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Data Center Customer Success Podcasts

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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Data Center Go-to-Market Podcast

Data Center Sales & Marketing Institute (DCSMI)

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Explore the data center landscape with expert insights tailored for CEOs, sales professionals, marketers, customer success managers, product managers, and channel partner managers. From achieving sales targets to fostering team development and innovation, nurturing customer relationships, and optimizing go-to-market strategies, the Data Center Go-to-Market Podcast equips you with actionable strategies for success in the AI data center industry. The primary audience is go-to-market profession ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Simply CX

Microsoft

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Monthly
 
Be part of the conversation as we unpack why business differentiation is going to come down to Simply CX. Listen in as industry experts, business leaders, and visionaries share their insights, CX in real life, and the latest technology innovations driving customer satisfaction and loyalty. From building customer trust and creating easy omnichannel engagement to data-driven decision-making and scalable growth, we cover everything you need to create connection with customers in a rapidly evolv ...
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Astonishing growth. Resiliency. Quantum security. Imagine what could happen when "The data center strikes back?"... Join us global innovation leaders Kyndryl and Nokia for our new three-part podcast series as we explore the industry trends, customer use cases and game-changing technology solutions set to rock your data center's world. In each episode, Peter Nass, an offering Manager from Kyndryl, will be joined by experts from Kyndryl and Nokia – two of today's global leaders in technology, ...
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The Preconstruction Podcast tells the story of Preconstruction Innovation within Commercial Construction throughout the US. We will be traveling the country speaking with Preconstruction innovators, Estimating geniuses, and national leaders within Technology, General Contractors, Architects, Owners, and Subcontractors to hear their Preconstruction success stories.
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Learn how to use digital transformation to differentiate, educate, build trust, improve competitive positioning, close sales faster without compromise, and scale revenue growth. Get step-by-step insights on how to build a media company for your niche that positions your brand and your team to win in today’s hypercompetitive marketplace. The primary audience is CEOs of U.S.-based B2B technology startups and scaleups that work in and around data centers, AI SaaS, and accounting and finance tec ...
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Expert-driven insights and practical strategies for navigating the future of AI and emerging technologies in business. Led by an ensemble cast of expert interviewers offering in-depth analysis and practical advice to make informed decisions for your enterprise.
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Brian Lofrumento reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesses, including a six-figure SEO agency at ...
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If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as ...
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Welcome to the Rethinking Revenue podcast, where we unbox the secrets to turbocharging the profitable growth of your company. Hosted by seasoned revenue expert Ed Porter, founder and chief revenue officer at Blue Chip CRO. Each episode features in-depth interviews with CEOs who share hard-fought lessons of success and failure, revenue leaders who are reshaping their profession, and other experts influencing the revenue go-to-market landscape. Sustaining profitable revenue growth is more than ...
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Retail Tech Podcast

