People leave managers, not companies. The Building Better Managers podcast provides interviews with leadership professionals on topics including leadership development, leadership coaching, leadership training, productivity, employee retention, communication, culture, and accountability. People come to work every day with a whole host of personal and professional challenges. How can you help create a highly productive workplace where people are engaged, involved, and constantly learning? Joi ...
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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Personal Connections: The Heart of Sales and Leadership with Chris Wells (Encore) | Ep #121
33:37
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33:37In this episode of Building Better Managers, host Wendy Hanson engages in a deep conversation with Chris Wells, VP of EMEA at New Level Work, about the intersections of sales, HR, and learning and development. They explore the importance of personal connections in sales, the similarities between HR and sales professionals, and the common blind spot…
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409: Flexible Leadership: Navigate Uncertainty and Lead with Confidence
46:59
46:59
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46:59In this episode of Leadership with Heart, I sit down with someone I genuinely admire, both professionally and personally. Kevin Eikenberry joins me to discuss his newest book, Flexible Leadership, and together, we explore what it truly means to lead with flexibility during times of constant change. As someone who believes deeply in the power of sel…
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408: Soft Landings and Hard Truths in Team Building
42:22
42:22
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42:22What does it take to lead with heart in one of the most demanding, misunderstood public service sectors? In this episode of the Leadership With Heart Podcast, I spoke with Billie Jo McCarley, Deputy Director of Operations at the Miami-Dade Water and Sewer Department. From the moment I saw her speak on a panel, I was drawn to her clarity, purpose, a…
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The Role of AI in Modern Leadership with Kristine Ellis (Encore) | Ep #120
38:11
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38:11Host Wendy Hanson engages with Kristine Ellis, Director of Talent Development at GuideWell, to explore the complexities of leadership in the healthcare sector. They discuss the unique challenges faced by healthcare leaders, the innovative use of AI in management, and the importance of coaching and collaboration in fostering a supportive work enviro…
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407: Ron Alvesteffer: From $3M to $350M: The Power of Talent & Grit
36:37
36:37
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36:37What does it take to grow a business from 3 million to over 350 million dollars without losing sight of your purpose, people, or principles? In this Leadership With Heart Podcast episode, I reconnect with Ron Alvesteffer, President and CEO of Service Express, who returns with even more perspective, humility, and wisdom than when we first spoke year…
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406: Relatable Leadership: William’s Journey from High School Dropout to CFO
25:29
25:29
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25:29What does it take to go from the mail room to the C-suite? And how does someone stay grounded in empathy while holding one of the highest positions in a global firm? In this episode of Leadership with Heart, William McKinley Washington II, Global CFO at Baker McKenzie, shares a journey that challenges assumptions about leadership, success, and what…
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Navigating Career Development in Modern Workplaces with Julie Winkle Giulioni (Encore) | Ep #119
40:33
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40:33In this encore episode of Building Better Managers, Wendy engages with Julie Winkle Giulioni, a renowned expert in career development. They discuss the evolution of career conversations, the importance of psychological safety, and the impact of remote work on employee growth. Julie emphasizes the need for continuous dialogue about career developmen…
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405: Scaling Businesses, Scaling Leaders: Lessons from Brian Brault
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34:02What does it mean to lead from the heart, and what happens when we admit we do not have all the answers? In this episode, I speak with Brian Brault, founder of Legacy of Significance and a globally respected leadership teacher and entrepreneur. Brian has built and sold two companies and dedicates his time mentoring leaders worldwide. His work is ro…
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404: Mission-Driven Leadership: The Navy's Lessons for Business Success
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34:10In this episode, I’m joined by Marc Koehler, a former U.S. Navy submarine officer. His unique perspective, gained from leading in a nuclear submarine where every action has consequences and complacency can be catastrophic, offers some of the clearest thinking on leadership I've heard in a long time. Marc shares how his experiences taught him lesson…
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AI: A Game Changer for Coaches with David Evans (Encore) | Ep #118
