Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Goalkeeper Community Podcasts
Have you ever wondered how goalkeeper coaches got started on their coaching journey? How do you coach players like Peter Schmeichel, Shay Given, Nick Pope, and Jordan Pickford? How DO you get over a bad game as a pro goalkeeper? These are the sort of questions we set up the 'Catching Up' podcast to discuss. Join our host, and dad to one of our young EVO Goalkeepers, as he interviews some of the best coaches and keepers in the business - finding out their story, what motivates them... and how ...
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The Football NSW Community Podcast aims to celebrate the great people, clubs and initiatives from around the football family. Hosted by Teo Pelizzeri, each episode features interviews from key personalities within the Football NSW landscape. Stay up to date with all the latest news by following Football NSW on social media or visiting https://footballnsw.com.au/
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Inside the 18 is your source for all things Goalkeeping! Each week 99 World Cup Winner Saskia Webber & Comedian Michael Magid are joined by top guests from around the world. We recap the week's events, discuss new training techniques and have candid conversations with professional goalkeepers and goalkeeper coaches. The show is a must listen for the goalkeeping enthusiast! The show is the flagship podcast of the Union GK Community App. A platform for parents and youth gk's to improve their s ...
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Welcome to the Official Manchester City Podcast, the ultimate insider's view of life at the Etihad Stadium and City Football Academy. Join your hosts George Kelsey, Nedum Onuoha, Sam Cox, Liam Loftus and Paul Dickov along with a rotating cast of players, legends, coaches, managers, and celebrity fans, as they get under the skin of the only football team to come from Manchester. Get exclusive insights, match reactions, behind-the-scenes stories, and in-depth interviews with those who know the ...
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🎙️ Welcome to The Coaches Network Podcast — your go-to destination for expert insight, real conversations, and practical strategies to elevate your coaching game. Hosted by CoachYas, a leading voice in coach and athlete development, each episode brings you powerful interviews and rich discussions with some of the biggest names in sport — from Shaquille O’Neal and Jack Wilshere to Sol Campbell and beyond. Tune in every Friday for exclusive stories, lessons learned, and actionable takeaways th ...
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Sam Cox and Liam Loftus are joined by Marcus Bettinelli for a deep dive into the life and career of the City goalkeeper. Marcus reflects on his route into football, being coached by his dad Vic, his memorable years at Fulham including that unforgettable promotion win at Wembley and his move to Chelsea, where he adapted to life as a third-choice kee…
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#266: The Heart Of Service: a Blueprint For Human-Centric Ai In Customer Service
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29:04This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethics, and tools leaders can use. Good for CX leaders, managers, and practitioners. About Nick Glimsdahl Nick Glimsdahl is a trusted advisor to customer s…
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From The Studio | Man City 3-0 Liverpool | Full Time Reaction
21:39
21:39
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21:39Reaction at full-time as Man City beat Liverpool 3-0 through goals from Erling Haaland, Nico Gonzalez and Jeremy Doku!Cel Spellman is joined by Shaun Wright-Phillips and Paul Dickov for the latest instalment in the epic recent rivalry. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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From The Studio | Man City 4-1 Dortmund | Full-Time with Steph Houghton and Shaun Goater
24:08
24:08
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24:08Full-time reaction from the studio as Manchester City cruise to a 4-1 win over Borussia Dortmund. Steph Houghton and Shaun Goater discuss goals from Erling Haaland, Phil Foden and Rayan Cherki, as City climb to fourth in the Champions League league phase. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Futsal Coach Development with José Mendez (Pulpis) - Coaching Conference Extra Time Series
27:53
27:53
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27:53The latest episode of the Football NSW Community Podcast features an interview with José Mendez, known as Pulpis, keynote speaker from the 2025 Futsal Coaching Conference. Pulpis is the former head coach of the Thailand, Vietnam and Uzbekistan national men’s futsal teams, and is the current head coach at Shenzhen Nanling Futsal. Football NSW Coach …
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How do Goalkeepers use their IDP to create effective offseason plan? The TKI Podcast
28:17
28:17
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28:17The TKI Crew keeps their Fall Season Rolling Along w/ another smash episode! On Today's Pod TKI's Tori Corsaro & Former USWNT GK Jill Loyden discuss IDP's and why they are so important. Great listen for young coaches, players and parents! Share your feedback! Send your comments or questions - [email protected] Video Link -https://www.the…
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City Stories Extended | The Best Goalkeeping Performance in History?
