Customer Understanding Podcasts

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1
B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success

The Agile Brand

32k

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6d ago6d ago

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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...

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Cloud Realities

Capgemini

179k

190

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7h ago7h ago

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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...

1
Undercover Customer

Steve Worthy

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14d ago1w ago

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Why do some retailers and banks thrive while others struggle to keep up? At Undercover Customer, we tackle the industry's biggest problem today: understanding the real customer experience. We reveal the hidden factors that impact customer satisfaction, loyalty, and growth through in-depth mystery shopping insights and expert analysis. Join us as we explore the untold stories behind the data, uncovering what truly drives success in retail and banking. Whether you’re a retail leader looking to ...

4
The Experience Perspective: An Ipsos Podcast

Ipsos

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13d ago1w ago

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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate yo ...

1
The Stack Overflow Podcast

The Stack Overflow Podcast

38k

895

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2d ago2d ago

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For more than a dozen years, the Stack Overflow Podcast has been exploring what it means to be a developer and how the art and practice of software programming is changing our world. From Rails to React, from Java to Node.js, we host important conversations and fascinating guests that will help you understand how technology is made and where it’s headed. Hosted by Ben Popper, Cassidy Williams, and Ceora Ford, the Stack Overflow Podcast is your home for all things code.

1
Experience-Focused Leaders

Alex Shevelenko

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6d ago6d ago

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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

107

121

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20d ago2w ago

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

1
Always On CX:EX

Voca by AudioCodes

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10h ago10h ago

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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...

1
Wisking it all

Angelo Esposito

101

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7d ago0w ago

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Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why? Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go into it for the money but go into it for the passion of delivering a unique customer experience.

1
Inside Strategic Relations

Justin Hitt

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19d ago2w ago

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When you understand strategic relations you can position yourself in any market to create and keep profitable customer. This is done not by taking advantage of anyone, but instead by increasing your service to them. Discover self-marketing insights that increase your influence, earnings, and value in a marketplace. Become a supporter of this podcast: https://www.spreaker.com/podcast/inside-strategic-relations--3010682/support.

1
Building Better Relationships in Construction

Paul Schwinghammer

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4h ago4h ago

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This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construc ...

1
Training Data

Sequoia Capital

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13d ago1w ago

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Join us as we train our neural nets on the theme of the century: AI. Sonya Huang, Pat Grady and more Sequoia Capital partners host conversations with leading AI builders and researchers to ask critical questions and develop a deeper understanding of the evolving technologies—and their implications for technology, business and society. The content of this podcast does not constitute investment advice, an offer to provide investment advisory services, or an offer to sell or solicitation of an ...

1
The Customer Mission Podcast with Andrea Belk Olson

Andrea Belk Olson

187

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8d ago1w ago

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Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.

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Mental Selling: The Sales Performance Podcast

Integrity Solutions

128

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11d ago1w ago

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Mental Selling: The Sales Performance Podcast is a show for motivated problem solvers in sales, leadership and customer service. Each episode features a conversation with sales leaders and industry experts who understand the importance of the mindset and skill set needed to be exceptional at building trusted customer relationships. In this podcast, we get below the surface, tapping into the emotional and psychological drivers of lasting sales and service success. You’ll hear stories and insi ...

1
Awkward Silences

User Interviews

185

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7d ago0w ago

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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey

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Measure Twice

95.3 MNC / Federated Media

100

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17d ago2w ago

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Joel Graber of Graber Custom Remodeling and Chris Kramer of C. Kramer Interiors team up to help people better understand their homes, the planning of their homes, and how to best utilize the space in your home. Chris brings the unique perspective that only a professional interior designer can offer to help you discover the best ways to make your home look beautiful and fulfilling and feel comfortable. Joel offers the best perspective on the implementation of ideas and concepts with his exten ...

1
AI Insurance

AI Insurance

605

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1d ago1d ago

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"AI Insurance" is a cutting-edge podcast dedicated to exploring the rapidly evolving world of artificial intelligence and its impact on the insurance industry. Each episode delves into the latest trends, innovations, and challenges in AI, examining how they are reshaping risk assessment, policy management, and customer service. Our engaging discussions cover a broad range of topics and news, providing listeners with insightful analyses and forward-looking perspectives. Tune in to "AI Insuran ...

