A podcast by and for UX Design & Product Management Leaders. Your host Mark Baldino, Co-Founder of UX design consultancy Fuzzy Math, brings twenty+ years of experience in UX design and strategy into a series of conversations with people who lead UX design teams.
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UX Magazine presents the Invisible Machines podcast. Conversational AI is going everywhere. Join great conversations with experts in a podcast about AI agents, conversational AI and organizational artificial general intelligence (OAGI), covering the intersection of UX, business, technology and design. Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about the agentic approach to software and conversational AI, envisioned the moment we’re in with Ch ...
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Welcome to AI Uncovered, a podcast for technology enthusiasts that explores the intersection of generative AI, machine learning, and innovation across regulated industries. With the AI software market projected to reach $14 trillion by 2030, each episode features compelling conversations with an innovator exploring the impact of generative AI, LLMs, and other rapidly evolving technologies across their organization. Hosted by Executive VP of Product at Yseop, Tim Martin leads a global team an ...
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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Experiencing Data w/ Brian T. O’Neill (UX for AI Data Products, SAAS Analytics, Data Product Management)
Brian T. O’Neill from Designing for Analytics
Is the value of your enterprise analytics SAAS or AI product not obvious through it’s UI/UX? Got the data and ML models right...but user adoption of your dashboards and UI isn’t what you hoped it would be? While it is easier than ever to create AI and analytics solutions from a technology perspective, do you find as a founder or product leader that getting users to use and buyers to buy seems harder than it should be? If you lead an internal enterprise data team, have you heard that a ”data ...
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Welcome to "UXChange" the podcast where we (ex)change experiences! I am a firm believer that sharing is caring. As we UX professionals are all aspiring to change User Experiences for the better, I have put together this podcast to accelerate learning and improvement! In this podcast, I will:- Share learning experiences from myself and UX professionals- Answer most common questions- Read famous blogs- Interview UX Professionals- And much more!For more info, head over to ux-change.com
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Find out what it takes to start a career in software development, data analytics, data science, or UI/UX design from those who made the leap. Hear from musicians, veterans, single-moms, teachers, bartenders, postdocs, warehouse workers, and more - all graduates of Nashville Software School (NSS) - as they discuss their transition to tech and their capstone projects presented at Demo Day. Founded in 2012, NSS is a flourishing community of over one thousand alumni, active students, and a team ...
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UX AHEAD with Katya Boudjelloud | Immersive UX, UX for XR & AI Technologies
Katya Boudjelloud | UX / UI DESIGNER | IMMERSIVE DESIGN ADVOCATE
Hi, I’m Katya Boudjelloud, and welcome to UX AHEAD, a podcast about discovering what’s next in design and creating immersive experiences for UX Designers willing to take the leap into XR. If you’re curious about stepping into the world of immersive design but don’t know where to start, you’re not alone—and you’re in the right place. Whether it’s crafting animated, parallax-scrolling websites, designing AR lenses and apps, or exploring the potential of VR and XR, immersive design offers endle ...
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UX Wizards Podcast is for creatives of all levels who want to learn more about the paths that led them to UX. We interview designers, researchers, entrepreneurs, students, and design enthusiasts about their background, interests, and education (informal or otherwise!) Join us as we will explore their stories, passions, and any advice that they would like to share with other designers. Our show is produced by Keri F, Grace Lee, Chirag Ghube, James Naito and Nolan Stewart. New episodes on Frid ...
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Embark on a captivating exploration of Large Language Models (LLMs), prompt engineering, and generative AI with hosts Bradley Arsenault and Justin Macorin. With 25 years of combined machine learning and product engineering experience, they are delving deep into the world of LLMs to uncover best practices and stay at the forefront of AI innovation. Join them in shaping the future of technology and software development through their discoveries in LLMs and generative AI. Podcast website: https ...
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In this course we will explore the challenges presented when designing AI-powered services. In particular, we will take a look at Machine Learning (such as deep learning and generative adversarial networks), and how that can be used in human-centered design of digital services. This course is created for User Experience (UX) professionals, Service Designers, and Product Managers as a way to help take a human-centered approach to AI in their work. The course is also useful for developers and ...
