Best English for Customer Service Podcast Podcasts (2025)

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How to Stay Out of the Weeds 26:25

Play Pause

4d ago26:25

26:25

If you’ve ever been slammed on a busy shift, you know what it feels like to be “in the weeds.” In this server training, you’ll learn exactly why we get into the weeds and a simple system to stay organized, prioritize constantly, control timing, and recover fast during a rush. Perfect for new servers and veterans who want smoother shifts, higher tip…

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What’s In My Apron After 30 Years on the Floor 22:24

11d ago22:24

22:24

What’s In My Apron: 30-Year Server’s Must-Haves. After three decades on the floor, these are the tools I never work a shift without. In this video, I break down every item I carry, why it matters, and how it saves time, tips, and sanity during a busy service. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://a…

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Your Phone Is FILTHIER Than You Think What GERMS Are Hiding On It? 10:32

17d ago10:32

10:32

Are you handing strangers your “toilet phone”? In this episode of The Modern Waiter Podcast, Veteran restaurant servers discuss how Your Phone Is 10x Dirtier Than a Toilet. Your cell phone has germs you can’t see and we tell you how to clean them. Over 30 years in the service industry has made me aware of the drawbacks from working with the public.…

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Does soaking your silverware in a glass of hot water really work? 10:11

24d ago10:11

10:11

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Is Red lobster back from the dead? 15:32

1M ago15:32

15:32

As longtime servers in the restaurant industry, we've watched Red Lobster go through quite the journey, from being America's go-to middle-class seafood celebration spot to dealing with pandemic struggles, that whole unlimited shrimp disaster, bankruptcy, and now a complete rebrand under new CEO Damola Adamolekun . Follow Me On: Instagram https://ww…

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Confusing English Words in Restaurants! 7:21

2M ago7:21

7:21

Have you ever looked at a menu and thought, "Wait, what does that mean?" Do you know the difference between flammable and inflammable? In this podcast episode, we're breaking down the most confusing words in English that are found in food labels and restaurant menus. We are covering common words that don't always mean what you think they do. From s…

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Top 10 National Breakfast Restaurants 18:38

2M ago18:38

18:38

In this podcast, we are ranking the top 10 national breakfast food chain restaurants. Service, nostalgia, and number of locations are among some of the metrics used in our rankings. You may love a classic diner, or you were looking for a new restaurant that serves breakfast. See why these restaurants have earned their spot on our list. Listen as we…

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The Weirdest Requests I've Ever Gotten from Customers 15:20

2M ago15:20

15:20

You won’t believe the bizarre things customers ask for. From splitting a check six ways for four people to someone pulling a baked potato out of her purse. We’ve seen it all. In this episode of The Modern Waiter Podcast, we’re sharing the absolute weirdest, funniest, and most confusing requests we’ve ever gotten from restaurant guests. Ever been as…

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Restaurants Are LYING To You About Homemade Food! 13:35

2M ago13:35

13:35

Many restaurants claim their dishes are homemade, but that’s not always the case. We are uncovering the truth behind one of the biggest lies in the restaurant industry: "homemade" food. Homemade pasta may mean pasta made by a local purveyor. Are you being duped by your favorite restaurant? Join the Conversation Got your own story? Email us at themo…

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10 Things People Steaal From Restaurants 17:44

3M ago17:44

17:44

People steal from Restaurants and call it a "Souvenir" and add it to their "Collection". In todays podcast episode, long time career waiters countdown down the Top 10 Craziest Things People Have Stolen from Restaurants. Silverware and ramekins to liquor bottles and even wall décor, we’ve seen it all, and done it all. Follow Me On Social Media: Inst…

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AI for Creative Entrepreneurs: Tools for Podcasters and Content Creators 15:58

3M ago15:58

15:58

Ready to streamline your creative process without losing your unique voice? This final episode in our AI series explores how content creators and podcasters can leverage AI tools to enhance production quality and efficiency. Host Nury Torres Dumani shares insights from working with diverse creators at PulsePoint Media Atelier, including success sto…

