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Positive Image Podcast

Nicole Manzer and Alicia Lumsden

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Welcome to Positive Image, the podcast that dives deep into the fascinating world of the hair and beauty industry. Join us, your hosts Alicia and Nicole, two accomplished salon owners, educators, and coaches, as we take you on an enlightening journey through the art and science of enhancing your beauty and confidence. In a world where appearance plays a significant role, we believe that the pursuit of beauty should be empowering, inclusive, and most importantly, positive. With our combined e ...
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Black Haircare Matters!!

Black Haircare Matters!!

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Black Haircare Matters is an addition to the QueenQuaymo Podcast production that embraces, educates , and relates to Black Queens about loving their natural hair and appearance. We will be discussing hair tips, our “Hairetage”(black hair facts and history) the struggles, the process, and the beauty products and any other aspects of associated with The feminine side of Queens. Support this podcast: https://podcasters.spotify.com/pod/show/black-haircare-matters/support
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In this episode, we break down everything you need to know about running payroll in your salon — from how often to pay your team to staying compliant with government regulations. Whether you’re using an hourly, commission, or hybrid pay structure, we’ve got you covered with real-world info and salon-specific tips. We’ll walk you through payroll fre…
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In this episode, Nicole and Alicia dive into the art of communication and boundaries with salon teams. They explore how salon owners can stop being the fixer and start empowering their staff to solve problems on their own. From asking the right coaching questions to explaining the "why" behind business decisions, they share strategies to build stro…
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In this episode, Nicole and Alicia explore how AI and emerging technology are transforming the salon industry—from marketing to client care and beyond. They break down how tools like ChatGPT can simplify everyday tasks like writing emails, creating social media content, and managing rebooking reminders. Nicole shares how AI has been a game-changer …
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In this episode, Nicole and Alicia explore the mindset it takes to be a great educator with industry veteran Ira Pope Sage. With over 20 years of experience, Ira shares how discipline, patience, and personal growth have shaped his teaching philosophy. He dives into the importance of adapting education to different learning styles, including neurodi…
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In this episode, Nicole and Alicia break down the pros and cons of different salon business models—suite rental, chair rental, commission-based stylist, and full salon ownership. They discuss financial risks, creative freedom, work-life balance, and long-term career goals. Whether you're looking for full independence or a structured salon environme…
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What does a sales rep actually do—and just as importantly, what don’t they do? In this episode of the Positive Image Podcast, Nicole and Alicia sit down with Julia, a seasoned sales consultant with a background in hairdressing and salon ownership, to uncover the real role of a sales rep in a salon’s success. They discuss how to build a strong, tran…
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Can you truly be friends with other salon owners? In this episode of the Positive Image Podcast, Nicole and Alicia dive into the mindset shifts needed to foster supportive relationships in the beauty industry. They explore why some owners gatekeep knowledge out of fear, how to build confidence in your unique approach to attract the right staff and …
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Great leadership goes beyond managing a team—it’s about inspiring, empowering, and recognizing the potential in others. In this episode of the Positive Image Podcast, Nicole and Alicia explore what it takes to be an effective leader in the salon industry. They discuss the difference between listening and truly hearing your team, how to identify and…
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In this episode of the Positive Image Podcast, Nicole and co-host Alicia dive deep into the critical topics of budgeting and navigating economic uncertainties in the salon industry. They discuss the importance of understanding your numbers to make informed business decisions and reflect on how changes in tariffs and exchange rates might impact salo…
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Metrics and KPIs are the backbone of any successful salon business, and in this episode, Nicole and co-host Alicia break down how to use them effectively. They discuss the power of pre-booking, with actionable goals for experienced and new stylists, and share insights into retention rates, daily earnings targets, and tracking new vs. returning clie…
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In this episode of the Positive Image Podcast, Nicole and Alicia explore the rapid changes reshaping the salon industry, particularly in the wake of the Covid-19 pandemic. Together, they discuss how adapting to new mindsets—like staff valuing flexibility and work-life balance—can lead to growth and sustainability. Nicole shares her innovative appro…
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In the second part of our Apprenticeship Essentials series, we focus on the pivotal role of working with models during an apprenticeship. From how to set appropriate pricing for model services to mastering the art of consultation, we explore how to create a learning environment that benefits both your apprentice and your clients. We discuss the imp…