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We all know content creation is a great way to bring in leads and sales - but it also takes time! AND... whether you are using Organic Social or Ads... content only works if it’s strategically leading to a conversion. In the Content Club Podcast we’ll bring you bit size tips that will help you to use Organic Social and Human Focused AI. You see that it’s possible to have the Confidence to create juicy Content that is set to bring in Conversations that lead to Conversions! And... because we k ...
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Pe canalul oficial de podcast-uri re7consulting, veți asculta producții audio originale realizate de specialiștii în marketing digital ai agenției de marketing re7consulting din București, România. Emisiunile audio acoperă întregul ecosistem de marketing digital, oferind o experiență de învățare completă celor interesați să aprofundeze lumea marketingului digital.
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This Anthro Life is the premiere go-to Anthropology Podcast that fuses human insights with cultural storytelling. We equip you with a deep understanding of the human experience to revolutionize your decision-making strategies and social impact. Head over to https://www.thisanthrolife.org to learn more. Spearheaded by acclaimed Anthropologist Dr. Adam Gamwell, This Anthro Life equips leaders, individuals, and organizations to shape a more compassionate future. We aim to broaden perspectives a ...
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Web3, the web of crypto and blockchains, is coming to the travel industry. In this podcast series Luca De Giglio, a travel and blockchain veteran, takes you in a slow paced and deep learning journey, which will give you great insights and understanding, allowing you to navigate the upcoming decade, catching the best opportunities and avoiding the worst pitfalls. Sponsor or donate via #NFT @ https://podcast.web3intravel.com
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AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
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57:25In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it's not. Andrei brings a refreshing dose of grounded perspective as the buzz around ‘agentic AI’ and generative everything reaches fever pitch. Instead of chasing trends or …
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168 - 10 Challenges Internal Data Teams May Face Building Their First Revenue-Generating Data Product
38:24
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38:24Today, I am going to share some of the biggest challenges internal enterprise data leaders may face when creating their first revenue-generating data product. If your team is thinking about directly monetizing a data product and bringing a piece of software to life as something customers actually pay for, this episode is for you. As a companion to …
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Product design sage Tim Wood returns to the podcast for a conversation about the deepening integrations between experience design and AI, including a dissection of the trending term “vibe coding.” Currently a design lead at Meta, Tim has hands-on experience leading AI-first design and this episode explores what that means on a tactical level. Havin…
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Scaling A Tech Career Through Life-long Learning | Stories From The Hackery
1:02:51
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1:02:51Life-long learning can open doors you never imagined. In this episode of Stories from the Hackery, we talk with Chris Miller, an NSS alumnus who pivoted into software development after studying jazz composition and bass performance in college and recently tackled a high-stakes project supporting one of the largest live-streaming events in the world…
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Beyond Faster Horses: Uncovering Customer Needs at Scale
37:11
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37:11Send us a text In this episode of UX Leadership by Design, Mark Baldino talks with Mauricio Steffen, Senior Director of Product Management at Ericsson, about the crucial role customer research and empathy play in successful product management. Mauricio shares his unique career path, transitioning from corrections officer to frontline support, then …
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AI on the rails: Arriva's journey into intelligent travel assistance
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48:01In this VUX World podcast episode with Kerry Phillipson, she reveals how Arriva Group transforms customer experience using cutting-edge AI technology. Learn how they're creating a virtual assistant that's not just another chatbot, but a smart, personable travel companion that understands your journey needs. Kerry shares with us how Arriva is drivin…
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167 - AI Product Management and Design: How Natalia Andreyeva and Team at Infor Nexus Create B2B Data Products that Customers Value
37:34
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37:34Today, I’m talking with Natalia Andreyeva from Infor about AI / ML product management and its application to supply chain software. Natalia is a Senior Director of Product Management for the Nexus AI / ML Solution Portfolio, and she walks us through what is new, and what is not, about designing AI capabilities in B2B software. We also got into why …
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Responsible AI, Real Results with Citizens Advice
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51:32In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson. We discover how a nonprofit organisation is revolutionising customer support through Caddy, an intelligent AI assistant that reduces average handle time by 50% while maintaining a rigorous ethical approach. Stuart shares the…
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Generative AI Levels the Playing Field for Neurodiverse Technologists | Stories From The Hackery
1:07:24
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1:07:24Generative AI Levels the Playing Field for Neurodiverse Technologists | Stories From The Hackery by Nashville Software SchoolBy Nashville Software School
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166 - Can UX Quality Metrics Increase Your Data Product's Business Value and Adoption?
