B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Customer Centric Strategies Podcasts
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...
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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspec ...
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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
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Banking on Information dives into the fast-evolving world of financial services and technology. Host Rutger van Faassen interviews trailblazers in fintech, AI, lending, and customer-centric banking, uncovering how innovation, data, and new strategies are shaping the future of finance. Each episode explores the “why, what, and how” behind industry solutions, offering practical insights and bold visions that prepare listeners for tomorrow’s opportunities. Tune in for thought-provoking conversa ...
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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FSW Conversations brings together strategic leaders, creatives, and makers to discuss practical strategic and research-based insights for leaders in the fashion and luxury industries. FSW Conversations is a media publication from Fashion Strategy Weekly by It's A Working Title, LLC. www.fashionstrategyweekly.com
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Every #SaaS company plays for high stakes, but what does it take to dominate the market right now? 🚀 Look no further than Paris Talks Marketing - the ultimate podcast for SaaS marketers, entrepreneurs, and business owners. Hosted by Paris Childress, we’re featuring deep dives into the latest industry trends with the top SaaS B2B founders and marketing leaders who reveal what it takes to succeed in B2B SaaS marketing. Join us as we share insights on testing new tactics and uncovering the late ...
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This is Higgle: The B2B Sales Club Podcast, where we bring you actionable insights about sales RFPs, Sales Negotiations and difficult Procurement discussions. It’s all about helping you win more deals, and hitting your sales quota. We talk to sales leaders, brand leaders and procurement leaders about lessons learnt on their journey to win more sales deals and get better negotiated outcomes. The podcast is hosted by Mike Lander, an ex procurement director and entrepreneur, talking to guests a ...
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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The Client-Centric CMO podcast spotlights the stories and insights of marketing leaders who put customers at the center of their strategies. Hosted by Alisha Lyndon, CEO of Momentum ITSMA, each episode features deep-dive conversations with CMOs and senior executives who are redefining what it means to lead with a customer-first approach. Join us to explore the challenges and successes of client-centric marketing. Our guests – leading CMOs and senior marketing executives – share their experie ...
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The rules of growth have changed. Has your revenue engine kept up? Driving revenue has never been harder. Budgets are tighter, buying journeys are longer, and competition is fiercer. That’s why the leaders who win today aren’t relying on random acts of marketing— they’re building scalable revenue engines that align brand, demand, and sales into one system of growth. That’s exactly what you’ll learn here. Revenue Boost: A Marketing Podcast is your executive playbook for turning marketing into ...
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Step into the future of retail with ACCEO Retail Solutions—home to cutting-edge POS systems like Smart Vendor, Logivision, and Retail-1. Discover how businesses of all sizes are revolutionizing their operations by enhancing inventory accuracy, building lasting customer loyalty, and embracing seamless omnichannel retail strategies. In each episode, industry leaders and ACCEO experts share real-world success stories, practical insights, and expert tips that empower retailers to thrive in today ...
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This is not another safe space for tech talk. CIO In The Know delivers raw, no-nonsense conversations with the CIOs and CxOs driving real change across industries. Hosted by Tim Crawford, one of the most respected voices in enterprise IT, each episode goes beyond the buzzwords to explore the decisions, dilemmas, and disruptions that define modern technology leadership. From transforming customer experience and scaling innovation, to navigating cybersecurity threats and cultural shifts—this p ...
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Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
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Small Nonprofit: Fundraising Tips, Leadership Strategies, and Community-Centric Solutions
Further Together: Fundraising Strategies for Nonprofit Organizations
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Welcome to Small Nonprofit, the podcast designed for leaders, fundraisers, and advocates in the nonprofit sector who want to create real change. We provide small nonprofit organizations with strategies to enhance their fundraising campaigns, improve nonprofit governance, and implement ethical fundraising practices that resonate with today’s values-driven donors. Hosted by an experienced nonprofit consultant, Maria Rio, this show delves into the unique challenges of nonprofit fundraising and ...