Darius Vasefi

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Interviews, analysis and research into the role, implementation, integration and usage of technology in retail. Covering Online including e-commerce, mobile and social commerce as well as Offline, local commerce and the merger of all Commerce. Interviewing CEOs and founders of retail startups and helping inform retailers on what is happening in #retailtech and how to navigate the waters.
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Justin Steele, a former Google.org director who oversaw $700 million in grants, found himself on the other side of the table as a non-profit founder struggling to afford fundraising tools. Instead of accepting the status quo, he taught himself to code with AI and built Kindora, a Public Benefit Corporation that makes professional fundraising tools …
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What happens when your brand has a million different voices speaking to a million different customers? Is that the pinnacle of personalization, or is it just brand chaos? Agility requires both the speed to personalize content for every individual as well as the control to ensure every one of those interactions faithfully represents the core brand. …
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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 157 of the Data Center Go-to-Market Podcast, you’ll get ready to boost your data center strategy! 🚀 You’ll learn how to pinpoint your best-fit customers, shape standout buyer personas, and craft winning educational events that fill your s…
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In a world buzzing with AI, how do you cut through the noise to make decisions that actually grow your business? This episode features Bobby Thompson, the founder of WUNN Labs, who is demystifying the world of data for entrepreneurs. Bobby breaks down how the information you already have—from sales calls and emails to CRM entries—is a goldmine wait…
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Ever feel like you have a brilliant business plan, but something mysterious always gets in the way of executing it perfectly? This episode is your answer. Dominique Samari, a former attorney turned strategist and healing arts practitioner, pulls back the curtain on the invisible forces—the hidden organizational and leadership patterns—that sabotage…
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What if the most damaging phrase in your marketing isn't a four-letter word, but three simple ones: "Do Not Reply"? Agility requires more than just moving fast; it requires breaking down the walls between departments to respond to customer needs in the moment they happen. It’s about empowering every part of the organization to act as one cohesive b…
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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 156 of the Data Center Go-to-Market Podcast, host Joshua Feinberg talks with Martin Renkis, Executive Director of Data Center Infrastructure Services at Johnson Controls, about how cooling as a service and behind-the-meter power help data…
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As companies rethink how they provide customer experiences (CX), a new form of AI capability, agentic AI, is quickly changing how work is accomplished in contact centres. In the recent episode of the Tech Transformed podcast, Dialpad Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss…
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Ready to stop letting fear dictate your entrepreneurial journey? In this episode, Brian sits down with Théa Watkins, an impactful coach with 27 years of experience as a global business leader. Théa shares her incredible story of leaving a secure corporate career to build a business around her passion: helping people and organizations realize their …
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Shefali Kakar, Global Head of PK Sciences and Oncology at Novartis, returns to the AI in Business podcast to discuss how AI is reshaping the earliest and most critical phases of drug development—where strategic investment decisions are made long before a clinical trial begins. Together with Emerj Editorial Director Matthew DeMello, Shefali explores…
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Today's guest is Umesh Rustogi, General Manager of Dragon for Nursing, Microsoft Health & Life Sciences. Umesh joins Emerj Editorial Director Matthew DeMello to explore how nursing workflows are straining under documentation burden, and how ambient AI is being built — not repurposed — to fit the realities of frontline care. The conversation also ex…
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Client service teams are at a breaking point. Margins are shrinking, the demand keeps rising, and much of the day is consumed by work that doesn’t move the needle. As a result, skilled people often spend hours reconciling spreadsheets, re-entering the same data across multiple systems, and chasing updates, time that should be spent on the work clie…
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In this episode, Brian sits down with Dom Kwong, the engineer-turned-CEO who is revolutionizing personal mobility with Damon Motors. Dom shares the inside story of how he’s tackling one of the biggest challenges in transportation—motorcycle safety—by applying advanced technology and data analytics in ways the industry has never seen before. This ep…
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Learn why human voices drive digital transformation. Alex Wunschel explains how voice builds trust, shapes culture, and makes leaders relatable. Get concrete tips to speak authentically, train voice skills, and embed audio into internal communication. Hear real examples and pitfalls to avoid in corporate podcasting. About Alexander Wunschel Alexand…
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What if the biggest threat to your brand’s profitability isn’t the next tariff or supply chain disruption, but an outdated playbook that forces you to choose between raising prices on loyal customers or sacrificing your margins? Agility requires more than just reacting quickly to market changes; it requires the intelligence to anticipate them and a…
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Ever get that feeling of "senioritis" in December? The days get shorter, the holidays get closer, and the temptation to mentally check out and just "drift" until the new year is real. But what if that drift is costing you your momentum for next year? In this Solo Sunday episode, Brian pulls back the curtain on why the most successful entrepreneurs …
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This episode is a masterclass in resilience from a man who has lived it. Aaron “Sergeant Q” Quinonez takes us on his incredible journey from a Marine special forces operator to a homeless veteran battling PTSD, and ultimately to a purpose-driven CEO of a 150+ employee company. This isn't just an inspiring story; it's a practical blueprint for rewir…
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AI feels like a superpower, but how do you actually harness it to create real, measurable growth? In this episode, we sit down with Kacy Webster, a "positive disruptor" and CEO of Profit Quiver, who transforms how businesses navigate the complexities of the AI era. Kacy breaks down why technology is never the real problem—it's the leadership mindse…