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Think Twice Before You’re Rude to Restaurant Staff 15:30

3M ago15:30

15:30

Long time waiters tell stories of what really goes down when customers treat waitstaff poorly. We endure threats and poor treatment. Sometime we forget that there are people in the waiter uniform and that they are handling your food. This podcast episode reveals why being kind isn't just polite, it’s smart. Follow Me On: Instagram https://www.insta…

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How to Order Wine Like a Pro 21:18

3M ago21:18

21:18

Ordering wine at a restaurant doesn’t have to be intimidating. In this podcast episode Danny and I, waiters of over 50 years combined give you a simple guideline to ordering wine at any style restaurant. We will walk you through everything you need to know; decoding the wine list, how to confidently talk to a sommelier, what to do during the taste …

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Bilingual Business: AI Translation and Cultural Insights for Global Growth 18:12

3M ago18:12

18:12

Ready to expand your business reach across language barriers? This episode explores how AI translation tools can help you effectively communicate with multilingual audiences while maintaining cultural authenticity. Host Nury Torres Dumani shares how PulsePoint Media Atelier's bilingual approach has opened doors to diverse communities throughout Con…

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Financial Intelligence: AI Tools for Business Planning Without a Finance Degree 16:16

3M ago16:16

16:16

Struggling with financial forecasting and expense management? This episode reveals how AI tools can transform your business planning process without requiring accounting expertise. Host Nury Torres Dumani shares her journey from manual spreadsheet tracking to AI-powered financial insights that helped PulsePoint Media Atelier reach its target. Disco…

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Find Out How Much Strippers Make. 16:44

3M ago16:44

16:44

Ever wondered how much strippers really make in a night? From dancers at high-end gentlemen's clubs to those working at seedy strip joints, we're lifting the lid on the shocking truth about strippers' nightly earnings. We watch exotic dancers count their money and provide a bit of context to their success in their profession. Follow Me On: Instagra…

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Customer Service Transformation Through AI: Automate Support Without Losing the Human Touch 15:41

4M ago15:41

15:41

Want to provide 24/7 customer support without hiring a full team? This episode explores how AI is revolutionizing customer service for small businesses. Host Nury Torres Dumani shares how PulsePoint Media Atelier transformed their client communication using AI-powered systems that handle routine inquiries while preserving the personal touch that bu…

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Top 10 BEST Handheld Foods 16:07

4M ago16:07

16:07

What’s the greatest handheld food of all time? In this podcast episode we rank the most iconic grab-and-go bites. Find out if we missed any of your favorites. 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ https://www.tiktok.com/@themodernwaiter 👉More Info https: ▶️//www.themodernwaiter.com/ S…

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Inside a Restaurant Shift 25:14

4M ago25:14

25:14

Ever wondered what really happens during a restaurant shift? From pre-shift setup to the dinner rush and closing chaos, this behind-the-scenes look will change how you see restaurant workers forever. Follow Me On Social Media: Instagram https://www.instagram.com/themodernwaiterpodcast/ TikTok https://www.tiktok.com/@themodernwaiter More Info https:…

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The Most Commonly Mispronounced Words on Menus 9:27

4M ago9:27

9:27

We have all gone to a restaurant and confidently placed our order. We have heard these items many times before, however you may be mispronouncing these common words. Many items in the culinary world are borrowed from other countries that often speak a different language. We are here to boost your confidence and correct these common mistakes so you …

1
Dining Etiquette Rules 18:57

4M ago18:57

18:57

Seasoned restaurant waiters reveal the dining mistakes and teach you how to dine like a boss. Where to place your napkin to how to signal you’re done with your meal. 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ https://www.tiktok.com/@themodernwaiter 👉More Info https: ▶️//www.themodernwaiter…

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The Real Story Behind Service Industry Pay Revealed 14:11