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23:58This is an extended cut of Joe Hart's interview for Episode 3 of City Stories. You can watch the full feature featuring reflections from Gundogan, commentator Ally Mann, Stephan Ortega Moreno and Oscar Bobb on City+ now. Joe Hart has rightly gone down as a modern great for Manchester City, making 348 appearances across a memorable 12-year stay. But…
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#265: Winning Leadership Buy-In: Aligning CX with Business Goals
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25:03Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive …
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From The Studio | Man City 3-1 Bournemouth | Full-Time with EsteemedKompany and mcfc_lads
17:26
17:26
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17:26Erling Haaland's 97th and 98th Premier League goals plus Nico O'Reilly's first of the season gave City a 3-1 win at the Etihad, sending the Blues up to second in the Premier League table. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy Man City
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🎙 Episode 371 – Sara Hilton | Rethinking Coach Education, Mentorship & The Future of Learning
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1:04:54In this episode, Coach Yas sits down with Sara Hilton, Senior Lecturer in Football & Coaching Science at Wrexham University, FAW Coach Educator, and UEFA A Licence Coach. Drawing from her journey as a former international footballer turned coach developer, Sara offers an honest and insightful take on the realities of coach education, the importance…
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How do you become a Professional Goalkeeper Coach? w/ Tampa Bay Sun's Tristin Stuteville - The TKI Podcast
31:37
31:37
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31:37The TKI Crew keeps their Fall Season Rolling Along w/ another smash episode! On Today's Pod TKI's Tori Corsaro is joined by Tampa Bay Sun's GK Coach Tristin Stuteville. The two of them discuss how college goalkeeper coaches can break into the professional game. Great listen for young coaches, players and parents! Share your feedback! Send your comm…
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From The Studio | Villa 1-0 Man City | Full-Time with Joleon Lescott and Christopher Samba
13:06
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13:06Reaction at full-time as Matty Cash gives Aston Villa a 1-0 win over Man City. Join Natalie Pike, Joleon Lescott and Christopher Samba as they offer their insight on how it all unfolded. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy Man City
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#264: B2B or B2C: Time to Level Up in CX with Ben Phillips
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28:14Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares practical training ideas: translate leadership strategy into frontline actions and use short, authentic formats like podcasts. About Ben Phillips Ben is…
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Jonathan Craig on Graft, Pressure and the Gloves
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1:14:43Send us a text Jonathan Craig’s story is about sacrifice, graft, and never waiting for luck to knock. In this episode of the Catching Up Podcast, Jonathan shares how he built his own opportunities through relentless hard work and a refusal to quit on his dream. From coaching women’s football to travelling the world, Jonathan opens up about the ups …
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From The Studio | Villareal 0-2 Man City | Full-Time with Scott Carson and Nedum Onuoha
19:14
19:14
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19:14Reaction at full-time as Erling Haaland and Bernardo Silva goals give City a 2-0 win at Villarreal. Scott Carson and Nedum Onuoha break down the game, looking at goals, assists and another Donnarumma clean sheet, before moving onto City's next game against Aston Villa. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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How can college goalkeepers seamlessly transition to PRO PT2 w/ Maddie Prohaska
25:51
25:51
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25:51The TKI Crew keeps their Fall Season Rolling Along w/ another smash episode! On Today's Pod TKI's Tori Corsaro and Former USWNT GK Jill Loyden is joined by Maddie Prohaska. The three of them continue the discussion on how college goalkeepers can make a seamless transition from the college to pro game. Great listen for young coaches, players and par…
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Our recent signing makes her debut on the podcast, as she sits down with hosts George Kelsey and Sam Cox. The midfielder joined the Club from Manchester United having helped England to glory at the European Championship in the summer. She discusses her favourite midfielders including the Spain and Barcelona legend Andres Iniesta and our very own Yu…
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#263: People, Platforms, and the Truth About CX
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33:53In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen. Discover the science behind brand love, the strategies top companies use …
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From The Studio | Man City 2-0 Everton | Full-Time with Joleon Lescott
16:43
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16:43Cel is joined by City legend Joleon Lescott for full-time as Erling Haaland's double gives City a 2-0 win over Everton. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy Man City
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From the Studio | Nedum meets Lemn Sissay | Black History Month
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15:08Former City player Nedum Onuoha met Lemn Sissay OBE to discuss his poem commissioned by Manchester City to celebrate Black History Month. The award-winning writer penned The Stadium Speaks, a special work to celebrate the influential black figures who have helped shape our Club. An internationally acclaimed poet, who was also the Chancellor of Manc…