51
Changing the Sales Game

Connie Whitman

247

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1d ago1d ago

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Beyond the bottom line. Creating true success in sales is creating real solutions for your clients. Product knowledge is great but relationships, and understanding your client's goals will help you stand out from the crowd. You'll be able to anticipate their future needs and troubleshoot a potential problem. This means listening and focusing on the person you are working with, even if it's on zoom. Connie Whitman knows sales. Heart-Centered Sales Leader will help you tighten the gap between ...

1
Women in Customer Success Podcast

Marija Skobe-Pilley

153

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19d ago2w ago

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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...

1
HVACDen.com Audio Blogs Podcast

hvacden

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12d ago1w ago

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Welcome to the HVAC Den Podcast, your trusted corner for real-world HVAC knowledge, expert perspectives, and behind-the-scenes insights from the front lines of comfort system innovation. Hosted by the team at HVACDen.com, this show is designed for HVAC professionals, homeowners, builders, and anyone passionate about creating comfortable, efficient, and healthier indoor spaces. Inside the HVAC Den, we bring together seasoned technicians, industry innovators, and smart-home specialists to talk ...

1
Audience 1st

Dani Woolf

100

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6d ago6d ago

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Welcome to Audience 1st. A podcast for tech marketers looking to break out of the echo chamber to better understand their audience and turn them into loyal customers. Every week, Dani Woolf is having brutally honest conversations with busy tech buyers about what really motivates them, the things they hate that vendors do, and what you can do about it. You’ll get access to practical information on how to build authentic relationships with your audience, listen to and talk with your buyers, an ...

1
Your Customer, Your Success

Gary Marra

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12d ago1w ago

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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...

1
In The Trenches

Steve Divitkos

130

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7d ago0w ago

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The only podcast dedicated exclusively to Entrepreneurs and CEOs running Small to Medium Sized Businesses (SMB). Nobody knows what it’s like to be an Entrepreneur or CEO unless you’ve been one. Though many understand the rewards of company leadership, very few understand the arduous journey that’s required to get (and stay) there. I share my own lessons as an Entrepreneur and CEO, and interview experts spanning Sales, Leadership, Mental Health, M&A, and Operations (among others) all with a s ...

4
Customers Who Click

Will Laurenson

279

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36m ago36m ago

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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...

1
JustPaid: Simplify billing with AI

JustPaid.ai

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9d ago1w ago

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Join hosts Daniel Kivatinos and Harshith Vaddiparhty on the "JustPaid Podcast," where we explore the dynamic intersection of finance and technology. Dive into the latest in FinTech and artificial intelligence, with discussions on how these advancements are redefining banking, investments, and financial services. From AI chatbots enhancing customer experiences to algorithms predicting market trends, we cover the innovations shaping our financial future. Each episode features insightful interv ...

1
Business Transformation Pitch with The CX Goalkeeper

Gregorio Uglioni

275

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31m ago31m ago

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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...

4
Collision Auto Glass & Calibration Show

Matt Lewis

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9h ago9h ago

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Join Portland's trusted auto glass experts as we share everything you need to know about windshield repair, replacement, and advanced vehicle calibration services. Our experienced technicians break down real customer scenarios, explain when repairs are possible versus when replacement is necessary, and demystify modern safety technologies like ADAS calibration. From handling insurance claims and choosing quality glass to understanding seasonal maintenance and why proper installation matters ...

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The Metrics Maven: Simple Data Driven Business Growth Strategy for Solopreneurs

Amy Traugh

454

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5d ago5d ago

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Does the thought of looking at your metrics trigger a visceral reaction? That’s because no one ever taught you how to understand what they actually mean. Leveraging your metrics is the fastest way to sustainable business growth. In fact, research from McKinsey shows businesses that use data effectively grow up to 23x faster! Your host, business strategist and bestselling author Amy Traugh, will show you how to ditch generic, cookie-cutter strategies that keep you on the revenue roller coaste ...

