The Gigging Gurus Podcast is your ultimate guide to navigating the dynamic and mysterious world of music freelancing. Join us as we delve into the experiences and insights of successful musicians who have taken unconventional paths to their success. Each episode promises engaging conversations, actionable advice, and inspiring stories that will motivate and empower you! Episode 3 will drop on Tuesday, April 22, 2025 with special guests Christina Giacona and Patrick Conlon. The Gigging Gurus ...
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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In every episode we break down the latest live gigs we’ve experienced. Tune in and relive the music with us! Sharing the vibes from Naarm/Melbourne.
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The Cultured Guitarist is dedicated to exploring the cultural zeitgeist surrounding the instrument that has been the most moving instrument of the last 100 years. Join us for the ongoing conversation of what it is to be a guitarist. We tackle everything from new gear, old gear, songwriting, playing, gigging, practicing, collecting, modding, building, etc. If it’s related to the guitar, we’re gonna explore it. With a lot of humour and some stellar guests, Al & Kasper tackle the topics in the ...
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They make it look so easy, but we know better than that. The Growth Effect is a new podcast that delves into what it’s really like to launch and scale a business. Join host and Toronto-based founder Sarah Stockdale as she speaks to the leaders of some of Canada’s top growing companies to learn how they did it.
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Episode 3 with special guest Christina Giacona and Patrick Conlon
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1:07:49Send us a text Christina Giacona is a multifaceted artist and educator. As the co-founder, producer, conductor, artistic director, and score supervisor for Onyx Lane, she brings a wealth of experience and creativity to every project. Christina is also a Lecturer on Native American, World and Popular Music and an affiliate faculty member for the Fil…
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Episode 2 with special guest Scott Tixier
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1:20:41Send us a text The Gigging Gurus Podcast - Episode 2: Scott Tixier Scott Tixier is a multifaceted artist known for his exceptional skills as a jazz violinist, educator, and composer. Born in France, Scott began his musical journey at a young age and has since become a prominent figure in the international jazz scene. He has performed and collaborat…
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Send us a text Welcome to the debut episode of 'The Gigging Gurus' podcast! I’m your host, Buffi Jacobs, and I’m thrilled to have you join us as we kick off our journey into the dynamic and mysterious world of music freelancing. In this episode, we are honored to have Timothy Loo, a multifaceted musician and entrepreneur based in Los Angeles. Timot…
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The Gigging Gurus Episode 1 Trailer - This Month's special guest is Timothy Loo
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0:53Send us a text The Gigging Gurus Episode 1 Trailer - This month's special guest is Timothy Loo. Timothy Loo is cello soloist, chamber musician, freelancer, music contractor AND a co-owner of Sabron payroll company. Music - "Constellation Chamber" written by Nick Earl and performed by Anaphase. Episode 1 - Produced by Buffi Jacobs Podcast Mixed by B…
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2024 wrap up: including Nick Cave solo, Chemical Brothers, Floodlights, Playlunch, Teen Jesus, Cash Savage, Haiku Hands AND MORE
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49:02From fresh finds like Floodlights and Haiku Hands to faves like Cash Savage and Nick Cave. Epic tunes, failed stage dives, scandalous festivals, and plenty of bogan funk! Send us a text
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We review our recent experience at a Playlunch gig. This was a fun night full bogan funk, Y2K nostalgia and hornbags. Filmed Dec 7 at the Pier Hotel. Get the full experience in video format on YouTube. Send us a textBy Mandy and Andy
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Cash Savage and the Last Drinks in Frankston
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23:17Cash Savage and the Last Drinks played at Frankston Festival on 30 Nov 2024. We discuss band t-shirts and when to wear them, how it feels when artists get political, the enigmatic magic that makes a great live performance, and the value in supporting live local music. Send us a textBy Mandy and Andy
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We discuss our experience seeing the Australian punk rock band The Hard Ons and the iconic Hoodoo Gurus at the Forum for 40th anniversary of Stoneage Romeos. We delve into the legacy of these bands, the dynamics of the crowd, the nostalgia with their music, the impact of Australian bands on the international stage and the evolution of concert etiqu…
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The Presets, Midnight Juggernauts, Haiku Hands
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21:30