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How Can Goalkeepers Make A Seamless Transition From College To Pro? : The TKI Podcast w/ NC Courage GK Katie Cappelletti
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27:01The TKI Crew keeps their Fall Season Rolling Along w/ another smash episode! On Today's Pod TKI's Tori Corsaro is joined by NC Courage GK Katie Cappelletti. The two of them discuss how college goalkeepers can make a seamless transition from the college to pro game. Great listen for young coaches, players and parents! Share your feedback! Send your …
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#262: Retail Reinvented: People, Platforms, and the Truth About CX with Melissa Moore
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28:17
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28:17Melissa Moore shares real retail stories, training tips, and practical views on customer centricity, employee experience, AI, and TikTok shop. Listeners get honest lessons on execution, people-first leadership, and building consistent retail experiences across channels. About Melissa Moore Melissa Moore is an award-winning Retail Consultant and Edu…
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Did College Soccer Value Goalkeeping in the 20th century? Notre Dame Hall of Famer Jennifer Grissinger-Renola- Gloves Off w/ Bill Reno!
51:38
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51:38Bill Reno is back with a new season of "Gloves Off" where he takes an unfiltered look at the game with candid conversations w/ former GK's. This week Bill is joined by Former Notre Dame Hall of Fame GK Jennifer Grissinger - Renola. The Two discuss her college career, and the how those lessons lead to her sales and marketing work for the next genera…
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From The Studio | Fabian Delph on his City Career
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35:25Former City midfielder Fabian Delph sits down to reflect on his unforgettable years at Manchester City, from adapting to Pep Guardiola’s methods and lifting multiple trophies, to the bond he built with teammates in a special dressing room. Delph opens up about the mentality that drove that era of success, and why Bernardo Silva is a perfect captain…
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How Can Goalkeepers Become Well Rounded? Tips & Tricks : The TKI Podcast
36:00
36:00
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36:00By Bleav + Inside the 18 GK Media
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His second appearance on the podcast, the full-back joins presenter Liam Loftus to chat about his growth on the pitch and life off it. The pair begin by discussing the improvements in the team this season and City’s ambitions moving forward. Lewis also made his 100th appearance for the Club in a Premier League win over Burnley in September, which h…
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#261: Fans Favorite: Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
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33:30In this episode, Greg sits down with Michael Lewrick, bestselling author and design thinking expert, to unravel how the mindset of design thinking—beyond just tools—can spark innovation, drive transformation, and elevate business performance. Michael dives into real-world cases, shares his "50 tools" framework, explores how to measure innovation us…
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From The Studio | Brentford 0-1 Man City | Ben Mee and Paul Dickov Reactions
16:10
16:10
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16:10Natalie Pike is joined by Ben Mee and Paul Dickov as Man City travel to Brentford in the Premier League!Erling Haaland's ninth minute strike has given City a 1-0 all three points as Pep Guardiola became the quickest manager to achieve 250 Premier League wins! Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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From the Studio | AS Monaco 2-2 Man City | Fabian Delph and Michael Brown Reactions
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22:08
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22:08The full-time whistle has blown in Monaco and we’re straight into reaction. Liam Loftus is joined by Fabian Delph and Michael Brown to break down a dramatic Champions League clash. Erling Haaland’s double earned City a valuable point in the principality and we’ve got all the key talking points, right here. Learn more about your ad choices. Visit po…
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What was goalkeeping like in Early 80's United States? Gloves Off w/ Bill Reno
1:14:03
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1:14:03Bill Reno is back with a new season of "Gloves Off" where he takes an unfiltered look at the game with candid conversations w/ former GK's. This week Bill is joined by Joan Schokow (4X All American) to discuss how goalkeeping was handled in the Early 80's. Send your comments or questions - [email protected] Video Link -https://www.theuni…
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How Can Goalkeepers Develop Their Presence? The TKI Podcast
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28:11
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28:11The TKI Crew is back after their Summer Hiatus with big news and a big POD as Season 9 gets underway! On Today's Pod Former USWNT GK & Current NWSL Analyst Jill Loyden and Strength & Conditioning Guru Tori Corsaro discuss some simple ways that Goalkeepers can develop their presence! Great listen for young coaches, players and parents! Share your fe…
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#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success
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29:44
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29:44Annette Franz discusses her book on employee experience and emphasizes the connection between employee understanding and business success. She provides insights on culture, listening, and empathy as vital components for creating a positive workplace environment. About Annette Franz Annette Franz is a globally recognized thought leader, author, and …
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TKI Is Back! What are 3 Tangible ways Goalkeepers can get BETTER ASAP?!