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Discover What’s Inside the World of Business, Branding, and Innovation Join hosts Ken Theriot (TheRiot Agency) and Randy Kessler (Labels and Labeling) as they dive deep into the strategies, stories, and innovations that drive brand success. Unpacking the Brand explores the intersection of marketing, sales, and customer experience, featuring insights from industry leaders, creative thinkers, and business visionaries. While rooted in the print and packaging industry, this podcast broadens the ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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The public transport industry is undergoing rapid change, from decarbonisation and sustainability goals to the fast-paced evolution of digital technology. Mobility Redefined is the podcast for senior managers, executives, and decision-makers who are leading this transformation. Hosted by Dr Kaan Yildizgöz, Executive Director at Modaxo, each episode brings expert insights on the challenges and opportunities facing the transport sector today. From digitalisation and workforce development to cu ...
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Welcome to GTM News Desk, the podcast where Mark Kilens and Rachel Elsts Downey bring you real talk backed by real action. Twice a month, we cut through the noise to deliver the essential resources, news, and expert takes you need to create impactful, People-first GTM motions. From trending topics to clickbait headlines, we sift through the clutter to highlight what truly matters in the world of B2B Go-to-Market. With nearly 25 years of combined experience working with top B2B brands like Dr ...
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Software Without Borders is the essential listen for technology leaders and business owners in the software sector who crave insights from the industry’s top minds. Picture a relaxed, coffee-driven chat where tech veterans discuss cutting-edge projects and business strategies shaping their industry. Tune in to join conversations that traverse the intersections of technology and business, helping you stay ahead in a rapidly evolving industry.
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Brian Lofrumento reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesses, including a six-figure SEO agency at ...
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eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection
Steve Hutt | Shopify and eCommerce Expert
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Running a Shopify store? You know it's not just about finding the right apps—it's about knowing which strategies actually work when the stakes are real. I'm Steve Hutt, and every week I sit down with Shopify founders, marketing experts, and industry insiders who've been exactly where you are. We skip the theory and dive into what's actually moving the needle right now. Since 2016, eCommerce Fastlane has been the weekly pit-stop for ambitious DTC founders and marketers. With over 2 million do ...
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Hosted by TC Gill, this podcast explores the dynamic world of technology leadership. Each episode explores the challenges, strategies, and stories that shape the lives of today’s CTOs and tech leaders. From navigating complex business issues to leading high-performing teams, CTO Confessions sheds light on the multifaceted role of technology executives, highlighting the critical decisions they make and the impact they have on organizations. Join us as we unpack the realities of tech leadershi ...
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The latest machine learning, A.I., and data career topics from across both academia and industry are brought to you by host Dr. Jon Krohn on the Super Data Science Podcast. As the quantity of data on our planet doubles every couple of years and with this trend set to continue for decades to come, there's an unprecedented opportunity for you to make a meaningful impact in your lifetime. In conversation with the biggest names in the data science industry, Jon cuts through hype to fuel that pro ...
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Hi! My name is Edward Fox. I own a Digital Marketing & Advertising Agency. Creating Your Advantage is for entrepreneurs who are building customer-centric businesses. Support this podcast: https://podcasters.spotify.com/pod/show/edward-fox/support
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Master The Inbox is THE podcast for course creators, coaches and consultants who want to know how to use email marketing to nurture and convert their audience in a non-spammy, non-bullshit BUT data driven approach. You will learn about hands-on strategies and insider secrets to authentically engage your audience, craft powerful marketing emails, and turn your subscribers into loyal customers with a customer-centric approach.
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"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
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This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
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Ranked among the top podcasts for B2B CMOs, Renegade Marketers Unite focuses on marketing innovators, uncovering the how, what and why behind their ongoing success. Host Drew Neisser, an award-winning marketer himself, keeps the conversations lively and insightful.
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In modern business, success is measured by growth. But how should businesses enable themselves to efficiently grow? There are so many answers to that question that it can make you feel crazy! The Growth Enablement Madness Podcast, hosted by BrainSell Founder Jim Ward, offers a go-to source for growth enablement strategies, stories, and technologies.
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Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
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Sunny Side Up is now 'OnBase', the no-fluff, all-impact B2B podcast bridging the divide between sales and marketing. Hear from the sharpest minds in B2B as they share revenue-boosting tactics and lessons straight from the frontlines and help you solve your toughest challenges.
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Want to stay plugged in to the biggest trends in technology, media, and telecom? Our TMT podcast series takes what you need to know and breaks it down into something more User Friendly. From social responsibility to the next emerging technologies, industry leaders join us to dive into the biggest topics shaping your business—and the world around you.