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Today's guest is Cody Barrow, CEO at EclecticIQ. EclecticIQ is a global cybersecurity leader specializing in threat intelligence technology. Cody joins Emerj Editorial Director Matthew DeMello to discuss how AI-driven analytics and automation are revolutionizing threat detection and response in enterprise cybersecurity. Barrow also highlights pract…
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What if the biggest threat to your brand’s agility and security isn't a competitor, but the welcome mat you lay out for your own partners? Agility requires not just the ability to move quickly, but the confidence to do so securely. It’s about building a foundation of trust that enables seamless collaboration without introducing unnecessary risk. To…
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With the rapid evolution of Generative AI, customer experience (CX) is evolving rapidly, too. In a recent episode of the Tech Transformed podcast, Mike Gozzo, Chief Product and Technology Officer at Ada, sat down with host Christina Stathopoulos, Founder of Dare to Data. They talked about how generative AI is changing business-to-customer interacti…
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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 155 of the Data Center Go-to-Market Podcast, you’ll unlock practical strategies for data center growth! 🚀 Learn how to spot your ideal clients, boost lead generation, and build trust with key decision makers. Discover how to nurture chann…
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Get ready to be energized! This episode features the incredible Brandi Croghan, founder of The What If Collective, who shares her powerful framework for unlocking human potential. Brandi explains how a corporate restructuring became the catalyst for her to finally bet on herself and launch her own business. She dives deep into the "What If Mindset,…
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Today's guest is Dirk Michiels, CEO of Savaco. Savaco is a Belgium-based managed service provider specializing in hybrid cloud solutions, cybersecurity, and enterprise software deployment. Michiels joins Emerj Editorial Director Matthew DeMello to discuss the transformative role of hybrid cloud architectures in enterprise data and AI strategies. He…
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What if the multi-million dollar AI initiative you're championing is being silently sabotaged, not by a competitor, but by your own data infrastructure? Agility requires more than just fast decision-making; it requires a data foundation that can deliver insights at the speed of business, without the traditional delays of moving and duplicating info…
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The era of 3G is ending. For many industrial businesses, smart infrastructure systems, remote device management, and IoT connectivity rely on networks that are now being phased out globally. The question isn’t if—but when your operations could be disrupted. In this episode of Tech Transformed, Trisha Pillay speaks with Jana Vidis, Business Developm…
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In this episode of Working Smarter, Dave Hoekstra is joined by Martin Teasdale, Founder of Get Out of Wrap, to unpack the findings from our latest Voice of the Agent research. This year, 540 frontline agents opened up about the realities, challenges, and hidden truths of working inside today’s contact centers. Last year’s report was groundbreaking,…
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Feeling anxious or overwhelmed by the rise of AI? This episode is your antidote. Charisse Tabak joins us to reframe the conversation, shifting the focus from fear to empowerment. She reveals how the key to mastering AI isn't just about learning to prompt—it's about mastering your own internal state. Charisse explains that by combining AI skills wit…
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Today's guest is Meghna Punhani, Chief People Officer at Eightfold AI. Eightfold AI provides an AI-powered platform for talent management, helping organizations optimize hiring, internal mobility, and workforce development. Meghna joins Emerj Editorial Director Matthew DeMello to discuss how HR leaders can adopt AI responsibly to enhance workforce …
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During the chaos of the holiday season, is it possible for small retailers to turn their fragmented customer data into a perfectly timed, personalized marketing, or are they destined to just add to the noise? Agility requires not just collecting customer data from every channel, but having the insight and tools to act on it in the moments that matt…
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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 154 of the Data Center Go-to-Market Podcast, you’ll Unlock the latest insights on data center education and workforce trends with this engaging podcast episode! 🎙️ Discover how universities and industry leaders are shaping new opportuniti…
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In this episode of Simply CX, host Nicole McKinley sits down with Chris Holt, Supervisor of Technology Training at Hillsborough County Public Schools (HCPS), to explore how one of the largest school districts in the U.S. transformed its classroom experience. From interactive flat panels to AI-powered learning accelerators, Chris shares how HCPS bui…
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Peter Williams is the definition of a multi-talented entrepreneur, seamlessly blending raw creativity with razor-sharp business strategy. In this episode, he pulls back the curtain on his journey of building Designerds, a creative agency that has served global giants like Amazon, Walmart, and Samsung for over a decade. Peter reveals the "grit and h…
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Today's guest is Mathew Paruthickal, Global Head of Data Architecture, Utilization, and AI Engineering at Sanofi. Founded in 1973, Sanofi is a French multinational pharmaceutical and healthcare company. Sanofi works in the research, development, and manufacturing of pharmaceuticals and vaccines. Mathew joins Emerj Editorial Director Matthew DeMello…
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Tired of launching new projects, software, or processes only to see them fail because your team won’t get on board? In this episode, Scott Sager, founder of ChangeMap, breaks down the critical difference between project management and true change leadership. He reveals why even the most perfectly planned initiatives flop and how you can bridge the …
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Today's guest is Lauren Tulloch, Vice President and Managing Director at CCC (Copyright Clearance Center). CCC provides collective copyright licensing services for corporate and academic users of copyrighted materials, and, as one can imagine, the advent of AI has exposed a large number of businesses to copyright risks they've never considered befo…
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Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…
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Is your contact center ready to become a profit center? Agility requires not just adopting new technologies like AI, but also fundamentally rethinking how we structure our teams, measure success, and interact with customers. It demands a willingness to experiment, learn, and adapt quickly in a constantly evolving landscape. Today, we're going to ta…
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