1
BlastPoint Deep Dive Podcast

BlastPoint

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23d ago3w ago

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BlastPoint Deep Dive Podcast explores the intersection of data, AI, and customer insights. Each episode dives into how AI-driven solutions help businesses understand and engage their customers, improve satisfaction, and reduce churn. Join us for expert insights, real-world examples, and practical tips on leveraging AI to transform the customer experience. Whether you're a business leader or a data enthusiast, this podcast will give you the tools to stay ahead in today’s competitive landscape ...

1
Gazelle Risk Solutions Podcast

GazelleRiskSolutions

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1M ago4w ago

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We are a young business, but have a proven track record for delivering insurance programmes, tailored solutions, and customer-focused service. No two businesses are the same, and neither are their insurance needs. Gazelle Risk Solutions takes pride in offering bespoke insurance and risk management solutions. Our team works closely with you to understand your specific requirements and tailors coverage that aligns with your business objectives. We go beyond conventional methods to bring you in ...

1
Mind The Business: Small Business Success Stories

iHeartPodcasts

105k

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7d ago1w ago

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Owning a small business can be one of the most rewarding and challenging things a person does. Amid an uncertain economy and ever-evolving consumer trends, there is a lot to figure out and navigate to ensure your business thrives. Join hosts Jannese Torres (Yo Quiero Dinero) and Austin Hankwitz (Rate of Return) as they connect with small business owners and hear their stories about managing the ups and downs of starting and growing a small business. Listen to "Mind the Business: Small Busine ...

1
Stay Modern With Murray

Matt Murray

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9d ago1w ago

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Welcome to the Stay Modern with Murray Podcast, your go-to source for the latest trends and insider tips in the homebuilding industry. Each episode, we delve into the dynamic realms of design and construction, providing valuable insights that can elevate your understanding and approach to building and renovating homes. But we don’t stop there! We go beyond mere construction topics to engage with influential figures such as business owners, CEOs, entrepreneurs, and community leaders. These co ...

1
The Marketing Insider: A Claritas Podcast

Claritas

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13d ago1w ago

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Claritas helps companies find customers. Through our podcasts we hope to help you better understand consumers, why they buy, and how they prefer to interact with you. We'll explore topics important to today's marketers so we can get you one step closer to your next customer.

1
Restaurant Talk Podcast

Gazwan

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10d ago1w ago

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Welcome to the Restaurant Talk Podcast, the go-to podcast for bar and restaurant industry professionals looking to learn, grow, and thrive in this ever-evolving industry. Whether you're a seasoned restaurateur, an up-and-coming chef, a bartender honing your craft, or a hospitality entrepreneur, this show is designed to help you navigate the challenges and opportunities of the restaurant world. Join us as we dive deep into industry trends, expert insights, real-world success stories, and acti ...

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Eating at a Meeting

Tracy Stuckrath, CFPM, CMM, CSEP, CHC

343

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3d ago3d ago

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Eating at a Meeting explores a variety of topics on food and beverage (F&B) and how they impact individual experience and inclusion, sustainability, culture, community, health and wellness, laws and more. The mission of Eating at a Meeting is to share authentic stories that illustrate the financial, social, emotional, and mental impact food and beverage have on individuals, organizations, and the earth. I see it being threefold: ● Help individuals and organizations understand how F&B impacts ...

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Mastering Local Marketing: How to Increase Your Small Business's Awareness & New Customers Through Digital Marketing, In-store Sales Strategies, and Building a Network of Influence.

WJOB Podcast Network | Local Marketing Strategies Experts

103

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3h ago3h ago

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Are you struggling to increase your small business' visibility and bring more customers through the door? Mastering Local Marketing gives small business owners—whether you run a retail shop, restaurant, service business, or are simply a one-person marketing team—the insight and direction you need to understand what's holding back your growth and the marketing strategies to fix it. Each week, host and marketing expert Matt Hanson breaks down the common mistakes small businesses make in digita ...