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Are you ready to unlock your organization's true growth potential? Unlock Growth with the MRI is your go-to podcast for understanding and leveraging the Market Responsiveness Index. Join the team at MarketCulture as we break down the eight disciplines of the MRI, revealing how to measure and improve engagement across your leaders, employees, and customers. Discover actionable strategies and inspiring stories that demonstrate how a human-centric culture, powered by the MRI, drives innovation, ...
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Outside In explores how the world is changing and how business is changing with it. Host Charles Trevail interviews executives, journalists, authors, and thinkers, exploring the customer-centric strategies and philosophies that are working successfully inside companies, and the consumer trends, industry disruptions, and cultural forces that are influencing business from the outside.
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Community Banking's Future: Human Connection in an AI-Driven World with Brian McEvoy
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Brian McEvoy, Chief Retail Banking Officer at Webster Five, discusses how mutual banking serves communities without shareholders. He explores the balance between digital tools and human relationships, shares insights on Gen Z banking preferences, and predicts industry consolidation while emphasizing the growing importance of authentic human connect…
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Four Voices Every CX Leader Must Listen To
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Send us a text On this episode of CX in the Wild, we sit down with Manuela Doutel Haghighi, Director of Global Customer Experience and Success at Microsoft. With experience spanning continents and industries, Manuela shares how organizations can move beyond generic talk about CX to real-world practices that deliver measurable impact. From shifting …
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190. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf (Replay)
29:02
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Are you struggling to prove the business value of your customer experience initiatives? What if you could demonstrate how service interactions directly impact revenue and loyalty? In this episode, Stacy Sherman and Neal Topf explain the mathematics of customer experience and reveal why 74% of customers switch to competitors after one challenging se…
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1233: Setting Revenue Goals That Actually Matter... And Hitting Them! w/ Noelle Curtis
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In this powerful episode, Brian sits down with Noelle Curtis, a visionary leader and "connector of dots" who has navigated everything from agriculture and fashion to finance and SaaS. Noelle unpacks the uncomfortable but essential truths about money, mindset, and the universal principles that govern business success, regardless of your industry. Th…
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How to stop wasting research and turn customer insights into action with Jake Burghardt
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Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…
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Charting a Purposeful Path in Business Development with Becky Hipkiss
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Are you ready to discover how aligning purpose-driven initiatives with business goals can elevate your marketing campaigns? Becky Hipkiss, the New Business Director at We Are Futures, joins us today as she shares her journey from client services to becoming a standout figure in business development. She opens up about her unique experiences, includ…
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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution: Antonio Grasso
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Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…
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Ever feel like throwing in the towel after just a few losses? This Solo Sunday, I share what buying Powerball tickets taught me about entrepreneurship, persistence, and why most people quit right before their big breakthrough. ✨ Why This Matters for You The lottery might be luck, but the lessons apply to every entrepreneur: How quickly we let early…
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1231: Using Verifiable Data to Build a Business That Matters w/ Jeff Lumpkin
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Ever feel like you're drowning in data but starving for wisdom? In this episode, we sit down with Jeff Lumpkin, a 15-year Microsoft veteran who left the corporate world to build Veritas Maps, a data visualization company on a mission to combat misinformation with truth. Jeff breaks down how he’s making complex data accessible and actionable, transf…
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920: In Case You Missed It in August 2025
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This month’s episode of In Case You Missed It gives us reasons to be cautiously optimistic about the future of large language models (LLMs), with guests discussing what to do about recent reports that found AI agents blackmailed human users when threatened, the importance of post-training LLMs, and the training we have available for data and AI eng…
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1230: The Real Reason SEO Isn't Dead (And How to Win With AI) w/ David Black
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Tired of marketing strategies that feel like you're just throwing money at a wall? This episode cuts through the noise with David Black, founder of Ready Set Search. David breaks down his powerful concept of building a "growth engine" for your business, focusing on sustainable, long-term success rather than just short-term wins. You'll learn how to…
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475: Customer Centricity: The Art of Picking Favorites