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In this episode of the Positive Image Podcast, we delve into the fascinating evolution of client spending over the past 20 years. From the rise of game-changing trends like ombré and balayage to the undeniable influence of social media on the beauty industry, we explore how client behaviors and expectations have shifted. We also break down the diff…
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In Part 1 of our Apprenticeship Essentials series, we unpack everything you need to know about starting and managing a successful salon apprenticeship. Whether you’re a salon owner looking to bring on an apprentice or a stylist eager to start your journey, this episode covers it all. We explore effective management strategies for apprentices, key q…
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In this insightful episode of the Positive Image Podcast, we sit down with Carly Ann Moore to explore vital topics every stylist should master. We dive into the art of responding versus reacting, offering strategies for navigating tough client conversations with grace and professionalism. Carly shares her tips on stylist self-care and how the beaut…
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In Episode 2 of Season 3, Nicole and Alicia take a deep dive into the transformative power of self-love and the beauty of silence. This thought-provoking episode explores the importance of self-reflection, asking the right questions, and becoming aware of your inner dialogue. Are you moving through life with intention, or are you stuck in autopilot…
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Welcome to the highly anticipated Season 2 premiere of the Positive Image Podcast! In this episode, Nicole and Alicia give you an exciting sneak peek into what’s in store for this season, from industry trends to empowering discussions about leadership and personal growth. We dive into how the salon industry is evolving and explore the balance betwe…
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Join us for the season finale of the Positive Image podcast as we reflect on our journey and set our sights on the future. In this special episode, hosts Nicole and Alicia recap the insightful discussions and valuable insights shared throughout the season, highlighting key topics and memorable moments. From empowering conversations on salon leaders…
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In honor of Earth Day, join us for a special episode titled "Green Glamour: Sustainable Practices for Earth-Friendly Salons." Hosts Nicole and Alicia delve into the exciting world of sustainable salon practices, exploring innovative ways to reduce environmental impact while maintaining a high standard of service and style. In this enlightening conv…
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Some owners love numbers while others despise them. Join Nicole and Alicia in a discussion about budgets and monitoring your daily cash flow. They share what they do and what they believe to be important. We promise it won't be overwhelming and you can start to get on track. If you want more details, we recommend looking up our on demand Understand…
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Do you use gender neutral pricing in your salon? Have you thought about it? Join us we share our 20+ years of experience with the past, present and future of gendered pricing. Let us know your favourite part on our socials. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.pos…
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Join hosts Nicole and Alicia in our latest episode, "Cancellation Clarity: Crafting Policies for Salon Success." Dive deep into the world of cancellation policies as we unpack the essential components of effective policy creation and enforcement within the salon industry. Nicole and Alicia share their personal insights into developing robust polici…
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Step into the world of effective salon leadership with our latest episode. Join hosts Nicole and Alicia as they share insights from their own salon practices, offering a mastermind session for salon owners and leaders. In this engaging discussion, we delve into the key elements that define a good leader in the salon industry. Explore the nuances of…
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Join hosts Nicole and Alicia as they dive into the realm of setting intentions and goals for the new year. Grab your favorite writing tools as they guide you through a thoughtful exploration of aspirations, sharing personal goals and revealing their chosen words of the year. In this candid conversation, Nicole and Alicia address the real challenges…
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Ever wonder if you are setting the right price for your salon services? Better yet, do you know when to raise them and by how much? We know its confusing, because we've been there too! Lucky for you, we've learned a few lessons and tricks along the way... Join Nicole and Alicia as we discuss how we salon differently at our salons. What inflation re…
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Join us for an intimate and revealing episode as we navigate the often overlooked realm of self-care for hair stylists. In this heartfelt discussion, Nicole and Alicia open up about their personal journeys in the world of hairstyling and share the struggles and triumphs they've faced. Delve into their self-care routines, uncovering invaluable tips …
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In this episode, we explore the delicate art of selling retail products in a salon, emphasizing the balance between educating clients and confidently asking for the sale. Learn how to provide clients with valuable product knowledge while creating an atmosphere that encourages them to invest in the products they need. Discover strategies for interna…