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21:30We discuss early 2000s electronica (The Presets), and crowd pleasing Midnight Juggernauts, and the new generation of dance pop (Haiku Hands). The Presets played at the Royal Botanical Gardens, Melbourne, on 15 Nov 2024. Supported by Midnight Juggernauts and Haiku Hands. Send us a textBy Mandy and Andy
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Cold Chisel with Tex Perkins and Birds of Tokyo
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27:09Reflecting on the legacy of Cold Chisel and Jimmy Barnes. Cold Chisels 50th anniversary tour at Mornington Racecourse on 10 Nov 2024. Supported by Tex Perkins and the Cruel Sea, and Bird of Tokyo. Send us a textBy Mandy and Andy
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Pearl Jam with Teen Jesus @ Marvel Stadium
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28:12Discussing what it's like to be so far back at the Pearl Jam stadium show. Also, we love Teen Jesus. Pearl Jam Dark Matter world tour at Marvel Stadium, Melbourne, 16 Nov. Supported by The Pixies and Teen Jesus and the Jean Teasers. Send us a textBy Mandy and Andy
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We’re back! After taking a break for a few months Kasper & Al sit down to chat about 6 strings, wood, and other ways to spend all of the money you have. Joining them on the endless quest for tone is good friend of the show, Eric Merrow to talk about strange guitar mods, Al’s new website and so much more. Hey, we wouldn’t bring anything but the best…
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#123 High Stocks & Headstocks with Woodbine Guitars
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1:09:04This week the best looking boys in guitar podcasting visit with someone local to them, the incredible Shea from Woodbine Guitars! Woodbine is a killer boutique custom outfit that does some of the most interesting hybrid axes out there, there’s a lot of influence from Gibson but a lot of straight up surprises await you here. They also run Woodrite G…
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The brief hiatus is over and it’s back talking about our two host’s favourite guitar; the Gibson SG! The boys had the chance thanks to a friend of the show (shoutout to Connor!) to borrow a 1963 SG Junior, so of course they were all over that! And of course that meant another excuse to break out Al & Kasper’s personal SG’s to humble brag about thos…
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#121 Swamp Thing with Swamp Witch Pedals
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1:18:45
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1:18:45Chris Nielubowicz describes himself as Florida Swamp Goblin but he’s also a tone wizard. Wether it’s the searing drive tones of the Silver Birch or the fuzzy goodness of the Rattle Bones he’s got unique sounds on tap. We had a blast talking with him and you’ll have a blast listening so get in there and enjoy our chat with the Swamp Witch! https://w…
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#120 Jazzing Things Up with Swope Guitars
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1:33:00Chris Swope has been a lot of things in the guitar industry, an apprentice, a master luthier, a salesman, a corporate management member and now the maker of the most innovative vibrato to hit the vintage leaning guitar market in years. I’m fact the Descendant Vibrato has taken off so much that he rarely makes guitars anymore. Hear the full story an…
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#119 Don’t ****** Swear with Cardinal Instruments
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1:23:11
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1:23:11Kasper & Al are joined by one of the coolest builders out there, Sam Evans from Cardinal Instruments. Sam is a very cool luthier hailing from Austen, Texas and since running one custom brand wasn’t enough for his side gig he loves a double life under the banner Old Redbird Guitars. It’s a blast of a chat and we can’t recommend it enough! Listen in!…
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#118 Maybe It’s Maybury with Maybury Guitars
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1:33:50We’re hopping back across the pond this week to chat with a luthier who’s account is one of our favourites to follow on Instagram, Maybury Guitars. Jason Snelling makes gorgeous and vivid guitars from his workshop/home in England and loves to experiment with colors, patina and even comic books. It makes sense when you listen in, so get listening! h…
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Customer Success Myth Buster – Separating Fake News from Reality
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28:41While the book(s) on Customer Success were already written years ago, embracing Customer Success is still a challenge for many CEO’s and CSL’s. In a sea of opinions, it is easy to follow those who tell you what you like to hear and call uncomfortable messages Fake News. Follow the lead of the Usain Bolt’s and Tom Brady’s in Customer Success and lea…
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About Vicki Brackett Recognized as a subject-matter operations expert on virtual/work-at-home environments and leadership development, Vicki Brackett has written for and been interviewed by Forbes, Fast Company, Fortune Magazine, CFO Magazine, CEOWorld, HR News, Woman Diversity, Training Magazine, ICMI, Contact Center Pipeline and a host of other p…
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#117 Strange Nomads with Templo Devices