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Most marketers still treat all customers like they’re created equal. Spoiler: they’re not. Some will buy once and vanish, others will stick with you for years and fuel your growth. The challenge and opportunity is learning to tell the difference, predicting their future value, and acting accordingly. That’s where Wharton professor and The Customer …
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Ep. 557 | How to harness AI decisioning without losing trust or control
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In this episode of OnBase, host Chris Moody is joined by Jonathan Moran from SAS for a deep dive into decisioning in the AI era. Jonathan explains the evolving relationship between enterprise decisioning (rule-based frameworks with governance) and AI-driven adaptive decisioning, and why businesses must strike the right balance to deliver innovation…
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Ep. 256: Mike Milliron | “We Made It Cool to Care”: From CX Resistance to Results
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Episode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard. At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the launch of a centralized experience team. “Not interested,” said everyone from athletics, academics, ath…
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1229: This company is BEATING THE GIANTS while using AI to streamline payroll w/ Lorenzo Di Stefano
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Tired of the soul-crushing complexity of payroll? In this episode, we sit down with Lorenzo Di Stefano, a seasoned entrepreneur who turned his biggest business headache into a revolutionary tech company. After running a multi-location restaurant chain with over 200 employees, Lorenzo experienced the nightmare of manual payroll firsthand—the errors,…
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5 – CEO Lessons from Scaling Meetup, Investopedia & More
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Your host, Alex Shevelenko, sits down with David Siegel — former CEO of Meetup, Investopedia, and Seeking Alpha — to explore what it takes to lead organizations through growth, reinvention, and successful exits. With 7X and 5X outcomes under his belt, David has guided companies through pivotal transitions while keeping both culture and performance …
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1228: The Scalpel vs. The Sledgehammer: How to Break Through Walls in Your Business w/ Anthony Brown
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In this episode, Brian sits down with Anthony Brown, a second-generation entrepreneur who is revolutionizing a highly technical and niche industry. Anthony shares the incredible story of growing up in his father’s lubrication systems business and how a strategic partnership led him to launch APEX Lubrication, a tech-forward company using machine le…
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$100M Ad Spend Secrets: How to Scale DTC Brands 230% With Full Funnel Marketing
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Today’s episode cuts straight to a costly mistake holding back serious growth for Shopify brands: disconnected marketing systems and fragmented execution. If acquisition costs are creeping up, lifetime value feels stuck, and your paid channels and retention efforts are running in silos, this is your blueprint to unify your approach and unlock real,…
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Ep. 556 | AI and ABM: How to Build Smarter Target Account Strategies
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Host Chris Moody sits down with Jillian Lellis to explore how AI is revolutionizing account-based marketing and the critical importance of sales-marketing alignment in modern B2B strategies. The conversation dives deep into the practical challenges of building effective target account lists, the role of AI in account prioritization, and why data qu…
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Unlocking the Future: Embedded Finance and Stablecoins with Edward Woodford
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Edward Woodford, CEO and Co-founder of Zerohash, discusses blockchain’s transformative potential, stablecoins, embedded finance, and the future of payments, global trade, and AI-driven agentic transactions, emphasizing usability and market expansion in financial services. Takeaways Passion for technology drives innovation in blockchain and financia…
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From Heritage to Horizon: Why Brands Must Evolve
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Send us a text Rebranding is not about changing colors or updating a logo. It is a decisive move to align with the future. In this episode of CX in the Wild, our guest Peter Guirguis joins us to explore how brand evolution fuels growth, builds emotional connection, and positions organizations to succeed in a shifting marketplace. From global brands…
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Lenovo’s CXO on Driving Business Growth Through Total Experience
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This week on The Modern Customer Podcast, Dilip Bhatia, Chief Experience Officer at Lenovo, shares how Total Experience drives business outcomes. Lenovo, a $69B company operating in 180 markets, aligns every function around the customer—reducing churn, improving NPS, and embedding accountability. Guided by its vision of “Smarter Technology for All,…
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Episode 188: Wealth Management Driven by Technology with Naresh Singh
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Naresh Singh, Partner and CTO at Lenox Advisors, sat down with our host TC Gill for our podcast CTO Confessions to discuss how technology is reshaping wealth management from AI-driven data systems to leadership grounded in both technical foresight and servant leadership.Whether you’re navigating financial services, driving transformation through te…
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919: Hopes and Fears of AGI, with All-Time Bestselling ML Author Aurélien Géron