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In this episode, we dive deep into the world of retail buying for your salon during the holiday season. We'll explore valuable insights and strategies to maximize your sales, enhance your client experience, and make the most of this critical time of year. From understanding your Retail to Service numbers from previous years to building strong relat…
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In this enlightening podcast episode, we delve into the art of selecting the ideal brand for your salon. We'll explore the crucial factors that go into making this pivotal decision, with a special focus on how to align your chosen brand with your salon's ethos and vision. Discover the importance of finding a brand partner that resonates with your v…
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Welcome to the 'Navigating Hiring in the Beauty Industry: From Intuition to Success' podcast, where we unravel the intricacies of hiring in the beauty industry. In this episode, we'll guide salon owners seeking the perfect team members and beauty professionals on the hunt for their dream job. We explore the best platforms to post and search for job…
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Welcome to the very first episode of 'Positive Image,' the podcast that explores the world of beauty, self-care, and empowerment. We are thrilled to introduce you to our extraordinary hosts, Nicole and Alicia. With a collective experience of over 45 years in the beauty industry, they are not just stylists and salon owners but passionate educators, …
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Today's episode is a random conversation about mitochondria and interesting hair facts that I discovered surfing the web. Also if you are interested in being on the "Black HairCare matters" Podcast please feel free to send me a [email protected] link to purchase my shampoo and conditioner- https://www.queenquaymo.com/product-page/n…
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Hey Friends! I know the Coronavirus has changed how the world is moving right now so I just want to send some encouragement and self care tips your way to help you through these quarantine lockdowns. Also I Know everyone and they momma been watching all of these films/shows on netflix so we definitely have to discuss the "SelfMade Series" based on …
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In developing such a top of the line Brand, Queen QuayMo has invested tons of time, money and research just trying to educate herself of the right formulations, and tools needed to get started. Throughout her learning process, she noticed how mentorship is lacking in the haircare community. She has since then put together a 2 day virtual course tha…
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You may think the basic principals of colour are just something you learn in elementary school. Think again! Its the foundation of playing with colour, whether you are playing with paint, food colouring or hair colour. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to he…
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In this episode we look at hair colour. What are the different types and how it interacts with your hair. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode, so please contact us with your ideas.Connect with us …
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Have you ever wondered how hair colour works? Join Nicole in this episode to find out how the chemicals in permanent hair colour interact with each other and the hair. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future …
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In this episode we look at what the 5 characteristics of the hair are and how they relate to colour and cutting. Do you know what they are and how to use them? Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode,…
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In this episode Nicole goes deep into what hair is all about. Chemical composition, understanding what make up hair, bonds, and pigment pigment. Thank you so much for joining us on this journey. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate. We'd love to hear and share classic industry insights in a future episode, so please cont…
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Welcome to the “Black Haircare Matters” Podcast!! This show will be discussing haircare tips, sharing inspiring stories, and discussing the realities of being a Black Queen and the ridiculousness associated with peoples ignorance about natraul hair! Be sure to check out Queen Quaymo other podcast shows as well called sips laughter and chatter, and …
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This is a flashback episode from the Queen Quaymo PodcastRecently I published a book/journal called "The Natural Haircare Scriptures" (Return to Your Roots) where I talk about my personal journey since returning natural. In 2011, I stopped putting relaxers in my hair and returned natural. It was one of the most difficult, but most important decisio…
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I have been getting alot of the same questions from my customers and I would love to share with you guys some general information! tune ins and feel free to send me any questions that you may have about hair care. check out my ig: https://www.instagram.com/blackhaircarematters/?hl=en Head over to my website and grab my chemical free shampoo and con…
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Queen Quaymo is recapping a Journal entry from her personal copy of “Natural Haircare Scriptures” (available on Amazon)discussing beginning stages of being natural as well as how long she has been natural! Website: www.queenquaymo.com--- Support this podcast: https://podcasters.spotify.com/pod/show/black-haircare-matters/support…
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