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33:46In this encore episode, host Wendy Hanson engages with David Evans, VP of Product at New Level Work, to explore the transformative role of artificial intelligence (AI) in leadership development. They discuss the definitions of AI, its applications in product development, and successful integrations in the industry. David shares insights on how AI c…
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403: From Diamonds to Diapers: How a 3M Chief Scientist Mastered Her Leadership Purpose
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20:14What happens when a scientist decides to lead from the heart? In this Leadership of the Heart podcast episode, Heather welcomes Jayshree Seth, Corporate Scientist and Chief Science Advocate at 3M. Jayshree's journey challenges traditional leadership narratives, proving that influence and impact do not require a title or permission. Her path from te…
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402: From Sales to CEO: Leadership Wisdom with Shawn Hanks
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36:44
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36:44In this episode of Leadership with Heart, Shawn Hanks, CEO of Premiere Speakers Bureau, reflects on his evolution from sales leader to CEO. He shares the pivotal lessons that shaped his leadership, including when he learned that offering his opinion too soon in meetings unintentionally stifled the voices around him. Rather than leading with answers…
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Kate Rath, Luis Vides & Rafael Tinoco on Building a Culture of Collaboration (Encore) | Ep #117
32:12
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32:12In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future o…
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401: Scaling Leadership: AI, Coaching, and the Future of Development
36:20
36:20
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36:20In this Leadership with Heart podcast episode, I welcome Kevin Kruse, Founder and CEO of LEADx. Kevin shares how his introverted nature and deep sense of purpose led him to build a platform designed to democratize leadership development and bring coaching and emotional intelligence tools to every leader through AI and digital innovation. Our conver…
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400: More Than Profits: How Employee Ownership Drives Social Impact
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26:47
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26:47What happens when the CFO leads a company’s social responsibility efforts? And what if that initiative not only improves company culture but strengthens the bottom line? In this episode of the Leadership With Heart podcast, we hear from Sandra Torre, Co-President and CFO at Lavidge, a full-service advertising agency based in Phoenix, Arizona. Sandr…
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Dr. Julie Pham: Building Better Relationships Through Respect (Encore) | Ep #116
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36:33In this encore episode, host Wendy Hanson engages with Dr. Julie Pham, founder of CuriosityBase, to explore the critical role of respect in relationships, particularly in the workplace. They discuss the seven forms of respect — procedure, punctuality, information, candor, consideration, acknowledgement, and attention — and how understanding these c…
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399: Beyond Administration: The Strategic Shift in HR
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41:21
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41:21In this episode of Leadership With Heart, I sit down with Kirstin Guptill, Chief People Officer at HopeWest, to explore how leadership is evolving beyond administration into deeply human, strategic, and transformative work. Kirstin shares her experience stepping into a brand new CPO role at a nonprofit that supports people through some of life's mo…
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398: Overcoming Barriers, Leading with Purpose: Susan Valverde’s Story
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25:41
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25:41What does it mean to lead with both heart and results? How do strong leaders build teams that thrive while ensuring business success? In this episode of Leadership With Heart, I have the pleasure of speaking with Susan Valverde, Brand President of Sylvan Learning, whose leadership journey is nothing short of inspiring. From starting as a franchisee…
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397: Striking the Balance between Soft and Hard in Leadership
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32:59
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32:59How do great leaders inspire confidence, even in the most challenging moments? What impact do body language, tone, and presence have on the people we lead? In this episode of Leadership with Heart, I sit down with Tracy Nolan, Senior Vice President of MarketPoint at Humana, to explore the art of leading with strength and compassion, often without s…
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396: Success vs. Significance: Finding Meaning in Leadership
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31:25What if your most incredible pain could become your most significant purpose? In this episode of Leadership with Heart, I sit down with Eric Newman, Founder and CEO of Roc Solid Foundation, to talk about the defining moments that shaped his leadership journey. As a pediatric cancer survivor, Eric could have let his past define him. Instead, he turn…