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1:45:39This week the boys are visited form their old pal Scott Strange from Templo Devices. Scott makes a little of everything from effects pedals to guitars but what he’s really building his temple on is solutions. He’s building a premiere battery powered professional level amplifier that can runs for hours upon hours, as well as power your pedalboard. A…
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#116 Strat Hate & Sassy Mistresses with Mr Glyn’s Pickups
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1:41:06This week we get a visit from afar thanks to the absolutely delightful Glyn from Mr Glyn’s Pickups. He joins the boys from all the soy over in New Zealand to talk about pickups, wether a strat is a great guitar or a terrible one and so, so much more. It’s a ton of fun and we loved every minute of it. Enjoy! https://instagram.com/mrglynspickups?igsh…
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#115 Victoria Guitar Show Recap Pt 4: Wood to Works, Vigilant Guitars & Joi Guitars
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46:07Our final episode of the Victoria Guitar Show Recap Series see the boys chatting it up with Caleb Pennington from Wood to Works, a rad Canadian woodworking and luthiery supply brand that is a one stop shop for anything you might need to build guitars. And we had to have a sit down with the founders of the VGS, Trevor of Vigilant Guitars and Reuben …
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#114 Victoria Guitar Show Recap Pt 3: Funston Guitars & Michael Dunn Guitars
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33:45For this episode of the VGS Recap we wanted to share a couple of living legends in the guitar world. Bernard Funston has been building guitars for 20 years and has a reputation for beauty, elegance and tone. The boys talk about a crazy experience with him you won’t wanna miss! And our two hosts were beyond lucky to be able to sit down with Michael …
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#113 Victoria Guitar Show Recap Pt 2: McDiarmid Guitars And Capitol City Transistor & Valve
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32:38Next on the mic the boys sat down with McDiarmid Guitars who started as a father/son project and is now a blossoming custom shop. After that our two heroes are joined by a mad scientist of sorts, Capital City Transistor & Valve, making synths, gizmos, guitars amps, pedals and even doing repairs. Enjoy! https://instagram.com/mcdiarmid_guitars?igshid…
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#112 Victoria Guitar Show Recap Pt 1 : Otter Guitars and Harms Guitars
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25:16Here we go! The boy sat down at the Victoria Guitar Show with everyone they could to get interviews with some of the hottest luthiers you may or may not have heard of yet. Part 1 is Otter Guitars & Harms Guitars, both doing amazing work and very new to the industry, these talented makers are hungry to show the world what they’ve got. https://instag…
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This week the boys sit down to chat with Trevor from Vigilant Guitars and Reuben from Joi Guitars, the two organizers of the first annual Victoria Guitar show! They talk all about the efforts to create and organize a new guitar show, cover some of their builds and talk about some of what to expect at the show this weekend. That’s right, if you’re l…
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#110 Online Dating & Guitar Dealing
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1:32:54This week the boys sit down with their buddy Cam Janzen aka Slōwhei to talk a little about politics… just kidding! It’s guitar, duh! They get into custom guitars, throw some punches at Gibson, talk about Cam’s new ventures with Trent Guitars and Al once again manages to force Vertical Limit into the chat. In short it’s a sweet episode of chaos and …
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#109 Please Sir May I Have Some Moar
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1:50:38
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1:50:38More, More…. MOAR! This week we get to have on our good buddy Dan from Moar Guitars, again! Actually it might be more accurate to say that Al was the guest this week. Dan’s been on the show a few times and it’s always an absolute pleasure so we thought we’d do things a little differently, so Kasper detoured during a trip to Germany and he and Dan s…
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#108 Building Bridges with Leila from TunaTone Instruments
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1:15:28
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1:15:28At long last the boys get a second chance to sit down with Leila Sidi from TunaTone Instruments again! They chat about all kinds of things, new instruments, new hardware and cover what two years worth of change can mean for a custom luthier. It's a delightful chat with one of the kindest souls in luthiery, enjoy! https://instagram.com/tunatoneinst?…
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This week the guys decided to sit down and go through their picks for the greatest guitar of all time, the Gibson SG. The boys are joined by their good friend and fellow SG fanatic Eric Merrow who took a break from making the awesome demos for his YouTube channel to join in on the SG loving. Enjoy! https://instagram.com/ericmerrow?utm_medium=copy_l…
