Risk Officer of Justt. Justt is an AI-driven tech company whose platform helps retail leaders and merchants reduce loss from chargebacks with automation and friendly fraud prevention. Roenen joins us on today's podcast to break down the complexities of chargebacks and how AI-driven automation ca…
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New Use Cases for GenAI and Beyond in Healthcare Patient Support - with Kimberly Powell of NVIDIA
20:07
20:07
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20:07Today’s guest is Kimberly Powell, Vice President of Healthcare and Life Sciences at NVIDIA. Kimberly joins us to discuss how AI is reshaping the healthcare landscape. As generative AI adoption accelerates, Kimberly shares her insights on the major challenges the healthcare industry faces, particularly in terms of technology infrastructure. Together…
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Essential Infrastructure Solutions for Life Sciences Manufacturing and Supply Chain Workflows - with Kartik Pant and Shreyas Becker of Sanofi
21:43
21:43
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21:43Today’s guests are two senior executives from Sanofi’s manufacturing division, Head of Data & AI for Manufacturing & Supply Chain Kartik Pant and Head of AI & Data Products, Manufacturing & Supply Shreyas Becker, respectively. Together they return to the podcast to cover the challenges and opportunities in adopting data infrastructure and AI soluti…
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Are AI agents a security risk or a security enhancement? In this episode, John Michelsen breaks down the biggest concerns enterprises have about AI-driven automation. We discuss data privacy, internal and external threats, compliance, and how AI platforms like Krista can actually improve security posture. If you're deploying AI in your organization…
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Reducing Costs and Improving CX with Hyperautomation - with Paul Cuglietta of Simplyhealth
18:43
18:43
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18:43Today’s guest is Paul Cuglietta, Head of Contact and Claims at Simplyhealth. Simplyhealth is a health insurance provider based in the UK whose history goes back to the late 1800s. Paul joins today’s discussion to unpack the challenges organizations face when driving digital transformation. With nearly two years of AI integration experience, Paul pr…
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Managing End Point Storage in Hybrid Data Strategies for Financial Services - with Yonas Yohannes of Oracle
22:21
22:21
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22:21Today’s guest is Yonas Yohannes, CTO of FinTech and FIS at Oracle. An accomplished executive and author, Yonas joins us on today’s podcast to explain the evolving role of endpoint storage for driving new AI capabilities at the edge. He breaks down AI’s true value beyond the marketing hype, and its broader impact on infrastructure across industries,…
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AI Risk Management and Governance Strategies for the Future - with Duncan Cass-Beggs of Center for International Governance Innovation
1:17:40
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1:17:40Today’s guest is Duncan Cass-Beggs, Executive Director of the Global AI Risks Initiative at the Center for International Governance Innovation (CIGI). He joins Emerj CEO and Head of Research Daniel Faggella to explore the pressing challenges and opportunities surrounding Artificial General Intelligence (AGI) governance on a global scale. This is a …
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A Blueprint for AI-Driven Process Optimization for Regulated Industries - with Vrinda Khurjekar and Paul Pallath at Searce
29:04
29:04
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29:04Today’s guests are Vrinda Khurjekar and Paul Pallath, VP of North Americas and Applied AI Lead, respectively, at Searce. Searce is a cloud computing solutions and technology services provider globally that specializes in Cloud, AI, and Analytics. Vrinda and Paul join us today to explore how regulated industries such as financial services and health…
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Driving Automated Workflows & Accelerating Drug Development with AI-Powered Trials - with Michelle Longmire of Medable
22:23
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22:23Today’s guest is Michelle Longmire, Co-founder and CEO of Medable. Medable is a platform technology company that accelerates drug development by improving evidence generation in clinical trials. Michelle joins us on the show today to explore how AI is transforming the clinical trial experience for patients, sites, and sponsors from start to finish.…
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Fraud Risk Solutions for Retail Experiences in Grocery, Banking, and Beyond - with Vivek Khindria of Loblaw
21:07
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21:07Today’s guest is Vivek Khindria, Former SVP Cyber Security, Network and Technology Risk at Loblaw Companies Ltd., Canada’s largest food retailer. With its operations spanning grocery, pharmacy, banking, and apparel, Loblaw faces unique and multifaceted fraud challenges across diverse verticals. Vivek offers expert insights into the evolving fraud l…
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Overcoming Barriers to AI Adoption in Telecom and Beyond - with Moutie Wali of TELUS
19:47
19:47
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19:47Today’s guest is Moutie Wali, Director of Integrated Planning & Digital Transformation at TELUS. As a leading Canadian telecommunications company, TELUS offers a wide range of products and services, including internet access, voice, entertainment, healthcare, video, smart home automation, and IPTV television. Moutie joins us on today’s show to delv…
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Understanding AGI Alignment Challenges and Solutions - with Eliezer Yudkowsky of the Machine Intelligence Research Institute
43:03
43:03
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43:03Today’s episode is a special addition to our AI Futures series, featuring a special sneak peek at an upcoming episode of our Trajectory podcast with guest Eliezer Yudkowsky, AI researcher, founder, and research fellow at the Machine Intelligence Research Institute. Eliezer joins Emerj CEO and Head of Research Daniel Faggella to discuss the governan…