4M ago14:11

14:11

Do you know where your tip money goes? This podcast dives into how service industry workers get paid, focusing on how much of their pay comes from tips. We'll explore the ins and outs of sharing tips to support staff and what happens to the money before it ends up in the server's pocket, so you can better understand restaurant operations. 🌐Follow M…

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Content Creation Revolution: AI Tools for Marketing That Actually Work 15:19

4M ago15:19

15:19

Struggling to maintain a consistent content calendar while running your business? This episode reveals how AI tools can revolutionize your marketing content creation process. Host Nury Torres Dumani shares her personal experience of how AI transformed PulsePoint Media Atelier's content strategy from overwhelming to effortless. Learn how to create a…

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🎙️🎧 Podcast 32 | Listening to Amazon Customer Service Calls and Roleplay Practice Part 2 23:44

4M ago23:44

23:44

🎙️🎧 Podcast 32 | Listening to Amazon Customer Service Calls and Roleplay Practice Part 2 Do you need to level up your English for a Call Center? 👂In this episode, listen into our latest episode where our call center coach breaks down listening to Amazon Customer Service calls in a full class. • Practice Roleplaying Empathy, Assurance of Help, and C…

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🎙️🎧 Podcast 31 | Listening to Amazon Customer Service Calls and Vocabulary for Retail Part 1 46:23

4M ago46:23

46:23

🎙️🎧 Podcast 31 | Listening to Amazon Customer Service Calls and Vocabulary for Retail Part 1 👂In this episode, listen into our latest episode where our call center coach breaks down listening to Amazon Customer Service calls in a full class. • Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive …

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AI For The Non-Technical Business Owner 14:56

5M ago14:56

14:56

Feeling overwhelmed by AI but know your business needs it? This episode breaks down artificial intelligence into practical, actionable steps for small business owners. Host Nury Torres Dumani shares her personal journey from being buried in administrative tasks as a real estate agent to leveraging AI tools that transformed her workflow at PulsePoin…

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How to Upsell Like a Pro 23:09

5M ago23:09

23:09

We break down how to master the art of upselling without being pushy. From wine and appetizers to desserts and after-dinner drinks, we give you actionable strategies, key phrases, and expert advice to enhance the guest experience and your income. 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ …

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No Taxes on Tips? 10:17

5M ago10:17

10:17

The ‘No Tax on Tips Act’ (H.R. 482) is making headlines! In this episode, we break down the proposed bill that could eliminate income taxes on tips for restaurant servers, bartenders, and beauty service workers. If passed, tips up to $25,000 per year would be tax-free, helping countless workers in traditionally tipped industries. See Privacy Policy…

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The DoorDash Power Play: Deliveroo + SevenRooms 8:23

5M ago8:23

8:23

DoorDash just dropped a whopping $5 BILLION! But what does this massive investment mean for the future of restaurants? 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ https://www.tiktok.com/@themodernwaiter 👉More Info https: ▶️//www.themodernwaiter.com/ See Privacy Policy at https://art19.com/p…

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Will TRUMP Tariffs Destroy Your Favorite Restaurants? 15:35

5M ago15:35

15:35

The impact of tariffs on the restaurant industry is a topic of much debate, and in this podcast, we're diving into the details. From increased costs of imported ingredients to the potential for higher menu prices, See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…

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49: Hvorfor CRM er viktig i restaurant-bransjen | Even Bråten Ofstad, Head of Sales hos Mat og Drikke Gruppen 34:17

6M ago34:17

34:17

Nøkkelord restaurantbransjen, CRM-systemer, kundeopplevelse, teknologi i restaurantdrift, Mat og Drikke Gruppen, restaurantledelse, effektivitet, konkurranse, serveringsbransjen, SuperOffice CRM Sammendrag I denne episoden av SuperOffice Podden snakker programleder Hans Christian Grønsleth med Even Bråten-Ofstad fra Mat og Drikke Gruppen om hva det…