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#106 Feeling Grimm with Adam From Satellite Amps
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1:24:40Adam from Satellite Amps returns to regale us with more of his incredibly interesting tales! We talk about the end of his legal fight with Gibson Guitars, how many guitars is too many guitars, and how gear builders can help save the world. It’s an amazing chat with one of the coolest guys to ever grace the guitar industry. Enjoy! https://instagram.…
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#105 What’s Up Doc? Gallagher Guitars
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1:33:13
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1:33:13We’re going unplugged this week and sitting down with a legacy guitar brand from Tennessee, Gallagher Guitars and their owner David Mathis. Gallagher has a rich history of making acoustics and connecting with players across roots, blues, country and more. They closed for a couple years before David bought and resurrected the brand, here all about i…
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Things you will learn in this episode: Advantages of cloud contact centers How to track agent productivity. New innovations in contact center space. How AI can be integrated into the contact center space. How contact centers are moving towards conversations. Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.…
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Hear how a national non-profit organization nearly doubled their internal NPS employee satisfaction score by using proven tools and concepts to address and improve their agency's culture and by using technology to assist in employee engagement in a nearly 100% remote working environment. Short list of how we live our culture of KCAs (Key Cultural A…
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This week our good buddy Mike Rollinson from Onkel Amplification is back on the mic with Al & Kasper. The boys talk about Mike’s new workshop, his dozens of new ideas he’s working on, and why Dewalt batteries are the next big thing in guitar. It’s a killer chat with one of the most interesting and talented builders out there. Enjoy! https://instagr…
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#103 Barncasters & Birthdays with Sheldon of True North Pedals
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1:27:25
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1:27:25This week we finally got to sit down and have another visit with Sheldon Ens, the man behind True North Pedals and one of our closest friends of the show. Sheldon is one of Canada’s most respected drive pedal wizards and can boast high praise for his pedals from the likes of Robert Keeley, Brian Wampler and many more. He was lost on to early in our…
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#102 Parts Build Series Pt 3 Final Thoughts & Final Assembly ft. Vigilant Guitars & Partscaster Concierge
1:16:07
1:16:07
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1:16:07It’s the finale of the Parts Build Series and to end it with style the boys are joined by Gary from Partscaster Concierge & Trevor from Vigilant Guitars. They discuss everything from last minute problems to wrapping up wiring and so much more. Be sure to listen to Parts 1 & 2 if you haven’t yet, and enjoy! Parts Build Series Partners @partscasterco…
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#101 Launching Fuzz Free with Wonderful Audio Technology
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1:24:59
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1:24:59Al Perterson: We’re back! The boys waste no time getting down with Ralf Gottschalk and his brand new pedal company, Wonderful Audio Technology. Based in California Ralf has worked with other brands to develop a line of pedals and finally decided it was time to launch his own and whoa boy did he come out strong! The guys talk gear, what they got up …
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The Great Resignation: How we can leverage AI & Gig Workers
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40:27In This episode you will learn how the Great Resignation is effecting many companies around the world and what are some things we can do to ease the squeeze. Learn about new AI Technology Trends Learn about the importance of Gig Workers. Learn about working with Alex and Aarde to Level Up Your Customer Experience Technology Stack. And More. Episode…
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In this episode, you will learn how the Pandemic has significantly accelerated the movement from premises to cloud deployments for CX, as well as tactful strategies and approaches to migrating. * Enterprise Cloud Adoption * Embrace vs Stay the Path * Care is the New Sales * What the Cloud Delivers Today * And More You can reach Lance at: Lance.Frie…
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In this episode you will learn how to explain AI in simple business terms to your leadership; why this category of technology is so exciting and deserves all the attention it is getting right now; and why you and your leadership should stop "shopping for AI" solutions or saying "we already have an AI solution". You will learn smart questions to ask…
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#100th Episode Quiz Show Extravaganza!