26:12
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26:12Today I am going to try to answer a fundamental question: how should you actually measure user experience, especially with data products—and tie this to business value? It's easy to get lost in analytics and think we're seeing the whole picture, but I argue that this is far from the truth. Product leaders need to understand the subjective experienc…
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Oeystein Kjoersvik - Auditing AI: Quality, Compliance & the Role of GenAI in Pharma
32:51
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32:51We’re excited to welcome Oeystein Kjoersvik to AI Uncovered. Oeystein leads the Generative AI program within the Quality Assurance team at Merck, where he focuses on developing AI tools and applying a quality-first approach to ensure safe, effective use of AI in GxP-regulated environments. In this episode, Tim and Oeystein delve into the challenges…
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In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest. We explore how one of the UK’s biggest banks is building AI-driven customer journeys that are smarter, faster, and more efficient. From traditional NLU-based bots to cutting-edge R…
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Data-driven Future: AI, Engineering, and Continuous Learning | Stories From the Hackery
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50:30In this episode of Stories from the Hackery, John Wark, founder and CEO of Nashville Software School, talks with Charlie Apigian, a well-known figure in Nashville's tech community with a significant academic background. Charlie discusses his journey from academia to consulting, the importance of bridging the gap between education and real-world app…
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Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui
58:41
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58:41AI is changing how businesses talk to customers, but how do you move beyond the hype and make AI work for your business? In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results. Autodesk is leveraging AI to analyse calls, generate follow-u…
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Sell Before You Build for Faster Product-Market Fit
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40:02Send us a text In this episode of UX Leadership by Design, Mark Baldino sits down with David Hirschfeld, founder and CEO of Tekyz, about the Launch First methodology—a metrics-driven approach to de-risking product development and achieving product-market fit before building software. David shares insights from working with over 90 startups, highlig…
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165 - How to Accommodate Multiple User Types and Needs in B2B Analytics and AI Products When You Lack UX Resources
49:04
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49:04A challenge I frequently hear about from subscribers to my insights mailing list is how to design B2B data products for multiple user types with differing needs. From dashboards to custom apps and commercial analytics / AI products, data product teams often struggle to create a single solution that meets the diverse needs of technical and business …
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What is the explosion of AI solutions in the marketplace doing to pillars of experience design? On this Ask Us Anything episode of Invisible Machines, Robb and Josh respond to a question from Dr. Irina Wagner, listener who works as a generative AI UX researcher at a massive US healthcare company. The answer to her question has connections to Robb’s…
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Is AI enough? How businesses can stand out
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58:26In this episode, Panos Karagiannis, CEO of Moveo.AI, joins us to explore how AI has been reshaping business automation. Panos shares invaluable insights into what it takes to build production-ready AI agents, from scaling AI solutions across industries to navigating the complexities of enterprise adoption. We also dive deep into the real-world appl…
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Leveraging AI to Build a SaaS Application with Jordan Rosas | Stories From The Hackery
46:48
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46:48In this episode of Stories from the Hackery, we hear from Jordan Rosas, a graduate of Nashville Software School's Web Development Cohort 29. Jordan shares his journey from working at an Amazon warehouse to becoming a Software Engineer and building SocialWaive, a social media management application. Jordan shares insights into his career progression…
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Send us a text In today's episode, I shared my thoughts on AI from my dual perspective as a UX professional and admittedly picky user. Here's what we covered: 🧠 My UX Philosophy I'm that friend who gets frustrated when interfaces don't work as expected (yes, I might scream at my phone occasionally 😅) This pickiness led me naturally to UX My low pat…
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164 - The Hidden UX Taxes that AI and LLM Features Impose on B2B Customers Without Your Knowledge
45:25