41:09
41:09
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41:09The TKI Crew is back after their Summer Hiatus with big news and a big POD as Season 9 gets underway! On Today's Pod Former USWNT GK & Current NWSL Analyst Jill Loyden and Strength & Conditioning Guru Tori Corsaro discuss 3 Tangible ways young goalkeepers can get BETTER ASAP! Great listen for young coaches, players and parents! Share your feedback!…
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The BIG 25/26 Women's Season Preview
1:06:05
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1:06:05The new season is here, and so is our full preview of Manchester City Women’s 2025/26 campaign. George, Sam and Liam break down all the key transfers, Andreé Jeglertz’s arrival as manager, the WSL rebrand, rising stars, and what City can achieve this year across league and cup competitions. From tactical insights to squad predictions it’s everythin…
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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James
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38:56Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…
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Iain Longstaff: What It Really Takes to Be a Keeper
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27:49
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27:49Send us a text What does it really take to be a goalkeeper? In this episode of Catching Up, we sit down with Iain Longstaff – a coach who has lived and breathed the highs, lows, and lessons of life between the posts. Iain shares his journey from watching his dad inspire him to take up goalkeeping, through the heartbreak of early setbacks, to becomi…
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Scotland international Cumings joined journalists George Kelsey and Sam Cox for Episode 65 of the Official Man City Podcast. The 26-year-old talks us through her career so far, including an impressive spell at Charlton Athletic where she went on a long clean sheet run between the posts with the Addicks. She also talks about Damallsvenskan success a…
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#258: Building the Future: AI, Avatars and the Power of Community
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29:08This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a vision…
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Catching up | Goalkeeper Coaching Podcast Trailer
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1:05Send us a text Welcome to Catching Up – the podcast by EVOGK, where we dive into the world between the posts. I’m Paul Banks, and in every episode I’ll be sitting down with some of the biggest names in goalkeeping – from legendary coaches like Eric Steele, to professional keepers at the top of their game. We’ll uncover the stories behind their jour…
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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People's Revolution: Antonio Grasso
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33:09Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…
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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern
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30:10Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…
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Fresh from his dream debut, Tijjani Reijnders joins us to talk goals, brotherly competition, supermarkets and life at Manchester City. The Dutch midfielder sits down with Sam and Liam to reflect on an unforgettable first game, his childhood and journey from the Netherlands to the Etihad, working under Pep Guardiola and settling into life in Manches…
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#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
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35:03We deep dive into the interplay between artificial intelligence (AI) and human interaction in B2B sales environments. Our discussion traversed through the significance of forward-thinking, the essence of understanding customer needs, and the pivotal role of differentiation in today's competitive market. We unravel the nuances of fostering meaningfu…
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We sit down with one of our new signings Jade Rose for a wide-ranging chat as she settles into life at City. From her footballing roots in Canada to the moment she signed for the club, Jade opens up about the journey so far and what’s to come, even a little mishap with some rose petals and a certain podcast host... She talks choosing City, adapting…
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#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio
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32:07How do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It's a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation …
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We're so back. George and Sam are joined by City legend Nedum Onuoha to look ahead to the new season, fresh signings, title ambitions, promoted teams and who’s primed for a breakout year. Expect sharp insight, proper laughs, and all the excitement as the Premier League returns. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein
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30:43In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …
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#252: It's Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen
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21:07In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…
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We're (Almost) Back! New Season, New Stories
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0:49After a short summer break, we’re nearly ready to return and we've got plenty in store. From season previews for the men’s and women’s teams, to insights on new signings and appearances from City legends, it’s all just around the corner. Hit follow and get ready for a new wave of football stories from inside the heart of the club. Learn more about …
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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA
29:41
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29:41Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and …
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