1:29:51
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PyTorch, AGI, and the future of alignment research: Aurélien Géron joins Jon Krohn in this live interview to talk about the fourth edition of his bestselling Hands-On Machine Learning as well as what superintelligence makes him hopeful for, as well as what concerns him about machines surpassing human intelligence. This episode is brought to you by …
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Donor Stewardship: Community-Centric Segmentation and Practices
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Send us a text Your top donors don’t just write big cheques; they could be folding newsletters in your conference room every Tuesday or serving on your board for the third consecutive year. In this episode of The Small Nonprofit Podcast, we're exploring on what it means to steward supporters through a Community-Centric Fundraising lens. We're shari…
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1227: Revenue is a Lie! A CFO's Guide to What Really Matters w/ Kelly Goode
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Feeling anxious, guilty, or just plain confused about your business finances? You're not alone. This episode tackles the money taboo head-on with fractional CFO and financial wellness consultant, Kelly Goode. Kelly breaks down why so many entrepreneurs avoid their numbers and how this avoidance is secretly sabotaging their growth. She provides a cl…
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#59: Maintaining customer centricity by knowing when to automate with Jeanne Duca, BCN
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With customer centricity being top of mind, is the rush to automate and hyper-personalize making things better or is it making customers feel less connected to their favorite brands? Agility requires keeping the human elements of empathy and understanding visible and audible beneath growing layers of automation tools. Today we’re going to talk abou…
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189. Advancing Customer Experiences Through IT Alignment | Michael Buckham-White (Replay)
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It is no secret that your technology team (IT) is a huge contributor to company success. They impact customer experiences (CX). But how? What are common challenges? How best to achieve cross-department strategic alignment to ensure customer needs are met? Featured guest, Michael Buckham-White, Global Technology Managing Director at Deloitte Informa…
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Inside Dubai’s Taxi Revolution with RTA's Adel Shakeri
19:01
19:01
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Dubai’s taxi sector has undergone a dramatic transformation over the past three decades — evolving from unregulated, individually owned cars into a unified, technology-led system that is fully integrated with public transport. In this episode, Dr. Kaan Yildizgoz meets Adel Shakeri, Director of Strategy, Planning and Business Development at the Road…
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1226: This 6-Time Producer of the Year Reveals How to Craft a Killer Brand Video w/ Bobby Holbrook
35:24
35:24
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In an era where content is king, video reigns supreme. But how do you cut through the noise and create video content that actually grows your business? In this episode, Brian sits down with Bobby Holbrook, a six-time Producer of the Year and a master storyteller with over 20 years of experience. Bobby breaks down his industry-agnostic approach to c…
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Creating workplaces that work for all to thrive with Tara May
38:44
38:44
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Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…
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Elevate Your Negotiation Game Using These 6 Principles with Saad a Saad
24:29
24:29
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How can embracing friction in sales negotiations unlock more creative and effective deal-making strategies? Saad a Saad is a negotiation consultant with Corporate Visions and the author of In the Lead: Mastering Your Sales Negotiation. We explore the art of negotiation beyond mere price discussions in this episode, focusing on the nuances that diff…
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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern
30:10
30:10
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Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…
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1225: From 401ks to 3D printed homes... how to look for and FIND SOLUTIONS w/ Chris Stemler
32:59
32:59
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32:59
Ever feel like you’re missing out on the financial stability of a 9-to-5? This episode tackles the often-ignored (but crucial) conversation about long-term financial planning for entrepreneurs. We're not just talking to a financial expert; we're learning from Chris Stemler, a true serial entrepreneur who has built an impressive portfolio of seven d…
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1224: The Counterintuitive Secrets to More Time, Freedom, and SCALE w/ Rebecca Whitney
32:13
32:13
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In this game-changing episode, Rebecca Whitney shares over 30 years of experience helping businesses scale from millions to nearly $100 million. She reveals why the key to explosive growth isn't hustling harder, but slowing down to build powerful, scalable frameworks. This episode is a must-listen for any entrepreneur feeling overwhelmed or stuck, …
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As businesses navigate a rapidly changing digital landscape, agentic AI is emerging as a powerful force for transformation. What possibilities open up when organizations automate complex tasks with intelligent agents? And how are leaders addressing the challenges that come with integrating these advanced systems? Join us as we explore the evolving …
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