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45:25Are you prepared for the hidden UX taxes that AI and LLM features might be imposing on your B2B customers—without your knowledge? Are you certain that your AI product or features are truly delivering value, or are there unseen taxes that are working against your users and your product / business? In this episode, I’m delving into some of UX challen…
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🎧 Step into the future of design with me, Katya Boudjelloud, as we explore how AI is transforming UX beyond traditional screens. In this episode of UX AHEAD, we’ll dive into the world of immersive, context-aware experiences — where interfaces blend seamlessly with physical spaces and users interact through voice, gestures, and even emotions. Imagin…
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Revolutionising AI usability with Jakob Nielsen
1:06:47
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1:06:47AI has made incredible strides, but is it truly user-friendly? In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change. As the founder of UX Tigers and a pioneer in usability with 41 years of experience, Nielsen has shaped the field with groundbreaking contributions, including …
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Should UX Research Even Be Done? | Sizing UX Research Efforts | Episode 1
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22:50Send us a text Check out the Youtube version for my slides: https://youtu.be/v3gBHYA1O_E Explore the critical first question in UX research: Should research even be done in the first place? In this first episode of Sizing UX Research Efforts, we walk through a structured approach to validate research needs. This episode covers: Key questions to ask…
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Philosophy Meets Product: Pragmatism, Internal Politics, and Product Ops
35:59
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35:59Send us a text In this episode of UX Leadership by Design, Mark Baldino sits down with Mike Nowak, Principal Product Manager at Deloitte Digital, to explore the philosophy and pragmatism behind product management. Mike shares his unconventional journey from theology and philosophy to product leadership, emphasizing the importance of humility, adapt…
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The 50/50 Rule with ex NASA Chief, Dan Goldin
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39:33As NASA’s longest-running Chief Administrator, Dan Goldin ushered in an era of “faster, better, cheaper” that prioritized safety while pushing the organization forward. He joins Robb and Josh to discuss his approach to innovation and kick some holes in fallacies like the iron triangle, which he calls “horsepuckey.” Goldin was at the helm of major p…
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AI agents: hype vs reality with Ronald Ashri, OpenDialog
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1:02:08This is an interview with Ronald Ashri, Co-Founder of OpenDialog. We discuss the evolving landscape of conversational AI. Ron shares how OpenDialog has progressed since our last conversation in 2021, highlighting the transformative impact of large language models and generative AI on the enterprise automation space. We dive into the nuances of defi…
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Emmanuel Walckenaer: AI’s Real-World Impact on Pharma & What’s Next in 2025
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23:56We’re thrilled to welcome Emmanuel Walckenaer, CEO of Yseop, back to AI Uncovered for a follow-up conversation on the rapid evolution of AI in biopharma. Since his last appearance, the industry has made significant strides in harnessing AI for regulatory submissions, clinical workflows, and medical writing—areas where Yseop is leading the charge in…
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163 - It’s Not a Math Problem: How to Quantify the Value of Your Enterprise Data Products or Your Data Product Management Function
41:41
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41:41I keep hearing data product, data strategy, and UX teams often struggle to quantify the value of their work. Whether it’s as a team as a whole or on a specific data product initiative, the underlying problem is the same – your contribution is indirect, so it’s harder to measure. Even worse, your stakeholders want to know if your work is creating an…
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Copyrightability and Generative AI - Ed Klaris, Round 2
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30:50Did the US Copyright office just declare that AI is the artist, not the tool? Does their new report raise more questions than it answers? Robb and Josh welcome back Ed Klaris, Managing Partner at Klaris Law and Columbia Law professor, for part two of their discussion on the office’s ongoing Copyright and Artificial Intelligence report, focusing on …
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Salzburg AG revolutionises customer service with generative AI, Sarah Haider
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55:29In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with AI. From the early days of NLU-based chatbots to embracing generative AI and retrieval-augmented generation technology, Sarah outlines the challenges and breakthroughs in enhancing Salzburg AG…