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Meighan Hackett Poritz: Coaching and Fostering Trust in Leadership Development (Encore) | Ep #115
27:46
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27:46In this episode, Meighan Hackett Poritz, managing director of the Learning Forum, discusses the importance of peer learning and collaboration among leaders in the workplace. She talks about the evolution of work dynamics post-pandemic, the significance of trust in professional relationships, and innovative practices in talent development. The conve…
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395: Winning Workplaces: A Generational View on Team Culture
43:49
43:49
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43:49Have you ever wondered what truly empowers someone to speak up, especially when their voice challenges the norm? In this engaging episode, we explore the transformative power of using your voice with Ashley Rivera. She’s a go-getter Gen Z entrepreneur who shares her journey of self-leadership and confidence in the workplace. Ashley’s story began wh…
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394: Inclusion: The Key to Helping Everyone Feel Seen at Work
29:17
29:17
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29:17How do you navigate your leadership journey while staying true to yourself? And what happens when you decide to stop waiting for permission and take control of your path? In this Leadership with Heart podcast episode, Heather sits down with Erika Whyte, Vice President and Director of Diversity, Equity, and Inclusion at Janney Montgomery Scott, LLC.…
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Karen Benz: Navigating Change and Empowering Leaders with 1:1 Coaching (Encore) | Ep #114
29:15
29:15
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29:15Dedicated and high-performing Executive Coach and former Vice President of Coaching at New Level Work, Karen Benz, explores the nuances of coaching in leadership. Learn the importance of understanding what coaching is and isn't, the concept of directed coaching, and the significance of building a strong coaching community. This conversation with ho…
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393: Learning to Lead Yourself is the only Path Forward
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8:17
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8:17What if the biggest barrier to your success wasn’t external—but internal? What if the way you frame challenges, setbacks, and even opportunities determines how far you can go? Today is a special day—February 11th, the official launch of my new book, The Art of Self-Leadership: Discover the Power Within You and Learn to Lead Yourself. This book isn’…
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392: Compassionate Leadership: Bridging the Gap Between Home and Work
45:57
45:57
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45:57What does it mean to show up—not just as a leader, but as an advocate for those who rely on us? In this deeply personal and thought-provoking episode, I sit down with Alex Allen, Senior Director of Inclusion and Collaboration at Cisco, to explore how his leadership journey has been shaped by one of the most important roles in his life: being a fath…
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Understanding the People Side of Change (Encore) with Tim Creasey | Ep #113
31:38
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31:38In this encore episode with Tim Creasey, we discuss the critical aspects of change management in organizations, especially in the context of the post-pandemic workplace. We explore the importance of understanding the people side of change, the role of managers as change agents, and the need for effective communication and support for employees duri…
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391: 3 Keys to Self Leadership - A New Model for 2025
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5:23
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5:23In 2025, focusing on self-leadership is your secret weapon to thriving in a fast-paced, ever-changing world. By mastering self-discipline and leading by example, you’ll inspire your team, build trust, and create a culture of innovation. Watch this video to discover how to step into your full potential and make 2025 YOUR year! WHEN YOU’RE READY, HER…
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390: Unbreakable Trust: How Self-Leadership Transforms Your Connections
6:40
6:40
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6:40Mastering self-leadership is key to building unbreakable trust and strong connections with your team. When you lead with self-awareness, integrity, and consistency, you set the tone for a culture of respect and accountability. By leading yourself well, you inspire your team to do the same, creating a thriving and united force. WHEN YOU’RE READY, HE…
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389: How Unconditional Love Fuels Unstoppable Teams - An Interview with Virginia Klausmeier
30:59
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30:59Loving your team unconditionally builds trust, respect, and loyalty, creating an unstoppable environment. When your team feels valued, communication and collaboration thrive, making challenges easier to face. Leading with empathy inspires your team to bring their best every day, building resilience and strength. Keep cheering them on, and watch ama…
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