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The explosion of AI agents is transforming enterprise workflows, but it’s not without challenges. From integration hurdles to operational silos, businesses struggle to navigate the crowded ecosystem of hundreds and eventually thousands of agents. In this episode of The Union Podcast, Scott and Chris discuss risks of disconnected tools and how a pla…
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Driving Automation Throughout Insurance, from a Tech-First Perspective - with Tim Nguyen of Cloud Insurance
20:54
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20:54Today’s guest is Tim Nguyen, CEO of Cloud Insurance. Cloud Insurance is a seamless and user-friendly SaaS solution made by insurance experts for insurance companies, MGAs, agents, and brokers since 2016. Tim joins the podcast to discuss the critical challenges and opportunities facing SaaS insurance leaders in their digital transformation efforts. …
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AI Regulation and Risk Management in 2024 - with Micheal Berger of Munich Re
21:16
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21:16Today’s guest is Michael Berger, Head of Insure AI at Munich Re. Michael returns to the Emerj podcast platform to discuss the evolving landscape of AI risk management and governance. Since his last appearance in 2022, generative AI has shifted from niche discussions to widespread adoption, bringing both opportunities and challenges. Throughout toda…
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Driving Procurement Efficiencies for Oil & Gas - with Faraz Shahid of Cheniere Energy
26:54
26:54
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26:54Today’s guest is Faraz Shahid, Supply Chain Center of Excellence Lead at Cheniere Energy. Cheniere Energy is an American liquefied natural gas company headquartered in Houston, Texas. From automation to predictive AI, Faraz shares his perspective on how technology is reshaping procurement processes to drive efficiency and address industry challenge…
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The Future of Customer Support in Agentic and Business Intelligence AI - with Alex Khoroshchak of CoSupport AI
19:39
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19:39Today’s guest is Alex Khoroshchak, CEO of CoSupport AI. CoSupport AI makes an AI-driven platform that transforms how businesses approach customer support, from automating interactions with customers and prospects to driving business intelligence for large tech and retail organizations. Alex joins us on today’s podcast to explore the transformative …
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Sustainable Supply Chains in O&G with AI - with Salamatu Mahamudu of Baker Hughes
16:21
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16:21Today’s guest is Salamatu Mahamadu, Global Procurement and Sourcing Leader for Wells Completion & Interventions at Baker Hughes. Salamatu joins the podcast to discuss the evolving supply chain landscape in the oil and gas industry. With a focus on green energy transitions, Salamatu highlights the critical role of supply chains in meeting ambitious …
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In a world where technology evolves faster than ever, you don’t have to know your exact future to thrive—you just need to be on the path to it. This video explores how AI is reshaping industries, redefining work, and accelerating innovation in ways we couldn’t have imagined just a few years ago. John Michelsen shares insights into the rapid advance…
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Driving Disease Risk Prediction and Preventative Healthcare with AI - with Dan Elton of the National Human Genome Research Institute
15:14
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15:14Today’s guest is Dan Elton, Staff Scientist at the National Human Genome Research Institute (NHGRI) at the National Institutes of Health (NIH). Dan returns to explore the transformative role of AI in healthcare. In his new role, Dan shares how his work at NIH focuses on integrating diverse datasets—including genetics, electronic health records (EHR…
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How Cloud Computing and AI are Shaping Life Sciences - with Pranav Joshi of Merck
27:44
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27:44Today’s guest is Pranav Joshi. Pranav joins us on today’s episode to explore the transformative intersection of technology, AI, and infrastructure in the life sciences industry. With insights drawn from years of experience, Pranav provides a unique perspective on how advancements in cloud technologies, endpoint storage, and AI are revolutionizing t…
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AI Governance and Strategy for Long-Term Impact - with Steven Eliuk of IBM
21:53
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21:53Today’s guest is Steven Eliuk, VP & CTO for AI, Governance and Data, Product Software Development at IBM. Steven joins Emerj CEO and Head of Research Daniel Faggella on today’s episode to explore the critical barriers organizations face in operationalizing AI. Steven shares insights on due diligence, executive AI fluency, and the importance of alig…
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AI Futures: How to Govern AGI - with Virginia Dignum of the AI Policy Lab
38:33
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38:33Today’s guest is Virginia Dignum, Director of the AI Policy Lab, Professor of Computer Science at Umeå University, and an Associated Professor at Delft University of Technology. In this special episode of the “AI Futures” series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of …
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ROI for Manufacturing Procurement AI in Business Intelligence - with Sambit Dutta of Nestlé
20:26
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20:26Today’s guest is Sambit Dutta, Vice President of Digital Strategy for Nestlé’s US operations. Sambit joins us on the program to discuss how digital transformation is reshaping the procurement and supply chain functions, especially within the food and beverage industry. From navigating challenges in supply chain resilience to building AI-driven effi…
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Mastering AI Outputs: A Review of Prompt Engineering Guides
24:33
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24:33In this episode of The Union Podcast, Scott King and Chris Kraus review AI prompting guides from Microsoft, OpenAI, and Google. They discuss the challenges of crafting effective prompts, the limitations of teaching prompt engineering to everyone, and why automation should take center stage for business users. Highlights include: ✅ The differences b…
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