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1:46:47It’s a special milestone for us! We hit our 100th episode and we wanted to celebrate by having a bit of fun. So we dialed up a couple pals to hold our biggest quiz show yet! Asher from Caulfield Cables dons the mantle of Quizmaster and delivers a competition to pit us against each other! We’re also joined in the ring by Benjamin Bond from Bond Guit…
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#99 Opening Closed Doors with Coloma Guitars
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1:16:06
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1:16:06Meredith Coloma is a very storied individual who took a very unique path to guitar building. From world stages to hit song making and highly unlikely apprenticeships you’ll be hard pressed to find someone more accomplished. She’s charming, funny and knows more about guitars than your two favourite goofy hosts ever could. It’s a really great chat so…
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#98 Building Bridges with Barry from Grez Guitars
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1:26:45
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1:26:45When you think of vintage guitars one of the most touted characteristics they have is the super old wood giving them magical tonal properties. Well Grez Guitars uses wood that’s a solid 30-40 years older than any 50’s single cut with an enormous price tag. Barry is also one of the nicest guys in guitar making, so listen in and get to know the uniqu…
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#97 The Food Was Better with Fox from Mallory Guitars
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1:28:52
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1:28:52Hailing from New Mexico Al & Kasper are joined by Fox Fletcher who’s pushing his guitars to redefine vintage soul with modern touches. From luthiery school to a working for Collings Guitars, Fox has honed his chops to become the new brand ready to make big waves in 6 strings. Enjoy our chat with this humble and delightful guy! https://instagram.com…
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#96 Parts Build Series Pt 2 Getting Together ft. Gary of Partscaster Concierge
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1:49:22
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1:49:22We’re back in the build series this week and it’s assembly day! We get into why you should double and triple check everything, being brave enough to take irreversible steps and what makes assembly go smoother. We’re joined by Gary from Partscaster Concierge who made the beautiful bodies for our two instruments to get his take on assembling your (an…
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#95 Picking Up On Pickups with Kris from PegCity Pickups
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1:25:41This week we get a visit from the Canadian prairies with Kris Remillard from PegCity Pickups. Fast making a name for himself as a passionate and skilled pickup winder, Kris is turning a passion into a business and making lemonade from lemons. He’s awesome and so is this episode! https://instagram.com/pegcitypickups?utm_medium=copy_link https://pegc…
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Mentorship: Understanding and developing the next generation of Customer Success Leaders
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23:53
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23:53In this podcast you’ll hear about motivations for up and coming CS leaders, the support, structure and touchpoints needed to help them develop and some of the projects that they can look to co-own as part of their development. You can reach Eddie on Linkedin Here: https://www.linkedin.com/in/eddie-christian/ Episode Sponsors www.supportlogic.io www…
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Reducing Turnaround Time To Train Agents With MicroLearning
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29:43
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29:43In this session you will learn ways to create micro learnings in order to train agents on a short program, new process, or a new line in a cost-effective manner and at the same time check for understanding. What is microlearning? How do you create microlearning courses? Is microlearning for everyone? You can reach Mark on Linkedin here: https://www…
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