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Clase Azul Tequila: Is It Overrated or Worth Every Penny? 15:34

6M ago15:34

15:34

Is Clase Azul Tequila REALLY Worth the HYPE? With its stunning ceramic bottle and premium price tag, we're diving into the world of high-end tequila to explore its flavor profile, production process, and overall value. 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ https://www.tiktok.com/@them…

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48: [NOR] Hvordan bygge en sterk CRM kultur | Rune Bjørnstad CEO Polyflor Nordic 37:14

6M ago37:14

37:14

Nøkkelord CRM, salgsstrategi, brukeradopsjon, forretningsvekst, kundeforhold, AI i CRM, Polyfloor, salgsprosesser, datadrevet beslutningstaking, byggebransjen Sammendrag I denne podkast-episoden intervjuer Hans Christian Grønsleth CEO Rune Bjørnstad fra Polyflor Nordic. Samtalen dreier seg om viktigheten av CRM-systemer i forretningsstrategi, salgs…

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How Underage Drinkers Outsmart the System 17:10

6M ago17:10

17:10

Underage drinking remains a pressing issue worldwide. In this episode, we delve into how minors access alcohol, the legal drinking ages across different countries, exceptions to these laws, and the red flags that establishments should watch out for. We also explore effective strategies bars can implement to prevent underage drinking. See Privacy Po…

1
Why These Bar Glasses Are A Nightmare to Use! 15:48

6M ago15:48

15:48

From glasses that spill too easily to ones that bartenders HATE cleaning, here are the top five worst bar glasses. If you’ve ever worked in a bar or restaurant, you know exactly what we’re talking about! 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ https://www.tiktok.com/@themodernwaiter 👉Mo…

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Is HAPPY HOUR Really Illegal in Some States? 15:10

6M ago15:10

15:10

Did you know that in some states, Happy Hour is actually illegal? 🍻🚫 Some bars and restaurants aren’t allowed to offer discounted drinks during certain hours, and the reasons might surprise you! From public safety concerns to tax revenue strategies, we explore why states like Massachusetts, North Carolina, and Utah have banned Happy Hour. Is it abo…

1
What Restaurant Workers "Steal" From Work 15:53

7M ago15:53

15:53

What do restaurant workers sneak home after a long shift? In this episode, I’m spilling the beans after 30+ years as a waiter! From leftover food, aprons to silverware, I’m confessing the top items servers secretly take from work. Ever wondered about the perks (or sneaky habits) of the service industry? Stick around for funny stories, insider secre…

1
Ranking the Top 10 Restaurant Breads 13:18

7M ago13:18

13:18

We’re ranking the Top 10 restaurant breads that make the visit even better. We are putting these famous breads to the test. Which one takes the crown? 👑. Honey butter rolls, biscuits, breadsticks, and more... 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ https://www.tiktok.com/@themodernwaite…

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The Truth About Why Waiters Wear Black 15:01

7M ago15:01

15:01

From fine dining elegance to fast food branding, restaurant uniforms have played a key role in shaping customer perceptions. Why do waiters wear black? Is it just tradition, or is there a deeper reason behind it? 🌐Follow Me On Social Media: 👉Instagram ▶️ https://www.instagram.com/themodernwaiterpodcast/ 👉TikTok ▶️ https://www.tiktok.com/@themodernw…

1
Why Restaurants Give Free Bread (It's Not Just Kindness!) 13:43

8M ago13:43

13:43

Why do restaurants give out free bread? It might seem like a generous perk, but there’s more to it than meets the eye. In this podcast, we uncover the real reasons behind this tradition. From stimulating your appetite to subtly influencing your ordering choices, the truth might surprise you! We’ll explore: 🍞 The cost vs. benefits for restaurants 🍞 …

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Chicken Wing Appropriation: The Disappearance of the Whole Wing 4:08