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The Ambitious Groomer Business Podcast

Denise Heroux

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14d ago2w ago

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"The Ambitious Groomer," hosted by Denise Heroux and featuring special guests, is a podcast dedicated to empowering grooming business owners. Through insightful discussions and problem-solving sessions, the podcast aims to provide a supportive platform where groomers can address challenges, brainstorm solutions, and design effective business strategies. Denise Heroux, along with ordinary entrepreneurs as guests, shares valuable insights, tips, and tools to help grooming business owners navig ...

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Lucidity Insights: Startup Spotlights

Lucidity Insights

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13d ago1w ago

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In this series, we sit down with CEOs and entrepreneurs from startups and tech companies all around the world. Each episode features candid conversations with trailblazers who share their stories, challenges, and critical moments that shaped their companies. Understand how their mind works, how they turn ideas into reality, navigated startup life, and the lessons they learned.

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Dave Is Not AI

David Linthicum

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3d ago3d ago

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Welcome to "Dave is not AI." I'm David Linthicum, and I take a skeptical look at the exploding AI marketplace. Forget the hype. We explore the true reality behind AI technology, its capabilities, and its limitations. Discover why enterprises and humans are struggling with AI today, and gain expert insights on how to best navigate a future where AI is everywhere. Join me for grounded, unbiased analysis to master the AI landscape. Because while AI might be the buzzword, clear understanding is ...

1
Choice Hacking: The Marketing Psychology Podcast

Jennifer Clinehens

107

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1h ago1h ago

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This is THE podcast for marketers, product designers, business owners, consultants, and coaches who want to sell smarter using the power of buyer psychology and behavioral science. If you're tired of chasing algorithms, trends, and tactics that fizzle and want a deeper understanding of why people buy, Choice Hacking will help you build a business rooted in what makes *your* buyers tick. Hosted by marketing psychology expert Jennifer Clinehens MS/MBA (who's worked with brands like McDonald’s, ...

1
CX In The Wild

Dennis Wakabayashi

144

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26d ago3w ago

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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...

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The CPG Guys

Peter V.S. Bond & Sri Rajagopalan

573

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7h ago7h ago

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CPG & FMCG eCommerce industry icon Sri Rajagopalan & consumer loyalty guru Peter V.S. Bond explore how brands and retailers understand and engage with consumers in-store, online and everywhere in between. http://cpgguys.com

1
The Delivery Prophets

theDelivery.World

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20d ago2w ago

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From the impact of technology on delivery logistics to changing consumer demands and preferences, from the rise of dark kitchens to the opportunities from virtual brands, listeners will gain a deep understanding of the forces shaping the sector. Whether you’re a delivery company, technology business, restaurant owner, or investor, tune in to The Delivery Prophets for insights, interviews and analysis. The perfect way to stay ahead of the delivery curve.

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The World of UX with Darren Hood

CX of M Radio

294

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7d ago0w ago

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The World of UX podcast, hosted by UX and experience design veteran, educator, and conference speaker, Darren Hood, is dedicated to presenting topics covering and addressing all things UX. We'll cover every UX-related method, discipline trend, career advancement and challenges, education recommendations, UX maturity levels, and maturity level management, and much much more. If you'd like to stay informed about UX, The World of UX is for you!

1
Credit in Focus

LexisNexis Risk Solutions

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2M ago6w ago

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Credit in Focus unpacks the global complexities of credit risk across the customer lifecycle, from marketing and origination to account management, collections and recovery. Industry experts across the globe join the conversation to discuss actionable insights and emerging trends in credit risk management. Credit in Focus is brought to you by LexisNexis Risk Solutions, which helps organizations improve outcomes across the customer lifecycle by expanding existing assessment strategies with al ...

51
Eagle Home Appraisal Pensacola Podcast

Eagle Home Appraisal Pensacola

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3h ago3h ago

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Eagle Home Appraisal Pensacola is a trusted team of certified residential appraisers serving the Pensacola, Florida area with professional real estate valuation services. With their extensive knowledge of the local market and commitment to accuracy, they provide comprehensive appraisal reports for homeowners, buyers, sellers, and lending institutions throughout the region. Their experienced appraisers utilize industry-leading technology and methodologies to deliver detailed, reliable propert ...

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