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162 - Beyond UI: Designing User Experiences for LLM and GenAI-Based Products
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42:07I’m doing things a bit differently for this episode of Experiencing Data. For the first time on the show, I’m hosting a panel discussion. I’m joined by Thomson Reuters’s Simon Landry, Sumo Logic’s Greg Nudelman, and Google’s Paz Perez to chat about how we design user experiences that improve people’s lives and create business impact when we expose …
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What Is Life? Round 2 with Blaise Agüera y Arcas
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52:07Blaise Agüera y Arcas, author and CTO of Technology & Society at Google, returns to the podcast to talk about his new work, What is Life?. This limited-edition, pocket-sized book is the first part of a larger print project with MIT Press and Antikythera titled What Is Intelligence?. What is Life? draws fascinating parallels between the life-buildin…
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Send us a text - This episode dives into the essentials of setting goals and measuring success in UX. - We’ll explore the HEART framework by Google and discuss how to make UX automatic for everyone. - Learn how to define your vision & mission to drive meaningful change in user experiences. Subscribe on YouTube Check the Instagram 💬 Help improve the…
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You won't believe how Rasa is revolutionising Conversational AI
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53:18From the rise of ChatGPT to the death of intent classification, Alan shares insights into how modern AI systems, like Rasa's CALM approach, are reshaping enterprise workflows and user experiences. Alan shares how Rasa's innovative platform integrates large language models with structured business logic, and is able to deliver robust, reliable, and …
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Proactive UX Design – Anticipating User Needs in the Digital Age
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9:01Here's a description for the episode: In this episode of UX AHEAD, Katya Boudjelloud explores the transformative power of Proactive UX Design (PX). Learn how this forward-thinking approach leverages AI and machine learning to predict user needs, personalize experiences, and create seamless digital journeys. From real-world examples to the benefits …
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Are you a parent navigating the overwhelming world of modern motherhood and parenting myths? In this episode of This Anthro Life, host Adam Gamwell speaks with Nancy Reddy, author of The Good Mother Myth, to explore the cultural narratives shaping our ideas about motherhood, parenting, and family life. Nancy dives into the history and science behin…
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Building a Culture of Innovation: A Guide for Leaders
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38:22Send us a text In this episode of UX Leadership by Design, Mark Baldino talks with Dave Seligsohn, founder of A2O Consulting, about creating a culture of innovation and driving business growth. Drawing from his rich background in education and leadership, Dave shares insights into the challenges small businesses face, such as breaking revenue ceili…
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Send us a text - Excited to kick off a new series on research strategy - I'm diving deep into strategy: crafting visions, setting missions, and creating actionable plans. - Research strategy isn't just for UX—it applies to startups, personal goals, and more! - Vision vs. Mission: understand the 'what', 'why', and 'how' of your future plans. - Disco…
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2 Techniques to Generate Game-Changing Product Insights
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36:09Send us a text - In today's episode, we're diving into a hot topic from my mentoring sessions: generating impactful user insights. - Insights are key to understanding user behavior and iterating on products effectively. But how do we get them right? - What insights are and how they differ from data and findings. - The process of crafting great insi…
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161 - Designing and Selling Enterprise AI Products [Worth Paying For]
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34:00With GenAI and LLMs comes great potential to delight and damage customer relationships—both during the sale, and in the UI/UX. However, are B2B AI product teams actually producing real outcomes, on the business side and the UX side, such that customers find these products easy to buy, trustworthy and indispensable? What is changing with customer pr…
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How to leverage agents in Web3 in Travel: The Eliza Framework
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52:51In this episode we get more concrete on agents in Web3 in Travel. We analyse the Eliza Framework and its open source plugins. Do not miss it if you build on Web3 in Travel. https://github.com/elizaOS/eliza
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