8M ago4:08

4:08

For decades, one of the biggest debates in the chicken wing world has been flats vs. drums—which one is better? People take sides, argue over which has the better meat-to-skin ratio, and even fight over who gets what at the dinner table. But have you ever stopped to ask: Why are we even having this debate? The real question isn't whether flats or d…

1
The Fascinating History of Ranch Dressing Revealed 15:27

8M ago15:27

15:27

You might love drenching your wings, fries, and pizza in this creamy sauce, but have you ever wondered about its true origins? In honor of Black History Month, we’re diving into the surprising history of ranch dressing and uncovering the forgotten contributions of Black culinary innovators in shaping America’s favorite flavors. 🌐Follow Me On Social…

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The Restaurant Reservation Problem: 26:28

8M ago26:28

26:28

Think making a restaurant reservation is simple? Think again! In this podcast, we break down the real struggles behind restaurant reservations from both the guest's and the restaurant’s perspective. From late arrivals and last-minute cancellations to the stress of holding tables and overbooking, there’s a lot more going on behind the scenes than mo…

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47: The future of sales: Data-driven insights | Anton Weihard from Goava 38:49

8M ago38:49

38:49

Shownotes In this episode of the SuperOffice podcast, host Hans Christian Grønsleth welcomes Anton Weihard, founder and CEO of Goava. They discuss the evolution of Goava, its integration with Super Office, and how it enhances sales processes through data-driven insights. Anton shares success stories from customers who have improved their win rates …

1
The Most Outrageous Restaurant Complaints Ever 21:10

9M ago21:10

21:10

Get ready to laugh (and maybe cringe) at "The Most Outrageous Restaurant Complaints Ever"—where we dive into the wildest, most ridiculous customer complaints restaurant servers have had to deal with. From customers confused about onions being "teeth" to someone unhappy with their fried egg being "too flat," this video is packed with unbelievable st…

1
Fresh vs. Frozen: The Shocking Truth About Your Seafood 15:01

9M ago15:01

15:01

Have you ever wondered if "fresh" seafood is really as fresh as it claims to be? 🤔 In this podcast, we uncover the truth about the seafood industry and reveal why frozen fish might actually be fresher than the fish you see on ice at your local market. 🐟❄️ From the science behind flash freezing to the logistics of seafood transportation, we’ll break…

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46: Building a customer-centric culture in business | Johan Kallblad CEO at Exsitec 48:49

10M ago48:49

48:49

Keywords business growth, company culture, customer-centricity, hiring strategies, technology solutions, Nordic business, leadership, training, customer satisfaction, software solutions, customer growth, software sales, customer satisfaction, Nordic culture, business strategy, acquisitions, NPS, customer loyalty, SaaS, employee engagement Summary I…

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The Shocking Reason You'll Be Tipping Less This Year! 16:52

10M ago16:52

16:52

Are we tipping too much? In this podcast, we dive into the concept of "tiplfation" and explore why diners and consumers may tip less in 2025. From the rise of digital POS systems to tipping fatigue, inflation, and shrinkflation, we break down how Americans are being asked to tip in more places than ever before. Plus, we spice things up with a quick…

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5 EASY WAYS TO SUCCEED in the Service Industry! 17:19

10M ago17:19

17:19

Are you looking to thrive in the service industry? In this podcast, we share **5 EASY WAYS TO SUCCEED in the Service Industry** that can help you elevate your career and enhance your skills! From mastering customer service techniques to building a strong work ethic, these practical tips are designed for anyone working in hospitality, retail, or any…

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45: Casper Ruud on the SuperOffice podcast | with Hans Christian Grønsleth 37:16

10M ago37:16

37:16

Keywords Casper Ruud, tennis, mental toughness, pre-season training, competitive mindset, team support, young athletes, professional sports, goal setting, sports psychology Summary In this episode of the Super Office Podcast, host Hans Christian Grønsleth interviews world number 6 tennis player Casper Ruud. They discuss Ruud's reflections on his 20…